Sheraton Memphis Downtown

Memphis, Tennessee

The hotel

Enjoy Sheraton-style service and accommodation at this fabulous downtown hotel. Close to all the attractions, there’s a lot to enjoy on-site too, including an indoor swimming pool with floor-to-ceiling windows and sundeck. Rooms are spacious, some with great views of the Mississippi River, plus family-sized suites with a convenient kitchenette. Upgrade to Club status and you’ll enjoy access to the Club Lounge, serving a complimentary hot breakfast, afternoon hors d’oeuvres and evening appetisers. Sample southern-style dishes at the Crossroads Tavern & Grille, which is open all day, or grab breakfast and a coffee to go from the pop-up coffee shop if you’re keen to start exploring.

Amenities

  • Bar
  • Swimming Pool
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Downtown Memphis. Transfer time from Memphis International Airport: 15 minutes.

Hotel information

600 rooms and suites. All with air-conditioning, 32" flatscreen TV, complimentary WiFi, hairdryer, iron and board. Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Deluxe King with sleeper sofa, sleeping maximum 2 adults and 2 children.

Mississippi River View Rooms with king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Club Floor Rooms include access to the Club Lounge including complimentary snacks and evening appetisers with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Crossroads Tavern and Grille (open for breakfast, lunch and dinner). Grab ‘n Go meals available. Indoor heated swimming pool. Fitness centre. Complimentary WiFi. Gift shop. Laundry/dry-cleaning service*. Limited room service*. Valet-parking $22 plus tax per night (payable locally, subject to change).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (562)
  • Very good (521)
  • Average (335)
  • Poor (156)
  • Terrible (161)
Image of the Tripadvisor rating Paid a lot for little service

Oct 3, 2021 laurawA3763LN

Where do I begin. I never leave online reviews, but this place was so awful I felt I had to. We came to Memphis to check out one of the local universities and decided to make a weekend of it. First, this hotel is out of date and DIRTY. I thought it was weird the paper coffee cups were not wrapped in plastic. When I looked it appears that they must… Read more
Where do I begin. I never leave online reviews, but this place was so awful I felt I had to. We came to Memphis to check out one of the local universities and decided to make a weekend of it. First, this hotel is out of date and DIRTY. I thought it was weird the paper coffee cups were not wrapped in plastic. When I looked it appears that they must wash them out and reuse them(see attached picture). The service was horrible. Asked for more towels, never got them, finally after waiting forever we just went and stood in line and for them from the front desk. There were weird yellow stains on the towels and bedding. There was a stain and area of the ceiling where There was obviously water damage. The mattress in my room had a visible DIP and it was terribly uncomfortable. There were gross hairs in the bathroom sink and urine under the toilet seat. The room smelled like 30 year old cigarette smoke and regret. The valet that you pay 30 bucks a night for (no self parking) left my car unlocked, a window down and it was raining. Luckily I had a notice from my app letting me know, but we still had to go down and tell them to roll the window up because no one would answer the phone (I locked the car remotely) at 11pm. This place is in need of a major overhaul. The dudes from Supernatural stayed in nicer places. I get it, they are probably understaffed (the staff WAS friendly, just unhelpful) like everyone else, but it’s not an excuse for cutting corners, especially on cleaning and sanitation. From a value perspective we could have stayed better places for less money. The ONLY a good thing I can say is that it’s in walking distance of some great locations and sites and we had a nice view. See attached picture of the dirty “new” paper coffee cup. Gross. Read less
Image of the Tripadvisor rating Anywhere But Here!

Sep 12, 2021 CalifBeachBum San Clemente, California

We were part of a Riverboat Cruise group. They listed this hotel as one of two they would transfer us to after the river cruise. Oops, we chose the wrong one... They made us wait in the lobby for 5+ hours after the Riverboat Cruise Line transferred us to the hotel. After they finally let us check-in, they did not have the Executive Level suite… Read more
We were part of a Riverboat Cruise group. They listed this hotel as one of two they would transfer us to after the river cruise. Oops, we chose the wrong one... They made us wait in the lobby for 5+ hours after the Riverboat Cruise Line transferred us to the hotel. After they finally let us check-in, they did not have the Executive Level suite we had reserved (and paid extra for). Instead of being on the 'Executive' level we were on the fifth floor with a vire of the side of the hotel. The room was shabby with the TV barley hanging from a bare wall and the towels just piled up on the corner of the bathroom counter. The ice machine didn't work on our floor or the floor above or below. The room of the one that did work was filthy with mold growing on the ceiling tiles. Oh, yeah... the front guest staff were not very personable. Read less
Image of the Tripadvisor rating Excellent service

Aug 16, 2021 H9180SVcarmelas

My family truly enjoyed the visit. Checkin was quick and accommodating so was the valet service. The room was nice and spacious with a view of the pyramid and Memphis bridge. Breakfast was great with plenty of buffet style options but the servers made it an optimal experience. They definitely made you feel right at home. We will definitely be back!
Image of the Tripadvisor rating Anniversary Weekend

Aug 13, 2021 Kwright44

My wife and I stayed here for our anniversary weekend. Let me tell you, the staff is very helpful. They catered to our every need. We booked a room on the club level and the view of the river, bridge and pyramid is amazing. The breakfast buffet is better that Shoneys was. Would gladly stay here again. Highly recommended K. Wright
Image of the Tripadvisor rating Go have breakfast

Aug 13, 2021 185kristar Joplin, Missouri

The Sheridan is a really nice hotel in downtown Memphis. However what makes them so special is their staff. If you want to know where all the best places to go or where to eat; go have breakfast and ask for ERIIKA!!! She made our stay special. Each am we would wake up and head downstairs to see ERIKA. Felt like having another family member… Read more
The Sheridan is a really nice hotel in downtown Memphis. However what makes them so special is their staff. If you want to know where all the best places to go or where to eat; go have breakfast and ask for ERIIKA!!! She made our stay special. Each am we would wake up and head downstairs to see ERIKA. Felt like having another family member join us for breakfast. I dont know if I will get back to Memphis anytime soon. But will always ask for ERIKA. And remember how special she made us feel!!! Sending love to her always. Read less