Sheraton Memphis Downtown

Memphis, Tennessee

Virgin rating

Standard Double Room
Indoor swimming pool
Crossroads Tavern & Grille
Lobby seating area
Hotel entrance
Standard Double Room
Indoor swimming pool
Crossroads Tavern & Grille
Lobby seating area
Hotel entrance

The hotel

Enjoy Sheraton-style service and accommodation at this fabulous downtown hotel. Close to all the attractions, there’s a lot to enjoy on-site too, including an indoor swimming pool with floor-to-ceiling windows and sundeck. Rooms are spacious, some with great views of the Mississippi River, plus family-sized suites with a convenient kitchenette. Upgrade to Club status and you’ll enjoy access to the Club Lounge, serving a complimentary hot breakfast, afternoon hors d’oeuvres and evening appetisers. Sample southern-style dishes at the Crossroads Tavern & Grille, which is open all day, or grab breakfast and a coffee to go from the pop-up coffee shop if you’re keen to start exploring.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Swimming Pool
  • Valet parking
  • Close to City Centre

Where is it

Downtown Memphis. Transfer time from Memphis International Airport: 15 minutes.

Hotel information

600 rooms and suites. All with air-conditioning, 32" flatscreen TV, complimentary WiFi, hairdryer, iron and board. Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Deluxe King with sleeper sofa, sleeping maximum 2 adults and 2 children.

Mississippi River View Rooms with king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Club Floor Rooms include access to the Club Lounge including complimentary snacks and evening appetisers with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Crossroads Tavern and Grille (open for breakfast, lunch and dinner). Grab ‘n Go meals available. Fitness centre. Complimentary WiFi. Gift shop. Laundry/dry-cleaning service*. Limited room service*. Valet-parking $22 plus tax per night (payable locally, subject to change).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (635)
  • Very good (569)
  • Average (373)
  • Poor (206)
  • Terrible (205)
Image of the Tripadvisor rating Hotel is disgusting

Nov 30, 2023 P8904DMcharlies Naperville, Illinois

Stayed at this location for business in the area. Room was not clean crack bag under the bed! Wallpaper falling off the walls. Mold on ceiling. Went for breakfast biscuit was rock, eggs cold. Asked to switch rooms. Front desk management told me no. Wish I could load pictures on here.
Image of the Tripadvisor rating It's okay.

Nov 29, 2023 Oranges2 San Diego, California

Dirty bedding, fridge had frost in it but also wasn't cold, great location, valet system was a good idea but kind of annoying/inconvenient, bathroom was outdated and the bathroom door took up most of the bathroom space (overall construction of the door made it difficult to maneuver around.
Image of the Tripadvisor rating Incompetence starts at the Top

Nov 27, 2023 GPaCalgary Calgary, Canada

One conversation with the Loud Mouthed, In-Your Face Front Desk Manager on Duty told me everything about why the staff here are so incompetent. She epitomized how proper leadership should not be conducted. Sorry to say, but this group of people need to get into the service business. We stayed here for two nights before heading to the Holiday Inn… Read more
One conversation with the Loud Mouthed, In-Your Face Front Desk Manager on Duty told me everything about why the staff here are so incompetent. She epitomized how proper leadership should not be conducted. Sorry to say, but this group of people need to get into the service business. We stayed here for two nights before heading to the Holiday Inn Express on Elvis Presley Boulevard where we received excellent service. Quite the opposite of what we experienced at the Downtown Sheraton. Read less
Image of the Tripadvisor rating Mostly great

Nov 23, 2023 texlebeauf Saint Louis, Missouri

Very nice property but not a great neighborhood, right down the street from the courthouse, lots of bail bondsmen, police activity etc. Generally great staff except for a couple of odd front desk exchanges--one clerk was annoyed that I asked for change, another that I asked where my Doordash order was (there's a table where they leave all the… Read more
Very nice property but not a great neighborhood, right down the street from the courthouse, lots of bail bondsmen, police activity etc. Generally great staff except for a couple of odd front desk exchanges--one clerk was annoyed that I asked for change, another that I asked where my Doordash order was (there's a table where they leave all the deliveries.) Other than that the staff was GREAT. Read less
Image of the Tripadvisor rating Not the best

Nov 19, 2023 Antinater Hazel Green, Alabama

Uncomfortable room in disrepair. Light switch cover kept falling off in bathroom. Accessible room with difficult to operated shower. Dirty grout in shower. Food was okay. Food and drinks were overpriced. Not walkable due to nearby homeless problem. Outdated decor. The lobby was nice but the elevators and hallways looked shabby.