Hilton Waikoloa Village

Big Island, Hawaii

Virgin rating

The hotel

A complete destination resort, the Hilton Waikoloa Village is perhaps like no other place you've ever been to! Set in breathtaking tropical gardens, it features award-winning dining, world-class shopping and a huge range of activities covering everything from golf and tennis to water sports. As well as tranquil waterways, there are beautiful flagstone paths flanked by millions of pounds worth of Polynesian and Asian artwork. You can frolic in over four acres of freeform pools with waterfalls, a swinging rope bridge and a 175 ft water slide amongst the attractions. There are also 27 hols of golf to enjoy, a stadium tennis court, and every water sport imaginable. In fact, there's so much to see and do, you won't ever want to go home!

Amenities

  • Golf
  • Tennis
  • Yoga
  • Kids Club
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box

Where is it

On the Kohala coast of Hawaii's Big Island. Transfer time from Kona Airport: 45 minutes.

Hotel information

647 rooms in 2 buildings, all with private balcony or lanai, air-conditioning, cable TV, high-speed Internet access*, telephone, tea/coffee maker, mini-bar, safe, iron and board, and hairdryer. 

Resort View Rooms overlook the golf course, nearby mountain and gardens, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean View Rooms and Deluxe Ocean View Rooms, sleeping maximum 2 adults.

Ocean Tower Ocean Front Rooms, sleeping maximum 2 adults.

Other room types available. 

9 restaurants, including Breakfast Buffet at Water's Edge, Orchid Marketplace (grab & go snacks and sandwiches), Lagoon Grill (Open-air beach grill, open for lunch), Kona Tap Room (gastro pub, open for dinner), Kamuela Provision Company™ (seafood, steaks and Hawaiian cuisine, open for dinner), Nui Italian (dinner and take-aways) and Waikoloa Coffee Co. Choice of bars. 3 swimming pools (2 with waterfalls and water slide and the other an adults-only pool). Kohala Spa*. Fitness centre. 27 holes of Championship golf*. Stadium tennis court*. Water sports*. Cultural lessons. Legends of Hawaii Luau. Concierge service. Room service*. WiFi*. Laundry/dry-cleaning service*. Self-parking $48, valet parking $55, plus tax per day (payable locally, subject to change).

Resort fee $48 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - Internet Access in your Room - Unlimited DVD Movie Rentals (2 at a time, in your specified tower) - 20% off Beach Toys at Saltwater Lagoon - $10 off Sailings on the Spirit of Aloha Catamaran from Anaeho’omalu Bay -  Hawaiian Cultural Classes at the Hawaiian Cultural Center in Makai Tower - Local, toll-free, and credit card calls with no access fee - Classes in the Kohala Spa, Subject to Availability - Complimentary photo keepsake by Storibox. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.  

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4161)
  • Very good (3364)
  • Average (1780)
  • Poor (973)
  • Terrible (685)
Image of the Tripadvisor rating Will not be returning

May 26, 2024 kellybB3914UM Saint Louis, Missouri

Be aware that there is not an actual beach here, only a man made lagoon with a small strip of sand. The hotel and food are overpriced. Rooms are very far from the front entrance. Trams are very slow. Parking is $48 for self-parking. Everything has an extra cost even though there is a high resort fee. No umbrellas at the pools unless you pay for a… Read more
Be aware that there is not an actual beach here, only a man made lagoon with a small strip of sand. The hotel and food are overpriced. Rooms are very far from the front entrance. Trams are very slow. Parking is $48 for self-parking. Everything has an extra cost even though there is a high resort fee. No umbrellas at the pools unless you pay for a cabana. Read less
Image of the Tripadvisor rating Wonderful Experience Beginning to End

May 25, 2024 therealS1 Honolulu, Hawaii

Our family just visited the Hilton Waikōloa for 4 days. We loved everything about the hotel. We explored the vast property and the beautiful surroundings. We enjoyed the breakfast buffet each morning, finding the tasty options to be well worth the price point. We loved watching the interaction between the Dolphins and their trainers. We spent the… Read more
Our family just visited the Hilton Waikōloa for 4 days. We loved everything about the hotel. We explored the vast property and the beautiful surroundings. We enjoyed the breakfast buffet each morning, finding the tasty options to be well worth the price point. We loved watching the interaction between the Dolphins and their trainers. We spent the majority of our day at the large pool area with a slide, jacuzzis and bar. For us, it was well worth the $300 a day to book 3 Casabellas for our family of 8. Pool service and food were very good. We stayed in the Palace Tower which was centrally located with easy access to the property via the tram. I highly recommend this property for a much different experience than what you may find on other islands. Read less
Image of the Tripadvisor rating Very Scenic and Cultural Hilton stay in Hawaii

