Hilton Waikoloa Village

Big Island, Hawaii

The hotel

A complete destination resort, the Hilton Waikoloa Village is perhaps like no other place you've ever been to! Set in breathtaking tropical gardens, it features award-winning dining, world-class shopping and a huge range of activities covering everything from golf and tennis to water sports. As well as tranquil waterways, there are beautiful flagstone paths flanked by millions of pounds worth of Polynesian and Asian artwork. You can frolic in over four acres of freeform pools with waterfalls, a swinging rope bridge and a 175 ft water slide amongst the attractions. There are also two championship golf courses, eight tennis courts and every water sport imaginable. In fact, there's so much to see and do, you won't ever want to go home!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Kids Club
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Yoga
  • Laundry Service
  • Internet Access

Where is it

On the Kohala coast of Hawaii's Big Island. Transfer time from Kona Airport: 45 minutes.

Hotel information

1,240 rooms in 3 buildings. All with private balcony or lanai, air-conditioning, cable TV, high-speed Internet access*, telephone, tea/coffee maker, mini-bar, safe, iron and board, and hairdryer. Resort View Rooms overlook the golf course, nearby mountain and gardens, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean View Rooms and Deluxe Ocean View Rooms, sleeping maximum 2 adults.

Ocean Tower Ocean Front Rooms, sleeping maximum 2 adults.

Other room types available. 

Why is this a Virgin Holidays Favourite?

A peaceful resort with lots of activities for both adults and a children including water sports and golf.

9 restaurants, including Big Island Breakfast, Orchid Marketplace (grab & go snacks and sandwiches), Lagoon Grill (Open-air beach grill, open for lunch and dinner in high season), Boat Landing Cantina (open for lunch), Kona Tap Room (gastro pub, open for lunch and dinner), Kamuela Provision Company™ (Hawaiian cuisine, open for dinner), Nui Italian (dinner and take-aways) and Waikoloa Coffee Co. Choice of bars. 3 swimming pools (2 with waterfalls and water slide and the other an adults-only pool). Kohala Spa*. Fitness centre. 2 Championship 18-hole golf courses*. 8 tennis courts*. Water sports*. Cultural lessons, including an astronomy programme and lei-making lessons. Children's activities*. Legends of Hawaii Luau and regular evening entertainment. Concierge service. Room service*. WiFi*. Laundry/dry-cleaning service*. Self-parking $30, valet parking $37, plus tax per day (payable locally, subject to change).

Resort fee from $40–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - High-speed Internet access in guest rooms and public areas - In-room PlayStation 3 console with unlimited films and games - Daily activities including lei making, hula and ukulele lessons - Fitness and yoga classes at the Spa (one per person, per day, subject to space) – Big Island Bird talk with resident wildlife specialist – 15-minute photo session and one 4x8" photo keepsake – 20% discount on Lagoon beach toys (non-motorised) – 10% off selected catamaran cruises – Local and 800 calls. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3943)
  • Very good (3222)
  • Average (1632)
  • Poor (834)
  • Terrible (550)
Image of the Tripadvisor rating Big Island Paradise

Apr 4, 2020 sro22Georgia Georgia

We had a 9 day stay just prior to the virus outbreak. Absolutely beautiful beachfront resort. We stayed in the Makai towers with a lagoon and ocean view. Huge pool with a waterfall. We loved watching the dolphins (Dolphin Quest) they have 13 dolphins which reside in their twin lagoons. Children who participated in the dolphin experience looked… Read more
We had a 9 day stay just prior to the virus outbreak. Absolutely beautiful beachfront resort. We stayed in the Makai towers with a lagoon and ocean view. Huge pool with a waterfall. We loved watching the dolphins (Dolphin Quest) they have 13 dolphins which reside in their twin lagoons. Children who participated in the dolphin experience looked like they were having the time of their lives! Excellent dining both at the property and nearby. Beautiful spa on the grounds . Excellent luau, pay the extra for the upfront seats, great seats and served first! Very good nearby shopping and dining at the Kingsland and Queenland shopping areas. Read less
Image of the Tripadvisor rating Beautiful property, lots of drunk guests

