Hilton Waikoloa Village

Big Island, Hawaii

The hotel

A complete destination resort, the Hilton Waikoloa Village is perhaps like no other place you've ever been to! Set in breathtaking tropical gardens, it features award-winning dining, world-class shopping and a huge range of activities covering everything from golf and tennis to water sports. As well as tranquil waterways, there are beautiful flagstone paths flanked by millions of pounds worth of Polynesian and Asian artwork. You can frolic in over four acres of freeform pools with waterfalls, a swinging rope bridge and a 175 ft water slide amongst the attractions. There are also two championship golf courses, eight tennis courts and every water sport imaginable. In fact, there's so much to see and do, you won't ever want to go home!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Kids Club
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Yoga
  • Laundry Service
  • Internet Access

Where is it

On the Kohala coast of Hawaii's Big Island. Transfer time from Kona Airport: 45 minutes.

Hotel information

1,240 rooms in 3 buildings. All with private balcony or lanai, air-conditioning, cable TV, high-speed Internet access*, telephone, tea/coffee maker, mini-bar, safe, iron and board, and hairdryer. Resort View Rooms overlook the golf course, nearby mountain and gardens, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean View Rooms and Deluxe Ocean View Rooms, sleeping maximum 2 adults.

Ocean Tower Ocean Front Rooms, sleeping maximum 2 adults.

Other room types available. 

Why is this a Virgin Holidays Favourite?

A peaceful resort with lots of activities for both adults and a children including water sports and golf.

9 restaurants, including Big Island Breakfast, Orchid Marketplace (grab & go snacks and sandwiches), Lagoon Grill (Open-air beach grill, open for lunch and dinner in high season), Boat Landing Cantina (open for lunch), Kona Tap Room (gastro pub, open for lunch and dinner), Kamuela Provision Company™ (Hawaiian cuisine, open for dinner), Nui Italian (dinner and take-aways) and Waikoloa Coffee Co. Choice of bars. 3 swimming pools (2 with waterfalls and water slide and the other an adults-only pool). Kohala Spa*. Fitness centre. 2 Championship 18-hole golf courses*. 8 tennis courts*. Water sports*. Cultural lessons, including an astronomy programme and lei-making lessons. Children's activities*. Legends of Hawaii Luau and regular evening entertainment. Concierge service. Room service*. WiFi*. Laundry/dry-cleaning service*. Self-parking $30, valet parking $37, plus tax per day (payable locally, subject to change).

Resort fee from $40–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - High-speed Internet access in guest rooms and public areas - In-room PlayStation 3 console with unlimited films and games - Daily activities including lei making, hula and ukulele lessons - Fitness and yoga classes at the Spa (one per person, per day, subject to space) – Big Island Bird talk with resident wildlife specialist – 15-minute photo session and one 4x8" photo keepsake – 20% discount on Lagoon beach toys (non-motorised) – 10% off selected catamaran cruises – Local and 800 calls. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3959)
  • Very good (3227)
  • Average (1646)
  • Poor (842)
  • Terrible (558)
Image of the Tripadvisor rating Beautiful, great for kids, no good food options (during pandemic)

