Hotel Del Coronado

Terrible service, not worth the crazy high prices. tried splurging for a birthday treat and this was just so disappointing all around. They didn't check us in until late. nothing seemed to work (keycard issues, hilton technology problems, pool access, etc - just kind of oddly dysfunctional). was under construction at the time too, so i spent a great deal of time commuting to my car in the parking lot on the other side of the property (had to keep going out and around to get back in). the service overall was no good, especially if you expect this to be a premium hotel. We were just totally floored by the underwhelming experience, but maybe our expectations were too high. Read less

Amazing, best place to stay I can imagine. I'm surprised to see it with only 3.5 stars. I felt like it was a 5 star experience in every way. Newly renovated room with a fire pit. Housekeeping was attentive. Pool was great and so was the service at the pool. Views cannot be beat... hotel views, entrance to the hotel, location, sunsets. Tide pool outside the hotel. Nice restaurants in the hotel and the Bluewater bldg across the street. Cute shops. Close to Orange Avenue Spa visit was nice ALL GREAT! Read less

As a lifelong Coronado Resident with tie family history and ties to the hotel. It has always been a dream to spend my honeymoon night at the Hotel Del. When my husband and I planned our wedding one of the first things we decided on was staying here. We booked our room months in advance and even walked over to the Del to speak with a Front Desk agent to ensure we had the room type we wanted so the day after the wedding family and friends could stop by and enjoy the beauty that is the Del. We also wanted to make sure we had access to the Windsor Cottage for breakfast as that was my family home before the del acquired it. Well, instead when we arrived for our honeymoon night we were stuck in a far corner room, with no view and a fire pit that only half lit so you go to breathe in the fumes of natural gas. The room was dark and cold and felt like we were spending over a 1000 dollars a night to stay in a Motel 6 quality room. My husband and I went to bed upset and annoyed as we had take the time to make sure we had the room we had selected. After not being able to sleep all night, I woke up and went to the front desk at 7am to see if there was any way we could change. I will admit I was upset and frustrated as this was not the stay we were expecting. I was greeted at the front desk by Kenya, her customer service and ability to help was non existent. I have over 10 years of hotel experience working for multiple large hotel corporations. How she handled us being upset was by far the worst I have ever seen. I asked her if we could move and if there was any availability and that we would even move to a room with queen beds. She told me an additional 800 dollars. I got visibly upset and started to walk away she goes you didn't let me finish.... Um I am sorry you just told me I would be basically paying for an extra night for the room I was told I was going to have. She finally said we would be able to move to an ocean front room with 2 queen beds. I said not ideal for a honeymoon but anything to get out of the dungeon of a room we were in. I then asked if we did have access to the Windsor cottage because the week prior when we went to check on our room, we asked for the cottage and to pay the fee, She said no. I said well can that be added? She was rude again and said it will be 200 I said I was aware and that we would want it. We get the cottage and we get the room change so my husband and I feel like we are ready to go. A few hours pass and my husband goes up to the front desk to see if our new room is ready. He is greeted by ever so kind Kenya again, nope our room isnt ready and we will now will not be getting the room she said she would give us. She said she would be sending us to the shore house or the village but it would be another 500 mind you we did pay 300 for the previous upgrade. So here we are again being asked to pay 800 dollars. Mind you we are frustrated yet again, because from knowing hotel business and customer service 101.. When you have let someone down multiple times you do whatever you can to make it right. Guess that is not apart of the Hotel Del Front Desk training. We ended up moving to the beach village room and it was nice, but it was far later in evening by the time Kenya got it situated and we were able to enjoy it so the upgrade we paid for was a waste. I wish I could say we had the honeymoon stay of our dreams at the del but it was honestly terrible and mainly because of our experience at the front desk. We did end up paying for the cottage and that was the only highlight. The staff is amazing and the snacks were delicious. I wont ever stay at the del again and would tell family and friends to refrain from doing so as well. but if I heard of someone staying there id say pay for the cottage you wont be disappointed. Read less

We were visiting friends in San Diego and decided to treat ourselves to a stay at “The Del” It is very fancy, which is appropriate for the cost. The old building was being renovated, and we almost didn’t notice at first that it was completely wrapped with material printed to look like the normal exterior - deck railings and all! (And they did a pretty good job of making the construction work not too disruptive which was impressive). The room they gave us was in the “View” wing, and was very modern, comfortable, with a nice view of the beach. We would love to stay there again, if not for the expense (which included $75/day for parking!) We enjoyed several delicious meals at the on-site eating establishments, and loved sitting at the tables outside, enjoying the fresh air and unmatched view. The grounds are lovely, and the beach-side path was appreciated, but we did not venture onto the sand, (and were glad we didn’t bring any kids) since the ocean water was apparently polluted by effluent flow from the south. All in all, we were very glad we splurged, and would highly recommend to others for a fancy getaway. Read less