Sheraton Grand Chicago

Chicago, USA

Virgin rating

The hotel

One of the finest hotels in the Midwest, the Sheraton Grand Chicago is equipped to dazzle! As well as a state-of-the-art fitness centre with indoor pool and sun deck, it features several excellent restaurants overlooking the Chicago River. Enjoy a cocktail in the sleek surrounds of Java Bar before heading to Shula's Steak House, one of the top steakhouses in America, serving fantastic 'Shula Cut' steaks and fresh seafood.

Amenities

  • Bar
  • Swimming Pool
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

On the banks of the Chicago River, close to the 'Magnificent Mile', Navy Pier, Millennium Park and the Loop. Transfer time from O'Hare International Airport: 25 minutes.

Hotel information

1218 rooms and suites on 34 floors. All with air-conditioning, TV with pay-per-views films, WiFi access*, complimentary bottled water, tea/coffee maker, mini-bar*, safe, iron and board, hairdryer and Sheraton Sweet Sleeper™ beds. Guest Rooms are 332–338 sq ft with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Guest Room River View are 332–338 sq ft and have views of the city, river and lake below, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adult and 2 children.

Club Level Rooms are located on high floors with city views, and include access to the Club Lounge which includes complimentary Continental breakafast, midday snacks, hors d'oeuvres, Starbucks® hot drinks, high-speed WiFi and non-alcoholic beverages. These rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Larger Guest Rooms are 351 sq ft and have 2 double beds and rollaway bed*, sleeping maximum 4 adults or 2 adults and 3 children.

1-Bedroom Junior Suites are 520 sq ft and have separate living room, with 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

1-Bedroom Executive Suites are 614 sq ft and have separate living room and dining area and lake views, with 1 king-size bed and rollaway bed*, sleeping maximum 3 adults or 2 adults and 2 children.

Shula's Steak House (open for dinner). Chicago Burger Company (open for lunch and dinner). LB Bistro & Patisserie (open for breakfast and lunch). Chi Bar (open for dinner). Link @ Sheraton Café. Indoor heated swimming pool. Fitness centre. Room service*. Local restaurant dinner delivery service*. Concierge. Valet/dry cleaning service*. Convenience store. Complimentary WiFi in lobby and public areas. Self-parking $59, valet parking $69, plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Please note: rollaway beds are chargeable, and are payable locally.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2806)
  • Very good (1745)
  • Average (780)
  • Poor (338)
  • Terrible (197)
Image of the Tripadvisor rating Horrible service for the amount of money we paid

May 25, 2024 ericah06 Dallas, Texas

When we arrived, the valet told us there was no more parking and we had to park 2 blocks away at another hotel. Then, when we arrived to the room, the outlets on one side of the bedroom didn't work. The wifi didn't work either. The page it redirects you to to input the password would never load, gave an error. There were no sheets or pillows… Read more
When we arrived, the valet told us there was no more parking and we had to park 2 blocks away at another hotel. Then, when we arrived to the room, the outlets on one side of the bedroom didn't work. The wifi didn't work either. The page it redirects you to to input the password would never load, gave an error. There were no sheets or pillows for the pullout bed, so we called the front desk and they brought us 2 thin sheets. We asked for a blanket and they said they were out. No I'm sorry, no let me see what we can do. Nothing. Horrible service for a hotel this expensive. Read less
Image of the Tripadvisor rating Good location, but never again

May 19, 2024 Matilde M

After having to change two times the room, due to the fact that the reception wasn’t able to give us a disable room (despite stated in the booking), the view was fantastic. The safe didn’t work though, the room itself old urgently needing renovation and dark. The staff unfriendly and rude. Maybe good location but never again
Image of the Tripadvisor rating A good location with ok services

May 9, 2024 floraz625 San Francisco, United States

Pros: The location is great, close to the river walk, loops, Cloud Gate and shopping. The front desk team is professional and helpful. The river view is good but not as good as that from the London House. The room is spacious. The food/drink items at its cafe are fairly priced for a hotel. Ppl working on the Link Cafe are… Read more
Pros: The location is great, close to the river walk, loops, Cloud Gate and shopping. The front desk team is professional and helpful. The river view is good but not as good as that from the London House. The room is spacious. The food/drink items at its cafe are fairly priced for a hotel. Ppl working on the Link Cafe are efficient. Cons: The Internet is slightly slow The limitation on how/where to spend the destination fee is odd. It can’t be spent on the departure date, even for your breakfast. If some of the hotel restaurants that accept the credit are close to host private events, you are out of luck to spend your credit on a meaningful meal. The air conditioner is noisy. No rooftop bar Read less
Image of the Tripadvisor rating Lovely spot, big-city price, with just a few odd features.

May 6, 2024 OtterDaughter Upstate New York

Nice and quiet with lovely view. I do not often stay in large cities, so I dont know if the price is competitive for the area: for me, it seemed exorbitant. Central "round" bar and its staffers were terrific. Nice chairs in the guest room, excellent drapes, and it was terrific that the coffeemaker was in a logical location and already plugged… Read more
Nice and quiet with lovely view. I do not often stay in large cities, so I dont know if the price is competitive for the area: for me, it seemed exorbitant. Central "round" bar and its staffers were terrific. Nice chairs in the guest room, excellent drapes, and it was terrific that the coffeemaker was in a logical location and already plugged in. There were a few things I might wish had been different: The public spaces are all finished in wood and all dimly lit: trying to locate the signs for the restrooms and elevators was challenging. My room had multiple electrical outlets, but the ones in the bases of the bedside lamps were somehow "loose:" plugs simply didnt stay plugged in. The shower floor is very slippery, and the shower lacks a "landing place" for a wet washcloth. The cord on my hairdryer was 12' long!! There is an odd room furnishing: it appears to be a mini-fridge, but it is locked. There is a long sign on the front that at first appears detailed, but reads oddly, and neither explains what it is nor how to unlock it. Seems to me that it either IS a fridge, and should not be locked, or it is NOT a fridge, and either should be removed from the room, or should have an explanation of what it is and how to unlock it. Read less
Image of the Tripadvisor rating Most relaxing hotel experience in downtown chicago.

Mar 20, 2024 Mary C

Best experience downtown Chicago so far! So walkable to shopping and the amazing Riverwalk right outside the hotel. Angel at Check-In was so helpful and welcoming. Juan at the Chi Bar so incredibly friendly and offered tips for our morning timing to get ahead of the crowd & enjoy the river dyeing. The room was so spacious and the bed so… Read more
Best experience downtown Chicago so far! So walkable to shopping and the amazing Riverwalk right outside the hotel. Angel at Check-In was so helpful and welcoming. Juan at the Chi Bar so incredibly friendly and offered tips for our morning timing to get ahead of the crowd & enjoy the river dyeing. The room was so spacious and the bed so comfortable. We requested a river view room and it was just so scenic of beautiful Chicago. The breakfast was a delicious variety of Sweet and Savory including all the favorites but especially delicious was the Salmon & Capers & the warm sauced bread pudding. Starbucks ladies so friendly and high energy. I enjoyed my Starbucks in the pool room on the 7th floor and was so excited to see out the window the prettiest view of Lake Michigan combined with the Riverwalk. The pool & dry sauna both clean and relaxing. Dinner at Shula’s was fantastic! A seat with a view of the city lights, service was excellent and the food was outstanding. We had the oysters and cowboy steaks cooked perfectly.. Jennifer & William at checkout were so happy to hear our time was well spent and answered any questions I had about my bill and reminded me to get my souvenir from the gift shop. Thank you Sheraton Grand we will be back! Read less