Apr 11, 2021 marcdL6648LV California

I just spent a week at the Hilton Waikoloa with my wife and kids. The resort is gorgeously landscaped, huge and spread out. The swimming pools are huge, beautiful and fantastic for kids. The lagoon offers a great swimming alternative, with water bikes for rent. The kids also liked seeing the dolphins (on the property.) Note *there is no beach*… Read more
I just spent a week at the Hilton Waikoloa with my wife and kids. The resort is gorgeously landscaped, huge and spread out. The swimming pools are huge, beautiful and fantastic for kids. The lagoon offers a great swimming alternative, with water bikes for rent. The kids also liked seeing the dolphins (on the property.) Note *there is no beach* at the resort, but the nearest beach is a 7 minute Uber ride. None of the pool chairs have shade umbrellas (which is shocking.) If you need shade, prepare to rent a cabana for the day. There is no room service (again due to pandemic,) so if you want fresh towels or coffee you gotta hunt it down. We just went in April (pandemic,) so only one restaurant was open for the entire resort. It's an "Italian" restaurant, and honestly the food was just not that good. I've been to Italy multiple times- the food is to die for. But the Hilton's Italian restaurant was a below average approximation, even by "Americanized" standards. Also, the menu consisted of only pasta and pizza. (How many nights in a row can you eat pasta??) There is also one lunch grill open, but again the menu options were strikingly limited. In short, food became a major problem. We left the resort daily looking for other options (taxi, Uber.) There's one restaurant nearby on the beach (it's a 2 hour wait to get a table,) otherwise you're looking at the food court in the nearby mall. The challenge of eating was the biggest disappointment of our vacation. We paid for a luau night with buffet, but again the buffet was pretty bad and very limited. You are sitting in a large concrete area with tables, and subjected to 2 hours of amplified Hawaiian music from a stage- I would not recommend the luau. As a final note: This resort is so spread out that the architects installed a tram to help people get around. However the tram comes VERY infrequently, so you're better off just walking. I would not recommend this resort for anyone who's older and has knee problems, or disabled etc. In summary I think it's good for families and kids, but maybe not for romantic couples, and bring a TON of snack food for the kids to eat. Read less
Image of the Tripadvisor rating Fabulous time at Hilton Waikoloa Village

Apr 10, 2021 Trail61413221930 Lehi, Utah

Our stay at this resort was amazing. We attended the Luau on resort as well & were thoroughly impressed. The pools at this resort was the highlight for my kids & the incredible lagoon right on property is an added bonus.
Image of the Tripadvisor rating So disappointed

Apr 8, 2021 travelbycara Roswell, Georgia

The rooms were clean and average this is as good as it gets, if you are not at the pool before 8.30 you have zero chance of getting a sun lounger, I was told by staff to just move towels if there was no personal belongings. If you are dreaming of an idyllic swim / snorkel in the lagoon with the turtles think again, they lease boats to any age,… Read more
The rooms were clean and average this is as good as it gets, if you are not at the pool before 8.30 you have zero chance of getting a sun lounger, I was told by staff to just move towels if there was no personal belongings. If you are dreaming of an idyllic swim / snorkel in the lagoon with the turtles think again, they lease boats to any age, without an adult, so the chances are you’ll be hit by a kayak, paddle board or Pedlo are high you can’t relax at all. The dolphins space was so so sad, they are fighting and have very little room to move, they are so intelligent and are better than performing for us, see them and the whales in the wild. Food options are limited and long waits, almost $5 for a soda, we have travelled extensively and I can honestly say this was one of the worst places we’ve stayed at for the price and expectation. Read less
Image of the Tripadvisor rating Loved this Hotel!

Apr 6, 2021 dallisk2021 Honolulu, Hawaii

Conviently located 25-30 mins away from Kona airport. There’s a black sand beach about 25 mins in the opposite direction from the hotel. The Hotel’s tram was very helpful. The breakfast was great. The pools were very nice. The dolphin sanctuary if very nice & educational. You even have the opportunity to swim w/ the dolphins. The dolphins at that… Read more
Conviently located 25-30 mins away from Kona airport. There’s a black sand beach about 25 mins in the opposite direction from the hotel. The Hotel’s tram was very helpful. The breakfast was great. The pools were very nice. The dolphin sanctuary if very nice & educational. You even have the opportunity to swim w/ the dolphins. The dolphins at that hotel are in an environment that mimics their own natural habitat. Which made me feel a lot better. Overall it was an amazing stay. 10/10 recommend Read less
Image of the Tripadvisor rating Spring break 2021

Apr 6, 2021 Lvcollins2021 Las Vegas, Nevada

After jumping through all the hoops to get to Hawaii, this property was welcomed enjoyment. Great location, great food. Nui has amazing food. Chicken parm is awesome. Freda upon arrival was great at the front desk.