InterContinental Mark Hopkins

Nob Hill, San Francisco

Virgin rating

Lobby
Junior Suite
Top of the Mark
One Queen Cosy Room
Classic 2 Double Room
Nob Hill Club
Lobby
Junior Suite
Top of the Mark
One Queen Cosy Room
Classic 2 Double Room
Nob Hill Club

The hotel

If you like historic charm and classic character but want modern high-tech touches too, the Mark Hopkins may hit the spot. The hotel is pretty central too, so you’ll be close to many of the city's hotspots. Be sure to pop up to the 19th floor lounge for a sunset cocktail or a nightcap, as you gaze out over the skyline, bay and Golden Gate Bridge. The lounge has a dance floor and live music on some nights, so you may stay longer than you plan to.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Close to City Centre

Where is it

Hotel information

380 rooms and suites. All with opening windows, TV, WiFi*, mini-bar*, tea/coffee-making facilities, hairdryer, safe and iron and board. 

Standard Rooms are on the lower floors, with limited city/neighbourhood views and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Deluxe Rooms are on the mid to higher floors, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Top of the Mark (19th floor lounge bar, serving drinks and light bites). Nob Hill Club Restaurant (farm-to-table dining, open for all-day dining an drinks). 24-hour fitness centre. Complimentary WiFi access. Concierge. Valet parking $72 plus tax per night (payable locally, fee subject to change). Room service*.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1325)
  • Very good (1066)
  • Average (476)
  • Poor (210)
  • Terrible (100)
Image of the Tripadvisor rating You can do a lot better for your $ in San Francisco

Oct 16, 2023 Cj465 Bedford, New York

There are a LOT of relatively inexpensive options in San Francisco right now. I would simply choose another one that th e Mark Hopkins. I totally understand while it would not make sense to make big capital investments in a SF hotel right now but the Mark Hopkins is really in sad shape. Everything from the rooms, to the hallways, public spaces… Read more
There are a LOT of relatively inexpensive options in San Francisco right now. I would simply choose another one that th e Mark Hopkins. I totally understand while it would not make sense to make big capital investments in a SF hotel right now but the Mark Hopkins is really in sad shape. Everything from the rooms, to the hallways, public spaces etc. needs a facelift. Even the vaunted Top of the Mark looks like a bar in a 2nd rate hotel in a 3rd tier US city at this point. I wish I had booked the Fairmont next door instead, it was only slightly more expensive. Read less
Image of the Tripadvisor rating Great Hotel & Excellent Staff!

Oct 6, 2023 Guide38397403088 San Bruno, California

Valet was ultra friendly and polite at both arrival and departure. Maria was also very helpful at the front desk. Everyone from housekeeping during our stay was also great, greeted me with a smile every time I crossed path with them. Staff overall made my my stay feel very welcomed and would definitely come back. Thank you!
Image of the Tripadvisor rating Bad customer relations

Oct 4, 2023 Vacation31119581571

I had a very bad experience in this hotel. I was there for a wedding at the rate established by sales dept. As I was searching for directions to hotel I came across a rate that was $50.00 less per night. Upon arriving at the hotel they would not match the price that I found on their sight. They supposedly gave me an upgraded room, if you want to… Read more
I had a very bad experience in this hotel. I was there for a wedding at the rate established by sales dept. As I was searching for directions to hotel I came across a rate that was $50.00 less per night. Upon arriving at the hotel they would not match the price that I found on their sight. They supposedly gave me an upgraded room, if you want to call it that. The room smelled like body odor, the carpeting was dirty and smelly. One of my friends told me before going there that the hotel is tired, and I could not agree more. I would say that the views are pretty however there is not much around there and hard to get to. Read less
Image of the Tripadvisor rating Great staff and service.

Sep 29, 2023 Elizabeth B

The hotel is a bit dated but I would stay here again because of the staff. I had a hard time getting my reservation to show up (still doesn’t in IHG so I’m worried I won’t get points) but Miguel and Issa were awesome and really helpful, patient and kind. I’d come back just because of the staff.
Image of the Tripadvisor rating Staff great, decor/rooms.. not as good

Sep 20, 2023 Teesside1991 Stockton-on-Tees, United Kingdom

The hotel is in desperate need of renovations. I've recently stayed at the Willard Washington D.C (interncontintenal) - another hotel with a lot of history which is old, but is in a different league decor and quality wise compared to the Mark Hopkins. The hotel being on the top of a hill gives you the chance to walk quite a lot.. but it provides… Read more
The hotel is in desperate need of renovations. I've recently stayed at the Willard Washington D.C (interncontintenal) - another hotel with a lot of history which is old, but is in a different league decor and quality wise compared to the Mark Hopkins. The hotel being on the top of a hill gives you the chance to walk quite a lot.. but it provides really impressive views. I'm a IHG Diamond and recieved an upgrade (not that the room was at a level you'd expect, quite worn and dated). I also recieve club lounge access due to my status, but this is a separate area of the nob hill restaurant where they have some snacks out and the fridge which was open for most of the day. For breakfast (diamond perk) it was easy to select whatever we wanted and the credit was applied to the bill. There was an avaition convention which was quite annoying as they were constantly flooding into the lobby. The staff were really good - friendly, helpful and welcoming. They are being let down by the quality of the rooms/hotel - it needs investment. Tip - there is a water machine and vending machine you can fill water bottles with located within the musuem area. Saves paying 6 dollars for a small glass bottle of water. Read less