Sheraton Memphis Downtown

Memphis, Tennessee

The hotel

Enjoy Sheraton-style service and accommodation at this fabulous downtown hotel. Close to all the attractions, there’s a lot to enjoy on-site too, including an indoor swimming pool with floor-to-ceiling windows and sundeck. Rooms are spacious and well equipped, some with great views of the Mississippi River, plus family-sized suites with a convenient kitchenette. Upgrade to Club status and you’ll enjoy access to the Club Lounge, serving a complimentary hot breakfast, afternoon hors d’oeuvres and evening appetisers. Sample southern-style dishes at the Crossroads Tavern & Grille, which is open all day, or grab breakfast and a coffee to go from the pop-up coffee shop if you’re keen to start exploring.

Amenities

  • Bar
  • Swimming Pool
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Downtown Memphis. Transfer time from Memphis International Airport: 15 minutes.

Hotel information

600 rooms and suites. All with air-conditioning, 32" flatscreen TV, telephone, WiFi access*, hairdryer, iron and board. Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Deluxe King with sleeper sofa, sleeping maximum 2 adults and 2 children.

Mississippi River View Rooms with king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Club Floor Rooms include access to the Club Lounge including complimentary snacks and evening appetisers plus 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Crossroads Tavern and Grille (open for breakfast, lunch and dinner). Grab ‘n Go meals available. Indoor heated swimming pool. Fitness centre. Complimentary WiFi. Gift shop. Laundry/dry cleaning service*. Limited room service*. Valet-parking US$22 plus tax per night (payable locally, subject to change).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (549)
  • Very good (519)
  • Average (333)
  • Poor (149)
  • Terrible (153)
Image of the Tripadvisor rating Almost a five!

Jan 6, 2020 pamgoes Ormond Beach, Florida

Located directly across the street from the Convention Center, the Sheraton is a convenient location for meetings. It is also directly on Main Street which has the Main Street Trolley running from nearby the hotel to Beall Street (approximately 1 mile) . The cost is just $1/ride or $3 for an all-day pass. We were staying prior to boarding the… Read more
Located directly across the street from the Convention Center, the Sheraton is a convenient location for meetings. It is also directly on Main Street which has the Main Street Trolley running from nearby the hotel to Beall Street (approximately 1 mile) . The cost is just $1/ride or $3 for an all-day pass. We were staying prior to boarding the 7-day river boat down the Mississippi, so the hotel was chosen by the river boat company and included in the price. We were very satisfied with the stay in spite of having read a few negative reviews. We arrived early, had bellmen at our taxi upon exiting, were greeted by friendly staff at the front desk, and were told our room was ready. We were on the 5th floor in a king room. The room had all the amenities of a good business hotel: desk, good lighting, mini-fridge, coffee maker, small sofa, included wi-fi. We were fine! The hotel has a full-service restaurant and bar where service was also very good to excellent. We ate one dinner here and were pleased with both the quality and service provided. My one minor sniggle came when I went for coffee early the next morning. I am an early riser and usually have a cup or two of coffee out of the room while I let my husband sleep. The cruise company was providing buffet breakfast on the 2nd floor but was not open at the time. I went to the downstairs restaurant and asked for a cup of coffee. The gentleman at the restaurant said that it was for ‘guests’ and I was ‘with the Queen’ (that is, the riverboat). I was then directed to the bar where for $5.25/cup I was sold the sought-after, expensive (!) coffee. So, the moral of this story is: use the coffee pot in the room! We were grateful that we could stow our carry-on bags at the hotel while we enjoyed walking around Memphis, seeing the sights to be seen. Pet-friendly Read less
Image of the Tripadvisor rating Would not return

Jan 2, 2020 MooreT-195

Greeted by a staff get together at reception, extremely rude. All we got is name please, room that way.... full stop!! At the bar trying to order drinks... another staff get together in the room off the bar which you can be clearly seen standing holding cash hoping to purchase alcohol. Went into restaurant, menus produced, order taking, food… Read more
Greeted by a staff get together at reception, extremely rude. All we got is name please, room that way.... full stop!! At the bar trying to order drinks... another staff get together in the room off the bar which you can be clearly seen standing holding cash hoping to purchase alcohol. Went into restaurant, menus produced, order taking, food out..... food cleared. No sign of offering alcohol/desserts as again another staff get together. Do y'al not have managers to keep an eye on staff goings on. Read less
Image of the Tripadvisor rating Could not have been nicer

Jan 1, 2020 Allan P Houston, Texas

I wish I could tell you the front desk person, but I give him 5 stars. See, there was a marathon and our reservations got screwed up. We had a reservation...but for the next night. And this place was solidly booked. The front desk man was so gracious under extreme conditions..How can I say this diplomatically, he is a very tall black man. If that… Read more
I wish I could tell you the front desk person, but I give him 5 stars. See, there was a marathon and our reservations got screwed up. We had a reservation...but for the next night. And this place was solidly booked. The front desk man was so gracious under extreme conditions..How can I say this diplomatically, he is a very tall black man. If that fixes it for management, please know he was the best. The first lady could not find our reservation, he found it and took care of us..can't give enough praise. Read less
Image of the Tripadvisor rating Below average rooms and service

Dec 30, 2019 The-Honest-1 Nottingham, United Kingdom

This hotel stay was booked by the American Queen Steamboat Company as part of our package. This is another hotel that appears to treat customers of the ASQC as 2nd class citizens in terms of providing the worst rooms and service. The hotel wasn't busy, has hundreds of rooms yet we were probably allocated the worst. We were placed in room number… Read more
This hotel stay was booked by the American Queen Steamboat Company as part of our package. This is another hotel that appears to treat customers of the ASQC as 2nd class citizens in terms of providing the worst rooms and service. The hotel wasn't busy, has hundreds of rooms yet we were probably allocated the worst. We were placed in room number 531. A room overlooking the building works of the building next to it and across the corridor from the ice machine. On entering the room the air conditioning didn't work so I had to call services to get it fixed and when it was fixed it was so noisy we had to turn it off over night. There was also some litter on the floor and there was also a large dust ball on the carpet and dust over the table lamp, which wasn't cleaned in the 2 days we were there even after mentioning it the following morning. The building work started at 05:30 both mornings and woke us up. As well as that the very noisy ice machine situation opposite our room disturbed us during the night as did the guests talking outside our room who were getting ice. Breakfast was adequate and the service friendly if a little understaffed. Overall a disappointing experience which I would not recommend anyone wasting their time or money on. Read less
Image of the Tripadvisor rating absolutely disgusting

Dec 28, 2019 JennyRoles

This Sheraton’s rooms are filled with mold, and their air filters with caked on dust; which they refused to properly clean. Please, never stay here - for your own health. The service is truly terrible.