Sheraton Grand Chicago

Chicago, USA

The hotel

One of the finest hotels in the Midwest, the Sheraton Grand Chicago is equipped to dazzle! As well as a state-of-the-art fitness centre with indoor pool and sun deck, it features several excellent restaurants overlooking the Chicago River. Enjoy a cocktail in the sleek surrounds of Java Bar before heading to Shula's Steak House, one of the top steakhouses in America, serving fantastic 'Shula Cut' steaks and fresh seafood.

Amenities

  • Bar
  • Swimming Pool
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

On the banks of the Chicago River, close to the 'Magnificent Mile', Navy Pier, Millennium Park and the Loop. Transfer time from O'Hare International Airport: 25 minutes.

Hotel information

1218 rooms and suites on 34 floors. All with air-conditioning, TV with pay-per-views films, WiFi access*, complimentary bottled water, tea/coffee maker, mini-bar*, safe, iron and board, hairdryer and Sheraton Sweet Sleeper™ beds. Guest Rooms are 332–338 sq ft with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Guest Room River View are 332–338 sq ft and have views of the city, river and lake below, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adult and 2 children.

Club Level Rooms are located on high floors with city views, and include access to the Club Lounge which includes complimentary Continental breakafast, midday snacks, hors d'oeuvres, Starbucks® hot drinks, high-speed WiFi and non-alcoholic beverages. These rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Larger Guest Rooms are 351 sq ft and have 2 double beds and rollaway bed*, sleeping maximum 4 adults or 2 adults and 3 children.

1-Bedroom Junior Suites are 520 sq ft and have separate living room, with 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

1-Bedroom Executive Suites are 614 sq ft and have separate living room and dining area and lake views, with 1 king-size bed and rollaway bed*, sleeping maximum 3 adults or 2 adults and 2 children.

Shula's Steak House (open for dinner). Chicago Burger Company (open for lunch and dinner). LB Bistro & Patisserie (open for breakfast and lunch). Chi Bar (open for dinner). Link @ Sheraton Café. Indoor heated swimming pool. Fitness centre. Room service*. Local restaurant dinner delivery service*. Concierge. Valet/dry cleaning service*. Convenience store. Complimentary WiFi in lobby and public areas. Self-parking $59, valet parking $69, plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Please note: rollaway beds are chargeable, and are payable locally.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2754)
  • Very good (1710)
  • Average (759)
  • Poor (324)
  • Terrible (176)
Image of the Tripadvisor rating Wonderful Stay

Aug 3, 2021 tamit639 South Bend, Indiana

Wonderful experience. The hotel was packed due to lalapoolza, which is why we were there. The staff was amazing( Andrew) as well as others and the room was spacious and clean. We stayed on the 25th floor and the housekeeper who dilengtly worked from a.m. to p.m. was absolutely wonderful. Wished I would of gotten her name, because she truly… Read more
Wonderful experience. The hotel was packed due to lalapoolza, which is why we were there. The staff was amazing( Andrew) as well as others and the room was spacious and clean. We stayed on the 25th floor and the housekeeper who dilengtly worked from a.m. to p.m. was absolutely wonderful. Wished I would of gotten her name, because she truly deserves a raise. Great experience, we cannot wait to come back!!!! Read less
Image of the Tripadvisor rating Thank you Sheraton Grand!

Jul 25, 2021 MJMOM821 Melville, New York

Our first trip since Covid started and the Sheraton Grand made it memorable. We knew when we booked that all the restaurants/ bars were not open and that housekeeping had to be requested, but the staff could not have been nicer or more accommodating! The concierge was not staffed, but the front desk helped us book an architectural tour, the… Read more
Our first trip since Covid started and the Sheraton Grand made it memorable. We knew when we booked that all the restaurants/ bars were not open and that housekeeping had to be requested, but the staff could not have been nicer or more accommodating! The concierge was not staffed, but the front desk helped us book an architectural tour, the Chicago Burger restaurant that was open made a great burger and great frozen drinks and ending each day sitting on the comfy couches along the River Walk was awesome. Thank you for helping make our first venture out in over a year a memorable week for our family. Read less
Image of the Tripadvisor rating Limited Amenities and Food Options at the Sheraton Grand Hotel

Jul 17, 2021 Bri2312 New Jersey

I chose to stay at the Sheraton Grand Chicago based on its location on the Riverwalk. We did arrive at the hotel prior to check in time and we were given a room right away. I did ask what restaurants were open. We arrived on a Sunday afternoon only the Link Cafe and the Chicago Burger Company were open. We were provided with a list of restaurants… Read more
I chose to stay at the Sheraton Grand Chicago based on its location on the Riverwalk. We did arrive at the hotel prior to check in time and we were given a room right away. I did ask what restaurants were open. We arrived on a Sunday afternoon only the Link Cafe and the Chicago Burger Company were open. We were provided with a list of restaurants in the neighborhood. During our stay we went to both the Link Cafe and the Chicago Burger Company and I recommend both places. Our biggest knock on the hotel was that we were not notified that our room would not be cleaned during our stay. I called Guest Services and had the new towels I requested in under 5 minutes. There was also no room service available during our stay. As a Marriott Bonvoy member I was disappointed in the lack of transparency in regard to, the limited amenities at the Sheraton Grand Hotel. Read less
Image of the Tripadvisor rating Great Location & Awesome Staff!

Jul 14, 2021 JourneyWithYuli Orlando, Florida

We couldn't have chosen a better location as this is right on the riverwalk, and conveniently walking distance to everything! Being able to walk downstairs and have the Chicago Burger Company available as well as a 5 minute walk from boat tours & public bikes. Also the walk to Millennium Park is a breeze as you get to sight see, go through cool… Read more
We couldn't have chosen a better location as this is right on the riverwalk, and conveniently walking distance to everything! Being able to walk downstairs and have the Chicago Burger Company available as well as a 5 minute walk from boat tours & public bikes. Also the walk to Millennium Park is a breeze as you get to sight see, go through cool cafes like Nutella or Wildberry. Also the Navy Pier was an easy walk or bike ride away. The staff were super welcoming. The valet/bellmen have a great smile as you pull up and always so kind and fun to chat with. Victoria at the Front Desk was extremely helpful and patient during our check in. Read less
Image of the Tripadvisor rating 👍 Nice Clean Friendly Hotel Located On The River

Jul 7, 2021 CDM49 Amarillo, Texas

Hotel has been renovated since our last visit and is very nicely done. Checkin was easy and efficient. Our room was ready as requested. We were on an upper floor with a nice river view. The staff went over board helping us. Only issue was due to the current health situation some services were not available such as breakfast and restaurant was… Read more
Hotel has been renovated since our last visit and is very nicely done. Checkin was easy and efficient. Our room was ready as requested. We were on an upper floor with a nice river view. The staff went over board helping us. Only issue was due to the current health situation some services were not available such as breakfast and restaurant was closed. Internet service was reasonable but slow. We will most definitely recommend this hotel and plan to stay here again. The parking garage is very easy for in and out. Read less