W San Francisco

Union Square, San Francisco

Virgin rating

Exterior
Wonderful 2 Double Room
The Living Room
Cool Corner King Room
Cool Corner King Room
Cool Corner King Room
Trace
FIT Gym at night
FIT Gym
Fabulous King Room
The Living Room
Studio Suite
Studio Suite
Lobby
The Living Room
Exterior
Wonderful 2 Double Room
The Living Room
Cool Corner King Room
Cool Corner King Room
Cool Corner King Room
Trace
FIT Gym at night
FIT Gym
Fabulous King Room
The Living Room
Studio Suite
Studio Suite
Lobby
The Living Room

The hotel

Everything at the W is bright, smart and vibrant, from the artwork on the walls to your guest room, with its Munchie Box and a cosy window bench. Make sure you order a cocktail at The Living Room, a stylish hangout packed with geometric shapes and colour-changing lighting. Pick your night — there are DJs some nights, and board games on others. And for a tasty Californian dinner, head to TRACE with its organic food from local fishermen and farmers.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Valet parking

Where is it

In the relaxed but trendy SoMa (South of Market) district, just round the corner from Yerba Buena Gardens, by SFMOMA (the Museum of Modern Art), 5 blocks from Union Square, around a mile from Chinatown. Transfer time from San Francisco International airport: 20 minutes.

Hotel information

401 rooms and suites on 31 floors. All with 32” flat-screen plasma TV with movies on demand, CD/DVD player, iPod docking station, WiFi*, telephone, Munchie Box, mini-bar*, coffee maker (on request), safe, Signature bed, pillow menu, Whatever/Whenever® service* (for iPod® Shuffles and CD/DVD library), hairdryer, iron and board and bathrobes. 

Wonderful Rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

TRACE (upscale Californian menu, locally sourced produce, open for breakfast, lunch and dinner). The Living Room (bar, cocktails, light bites for lunch and dinner from TRACE, board games, DJs on select nights). 24-hour FIT® gym (with personal trainers*). Whatever/Whenever® Concierge service*. W Hotels – The Store. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary WiFi in public areas. Valet parking $65 a night plus tax (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1015)
  • Very good (838)
  • Average (380)
  • Poor (161)
  • Terrible (106)
Image of the Tripadvisor rating Convenient location

Nov 13, 2023 JKWD Hong Kong, China

The hotel is conveniently located in the SOMA, right next to MOMA, and across from the Moscone Centre. It is just around 15 minutes from SFO by car. The hotel design is modern and trendy. While the lobby is a bit dark, the room is well lit and the room on gigh floor command good views over the Bay or the Yubena Park. The service is also good.… Read more
The hotel is conveniently located in the SOMA, right next to MOMA, and across from the Moscone Centre. It is just around 15 minutes from SFO by car. The hotel design is modern and trendy. While the lobby is a bit dark, the room is well lit and the room on gigh floor command good views over the Bay or the Yubena Park. The service is also good. The breakfast at the Trace fine and cook to order but unfortunately, the restaurant is closed in the evening. Read less
Image of the Tripadvisor rating Friendly staff and an Incredible View!

Nov 10, 2023 Michael P

We had a fantastic experience at this modern hotel. The music was upbeat, and the location offered a spectacular view. However, the most critical aspect was the friendly staff. Our family drove a long way from Los Angeles, and this hotel was close to everything. From the moment we arrived, the staff greeted us with warm smiles and opened the door… Read more
We had a fantastic experience at this modern hotel. The music was upbeat, and the location offered a spectacular view. However, the most critical aspect was the friendly staff. Our family drove a long way from Los Angeles, and this hotel was close to everything. From the moment we arrived, the staff greeted us with warm smiles and opened the door for us. The front desk clerk was very helpful and addressed all our concerns, even calling to clarify the valet situation. They also noticed from my Marriott profile that I prefer high floors, and they assigned us a beautiful floor with an incredible view. The housekeeping staff kept our room clean and gave us new towels, as well as extra Nespresso coffee cups. At the end of our stay, I had to tell the front desk clerk to adjust my bill due to internet and valet charges. All in all, we appreciate the staff's hospitality and are incredibly happy with our stay. We will visit again! Thank you so much. Mahalo, Mike Read less
Image of the Tripadvisor rating Go elsewhere. W Hotel SF is so bad in more ways than one.

Oct 20, 2023 Adam and Gabrie... G

Go elsewhere. They charged me for the mini bar that wasn’t even used and I still haven’t been refunded and it’s been weeks. I paid for Valet as well (80$) and picked my car up from the street and it was unlocked. Ordered room service for breakfast and it took an hour and fifteen minutes, cold, and no communication about the food being that… Read more
Go elsewhere. They charged me for the mini bar that wasn’t even used and I still haven’t been refunded and it’s been weeks. I paid for Valet as well (80$) and picked my car up from the street and it was unlocked. Ordered room service for breakfast and it took an hour and fifteen minutes, cold, and no communication about the food being that late. Horrible experience. Many hotels nearby. Go elsewhere!!!!!! Hotel management hasn’t even reached out to discuss. Read less
Image of the Tripadvisor rating 3 hour wait to get our Room

Sep 23, 2023 Scott W

Reserves the Fantastic suite at the W Hotel in San Francisco which we've done many times. Arrived at 3 pm when check-in is supposed to occur. Our suite was not ready, forced to wait in a crowded lobby for 3 hours, hearing excuse after excuse why they couldn't get the suite cleanen and turned around. Had we not reserves a large suite and instead… Read more
Reserves the Fantastic suite at the W Hotel in San Francisco which we've done many times. Arrived at 3 pm when check-in is supposed to occur. Our suite was not ready, forced to wait in a crowded lobby for 3 hours, hearing excuse after excuse why they couldn't get the suite cleanen and turned around. Had we not reserves a large suite and instead had a Standard room, no problem Apparently the more more money you spend at the W, the more horrendous the service. Skip the W, they just don't know how to treat guests. Read less
Image of the Tripadvisor rating Lotus

Sep 22, 2023 kathyhK9551WZ Henderson, Nevada

Yes things happen when we least expect it. We were traveling San Diego to San Francisco when a member of our party had COVID suddenly. All plans were cancelled. After 6 pm the night before our travel. I called the hotel and Lotus gave me piece of mind with her kind voice. My one night was canceled no problem. I will be back