Hilton Waikoloa Village

Big Island, Hawaii

Virgin rating

Palace Tower King Room
Makai Oceanfront King
Makai Oceanfront Queen
Palace Tower King Room
Makai Oceanfront King
Makai Oceanfront Queen

The hotel

A complete destination resort, the Hilton Waikoloa Village is perhaps like no other place you've ever been to! Set in breathtaking tropical gardens, it features award-winning dining, world-class shopping and a huge range of activities covering everything from golf and tennis to water sports. As well as tranquil waterways, there are beautiful flagstone paths flanked by millions of pounds worth of Polynesian and Asian artwork. You can frolic in over four acres of freeform pools with waterfalls, a swinging rope bridge and a 175 ft water slide amongst the attractions. There are also 27 hols of golf to enjoy, a stadium tennis court, and every water sport imaginable. In fact, there's so much to see and do, you won't ever want to go home!

Amenities

  • Golf
  • Tennis
  • Yoga
  • Kids Club
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box

Where is it

On the Kohala coast of Hawaii's Big Island. Transfer time from Kona Airport: 45 minutes.

Hotel information

647 rooms in 2 buildings, all with private balcony or lanai, air-conditioning, cable TV, high-speed Internet access*, telephone, tea/coffee maker, mini-bar, safe, iron and board, and hairdryer. 

Resort View Rooms overlook the golf course, nearby mountain and gardens, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean View Rooms and Deluxe Ocean View Rooms, sleeping maximum 2 adults.

Ocean Tower Ocean Front Rooms, sleeping maximum 2 adults.

Other room types available. 

9 restaurants, including Breakfast Buffet at Water's Edge, Orchid Marketplace (grab & go snacks and sandwiches), Lagoon Grill (Open-air beach grill, open for lunch), Kona Tap Room (gastro pub, open for dinner), Kamuela Provision Company™ (seafood, steaks and Hawaiian cuisine, open for dinner), Nui Italian (dinner and take-aways) and Waikoloa Coffee Co. Choice of bars. 3 swimming pools (2 with waterfalls and water slide and the other an adults-only pool). Kohala Spa*. Fitness centre. 27 holes of Championship golf*. Stadium tennis court*. Water sports*. Cultural lessons. Legends of Hawaii Luau. Concierge service. Room service*. WiFi*. Laundry/dry-cleaning service*. Self-parking $48, valet parking $55, plus tax per day (payable locally, subject to change).

Resort fee $48 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - Internet Access in your Room - Unlimited DVD Movie Rentals (2 at a time, in your specified tower) - 20% off Beach Toys at Saltwater Lagoon - $10 off Sailings on the Spirit of Aloha Catamaran from Anaeho’omalu Bay -  Hawaiian Cultural Classes at the Hawaiian Cultural Center in Makai Tower - Local, toll-free, and credit card calls with no access fee - Classes in the Kohala Spa, Subject to Availability - Complimentary photo keepsake by Storibox. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.  

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4178)
  • Very good (3374)
  • Average (1793)
  • Poor (981)
  • Terrible (694)
Image of the Tripadvisor rating Poor room, excellent activities and restaurants

Sep 29, 2024 Taka-S-10 Ota, Japan

We stayed in a Makai Ocean View room with a seven-year-old child during our summer vacation. We received no acknowledgement, upgrade or anything as a Hilton Honours Gold. We had to pay the regular fee for the room upgrade. The Makai Tower has an awkward strcuture and forced us to go around the building to walk a fairly long distance and take… Read more
We stayed in a Makai Ocean View room with a seven-year-old child during our summer vacation. We received no acknowledgement, upgrade or anything as a Hilton Honours Gold. We had to pay the regular fee for the room upgrade. The Makai Tower has an awkward strcuture and forced us to go around the building to walk a fairly long distance and take elevators every time we go to the beach, the pools, the restaurants and the parking. There is a gate for the Makai Tower toward the back of the parking so make sure you park deep down and use the Makai gate. We used the online check-in which was handy, but on a later day we found out that there were a few things we needed to receive physically at the front desk - such as wrist bands, map and a few more useful information pieces. I think they should advise their guests about this in advance. Apart from these hustles, we enjoyed the resort - all the restaurants were excellent and very-well served, pools were fantasitic and my child loved it, and the lagoon and the dolphin quest were something that we can't forget. The only regret was that the boat was not in service for the entire period of our stay. I felt many things were a bit overpriced and the rooms and buildings were dated and unfriendly to guests, but my child loved the pools, dolphins and restaurants and that concluded we had a great time here at this resort. We stayed in the Hilton Hawaiian Village Waikiki Beach Resort after we checked out the Hilton Waikoloa, and the Oahu Hilton was nowhere closer to the Big Island Hilton in any aspect. Read less
Image of the Tripadvisor rating Old, expensive, uncomfortable. Stay away

