Sheraton Grand Chicago

Chicago, USA

The hotel

One of the finest hotels in the Midwest, the Sheraton Grand Chicago is equipped to dazzle! As well as a state-of-the-art fitness centre with indoor pool and sun deck, it features several excellent restaurants overlooking the Chicago River. Enjoy a cocktail in the sleek surrounds of Java Bar before heading to Shula's Steak House, one of the top steakhouses in America, serving fantastic 'Shula Cut' steaks and fresh seafood.

Amenities

  • Bar
  • Swimming Pool
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

On the banks of the Chicago River, close to the 'Magnificent Mile', Navy Pier, Millennium Park and the Loop. Transfer time from O'Hare International Airport: 25 minutes.

Hotel information

1218 rooms and suites on 34 floors. All with air-conditioning, TV with pay-per-views films, WiFi access*, complimentary bottled water, tea/coffee maker, mini-bar*, safe, iron and board, hairdryer and Sheraton Sweet Sleeper™ beds. Guest Rooms are 332–338 sq ft with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Guest Room River View are 332–338 sq ft and have views of the city, river and lake below, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adult and 2 children.

Club Level Rooms are located on high floors with city views, and include access to the Club Lounge which includes complimentary Continental breakafast, midday snacks, hors d'oeuvres, Starbucks® hot drinks, high-speed WiFi and non-alcoholic beverages. These rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Larger Guest Rooms are 351 sq ft and have 2 double beds and rollaway bed*, sleeping maximum 4 adults or 2 adults and 3 children.

1-Bedroom Junior Suites are 520 sq ft and have separate living room, with 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

1-Bedroom Executive Suites are 614 sq ft and have separate living room and dining area and lake views, with 1 king-size bed and rollaway bed*, sleeping maximum 3 adults or 2 adults and 2 children.

Shula's Steak House (open for dinner). Chicago Burger Company (open for lunch and dinner). LB Bistro & Patisserie (open for breakfast and lunch). Chi Bar (open for dinner). Link @ Sheraton Café. Indoor heated swimming pool. Fitness centre. Room service*. Local restaurant dinner delivery service*. Concierge. Valet/dry cleaning service*. Convenience store. Complimentary WiFi in lobby and public areas. Self-parking $59, valet parking $69, plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Please note: rollaway beds are chargeable, and are payable locally.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2747)
  • Very good (1709)
  • Average (760)
  • Poor (324)
  • Terrible (175)
Image of the Tripadvisor rating First time in Chicago

Mar 16, 2020 Olivia_vzqz Orlando

Definitely recommend this hotel for anyone looking for a clean, comfortable, friendly place. The staff was wonderful. We arrived early to Chicago & they were able to accommodate us in a room. We had an amazing city view. You can walk 10-15 min to Navy pier, millennium park and Magnificent mile or uber for a few bucks. The city cancelled St Pats… Read more
Definitely recommend this hotel for anyone looking for a clean, comfortable, friendly place. The staff was wonderful. We arrived early to Chicago & they were able to accommodate us in a room. We had an amazing city view. You can walk 10-15 min to Navy pier, millennium park and Magnificent mile or uber for a few bucks. The city cancelled St Pats parade & festivities due to Covid-19 but the hotel hosted a small party downstairs that kept us entertained & our son with games without leaving the hotel. I would stay here again. Read less
Image of the Tripadvisor rating In need of updating but still a pleasant stay

Mar 7, 2020 Gary H Bloomington, Indiana

Even in the concierge rooms, needed repairs are openly visible: dresser doors that won't stay shut, mars and scratches on furniture, etc. Even the shower curtain and its rod are dated; it has been quite awhile since I had taken a shower in a crowded tub without a curtain rod that bowed out for additional space. Still, the location and amenities… Read more
Even in the concierge rooms, needed repairs are openly visible: dresser doors that won't stay shut, mars and scratches on furniture, etc. Even the shower curtain and its rod are dated; it has been quite awhile since I had taken a shower in a crowded tub without a curtain rod that bowed out for additional space. Still, the location and amenities of the Sheraton are hard to beat and the staff are pleasant, helpful, and knowledgeable. Read less
Image of the Tripadvisor rating Great location

Mar 5, 2020 Ciara1494 Louisville, Kentucky

The room was nice. The view was amazing. Parking was high but that’s Chicago. Checking in was such a breeze and everyone was so nice and helpful. I wish kore restaurants were in walking distance of the hotel but just doordashed my food for the night.
Image of the Tripadvisor rating Disappointed in cleanliness practices

Mar 3, 2020 P6605ZAdebbief

You’ve probably seen the hidden camera investigative reports that revealed that housekeeping often just rinses and wipes down glassware in hotel rooms. I had kind of forgotten and put that out of my mind. However, it came flooding back when I found a coffee mug in my room with a few drops of coffee stains inside and smeared lip prints on the edge.… Read more
You’ve probably seen the hidden camera investigative reports that revealed that housekeeping often just rinses and wipes down glassware in hotel rooms. I had kind of forgotten and put that out of my mind. However, it came flooding back when I found a coffee mug in my room with a few drops of coffee stains inside and smeared lip prints on the edge. I left it sitting out hoping it would be replaced with a clean one. I came back after my room being cleaned and found the exact same mug on the shelf with the same spots and same smeared lip prints. ICK! In these days of coronavirus, this is unacceptable! Always wash your hotel glassware yourself people! Hotel was otherwise ok. Read less
Image of the Tripadvisor rating Everything you need within minutes!

Feb 18, 2020 Hiari Chicago, Illinois

Great Hotel, Great Location, Very professional and Guest friendly. Was here for all star weekend and despite the crowds and numerous activities going on The Sheraton Grand was on point. everything you need is in the hotel and within walking distance, there is a whole foods, a movie theater and numerous restaurants a block or less away. i really… Read more
Great Hotel, Great Location, Very professional and Guest friendly. Was here for all star weekend and despite the crowds and numerous activities going on The Sheraton Grand was on point. everything you need is in the hotel and within walking distance, there is a whole foods, a movie theater and numerous restaurants a block or less away. i really enjoyed my stay here and with the Magnificent mile and other attractions within walking distance this is the idea location. Jeffery from the front desk was amazing as well at check in Shout Out to Jeffrey. Read less