Sheraton Memphis Downtown

Memphis, Tennessee

The hotel

Enjoy Sheraton-style service and accommodation at this fabulous downtown hotel. Close to all the attractions, there’s a lot to enjoy on-site too, including an indoor swimming pool with floor-to-ceiling windows and sundeck. Rooms are spacious and well equipped, some with great views of the Mississippi River, plus family-sized suites with a convenient kitchenette. Upgrade to Club status and you’ll enjoy access to the Club Lounge, serving a complimentary hot breakfast, afternoon hors d’oeuvres and evening appetisers. Sample southern-style dishes at the Crossroads Tavern & Grille, which is open all day, or grab breakfast and a coffee to go from the pop-up coffee shop if you’re keen to start exploring.

Amenities

  • Bar
  • Swimming Pool
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Downtown Memphis. Transfer time from Memphis International Airport: 15 minutes.

Hotel information

600 rooms and suites. All with air-conditioning, 32" flatscreen TV, telephone, WiFi access*, hairdryer, iron and board. Standard Rooms with 1 king-size bed or 2 double beds, sleeping max 2 adults and 2 children.

Deluxe King with sleeper sofa, sleeping max 2 adults and 2 children. Mississippi River View Rooms with king-size bed or 2 double beds, sleeping max 2 adults and 2 children. Club Floor Rooms include access to the Club Lounge including complimentary snacks and evening appetisers plus 1 king-size bed or 2 double beds, sleeping max 2 adults and 2 children.

Crossroads Tavern and Grille (open for breakfast, lunch and dinner). Grab ‘n Go meals available. Indoor heated swimming pool. Fitness centre. Complimentary WiFi. Gift shop. Laundry/dry cleaning service*. Limited room service*. Valet-parking US$22 plus tax per night (payable locally, subject to change).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (531)
  • Very good (498)
  • Average (318)
  • Poor (139)
  • Terrible (135)
Image of the Tripadvisor rating Average

Jul 14, 2019 f00tballwid0w Sunshine Coast, Australia

Friendly staff. Tasty but overpriced food. Our room overlooked a construction site and we were woken really early so we requested a change. The staff were very accommodating and gave us a room on the opposite side of the hotel a floor higher up. This room wasn’t as nice as the first - it had wheelchair facilities and looked as if it hadn’t been… Read more
Friendly staff. Tasty but overpriced food. Our room overlooked a construction site and we were woken really early so we requested a change. The staff were very accommodating and gave us a room on the opposite side of the hotel a floor higher up. This room wasn’t as nice as the first - it had wheelchair facilities and looked as if it hadn’t been used in years. The coffee was out of date, paper cups provided, only 1 bottle of complimentary water - anything beyond that cost $3. The shower pressure was pathetic and it dropped constantly. Luckily with the door closed, it could barely be heard. There was no extractor in the bathroom which meant it got pretty steamy. Air conditioning effective but noisy. Room attendant went the extra mile to provide finishing touches. The hotel needed a little TLC. Read less
Image of the Tripadvisor rating Good locaton but feels pretty rundown hotel

Jul 3, 2019 Jodian Bognor Regis, United Kingdom

The only plus is a reasonable location to access the centre of town on foot (about 15 minute) or by tram. There is a lot of construction in the area and this adds to the general rundown feel of the accommodation. The room although quite large was in need of a serious clean and the carpet looked dirty and indeed seemed no different on each of… Read more
The only plus is a reasonable location to access the centre of town on foot (about 15 minute) or by tram. There is a lot of construction in the area and this adds to the general rundown feel of the accommodation. The room although quite large was in need of a serious clean and the carpet looked dirty and indeed seemed no different on each of the two days we stayed, there was also a sticky patch by one of the beds. Breakfast is in an area at front of hotel near reception. The waiting staff seemed pretty disinterested - no rapport or apparent skill. The food offerings were uninspiring and I was totally put off by a fly sitting on the fresh fruit on open display, so made do with cereal and a pot of yogurt.. Read less
Image of the Tripadvisor rating Okay stay

Jul 1, 2019 Pam2011_11 Phoenix, Arizona

We stayed at this hotel for two nights prior to a Mississippi River cruise. Checkin went smoothly as we were the only guests in line. The room was large, clean with two beds that were quite comfortable. There was a average bathroom with an adequate number of towels. In the lobby there is a bar and a restaurant. There was a full breakfast… Read more
We stayed at this hotel for two nights prior to a Mississippi River cruise. Checkin went smoothly as we were the only guests in line. The room was large, clean with two beds that were quite comfortable. There was a average bathroom with an adequate number of towels. In the lobby there is a bar and a restaurant. There was a full breakfast buffet that was included with our room. While there were numerous selections for breakfast, most were cold before you arrived at your table. This is because the lobby and restaurant and other common areas of this hotel are kept at extremely cold temperatures. The trolley station is across the street from the hotel. Otherwise it is a rather long walk (or short taxi ride) to Beale Street or the Peobody Hotel. Read less
Image of the Tripadvisor rating Nice Property that Needs a Little Attention to Detail

Jul 1, 2019 Burgerwas42 Harriman, Tennessee

First and foremost, the staff was excellent at this hotel. Every encounter was positive and it is ideally situated next door to the convention center. Bathroom lighting and shower were excellent, as were the many power and charging outlets throughout the room. The only negative was housekeeping could do a better job in restocking the room with… Read more
First and foremost, the staff was excellent at this hotel. Every encounter was positive and it is ideally situated next door to the convention center. Bathroom lighting and shower were excellent, as were the many power and charging outlets throughout the room. The only negative was housekeeping could do a better job in restocking the room with regard to items such as the coffee supplies and clean in room dishes little better during your stay. Read less
Image of the Tripadvisor rating Overall ok but not a great city

Jun 30, 2019 clairee565

We had a few nights in what we found the actual city to be disappointing. The hotel was busy and needs an upgrade. Overall a good location and experience. Beds are double which want great. The hotel valet was full on but efficient!