May 22, 2024 Solomon C

Beautiful pools within the resort, kind and courteous service. Scenic views near the ocean. It's a good choice for someone new to the island . We went and stayed with a wedding group and enjoyed access to health classes, yoga, dolphin tours and snorkeling
Image of the Tripadvisor rating Very Good, Could Have Been Great

May 17, 2024 WenchlyWanderer63 San Diego, California

I read a lot of reviews of the Hilton Waikoloa Village and the Ocean Tower (where we stayed) before this trip, so I pretty much knew what to expect. My boyfriend is a Hilton Grand Vacations member and we stayed in room 5073 in the Ocean Tower. So let me start with the positive. Room: Our room was lovely and spacious, all updated and stunning.… Read more
I read a lot of reviews of the Hilton Waikoloa Village and the Ocean Tower (where we stayed) before this trip, so I pretty much knew what to expect. My boyfriend is a Hilton Grand Vacations member and we stayed in room 5073 in the Ocean Tower. So let me start with the positive. Room: Our room was lovely and spacious, all updated and stunning. Initially, the floors could have been cleaner, it was like someone forgot to sweep/vacuum or better yet mop the floors before we checked in. Lots of dust and some crumbs and spots around the edges. We stayed Wednesday to Wednesday and housekeeping came once, on Saturday. They are good about responding to their text messaging system at the resort, but it would have been nice to know what day the room would be cleaned without having to ask, and if we were entitled to have it cleaned more than once. My boyfriend was under the impression there would be a charge for cleaning, otherwise we would have requested it right away after checking in. As it was, I swept the room the first day (there is a broom and dustpan in the laundry closet). Second bedroom does not have windows, but my young adult sons didn't seem to mind as they either watched the TV or played on their Nintendo Switch consoles when they were in the room. There are two balconies, one for the living room and one for the master bedroom, each with 2 chairs. It would have been nicer to have it be one larger balcony so all 4 of us could sit together. The way it is built, there is a dividing wall between them on the outside. A lounge chair would have been nice out there, if there had been space for it. Lighting in the master bedroom is a little dim. Second bedroom has plenty of light. Master bathroom has an automated toilet, which lights up and the seat opens when you enter the toilet area. It also has a bidet feature and a built-in dryer. Initially, I thought it was a little overkill but I grew to like it. It was nice to walk in there during the night and have the toilet light up and greet me (in a manner of speaking). My BF and I are both frequent nighttime bathroom users, so it was nice. Water pressure in the shower is good, the handheld nozzle is great for getting sand out of anywhere you can't quite reach. :) Shampoo, conditioner, shower gel and body lotion are all provided, all Crabtree & Evelyn products. Our view from the room was spectacular. A/C was good, it can be a little noisy so I occasionally turned it off or just turned the fan level to low. Room stayed reasonably cool for a few hours if it wasn't running. A/C will not run if either balcony door is open, keep that in mind. Kitchen was well stocked. Coffeemaker uses pouches of coffee that make a full pot. It brews into the machine and you have to press a dispenser on the front to get the coffee out (took me awhile to figure this out). We bought some ground coffee and asked for filters at the Ocean Tower front desk, which they provided. The oven has an air fryer feature which we probably would have tried out, but weren't sure what to use in it to put food on. There are a couple of Pyrex casserole dishes and a baking sheet available, they are stored in the oven, as well as plates, cups, dishes, pots, silverware. There is a stacked washer/dryer and they do provide a packet of dry powdered detergent, you can also ask housekeeping for more. I had brought a couple of Tide Pods with me which I think were more effective cleaning, and I'd suggest bringing dryer sheets with you. Capacity is what you would expect for a stacked unit, so for 4 of us, we ended up washing clothes 4 times so that we didn't have to go home with a big pile of laundry. There are a lot of birds around in the early morning and they are quite noisy in the inner areas of the Ocean Tower (I noticed other reviews complaining about this). However, the rooms are well insulated and with the A/C or fan running, we really didn't notice a noise issue. Our end of the Ocean Tower was the furthest one out and had a nice inner lagoon with tons of fish swimming in it. We left our room at 4:30 am on the last day so we got to hear plenty of birds then. Lots of birds and geese on the grounds, a few geckos and my son even saw a mongoose. Now the nitpicking stuff that you've seen in hundreds of other reviews...it is VERY