Hilton Waikoloa Village

Big Island, Hawaii

The hotel

A complete destination resort, the Hilton Waikoloa Village is perhaps like no other place you've ever been to! Set in breathtaking tropical gardens, it features award-winning dining, world-class shopping and a huge range of activities covering everything from golf and tennis to water sports. As well as tranquil waterways, there are beautiful flagstone paths flanked by millions of pounds worth of Polynesian and Asian artwork. You can frolic in over four acres of freeform pools with waterfalls, a swinging rope bridge and a 175 ft water slide amongst the attractions. There are also two championship golf courses, eight tennis courts and every water sport imaginable. In fact, there's so much to see and do, you won't ever want to go home!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Kids Club
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Yoga
  • Laundry Service
  • Internet Access

Where is it

On the Kohala coast of Hawaii's Big Island. Transfer time from Kona Airport: 45 minutes.

Hotel information

1,240 rooms in 3 buildings. All with private balcony or lanai, air-conditioning, cable TV, high-speed Internet access*, telephone, tea/coffee maker, mini-bar, safe, iron and board, and hairdryer. Resort View Rooms overlook the golf course, nearby mountain and gardens, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean View Rooms and Deluxe Ocean View Rooms, sleeping maximum 2 adults.

Ocean Tower Ocean Front Rooms, sleeping maximum 2 adults.

Other room types available. 

Why is this a Virgin Holidays Favourite?

A peaceful resort with lots of activities for both adults and a children including water sports and golf.

9 restaurants, including Big Island Breakfast, Orchid Marketplace (grab & go snacks and sandwiches), Lagoon Grill (Open-air beach grill, open for lunch and dinner in high season), Boat Landing Cantina (open for lunch), Kona Tap Room (gastro pub, open for lunch and dinner), Kamuela Provision Company™ (Hawaiian cuisine, open for dinner), Nui Italian (dinner and take-aways) and Waikoloa Coffee Co. Choice of bars. 3 swimming pools (2 with waterfalls and water slide and the other an adults-only pool). Kohala Spa*. Fitness centre. 2 Championship 18-hole golf courses*. 8 tennis courts*. Water sports*. Cultural lessons, including an astronomy programme and lei-making lessons. Children's activities*. Legends of Hawaii Luau and regular evening entertainment. Concierge service. Room service*. WiFi*. Laundry/dry-cleaning service*. Self-parking $30, valet parking $37, plus tax per day (payable locally, subject to change).

Resort fee from $40–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - High-speed Internet access in guest rooms and public areas - In-room PlayStation 3 console with unlimited films and games - Daily activities including lei making, hula and ukulele lessons - Fitness and yoga classes at the Spa (one per person, per day, subject to space) – Big Island Bird talk with resident wildlife specialist – 15-minute photo session and one 4x8" photo keepsake – 20% discount on Lagoon beach toys (non-motorised) – 10% off selected catamaran cruises – Local and 800 calls. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3951)
  • Very good (3221)
  • Average (1636)
  • Poor (834)
  • Terrible (551)
Image of the Tripadvisor rating Very beautiful hotel

Jan 14, 2021 Yuran C

I enjoyed my stay at the hotel. The art collection was amazing. I stayed in palace tower and I walked every day just to look at their art. Employees are incredibly nice. They were at 10 percent capacity and I had the whole pool to myself. The parking was 35 dollars per day. I got breakfast 10 dollar credit for being a Hilton diamond member. Make… Read more
I enjoyed my stay at the hotel. The art collection was amazing. I stayed in palace tower and I walked every day just to look at their art. Employees are incredibly nice. They were at 10 percent capacity and I had the whole pool to myself. The parking was 35 dollars per day. I got breakfast 10 dollar credit for being a Hilton diamond member. Make sure your room is not close to elevator. My husband couldn’t sleep from the noise of the hallway. Read less
Image of the Tripadvisor rating Family with 6 Year Old Review

Jan 11, 2021 Todd T Seattle, Washington

My wife, 6 year old daughter and I stayed at the Hilton Waikoloa Village from December 27, 2020 through January 4, 2021. Here is my honest opinion: Food/Dining: There is no room service, and there is only 1 restaurant (Nui) and 1 coffee shop (located in the Ocean Tower). The breakfast sandwiches in the Ocean Tower were pretty good, better than… Read more
My wife, 6 year old daughter and I stayed at the Hilton Waikoloa Village from December 27, 2020 through January 4, 2021. Here is my honest opinion: Food/Dining: There is no room service, and there is only 1 restaurant (Nui) and 1 coffee shop (located in the Ocean Tower). The breakfast sandwiches in the Ocean Tower were pretty good, better than Nui. Nui has a limited menu but the food was pretty good overall. There is food down near the pools. That good is so-so as it sits under a heat lamp, but it did the trick. The Queen's Shops nearby are open and with (I think) 2 restaurants open for dining. There is also a grocery store right there which is super convenient! Grounds: Absolutely beautiful. Be prepared to walk! There is a tram that runs daily but most of the day there is only 1 tram. If you miss it, you'll be walking a long distance to get where you want or you'll sit and wait for 20 minutes. We stayed in the Lagoon Tower and it was a decent walk to get to Nui (estimate about a 15 minute walk). Pool and Beach: There is no natural beach here. There is a lagoon that is fed by the ocean that offers "ok" snorkeling. The water isn't all that clear but I saw turtles daily and even saw a small manta ray. The sand at the lagoon is not the powdery, natural sand of nearby beaches. It is a little more rough. The pools are COLD! We picked this hotel for our daughter, but after the first day, she didn't want to go back to the pool because of the temperature. The ocean is way warmer! Dolphin Quest: Super awesome and informative. Don't pay extra to go as an adult. Simply watch your kiddos and save the extra money because it is NOT cheap. Luau: We went to the Luau for New Year's Eve and it was a nice treat; however, the setting seriously lacks. The price is high and the location is very, very subpar. This is my 4th Luau and is the only one not located on a beach. It is located on a cement floor setting. The fire dancer is legit!!! However, I would not recommend this luau as it feels like you're in a parking lot that contains a stage. Notes: Parking is expensive if you rent a car. I think it was $40 a day, and you need a car especially if you want to go to a real beach. I'd recommend renting beach chairs for your stay. You can take them with you to beaches and to the lagoon (which, if you have kids, is where you'll be). Although I enjoyed my stay, I do not plan on returning simply due to the lack of a natural beach and temperature of the pool. My option to return or not does not have anything to do with the service, staff, grounds or location. I simply love the beach and waves and this hotel does not provide that. Read less
Image of the Tripadvisor rating It's the people!

