Hilton Hawaiian Village Waikiki Beach Resort

Absolutely terrible place to go. Looks like it hasn’t has a reburb since Elvis stayed there. Paint peeling off in rooms, sinks stained with brown stripes. Check in terrible. One of my family went to the check in desk and said “can you help me please” The check in lady said “ if it’s a quick question as I am very busy”. Was also faced with an unexpected daily $52 resort fee. Honestly I wish I chose another place.it was so old. And soooooo very expensive in the resort. Anyone reading this,please take my advise and choose another place to stay. Read less

What has happened to this hotel? This was our third stay at the Rainbow tower and we were so terribly disappointed, and I've decided my loyalty to the Hilton brand is not worth it. I'm a diamond member with 86+ nights at Hilton in the past year, and I've seen the decline at many Hilton properties, but I can't believe how far this resort has fallen. Why did we come back? We loved the view of Diamond Head from the Rainbow tower and the convenient location on Waikiki beach. While you don't need to leave the village, you are so close to all the dining and shopping and it would be foolish to pay for the mediocre food on site. Yes, it is a very crowded resort, but we knew that and were fine. We also expected the room to be small and perhaps outdated, but we did not expect a dirty room. The walls were stained with chipped and peeling paint. The rug was filthy. You would not dare walk barefoot here. The patio was covered with pigeon poo and virtually unusable. The TV is outdated with no streaming capability, and has a DVD player, thank you very much! Hilton's cost cutting was on display everywhere. While the bed has a sheet to sleep on, there is no top sheet, and you are expected to sleep with the comforter covering your body. Gross and I'm sure the comforters are not cleaned between guests. Pillows and matress old. Towels thread bare. Coffee in the room not replenished. Hilton Gold/Diamond guests are supposed to receive two bottles of water when checking in, not a big deal but here it is. They are no longer given unless you go to the time share desk and do a survey. No thank you. There is no aloha at the front desk when checking in. No acknowledgement or thanking for repeat stays. No upgrades, in fact I have not received a single upgrade at any Hilton during the past year despite numerous stays. Diamond members are supposed to receive upgrades if available, they never are, unless you state you are willing to pay for one. Shame on Hilton. I tried to call guest services and the front desk, but the phones in the room don't work. The line to speak to someone at the front desk would take a half hour to wait. I did complain to the concierge who could barely muster an apology. No Aloha, no service here. Prices are egregious. Hilton has done away with a free breakfast for loyalty members and has done away with all buffets at this resort. See photos of the breakfast menu, breakfast for two will cost you north of $100. Thankfully all the nicer hotels on the beach still do offer luxurious breakfasts at affordable prices. We ended up going to Dukes for a lavish buffet at $25. The lobby there was clean and beautiful and I was questioning why I was staying at the Hilton if I had to walk elsewhere for breakfast. Don't forget the daily resort fee, and parking is now $72-$82 a day, more than double the price of our rental car! This last stay at the Rainbow tower has really soured me on Hilton. I've been loyal to the brand, but this stay has ended it. Cost cutting, dirty and in disrepair, price gouging at every turn. I'll use my points up and explore other options going forward. This stay has totally turned me off to the Hilton brand. If you are considering this hotel, please research and consider other options. Read less

I stayed at the Rainbow Village Building. It's the high end section of this resort community. The views of the Ocean and Beach are spectacular and the room was clean, neat and spacious. For the price however it was lacking in what one would expect at this price range. No mini bar. almost non-existent room service and very limited dining after 10pm. The tap water tastes like it comes from a rusty pipe. No bottled water provided in room. The staff are very friendly and attentive. Read less

I went on a tour and covered 3 islands in 12 days. This was too much. Two days travel time, one day there and one, one day coming home and a 5 hour time difference. Don't do more than 2 islands over 2 weeks. I stayed at the Prince Waikiki. Lovely hotel, great service, delicious breakfast buffet. The hotel overlooked the marina and was only a 5 minute walk to the beach. The Hilton Hawaiian Village was a couple of hotels down, right on the beach and lovely grounds, shopping area & restaurants. We spent a lot of time there. I wish I had stayed there. On the big Island, I visited the National Volcanoes park. It was really Interesting. In Maui, I stayed at the Sheraton Maui; nice hotel, great location. My highlight was snorkeling right off the hotel beach & seeing all the sea turtles. Read less