Handlery Union Square

Union Square, San Francisco

Virgin rating

The hotel

Just half a block from Union Square, this historic hotel has a classic charm and prides itself on excellent friendly service — after all, its been in the Handlery family for four generations. A great little base, you can cool off in the courtyard pool or hide away in the sauna to help relieve any aching limbs.

Amenities

  • Wheelchair access
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking
  • Close to City Centre

Where is it

Excellent location by Union Square. Catch the cable car at the corner of the hotel or the local BART station is 3 blocks away.

Hotel information

377 rooms in 2 buildings on up to 8 floors with 2 lifts in each building. All with air-conditioning, widescreen TV with 38 channels, coffee maker, fridge and safe. Historic Rooms with 1 queen-size bed, 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

 

Premier Rooms boast city or courtyard pool views, many of which also feature a private balcony. These consist of 2 queen-size beds or 1 king-size bed, sleeping maximum 4 adults.

Heated outdoor pool. Fitness room. Sauna. Laundry/dry-cleaning service*. Concierge. Business centre* in lobby. Complimentary WiFi. Valet parking $58 plus tax per day (payable locally, subject to change).


Please note: food and drink outlets are currently closed.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: the minimum age to check-in is 18.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1655)
  • Very good (2048)
  • Average (772)
  • Poor (239)
  • Terrible (125)
Image of the Tripadvisor rating Old and Tired with some Rude Staff

May 25, 2024 mikesU2594XQ

I booked 13 days through Expedia, ...and paid in full When I checked in they wanted a security deposit.  I understand they want a deposit but $650 US (over $800 Canadian) was attached to my card.  There is nothing here to charge to your account!   There is no restaurant or room service! I am travelling with a deaf person who would like to use… Read more
I booked 13 days through Expedia, ...and paid in full When I checked in they wanted a security deposit.  I understand they want a deposit but $650 US (over $800 Canadian) was attached to my card.  There is nothing here to charge to your account!   There is no restaurant or room service! I am travelling with a deaf person who would like to use closed caption on the television.  The remote in the room was a generic (replacement)  one that worked so much as that you could use the power button, volume and channel.  (suitable for most people, .... but the closed caption button did not work.)   I went to front desk to inquire about a remote that would work.  I explained that I was with a deaf person and needed a remote that would activate the closed caption. The very rude guy replied that they could not help me, .. the maintenance guy that was there also said they didn't have any remotes that would work.   I said if you have 377 rooms with Samsung televisions, ... you must have at least one original remote.  NO! ... I was told again!   I said this is not acceptable, ... we are here for 2 weeks and my deaf friend can not even watch television.   His reply was that if I did not like it I should find another hotel! .He told me that since I had booked through Expedia, ...I should call them!     That evening I went down to the front desk again and spoke to another clerk. ..within a half hour I had a maintenance man at the door with a remote that worked!   The next morning the front desk manager called me regarding a call she had gotten from Expedia.   I told her that I had already worked out the remote problem the night before, ...and she apologized for the very rude clerk!   She then asked how we like the room, ... and I told her we really didn't.     The original room we were in faced the pool and was very loud on the weekend with children playing.  The door did not seal well and even with the door shut, ...it sounded like the children were screaming on OUR  balcony with the door open!   The view was not great,  ...peeling wallpaper, ... closet door falling off, ... mirror in bathroom falling off.  ... ancient smoke detector (in Canada they must be replaced every 10 years)  The whole room just felt neglected.     She then offered to move us to an outside room (city view) on a higher floor, ...to which I gladly accepted.   In the new room, ... she sent a snack basket and a bottle of wine which was much appreciated (but not expected)! The new room felt a lot more comfortable for sure, ... but not perfect by any means. ...the furnishings are worn and could use a good shampoo, ... the room is also very dusty!  (see attached pictures).  Don't perform an inspection with your white glove! Bed is comfortable but pillows could be better. The room is not sound proof by any means.  I can hear next door through a (locked) connecting door very clearly.   Also, ...every time someone goes out a door down the hall it bangs VERY LOUD (like a bomb going off!) ACCESSIBLITY To get to the "Premier" room that we got, ... you must walk down a long corridor to a set of (21) stairs. There is a very small freight elevator (that was out of order at least one night that we tried) Thank god it worked the first night with our suitcases! It was big enough for 1 person and 2 suitcases but had to be manually operated from the ground floor. (Fortunately there is another entrance (through the parking garage) that you can enter from O'Farrell street at ground level and access the elevator to your room. We use this enterance now) SAFETY Unfortunately, .... there is really nothing really for deaf guests.  When I enquired, ... they found a ADA kit for hearing impaired guests but the contents were pretty irrelevant.  Mostly geared to hard of hearing people, ... like an amplifier for the phone (who uses a land line anymore? :-) ) If an alarm was to go off, ... there is no visual signaling device inside the room (or in the hall) ... to alert a hearing-impaired guest to an emergency. They did have a strobe light that would alert you to a door knock but with the doors slamming in the hallway it went off all the time, making it useless. There is one grab bar in the bathtub on the back wall.  There is nothing to help get in and out of the tub.   The shower curtain rod is not made for this and could easily be pulled from the wall.   The only other grab is the towel holder and again it could be easily pulled from the wall. RATING At first I would have given this hotel 0 stars.  To be fair, ... it is probably a 3 star but I am going to give it 2 stars, ...mainly because of the first encounter with Mr Snotty at the front desk which caused me a lot of stress ...but also the safety and cleanliness of the rooms. After my first encounter with Mr Snotty, .... the rest of the staff have been awesome! CONCLUSION Personally I would l look for a better hotel. I think it is very over priced for the quality you get. The photographer for brochure was a genius! (Not accusing them of photo shop but... doesn't look like that now!) Don't worry if you already have booked, ... you can live with it! Read less
Image of the Tripadvisor rating Help in a crisis

