Sheraton Kauai

Kauai, Hawaii

Virgin rating

Deluxe Garden View Room
Pool Palapa
RumFire Poipu Beach
Lava's on Poipu Beach
Lava's on Poipu Beach
Deluxe Garden View Room
Pool Palapa
RumFire Poipu Beach
Lava's on Poipu Beach
Lava's on Poipu Beach

The hotel

Rooms at the Sheraton are nestled amid 20 acres of lush gardens, and you can upgrade for stunning views of Poipu Beach on Kauai's sunny South Shore. Take in stunning natural views all over the resort, from the fitness centre overlooking the ocean to the garden terrace and the restaurants offering panoramic views of the beach. RumFire Poipu Beach allows you to enjoy amazing sunset views over dinner, whilst Lava’s on Poipu Beach is the place for early risers to experience beautiful sunrises. The ambience of the restaurants is as important as the food itself, which includes Pacific Rim and regional American — and incorporates the freshest island ingredients with global influences.

Amenities

  • Tennis
  • Kids Club
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking
  • Beachfront location

Where is it

Overlooking the ocean on the famous white sands of Poipu Beach.

Hotel information

378 rooms on 4 floors in 11 buildings with 8 lifts. All with balcony, air-conditioning, 32" flat-screen TV, WiFi*, tea/coffee-making facilities, mini-fridge, hairdryer, safe, iron and board, and bathrobes. Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Deluxe Garden View Rooms are located in the Ocean Wing with views of landscaped gardens, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Deluxe Oceanfront Rooms are steps away from Poipu Beach with 2 double beds, sleeping maximum 3 adults.

Luxury Oceanfront Rooms are newly renovated, with 1 king-size bed and a queen-size sofa bed or 2 double beds, sleeping maximum 3 adults.

Deluxe Ocean Front Suites offer a bedroom, spacious living room with a sofa and armchair, a dining table and a wet bar. There's 1 king-size be, sleeping maximum 2 adults.

RumFire Poipu Beach (Hawaiian cuisine with global influences, open for dinner), Lava's on Poipu Beach (casual bar and grill, open for breakfast, lunch and dinner), Halelani Dinner (private dining under the stars), Auli'i Lu'au (beachfront show with traditional food and drink, twice weekly), and Link@Sheraton Café (coffee and pastries). Ocean courtyard with fire pits. Garden terrace. 2 swimming pools. 24-hour fitness centre. Whirlpool. Spa Bungalow (massage and skincare)*. Tennis*. Championship golf course nearby*. Children's centre (5-12 years)*. Room service*. Laundry service*. Shops. Porter service. Concierge service*. WiFi*. Complimentary self-parking. Valet parking $10 plus tax per night (payable locally, subject to change).

Resort fee $40 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: daily self parking, enhanced wireless internet service in guest room, welcome gift - chocolate macadamia nut (one time only), cultural and fitness activities, weekly live entertainment, arts and crafts (see activities calendar in guest room for details), daily half hour yoga for 2 guests, sun care package:  bag with sunscreen, aloe, and lip balm (one time only), daily bamboo pole fishing for two guests, daily water sports classes:  beginning scuba in the pool, intro snorkeling, water aerobics for 2 guests, daily hula lesson for two guests.  Resort charge inclusions are subject to change.​

4 nights at all times.

*Denotes local charge. 

Please note: this hotel is for adults aged 16 and over.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1071)
  • Very good (987)
  • Average (458)
  • Poor (252)
  • Terrible (183)
Image of the Tripadvisor rating Weird hotel that is overpriced

Dec 1, 2023 laurawf Frankston, Texas

I had a hard time deciding whether to book this hotel because of the mixed reviews. I think that if you are expecting a full service “resort” this is not it. I also didn’t think it was worth the price point. On the positive all the staff were super nice. However the resort is very understaffed. If you need something from the front desk, get ready… Read more
I had a hard time deciding whether to book this hotel because of the mixed reviews. I think that if you are expecting a full service “resort” this is not it. I also didn’t think it was worth the price point. On the positive all the staff were super nice. However the resort is very understaffed. If you need something from the front desk, get ready to wait because there is only one person working. It took me 30 minutes to check in. The front desk also closes over night. A lot of the staff appear to be very new and can’t answer basic questions or give you the wrong information like”do I need a reservation for the restaurant”. The hotel layout is strange. The main hotel has no front desk or staff to ask questions. You have to go to the time share side which is across a street. you can’t get to the restaurant to eat breakfast without going out in the rain. I used the business center every morning. It is connected to the main lobby and they play music all the time so it loud. The weirdest was they had a social event in the business center one day I was there so it was impossible to work. I asked the front desk for a different place to work and all they could offer was sorry. There is only one restaurant open Monday through Wednesday. Read less
Image of the Tripadvisor rating Nightmare at Sheraton Kauai

