Gaylord Opryland Resort

Nashville, Tennessee

The hotel

Experience the energy and excitement of Nashville, Tennessee – the Music City. On the banks of the Cumberland River, this landmark hotel is just a short drive or riverboat cruise from downtown Nashville’s historic attractions and nightlife. 2 of the city’s most popular attractions - the world-famous Grand Ole Opry and General Jackson Showboat – are conveniently located next door to the resort. Inside lies an extraordinary selection of dining, shopping, live entertainment and recreation options that provide the perfect destination for any romantic escape or family getaway. You'll be amazed at the 9-acres of indoor gardens, cascading waterfalls and indoor river with its very own Delta River flatboats. Within this lush landscape, you'll discover guest rooms and suites, a Cascades lobby featuring a VIP check-in area, stylish and contemporary restaurants, unique shopping experiences, and a 20,000-square-foot spa and fitness centre. Discover Gaylord Opryland and make memories. You won't believe what they have under one roof!

Amenities

  • Bar
  • Swimming Pool
  • Families
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Close to City Centre
  • Golf
  • Restaurant

Where is it

Centrally located in Opryland, 15-min drive from downtown Nashville, walking distance to the Opry Mills Shopping and Entertainment complex and Grand Ole Opry. Transfer time from Nashville International Airport: 20 minutes.

Hotel information

2,881 rooms on 6 floors. All with air-conditioning, cable TV, coffee/tea maker, mini-fridge, alarm/clock radio, safe and hairdryer. Traditional Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Premium Garden View Rooms, sleeping maximum 4 adults.

Cascades American Cafe, Old Hickory Steakhouse, Solario Cantina (Mexican cuisine), Ravello (Italian cuisine), Conservatory Wine Bar, Fuse Sports Bar, Jack Daniel's (Southern cuisine), Findley's Irish Pub, Paisano’s Pizzaria & Vino (Italian), Stax (American cuisine), Conservatory Cafe (Continental), Cocoa Bean (coffee house), Wasabi's Sushi (Japanese), The Falls Bar & Lounge (Tapas), Library Lounge at Old Hickory Steakhouse, Delta Delight Frozen Yogurt and Bravo Gelato. 1 indoor pool (year round) and 2 outdoor pools (seasonal). European Spa & Salon*. Fitness centre. Par-72 Championship golf course*. 24-hour room service*. Valet Parking $30 plus tax per day. Self Parking $23 plus tax per day (payable locally, subject to change).

This hotel has a resort fee of $21.85 plus tax per room, per day (payable locally, subject to change)

Resort fee includes: - WiFi Internet access in all guest rooms and throughout the hotel - Unlimited local and toll-free calls - online access to Wall Street Journal, resort savings card - 2 bottles of water in each guest room (refreshed daily) - access to fitness centre at Relache - scheduled complex transportation to local attractions (Grand Ole Opry, General Jackson and Opry Mills Mall)

This is a smoke-free hotel.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4667)
  • Very good (3332)
  • Average (1815)
  • Poor (1036)
  • Terrible (896)
Image of the Tripadvisor rating Full Price minus the Full Opryland experience

Jul 3, 2020 tnfromfl36

I stay here twice a year - Opryland missed the mark by a mile on my most recent stay (6/26/2020). We booked the room and a Soundwaves package for my best friends' birthday celebration; understanding this was literally their first day reopening since the COVID-19 pandemic. We used the Concierge chat feature to ask about restrictions, closures… Read more
I stay here twice a year - Opryland missed the mark by a mile on my most recent stay (6/26/2020). We booked the room and a Soundwaves package for my best friends' birthday celebration; understanding this was literally their first day reopening since the COVID-19 pandemic. We used the Concierge chat feature to ask about restrictions, closures within the hotel, food, etc. We also had a few more questions and ended up calling the hotel and verifying the Concierge information - and asking a few more questions. We were told there were a few things closed, but for the most part everything we inquired about was business as usual. We checked in and realized it was only self parking. Not a problem. It was quite the hike from where we had to park to the hotel. For $32.00, it was unreasonable but we didn't care. We had a smooth check-in and immediately went to see our clean and beautiful room in the Cascades atrium. We headed straight to Soundwaves water park and had a great experience there in the water and listening to music. We did try to go to the adult-only bar and found it to be closed, though we were told twice it would be open. We were kind of looking forward to that, but again, no big deal. We understand they are on just reopening and shrugged it off. We go upstairs and get ready to head for her birthday dinner. Originally, we planned to make reservations at Old Hickory Steakhouse when we booked the room, but we found out they specifically would not be reopening yet. That was fine, we knew there would be tons of other options in the hotel. Upon leaving to go figure out where we would eat dinner in the hotel, quickly it became apparent there were only 2 places open. We were surprised since we had been told by more than one employee restaurants would be open. One that was actually open was the Cascasdes restaurant next to our room...so we went to get on the wait list. We were told it would be one hour to be seated. We didn't have anything else going on, so no big deal....until we were also told they were on a VERY limited menu. When I say limited, I mean limited. We decided we did not want to wait one hour to have something small that we didnt really want. Wasabi next door was closed too (which we were told would be open and planned to have sushi and drinks' there later that evening). Literally the only options we had for a meal were to wait one hour to be seated for a limited menu, or leave the property. Remember that hike during check-in? Yeah, that became no fun once we realized our access key to leave the property didn't work. We had to go back to the parking lot, park, and hike all of the way back to the front desk to get our card redone to leave the property. They were very kind and helpful and got it done quickly. We were beginning to get very frustrated at this point and just disappointed in general. We literally went and got a cheap meal to bring back so we could just enjoy our balcony and the hotel. We were gone 45 minutes and upon our return to the hotel, our lovely access key didn't work - again. More hiking back and fourth between self parking and their front desk. This became the point when we realized: WE ARE PAYING FULL PRICE FOR THE OPRYLAND EXPERIENCE - yet getting a fraction of those experiences or conviencies. We spoke to Roberto at the front desk about some of these issues. Our goal was to first let them know about the communication issues so other guest were not told the same incorrect information we were told and basing our plans from. He was wonderful, kind, patient and listened to us. He did offer free parking for our stay and Soundwaves passes - but only if we stayed another night for FULL PRICE. If you're not giving the Opryland experience, customers shouldn't be charged full price. Communication needs improvement. Even the plants and flowers within the hotel (and the Deltra River) were not well kept as usual. The hotel looked like it had not been maintained at its usual standards. Read less
Image of the Tripadvisor rating Dissapointing

