This unique waterfront hotel is in a great spot on the Monterey Peninsula. Explore the coastal trail by bike or on foot, or wander down to historic Fisherman’s Wharf. The Portola's fabulous day spa is well worth a visit — why not head to the outdoor pool and Jacuzzi or treat yourself to a treatment, before chilling out in the relaxation lounge. If your desires are more culinary, you can dine on fresh California cuisine and, for those partial to a craft beer, Peter B’s Brewpub won’t disappoint. Sip on award-winning locally-brewed beer and relax around the fire pit, or watch the game on TV.
Amenities
Bicycle Rental
Bar
Fitness Centre/Gym
Internet Access
Restaurant
Safety Deposit Box
Spa
Swimming Pool
Valet parking
Where is it
On Cannery Row with its shops, galleries, wine and restaurants. Explore the coastal trail by bike or on foot, or wander down to historic Fisherman’s Wharf and the aquarium, about 10 minutes away. It's a short drive to Carmel, Big Sur and a wealth of golf courses.
Hotel information
379 nautically-styled rooms. All with ceiling fan, flat-screen HDTV, pay-per-view films, WiFi*, mini-fridge, tea/coffee-making facilities, safe, hairdryer, iron and ironing board. Portola Rooms are located throughout the hotel and have 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.
The Club Room (buffet breakfast and brunch), Jack's Monterey restaurant & lobby bar (regional cuisine, open for lunch and dinner), Peter B's Brewpub (craft brewery and pub food, open for lunch and dinner), Peet’s Coffee (café). Outdoor pool and Jacuzzi. Spa on the Plaza* (full salon, relaxing lounge, steam room, sauna and 10 treatment rooms). Fitness centre. Bicycle rentals*. Kids self-guided treasure hunt around hotel. Self-parking $22, valet parking $27, plus tax per night (payable locally, subject to change).
*Denotes local charge.
Based on 4736 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (2436)
Very good (1225)
Average (569)
Poor (325)
Terrible (182)
Catering Service and Staff are excellent
Apr 23, 2024Patrick S
As usual, our stay April 19th & 20th was excellent. I want to add a special note of thanks to Teresa and Kevin of the Catering Staff. They did excellent work with the setup and take down of the equipment in room 515 for our Company reception. And the food is always very good as well.
One negative though, is that there was no room service…
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As usual, our stay April 19th & 20th was excellent. I want to add a special note of thanks to Teresa and Kevin of the Catering Staff. They did excellent work with the setup and take down of the equipment in room 515 for our Company reception. And the food is always very good as well.
One negative though, is that there was no room service available, and the back restaurant was closed. I hope that you can resolve that issue before our next visit.
Regards,
Patrick Sheehy
John Sheehy Co.
Room 617
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Location, location, location!
Apr 21, 2024TravelingOtterFair Oaks, California
Portola is at the very beginning of Fisherman’s Wharf. In addition to their wonderful Jacks of Monterey restaurant which serves an extremely tender Filet Mignon you have all the great restaurants on the wharf within walking distance. No need to get in the car and go anywhere. Everything is right there. Carmel Bakery is also at the hotel there is…
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Portola is at the very beginning of Fisherman’s Wharf. In addition to their wonderful Jacks of Monterey restaurant which serves an extremely tender Filet Mignon you have all the great restaurants on the wharf within walking distance. No need to get in the car and go anywhere. Everything is right there. Carmel Bakery is also at the hotel there is a beatiful spa and terrific massages available. You can even walk to the beach. Rooms were recently redecorated and beautiful. By week it’s mostly a business conference hotel weekends are vacationers. Beds are extremely wonderful. It’s pricey but you get what you pay for…..A Beautiful Experience in Monterey
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Bad mattress
Apr 21, 2024bikerepmartin
Was in town for a work event and my company booked a block of rooms. Due to a mistake on my company's side, I did not get the block pricing but did receive a discount for the only room available which was an ADA unit.
The room had an uncomfortable mattress and a noisy HVAC unit. My wife also got locked in the bathroom because of an odd latch.…
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Was in town for a work event and my company booked a block of rooms. Due to a mistake on my company's side, I did not get the block pricing but did receive a discount for the only room available which was an ADA unit.
The room had an uncomfortable mattress and a noisy HVAC unit. My wife also got locked in the bathroom because of an odd latch. Maybe it was for accessibility but it was tricky. If I was not in the room, she may have been stuck for a while. Not a great room for this hotel.
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Nice location, bad room
Apr 21, 2024Tom MSanta Cruz, California
Our room had a number of maintenance issues. The shower mixing valve wouldn't hold its position and even if you held it in place the water would alternate from cold to scalding hot and back. Several of the power outlets in the room didn't work and the air conditioner was exceedingly loud. The staff offered us another room, but our schedule didn't…
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Our room had a number of maintenance issues. The shower mixing valve wouldn't hold its position and even if you held it in place the water would alternate from cold to scalding hot and back. Several of the power outlets in the room didn't work and the air conditioner was exceedingly loud. The staff offered us another room, but our schedule didn't allow us the time to move our luggage and the staff said that they couldn't get a maintenance crew to our room to repair anything. This room shouldn't have been booked in the condition it was in.
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Great Stay in Monterey
Apr 20, 2024vlbvlbPasadena, California
We loved our stay and our room on the 7th floor! Such wonderful people working in this hotel. From the bellman who helped store our bikes, to the front desk, folks at the resturant, housekeeper - everyone. Thank you! vb