Hilton Chicago O Hare Airport

Chicago, USA

The hotel

This snug, soundproof hotel is the only one located on the grounds of O'Hare International Airport and all the airport terminals are easily accessible via handy underground moving walkways. There’s also free transport to the International Terminal to help make your journey home easy and quick. It’s only a 45-minute train ride from downtown Chicago if you fancy fitting in some last minute shopping or sightseeing. There’s also plenty to do at the hotel including a comprehensive fitness centre with swimming pool, whirlpool and steam room. You could even book a massage to relax you before your flight home! There are two dining choices Andiamo, which serves tasty international cuisine, and a lively Sports Bar showing all the important American football games with a side order of beers and snacks. Rooms are spacious and feature all important details like movies and game choices on the TV and enormous king-size beds for a great night’s sleep before your journey home.

Amenities

  • Bar
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Close to City Centre
  • Restaurant

Where is it

The hotel is located within the Chicago O’Hare airport complex and downtown train via indoor walkway. Self-parking $33 and valet parking $60 (both payable locally, subject to change).

Hotel information

858 rooms. All with air conditioning, satellite TV with pay-per-view films and veido games, high-speed Internet access, telephone, alarm/clock radio, mini-bar, fridge, safety deposit box, hairdryer, tea/coffee-making facilities, and iron and board. Rooms have 1 king-size bed or 2 double beds, sleeping max 2 adults and 2 children.

Andiamo restaurant (breakfast, lunch, supper; eclectic International cuisine). Sports Edition Bar (casual bar and eaterie, lunch and supper). Caffe Mercato (Grab and Go Marketplace). Gaslight Club (live music and fine dining). Fitness room. Indoor swimming pool. In-room dining*. Business centre. Laundry/dry-cleaning service*. Concierge desk. Gift shop. Complimentary WiFi available in lobby.

*Denotes local charge.

This hotel is 100% non-smoking.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1140)
  • Very good (1529)
  • Average (963)
  • Poor (449)
  • Terrible (283)
Image of the Tripadvisor rating Lacking compassion from Front Office Director

Jul 21, 2021 tulioa256

I booked a last minute room for my 65 yr old mother who was stranded in O'Hare after 3 cancelled flights heading East into Storm Elsa. Unfortunately, my mother was never able to make it into the hotel as she ended up taking a flight a few hours later in the morning back East. I called the property that same night to make sure a refund would be… Read more
I booked a last minute room for my 65 yr old mother who was stranded in O'Hare after 3 cancelled flights heading East into Storm Elsa. Unfortunately, my mother was never able to make it into the hotel as she ended up taking a flight a few hours later in the morning back East. I called the property that same night to make sure a refund would be possible, working in the hospitality industry myself for 6 years I understand the property needs to approve refund to a third party in order for the third party to refund me. When I spoke to the Front Desk late evening on the 17th, the woman approved for the reservation to be cancelled with refund and told me that I would need to have Expedia contact the property and request cancellation and refund and that it would be taken care of no problem. Fast forward a couple days, Expedia is now asking me for Hotel approver's name and title, and I proceed to call the property and try to explain my situation again to the Front Office director, who could not lack any more compassion, as he coldly told me that he will not approve the refund and that there was no notation on the reservation regarding my phone call. Coming from the hospitality industry myself for over 6 years, I understand there are rules and policies however I also understand compassion and empathy towards others in struggles especially when I was confronted with them, which is severely lacking in this case. It is not my fault that the previous agent who attended my phone call did not notate the reservation as they should have, and I was given verbal approval over the phone which is being taken away by the Front Desk Director Kris. Clearly a department that is severely lacking in interpersonal communication. I am disappointed at the hospitality that I received over the phone from the Director himself, and do not believe it is right that they keep a measly 200 dollars that they get from Expedia for this reservation that was never used, which doesn't mean a lot to the hotel, but to a 21 year old College student who was just trying to help his mother out in a terrible situation, $200 is a lot of money for me. I would highly appreciate if anyone reading this review could make this absolutely right for me by doing the right thing. Reservation was under last name Bocanegra. Read less
Image of the Tripadvisor rating Pandora charm bracelet

Jul 14, 2021 I7673GNangieg

This is a long shot, I lost my Pandora charm bracelet at the Hilton’s health club on July 11th, wondering if by any tiny chance someone would see this and have information. It’s not the value of the bracelet it’s a personal item with lots of sentimental value.
Image of the Tripadvisor rating Easy access

Jul 8, 2021 tamjomc Woodbury, Minnesota

Great stay, convenient access to the airport. Room was clean, comfortable bed great room service. Highly highly recommend this location for easy in and out especially with how bad traffic is. Will stay again!
Image of the Tripadvisor rating Poor internet

Jul 8, 2021 whamat747567

No airport shuttle .No complementary water Expensive bad internet signal carried my family luggage through the tunnel to reach the hotel the hotel was quit fare rooms and clean some of the stuff was very kind
Image of the Tripadvisor rating Clean & Comfy

Jul 4, 2021 Cleanquiet621 Santa Monica, California

Clean quiet and comfy Very convenient to get back to airport Wheel chair quick and very accommodating Friendly at front desk and helpful Love the beds and pillows Only a 5 minute walk to airport inside or out