Sheraton Memphis Downtown

Memphis, Tennessee

Standard Double Room
Indoor swimming pool
Crossroads Tavern & Grille
Lobby seating area
Hotel entrance
Standard Double Room
Indoor swimming pool
Crossroads Tavern & Grille
Lobby seating area
Hotel entrance

The hotel

Enjoy Sheraton-style service and accommodation at this fabulous downtown hotel. Close to all the attractions, there’s a lot to enjoy on-site too, including an indoor swimming pool with floor-to-ceiling windows and sundeck. Rooms are spacious, some with great views of the Mississippi River, plus family-sized suites with a convenient kitchenette. Upgrade to Club status and you’ll enjoy access to the Club Lounge, serving a complimentary hot breakfast, afternoon hors d’oeuvres and evening appetisers. Sample southern-style dishes at the Crossroads Tavern & Grille, which is open all day, or grab breakfast and a coffee to go from the pop-up coffee shop if you’re keen to start exploring.

Amenities

  • Bar
  • Swimming Pool
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Downtown Memphis. Transfer time from Memphis International Airport: 15 minutes.

Hotel information

600 rooms and suites. All with air-conditioning, 32" flatscreen TV, complimentary WiFi, hairdryer, iron and board. Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Deluxe King with sleeper sofa, sleeping maximum 2 adults and 2 children.

Mississippi River View Rooms with king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Club Floor Rooms include access to the Club Lounge including complimentary snacks and evening appetisers with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Crossroads Tavern and Grille (open for breakfast, lunch and dinner). Grab ‘n Go meals available. Indoor heated swimming pool. Fitness centre. Complimentary WiFi. Gift shop. Laundry/dry-cleaning service*. Limited room service*. Valet-parking $22 plus tax per night (payable locally, subject to change).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (552)
  • Very good (520)
  • Average (332)
  • Poor (151)
  • Terrible (152)
Image of the Tripadvisor rating Very disappointing all around

Aug 15, 2020 rjelkins14 Dallas, Texas

We purchased a one-night stay (we would have changed hotels if we had to stay longer). First, we booked a rate to include club level access and found out upon arrival that the club level access was out of commission. Second, we couldn't use the underground parking which seemed far safer than the outdoor parking by the railroad tracks because it… Read more
We purchased a one-night stay (we would have changed hotels if we had to stay longer). First, we booked a rate to include club level access and found out upon arrival that the club level access was out of commission. Second, we couldn't use the underground parking which seemed far safer than the outdoor parking by the railroad tracks because it was under construction. Third, the elevator and our floor (17th) smelled of old smoke. Fourth, the bathroom door looked as if it had been punched and a bad repair made to it. Fifth, the two-bedroom room had standard-size beds, not queen-size, which was a tight fit for a family of 4. The front desk staff was fine but the hotel is declining. Read less
Image of the Tripadvisor rating Such helpful staff

Mar 17, 2020 PaulMaryRC Eastbourne, United Kingdom

Well situated and such kind, helpful and accommodating staff. Our room and bathroom was clean. It is an easy walk to all the sights in Memphis and parking charges were reasonable. We would have liked breakfast for just under 20 dollars each but they cancelled the buffet and their prices for stand alone items when you include a coffee and… Read more
Well situated and such kind, helpful and accommodating staff. Our room and bathroom was clean. It is an easy walk to all the sights in Memphis and parking charges were reasonable. We would have liked breakfast for just under 20 dollars each but they cancelled the buffet and their prices for stand alone items when you include a coffee and orange juice was not realistically priced so we ate elsewhere. Such a shame because otherwise we would have given the full 5 stars Read less
Image of the Tripadvisor rating Not worth jt

Mar 17, 2020 sarahsutphin Athens, Alabama

This hotel was definitely way too expensive for the visit that I experienced here. The room was not clean, we had to clean the shower with Clorox wipes because there was hair all over the walls, the room smelled weird, all the public bathrooms smelled like poop, and one waiter was rude in the bar and grill. The only good thing about our stay is we… Read more
This hotel was definitely way too expensive for the visit that I experienced here. The room was not clean, we had to clean the shower with Clorox wipes because there was hair all over the walls, the room smelled weird, all the public bathrooms smelled like poop, and one waiter was rude in the bar and grill. The only good thing about our stay is we had a nice view of the city on the 10th floor. Also they did not provide parking except valet for $29, you had to park across the street and pay $18 for overnight parking. But you had to run across the street to get to your car, so not very good for elderly people. I would never stay here again. Read less
Image of the Tripadvisor rating Really Poorly Managed

Feb 16, 2020 dcjay64 Washington, DC

I am actually still staying here. I have two rooms for my family. I am a long-time titanium elite member at Marriott and so stay at their properties at least every couple of weeks around the world. This has got to be one of the worst. The location is excellent. The management and the service have been horrible. I would not usually be compelled to… Read more
I am actually still staying here. I have two rooms for my family. I am a long-time titanium elite member at Marriott and so stay at their properties at least every couple of weeks around the world. This has got to be one of the worst. The location is excellent. The management and the service have been horrible. I would not usually be compelled to write a review, especially while I am still actually staying here, but it's just been consistently bad here. It's 4pm now and we just got back to our room, which still has not been serviced. The house cleaning staff never seem to replenish anything. The tissues have been empty since we got here. They leave dirty dishes in the room. I'm not exactly sure what they do? Each night we have called down to room service to get something sent up like silverware or a corkscrew to open a bottle of wine. They told us both times that we have to go down to the bar to get them. They would not send it up. Pretty unbelievable from my experience. the initiative is also very weak. If it works at all. On top of that there is no parking at all. You are forced to pay pretty high price for valet parking in there is always a wait. The valet service is understaffed consistently. My family is definitely enjoying Memphis but absolutely not this property. They really need to up their game considerably. Fortunately there are other Marriott properties in the neighborhood. Perhaps those are better. They certainly cannot be worse. Read less
Image of the Tripadvisor rating Love it

Feb 15, 2020 Trevor291990 Ohio Amish Country, Ohio

I love this hotel!!!!!!!! The staff was so nice and pleasant... Andrea in housekeeping was very helpful and fast with cleaning our room and was very respectful... I would recommend this hotel for your stay in Memphis!!!!! Nice clean environment!!!!!!