Crowne Plaza Memphis

Memphis, Tennessee

The hotel

The Crowne Plaza Memphis Downtown it’s not just handily located for the Bass Pro Pyramid, Graceland, and the Memphis Zoo, it’s also got a modern flair, with its library-come-lounge featuring eclectic furniture including oversized electric-blue wing chairs, and its guestrooms pairing muted chic tones with flatscreen TVs and complimentary WiFi. When you’re not soaking in the Memphis sun around the smartly accessorised outdoor swimming pool, working out at the 24-hour fitness centre, or tucking into South-inspired dishes at Notes & Provisions, you can head off to experience the city’s legendary blues, rock and roll, and country sounds and sights with ease thanks to the hotel’s free shuttle service into downtown Memphis.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access

Where is it

Downtown Memphis. Transfer time from Memphis International Airport: 20 minutes.

Hotel information

Rooms are on 11 floors. All with 42" flatscreen TV, complimentary WiFi, fridge, and safe. Standard King Rooms have 1 king-size bed, sleeping maximum 2 adults.

2 Double Bed Rooms have 2 double beds, sleeping maximum 4 adults.

Notes & Provisions (South-inspired menu and cocktail bar, open for breakfast, lunch, and dinner, with late-night menu served until midnight). Room service* (6:00am-10:00pm). Corner pantry (snacks, drinks, and sundries). Outdoor swimming pool. 24-hour fitness centre. Library and lounge area. Blues Patio (with cooling mist and fans). Complimentary WiFi. Downtown shuttle service (within 3 mile radius). Valet laundry and dry-cleaning services*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (620)
  • Very good (494)
  • Average (364)
  • Poor (153)
  • Terrible (115)
Image of the Tripadvisor rating Run down and dirty

Sep 30, 2021 travelhound711 Las Vegas, Nevada

Unfortunately after 4 business trips (my company, not me required me to stay here) I would not recommend this property. Hallways dirty with carpet and trash cans not being emptied, used dirty towels left hanging on back of bathroom door, phones that don’t work in the room, alarm clock that can’t be plugged in, dirty wallpaper peeling in room and… Read more
Unfortunately after 4 business trips (my company, not me required me to stay here) I would not recommend this property. Hallways dirty with carpet and trash cans not being emptied, used dirty towels left hanging on back of bathroom door, phones that don’t work in the room, alarm clock that can’t be plugged in, dirty wallpaper peeling in room and bathroom, rust on towel rack, dirty floor in room and behind bed table and desk. See enclosed photos. Credit card hold at front desk for Incidentals took three weeks to be taken off my credit card account Read less
Image of the Tripadvisor rating Walked Away From Rudeness and a Run Down Look

Aug 8, 2021 326sidneyw Orlando, United States

My wife and I recently took a long drivin trip and pre-booked several hotels. This was the only one that required pre-payment. We made better time than expected on the road and arrived a little early, about 45 minutes, for our stay at this one. After checking two men in ahead of us, the clerk informed us we’d have to wait to check in at 3 p.m.,… Read more
My wife and I recently took a long drivin trip and pre-booked several hotels. This was the only one that required pre-payment. We made better time than expected on the road and arrived a little early, about 45 minutes, for our stay at this one. After checking two men in ahead of us, the clerk informed us we’d have to wait to check in at 3 p.m., check-in time. She didn’t ask if we had a reservation and was dismissive. She offered no friendly suggestions, apologies or anything. Just a flat check-in is at 3 p.m. As we stepped aside to contemplate how we were going to pass an hour downtown with nowhere to park or sit, a van with people in airline uniforms arrived, and the clerk welcomed them with open arms. It appeared the hotel cared more about what must have been contracted guests than average travelers, though I’m not sure why the first men we saw were treated better than we were. They were casually dressed. Maybe they also were part of some preferred program. The treatment, the general appearance of the place including the jagged front drive and the fact that staff weren’t wearing masks as COVID newly surged, made us decide to walk away and eat the pre-paid cost. We went right across the street to the Sheraton where we were greeted for starters by friendly parking attendants in masks. We were immediately provided a room even though we had no reservations there and were welcomed pleasantly by each and every staffer, all masked. My advice is to avoid the Crowne Plaza if you’re an average guest. Leave them to their preferred customers. Customer service even in difficult COVID times is lacking or directed at the hotel’s standing guests. The owners need to refurbish and improve all around and provide staff. Few pointers on courtesy if they have to ask guests to wait. Hospitality Industry 101. Read less
Image of the Tripadvisor rating Unsanitized no service

Jul 19, 2021 28tunyas

We visit there from 7:12 to 7:16 one of the worst hotels that I have visited it started off we met a young fellow at the front desk at 8:00 a.m. he was beautiful pleasant sad to say he couldn't work every shift ever since then everything went downhill from our first night over the alarm went off overnight it was a false alarm everyone had to clear… Read more
We visit there from 7:12 to 7:16 one of the worst hotels that I have visited it started off we met a young fellow at the front desk at 8:00 a.m. he was beautiful pleasant sad to say he couldn't work every shift ever since then everything went downhill from our first night over the alarm went off overnight it was a false alarm everyone had to clear out and go outside we couldn't get a hotel room clean they wouldn't deliver us towels we had to chase them down to get towns they didn't even change that bed sheets not only that when I will go into the room to get ice the cleaning service had left glass in the pound in the middle no sign warning us to watch out the hotel service was terrible I do not recommend for anyone to stay there they will not clean your rooms they will not deliver you towels that we couldn't even get in toilet paper from them I wouldn't even rate this hotel one star Read less
Image of the Tripadvisor rating Delightful

Jul 2, 2021 mnrbood Los Angeles, California

This was my first time to the lovely Memphis Tennessee. I must say I wasn't disappointed the check- in was fast & easy the staff was very kind. Everything you need Crown plaza offers. A pool, bar & restaurant, and shuttle service to and from Beale street. I will definitely be returning and would recommend.
Image of the Tripadvisor rating Hotel location is great to walk around

Jul 2, 2021 Scott L Tokyo, Japan

Location is great. Hotel is older but still ok. Breakfast costs $10 per person. On check out morning, housing knocked on our door at 8:00 and again at 9:30 asking if we were checking out. The person knocking was holding a list of rooms which probably had checkouts already on it.