Jan 10, 2021 anamauka Kihei, Hawaii

Waikoloa is an amazing place - you could go on and on about the art, the pools, the rooms, etc. etc., but it's the people that make the difference. I look forward to being able to head back and see Shawn, Melanie and Bhelle at the Front Desk again! Special thanks to the three of you for being so welcoming and helpful, making my stay memorable.
Image of the Tripadvisor rating Amazing place for family vacation

Jan 4, 2021 GraceEunK San Francisco, California

This hotel offers amazing amenities including pools, beach where you can snorkel with many colorful fishes and turtles. Additionally I loved the arts works and sculptures around the hotel buildings . The hotel is big so if you are not a big fan of walking then this is not a place for you. Our family loved the walk with a view of spectacular ocean… Read more
This hotel offers amazing amenities including pools, beach where you can snorkel with many colorful fishes and turtles. Additionally I loved the arts works and sculptures around the hotel buildings . The hotel is big so if you are not a big fan of walking then this is not a place for you. Our family loved the walk with a view of spectacular ocean view . I loved snorkeling and got to see turtle, squid and eel as well as many exotic colored tropical fishes Read less
Image of the Tripadvisor rating Not putting best foot forward...Felt like very expensive glamp'ing.

Jan 3, 2021 garths2018

We greatly needed to get out of the house after 9 months of Shelter in Place, as we have been fairly conservative to protect ourselves from COVID. This was our third trip to Hilton Waikoloa Village in 9 years. Normally we love it. However, their response to COVID has basically been to shut down. They have so many services shut down, I am not sure… Read more
We greatly needed to get out of the house after 9 months of Shelter in Place, as we have been fairly conservative to protect ourselves from COVID. This was our third trip to Hilton Waikoloa Village in 9 years. Normally we love it. However, their response to COVID has basically been to shut down. They have so many services shut down, I am not sure why they are taking reservations. The web site tells you some of the services that are shut down, but there are even more things shut down than you expect. No room service. Basically everything except 1 restaurant and 1 bar are shut down, so food and beverage selections are seriously limited or simply not available. Bloody Mary with Breakfast? Not available. The resort has notoriously long walks between towers, pools, etc, so they have trams and boats to transport people. Most of that is shut down, so going from your room, to the lobby, the shops, the pools, or between any of that is a long wait (30 minutes) or a serious HIKE. We booked a suite for 5 people for a week (ourselves and our three adult children), and it was 'stocked' with 2 packets of coffee and 2 disposable cups! We called for more coffee and they provided coffee packs, but no creamer, sugar, or cups. What did they expect us to drink from? It was like they were afraid we might get 1 extra packet of coffee. I can understand cutting back on 'in room' exposure, but then stock up on basic supplies like clean towels, shampoo, conditioner, coffee, cups, etc... so we are not begging for basics. We had 4 towels for 5 people? Again, no daily cleaning is fine with me, but at least provide a few extra towels so everyone in the suit can shower and have a clean towel. Being in Hawaii is always enjoyable, but the resort was a far cry from their normal experience and not worth the premium $ we paid. You simply could not relax as even getting a beverage was too much effort. We ended up getting Contigo containers and providing our own snacks and drinks. Way too much work for the posh vacation we were expecting. To top it off, the shower had ZERO water pressure - very hard to get all the beach sand washed off and getting shampoo and conditioner out of long hair was a struggle. Positives: The suite was spacious. Visibility in the lagoon was not great this trip, but we still saw a variety of fish, eels, and turtles. We love the lagoon. Dolphin Quest was still awesome. Off the resort: We went to see the active volcano crater after dark..that was worth the short hike. If you go, be sure to have a mechanism to light the path. We went to Manini Beach, a small community beach on the far side of Captain Cook's cove. The snorkeling was terrific! Wear water shoes to protect your feet. Because there was nothing available on the resort, we spent more time at the King's and Queen's shops. A-Bay had live music and excellent drinks after dark. I wish we had discovered that sooner. We could have sat on their patio every night and greatly enjoyed it. We spent time at the Westin at Hapuna Beach and that was great. I felt the Westin was Covid Safe for guest and employees, while still providing excellent service. Seriously, unless you have small kids who love to snorkel in the lagoon, reconsider your reservation options. Read less