Sheraton Grand Nashville Downtown

Nashville, Tennessee

The hotel

Having recently undergone a multi-million dollar renovation, you can be assured of comfort at the atrium-style Sheraton Grand Nashville Downtown. As its name suggests, it enjoys a wonderful location, in the heart of Music City, a short walk from all the sights and sounds. Make sure you spend time on-site though, as there’s a wonderful indoor swimming pool and a fully equipped fitness centre. For breakfast, head to Speaker’s Bistro, serving a variety of buffet delights to get your day off to the best start. For light bites at lunch or dinner, Session’s Lounge is ideal, also serving a great variety of wines for those pre-dinner drinks. Accommodation is of the highest standard, offering comfort and modern amenities, as well as tantalising city views.

Amenities

  • Bar
  • Swimming Pool
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Two blocks from the Tennessee State Capitol Building and within walking distance of Nashville attractions, including Music City Centre and the Country Music Hall of Fame.

Hotel information

482 rooms and suites. All with air-conditioning, satellite TV, telephone, complimentary WiFi, tea/coffee maker, hairdryer, iron and board. Traditional Rooms with king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Deluxe Rooms with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Club Floor Rooms include access to the club lounge with complimentary snacks and evening appetisers with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Speaker’s Bistro (open for breakfast). Session’s Lounge (open for lunch and dinner). Indoor heated swimming pool. Fitness centre. Complimentary WiFi. Gift shop. Laundry/dry-cleaning facilities*. Limited room service*. Self-parking $29 or valet parking $32, plus tax per night (payable locally, subject to change).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (933)
  • Very good (586)
  • Average (226)
  • Poor (96)
  • Terrible (66)
Image of the Tripadvisor rating Football and fun

Sep 16, 2019 mxr52 Virginia Beach, Virginia

This hotel was awesome. Beautiful room and friendly service. The room was very clean and modern. I bit of a walk to broadway, but worth it! I would definitely go back next trip to Nashville. The lobby was very nice.
Image of the Tripadvisor rating Disappointed with security

Sep 14, 2019 WI_USA_JonB Menomonie, Wisconsin

Generally speaking the hotel is nice and staff friendly. Needed to make multiple requests for towel service but when they finally showed up they left a huge pile of towels. My biggest concern was finding an envelope with my room number and a working key card in it laying outside my door. The front desk clerk said it was supposed to have been… Read more
Generally speaking the hotel is nice and staff friendly. Needed to make multiple requests for towel service but when they finally showed up they left a huge pile of towels. My biggest concern was finding an envelope with my room number and a working key card in it laying outside my door. The front desk clerk said it was supposed to have been slid under my door since I had two separate reservations and they needed to rekey from one day to the next. The clerk didn’t seem too concerned about it and I insisted on having all keys canceled and replaced. Later on I spoke with Rebecca as I was still upset and she was immediately concerned about the violation of protocol. She is the only reason this is not a 1-star review as this incident overshadows an otherwise enjoyable stay. Her concern was what I should have experienced with the first clerk. The bell hop staff were very friendly and accommodating event in unseasonably hot and humid weather. Read less
Image of the Tripadvisor rating Room Had Issues

Sep 12, 2019 LM77WashingtonDC Washington DC

In general, the staff was excellent. However, I had to call guest services several times to report problems with the room and oftentimes the phone was not picked up. Valet staff were great and very welcoming but we waited 15 minutes for our car on several occasions. The sink wasn’t draining properly but the engineer came up and was very nice.… Read more
In general, the staff was excellent. However, I had to call guest services several times to report problems with the room and oftentimes the phone was not picked up. Valet staff were great and very welcoming but we waited 15 minutes for our car on several occasions. The sink wasn’t draining properly but the engineer came up and was very nice. His attempt to snake the sink didn’t work so he had to come back later. His follow up visit fixed the problem. Very friendly guy. The biggest problem was with the coffee maker. For some reason they have large Starbucks coffee filter ‘pods’ that are about 3-4” in diameter. The coffee makers in the room are designed to take a 1-2” coffee filter pod. When you stuff the large filter pod into the coffee pod holder there’s no room for the water to drain properly so water spills over the side and all over the desk. When I reported this problem they apologized and brought me a different coffee maker with a slightly larger coffee filter holder. Unfortunately, when I went to use it the next morning it didn’t turn on. I tried plugging it into another outlet but still no luck. We were leaving that day so no coffee for us that morning. I don’t think the replacement coffee maker would’ve worked much better because it was still undersized for the coffee pod filter. Management needs to either replace all the coffee makers or replace the Starbucks product with the correct, smaller coffee pods. Our friends in another room had the same problem so this must be happening in the whole hotel. I’m surprised no one has reported this to Sheraton, given the flooding mess it creates. To Sheratons credit, they gave us a bottle of wine, a box of chocolates and a nice apology note. The marble door saddle to the bathroom was very dirty and the carpet was pulled slightly away from the door saddle (room 1510). I’m in the Facilities business managing commercial properties so I notice these things. Hopefully, Sheraton will correct these problems because the rooms are pretty nice otherwise. As I stated earlier, the staff were very nice. Read less
Image of the Tripadvisor rating Great base for Nashville’s top attractions

Sep 6, 2019 Ross C

This was our second visit to the Sheraton Grand in Nashville, and we were pleased that it lived up to our previous experience. It started a little bit disappointingly, however. We had travelled over from Scotland, meaning we had been on the go for almost 24 hours. We got to the hotel at 7.30pm hoping to get something quick to eat and then go… Read more
This was our second visit to the Sheraton Grand in Nashville, and we were pleased that it lived up to our previous experience. It started a little bit disappointingly, however. We had travelled over from Scotland, meaning we had been on the go for almost 24 hours. We got to the hotel at 7.30pm hoping to get something quick to eat and then go for a much needed sleep, only to be told that our room wasn’t ready yet. They gave us vouchers for the excellent library bar to get a drink each as well as food to compensate which was a nice touch. We had our food and waited and waited, and eventually my wife went to ask what was happening with our room. The manager was very apologetic, and gave us a room at club level. At first look at our room, we were unsure if this was an upgrade at all, as the room was very similar to the room we stayed in last year (which was really nice, clean and spacious, so we were not disappointed). However, we then learned that having a room at club level gave you access to the club lounge, which serves excellent complimentary breakfasts each morning as well as snacks in the evening, and is open all day for coffee and soft drinks. The staff were all extremely helpful and pleasant throughout our stay. It is a great location for Broadway, only a 10 minute walk away, although the hill on the way back is challenging after a few beers :-) Overall, a great stay again - next time we are back in Nashville, we will return. Read less
Image of the Tripadvisor rating Nice Stay

Sep 2, 2019 JohnN59 Gloucester, Massachusetts

My wife and I stayed here for 4 nights on a recent visit to Nashville. Good location within walking distance to Broadway and Right across the street from the state capital building. Our room was comfortable and the ac worked well. Wonderful, friendly staff. They offer a free shuttle service which was convenient. The rooms open to the open atrium… Read more
My wife and I stayed here for 4 nights on a recent visit to Nashville. Good location within walking distance to Broadway and Right across the street from the state capital building. Our room was comfortable and the ac worked well. Wonderful, friendly staff. They offer a free shuttle service which was convenient. The rooms open to the open atrium which is nice but can be a little noisy. We saw and heard dogs within the hotel, which I found strange. Overall, we enjoyed our stay and would stay here again. Read less