May 9, 2024 Julie M Melbourne, Australia

We can't thank the front desk staff at the Handlery enough. We had an urgent need to find accomodation for 8 nights after the hotel we booked let us down badly (but that's another review). Despite the Handlery being nearly full with guests attending a conference the front desk staff were able to accomodate us. They also gladly allowed us to… Read more
We can't thank the front desk staff at the Handlery enough. We had an urgent need to find accomodation for 8 nights after the hotel we booked let us down badly (but that's another review). Despite the Handlery being nearly full with guests attending a conference the front desk staff were able to accomodate us. They also gladly allowed us to adjust our booking after a couple of nights as we were on the maximum rate as walk-ins. As first time visitors our initial encounters with San Francisco weren't great, but the Handlery has made us feel welcome and comfortable. Read less
Image of the Tripadvisor rating John Handlery and his beautiful hotel are top notch!

Apr 24, 2024 Crazy4Cruzing

We absolutely LOVE the Handlery! The two biggest reasons are the balcony city view room we stay in. Very rare in SF. And another reason? John Handlery, himself! Oh my goodness, what a friendly and kind man. First time we stayed there he saw me online somewhere and next thing you know, he had champagne for us waiting in our balcony room! … Read more
We absolutely LOVE the Handlery! The two biggest reasons are the balcony city view room we stay in. Very rare in SF. And another reason? John Handlery, himself! Oh my goodness, what a friendly and kind man. First time we stayed there he saw me online somewhere and next thing you know, he had champagne for us waiting in our balcony room! Next time, I can’t remember how he knew we were staying again, but as we were checking in, the front desk clerk was explaining how the room assigned room had some plumbing issues, so asked if we’d mind staying directly above it in 566. At the same time I looked over and John Handlery was briskly walking over apologizing. I couldn’t believe it! He knew who we were! Now THAT’s service! Wonderful. I just booked another balcony room for July. I specified we REALLY wanted another city view balcony. 566 was fine! Whichever room is like the last two we stayed in with a view right down the street across from the hotel. Thank you once again! I hope John Handlery sees this and knows how impressed we are with him as a hotel owner. We look forward to our stay in July. Aside from the balcony, the oversized Premier King is a perfect room. P.S. They didn’t have the last date we stayed available, so I clicked on 2023. It was really 2018, though. :) Read less
Image of the Tripadvisor rating Beyond basic

Mar 24, 2024 SuzyLim Batam, Indonesia

The hotel was well maintained even though it was built in 1928. The staff were friendly at the registration and they had welcome drink served at the lobby. The cable car ride, Union Square, the Powell Station, eatery, and bars were around the corner.
Image of the Tripadvisor rating The service is what made my stay exceptional

Mar 4, 2024 tooyan423

Service is top notch. The whole team, from the front desk to housekeeping and parking were great, accommodating, and would address your concerns with a smile. Huge shout out to Ms. Joyce of the front desk for making sure that I have a great stay here and for going over and beyond my expectations! My bed was so comfortable that I looked forward to… Read more
Service is top notch. The whole team, from the front desk to housekeeping and parking were great, accommodating, and would address your concerns with a smile. Huge shout out to Ms. Joyce of the front desk for making sure that I have a great stay here and for going over and beyond my expectations! My bed was so comfortable that I looked forward to sleeping during my stay here. The hotel is also centrally located in downtown SF. Read less