Sheraton Grand Chicago

Chicago, USA

Virgin rating

Standard Room, Sheraton Chicago Hotel and Towers, Chicago, USA
Chicago Burger Company
Chi Bar, Sheraton Chicago Hotel and Towers, USA
Lobby West, Sheraton Chicago Hotel and Towers, USA
Club Lounge, Sheraton Chicago Hotel and Towers, Chicago, USA
Shula's Steak House
Club Level Room
Chicago Burger Company Lounge
Standard Room with 2 queen-size beds
Club Level Room
Lobby West, Sheraton Chicago Hotel and Towers, USA
Club Level Room
Guest Room River View
Club Lounge
1-Bedroom Junior Suite
1-Bedroom Executive Suite
Standard Room, Sheraton Chicago Hotel and Towers, Chicago, USA
Chicago Burger Company
Chi Bar, Sheraton Chicago Hotel and Towers, USA
Lobby West, Sheraton Chicago Hotel and Towers, USA
Club Lounge, Sheraton Chicago Hotel and Towers, Chicago, USA
Shula's Steak House
Club Level Room
Chicago Burger Company Lounge
Standard Room with 2 queen-size beds
Club Level Room
Lobby West, Sheraton Chicago Hotel and Towers, USA
Club Level Room
Guest Room River View
Club Lounge
1-Bedroom Junior Suite
1-Bedroom Executive Suite

The hotel

One of the finest hotels in the Midwest, the Sheraton Grand Chicago is equipped to dazzle! As well as a state-of-the-art fitness centre with indoor pool and sun deck, it features several excellent restaurants overlooking the Chicago River. Enjoy a cocktail in the sleek surrounds of Java Bar before heading to Shula's Steak House, one of the top steakhouses in America, serving fantastic 'Shula Cut' steaks and fresh seafood.

Amenities

  • Bar
  • Swimming Pool
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

On the banks of the Chicago River, close to the 'Magnificent Mile', Navy Pier, Millennium Park and the Loop. Transfer time from O'Hare International Airport: 25 minutes.

Hotel information

1218 rooms and suites on 34 floors. All with air-conditioning, TV with pay-per-views films, WiFi access*, complimentary bottled water, tea/coffee maker, mini-bar*, safe, iron and board, hairdryer and Sheraton Sweet Sleeper™ beds. Guest Rooms are 332–338 sq ft with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Guest Room River View are 332–338 sq ft and have views of the city, river and lake below, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adult and 2 children.

Club Level Rooms are located on high floors with city views, and include access to the Club Lounge which includes complimentary Continental breakafast, midday snacks, hors d'oeuvres, Starbucks® hot drinks, high-speed WiFi and non-alcoholic beverages. These rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Larger Guest Rooms are 351 sq ft and have 2 double beds and rollaway bed*, sleeping maximum 4 adults or 2 adults and 3 children.

1-Bedroom Junior Suites are 520 sq ft and have separate living room, with 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

1-Bedroom Executive Suites are 614 sq ft and have separate living room and dining area and lake views, with 1 king-size bed and rollaway bed*, sleeping maximum 3 adults or 2 adults and 2 children.

Shula's Steak House (open for dinner). Chicago Burger Company (open for lunch and dinner). LB Bistro & Patisserie (open for breakfast and lunch). Chi Bar (open for dinner). Link @ Sheraton Café. Indoor heated swimming pool. Fitness centre. Room service*. Local restaurant dinner delivery service*. Concierge. Valet/dry cleaning service*. Convenience store. Complimentary WiFi in lobby and public areas. Self-parking $59, valet parking $69, plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Please note: rollaway beds are chargeable, and are payable locally.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2802)
  • Very good (1743)
  • Average (779)
  • Poor (337)
  • Terrible (195)
Image of the Tripadvisor rating Holiday Inn at Park Place prices

Nov 26, 2023 gnetwerker Portland, Oregon

We wanted to stay near the Riverwalk for our last night in Chicago, and this seemed to be the bet -- not the lowest prices, but what looked like a lovely room. We were fooled. This is a budget hotel with lipstick on. Our room, which was spacious and had a nice view, also lacked: working coffee- and tea-making facilities, a working… Read more
We wanted to stay near the Riverwalk for our last night in Chicago, and this seemed to be the bet -- not the lowest prices, but what looked like a lovely room. We were fooled. This is a budget hotel with lipstick on. Our room, which was spacious and had a nice view, also lacked: working coffee- and tea-making facilities, a working refrigerator, and bathrobes. In addition, their was no vanity mirror, and no other amenities of any kind. Totally bottom-of-the-barrel. To add injury to insult, the property charges a $25/day "resort charge" for -- let's see -- WiFi, a bag of popcorn, and ... not much else. This is outrageous. There is nothing at the property worth that charge, it's simply deceptive pricing. For various reasons I couldn't return my rental car the Sat after T-giving, so that's another charge: $65/night, but get this: for SELF-PARKING. Not even Valet. And catering as they do to the conference crowd (which I'm not a part of), the bars are stupendously overpriced. On the good side: I found the staff to be pleasant and attentive, and I tipped them generously -- they're not responsible for the corporate shenanigans! Read less
Image of the Tripadvisor rating You Don’t Always Get What You Pay For

