Hilton Waikoloa Village

Big Island, Hawaii

Virgin rating

The hotel

A complete destination resort, the Hilton Waikoloa Village is perhaps like no other place you've ever been to! Set in breathtaking tropical gardens, it features award-winning dining, world-class shopping and a huge range of activities covering everything from golf and tennis to water sports. As well as tranquil waterways, there are beautiful flagstone paths flanked by millions of pounds worth of Polynesian and Asian artwork. You can frolic in over four acres of freeform pools with waterfalls, a swinging rope bridge and a 175 ft water slide amongst the attractions. There are also 27 hols of golf to enjoy, a stadium tennis court, and every water sport imaginable. In fact, there's so much to see and do, you won't ever want to go home!

Amenities

  • Golf
  • Tennis
  • Yoga
  • Kids Club
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box

Where is it

On the Kohala coast of Hawaii's Big Island. Transfer time from Kona Airport: 45 minutes.

Hotel information

647 rooms in 2 buildings, all with private balcony or lanai, air-conditioning, cable TV, high-speed Internet access*, telephone, tea/coffee maker, mini-bar, safe, iron and board, and hairdryer. 

Resort View Rooms overlook the golf course, nearby mountain and gardens, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean View Rooms and Deluxe Ocean View Rooms, sleeping maximum 2 adults.

Ocean Tower Ocean Front Rooms, sleeping maximum 2 adults.

Other room types available. 

9 restaurants, including Breakfast Buffet at Water's Edge, Orchid Marketplace (grab & go snacks and sandwiches), Lagoon Grill (Open-air beach grill, open for lunch), Kona Tap Room (gastro pub, open for dinner), Kamuela Provision Company™ (seafood, steaks and Hawaiian cuisine, open for dinner), Nui Italian (dinner and take-aways) and Waikoloa Coffee Co. Choice of bars. 3 swimming pools (2 with waterfalls and water slide and the other an adults-only pool). Kohala Spa*. Fitness centre. 27 holes of Championship golf*. Stadium tennis court*. Water sports*. Cultural lessons. Legends of Hawaii Luau. Concierge service. Room service*. WiFi*. Laundry/dry-cleaning service*. Self-parking $48, valet parking $55, plus tax per day (payable locally, subject to change).

Resort fee $45 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - Internet Access in your Room - Unlimited DVD Movie Rentals (2 at a time, in your specified tower) - 20% off Beach Toys at Saltwater Lagoon - $10 off Sailings on the Spirit of Aloha Catamaran from Anaeho’omalu Bay -  Hawaiian Cultural Classes at the Hawaiian Cultural Center in Makai Tower - Local, toll-free, and credit card calls with no access fee - Classes in the Kohala Spa, Subject to Availability - Complimentary photo keepsake by Storibox. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.  

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4146)
  • Very good (3357)
  • Average (1776)
  • Poor (965)
  • Terrible (680)
Image of the Tripadvisor rating Great experience

Feb 27, 2024 David H

Stayed 4 nights in a Makai Ocean Front 1 King Bed (Top Floor); loved the view and the sound of the ocean all night; enjoyed morning coffee on the balcony and every day we saw humpback whales from our room. Had dinner one night in the onsite Kamuela Provision Company; enjoyed their Misoyaki Butterfish with miso dashi clam nabe, smoked pork belly,… Read more
Stayed 4 nights in a Makai Ocean Front 1 King Bed (Top Floor); loved the view and the sound of the ocean all night; enjoyed morning coffee on the balcony and every day we saw humpback whales from our room. Had dinner one night in the onsite Kamuela Provision Company; enjoyed their Misoyaki Butterfish with miso dashi clam nabe, smoked pork belly, cream truffle this was perhaps the best version of wild caught yellowtail (Japanese amberjack) I have had; absolutely recommend if still on the menu. I will admit, not happy about the captive bottlenose dolphins on site; supposedly they were all born in captivity, and the money generated through people encounters is used to fund research that benefits the species; I might be able to agree if they would at least sterilize the dolphins in captivity so the cycle would stop. I believe the dolphin encounter is independent of Hilton operations, and it was obvious by the people participating that many children found great joy in getting close to dolphins, so perhaps my opinion is not welcome by many. Read less
Image of the Tripadvisor rating Paradise on earth