Sep 28, 2024 235tamaraj Prince George, Canada

Here for a dance conference so didn’t choose the location personally, but had it chosen by conference organizers. This resort is way too expensive and not practical for families. All restaurants are outrageously priced but because of location, it’s hard to find other options. Due to the time table we had because of dance workshops, it was more… Read more
Here for a dance conference so didn’t choose the location personally, but had it chosen by conference organizers. This resort is way too expensive and not practical for families. All restaurants are outrageously priced but because of location, it’s hard to find other options. Due to the time table we had because of dance workshops, it was more difficult to find food for the kids during breaks in their workshops. Not only that, places close crazy early. Took the kids to get Dole whip when they were done, got there before 4:30 and the place was closed. Why the heck would a place that is close to the pool and serves ice cream close that early???? Not only that but every restaurant but the most expensive close at 5 so means if you aren’t leaving the property you get to feed your teenagers 50-70 entrees. That’s just beyond insane. The rooms are very dated and the beds are very uncomfortable. Not only that, I booked two queens, was told I had two queens on check in. Get to the room and they are definitely smaller than queens; more like 3/4’s. The back of the bathroom door has been dirty since we arrived as well. To get anywhere on property takes forever to walk. They say they have trams and boats but the boats aren’t always running and the one tram takes forever to get where you want to go. This is supposed to be one of the top resorts in Hawaii; if that’s the cause the worst must be down right scary. Would not stay again and suggest if you want to enjoy your vacation and eat without spending a month’s grocery budget on a meal, stay away and choose somewhere else. Read less
Image of the Tripadvisor rating Underwhelming

Sep 27, 2024 chellaigh

Underwhelming hotel, especially for the price paid. Pools were beautiful and our Makai room felt new and comfortable. But many of the things we expected at the resort simply weren't there. Only 1 of 3 trams is running, so if you miss a tram, you'll have to wait 20 minutes for the next one. The canal boats--which we had looked forward to--were out… Read more
Underwhelming hotel, especially for the price paid. Pools were beautiful and our Makai room felt new and comfortable. But many of the things we expected at the resort simply weren't there. Only 1 of 3 trams is running, so if you miss a tram, you'll have to wait 20 minutes for the next one. The canal boats--which we had looked forward to--were out of service. Both Orchid Marketplace and Shaka Cones were "closed for the season," so we could not get snacks and ice cream like we had hoped. There is no daily housekeeping unless you request it at least 24 hours in advance--so people were just leaving trash in the hallway outside their rooms to be collected. Most of the vending machines and washers/dryers were broken or didn't work well (our laundry was soaking wet out of the washer and needed 3 dryer cycles to dry). It just did not feel like the high-quality experience I expect with a Hilton name (and price tag). Read less
Image of the Tripadvisor rating The Hilton Waikoloa Village is a remarkably impressive resort

Sep 27, 2024 Derek D Phoenix, Arizona

The staff treated us wonderful from the moment that we arrived. Our room was extremely comfortable and the property is family friendly and simply amazing. Great sunsets and we looking forward to future stays. Excellent food choices and activities for the family.
Image of the Tripadvisor rating We won't be returning...

Sep 26, 2024 c1e478 San Diego, CA

First time to Hilton Waikoloa and we won't be returning. It's a 64 acre Disney-esque time-share property with trains and boats that move people slowly from one end of the property to the other. These folks are clearly struggling financially to maintain the 64 acres of infrastructure. With over 1,000 rooms, few options for food. I can only… Read more
First time to Hilton Waikoloa and we won't be returning. It's a 64 acre Disney-esque time-share property with trains and boats that move people slowly from one end of the property to the other. These folks are clearly struggling financially to maintain the 64 acres of infrastructure. With over 1,000 rooms, few options for food. I can only assume Hilton's mismanagement is welcomed by the restaurants off-campus...we ate exclusively off-campus. Two coffee kiosks and a $55 meh breakfast buffet are the ONLY on-campus options for breakfast. For lunch, the pool restaurant is closed...not for remodeling, but because the GM doesn't want to staff it. So you can buy $16 pre-made gas-station sandwiches stored in a fridge near the pool, or walk to the lagoon snack shack. I had a $24 BLT at the lagoon shack which was perfectly fine, but certainly didn't justify $24. I get resort pricing, but this property is clearly run by an investment group driving maximum returns, and they cold care less if the value proposition is reasonable. Drinks at the pool...$20. My blended strawberry daiquiri was meh...didn't even use real strawberry(s). That was my last $20 cocktail at the pool. It's just offensive. Ironically, if they sold cocktails for ten bucks, I probably would have bought two or three a day, but at $20, not that interesting, and as such, they don't have much bar business at the pool. We stayed in the Makai tower and the room was fine. Can't speak for Palace Tower or the time-share Hilton Grand Vacation buildings. I hate all things Disney, but it's always impressive how Disney perfectly maintains infrastructure while simultaneously separating you from your money. This Hilton property reminds me of Disney from the massive grounds to the piped-in music, the kitschy train/boat rides, over-the-top grand presence, etc... except unlike Disney, the quality of the product doesn't remotely justify the price. We've stayed at the Fairmont, the Mauna Lani, Four Seasons, Mauna Kea, and the Outrigger Kona. All have their benefits and detriments...I felt nickel-dimed at the Hilton.....$20 pool drinks, $175 for shaded pool chaise lounges, $50/day for parking, $18 ice cream, $25 to take a shower (they have no indoor public showers on a 64 acre property...(we checked out and wanted to shower before heading to the airport late afternoon), and all this within the context of deferred infrastructure maintenance. Mahalo. Read less