Hilton Chicago O Hare Airport

Chicago, USA

The hotel

This snug, soundproof hotel is the only one located on the grounds of O'Hare International Airport and all the airport terminals are easily accessible via handy underground moving walkways. There’s also free transport to the International Terminal to help make your journey home easy and quick. It’s only a 45-minute train ride from downtown Chicago if you fancy fitting in some last minute shopping or sightseeing. There’s also plenty to do at the hotel including a comprehensive fitness centre with swimming pool, whirlpool and steam room. You could even book a massage to relax you before your flight home! There are two dining choices Andiamo, which serves tasty international cuisine, and a lively Sports Bar showing all the important American football games with a side order of beers and snacks. Rooms are spacious and feature all important details like movies and game choices on the TV and enormous king-size beds for a great night’s sleep before your journey home.

Amenities

  • Bar
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Close to City Centre
  • Restaurant

Where is it

The hotel is located within the Chicago O’Hare airport complex and downtown train via indoor walkway. Self-parking $33 and valet parking $60 (both payable locally, subject to change).

Hotel information

858 rooms. All with air conditioning, satellite TV with pay-per-view films and veido games, high-speed Internet access, telephone, alarm/clock radio, mini-bar, fridge, safety deposit box, hairdryer, tea/coffee-making facilities, and iron and board. Rooms have 1 king-size bed or 2 double beds, sleeping max 2 adults and 2 children.

Andiamo restaurant (breakfast, lunch, supper; eclectic International cuisine). Sports Edition Bar (casual bar and eaterie, lunch and supper). Caffe Mercato (Grab and Go Marketplace). Gaslight Club (live music and fine dining). Fitness room. Indoor swimming pool. In-room dining*. Business centre. Laundry/dry-cleaning service*. Concierge desk. Gift shop. Complimentary WiFi available in lobby.

*Denotes local charge.

This hotel is 100% non-smoking.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1102)
  • Very good (1494)
  • Average (936)
  • Poor (429)
  • Terrible (271)
Image of the Tripadvisor rating Garbage service, tired rooms, captive audience : soured me on the Hilton brand!

Nov 12, 2019 Benergy84 Chicago, Illinois

There are plenty of people out there who trash places for the most minor of infractions. I'm not one of them. You can check my review history: I am a strong adherent of the golden rule and love giving praise rather than criticisms! I've stayed in hotels all over the country from 2-star places to 5-star luxury resorts. $550 for one night, for… Read more
There are plenty of people out there who trash places for the most minor of infractions. I'm not one of them. You can check my review history: I am a strong adherent of the golden rule and love giving praise rather than criticisms! I've stayed in hotels all over the country from 2-star places to 5-star luxury resorts. $550 for one night, for one room. I had minimum expectations except for the hotel to bill me that EXTRAVAGANCE - not the guest - and to make sure there would be no issues at check-in. That's all. That was my criteria to pay for convenience. Not much, right? Shouldn't be an issue? Nope! The ridiculous one-day snow-storm gridlocked O'Hare yesterday (Nov 11, 2019). While we made it back on a redeye from Portland, my mom had one final connection back to Lansing, MI. Canceled. I told her to just take a room. Hilton was $330/night at that time: high demand. Nope, she's a stubborn old lady and would wait for the 3:30. I kept checking in to make her get sleep and a room. 3:30. Delayed, then canceled. I finally convinced her to take a room. At that point? $475/night! It's her birthday weekend. She's old. She was on a redeye from Portland and didn't sleep. Hey, it's capitalism. I wanted to make sure she'd get a room, so I called the front desk. Call answered! "Hi - I just wanted to check and make sure: do you have rooms still available?" IMMEDIATELY transferred to the corporate number to make a reservation via phone. Dick move, but ok. Booked online. $550 after tax. Again, I don't want her to have to travel off-site. Paying for convenience. I get it. I made one note: "Booking for my mom, [name]. I am paying. Please call [my number] with issues." I then called again to follow-up. I wanted to make sure that I PAID, NOW, IN ADVANCE, so she couldn't 1. see the moronic price I paid, and 2. paid herself because she's stubborn. I call again. Hilton O'Hare front desk answers. "Hi, I just made a reservation for my mom. It's under my Hilton Honors, but I want to make sure she can check in without issue but that I'm billed for it." "One moment." Transferred. To a line that rings. And rings. They must be busy. Fine. I wait 5 minutes, just ringing. I hang up and call back. No one answers the front desk this time. I try 10 minutes later. No one answers. Text from my mom when I asked if she found the Hilton without issue. I get back: "Sure did. The management team wouldn't take the airport voucher. Naturally I accused them of taking advantage of vulnerable citizens and price gouging. Could have paid for a couple more days in Portland. Hilton *******!" Oy vey. The ONE THING I WANTED TO AVOID. I told you she was stubborn! I wanted no more stress to her after near 24 hours of no or limited rest: no more shocks and no more drama on a horrible day for people stranded at O'Hare. She paid. My dad's disabled and out of work. $550 is a lot for *them* to swing, but she would have none of it with me paying for this final room before she's home. Could the Hilton front desk staff have looked at the note on my reservation? Could they have taken less than a minute when I reached them to confirm this detail rather than transferring me off to a dead line? Nah. And for $550. I could have ubered my mom downtown to stay with me for nothing or checked her into the Sofitel(!) for a memorable, pampered stay for the same price! Not a run down room last renovated in the 1990s. All I wanted was an effortless check in and to tell her the room was paid. I booked this for her for convenience. Not stress. My husband and I will never stay at another Hilton property because of this. We have stayed at, or booked for others, rooms at the Caribe, Hawaiian Village, the Grand Wailea, and of course the Palmer House downtown. Not to mention the more budget brands. Go off-site. There are dozens of places in Rosemont. Read less
Image of the Tripadvisor rating Friday Night