Nov 17, 2023 BlueBoxGirl Chicago, Illinois

I stayed at the Sheraton while attending a conference during Nov 2023. I found the location to be beautiful and the views from the rooms are breath taking. However, for the amount of money they charge, I could not believe there was not a refrigerator or microwave. I also had dinner at Shulah’s Steak House. The food was just ok, but just like the… Read more
I stayed at the Sheraton while attending a conference during Nov 2023. I found the location to be beautiful and the views from the rooms are breath taking. However, for the amount of money they charge, I could not believe there was not a refrigerator or microwave. I also had dinner at Shulah’s Steak House. The food was just ok, but just like the rooms at the Sheraton, EXTREMELY OVERPRICED. The worst part was that the staff was horrible. It seems that nastiness is what they are hired to serve to guests, because there was a lot of it being dished out. There were charges on my bill that I still have questions about, but since the accounting department has not returned my call, it doesn’t seem like I’ll get those questioned answered. The best part of my stay was interacting with the housekeeping staff. Each person that I had the pleasure of speaking with was extremely kind and helpful. The front desk staff and the restaurant hostess could take lessons from them. I must say, I am truly disappointed in my stay at the Sheraton and it did show me that you don’t always get what you pay for. The housekeeping staff, beautiful lobby and room view are the only reason I gave 3 stars. Read less
Image of the Tripadvisor rating Not bad but overpriced.

Nov 17, 2023 Kevin R Logan, Utah

Not a bad hotel but I considered it way overpriced compared to other hotels within the same price range. Stayed here for a conference. Room was nice. You are right on the Chicago river, and that is nice. Within walking distance of some places to eat.
Image of the Tripadvisor rating Soild conference hotel

Nov 5, 2023 Chuck M

We were there for a conference, held in the hotel. Check-in process was somewhat slow. The room was good-sized with a king bed. Had a little trouble with the TV, but staff were able to fix it quickly. Free wifi and worked fine. Hotel is clean but in need of a bit of refreshing - fabrics wearing thin, new paint needed in places. I sat in the lobby… Read more
We were there for a conference, held in the hotel. Check-in process was somewhat slow. The room was good-sized with a king bed. Had a little trouble with the TV, but staff were able to fix it quickly. Free wifi and worked fine. Hotel is clean but in need of a bit of refreshing - fabrics wearing thin, new paint needed in places. I sat in the lobby at a table with outlets to work, and the plug would not stay in the outlet. Food is very expensive - when we arrived, not that late on a weeknight, only the steakhouse was open, and soup/salad/one glass of wine was $60/person. Very convenient location - 10-minute walk to the El, views of the lake and river. Read less
Image of the Tripadvisor rating Good family stay

Nov 5, 2023 BuffettAir BuffettAir

Good stay - agree with some of the other reviews that the hotel is aging. The check in process is awful - long lines and at 4p our room wasn’t ready so we had to wait another 20min in line once they texted us that the room was ready and to pick up the keys. That process needs improving. Even with mobile check in, people were having issues. … Read more
Good stay - agree with some of the other reviews that the hotel is aging. The check in process is awful - long lines and at 4p our room wasn’t ready so we had to wait another 20min in line once they texted us that the room was ready and to pick up the keys. That process needs improving. Even with mobile check in, people were having issues. Otherwise, nice pool & sauna for the kids, great location, and awesome views of the river and city! For (Titanium) elite perks, we used a SNA certificate and got a 1 bed suite for our family of 4 (2 adults and 2 kids 8 & 9). It’s was nice and appreciated but the sofa bed was semi-broken and extremely uncomfortable for the kids. A standard 2 queen room probably would have been better. The $25 destination fee is a little annoying but you can enjoy most of it by getting something at the hotel bar or restaurant. If you stay 1 night, you have to use it up the first night, not the next morning. Outside of the $25 food and bev credit you get some other perks for the fee like a key chain, mug, and bag of Garrett’s popcorn. Breakfast the next day at Riverside was awesome! They had an impressive food spread and you get a voucher for 2 people for being elite. Our server, Luz Lema was amazing. That was the highlight for us. Read less