The Drake Hotel

Chicago, USA

Virgin rating

The hotel

The Drake Hotel is in the finest location in Chicago, situated at the very tip of the Magnificent Mile Neighbourhood, and located right in front of Oak Street Beach overlooking Lake Michigan. It hasn’t lost any of the glitz or traditions which drew in Chicago’s glitterati for its grand opening on New Year’s Eve in 1920, and in the decades which followed. It still hosts High Tea, with its delicate petit fours and fragrant teas now served in the appropriately decadent Palm Court. You can still dine (and drink) at Coq d’Or, the city’s second venue to get that all-important liquor license after Prohibition ended in 1933. A milestone on The Magnificent Mile, with direct access Lake Michigan’s Oak Street Beach, be prepared for drama, history and luxury.

Amenities

  • Bar
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Close to City Centre
  • Restaurant

Where is it

In a central spot at the end of The Magnificent Mile, and with direct access to Oak Street Beach on Lake Michigan, this hotel is a block from John Hancock Center, famous for its 360 CHICAGO and TILT! attractions. It’s also just a few blocks from the Museum of Contemporary Art and two of the city’s most historic landmarks: The Old Water Tower and Chicago Avenue Pumping Station. Transfer time from O'Hare International Airport: 1 hour.

Hotel information

609 rooms and suites. All with individual climate control, flatscreen HDTV with premium movie channels, WiFi access*, fridge*, marble bathroom, safe and luxury terry bathrobes. Deluxe Rooms have 1 king-size bed or 2 oversized twin beds, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Lake View Rooms overlook Lake Michigan with 1 king-size bed or 2 oversized win beds, sleeping maximum 3 adults or 2 adults and 2 children.

Coq d’Or (piano lounge with cocktails and whiskey bar, open for lunch, dinner and late nights). Café on Oak (open for breakfast). Palm Court (open for afternoon tea and cocktails, with entertainment including live harpists and Salsa dancing). Lavazza Espression (hot drinks, sandwiches and snacks). Room service*. Fitness centre (on-site centre, and access to neighbouring full-service fitness centre*). Arcade shopping. Les Clefs d’Or Concierge. Self parking $49 plua tax, per day and valet parking $70 pus tax, per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2701)
  • Very good (1368)
  • Average (609)
  • Poor (346)
  • Terrible (207)
Image of the Tripadvisor rating Wonderful staff, depressing & shabby rooms.

May 20, 2024 LONDNYC London, United Kingdom

The three stars are for all the staff we encountered, who were all lovely, helpful, and kind. The hotel lobby is gorgeous and reminiscent of a different era. The hotel common areas are very clean. The rooms are where it all goes downhill! Our room was clean but shabby and depressing. Peeling, dirty wallpaper, dirty vents on the walls, ageing… Read more
The three stars are for all the staff we encountered, who were all lovely, helpful, and kind. The hotel lobby is gorgeous and reminiscent of a different era. The hotel common areas are very clean. The rooms are where it all goes downhill! Our room was clean but shabby and depressing. Peeling, dirty wallpaper, dirty vents on the walls, ageing carpets, a broken smoke alarm, paper-thin towels, and a shower that took 10 minutes to heat up. Hilton should do a far better job with updating this place. Read less
Image of the Tripadvisor rating I would never recommend this hotel to anyone

May 19, 2024 Roam54554282976

This hotel should should get zero. Number one the room is far smaller than what they put on the website number two the service is atrocious. Number three they have a QR code for room service and if you phone doesn’t work you end up waiting 25 minutes for someone to come up to use your phone to try to get you some food as there is no menu in the… Read more
This hotel should should get zero. Number one the room is far smaller than what they put on the website number two the service is atrocious. Number three they have a QR code for room service and if you phone doesn’t work you end up waiting 25 minutes for someone to come up to use your phone to try to get you some food as there is no menu in the room and there is no way to call room service. This entire fiasco was almost 2 hours in the end. I never got my food. I would never stay here again definitely not worth the money to Talle but I would never recommend this hotel. The rooms are antiquated need to be updated, the bathtub has a sinking side when you step on it to make this compliant I’m surprised it’s still in business. I would never ever recommend this to anyone. Read less
Image of the Tripadvisor rating Nostalgic lobby; average rooms & restaurant

May 17, 2024 Heather B Pittsburgh, Pennsylvania

Beautiful lobby and event space but the rooms are very average and nothing luxurious about them- old furniture, fixtures and squeaky bed (not the good kind of old). Restaurant is average and room service comes in a brown paper bag with plasticware. Good location. I was disappointed.
Image of the Tripadvisor rating Nice hotel, shame about problem with security deposit

May 16, 2024 Joyce C Glasgow, United Kingdom

Hotel is a nod to bygone era. We were in room 330 for 4 nights. Checked in on Thursday, 9th June 2024. Paid our security deposit of 300 US dollars. When we departed on morning of Monday, 13th May reception staff told us full amount of security deposit would be refunded within 48 hours as no incidentals were charged to room. It's now Thursday,… Read more
Hotel is a nod to bygone era. We were in room 330 for 4 nights. Checked in on Thursday, 9th June 2024. Paid our security deposit of 300 US dollars. When we departed on morning of Monday, 13th May reception staff told us full amount of security deposit would be refunded within 48 hours as no incidentals were charged to room. It's now Thursday, 16th May and the refund transaction has not taken place. Could someone from Hilton or Drake please confirm when security deposit will be refunded? We enjoyed our stay, apart from the security deposit not being refunded when we were told it would be. Read less
Image of the Tripadvisor rating Disappointing!!!

May 14, 2024 jvmath Cleveland, Ohio

We booked the Family Room because we have stayed here before and the room was spacious and had two bathrooms. Our room this time did not look like the picture shown on the website. For the price, I expected the usual comforts from a hotel like air conditioning, pillows, fans/ventilation in the bathroom, maybe even the usual pad and pen on the desk… Read more
We booked the Family Room because we have stayed here before and the room was spacious and had two bathrooms. Our room this time did not look like the picture shown on the website. For the price, I expected the usual comforts from a hotel like air conditioning, pillows, fans/ventilation in the bathroom, maybe even the usual pad and pen on the desk and definitely places to plug your electronics to charge and a refrigerator. Well, the air conditioning didn’t work so they had to open the windows in our room. They had three pillows on the bed; why not four? The bathroom didn’t have any ventilation or fan. We received multiple texts asking about room service and how our stay was. I replied and they said they would bring us extra pillows a refrigerator and have someone check in the air conditioning. No one ever came to bring this. Also the televisions were the size of computer monitors and placed in random spots in the room. Very disappointing! Read less