InterContinental Mark Hopkins

I've stayed at a lot of hotels, and Mark Hopkins rates right at the top of my favorites. The staff was extrememly friendly and attentive, from the valet to the front desk, to maintenance. We had a gorgeous king suite on the 15th floor (1528 to be exact) with a glassed in terrace featuring a terrific view of the city. With an extra 1/2 bath and plenty of room for 2 rollaway beds, it made our stay easier with 2 teens. The bedroom was very spacious, as well as the full bathroom (tub + separate shower). This particular suite had a Nespresso machine, and we loved it so much, we upgraded our Nespresso to the same machine when we arrived home. (I'm told the other rooms have Keurigs.) There was a short line at arrival to park and unload, but the valets were pros, and handled it all with ease. When the room was too cold, someone quickly brought in a portable heater and stuck around to determine the issue with our unit. He was friendly and apologetic about the inconvenience. I definitely recommend having breakfast at the hotel - the service as exceptional and the food delicious. The avocado toast with egg was my personal favorite! We could easily catch an Uber and go hit some touristy spots, and walking to Chinatown was manageable. I highly recommend the Intercontinental Mark Hopkins, and hope I get to stay again one day! Read less

The hotel has a lovely historical aspect. It is a museum in itself. The staff were friendly and I enjoyed the service. The doorman was exceptional. The moment he opened the door I felt welcomed. The concierge was very helpful and organise a great tour, where I was able to relax for a moment in a Forrest and enjoyed a Napa Valley wine experience. I enjoyed my time in San Francisco. The hotel is well located, if you enjoy history and old world charm. You will enjoy this hotel. My only complaint is the shower, because this is not a modern building. The bar Top of the Mark is worthy of a visit. I recommend walking shoes and walking Sam Francisco. Be weary those hills can be complex. The Golden Gate Bridge is worthy of a visit. San Francisco has this vibe, which I enjoyed. Claim chowder at fisherman’s warf a must. Read less

Amazing location, exceptional service. I originally planned to drop off my luggage in the morning, go sightseeing, and check in later that evening, but when I arrived at 10 am, the hotel had a room available! The lobby and hallways are beautiful. There is a small museum about the hotel in a lobby wing. There is also an ice-cold filtered water machine and a CVS vending machine for more specific hygienic needs. There are also a variety of dining options, which I did not use due to my own schedule, but I heavily considered. I had a standard king-size room, which came equipped with slippers, a robe, an umbrella, and a stocked mini bar, the first time I’ve ever seen one. I will say that the bathroom surprised me a bit. The toilet flushed strangely. Instead of water coming from the top of the bowl down, the water flushed from one side of the toilet drain to the other, so if you happened to leave your business on the sides of bowl, it wouldn’t get flushed away very well at all. Not sure if that was just my room specifically, or if all toilets are like that. Luckily I was only there for the night, otherwise I would have called for the bathroom to be refreshed. The hotel provides its own hand soap, lotion, shampoo, conditioner, and body wash, however, the scent is very smoky. I sniffed it multiple times to make sure it wasn’t the room that smelled like cigarette smoke, and I confirmed it was the soap and shampoo itself. Kind of strange, but I had my own products as a backup. Overall, beautiful hotel, beautiful view, great in-hotel amenities, wonderful location, warm and friendly front desk staff, and a spacious room and bathroom. I was never once concerned for my safety at this hotel, which I know is a common concern for tourists in San Francisco. The hotel is also dog-friendly which is very cute to see. I would absolutely stay here again and will be recommending this hotel to friends and family visiting the area. Read less

We stayed 5 nights at IC Mark Hopkins, San Francisco. We had a great experience at this Hotel. At our arrival, manager Aubrey was very professional, attentive and accommodating. The hotel is a beautiful historical property on a great location in the city. The property is well maintained and very clean. For us this was the perfect location for our first visit to San Francisco. Definitely recommends it. Read less

The hotel is beautiful and convenient to downtown and all my appointments and reservations, at least going down hill anyway. The first impression to the courtyard is classic. The welcome from Ahmad and Tony was superb. I felt welcomed and special. After a long day, they took care of everything from bags to car. My Gold status was acknowledges. The suite was great with lots of room and great amenities that you’d expect out of an upscale hotel. The only downside was that the WIFI to the corner room was spotty. I had trouble connecting at the far side of the room. Also, the one in-house phone in the bedroom of this large suite was inconvenient Looking forward to next years trip and another stay Read less