Nov 15, 2023 LadyinMotion St. Petersburg, Florida

Imagine our experience was your experience... You are misinformed at registration upon arrival, then spend hours waiting only to get a room not even close in quality to the deluxe oceanfront suite you paid for. (In fact, what you get is a made-over standard hotel room overlooking the pool vs. ocean, and one of your bath towels has shreds hanging… Read more
Imagine our experience was your experience... You are misinformed at registration upon arrival, then spend hours waiting only to get a room not even close in quality to the deluxe oceanfront suite you paid for. (In fact, what you get is a made-over standard hotel room overlooking the pool vs. ocean, and one of your bath towels has shreds hanging from it.) You spend the evening hours trying to find an available suite at another Marriott property for the period of your stay, to no avail. Meanwhile, knowing your looking for an alternative, management elects to cancel your room after the first night, saying your travel agency requested cancellation. So, you spend more hours investigating and trying to resolve the matter, only to discover the Sheraton Kauai and not the travel agency initiated the cancellation and lied about it. After being busted, they say they'll relocate you to a better room, for which you wait hours again. You then pack and move to the new room only to find it does not have the queen beds you and your friend said you need, so you have to move back to the same room and unpack again. For all of your frustration which consumes nearly 28 hours, on top of $4,147 for your stay, you receive a $50 credit you must spend at the hotel that's failed you and lied to you, followed eventually by an email from its management that offers no apology, but instead tells you the trouble they caused you has been resolved for future patrons. Unless you are comfortable spending thousands of dollars being abused on vacation, avoid this hotel (which errantly calls itself a resort). Book instead at the Sheraton Coconut Beach Resort in Kauai. We stopped there before leaving the island and the suites (real, fabulous oceanfront suites) and amenities are outstanding, as was the customer service we received while touring there. Read less
Image of the Tripadvisor rating Nice Resort and Location

Nov 5, 2023 330meredithn

This hotel was pretty good. The views are great from the ocean view room we had. The pool has everything you need, not a lot of bells and whistles, but the pool staff at the activity desk was excellent and knew me by name after a couple days. Poolside food and drinks were pretty good and came from the adjacent Lava's restaurant. We were given… Read more
This hotel was pretty good. The views are great from the ocean view room we had. The pool has everything you need, not a lot of bells and whistles, but the pool staff at the activity desk was excellent and knew me by name after a couple days. Poolside food and drinks were pretty good and came from the adjacent Lava's restaurant. We were given daily free boogie board rentals with our Titanium Elite status, which was really nice. The Elite status breakfast offerings left a lot to be desired and were not that good; portions were small and offerings were basic. Location is great and right on the beach. We walked down the beach to see the sea turtles every night. We loved our stay here for the most part, but I'd stay up north near Princeville if I could do it again. The Luau at the resort was really well done and being at the same resort we are staying at was very convenient. The kids and I did a few of the activities included in the "resort fees" like water color painting and a few crafts. We liked the activities and crafts and enjoyed them. The pool gets pretty sandy by the end of the day, but it's cleaned thoroughly early every morning. The staff were all very friendly and the service was excellent. Read less
Image of the Tripadvisor rating Stunning location and amazing service

Oct 18, 2023 Traveler609333

Eloped here in 2019. Returned for our 3rd year anniversary and they rolled out the red carpet. Service and food were amazing. Location cannot be beat. Was a wonderful wonderful trip. Returning again this November..will stay here again..even over the Marriott Vacation Club/resorts!
Image of the Tripadvisor rating Sleepy

Oct 18, 2023 SPOF2000 Lincoln, Nebraska

This resort is half time share half hotel. We stayed at the hotel. You are frequently asked to listen to the sales pitch. Very nice place. Great beach. Nice pool. Maybe a couple average places to eat. I would describe the place as very sleepy. You will be hard pressed to find anyone really working. It’s weird. No shopping. One little coffee shop.… Read more
This resort is half time share half hotel. We stayed at the hotel. You are frequently asked to listen to the sales pitch. Very nice place. Great beach. Nice pool. Maybe a couple average places to eat. I would describe the place as very sleepy. You will be hard pressed to find anyone really working. It’s weird. No shopping. One little coffee shop. Open sometimes. Concierge desk staffed when the mood strikes them. Read less