Feb 27, 2024 lmonas

Beautiful and magical! Highly recommended! This place has it all. I came for a conference and fell in love with this place! Definitely will be back! Large 64 acre property there is plenty to do for the whole family from pool, dolphins, eating snorkeling, boat ride, etc..
Image of the Tripadvisor rating TL;DR stay elsewhere

Feb 21, 2024 nhes Portland, Oregon

I’ve been a Hilton Honors member for 25+ years and this was a new Hilton experience for me. Overall, this property is in need of maintenance and updating and a new attitude. Everything is really spread out. Like, a lot. There is a monorail to shuttle guests though it’s often faster to walk. Sometimes there are boats. Sometimes not. It’s not a… Read more
I’ve been a Hilton Honors member for 25+ years and this was a new Hilton experience for me. Overall, this property is in need of maintenance and updating and a new attitude. Everything is really spread out. Like, a lot. There is a monorail to shuttle guests though it’s often faster to walk. Sometimes there are boats. Sometimes not. It’s not a problem but not really a feature, either. I imagine this could present challenges for guests with mobility issues (like uneven flagstone walkways). There isn’t a real beach here but a saltwater lagoon. A nice option but limited seating (both paid cabanas and regular). Our room was in the Palace tower. It was spacious but also oddly sparse. Bathrooms are small. Mattresses sag and aren’t super comfortable. Fridge in room froze and ruined our food. Keys - digital and plastic - work intermittently. One key might open a door but it won’t open the towel dispenser! WiFi is so-so and quickly kicks you off. The food is not great and is very expensive. To pre-empt the snotty response from the manager on another comment — yes, I did see the prices online! Here’s the thing - I expect resort prices like this but I also expect a level of quality that did not come through. Two exceptions - Waikoloa coffee stand and Nui restaurant. Otherwise the better option is to walk down your the Marriott for better food and slightly lower prices. Conference food service is not great. Who wants Shepard pie in Hawaii at a work conference?? yeah Some staff are helpful. Some are not. Ernette and the spa staff deserve a shout out for great service. The fitness room is gross. No water, hot and so dirty. I don’t get how these 3 rooms are so neglected. Dirtiest treadmill I have ever seen. No recycling which is weird in Hawaii. Hawaii is a beautiful place that should be enjoyed. Direct your money, points, conference travel elsewhere. Overall, this property requires effort that a vacation should not. Effort to get around. Effort to get keys to work. Effort to find good food options. Read less
Image of the Tripadvisor rating Pros Outweighed the Cons

Feb 18, 2024 Geetch

Pleasantly surprised. We had a great week of weather and stayed in the Palace Tower which may be the best location for 2 adults with no kids. Kids? They were all over the place as this is clearly a family resort but we didn't mind. We enjoyed the long walks to the lobby and never used the tram. Nor did we use the on-site amenities (did I say… Read more
Pleasantly surprised. We had a great week of weather and stayed in the Palace Tower which may be the best location for 2 adults with no kids. Kids? They were all over the place as this is clearly a family resort but we didn't mind. We enjoyed the long walks to the lobby and never used the tram. Nor did we use the on-site amenities (did I say kids?) except for breakfast buffet which was good. We had a rental car that we used daily. The valet service was on-point and unfailingly quick and courteous. 5 Stars ladies and gentlemen! Room was very comfortable and clean and featured a great balcony with sunset views. Being close to the Kings and Queens markets which can be reached by a lovely walk was a big plus. Also as a coffee drinker I appreciated the fact that the Waikoloa Coffee Company outlet was only a couple of minutes from the room. This is a reasonably priced resort compared to the others in the area and we never intended to spend much time in the hotel. As a pleasant if somewhat hectic point of departure to see the rest of the island it serves its purpose well. Read less
Image of the Tripadvisor rating Run down needs renovation.

Feb 16, 2024 Dawn W

Currently staying at the hotel. We have been here multiple times over the last 25 years. The hotel is severely run down. The room is in desperate need of a complete renovation. Old dated furnishings that look best up. Dark and gloomy with sagging uncomfortable bed. Bathroom looks original and very dated. Used to be full of beautiful florals around… Read more
Currently staying at the hotel. We have been here multiple times over the last 25 years. The hotel is severely run down. The room is in desperate need of a complete renovation. Old dated furnishings that look best up. Dark and gloomy with sagging uncomfortable bed. Bathroom looks original and very dated. Used to be full of beautiful florals around the hotel not any more. Ate at check in at the tapa room and service was slow and food was just awful. Nothing special. So disappointed in the sad look of the hotel. It used to be spectacular. Just sad now. Read less