Westin St Francis

It’s our 3rd time in San Francisco, we stayed already in The Palace, JW, St Regis. This time I wanted to stay in this historical location, hotel with lots of stories. As we arrived and got out of the taxi we have been greeted by Westin employe who was just standing next to us and watching how we unloaded the car: 2 big suitcases, 2 small and 1 big golf bag. To help us was not in his mind so we carried all of this by ourselves to the check in. In the hotel lobby we passed several employees but not even one asked us if we need help. That’s very strange for 5 Star hotel. We are lucky to be in the hotel during the blooming time, the whole decoration is truly beautiful. As Platinum Bonvoy we went to Bonvoy check in and have been welcomed… no no welcome, no the usual „thank you for your loyalty“, nothing. I received the key and an explanation paper. That’s all. We reserved junior suit and the room is beautiful with a great view. Here again no welcome letter nothing. Kind of strange that the status doesn’t matters here. After bringing all the suitcases to the room we decided to go to the club/ lounge. Unfortunately the keys didn’t worked so I went to the same lady asking to make the keys so we can go in. Without any „oh sorry“ or anything, she did. The Club is absolutely the place to be! Beautifully renovated with great small bites and nice interior. After the lounge we went back to the room, no we couldn’t enter the room any more, the keys didn’t worked, so back dawn to the reception. Same lady, no sorry, nothing! This review is very fresh as we are still here. Nevertheless I still would recommend this hotel. We love it here but service could’ve improved. Read less

Great historic hotel (we stayed in the Landmark portion with graceful hallways and beautiful rooms). I would have given a 5, except that a major portion of the Landmark is under construction. Great personel. Special shout out to Jason at the front desk for restaurant and hotel tips and a friendly demeanor. Another shout out to Joyce of Housekeeping for a pleasant attitude and great service. If you use the Club Lounge, you will enjoy friendly service of Uyen. And lastly, long-time bartender, Steve, is such a pleasure to talk too. Again, simply great personel. Read less

Great place to stay, beautiful hotel with lot's of history. Our stay was for 3 nights. Centrally located in the city. I have one huge shout out to Jeff Aquino, concierge. He really goes beyond to suggest places to visit, great places to eat, how to get there, areas to avoid and ways to save money getting there. We traveled with our grand children and he chatted with them and made them feel extra special. Thanks Jeff, you're awesome! That being said all the employees at the St. Francis were really very nice, courteous and took the extra step to make sure you were having a great stay. We'll be back! Read less

After waiting in line for a while, we were warmly greeted by Luis at the front desk. I had requested an early check in and we were able to get our room early. This was our first time staying here. I had reserved a deluxe room—unsure if that meant not having a view—we just saw concrete from our window. Our room was comfortable and clean. And it was a plus having an inside room—we didn’t hear the street noise. We did however we hear the hum of the elevators. The hot water took awhile to come in the shower. The market treats were great. Concierge was helpful. Loved the lobby decor. Read less