Grand Hyatt San Francisco

Union Square, San Francisco

Virgin rating

OneUp Lounge
Standard Room City View
A video preview image
OneUp Lounge
Standard Room City View

The hotel

This sleek, imposing hotel offers the high standards you would expect of a Hyatt. It lies right on Union Square, in the centre of the city and in one of the best spots for shopping. Public transport is an easy walk, too. OneUP - exactly one level up from the lobby is the inventive American Bistro and Lounge. Serving breakfast, lunch and dinner, the OneUP restaurant features locally sourced, sustainable American cuisine. The bridge, connects the restaurant to the Lounge.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • No Smoking
  • Restaurant
  • Room Service
  • Valet parking
  • Close to City Centre

Where is it

On Union Square, in the centre of the city. An easy walk to all public transport.

Hotel information

668 rooms on 36 floors in 1 building. All with air-conditioning, cable TV with pay-per-view films, hairdryer, iron and board. Standard Rooms sleep maximum 4 adults.

OneUP Restaurant (American bistro serving breakfast, lunch and dinner) and OneUP Lounge (cocktails and appetisers), Coffee Bar (serving breakfast items, snacks and drinks). Complimentary Hyatt StayFit® on 35th floor. Room service*. Laundry/dry-cleaning service*. Complimentary WiFi. Safe available at front desk*. Self-parking $41, valet parking $74.10 plus tax, per day (payable locally, subject to change).

*Denotes local charge.

Please note: 100% non smoking hotel.

Please note:  Effective 1st January 2021 the hotel will be introducting a destination fee payable locally of $30 per night plus tax subject to change.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3267)
  • Very good (2246)
  • Average (808)
  • Poor (308)
  • Terrible (246)
Image of the Tripadvisor rating Strike disrupted Stay

Oct 22, 2024 815jer

Checked into the hotel. Immediately noticed the view of city from the room was amazing. I liked the location being down town. The AC and bed were also nice. First night had some issues but the managers and handyman were able to fix the issues. The first half of my stay was decent except some nights there was a loud creaking from I don't know where… Read more
Checked into the hotel. Immediately noticed the view of city from the room was amazing. I liked the location being down town. The AC and bed were also nice. First night had some issues but the managers and handyman were able to fix the issues. The first half of my stay was decent except some nights there was a loud creaking from I don't know where that made falling asleep difficult. And then the workers strike began. From waking up to falling asleep I could hear the strikers outside chanting and banging on pots, and if I could hear them more than 20 floors up pretty much the whole building could hear them. When walking in and out of the hotel would be accosted by the sheer amount of noise and the strikers shouting "Why are you staying here?!" and "You should check out!". Did my best to only be in the hotel when sleeping. Next time in San Francisco, not sure I would stay here again. Read less
Image of the Tripadvisor rating The rebellion

Oct 21, 2024 Judy Anne S

There was a strike going on, I was yelled at, harassed and I was not provided a safe environment having to leave and return to the hotel I was met with hostility and the management team would just open the door for me. It was not a pleasant experience
Image of the Tripadvisor rating Poor communication about the strike

Oct 20, 2024 Dan T Santa Monica, United States

I received an email from Hyatt 5 days ahead of my stay welcoming me to the property. I replied back the next day asking if the strike was impacting that property. I never received a response. I then received an email from someone else at the property 1 day in advance of my stay that the strike was taking place there . 1 day notice did not provide… Read more
I received an email from Hyatt 5 days ahead of my stay welcoming me to the property. I replied back the next day asking if the strike was impacting that property. I never received a response. I then received an email from someone else at the property 1 day in advance of my stay that the strike was taking place there . 1 day notice did not provide me with enough time to find another place to stay. Read less
Image of the Tripadvisor rating Flights delayed 1 and 2 days! Hyatt made it worth it!☺️

Oct 19, 2024 Trina B

Front desk greeted us and helped us with all our questions. The restaurant was excellent, both service and food. The rooms were beautiful and comfortable. Our stay was very pleasant and will definitely recommend and return when back in SF.
Image of the Tripadvisor rating Everything that could have been good with Hyatt was distorted by the strike.

Oct 17, 2024 Jose A I San Francisco, California

Luxury Hotel Turned Nightmare Due to Strike What should have been a luxurious stay at the Grand Hyatt turned into an absolutely frustrating experience due to the ongoing employee strike. I understand workers' rights to protest, but management's handling of the situation was abysmal and guests were left to suffer the consequences. From the moment… Read more
Luxury Hotel Turned Nightmare Due to Strike What should have been a luxurious stay at the Grand Hyatt turned into an absolutely frustrating experience due to the ongoing employee strike. I understand workers' rights to protest, but management's handling of the situation was abysmal and guests were left to suffer the consequences. From the moment I arrived, it was clear this wasn't the five-star experience I had paid for. The entrance was crowded with striking workers, making it awkward and uncomfortable to enter. Without the regular bell staff, I had to drag my own luggage through the chaos. The check-in process took nearly an hour due to skeletal staffing at the front desk. The room itself showed clear signs of neglected maintenance. Trash hadn't been properly removed from the previous guest, the sheets appeared unchanged, and dust was visible on most surfaces. Calls to housekeeping went unanswered, and when I went to the front desk to complain, I was told they were "operating with limited staff" and would "get to it when possible." They never did. The restaurants were moved to higher floors, which was not nice. Room service was non-existent. What's most frustrating is the hotel's complete lack of transparency. At these prices ($400+ per night), they should have warned guests about the strike situation before arrival or offered cancellations without penalty. Instead, they seemed content to collect full rates while delivering motel-level service. The few replacement workers they did have appeared undertrained and overwhelmed. Simple requests like extra towels or working WiFi passwords turned into ordeals. Pro tip: If you're considering booking the Grand Hyatt, check if the strike is still ongoing. If it is, save yourself the headache and book elsewhere. This was possibly the worst value for money I've ever experienced at a supposedly luxury hotel. Positives: - Location is still good - Building's architecture is nice from the outside Negatives: - Severely understaffed - Poor communication about strike situation - Neglected cleanliness - Closed amenities - Inadequate compensation for subpar experience - Overpriced for the level of service provided - Replacement staff poorly trained - No proper dining options - Unresponsive management - Uncomfortable arrival experience Would not recommend until the strike is resolved and regular operations resume. Read less