Crowne Plaza Memphis

Memphis, Tennessee

The hotel

The Crowne Plaza Memphis Downtown it’s not just handily located for the Bass Pro Pyramid, Graceland, and the Memphis Zoo, it’s also got a modern flair, with its library-come-lounge featuring eclectic furniture including oversized electric-blue wing chairs, and its guestrooms pairing muted chic tones with flatscreen TVs and complimentary WiFi. When you’re not soaking in the Memphis sun around the smartly accessorised outdoor swimming pool, working out at the 24-hour fitness centre, or tucking into South-inspired dishes at Notes & Provisions, you can head off to experience the city’s legendary blues, rock and roll, and country sounds and sights with ease thanks to the hotel’s free shuttle service into downtown Memphis.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access

Where is it

Downtown Memphis. Transfer time from Memphis International Airport: 20 minutes.

Hotel information

Rooms are on 11 floors. All with 42" flatscreen TV, complimentary WiFi, fridge, and safe. Standard King Rooms have 1 king-size bed, sleeping maximum 2 adults.

2 Double Bed Rooms have 2 double beds, sleeping maximum 4 adults.

Notes & Provisions (South-inspired menu and cocktail bar, open for breakfast, lunch, and dinner, with late-night menu served until midnight). Room service* (6:00am-10:00pm). Corner pantry (snacks, drinks, and sundries). Outdoor swimming pool. 24-hour fitness centre. Library and lounge area. Blues Patio (with cooling mist and fans). Complimentary WiFi. Downtown shuttle service (within 3 mile radius). Valet laundry and dry-cleaning services*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (617)
  • Very good (494)
  • Average (362)
  • Poor (153)
  • Terrible (110)
Image of the Tripadvisor rating Best service in town.marqute barter.

Jan 2, 2021 B5430CCjohnd Phoenix, Arizona

I stay on business here once a week. Customer sercice is great.bartender is really professional.very clean.margute surely knows her drinks and recommends the best....she really knows the exact drink for the mood you are in..also she is very polite.
Image of the Tripadvisor rating So Bad — we couldn’t stay there

Oct 22, 2020 momw2015 Detroit, Michigan

Arrive at 9:30 pm after driving 12 hours. Was given a room on the 10th floor. Went up to our room, thought we heard noise in the room but tried our key anyways and it open only to find guests in the room. We dragged our luggage back down to the front desk and explained what had happened . Front desk staff only explained that housekeeping… Read more
Arrive at 9:30 pm after driving 12 hours. Was given a room on the 10th floor. Went up to our room, thought we heard noise in the room but tried our key anyways and it open only to find guests in the room. We dragged our luggage back down to the front desk and explained what had happened . Front desk staff only explained that housekeeping showed that the room should be empty. She then checked us into a different room on the 10th floor and gave us new keys. So we went back to the elevator and up to the 10th floor. Same thing we heard noises outside this new room, this time we knocked and found there were guests in this room too. They had us try our key which open their room which obvious they were not happy about either . At this point we just went back to the front desk and ask them to cancel our reservations. We said if we had stayed there we would have been afraid that someone would have a key and try to walk in on us in the middle of night as we unknowingly did to others. Also during this time of the COVID pandemic I have no assurance that they are keeping track of what rooms they have or haven’t cleaned if they can’t even tell which rooms still have guests in them. Hallways also smelled liked smoke and was disgusting dirty. Ended up finding a different very nice hotel in the same area that about $20 less a night and also didn’t charge for parking . If we had stayed at the Crowne Plaza , there was a $22 parking fee to park in an area with both gates open so definitely wasn’t a fee for secure parking . Read less
Image of the Tripadvisor rating Disappointed in Crown Plaza

Oct 13, 2020 annettex2020

We stayed for one night only and were disappointed in the quality of the room. The bathroom was small. The room was in Rough shape. The cabinet door would not shut where the refrigerator was stored. The lamp shade was damaged. For the money it was not worth it.
Image of the Tripadvisor rating NOT Covid-19 or even NON-Covid 19 Hygiene and sanitary standards whatsoever.

Oct 1, 2020 itrynottocomplain

We arrived late at night after 12h drive so we were exhausted and didn’t pay attention to the room, only noticed the bed dirty headboard But was too tired to request a new room. The next am when we stood on the floor, we felt crumbs, saw new clothing plastic tags, and olive’s pits on the floor which indicated the room had clearly not been… Read more
We arrived late at night after 12h drive so we were exhausted and didn’t pay attention to the room, only noticed the bed dirty headboard But was too tired to request a new room. The next am when we stood on the floor, we felt crumbs, saw new clothing plastic tags, and olive’s pits on the floor which indicated the room had clearly not been vacuumed; we had not eaten or used anything other than jump into bed right away; hanging behind the bathroom door was a dirty damp towel stained with body fluids, a small blood stain in one of the two tiny pillows given to us for a king size bed that had only sheets despite the temps being in the 60f*s, the coffee maker was stained but new towels, toiletries, and the usual folded toilet paper seemed to indicate the room was “prepared” for new guests. This is ALL during the pandemic Covid-19 where the standards in cleaness and sanitation should be upmost, this room wasn’t even wiped in the headboard in the bed, absolutely disgusting, dangerous and irresponsible... I payed ~ $100 USD for a night, so I wasn’t expecting 5 star hotel standards of course, but this was basic sanitary and hygiene expectations. Read less
Image of the Tripadvisor rating Vacation

Sep 9, 2020 nelsonw20 Miami Springs, Florida, United States

To start, this hotel falsely advertise that they had breakfast included . Once I arrived I stayed in room 923. The entire time the staff never once Colleen the hallway pieces of trash accumulated during the stay. The room had a problem with the lock, I had to have it reprogrammed every day. The phone, when I tried to call down, didn’t work… Read more
To start, this hotel falsely advertise that they had breakfast included . Once I arrived I stayed in room 923. The entire time the staff never once Colleen the hallway pieces of trash accumulated during the stay. The room had a problem with the lock, I had to have it reprogrammed every day. The phone, when I tried to call down, didn’t work either. As you can see in the bathroom there was black mold on the ceiling. I stayed the entire Labor Day weekend in this really gross place.I would’ve checked out but I have nonrefundable stay there I wouldn’t mind paying rack rate for any other place but there was no way I was going to pay that and double.j. I do not recommend it to anyone if you can, stay at the Hyatt rather than this dump. Read less