Sheraton Grand Chicago

Chicago, USA

Virgin rating

Standard Room, Sheraton Chicago Hotel and Towers, Chicago, USA
Chicago Burger Company
Chi Bar, Sheraton Chicago Hotel and Towers, USA
Lobby West, Sheraton Chicago Hotel and Towers, USA
Club Lounge, Sheraton Chicago Hotel and Towers, Chicago, USA
Shula's Steak House
Club Level Room
Chicago Burger Company Lounge
Standard Room with 2 queen-size beds
Club Level Room
Lobby West, Sheraton Chicago Hotel and Towers, USA
Club Level Room
Guest Room River View
Club Lounge
1-Bedroom Junior Suite
1-Bedroom Executive Suite
Standard Room, Sheraton Chicago Hotel and Towers, Chicago, USA
Chicago Burger Company
Chi Bar, Sheraton Chicago Hotel and Towers, USA
Lobby West, Sheraton Chicago Hotel and Towers, USA
Club Lounge, Sheraton Chicago Hotel and Towers, Chicago, USA
Shula's Steak House
Club Level Room
Chicago Burger Company Lounge
Standard Room with 2 queen-size beds
Club Level Room
Lobby West, Sheraton Chicago Hotel and Towers, USA
Club Level Room
Guest Room River View
Club Lounge
1-Bedroom Junior Suite
1-Bedroom Executive Suite

The hotel

One of the finest hotels in the Midwest, the Sheraton Grand Chicago is equipped to dazzle! As well as a state-of-the-art fitness centre with indoor pool and sun deck, it features several excellent restaurants overlooking the Chicago River. Enjoy a cocktail in the sleek surrounds of Java Bar before heading to Shula's Steak House, one of the top steakhouses in America, serving fantastic 'Shula Cut' steaks and fresh seafood.

Amenities

  • Bar
  • Swimming Pool
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

On the banks of the Chicago River, close to the 'Magnificent Mile', Navy Pier, Millennium Park and the Loop. Transfer time from O'Hare International Airport: 25 minutes.

Hotel information

1218 rooms and suites on 34 floors. All with air-conditioning, TV with pay-per-views films, WiFi access*, complimentary bottled water, tea/coffee maker, mini-bar*, safe, iron and board, hairdryer and Sheraton Sweet Sleeper™ beds. Guest Rooms are 332–338 sq ft with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Guest Room River View are 332–338 sq ft and have views of the city, river and lake below, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adult and 2 children.

Club Level Rooms are located on high floors with city views, and include access to the Club Lounge which includes complimentary Continental breakafast, midday snacks, hors d'oeuvres, Starbucks® hot drinks, high-speed WiFi and non-alcoholic beverages. These rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Larger Guest Rooms are 351 sq ft and have 2 double beds and rollaway bed*, sleeping maximum 4 adults or 2 adults and 3 children.

1-Bedroom Junior Suites are 520 sq ft and have separate living room, with 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

1-Bedroom Executive Suites are 614 sq ft and have separate living room and dining area and lake views, with 1 king-size bed and rollaway bed*, sleeping maximum 3 adults or 2 adults and 2 children.

Shula's Steak House (open for dinner). Chicago Burger Company (open for lunch and dinner). LB Bistro & Patisserie (open for breakfast and lunch). Chi Bar (open for dinner). Link @ Sheraton Café. Indoor heated swimming pool. Fitness centre. Room service*. Local restaurant dinner delivery service*. Concierge. Valet/dry cleaning service*. Convenience store. Complimentary WiFi in lobby and public areas. Self-parking $59, valet parking $69, plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Please note: rollaway beds are chargeable, and are payable locally.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2812)
  • Very good (1752)
  • Average (783)
  • Poor (338)
  • Terrible (199)
Image of the Tripadvisor rating Not the best service

Sep 1, 2024 Hira R

Beautiful view in the river view room. Rooms are a bit out dated, no refrigerator or microwave in the room. Service needs to be improved for sure. Breakfast is not included in the booking and the restaurants on premises are very expensive. My order from A la carte was messed up and was not compensated/refunded.
Image of the Tripadvisor rating Horrible conditions

Aug 24, 2024 Curious53320403826 Farmington Hills, Michigan

Absolutely disgusting and in terrible shape Old and worn down. Not worth a penny! To many extra hidden expenses. Horrible experience U had two rooms for my family. Paint was chipping off. And doors are worn out. I took pictures. Just awful. Won’t be staying g here again
Image of the Tripadvisor rating Dazzling Convention Location on the Water.

Aug 11, 2024 redacted2023 Metro Minneapolis-Saint Paul, Minnesota

Spectacular hotel- very nicely kept up. Staff were all amazing. The location is one of the best neighborhoods in Chicago, IMHO. Although I didn't have a fancy upgraded room, it was clean with a pretty nice view from 21st floor. The elevators require keycards to access floors, and security was present in overnight hours. I'm aware of no issues… Read more
Spectacular hotel- very nicely kept up. Staff were all amazing. The location is one of the best neighborhoods in Chicago, IMHO. Although I didn't have a fancy upgraded room, it was clean with a pretty nice view from 21st floor. The elevators require keycards to access floors, and security was present in overnight hours. I'm aware of no issues during my 4 days there, and I'm a nightowl. I had instacart deliver target-boutique essential groceries, which might not be a thing if you stay in a less desirable neighborhood. On-site parking was a ridiculously inflated daily fee, so we used rideshare and bigbustours to get around. Read less
Image of the Tripadvisor rating Great location and clean

Aug 6, 2024 BrookeT320 Algona, Iowa

Great location within walking distance to so many great attractions. Right in the Riverwalk. We were in town for a Cubs game and it was a very easy walk to Grand Station to ride the Red Line to the game. Clean facility, all the people I dealt with were friendly. Worth the money
Image of the Tripadvisor rating Poor amenities

Aug 2, 2024 kate m

The first hotel I have ever stayed in that has a fridge marked- the temperature in this fridge is not sufficient to keep milk, food or medicine cold! If you require a refrigerated unit - please call customer service. I did - and they don’t have any - advised to call again tomorrow. Unbelievable that this is rated as 4 stars