Apr 2, 2020 MaltedMilkball Switzerland

Stayed here for four nights with a family of four in two palace ocean view 2 queen bed rooms. Check in took quite a while as lines were long and reception desk was quite understaffed. Check in guy seemed rather grumpy but he was probably overworked as it was extremely busy. We finally reached our rooms which were a bit outdated, but clean and… Read more
Stayed here for four nights with a family of four in two palace ocean view 2 queen bed rooms. Check in took quite a while as lines were long and reception desk was quite understaffed. Check in guy seemed rather grumpy but he was probably overworked as it was extremely busy. We finally reached our rooms which were a bit outdated, but clean and roomy (yes, it was a trek, boat and tram might be fun for kids but were SO slow, we were faster walking even WITH our suitcases). The resort was gigantic. Grounds were beautiful and extremely well maintained. There were plenty of sunbeds and some hammocks to use for free. Lots of whale watching just from the green area at the tip of resort. Dolphin bay within the resort is sad as it is tiny and I would have thought those kinds of attractions were banned long time ago. What really annoyed us were very drunk guests almost every time we were outside in the evening hours. One woman SO drunk, she completely exposed herself in front of other guests, yelling slurs I cannot repeat here. We also noticed a heavy marihuana smell coming from the rooms at the end of our hallway. Even the maid who walked by, shook her head in disbelief. Despite all this going on and the size of this place, rooms were surprisingly quiet. Beds comfy. We used the resort as our base to explore the island which is beautiful and so much more than this resort, which after all was very artificial and Disney'ish. Rent a car and get around, driving was easy and there was SO much to see and do outside the resort. If you have your car valley parked, call when leaving room as valley is most of the time super busy and you will otherwise wait a long time. Did not consume any food, but apparently nothing special and overpriced. Coffee shop has great coffee and cookies. Read less
Image of the Tripadvisor rating Shout-out to Kelli, front desk reception

Mar 30, 2020 jdc8mbc California

We are multi-year Diamond HH members and having stayed at many of Hilton's hotels around the world, we expect a certain level of quality and service. We were on the Big Island at the start of the month, before the onset of Covid-19 in Hawaii. On this particular trip to the Big Island, we experienced the worst and best of the Hilton brand. Our… Read more
We are multi-year Diamond HH members and having stayed at many of Hilton's hotels around the world, we expect a certain level of quality and service. We were on the Big Island at the start of the month, before the onset of Covid-19 in Hawaii. On this particular trip to the Big Island, we experienced the worst and best of the Hilton brand. Our stay in Hilo was disappointing and below Hilton standards. The night before we arrived at Waikoloa we tried to do a digital check-in but none of the offered rooms matched the Makai Ocean Front with lanai king bed room we had booked months ago. We called the Hilton Waikoloa and asked why we were offered a resort view (parking lot view) room instead of the ocean front room with lanai that we had reserved. The reservations desk clerk on the other end of the line advised us to talk to the manager upon our arrival at the Hilton Waikoloa. When we got to the registration desk, we were feeling rather tense and stressed and braced for another disappointment -- but Kelli calmly listened to our story, checked the registration, and gave us keys to Room 6304 which was a king bed room with ocean front view and lanai... exactly what we had reserved. It was Kelli, with her beautiful and warm smile, her serene and calming voice, her very helpful suggestions which enhanced our stay; and her genuine aloha spirit, that set the pace and tone for a most wonderful respite at Hilton's Waikola Village. Our biggest regret was that we had only booked a two-night stay; we wished we had added another night or two before moving on to Kailua-Kona. (We began in Hilo, stayed in Waikoloa, and then finished our trip in Kailua-Kona.) Our room was equipped with iron and ironing board; robes; slippers; comp water bottles; spacious closet; full dresser; mini-fridge, Keurig coffee/tea maker, DVD player, and Kohala Spa coco-mango bath products. We understand why guests don't want/need to leave the premises: the resort is self-contained. We loved the salt water lagoon which is ideal for snorkeling with plenty of large green turtles, tropical fish, and even a conger eel; access to the lagoon is via a sandy beach. Next to the lagoon is where guests can play, for a price, with dolphins. There are several pools and tennis court which we did not use. One can get lots of steps simply by walking and meandering throughout the resort. In the breezeways which connect all three towers are displays of museum-quality works of art, paintings, and objets d'art. There is a tram and boat which can transport guests from one tower to another but we chose to walk. As part of the resort fees, one can get ukulele, hula, and lei-making lessons; we opted to attend the ukulele lesson which was fun. The resort fees also include a complimentary photo. (Book 24 hrs in advance and allow about 30-45 minutes for the photo shoot.) If staying at the Makai Lagoon tower, the self-parking lot is close by; if staying at the Palace or Ocean Towers, then one might opt for valet parking. Breakfast is offered at the Big Island Breakfast hall. One can order a la carte or opt for either the continental or hot buffet. The continental breakfast ($28) is extensive and impressive with plenty of breads and pastries, exotic fruits, cereals, yogurts, parfaits, hot oatmeal, Chinese congee, and Japanese miso soup with all the fixings (e.g., tofu, daikon, pickles, kimchee, parsley, green onions). We did not opt for the "hot" buffet ($40) because there was way more than we could ever eat in one sitting: waffle station, omelet bar, pancakes, French toast, hot trays filled with meats, and other delights. We plan to return! Mahalo, Kelli, for your outstanding service and warm and hospitable welcome! Read less
Image of the Tripadvisor rating Huge!

