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Take in the rich heritage and stately décor of ‘The First Lady of Waikiki’. Something of a legendary resort, it cleverly combines turn-of the-century Victorian elegance with modern luxuries. Relax by the pool area, under the shade of the historic banyan tree, or on the resorts private section of beach. Fancy a bit of pampering? Treat yourself to an amazing experience at the Moanalani Spa, the only oceanfront Spa in Waikiki, where the menu features relaxing treatments inspired by traditional Hawaiian healing techniques. Dining is a treat here — from the oceanfront setting of Beachhouse at the Moana to the delightful island tradition of afternoon tea at the Veranda at the Beachhouse. For a pre-dinner glass of wine or artisan beer, head to Vintage 1901 overlooking the banyan tree, or enjoy a tropical drink with live entertainment at The Beach Bar.
Amenities
Surfing
Yoga
Kids Club
Families
Honeymoon
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
No Smoking
Restaurant
Room Service
Where is it
On a prime stretch of Waikiki Beach, opposite International Marketplace, with lots of shops, bars and restaurants.
Hotel information
793 rooms on 21 floors in 3 buildings. All with air-conditioning, LCD TV with pay-per-view films, high-speed Internet access*, alarm/clock radio, coffee maker, mini-fridge, safe, The Heavenly Bed®, hair dryer, iron and board. Double Banyan City Rooms or Double City View Diamond Rooms with 1 king-size Heavenly Bed®, sleeping maximum 2 adults.
Double Deluxe Tower City Room, sleeping maximum 4 adults.
Double Tower Partial Ocean View Rooms, sleeping maximum 4 adults.
Double Banyan Classic Ocean Rooms, sleeping maximum 4 adults.
Double Deluxe Ocean Diamond Rooms, sleeping maximum 4 adults.
Double Deluxe Ocean Tower Rooms, sleeping maximum 4 adults.
Premier Ocean View Rooms, sleeping maximum 4 adults.
Booking Bonus: Receive a complimentary room upgrade from a
Tower city to Tower Partial Ocean View and reduced rates for completed stays between 9 Aug'23–15 Jun '24, book by 18 Dec '23.
Any applicable offers have
been calculated into the prices shown. Offers may not be combinable. Blackout
dates apply. Terms and conditions apply.
Beachhouse at the Moana (oceanfront fine dining, open for dinner), Veranda at the Beachhouse (breakfast, lunch and afternoon tea), Surfrider Café (healthy breakfast and lunch), The Beach Bar (tropical drinks and casual Hawaiian cuisine for lunch and dinner), Vintage 1901 (wine, artisan beer and savoury bites).
Range of daytime/nighttime entertainment.
Beach Pool. Moana Lani Spa, A Heavenly Spa by Westin* (with steam room and relaxation lounge). WestinWORKOUT® Fitness Facility. Water sports rentals*. Hawaiian arts and crafts activities.
Babysitting*. Self-parking $45, valet parking $55, plus tax per night (payable locally, subject to change).
Please note: from 18th December 2023, this hotel will no longer offer parking facilities. Valet parking will remain available at a cost of $65, plus tax per night (payable locally, subject to change).
Resort Fee of US$42 per room per night, payable locally (subject to change)
Resort fee includes: - Standard WiFi in guest room and lobby - 2 bottles of water per day - One 4"x 6" colour photograph per room - Local and long distance phone calls - Children eat free from children's menus at designated outlets with paying adult - Intro to surfing lesson on beach (10-15 minutes) - Moana historical tour (Mon, Wed) - Ki Kilo Lani yoga class, daily - Morning Ho’ala sunrise ceremony (Wed only) – Aqua aerobics class (selected days) - Shopping, dining and spa discounts. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.
*Denotes local charge.
This hotel is non-smoking throughout.
Based on 6755 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (3398)
Very good (1816)
Average (792)
Poor (382)
Terrible (367)
Check out - additional costs.
Dec 1, 2023Rose S
This hotel has a great location. Stayed for 2 weeks in October 2022. Did not eat at the hotel as so expensive. The spa facilities were extra cost which we felt were not worth it. The sting in the tail came at check out. Additional charge of $700 for our 2 week stay. Was told this is a resort charge but not what it was actually for. We were…
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This hotel has a great location. Stayed for 2 weeks in October 2022. Did not eat at the hotel as so expensive. The spa facilities were extra cost which we felt were not worth it. The sting in the tail came at check out. Additional charge of $700 for our 2 week stay. Was told this is a resort charge but not what it was actually for. We were shocked.
Potential customers, please be aware of this additional $50 per night charge.
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Sheri and Nancy
Nov 29, 2023O1619RRmichellebSan Diego, California
I wanted to write 2 individual reviews for Sheri and Nancy at the pool food area however Trip Advisor only let me create 1.
Moana manager please make sure they both receive recognition for this review.
They are BOTH absolute gems. Always so helpful and kind to my family. They both deserve big raises!!!
They really make us feel like family and…
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I wanted to write 2 individual reviews for Sheri and Nancy at the pool food area however Trip Advisor only let me create 1.
Moana manager please make sure they both receive recognition for this review.
They are BOTH absolute gems. Always so helpful and kind to my family. They both deserve big raises!!!
They really make us feel like family and are the best. Every year we come back they are there with big smiles on their faces. Thank you Nancy & Sheri for all that you do.
