Hilton Waikoloa Village

Big Island, Hawaii

The hotel

A complete destination resort, the Waikoloa Village is perhaps like no other place you've ever been to! Set in breathtaking tropical gardens, it features award-winning dining, world-class shopping and a huge range of activities covering everything from golf and tennis to water sports. As well as tranquil waterways, there are beautiful flagstone paths flanked by millions of pounds worth of Polynesian and Asian artwork. You can frolic in over 4 acres of freeform pools with waterfalls, a swinging rope bridge and a 175 ft water slide amongst the attractions. There are also two championship golf courses, eight tennis courts and every water sport imaginable. In fact, there's so much to see and do, you won't ever want to go home!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Kids Club
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location

Where is it

On the Kohala coast of Hawaii's Big Island. Transfer time from Kona Airport: 45 minutes.

Hotel information

1,240 rooms in 3 buildings. All with private balcony or lanai, air-conditioning, cable TV, high-speed Internet access*, telephone, tea/coffee maker, mini-bar, safe, iron and board, and hairdryer. Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean View Rooms and Deluxe Ocean View Rooms, sleeping maximum 2 adults.

Double Ocean Tower Ocean Front Rooms, sleeping maximum 2 adults.

Why is this a Virgin Holidays Favourite?

A peaceful resort with lots of activities for both adults and a children including water sports and golf.

3 swimming pools. 2 of which have waterfalls and water slide and the other an adults-only pool. Kohala Spa. Fitness centre. 9 restaurants, including Big Island Breakfast, Lagoon Spoon (Breakfast), Orchid Marketplace (Brick Oven Pizza and Sushi, all day dining), Lagoon Grill (Open Air Beach Grill), Boat Landing Pavilion (Fresh Sushi, Sandwiches and Cocktails), Kona Tap Room, Kamuela Provision Company™ (Hawaiian) and 5 bars. 2 Championship 18-hole golf courses*. 8 tennis courts. Water sports*. Cultural lessons, including an astronomy programme and lei-making lessons. Children's activities*. Legends of Hawaii Luau and regular evening entertainment. Concierge service. Room service*. Laundry/dry-cleaning service*. Self-parking $27, valet parking $32, plus tax per day (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - Local and 800 calls - High-speed Internet access in guest rooms and public areas - In-room Playstation 3 console with unlimited movies and games - Daily cultural activities including lei making, hula and ukulele lessons - 20% discount on Lagoon beach toys (non-motorised) and 10% off Catamaran Cruises with Ocean Sports. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3719)
  • Very good (3067)
  • Average (1524)
  • Poor (763)
  • Terrible (472)
Image of the Tripadvisor rating Ocean front Property with lots to do for kids

May 17, 2019 Tarlok M Honolulu, Hawaii

This is a great property and there is lot of stuff for kids to do! Hotel is amazing it has great feel of an art gallery! has plenty of pools and slide for the kids to enjoy! Dolphin show was right under our lanai so kids could watch trainers do their stunts with them. Although being a Gold Elite Member with Hilton they were not too keen to upgrade… Read more
This is a great property and there is lot of stuff for kids to do! Hotel is amazing it has great feel of an art gallery! has plenty of pools and slide for the kids to enjoy! Dolphin show was right under our lanai so kids could watch trainers do their stunts with them. Although being a Gold Elite Member with Hilton they were not too keen to upgrade despite the fact that almost half the hotel was empty, they go by the book which makes me wonder why do you need the front desk staff if they can't make a guests experience better... as per the membership I know what my upgrades would be but if you don't make anything better then that when you can it does not make it special for the guest to write a glowing review about the front desk. Hotel restaurants are pricy for the food quality, in fact the Italian restaurant was super disappointing. Big Breakfast value is fantastic with lots of options... their is paddle boats and standup paddling which kids enjoyed! overall a fantastic place for families... Read less
Image of the Tripadvisor rating Terrifying, Dystopian, In Need of a Massive Overhaul

May 17, 2019 Explorer64050474372

We stayed here on our excursion to Big Island. The first thing you notice is how massive the place is for no apparent reason. On check in we were clearly bait and switched out of an upgrade and got the old “only upgrade room available has a double bed.” You would think that with so many hotels doing the same thing tactics would evolve...clearly… Read more
We stayed here on our excursion to Big Island. The first thing you notice is how massive the place is for no apparent reason. On check in we were clearly bait and switched out of an upgrade and got the old “only upgrade room available has a double bed.” You would think that with so many hotels doing the same thing tactics would evolve...clearly they don’t but nothing new. We were there for two nights and stayed in the palace tower, booking through Expedia. We had to ride a train to get to our room, which was a bit ridiculous and gives you a sense of the size of the place. The monitors at the train stops were old and gave you no indication of where the train was on the property. The train itself looked like a disney monorail in disrepair. Because of these things we opted to take the 15 minute walk from the lobby to our room. The outdoor pathways were lined with asian artwork. Japanese and Chinese sculptures, pots and paintings lined the walk ways. The pieces were poorly maintained and at night some of the large Oni statues were terrifying. If it is indeed valuable artwork it is a tragedy how poorly maintained the pieces are. If they are not authentic then it is the biggest collection of junk I have ever seen. The other problem is the hotel was eerily quiet. No ambient music, nothing. It felt at times like the property was completely abandoned and my wife in particular felt unsafe when we walked back from dinner one night and there was not a single person in sight anywhere in the hotel! The short, I think we will shell out the extra money next time and stay somewhere else in Waikoloa. Anywhere else really will do. Read less
Image of the Tripadvisor rating Almost a 5

May 17, 2019 404maryaliceg Folsom, United States

Great vacay for family. Something for everyone to do. Awesome water slides, beautifully kept grounds, incredible views. Suite has a spectacular view but definitely needed have a redo. Smiling supportive staff - would return
Image of the Tripadvisor rating Couldn't Ask for More

May 17, 2019 345billa Lancaster, Pennsylvania

Beautiful location with every resort amenity (and more) you could want. Staff is wonderful, location is breathtaking. We have stayed at many other resorts and this location was by far the best in our 25+ years of family travel. We will be back.
Image of the Tripadvisor rating Fabulous!!

May 16, 2019 Kirtiganguly Toronto, Canada

Beautifully landscaped hotel with plenty of sea turtles to watch in the very clear water just sea side of the hotel's lagoon. The grounds are a joy to walk around with stunning seascapes around every corner. Had a pleasant chilled vegan lunch at the Lagoon Grill. Facilities on offer at hotel are excellent but come at a cost.