Sheraton Waikiki

Honolulu, Oahu

The hotel

Set against the majestic Ko’olau Mountains and overlooking Waikiki Beach, this Sheraton hotel is a real slice of heaven. With sun, sea and sand on your doorstep, indulge in water sports, land sports, wining and dining or simply stake your place in the shade and relax. There are two incredible oceanfront pools: an infinity pool for the adults, a very serene place, or family-friendly Helumoa Pool where the kids can splash to their hearts content. If a spot of pampering appeals, head to Spa Khakara for a couples massage or an individual beauty treatment. Hungry? Kai Market serves farm-to-table fare that showcases the flavours of Hawaii perfectly. It also enjoys amazing views of Diamond Head and the Pacific – a treat for the eyes as well as the taste buds! Alternatively, Rum Fire is the sensuous new spot for tapas and cocktails – boasting the country’s largest selection of vintage rum and playing live island melodies each evening. The Edge of Waikiki lives up to its name – set on the beach, it’s the perfect spot to admire the sunset over a tropical thirst quencher.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Oceanfront location in the heart of Waikiki.

Hotel information

1,636 rooms and suites on 31 floors. All of which are air-conditioned with balcony, satellite TV, telephone, WiFi*, mini-fridge, tea/coffee maker, safe, hairdryer, iron and board. City View Room with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Mountain View Rooms offer a beautiful view of the Koolau Mountains and Waikiki with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Partial Ocean View Rooms offer a premier view of the Pacific Ocean with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean Front Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Large Luxury Ocean Rooms are more spacious with 3 double beds, sleeping maximum 5 adults.

Malia Ocean Front Suite offers 2 lanais, a living room and separate bedroom with a beautiful view of Diamond Head. These suites offer access to the Club Lounge and have 1 king-size bed or 2 double beds sleeping maximum 3 adults.

Ohana Ocean Front Suite is larger with access to the Club Lounge and 1 king-size bed, sleeping maximum 2 adults.

Kai Ocean Front Suite is similar with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Mountain View Club rooms offer views of the majestic Ko'olau Mountains and access to the Club Lounge, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean Front Club offer access to the Club Lounge, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Club guests will receive exclusive daily access to the Leahi Club Lounge open from 6:00am–10:00am and 4:00pm–8:00pm. Lounge services include:

- Daily deluxe continental breakfast with fresh fruits, bagels, yogurt, juice, coffee and espresso
- Cheese and breads, assorted appetizers, selected beer, wine and vegetable crudites in the afternoon
- Snacks and beverages throughout the day
- Comfortable lounge seating
- Flat screen televisions, music sound system, two flat screen computers with high speed internet access
- Complimentary newspaper and magazines

Leahi Club Lounge offers comfort and convenience accompanied by sweeping views of Waikiki Beach and Diamond Head.

Kai Market, Rum Fire Hawaiian restaurant (lunch and dinner), Edge of Waikiki pool bar and grill. Snack bar. Adults-only infinity pool. Helumoa Playground featuring 2 oceanfront swimming pools, 2 Jacuzzis, 70 ft waterslide, interactive fountain and poolside cabanas. Spa*. Regular evening entertainment. Nightly 3D Light Show. Hula lessons. Lei making. Ukulele lessons. Children’s program (starting at age 3 months). Fitness centre. Fitness classes. WiFi*. Gift shop. Laundry/dry cleaning service*. Room service*. Self-parking $35, valet parking $45, plus tax per night (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - High speed internet access in guestroom and public areas - Sea Life Park, buy one, get one free entrance - Unlimited long distance and international telephone calls - Complimentary one day rental of GoPro Camera (1 per room, per stay) - Two 500ml bottled waters replenished daily - Adult Pool Floats (on a first come first served basis) - Complimentary access to RumFire Club - Press Reader Access - access to 5000 newspapers and magazines in multi-language. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2858)
  • Very good (2552)
  • Average (983)
  • Poor (377)
  • Terrible (331)
Image of the Tripadvisor rating The room was dirty- see emails from management