Mar 29, 2020 dabautista

This property is huge! It is very beautiful and perfect for a family if you don't ever want to leave the resort grounds. My wife and I went and we upgraded to an ocean front room in the ocean tower. The room was spacious and had a balcony facing the water. We had the perfect view of the sunsets. The lagoon is nice and sea turtles swim in from the… Read more
This property is huge! It is very beautiful and perfect for a family if you don't ever want to leave the resort grounds. My wife and I went and we upgraded to an ocean front room in the ocean tower. The room was spacious and had a balcony facing the water. We had the perfect view of the sunsets. The lagoon is nice and sea turtles swim in from the ocean and hang out there. You can also rent a paddle board or kayak inside the lagoon area. Food is good too! However, if you have trouble walking or have mobility issues than you may want to stay in one of the other towers which are closer to the lobby and restaurants. The ocean tower is the furthest away and it would take about 10-15 minutes to walk to the parking lot. The Kings and Queens marketplace is not too far from the hotel and they have a supermarket there where you can buy snacks and drinks to bring to your room. If you are planning to explore the island and not be at the hotel a lot than you may want to look at something easier to get in / out of. Nothing against this hotel, it's just that it's large and more of a stay in resort type of place in my opinion but wouldn't mind trying one of the closer towers. Read less
Image of the Tripadvisor rating Dirty Room During Covid 19 Pamdemic

Mar 24, 2020 angelpN4022QZ Las Vegas, Nevada

I am a Hilton diamond member and frequently visit the Hilton Waikoloa for both work and personal trips. Most of our trips are wonderful. The property is gorgeous with many lovely amenities. We have received many emails from the Hilton regarding their new cleaning procedures. It’s disturbing to see wads of hair on the shower wall and hair in… Read more
I am a Hilton diamond member and frequently visit the Hilton Waikoloa for both work and personal trips. Most of our trips are wonderful. The property is gorgeous with many lovely amenities. We have received many emails from the Hilton regarding their new cleaning procedures. It’s disturbing to see wads of hair on the shower wall and hair in the basin of the tub. With Covid 19 spreading so quickly and Hawaii issuing a 14 day quarantine to everyone arriving, it’s serious to maintain a clean environment. I reported it to the front desk and did not have them attempt to cleaning as I’m on a time constraint. I pack my own Clorox wipes and cleaned the shower myself. I am extremely disappointed and makes me question the cleanliness not only here, but at other Hilton properties. Read less