Sheraton Memphis Downtown

Memphis, Tennessee

The hotel

Enjoy Sheraton-style service and accommodation at this fabulous downtown hotel. Close to all the attractions, there’s a lot to enjoy on-site too, including an indoor swimming pool with floor-to-ceiling windows and sundeck. Rooms are spacious, some with great views of the Mississippi River, plus family-sized suites with a convenient kitchenette. Upgrade to Club status and you’ll enjoy access to the Club Lounge, serving a complimentary hot breakfast, afternoon hors d’oeuvres and evening appetisers. Sample southern-style dishes at the Crossroads Tavern & Grille, which is open all day, or grab breakfast and a coffee to go from the pop-up coffee shop if you’re keen to start exploring.

Amenities

  • Bar
  • Swimming Pool
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Downtown Memphis. Transfer time from Memphis International Airport: 15 minutes.

Hotel information

600 rooms and suites. All with air-conditioning, 32" flatscreen TV, complimentary WiFi, hairdryer, iron and board. Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Deluxe King with sleeper sofa, sleeping maximum 2 adults and 2 children.

Mississippi River View Rooms with king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Club Floor Rooms include access to the Club Lounge including complimentary snacks and evening appetisers with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Crossroads Tavern and Grille (open for breakfast, lunch and dinner). Grab ‘n Go meals available. Indoor heated swimming pool. Fitness centre. Complimentary WiFi. Gift shop. Laundry/dry-cleaning service*. Limited room service*. Valet-parking $22 plus tax per night (payable locally, subject to change).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (558)
  • Very good (520)
  • Average (335)
  • Poor (156)
  • Terrible (159)
Image of the Tripadvisor rating Great hotel and location

Jul 7, 2021 Kdaileyy Henrico, Virginia

First of all, I want to start by saying to never listen to anyone who tells you not to visit Memphis. Everyone told us not to stay in the city at all, but this hotel was the only one that was pet friendly with no additional fee in the area. The staff was absolutely amazing and accommodating to us and our dog. I called a few times ahead of time… Read more
First of all, I want to start by saying to never listen to anyone who tells you not to visit Memphis. Everyone told us not to stay in the city at all, but this hotel was the only one that was pet friendly with no additional fee in the area. The staff was absolutely amazing and accommodating to us and our dog. I called a few times ahead of time to make sure that we were all set and they treated us great. The hotel was pretty standard, but I found it to be very nice. We loved our room. Our roadtrip to many states consisted of a lot of hotels and this was one of our favorites. It felt nice to actually get a good nights sleep. I also loved the location. So close to the Bass Pro Shop that was really cool to visit (also dog friendly)! Overall, I loved this stay. Read less
Image of the Tripadvisor rating Barely adequate.

Jul 4, 2021 GrampaRick New Bern, North Carolina

Nice room but I reported a barking dog in the room next to us, 409,, at 7:30 pm and it was still barking at 11 pm. The bar was so understaffed that after waiting 15 minutes for a drink we left. Front desk didn’t seem concerned about the barking dog because the 4th floor is set aside for dogs. I don’t look like a Rottweiler. I would not stay… Read more
Nice room but I reported a barking dog in the room next to us, 409,, at 7:30 pm and it was still barking at 11 pm. The bar was so understaffed that after waiting 15 minutes for a drink we left. Front desk didn’t seem concerned about the barking dog because the 4th floor is set aside for dogs. I don’t look like a Rottweiler. I would not stay there again. Read less
Image of the Tripadvisor rating AVOID! - The Worst Sheraton I Have Ever Stayed In

Jun 20, 2021 TheCalifBeachBum San Clemente, California

This hotel is convenient to downtown and the trolley system. Other than that it was a complete letdown. The front desk staff are rude and unaccommodating. They obviously just do not care about the guest. They did seem to laugh and joke among themselves, but that smile went away whenever they were 'interrupted' by a bothersome guest. The public… Read more
This hotel is convenient to downtown and the trolley system. Other than that it was a complete letdown. The front desk staff are rude and unaccommodating. They obviously just do not care about the guest. They did seem to laugh and joke among themselves, but that smile went away whenever they were 'interrupted' by a bothersome guest. The public lobby restrooms were filthy and out of 'supplies' (this was mid-morning) I reported they were in need of service. When I returned after breakfast some three hours later and nothing was done, the condition was worse. We had to wait hours for our room and when it was assigned it was not only the wrong configuration (2-queens, not a king as reserved), but it was uncleaned from the previous guests. We paid for a premium corner 'Club Room' with 'Club lounge access' privileges', but were told at check-in the Club was closed. A 'continental' breakfast was offered. Our 'corner' room had a view of the hotel wall 8' away and the other window looked at the convention center wall across the street. There are no towel racks in the bathroom, they just pile the towels in the corner of the bath on the vanity. The Ice machine did not work on our floor, or the one below or on floor 7 or floor 11. After the 5th try I finally found a working one. Though, it looked so shabby I hesitated to use the ice. The only thing that turned out good about this hotel is that we had booked it for just one night. Read less
Image of the Tripadvisor rating Mattress and breakfast were amazing

Jun 7, 2021 Southernchick46 Jackson, Tennessee

Valet parking was very convenient and professional. Breakfast buffet was 16.95 and worth every penny, very delicious. Hotel staff was friendly and helpful. Room had an excellent view of the city. I would love to know what type king mattress I was sleeping on. It was like floating on a cloud. I got the best night of sleep I've had in years.
Image of the Tripadvisor rating Terrible Experience

Jun 2, 2021 John M

This hotel is dirty. The floors, the common areas, the rooms are all below standard. If you can't get enough help close the place till you can. My wife took a fall in the valet area, and no one from management inquired about her condition or offered help. We had friends with us and we were very embarrassed by the condition of the hotel. Were… Read more
This hotel is dirty. The floors, the common areas, the rooms are all below standard. If you can't get enough help close the place till you can. My wife took a fall in the valet area, and no one from management inquired about her condition or offered help. We had friends with us and we were very embarrassed by the condition of the hotel. Were there two nights and never saw anyone from housekeeping. I worked in law enforcement 20 years and I swear the mattress had a blood stain on it. Read less