Sheraton Waikiki

Honolulu, Oahu

The hotel

Set against the majestic Ko’olau Mountains and overlooking Waikiki Beach, this Sheraton hotel is a real slice of heaven. With sun, sea and sand on your doorstep, indulge in water sports, land sports, wining and dining or simply stake your place in the shade and relax. There are two incredible oceanfront pools: an infinity pool for the adults, a very serene place, or family-friendly Helumoa Pool where the kids can splash to their hearts content. If a spot of pampering appeals, head to Spa Khakara for a couples massage or an individual beauty treatment. Hungry? Kai Market serves farm-to-table fare that showcases the flavours of Hawaii perfectly. It also enjoys amazing views of Diamond Head and the Pacific – a treat for the eyes as well as the taste buds! Alternatively, Rum Fire is the sensuous new spot for tapas and cocktails – boasting the country’s largest selection of vintage rum and playing live island melodies each evening. The Edge of Waikiki lives up to its name – set on the beach, it’s the perfect spot to admire the sunset over a tropical thirst quencher.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Oceanfront location in the heart of Waikiki.

Hotel information

1,636 rooms and suites on 31 floors. All of which are air-conditioned with balcony, satellite TV, telephone, WiFi*, mini-fridge, tea/coffee maker, safe, hairdryer, iron and board. City View Room with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Mountain View Rooms offer a beautiful view of the Koolau Mountains and Waikiki with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Partial Ocean View Rooms offer a premier view of the Pacific Ocean with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean Front Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Large Luxury Ocean Rooms are more spacious with 3 double beds, sleeping maximum 5 adults.

Malia Ocean Front Suite offers 2 lanais, a living room and separate bedroom with a beautiful view of Diamond Head. These suites offer access to the Club Lounge and have 1 king-size bed or 2 double beds sleeping maximum 3 adults.

Ohana Ocean Front Suite is larger with access to the Club Lounge and 1 king-size bed, sleeping maximum 2 adults.

Kai Ocean Front Suite is similar with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Mountain View Club rooms offer views of the majestic Ko'olau Mountains and access to the Club Lounge, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean Front Club offer access to the Club Lounge, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Club guests will receive exclusive daily access to the Leahi Club Lounge open from 6:00am–10:00am and 4:00pm–8:00pm. Lounge services include:

- Daily deluxe continental breakfast with fresh fruits, bagels, yogurt, juice, coffee and espresso
- Cheese and breads, assorted appetizers, selected beer, wine and vegetable crudites in the afternoon
- Snacks and beverages throughout the day
- Comfortable lounge seating
- Flat screen televisions, music sound system, two flat screen computers with high speed internet access
- Complimentary newspaper and magazines

Leahi Club Lounge offers comfort and convenience accompanied by sweeping views of Waikiki Beach and Diamond Head.

Kai Market, Rum Fire Hawaiian restaurant (lunch and dinner), Edge of Waikiki pool bar and grill. Snack bar. Adults-only infinity pool. Helumoa Playground featuring 2 oceanfront swimming pools, 2 Jacuzzis, 70 ft waterslide, interactive fountain and poolside cabanas. Spa*. Regular evening entertainment. Nightly 3D Light Show. Hula lessons. Lei making. Ukulele lessons. Children’s program (starting at age 3 months). Fitness centre. Fitness classes. WiFi*. Gift shop. Laundry/dry cleaning service*. Room service*. Self-parking $35, valet parking $45, plus tax per night (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - High speed internet access in guestroom and public areas - Sea Life Park, buy one, get one free entrance - Unlimited long distance and international telephone calls - Complimentary one day rental of GoPro Camera (1 per room, per stay) - Two 500ml bottled waters replenished daily - Adult Pool Floats (on a first come first served basis) - Complimentary access to RumFire Club - Press Reader Access - access to 5000 newspapers and magazines in multi-language. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2961)
  • Very good (2587)
  • Average (994)
  • Poor (389)
  • Terrible (345)
Image of the Tripadvisor rating Worst hotel in Waikiki

Jul 29, 2021 Floetic San Francisco, California

NO AC for this hotel. We couldn’t stand the 81F heat for 2 days in a row. I called front desk and they couldn’t do anything about it. This was our honeymoon too; what a mess! Our trip was ruined! I don’t recommend anyone coming here for any occasion. The check-in process took about 1.5 hours and there’s a severe staff shortage. There were often… Read more
NO AC for this hotel. We couldn’t stand the 81F heat for 2 days in a row. I called front desk and they couldn’t do anything about it. This was our honeymoon too; what a mess! Our trip was ruined! I don’t recommend anyone coming here for any occasion. The check-in process took about 1.5 hours and there’s a severe staff shortage. There were often lines to elevators and they were not even property ventilated. Read less
Image of the Tripadvisor rating TERRIBLE

Jul 29, 2021 mpham713

TERRIBLE EXPERIENCE!! AC has been out for 3 nights and counting now. This place needs fixed in many, many ways. Management is hiding and lying - avoiding all the problems. Everytime I call to get an update on when the AC would be fixed, I get a different answer. Called to speak with manager and they would never pick up. They told me manger was at… Read more
TERRIBLE EXPERIENCE!! AC has been out for 3 nights and counting now. This place needs fixed in many, many ways. Management is hiding and lying - avoiding all the problems. Everytime I call to get an update on when the AC would be fixed, I get a different answer. Called to speak with manager and they would never pick up. They told me manger was at front desk talking to guests so I should just come down and talk to them. I went down and was told the manager had “just left”. I would not recommend to stay here - it’s also way too overcrowded. Always lines to check in / complain at the front desk. Elevator broke last night. Endless issues. Trust me and stay somewhere else! Read less
Image of the Tripadvisor rating No A/C!

Jul 28, 2021 172brandon

The issue with the A/C has completely ruined our trip. The hotel issued letters sharing the problem has been corrected but that wasn’t true after we called down to confirm. The hotel needs to properly communicate and get this issue rectified immediately. I’d never pay this sort of money again...what a joke.
Image of the Tripadvisor rating Day 3 with No AC

Jul 28, 2021 39aimeem

This hotel is beautiful but I can't handle the no AC any longer. It's day 3 and my room is over 80 degrees. The part I am most frustrated about is everytime I ask the front desk for ETA on repairs I'm told it's fixed and the hotel is slowly cooling down. We are on the 26th floor and there is zero AC. We aren't sleeping and getting cranky.
Image of the Tripadvisor rating No AIR CONDITIONER!!!

Jul 27, 2021 sheviek California

My family is in this hotel RIGHT NOW July 27, 2021 ... my 80 year old mother and my 2 children. AIR CONDITIONER NOT WORKING IN WHOLE BUILDING... its 80 degree inside their room and has been since yesterday's check in. My mother is laying on the floor it's so hot. The window is open and main room door to the hallway... this is Terrible! They would… Read more
My family is in this hotel RIGHT NOW July 27, 2021 ... my 80 year old mother and my 2 children. AIR CONDITIONER NOT WORKING IN WHOLE BUILDING... its 80 degree inside their room and has been since yesterday's check in. My mother is laying on the floor it's so hot. The window is open and main room door to the hallway... this is Terrible! They would leave but what do they do?? Staying an entire week. This is unacceptable. A resort this expensive needs AC!! Read less