Hilton San Francisco Union Square

Union Square, San Francisco

Virgin rating

The hotel

At one of the best addresses in San Francisco you’ll have Union Square’s boutiques, big-brand shops, and dining and nightlife almost on the doorstep. The Hilton is a big hotel with great service and a sociable buzz in the lobby, bar and coffee shop. The views are pretty spectacular here too — head up to the 16th floor for some chill out time at the pool deck or go even higher up, all the way to the 46th floor Cityscape lounge.

Amenities

  • Bar
  • Hot tub
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking
  • Close to City Centre

Where is it

In San Francisco’s Theater District, this hotel is just 2 blocks from the famous cable cars, and a stroll from Moscone Center and the Westfield shopping mall. It’s also just half a mile from Chinatown and Nob Hill, and near Muni and BART transport connections for easy sightseeing. Transfer time from San Francisco International Airport: 30 minutes.

Hotel information

All rooms offer air-conditioning, 37” HDTV with cable channels and on-demand films, alarm radio, WiFi*, telephone, tea/coffee-making facilities, mini-fridge, safe, hairdryer, and iron and board. Standard Rooms have either 1 king-size bed, 1 queen-size bed or 2 double beds, sleeping maximum 4 adults.

Deluxe Rooms are larger and have either 1 king-size bed, 2 double beds or 2 queen-size beds, sleeping maximum 4 adults.

Skyline View Rooms have unobstructed skyline views from the 20th floor or higher, complimentary WiFi, grab and go breakfast (for up to 2 people), and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Balcony Skyline View Rooms have a balcony with 2 chairs and a table, skyline views from the 26th floor or higher, complimentary WiFi, grab and go breakfast (for up to 2 people), and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Herb ‘N Kitchen (all-day menu including breakfast pastries and coffee, takeaway options, and gourmet marketplace). Poached (buffet breakfast). Urban Tavern (gastropub menu and local drinks, seasonal dinners). Lobby Bar (local and craft beers). Room service in a bag from Herb ‘N Kitchen*. Cityscape lounge (on 46th floor). Pool deck (on 16th floor, with heated outdoor pool and hot tub). Fitness centre. Small gift shop with newsstand. Concierge. Laundry/valet service*. ATM. Self-parking $66.12, valet parking $79.80, including tax, per night (payable locally, subject to change). A Tesla electric charging station is available*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1323)
  • Very good (1608)
  • Average (1048)
  • Poor (429)
  • Terrible (245)
Image of the Tripadvisor rating Great location, staff were great and friendly.

Aug 14, 2022 liverbyrd50 Warrington, United Kingdom

Good hotel, great location. Staff were great. Rooms a little tired. Homeless situation around the hotel isn’t good, but there are plenty of door staff/security so we always felt safe The hotel is big and the lobby has a a nice bar area which is good for relaxing Beds were comfortable.
Image of the Tripadvisor rating A friendly welcome

Aug 14, 2022 Freedom55470997847 Magor, United Kingdom

We had a friendly and helpful welcome in this clean, enormous! hotel. We were in the 3rd tower, large and clean rooms. We never had to wait for the lift, despite the huge number of people. The sky bar was impressive, but expensive. I guess you’re paying for the view too. Good breakfast options available at Jaspers, which is opposite. The… Read more
We had a friendly and helpful welcome in this clean, enormous! hotel. We were in the 3rd tower, large and clean rooms. We never had to wait for the lift, despite the huge number of people. The sky bar was impressive, but expensive. I guess you’re paying for the view too. Good breakfast options available at Jaspers, which is opposite. The downside was that we didn’t feel that safe in the area around the hotel once night fell. Read less
Image of the Tripadvisor rating Good location, ok hotel.

Aug 13, 2022 JojoJuly2022 Paris, France

The first expression of the hotel, it is huge but very, very dated! Carpets are old and brown. Somehow, I think that once upon a time the hotel could have allowed smoking. I don’t know but the hotel had a strange old smell everywhere in the lobby, on the floor and in the room. I had the impression the hotel hasn’t been updated for a very long… Read more
The first expression of the hotel, it is huge but very, very dated! Carpets are old and brown. Somehow, I think that once upon a time the hotel could have allowed smoking. I don’t know but the hotel had a strange old smell everywhere in the lobby, on the floor and in the room. I had the impression the hotel hasn’t been updated for a very long time. The rooms are ok, the beds are comfortable, but the blankets a bit thin, so I needed another blanket which was provided asap. In the bathroom there is a bathtub over which there is the shower facility. There is no separate shower. There is a good size fridge. There are also USB plug points. Service is very good, and staff are friendly. The lobby is great because it has so much space to sit and chill out. There is also a huge bar in the lobby and a shop where you can buy sandwiches, drinks etc. If you get food from outside there is another area where you can eat your take aways. There is a gift shop and a very good-sized heated swimming pool that shuts at 9 pm, as well as a very hot jacuzzi. We made good use of these facilities. Towels are provided. The hotel is well located if you want to be in downtown, but there is a huge problem of homelessness and everywhere around this area where you find all the fancy hotels you find streets scattered full of homeless people. It is very sad. I hope the town can do something about homelessness and give housing to these people. It is horrible to witness. Read less
Image of the Tripadvisor rating $115 for buffet breakfast

Aug 9, 2022 Dreamkicks4u Miramar, Florida

Hotel is nice, in a central area but the breakfast is $115 for a party of two. Buffet breakfast, eggs and a bagel. As a long time Hilton Diamond Member this was extremely surprising. I have eaten dinner at Michelin star restaurants for only $60 dollars more and the meal was amazing. If you stay here skip breakfast, go across the street to… Read more
Hotel is nice, in a central area but the breakfast is $115 for a party of two. Buffet breakfast, eggs and a bagel. As a long time Hilton Diamond Member this was extremely surprising. I have eaten dinner at Michelin star restaurants for only $60 dollars more and the meal was amazing. If you stay here skip breakfast, go across the street to Jaspers. Much more affordable and better food. Read less
Image of the Tripadvisor rating Dissapointment!

Aug 8, 2022 Random32 Kent, United Kingdom

As per the title, this hotel was simply a disappointment on so many levels. From service to location and general drabness of the place. Issues from initial check in and availability of the rooms, service from the staff as a whole in the sky bar, reception and concierge all really poor, seemed no one really wanted to be there! But can understand… Read more
As per the title, this hotel was simply a disappointment on so many levels. From service to location and general drabness of the place. Issues from initial check in and availability of the rooms, service from the staff as a whole in the sky bar, reception and concierge all really poor, seemed no one really wanted to be there! But can understand why, the place appears to be stuck in the 1980s and is in need of a face lift everywhere. Location was ok, but warned by a couple of locals to not go off the main street by the hotel at night, as to quote "not a great neighbourhood". Ultimately only spent a few nights here and glad it wasn't more. Would certainly look elsewhere next time and do better research on locations and facilities - more fool us I suppose! Read less