Sheraton Grand Nashville Downtown

Generally speaking the hotel is nice and staff friendly. Needed to make multiple requests for towel service but when they finally showed up they left a huge pile of towels. My biggest concern was finding an envelope with my room number and a working key card in it laying outside my door. The front desk clerk said it was supposed to have been slid under my door since I had two separate reservations and they needed to rekey from one day to the next. The clerk didn’t seem too concerned about it and I insisted on having all keys canceled and replaced. Later on I spoke with Rebecca as I was still upset and she was immediately concerned about the violation of protocol. She is the only reason this is not a 1-star review as this incident overshadows an otherwise enjoyable stay. Her concern was what I should have experienced with the first clerk. The bell hop staff were very friendly and accommodating event in unseasonably hot and humid weather. Read less

In general, the staff was excellent. However, I had to call guest services several times to report problems with the room and oftentimes the phone was not picked up. Valet staff were great and very welcoming but we waited 15 minutes for our car on several occasions. The sink wasn’t draining properly but the engineer came up and was very nice. His attempt to snake the sink didn’t work so he had to come back later. His follow up visit fixed the problem. Very friendly guy. The biggest problem was with the coffee maker. For some reason they have large Starbucks coffee filter ‘pods’ that are about 3-4” in diameter. The coffee makers in the room are designed to take a 1-2” coffee filter pod. When you stuff the large filter pod into the coffee pod holder there’s no room for the water to drain properly so water spills over the side and all over the desk. When I reported this problem they apologized and brought me a different coffee maker with a slightly larger coffee filter holder. Unfortunately, when I went to use it the next morning it didn’t turn on. I tried plugging it into another outlet but still no luck. We were leaving that day so no coffee for us that morning. I don’t think the replacement coffee maker would’ve worked much better because it was still undersized for the coffee pod filter. Management needs to either replace all the coffee makers or replace the Starbucks product with the correct, smaller coffee pods. Our friends in another room had the same problem so this must be happening in the whole hotel. I’m surprised no one has reported this to Sheraton, given the flooding mess it creates. To Sheratons credit, they gave us a bottle of wine, a box of chocolates and a nice apology note. The marble door saddle to the bathroom was very dirty and the carpet was pulled slightly away from the door saddle (room 1510). I’m in the Facilities business managing commercial properties so I notice these things. Hopefully, Sheraton will correct these problems because the rooms are pretty nice otherwise. As I stated earlier, the staff were very nice. Read less

This was our second visit to the Sheraton Grand in Nashville, and we were pleased that it lived up to our previous experience. It started a little bit disappointingly, however. We had travelled over from Scotland, meaning we had been on the go for almost 24 hours. We got to the hotel at 7.30pm hoping to get something quick to eat and then go for a much needed sleep, only to be told that our room wasn’t ready yet. They gave us vouchers for the excellent library bar to get a drink each as well as food to compensate which was a nice touch. We had our food and waited and waited, and eventually my wife went to ask what was happening with our room. The manager was very apologetic, and gave us a room at club level. At first look at our room, we were unsure if this was an upgrade at all, as the room was very similar to the room we stayed in last year (which was really nice, clean and spacious, so we were not disappointed). However, we then learned that having a room at club level gave you access to the club lounge, which serves excellent complimentary breakfasts each morning as well as snacks in the evening, and is open all day for coffee and soft drinks. The staff were all extremely helpful and pleasant throughout our stay. It is a great location for Broadway, only a 10 minute walk away, although the hill on the way back is challenging after a few beers :-) Overall, a great stay again - next time we are back in Nashville, we will return. Read less

My wife and I stayed here for 4 nights on a recent visit to Nashville. Good location within walking distance to Broadway and Right across the street from the state capital building. Our room was comfortable and the ac worked well. Wonderful, friendly staff. They offer a free shuttle service which was convenient. The rooms open to the open atrium which is nice but can be a little noisy. We saw and heard dogs within the hotel, which I found strange. Overall, we enjoyed our stay and would stay here again. Read less