Nov 11, 2019 Hobnail Iowa

I fly ORD quite often and always had been curious about the Hilton, seeing it as a first class hotel. I finally had a reason to book, coming in on a late flight and unable to complete the journey that night. Room rates on the Friday night were really low, so I booked instead of going to another local hotel. The experience was not as I expected.… Read more
I fly ORD quite often and always had been curious about the Hilton, seeing it as a first class hotel. I finally had a reason to book, coming in on a late flight and unable to complete the journey that night. Room rates on the Friday night were really low, so I booked instead of going to another local hotel. The experience was not as I expected. The hotel is firmly in the "former glory" stages of life, and looks and feels tired and worn. Staff was OK, but a bit distant and cold. The room apparently had been occupied for a short time and not made up again. There was some personal effects left behind and the bathroom soaps were used. Bed and all seemed made, so it was late and I stayed. Toilet made dribbling noises and heater was loud. Noise from the airport was subdued and not a problem. Bar was on last call when I arrived, so didn't hang around. Sleep quality was good, once the neighbors settled down. Overall, the place needs renovation or at least a major work over. Sad to see these iconic hotels going downhill. Read less
Image of the Tripadvisor rating Over night review of room

Nov 10, 2019 pata587 Avenel, New Jersey

We only stayed one night waiting for our nexdt flight, the room was very clean and had everything we needed. The check in staff was very courteous and we had dinner in the restaurant and the food was delicious. I needed a birthday dessert for my friend and and the restaurant staff all came and sang Happy Birthday.
Image of the Tripadvisor rating Hardly a “First Class” Experience at ORD

Nov 10, 2019 jra3 Michigan

This very tired Hilton bills itself as a “First Class Experience” at O’Hare. It is hardly that. In fairness, I was told they are starting a major renovation next year. Call me when it’s done, maybe I’ll check it out again. Positives here: front desk staff. Had a great check in, and had problems with my first reservation... which they promptly… Read more
This very tired Hilton bills itself as a “First Class Experience” at O’Hare. It is hardly that. In fairness, I was told they are starting a major renovation next year. Call me when it’s done, maybe I’ll check it out again. Positives here: front desk staff. Had a great check in, and had problems with my first reservation... which they promptly helped resolve and fix, even though I was the one that made the error. First class service there. If you like plane spotting, great views of the ORD runway. I’d recommend a high floor, even #, low number room that should have a good view of the international terminal. Negative: It really doesn’t feel like they try, in so many ways. Room towels, toiletries, etc were at the bare minimum... including a single coffee packet. What lucky person gets a cup of java in the morning? Bed linens were torn and in general poor condition. Furnishings were definitely near end of life, but the bed was comfortable. Could have used more pillows here. Notes for HHonors members: Diamond here, and recognition is bare minimum. Bottle of water and continental breakfast with an obscene upcharge for hot items. 1k points in lieu of breakfast. Not much else, besides maybe a higher floor room. Occupancy was low during our stay, told the best they could offer. Given the average daily room rate here, unless you have an early morning flight... you can do much better in the area, with a full slate of Hilton and competing brands. The problem with highly transient hotels, they don’t treat their customers very well, even the regular ones. Read less
Image of the Tripadvisor rating Perfect location

Nov 10, 2019 ChristineLeaDavison Mount Pleasant, Iowa

The fact that this hotel is in the airport is fabulous. The staff are super helpful and friendly. Chris checked us in and was very helpful. The room was adequate and the free drink was much appreciated