Hilton Hawaiian Village Waikiki Beach Resort

We arrived from the airport and our first encounter at the hotel was with the very helpful, pleasant, and knowledgeable front desk clerk, Donna. It had been a long travel day beginning very early in Portland, Maine and Donna was so helpful and nice. We were checking in with friends from Ohio and the four of us planned our Hawaiian vacation to celebrate our 50th wedding anniversary in the 50th state. Read less

Pros - Had a good view - Resort has a good location near the hotel Cons - Service is non-existent - Check in is at a ridiculous 4 pm and check out is worse at 10 am. I was told they would accommodate a 9:30 am check in but didn't get a room till 3:00 pm - They don't provide tea bags in the rooms. What? - House keeping did not clean coffee maker, provide new creamer packets or coffee after first night. - Pool is really small and not cleaned. Not outdoor shower by the pool and if you want to use the shower - it is $18 to use it - After I complained about all of this the to the resort manager basically told me all of this was per policy. Seriously? Huh - understand it's Hawaii but there is competition and other choices. I'll take my business elsewhere and would recommend the same for others. Read less

We stayed at the resort as part of a work trip for a week in Honolulu. Our room was in the Diamond Tower and was a resort view overlooking the pool. My room preference is away from the elevator so we were at the end of the building and the view left something to be desired. As other reviews have stated the rooms are a bit dated, but overall it was pretty comfortable. The main Waikiki beach is about a 25 minute walk. There is quite a bit to do at the resort, but it all comes at a price. The resort fee gets you a DVD card, for your tower only, and discounts to many of the amenities. For a family with kids, the resort fee is probably a good deaI. I thought many of the sit down restaurants were pricey, even for Honolulu, but the food was good. The breakfast buffet at the rainbow tower was, in my opinion, way over priced for the food served. Places that we did enjoy eating at a more reasonable price included Wiki Wiki Market, Lanikai Juice for smoothies and breakfast, and Lappert's Hawaii for ice cream. The Tropics was a nice place to have an early dinner and watch the sunset. Most of the shopping was upscale, consistent with the Waikiki area. The resort provides very easy access to the beach and the lagoon was fun to paddle board in. Friday nights are fireworks which are easily viewed from the beach. The most disappointing aspect of the resort is that there are no adult only whirlpools or pools open past 8pm. There are also no laundry facilities for resort guests. There is live entertainment every night, although the music is pretty loud and can easily be hard inside the rooms. All of the staff we interacted with were very helpful and friendly. Check in and Check out were long waits and one employee told us it was because they were trying to cut costs and not have as many people working. It did appear that at least one tower was having beds and furniture replaced while we were there. Overall though, we enjoyed our stay. Read less

Although this hotel was boasted as one of the best in the area, we were somewhat disappointed. Thankfully we stayed here based on a leadership group booking for my wife’s business & the rates were reduced. Personally I don’t think the room we stayed in was worth $250 - $300+ USD a night. The room was dated & was in need of some major remodel / upgrades (e.g. mattress, pillows, room decor, bathroom fixtures, carpets, etc.) & although it’s a huge property at 22 acres, it is overwhelmed with stores & shops trying to sell their high end items. On the good side of things, there are many delicious & reasonably priced restaurants on the property & within walking distance (1-2 blocks) from the property. The beach & lagoon are gorgeous with white sand & crystal clear blue water, however if you want the use of a lounger chair on the beach, be prepared to spend $16 USD PP. Lots of lounges & bars on site for some nightly adult relaxation & entertainment & several pools in the courtyard for all to enjoy all day long. Overall, we were disappointed in the room & cost of everything & having stayed at many Hilton brand hotels throughout our business & pleasure globe trotting I expected more from the Hilton. This personal impression may have been amplified on our part as we normally do not spend much time in our rooms & would be spending it sightseeing or relaxing on the beach or by the pool, however it was unusually raining in Honolulu for over half of our stay, so we would up spending more time in the room then what we normally would. Best wishes! Read less