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Afternoon Tea
Nov 24, 2023Samantha L
My mother and I went to the Afternoon Tea at The Veranda. The entire experience was amazing from start to finish. We cannot say enough good things about the view, food, or tea. The real highlight was our server Daniel. He was very kind, knowledgeable, and attentive. We will definitely be back!
Old Hawaii with New Energy
Nov 17, 2023rfb183123Huntington Beach, California
The staff at this magnificent property create unforgettable memories filled with genuine Aloha spirit that other hotels have long forgotten or don't bother to carry on. Experience heartfelt caring & a desire that each guest surpass whatever their vacation expectations were before stepping onto the Moana Surfrider property. It begins at 1st glance…
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The staff at this magnificent property create unforgettable memories filled with genuine Aloha spirit that other hotels have long forgotten or don't bother to carry on. Experience heartfelt caring & a desire that each guest surpass whatever their vacation expectations were before stepping onto the Moana Surfrider property. It begins at 1st glance of this majestic, historical structure & gets better with each staff person you meet as you exit your vehicle & are warmly greeted by Larson, Geoffrey, Al or Jan in the valet/arrivals port. Your 1st impression of them & of what they represent at this hotel will be stunning. Not only do they open your door & take care of your luggage but their presence immediately assures you that you've come to the right place for spending your time away from your day to day schedule. Once at the front desk, Zach & his exceptional staff are outstanding at making you forget about your long flight from the mainland & getting you to focus on the main reason for being in Waikiki....relaxation! As you explore the beach bar, cafe & restaurants you'll meet more staff that are the reason why couples & families have returned year after year for decades. Your trip wouldn't be complete however if you didn't take time to meet Nancy at the Beach Side Cafe. She is amazing & her sincerity & care for each guest is overwhelmingly polite. If she's on break, you're in good hands with Sheri whose smile is as bright as a rainbow. Pool side, servers like Kayla, Marcus, Hays, Chantel, Darcel, Maurice & Dina impress you with their service & pride. While Taylor is constantly on the move, greeting everyone she can with unforgettable grace & energy. Their bartenders, Marney, Henry & Peter make the best Mai-Tai on the island, our favorite is the "44", original recipe. The Banyan bar staff of Brian, Jared, Wade & Kurt see to it that every night of your stay ends with the prefect amount of good times & fun. Both bars are a "must" whether your a registered guest or a visitor. The pool & beach staff handle guests whose primary purpose for coming to Hawaii is "water & sunshine." These are among the most dedicated workers in the hotel. Gloria & her team, Hulali, Issac, Kaia, Jim, Kiara, Lee, Steve & Diane work relentlessly to make certain that each guest has what they need. Although the busiest spot in the entire hotel, the pool staff steps up to the plate every day to make sure that guests get the most of their Moana experience by staying on top of their needs & requests. Finally, a HUGE MAHALO to Housekeeping, the toughest job of all! Estella, Merlita & Rosalino are simply the best & they continually excel in taking pride in their work & performance. Mission accomplished...standing ovation! This success couldn't possibly take place without the extraordinary leadership of management & personnel by department heads & executives alike. Our sincerest gratitude to Chad, Clay, Taylor, Ryan Loo, Eugene, Kala, Kau, Janelle, Jodi, Jackie, Kari, Kevin & last but not least, Mr. Foti. Collectively, you have infused this property with creativity & new energy that is absolutely contagious. In our opinion, this is the best team in the entire Hawaiian Hospitality business & we are grateful to each one of you. We encourage anyone who wants to discover what Hawaiian hospitality used to be like 30 years ago to spend some time as a guest in this hotel & experience the magic of the Moana for themselves...Rich, Luci & Alex
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Solid Choice
Nov 14, 2023Michelle TNew York City, New York
We moved to the Moana Surfrider because we wanted direct beach access during our 3 days in Waikiki. We checked in around 8am and miraculously our room was available! Truly a blessing. We had a Diamond Head / Waikiki Beach view deluxe room and it was perfect. Located on the 20th floor, we had the best views from our lanai throughout the day. Our…
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We moved to the Moana Surfrider because we wanted direct beach access during our 3 days in Waikiki. We checked in around 8am and miraculously our room was available! Truly a blessing. We had a Diamond Head / Waikiki Beach view deluxe room and it was perfect. Located on the 20th floor, we had the best views from our lanai throughout the day. Our rooms were cleaned daily and complimentary water bottles refilled daily. The bathroom even had a Japanese toilet with bidet option. Everyone we encountered here was absolutely amazing - friendly and truly embodying the aloha spirit.
Beach chairs and umbrellas are $100 for a pair to rent. If you’re Gold or higher Bonvoy status, then you can rent 2 Tommy Bahama beach chairs as well and that worked out very well for us. You can borrow beach/pool towels from them to use on the beach or at the pool.
Valet parking is $55 and self-parking is $45 at the lot attached to the Sheraton Princess across the street We self-parked for two days and it’s an easy process. You just get a parking pass from the hotel in advance and show it to the parking attendant when you leave. When we checked out, we were really concerned about fitting all of our luggage into the car. The bell services attendant was so so helpful and truly Tetris-ed our luggage and we were able to fit all 2 big bags, 3 small roller bags, 2 backpacks, and 3 duffel bags. Big kudos to him and we were so thankful.
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Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
I returned early from holiday and have further questions?
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
Check out - additional costs.