Jul 1, 2020 nic81_12 Miami, Florida

I do not know where to begin. Checking in at 4:45 we went up to the room to find chips crushed up on the bathroom floor and big whole in the comforter cover and broken telephone. After using our cell phone to call the hotel and speaking with the manager she assured us the room would be cleaned and phone fixed while we were out for dinner. Upon… Read more
I do not know where to begin. Checking in at 4:45 we went up to the room to find chips crushed up on the bathroom floor and big whole in the comforter cover and broken telephone. After using our cell phone to call the hotel and speaking with the manager she assured us the room would be cleaned and phone fixed while we were out for dinner. Upon returning a few hours later there was still chips on the floor and a broken telephone. After calling and speakibg with the front desk we were told we would be moved to an atrium room that was spotless. We loaded the suitcases and moved to the next room. upon arrival there was a trail of food. How was the checked by a supervisor and "spotless" we were told to wait and the manager would come to see us. After 20 minutes we recieved a call that the manager was busy and we would recieve a call from the house keeper in the morning. It was now 10:40 in the evening and my 6 year old was husterical that she doesnt want to stay in a unsafe hotel. I went down to the front desk and asked to speakwith a manager. This time I went to check the room with her and called my elder mother and children to let then know we are moving again. It is now after 11 in the evening and this began at 5:00 in the afternoon. You would think that during a pandemic when people are worried there would be extra cleaning measures in place. Read less
Image of the Tripadvisor rating Totally Awesome

Jul 1, 2020 jackiem world

Stayed here 3 nights while on Cosmos tour. Tour ended here and I stayed an extra night to enjoy all the hotel has to offer. I was totally blown away by the experience comingfrom the UK. This place has everything you could want and more. I was travelling as a woman alone and always felt safe wandering around the complex even in the evening. I… Read more
Stayed here 3 nights while on Cosmos tour. Tour ended here and I stayed an extra night to enjoy all the hotel has to offer. I was totally blown away by the experience comingfrom the UK. This place has everything you could want and more. I was travelling as a woman alone and always felt safe wandering around the complex even in the evening. I swam in the lap pool which was a little strange being just me with a lifeguard watching. The outdoor jacuzzi was great too. I really enjoyed this area being so tranquil. Sadly I didn't have time to have a beauty treatment. The water park looked amazing but isn't my thing. There are plenty of bars and restaurants to choose from. I spent a lot of time getting lost o the amazing atrium areas , even with a map. The plants and waterfalls were awesome. I did the boat ride in the evening to get another perspective. The sound and light show with the fountains is worth a look too. I wish I had booked more nights here as it was totally awesome. I would definitely want to return to Nashville and would stay here again. Many happy memories. Read less
Image of the Tripadvisor rating Enjoyed it overall. Some weird little issues but nothing terrible.

