Sheraton Memphis Downtown

Memphis, Tennessee

Virgin rating

The hotel

Enjoy Sheraton-style service and accommodation at this fabulous downtown hotel. Close to all the attractions, there’s a lot to enjoy on-site too, including an indoor swimming pool with floor-to-ceiling windows and sundeck. Rooms are spacious, some with great views of the Mississippi River, plus family-sized suites with a convenient kitchenette. Upgrade to Club status and you’ll enjoy access to the Club Lounge, serving a complimentary hot breakfast, afternoon hors d’oeuvres and evening appetisers. Sample southern-style dishes at the Crossroads Tavern & Grille, which is open all day, or grab breakfast and a coffee to go from the pop-up coffee shop if you’re keen to start exploring.

Amenities

  • Bar
  • Swimming Pool
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Downtown Memphis. Transfer time from Memphis International Airport: 15 minutes.

Hotel information

600 rooms and suites. All with air-conditioning, 32" flatscreen TV, complimentary WiFi, hairdryer, iron and board. Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Deluxe King with sleeper sofa, sleeping maximum 2 adults and 2 children.

Mississippi River View Rooms with king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Club Floor Rooms include access to the Club Lounge including complimentary snacks and evening appetisers with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Crossroads Tavern and Grille (open for breakfast, lunch and dinner). Grab ‘n Go meals available. Indoor heated swimming pool. Fitness centre. Complimentary WiFi. Gift shop. Laundry/dry-cleaning service*. Limited room service*. Valet-parking $22 plus tax per night (payable locally, subject to change).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (572)
  • Very good (529)
  • Average (341)
  • Poor (169)
  • Terrible (168)
Image of the Tripadvisor rating Nice Hotel

May 16, 2022 James B Prairie Village, Kansas

We stayed one night here prior to our river cruise. The hotel is nice and the food in the bar was good. The room was nice - 2 queen beds and the shower and bath towels were very good. We were surprised to find the escalators from the main floor to the 2nd floor were inoperable which forced everyone to use them as stairs or switch to the… Read more
We stayed one night here prior to our river cruise. The hotel is nice and the food in the bar was good. The room was nice - 2 queen beds and the shower and bath towels were very good. We were surprised to find the escalators from the main floor to the 2nd floor were inoperable which forced everyone to use them as stairs or switch to the elevators. Read less
Image of the Tripadvisor rating Not a True Sheraton Experience especially for the price.

May 16, 2022 tot2112 Nashville, Tennessee

Lack of professionalism with staff and what I can only assume is poor or inadequate training. Case in point, ate at the restaurant in the hotel. order 2 small sides with drinks. A total of 4 other tables, three staff members, and it took 1h. 40 min. from the time I was seated until I left having paid the bill. The waitress would disappear for… Read more
Lack of professionalism with staff and what I can only assume is poor or inadequate training. Case in point, ate at the restaurant in the hotel. order 2 small sides with drinks. A total of 4 other tables, three staff members, and it took 1h. 40 min. from the time I was seated until I left having paid the bill. The waitress would disappear for 10-15 minutes at a time, stop by to say she hadn't forgot me, then I wouldn't see her again for another 10-15 minutes. Other guests had the same issues. Took over 20 minute just to get the bill right. Valet parking gave me keys to another person's car that they pulled up. I was ahead of that person by the way. Hotel could have been cleaner. I'd avoid staying at this location. Read less
Image of the Tripadvisor rating Great Business Venue

May 14, 2022 mkmcnair Fort Worth, Texas

The Sheraton Memphis Downtown is a well maintained and well run hotel. There is an on-site restaurant and is across the street from the convention center. There are not many restaurants nearby but can be within a 1/2 - 1 mile walk. Even so, from the hotel, there are plenty of tourist sites available.
Image of the Tripadvisor rating I was disappointed

May 11, 2022 Compass653211

I was expecting a lot better from the Sheraton. I picked this Hotel specifically for the swimming pool; I could have picked a hotel without a pool closer to my conference center. But when I got in, the pool was not in service (some type of repair needed)! There was nobody at the reception when I arrived (really!? For a Sheraton, not a nice… Read more
I was expecting a lot better from the Sheraton. I picked this Hotel specifically for the swimming pool; I could have picked a hotel without a pool closer to my conference center. But when I got in, the pool was not in service (some type of repair needed)! There was nobody at the reception when I arrived (really!? For a Sheraton, not a nice welcome!); No phone service from my room: I had to go downstairs myself to ask what I needed. No Wi-Fi on day 2 and 3 and nobody could help. Room service "stopped by" on day 2 to add more coffee pouches but forgot cups.... On the bright side, the rooms are very clean. Read less
Image of the Tripadvisor rating Staff is warm and accommodating!!!

May 10, 2022 LovelyOne22

Front desk personnel was great.. I was their for my nieces graduation and we were running late and my niece had not eaten yet we were at the front desk and the woman working the front desk over heard me she quickly offered my niece and myself free breakfast. I also need to stay a another night and they made it happen.. Thank you for making my… Read more
Front desk personnel was great.. I was their for my nieces graduation and we were running late and my niece had not eaten yet we were at the front desk and the woman working the front desk over heard me she quickly offered my niece and myself free breakfast. I also need to stay a another night and they made it happen.. Thank you for making my first time in Memphis a great experience!!! Read less