Portola Hotel & Spa at Monterey Bay

Monterey, California

Virgin rating

Peet's Coffee
The Club Room
Portola Room
Peet's Coffee
The Club Room
Portola Room

The hotel

This unique waterfront hotel is in a great spot on the Monterey Peninsula. Explore the coastal trail by bike or on foot, or wander down to historic Fisherman’s Wharf. The Portola's fabulous day spa is well worth a visit — why not head to the outdoor pool and Jacuzzi or treat yourself to a treatment, before chilling out in the relaxation lounge. If your desires are more culinary, you can dine on fresh California cuisine and, for those partial to a craft beer, Peter B’s Brewpub won’t disappoint. Sip on award-winning locally-brewed beer and relax around the fire pit, or watch the game on TV.

Amenities

  • Bicycle Rental
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Safety Deposit Box
  • Spa
  • Swimming Pool
  • Valet parking

Where is it

On Cannery Row with its shops, galleries, wine and restaurants. Explore the coastal trail by bike or on foot, or wander down to historic Fisherman’s Wharf and the aquarium, about 10 minutes away. It's a short drive to Carmel, Big Sur and a wealth of golf courses.

Hotel information

379 nautically-styled rooms. All with ceiling fan, flat-screen HDTV, pay-per-view films, WiFi*, mini-fridge, tea/coffee-making facilities, safe, hairdryer, iron and ironing board. Portola Rooms are located throughout the hotel and have 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

The Club Room (buffet breakfast and brunch), Jack's Monterey restaurant & lobby bar (regional cuisine, open for lunch and dinner), Peter B's Brewpub (craft brewery and pub food, open for lunch and dinner), Peet’s Coffee (café). Outdoor pool and Jacuzzi. Spa on the Plaza* (full salon, relaxing lounge, steam room, sauna and 10 treatment rooms). Fitness centre. Bicycle rentals*. Kids self-guided treasure hunt around hotel. Self-parking $22, valet parking $27, plus tax per night (payable locally, subject to change).

*Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2576)
  • Very good (1249)
  • Average (591)
  • Poor (334)
  • Terrible (191)
Image of the Tripadvisor rating Great room, great location - overall pleased

Oct 1, 2024 soul_traveling Dallas, Texas

The room was very clean and in a great location for the event we were attending. There are plenty of food options around in walking distance. We rented a car because there were other things we needed not in the area but everything was only 10-15 minutes away if it wasn't within walking distance. The beds were comfortable and the staff was very… Read more
The room was very clean and in a great location for the event we were attending. There are plenty of food options around in walking distance. We rented a car because there were other things we needed not in the area but everything was only 10-15 minutes away if it wasn't within walking distance. The beds were comfortable and the staff was very friendly. We ate at Jack's downstairs and the breakfast was delicious. Read less
Image of the Tripadvisor rating Great hotel, 1st class people

Sep 30, 2024 Bob T Sloughhouse, California

We just finished a wonderful three-day stay at the Portola Hotel & Spa at Monterey Bay. The location is great, just outside the grand rear entrance is the historic Customs Houe Plaza and Monterey Bay. Yes, just outside the hotel. I do want to say I was not sure we would make it out with your mid-size dog, the staff was falling all over her. They… Read more
We just finished a wonderful three-day stay at the Portola Hotel & Spa at Monterey Bay. The location is great, just outside the grand rear entrance is the historic Customs Houe Plaza and Monterey Bay. Yes, just outside the hotel. I do want to say I was not sure we would make it out with your mid-size dog, the staff was falling all over her. They love dogs. I must give a big shout out to Lucia of the housekeeping staff. I left my camera in the room; Lucia discovered it and immediately turned it in. Before we got home, Orville the security manager was on the phone with us to arrange shipping it to us. 1st class hotel and TOP class staff. Read less
Image of the Tripadvisor rating Great location

Sep 30, 2024 mrsvick

Location of this hotel is great, walking distance to restaurants and bars. Only about 30 min walk to the Aquarium and short drive to 17mile Drive / Pebble Beach and Carmel.
Image of the Tripadvisor rating Best Bachelorette Party EVER

Sep 30, 2024 gspisme San Mateo, California

We rented the Presidential Suite for a Bachelorette weekend and we were blown away. The accommodations were fantastic, we certainly were in a great location and able to enjoy the stunning views and the space was big enough for us to all spread out in. It truly felt like home. The customer service was amazing, we all commented how the level of… Read more
We rented the Presidential Suite for a Bachelorette weekend and we were blown away. The accommodations were fantastic, we certainly were in a great location and able to enjoy the stunning views and the space was big enough for us to all spread out in. It truly felt like home. The customer service was amazing, we all commented how the level of customer service at this hotel was unmatched. Every single person was friendly and kind. It really shows the culture this hotel promotes because it shines through their employees. Read less
Image of the Tripadvisor rating Greedy ownership - False Advertising, Bait and Switch

Sep 30, 2024 Ron O San Carlos

Rented one of the more expensive rooms, Was told at check in, that the A/C does not work in the room.They offered no alternative, price adjustment, take it or leave it was the approach. Wiling to have the room on line and available but wait until you have little choice at check in but to take it. Very Greedy at it was one of their most expensive… Read more
Rented one of the more expensive rooms, Was told at check in, that the A/C does not work in the room.They offered no alternative, price adjustment, take it or leave it was the approach. Wiling to have the room on line and available but wait until you have little choice at check in but to take it. Very Greedy at it was one of their most expensive rooms. False advertising, leading a customer, bait and switch. Cant tell you the number of laws they broke Read less