Sheraton Memphis Downtown

Memphis, Tennessee

The hotel

Enjoy Sheraton-style service and accommodation at this fabulous downtown hotel. Close to all the attractions, there’s a lot to enjoy on-site too, including an indoor swimming pool with floor-to-ceiling windows and sundeck. Rooms are spacious and well equipped, some with great views of the Mississippi River, plus family-sized suites with a convenient kitchenette. Upgrade to Club status and you’ll enjoy access to the Club Lounge, serving a complimentary hot breakfast, afternoon hors d’oeuvres and evening appetisers. Sample southern-style dishes at the Crossroads Tavern & Grille, which is open all day, or grab breakfast and a coffee to go from the pop-up coffee shop if you’re keen to start exploring.

Amenities

  • Bar
  • Swimming Pool
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Downtown Memphis. Transfer time from Memphis International Airport: 15 minutes.

Hotel information

600 rooms and suites. All with air-conditioning, 32" flatscreen TV, telephone, WiFi access*, hairdryer, iron and board. Standard Rooms with 1 king-size bed or 2 double beds, sleeping max 2 adults and 2 children.

Deluxe King with sleeper sofa, sleeping max 2 adults and 2 children. Mississippi River View Rooms with king-size bed or 2 double beds, sleeping max 2 adults and 2 children. Club Floor Rooms include access to the Club Lounge including complimentary snacks and evening appetisers plus 1 king-size bed or 2 double beds, sleeping max 2 adults and 2 children.

Crossroads Tavern and Grille (open for breakfast, lunch and dinner). Grab ‘n Go meals available. Indoor heated swimming pool. Fitness centre. Complimentary WiFi. Gift shop. Laundry/dry cleaning service*. Limited room service*. Valet-parking US$22 plus tax per night (payable locally, subject to change).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (527)
  • Very good (492)
  • Average (313)
  • Poor (136)
  • Terrible (132)
Image of the Tripadvisor rating Wonderful view!

May 20, 2019 Picklesnewmarket

Our top floor room had a spectacular view of the Mississippi River, and downtown. Decor in the room was adequate. The food in the lounge was standard, the view nice. There was a trolley stop nearby, taking us down to Beale Street to experience the Memphis music. While in Memphis, you MUST go to the Civil Rights Museum!!
Image of the Tripadvisor rating Sheraton Hotel is awesome!

May 19, 2019 mt21317 Ponte Vedra Beach, Florida

Great hotel! I recommend this hotel here in Memphis as THE #1 place to stay! Great location, easy walk to downtown or a trolley ride right outside the door. The staff here are amazing... I’ve had the pleasure of staying here off/on for the past 7 weeks and everyone has gone above and beyond making each stay comfortable and enjoyable. Special… Read more
Great hotel! I recommend this hotel here in Memphis as THE #1 place to stay! Great location, easy walk to downtown or a trolley ride right outside the door. The staff here are amazing... I’ve had the pleasure of staying here off/on for the past 7 weeks and everyone has gone above and beyond making each stay comfortable and enjoyable. Special thanks to Vonne Gaddy who helped me with my reservations. Rooms are great! The front desk ladies Dynesha, Anderonke, Phyllis and Shelby ALL were so helpful and made this road warrior feel welcomed and “at home”. I travel so much for work, and having a home-away-from-home like the Sheraton Hotel makes such a difference. Special thank you to Marcus and Victoria in the bar and restaurant too!! Breakfast was always excellent, and the service too! The executive lounge in the evening is a great place to unwind after a long work day. Starbucks coffee served in the hotel bar and upstairs executive lounge. ****Wonderful place to stay while in Memphis. Read less
Image of the Tripadvisor rating Needs Lots of Improvement

May 17, 2019 rhondas844 London, United Kingdom

Check-in was smooth, and first impression was good, but as soon as we got into the elevator the cracks began to show. The wooden interior of the elevator very shabby, the key card panel to access to residential floors not working. Our room on 19th executive floor, bathroom okay, rest of accommodation looked very dreary, 70s brown, and dull net… Read more
Check-in was smooth, and first impression was good, but as soon as we got into the elevator the cracks began to show. The wooden interior of the elevator very shabby, the key card panel to access to residential floors not working. Our room on 19th executive floor, bathroom okay, rest of accommodation looked very dreary, 70s brown, and dull net curtains. The bath robes were dirty and had to be replaced. Pay to view movies $20.00 !! Very limited free TV, no HBO or golf channel. Room service $7.50 delivery charge + 18% service charge + tax! After being informed of these charges we decided to eat at local restaurant. Executive lounge breakfast - same offering every day, usual selection, during our stay the coffee machine didn’t work. Evening offer very poor, fried meat pies or fried vegetable rolls, cheese, crudités and dips. Very limited choice of wine and beer available for purchase. Most evenings the snacks ran out before 7pm. We didn’t eat in the hotel restaurant so cannot comment on the food served, however we did notice many dirty tables on our way out of hotel at 7.00 pm and they were still dirty on our way back in, at 9.30 pm ! This hotel is Category 4 Bonvoy/Marriott I don’t know why. Read less
Image of the Tripadvisor rating Terrible hotel

May 15, 2019 quattro411 Bristol, United Kingdom

The worst hotel we have ever stayed , very poor service , worn out halls and rooms took 2 days to get coffee machine changed , got ripped off in restaurant, no change given out of 100 dollars for 2 burgers , no staff at the bar to get a drink so we gave up cut my foot in the bathroom , just shocking for crown plaza
Image of the Tripadvisor rating Dated hotel and disinterested staff

May 13, 2019 AnthonyD199 Robbinsville, New Jersey

Sad to say the reception we received was totally indifferent, bordering rude. After finally getting into our room found it to be not the cleanest, the air-conditioning was ineffectual much like the staff. Linen changes where ignored and general housekeeping was slap dash, and had to phone down for additional services e.g. when towels where not… Read more
Sad to say the reception we received was totally indifferent, bordering rude. After finally getting into our room found it to be not the cleanest, the air-conditioning was ineffectual much like the staff. Linen changes where ignored and general housekeeping was slap dash, and had to phone down for additional services e.g. when towels where not adequately replaced. There was two exceptions on our last night (Sunday) the night receptionist and restaurant manager where extremely approachable and helpful with a particular query.. Checkout was consistent with check in. Note Nothing much in the immediate area so a good 15 minute walk up Main Street to get to down town proper but the one dollar tram rides work also :) Read less