Jun 29, 2020 porkchop1496 Louisville, KY

We stayed here for 2 nights - the first 2 of the June reopening after the Covid shutdown. I hadn't visited in almost 7 years, so it was nice to be back. It was super clean and quite empty in most of the facility. SoundWaves is really nice and clean, which is extra important nowadays, and it was super fun for our kids. The arboretum is amazing… Read more
We stayed here for 2 nights - the first 2 of the June reopening after the Covid shutdown. I hadn't visited in almost 7 years, so it was nice to be back. It was super clean and quite empty in most of the facility. SoundWaves is really nice and clean, which is extra important nowadays, and it was super fun for our kids. The arboretum is amazing too--we didn't leave the hotel except for breakfast one day, and really we should've just stayed on property. We overpaid for parking, of course, $32/day and definitely not a full lot so that's sort of annoying. Enough restaurants were open to provide us with enough to eat and drink--I'm not going to call them a great value because it was $17 for a tiny pizza at SW, but the food was tasty, at least. The only issue that happened is that I requested a crib at checkin, and it hadn't arrived by the time we returned to the room at bedtime. I called to ask, and 45 min later the creakiest, squeakiest metal crib on earth was delivered to our room. We tried it, but we couldn't use it. Our toddler did not get to sleep. I called for another crib, and instead of bringing it, a staff person CAME IN OUR ROOM (our room that not even housekeeping entered because of Covid and all) to double check that I was accurate about the problem. So, once we had proof of a truly problematic crib and that I was not some crazy complainer (just some lady trying to sleep), we had to wait another half hour for another crib. Then the toddler went to sleep and all was well. So, I know they are understaffed, but that was kind of crazy, especially since the hotel capacity is limited and there ought to be plenty of non-rattling cribs available and I'm sure that guy who ensured the crib had a problem probably had other things to do. Maybe he had a screwdriver on him? If so, he didn't try that. All in all, the hotel staff was excellent about following COVID/CDC protocol--I think one lifeguard had the mask on below the nose. My 6-year old did find some er, bachelorette-party-themed confetti on the carpet of the room, so perhaps the vacuuming wasn't so thorough during the 3 months without guests? The hallway carpet looked new, though. We did wipe our own table before gelato as it appeared that only one staff member was in charge of serving from that venue and strangely, no one else was around to clean. Most other guests were not wearing masks in public spaces (not counting restaurants), and maybe that reflects the regional attitudes, but I wish that Opryland would encourage masks more because that is the current CDC recommendation, you know, to reduce transmission of a terrible illness. Forget about masks at SoundWaves, though. You'll get them wet and the indoor area is stuffy. It was easy to distance there, minus the staircases for slides, and there aren't many older people there. Friday night there were a lot of people in the Cascades/Falls areas, presumably more than overnight guests (we actually ran into friends there who were not staying at the hotel). It took an hour to get a grilled cheese, my husband's BLT was forgotten about, and then we got an extra kids' meal charge. The Caesar salad was very sad looking and a waste of $12, but everything else was tasty. The server explained that the delay was due to low staffing, which was understandable, and he fixed the problems. Read less
Image of the Tripadvisor rating Safe, Clean, Comfortable Escape during COVID-19

Jun 29, 2020 wkend_getaway ClevelandSuburb

I have visited Opryland on 3 occasions in the past. This was our first time staying the night. It was absolutely perfect! We were quite concerned about staying in a hotel during an outbreak of Coronavirus (COVID-19). Opryland exceeded our expectations for following safety protocols. We spent the night on Saturday, June 27. It was the… Read more
I have visited Opryland on 3 occasions in the past. This was our first time staying the night. It was absolutely perfect! We were quite concerned about staying in a hotel during an outbreak of Coronavirus (COVID-19). Opryland exceeded our expectations for following safety protocols. We spent the night on Saturday, June 27. It was the resort's third night after reopen after being closed since the onset of Coronavirus. We arrived around 1:00pm to take full advantage of our one-night stay. We self-parked in the lot closest to the main entrance, checked in, and a room was already available for us to use immediately. The parking lot closest to the main entrance was never full during the entire 24 hours we were there. For those who have visited in the past, this gives an indication of how empty the hotel was. Parking is pricey at over $30/day. We opted to take the Delta Riverboat Tour. With the current health restrictions, they allow only two families to ride at a time. They sanitize between each group of people. It was a fine tour with interesting information that could likely have been learned by reading most of the plaques around the river. For our family of four, the 15-minute boat ride put us back $40 with the $1/person discount of staying at the hotel. It was a fine thing to do once. Many of the restaurants and all but one necessities/gift shop was still closed inside the resort due to the restrictions. If shopping and trying many restaurants are the reason for your visit, you may want to wait until more restrictions have eased. The other option is to walk/drive 0.55 miles to the Opry Mills mall directly behind the resort. We decided to try to get some food there. It was a Saturday night, so keep that in mind, but the mall was packed with people---way too many to social distance. It made us very uncomfortable, even with masks on, and we did not shop. The gardens inside Opryland were beautiful. There were so few people that social distancing was easy. Even with social distancing, about 1/3 of the patrons were wearing masks. The Delta, Conservatory, and Cascades gardens are each stunning. We spent a lot of time running paths and playing I-Spy with the different flowers. Even though we went with children, we did not do either swimming pool or the Soundwaves Water Park. We filled up 24 hours with just the gardens and walking around. I recommend the evening fountain show for the kids (see the photo to understand how few people were there). Social distancing was not a problem in the slightest. Our room was a double queen that had a door opening to the Conservatory. Everything was very clean and sanitary. Overall, we had an exceptional stay. Read less