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Standing proudly on San Francisco’s Union Square, this grand hotel has welcomed guests since 1904. Full of history and classic charm, the original landmark building is complemented by the Tower, where a glass lift (check it out at night when the city is all lit up) will take you to modern, residential-style rooms with Heavenly Beds®. Back in the impressive lobby, enjoy the vintage vibes and spot the cable cars pass outside — experiencing San Francisco could hardly be easier. But before you do, why not pay a visit to the elegant Clock Bar, whose menu changes with the seasons, inspired by a different historical era each time.
Amenities
Babysitting service
Kids Club
Bar
Fitness Centre/Gym
Internet Access
No Smoking
Restaurant
Safety Deposit Box
Close to City Centre
Where is it
On Powell Street, opposite Union Square in central San Francisco, close to shopping, restaurants and attractions.
Hotel information
1,195 rooms in 2 buildings: Main Building on 12 floors and Tower Building on 31 floors. Rooms with air-conditioning, satellite TV, WiFi*, mini-bar, safe and bathrobes. Traditional Rooms with 1 king-size bed, sleeping maximum 2 adults.
Traditional Rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Deluxe Rooms with a view of the city have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Grand Deluxe King with a vista of downtown and San Francisco Bay have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Classic One-Bedroom Suites are spacious and offer a separate living room and bedroom with 1 king size bed, sleeping maximum 2 adults.
St Francis Health Club with Westin WORKOUT Facility. Westin Kids' Club™. Babysitting referrals*. WiFi in Café Rito/lobby*. 24-hour front desk. Room service*(6 am-11 am)_. Valet parking $70 per night plus tax and self-parking is available nearby (both payable locally, subject to change).
Oak Room (open for breakfast). ENO Wine Bar (casual restaurant and wine bar, open Thurs - Sat). Cafe Rito (Italian restaurant, open for breakfast, lunch, and dinner). Chateau Montelena Tasting Room (wine tasting). Clock Bar (open 4.00pm - midnight daily).
*Denotes local charge.
This hotel is a smoke-free environment.
Based on 914 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (411)
Very good (241)
Average (89)
Poor (75)
Terrible (98)
Unforgettable, amazing stay!
Aug 15, 2022Hunter B
Our stay was amazing! The managers, Bailey and Steve, were very kind and thoughtful to make our stay wonderful as they knew my wife and I were celebrating our anniversary! Their hospitality made this an unforgettable trip! The hotel room was beautiful and the views of the city were remarkable. I would highly recommend anyone staying at this…
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Our stay was amazing! The managers, Bailey and Steve, were very kind and thoughtful to make our stay wonderful as they knew my wife and I were celebrating our anniversary! Their hospitality made this an unforgettable trip! The hotel room was beautiful and the views of the city were remarkable. I would highly recommend anyone staying at this amazing property. The beds were very comfortable and if you stay here, you will absolutely love it...
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The Stinky Rose Restaurant (5*!)
Aug 14, 2022markeb2014Palm Coast, Florida
San Francisco: The Stinky Rose restaurant. Full of garlic! ALWAYS busy! A must go!! Go early for a table (outside or inside).
Walked a bit to get there but it’s well worth it! Met many people from California to the Netherlands! Servers were fantastic. Can’t say enough. Honey had the Sea Bass, I had the Crab Salad. Both I would have again in a…
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San Francisco: The Stinky Rose restaurant. Full of garlic! ALWAYS busy! A must go!! Go early for a table (outside or inside).
Walked a bit to get there but it’s well worth it! Met many people from California to the Netherlands! Servers were fantastic. Can’t say enough. Honey had the Sea Bass, I had the Crab Salad. Both I would have again in a heart beat!
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Good hotel
Aug 14, 2022tracej09leeds
Nice hotel in good location , massive room cleaned daily with tea/coffee facilities
Would stay again if visit again in the future, nice bars / restaurants nearby and the hop on
bus over road, and tram at bottom of street , worth a trip round San Fran and pier 39 a must to visit
Amazing Service!
Aug 14, 2022Siupolu N
The hotel is absolutely beautiful. We wanted a different hotel experience and we came to the right place. On our second day here we were locked out of our room because of a malfunction of the room key pad. Mo was walking the hallway and saw that something was wrong and immediately stepped in to help us. Which meant several trips back down to the…
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The hotel is absolutely beautiful. We wanted a different hotel experience and we came to the right place. On our second day here we were locked out of our room because of a malfunction of the room key pad. Mo was walking the hallway and saw that something was wrong and immediately stepped in to help us. Which meant several trips back down to the front desk. Mo was very kind and gracious to us and was also apologetic which wasn’t necessary because it wasn’t her fault, it’s all good! Mo ended up requesting a room switch for us and Bailey helped make it happen. They moved us to a beautiful executive suite and my husband and I were very grateful. Thank you Mo and Bailey for caring for us the way you did and for making our stay a 5 Star stay💕.
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great location, but thats all this hotel has.
Aug 5, 2022Barrie DMiami Beach, Florida
I've stayed at this hotel many times over the past 23 years actually. When im in the area, i tend to stay here, even for a couple of days, but this will be the last time i stay here.
The staff are busy at this hotel and way to busy to give time to individual customers obviously, but most people have an expectation of the staff in a hotel they…
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I've stayed at this hotel many times over the past 23 years actually. When im in the area, i tend to stay here, even for a couple of days, but this will be the last time i stay here.
The staff are busy at this hotel and way to busy to give time to individual customers obviously, but most people have an expectation of the staff in a hotel they stay at. They also charge residents $70 per night for parking so remember to add this to your calculations when you stay here. I looked on expedia and that is half the cost of a room here too, so its way over the top for guests. Greedy. I can understand to charge this to people visiting or just wanting to park for the day, of course but residents parking should be included in the cost of the room. On top of that, the concierge asked for a tip! WHAT!!
the reception staff were nice at checkin, but, only because she recognised three of the people we are travelling with from TV. but still, she was very nice.
the rooms are comfortable, but old fashioned. another reviewer said "classic" but there is nothing classic about mixing old and new furnishings, in fact its tacky. The designer should be brought back in and asked to relook at the mix of furnishings in the rooms. More like old and tide. The best part of the room we had, 710, was the incredible view onto union square. Must be one of the best views in SF.
We have had many christmas days here along with NYE over those years - always had fond memories of WSF but now time to move on.
Well, its been fun over the years, but farewell old friend.
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Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
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