The Peabody Memphis

Stay in history! Quite the place. Worth it for a one time stay. Pillows were the best we've ever encounterd, lol! Lobby area and restaurant for breakfast a must-do. Love the little shops on the first floor. Glad we came. That being said, the duck tours at noon and five make this a nightmare. Lobby is overrun with tour bus folks for the duck parades. Can't get an elevator to save your life as it appears 4pm is also a large checkin time. All in all, location is great and you get to say you stayed at the Peabody! Read less

I honestly would need to rate this hotel on different scales. There are alot of different areas to review for this hotel. I am giving the Peabody the benefit of the doubt based on its historical significance and elegant atmosphere and rating it a 4 star. But in all other aspects it leans more to a 3 star. To begin with you lose all elegance and beauty of the gorgeous bar, seating, duck fountain and lobby area when you are greeted with hoards of people. Mostly from Viking cruise lines, the noise is loud when you actually want a more subdued noise level to relax and rejuvenate. This continued throughout our 3 night stay, there was never a time when you could enjoy the beauty of the hotel. Not to mention the people not staying at the hotel but coming to see the parade of ducks at 11 and 5, I get it but a ridiculous amount of people vying for seats to see this event, some coming over an hour beforehand. So unenjoyable. As far as the rooms, we had an issue. We had a connecting room of which one room was ready upon arrival and we were told the other room would be ready shortly. Well at 6:00pm still not ready, turns out they cleaned the carpet in the room and it was still wet???? Why was that done, hmmm. But then why did they wait to let us know that. After complaining, we were given the room next door, not connecting, ok not a problem. They did offer 1/2 off the first nights rate. The second room was laughably small, the bathroom was insane!!! The toilet literally was right in front of the tub, if you were over 5' tall you would never have been able to sit down and do your business!!! I think the smallest bathroom I have ever seen even a small child would have problems. It was an acrobatic event to use the bathroom. But the worst part was the soundproofing. You could hear every sound from the room next door, their conversations, etc. Then heard all the late night revelers coming in running down the hallway, talking insanely loud at 3:00am. Didn't make for a great nights sleep. Upon check out, I questioned if my room rate should be the same as the other room since it was much smaller and did not connect like we requested. I was told it was the same room rate, I do question that since there was a huge discrepancy in rooms, square feet wise, bathroom size, etc. And not cheap accommodations. The location was good though and the shopping in the hotel was good. All staff were friendly. Just need to address the above issues to keep this hotel as elegant as it should be. Read less

My friend and I visited Memphis for a long weekend on 3rd April and chose The Peabody for its location and the duck parade. We were surprised and disappointed that the fountain was not full of water and ducks, given this is a selling point and tourist attraction. Even more surprised that it took a further 2 days to repair! We queued for an hour to watch the duck parade which was very cute, but would have been delighted to have a special area reserved for hotel guests to save the long tedious wait and bad back/knee issues. A suggestion going forwards. The bathroom in our room was tiny and we were unable to shut the door each time we showered due to lack of space. Why in 2024 are shower curtains still a thing?? Who uses a bath in 2024? A walk-in shower unit would be much better use of the small space. Having pointed out improvements that could be made, we had a great time in the hotel. The bed was comfortable, staff at reception and concierge were fantastic. We requested a coffee machine for our room as the queue in the morning in the cafe was slow and they ran out each time. The cocktails were tasty and service was quick by the pink ladies. To summarise, the staff were brilliant and made the niggles become less important. The location is very central and I would stay again if I visited Memphis. Read less