expensive and the Hilton charges for everything. The shuttle to the two marketplace areas, Queen's Marketplace and King's Shops, is $5 per person each way. It should be free (I guess it used to be). With what the Hilton saves on not doing daily housekeeping, they could easily afford to pay a shuttle driver. $100 to rent a two-person covered cabana is excessive, especially given that very few people rented one for a whole day. $10 an hour would be much more reasonable. Likewise with $60 for a paddleboard rental (two hours). Breakfast buffet at Water's Edge had great food but we only went once, at $55 per person it's hard to eat that much food. We did valet parking, $55 per day - worth it compared to $48 for self-park, given how much walking you have to do just between the main lobby and the Ocean Tower - self park was even further away. I heard a rumor that Hilton might be building a secondary parking area for the Ocean Tower, which would be a fantastic idea. I don't know if Hilton reads these reviews, but hopefully they take that as a hint. And to re-open the Ocean Tower bar. Getting Around: Trams are mind-bogglingly slow and at least one of them (Magic Fire Stick or a similar name) either drives with the brakes on or needs a good dose of WD-40, it squeaked dreadfully for most of the ride. The tram gets to each end and sits there for a good 5 minutes before taking off again. Since we were at one end, we usually gave up and walked. It is a hike to the lobby - fine if you're in sneakers but not great if you're a woman and wearing heels or uncomfortable sandals, so allow plenty of time to get wherever you're going. The boat ran only on the day we got there and the day before we left, so we never rode on it. It seems like it would be fairly easy to speed up the tram by 25% and not have it sit at either end, but just stop and go each time, so they would run more frequently. Just a suggestion to management. Food/Dining: The Ocean Tower used to have a bar which really should be re-opened. For a resort this size, there are really only two dinner restaurant options (Nui Italian and Kamuela Provision Company), neither of which is close to the Ocean Tower. Food from both places was good - our Mother's Day dinner at KPC was outstanding - but like everything else, really overpriced. There is a Lagoon Grill, my sons got lunch there twice. $23 for a small portion of fish and chips and I think sodas were $4 or $5. Sitting outside, you can see dolphins, so that's a plus. Lagoon Grill is only open until 5 on weekdays (7 pm weekends), so it wasn't a viable dinner option for us. We went to Island Gourmet Marketplace in the Queen's Marketplace on our first day and stocked up with lunchmeat, bread, booze, condiments and snacks - their prices were quite reasonable for Hawaii, and they also have a deli that offers sandwiches, burgers, pizza, etc. - we got dinner to go from here on our last evening. Highly recommend shopping for food essentials here, especially for breakfast or lunch, as dining at the resort adds up quickly. We got room service from Nui Italian our first night - great pizza, decent fettuccine alfredo although heavy on the bacon - but delivery fees are steep. We had dinner in the restaurant another night and found out they offer focaccia bread with marinara dipping sauce, which isn't listed on the menu. Recommended as a starter, since garlic bread didn't seem to be offered. To sum up, I think if prices had been about 25-30% less and if there were more dining options and benefits for Hilton members, this would have been a 5-star trip. I know there are some freebies like cultural classes and pool toy inflating offered, none of which we used. My sons have stayed at all-inclusive resorts with their Dad and were surprised this resort wasn't all-inclusive given the size and price per night. There is definitely a nickel-and-diming feel here which overshadows everything. There is a recent review on HGV's website by Ben Higgens that basically shows what our room looks like and I won't deny that everything here is as stunning as the reviewer makes it sound...just that the pricing and lack of dining and shopping (at the resort itself) knocks it off one star for me. Read less
Image of the Tripadvisor rating Stunning 🤩

May 8, 2024 tiffinyadams82 La Mirada, California

I loved ever about my stay here. Everyone at the resort was fantastic and accommodating and the grounds are gorgeous food was outstanding. The hotel has a sent that I googled and found now my house smells like this hotel year round. The pool was the perfect temperature and the sunsets at this resort are to die for. We did the luau and 5 stars we… Read more
I loved ever about my stay here. Everyone at the resort was fantastic and accommodating and the grounds are gorgeous food was outstanding. The hotel has a sent that I googled and found now my house smells like this hotel year round. The pool was the perfect temperature and the sunsets at this resort are to die for. We did the luau and 5 stars we loved it. Read less