Sheraton Memphis Downtown

The staff at this hotel was awesome! Friendly, helpful, cheerful. What wasn't so awesome was the hotel itself. It was very clean, other than the stairwells, but showing signs of wear and tear. I like to take the stairs, but these were dirty and the stairwell in the north tower had rolled up carpet and other debris at the bottom of the stairs. The room itself was clean and good size, and the bed very comfortable, but there was a problem with the heat. I set the temperature to 70 and it never got above 64. Kudos to the staff, from the valet parking, front desk, and cleaning crew on the 3rd floor who always had smiles on their faces and were very helpful. I do hope, however, that it is updated.....soon! Read less

I am looking for anyone who got insect bites from the Sheraton Downtown Memphis. I received multiple Insect bites over my body from the Sheraton Downtown Memphis in room 742 North and after checkout I asked for management but got the security guard. He asked me to fill out the incident report and he took pictures of most the Fresh bites on my body, and two days later I got a call from the Sheraton telling me a professional exterminator look at the room and said there are no bugs in that room. WELL I REALLY DIDN'T EXPECT FOR THE SHERATON TO ADMIT THEIR HOTEL IS INFESTED. I stayed there the weekend of Fri Oct 25th to Sun Oct 27th, I got the call on Tues,29th or Wed 30th, on Friday Nov 1st a lady Kim Green found me on Facebook, she stayed at the Sheraton Downtown Memphis the same weekend I did , she was also bitten and was told there are no bugs in room she stayed in. I saw a review on TriAdvisor the other day, from someone who stayed at the Sheraton Downtown Memphis and was bitten, the post was dated Oct 24th 2019, prior to my visit at that roach motel. Sheraton Downtown Memphis will not own up to their infested motel so if you do not want to be a meal for insects DO NOT STAY AT THIS HOME FOR BUGS I travel often and never experienced this before and the Sheraton treating me Luke I'm dump and ignorant and I don't know where I got methods bites, I took a nap with my underwear on and it was the start to my nightmare with this infested hotel and low life management but God don't like ugly and I AM RELENTLESS, I will forever blast the Sheraton Downtown Memphis, if I had in Pearls, I would have clutch them when I read they are a 4 Star hotel, I would give them a negative 4 if it was an option. This has been nothing less than a headache, very time consuming and costly, I trashed all my luggage and , bagged all my belongs for a week and when I opened a few if them I found bugs and I also had bugs in my hairdo, I had done for my trip. Read less

I stayed at the Sheraton Memphis Downtown and during my stay I recieved many insect bites, I am no bug expert but I know I got them form there. I took a nap with just my underwear and my right leg was lunch for the Sheraton's bug. they will not own up to the fact that, that big hotel have infested rooms and this have caused me major headaches, time and money. They wanna sweep me under their mattress like they do their insects Read less

We’d had a lovely 3 nights at the Hampton Inn just off Beale St and transferred here as part of our American Queen package for the Mississippi week’s cruise. The hotel is cavernous and is just in satisfactory condition throughout. Rooms are spacious but tired. Reception staff do their job but without the personal touch and faked to give any information at all eg. breakfast, where the lifts are etc. Breakfast was served in a large Ballroom and was adequate as we arrived early. Later arrivals had to sort out seating and place settings from the used ones left which were not cleared frequently or with speed. Asked for a later check out as we can’t board the ship until 4 pm and my travel partner was struggling with a migraine and could only be given an extra hour. As a newly accredited Gold Elite member, I have been very disappointed by the poor standards here and the lack of enthusiasm or warmth from staff. I’m wondering if the hotel is about to close as there doesn’t seem to be any soul here despite it being in Memphis. Read less