Sheraton Grand Chicago

Chicago, USA

The hotel

One of the finest hotels in the Midwest, the Sheraton Grand Chicago is equipped to dazzle! As well as a state-of-the-art fitness centre with indoor pool and sun deck, it features several excellent restaurants overlooking the Chicago River. Enjoy a cocktail in the sleek surrounds of Java Bar before heading to Shula's Steak House, one of the top steakhouses in America, serving fantastic 'Shula Cut' steaks and fresh seafood.

Amenities

  • Bar
  • Swimming Pool
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

On the banks of the Chicago River, close to the 'Magnificent Mile', Navy Pier, Millennium Park and the Loop. Transfer time from O'Hare International Airport: 25 minutes.

Hotel information

1,218 rooms on 34 floors in 1 building. All with air-conditioning, TV with pay-per-views films, WiFi access*, tea/coffee maker, mini-bar*, safe, iron and board, hairdryer and Sheraton Sweet Sleeper™ beds. Traditional Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Shula's Steak House. Chicago Burger Company. Chi Bar. LB's Bistro & Pâtisserie. LINK @ Sheraton Café. Indoor heated swimming pool. Fitness centre. In-room spa massage services*.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2698)
  • Very good (1675)
  • Average (740)
  • Poor (309)
  • Terrible (167)
Image of the Tripadvisor rating Very Good Downtown Chicago Hotel

Jul 20, 2019 Dealmaker Atlanta

The location of the Sheraton Grand Hotel is excellent as it is convenient to the miracle mile and many good restaurants. Rafael was the desk person who checked me in and he was extremely efficient and helpful. The renovated room that was assigned to me was well equipped and excellent. The club lounge is nice, but very crowded with families during… Read more
The location of the Sheraton Grand Hotel is excellent as it is convenient to the miracle mile and many good restaurants. Rafael was the desk person who checked me in and he was extremely efficient and helpful. The renovated room that was assigned to me was well equipped and excellent. The club lounge is nice, but very crowded with families during the summer.Easy checkout if not checking out on line for Marriott Bonvoy members. Read less
Image of the Tripadvisor rating The worst. The worst. The worst.

Jul 19, 2019 chris o Hudson, Ohio

What a horrific Marriott property. Got in Thursday night at 11:50. 10 people in line an led one person at desk. No apology —-almost a “dude- f**k you- we are Marriott”. No house keeping today. Had to call for towels and still none. Lobby stinks like fish. Imagine Marriott Times Square. But worse. Total amateur hour. Needed a new… Read more
What a horrific Marriott property. Got in Thursday night at 11:50. 10 people in line an led one person at desk. No apology —-almost a “dude- f**k you- we are Marriott”. No house keeping today. Had to call for towels and still none. Lobby stinks like fish. Imagine Marriott Times Square. But worse. Total amateur hour. Needed a new key today and had to stand in line for 25 minutes w a bunch of amateurs to get it. Just stay away. Management has zero idea how to handle a full house. Boooooooo Read less
Image of the Tripadvisor rating Holiday stop off

Jul 19, 2019 MacOnTheHill Edinburgh, United Kingdom

We flew into Chicago from UK on route to San Francisco. Had 2 nights at this hotel. Brilliant location, so central and convenient for all the sights. Beautiful hotel inside with very comfortable rooms. Staff were friendly and helpful. Reasonably priced as well.
Image of the Tripadvisor rating Vacation

Jul 18, 2019 Stefano D Chicago, Illinois

John the doorman was a big help, during my stay in Chicago. 👌👍. He was very polite and courteous, made me feel very welcomed. Went out of his way to help,I don't Know about rest of staff,but if they are anything like John. Would highly recommend to stay at Sheraton hotel
Image of the Tripadvisor rating Just Two Things Missing

Jul 17, 2019 TNTraveler38501 Cookeville, Tennessee

I was in Chiago for a convention at this hotel, therefore I stayed there. It was nice. The room was clean. Every employee was helpful and courteous. We got in much later than expected due to problems at airports, so we ordered room service. I was surprised how good the food was. The meeting rooms were clean and nicely set up. I appreciated the… Read more
I was in Chiago for a convention at this hotel, therefore I stayed there. It was nice. The room was clean. Every employee was helpful and courteous. We got in much later than expected due to problems at airports, so we ordered room service. I was surprised how good the food was. The meeting rooms were clean and nicely set up. I appreciated the water in every room. The thing I liked best about this hotel is its location. It's on the Chicago River. There were so many resturants within walking distance as well as a few shops such as Walgreen's and a small Target store. There was a bus stop for a tour bus compnay across the street and that was extremly convenient. There was also a river cruise attraction close by. I knocked off a star because the rooms did not have a refrigerator or microwave. Yeah, I realize that's the way a lot of the hotels are set up for conventions operate, yet I want a fridge and microwave. This set up is to encourage guests to eat at the in-house resturants. As for the other meals (other than room service) the food was exceptionally good. The banquet was especially impressive. The food was delicious and hot, something nor always found in hotel banquet facilities. Read less