Nov 13, 2019 Badplacetogoforme

We stayed at this hotel in the past as we liked the location. But due to our experience with bedbugs and being exposed to blood and body fluids from someone who was in the room prior to our checking in we will never return. We filed receipts with the Sheraton’s insurance company but they refused to cover our current damages. They only wanted to… Read more
We stayed at this hotel in the past as we liked the location. But due to our experience with bedbugs and being exposed to blood and body fluids from someone who was in the room prior to our checking in we will never return. We filed receipts with the Sheraton’s insurance company but they refused to cover our current damages. They only wanted to reimburse a portion of our loss. The hotel then just says that the insurance company must handle it. The Sheraton wrote off the hotel bill but I really don’t look at that as anything special as we had to spend time shopping for replacement luggage and sorting clothes for the laundering service instead of enjoying our vacation. We didn’t want to carry the bedbugs home with us in our luggage or clothing and contaminate our home. Exposure to blood/body fluids is a serious health risk. Read less
Image of the Tripadvisor rating Pros and cons

Nov 10, 2019 susan l Chesterfield, Missouri

The location of this property is excellent if you want to be in the heart of Honolulu. The drawback is you have to go to the property Nextdoor if you want to access the beach. From our balcony we could see sea turtles swimming everyday(!) but the room was so small that there wasn't even room for a table so we could order room service. Everyone at… Read more
The location of this property is excellent if you want to be in the heart of Honolulu. The drawback is you have to go to the property Nextdoor if you want to access the beach. From our balcony we could see sea turtles swimming everyday(!) but the room was so small that there wasn't even room for a table so we could order room service. Everyone at the the hotel was friendly (big shout out to the pool servers who always were there when we needed them) The concierge is a different story....when I approached the desk to inquire about restaurants in the area, I wasn't greeted with "Aloha! How can I help you?" Instead he said "you look exhausted" mind you I had just done my hair and makeup and was dressed up to go out to dinner. I asked him if he thought it was acceptable to speak to hotel guests that way and then he apologized. I was very impressed with the variety of shops at the hotel, we were able to get all our souvenirs! This is also a good place to stay if you are planning to take excursions because there is a bus depot at the hotel. I wish there had been a restaurant that offered more than burgers and salads for dinner. There is a buffet but we are not buffet people and I found it overpriced at $57. Read less
Image of the Tripadvisor rating We didn't stay here but hear me out....

Nov 9, 2019 580kirstya Sydney, Australia

We had to collect a rental vehicle from here - so we went for a bit of a "sticky beak" around the grounds (also while trying to find the vehicle desk, but I digress...) every member of staff we encountered said "Hello", "Aloha" or "Mahalo" - EVERY. SINGLE. ONE. OF. THEM - and we were not staying there. They asked if we needed anything (we… Read more
We had to collect a rental vehicle from here - so we went for a bit of a "sticky beak" around the grounds (also while trying to find the vehicle desk, but I digress...) every member of staff we encountered said "Hello", "Aloha" or "Mahalo" - EVERY. SINGLE. ONE. OF. THEM - and we were not staying there. They asked if we needed anything (we initially lied because we wanted to look around, and said we were fine) but once we still could not find anything but the amazing pool, cocktails, food, view, shops and those great staff, well - we had to admit we were looking for the vehicle desk after all. No problem! They laughed at us cheekily, knowing we were sneaking around looking for something or trying to sneak into the pool (I promise we weren't - but damn we wanted to when we saw it!) - but still the staff were so lovely. I have *no idea* what the rooms are like, but if they are anything like the pool, views, eating facilities and amazingly cheerful attitudes of the staff, I would stay there tomorrow. Read less
Image of the Tripadvisor rating Nice

Nov 9, 2019 karenberge Whiting, New Jersey

The Sheraton is a very nice resort. They offer two pools, places to eat a snack, drinks, beautiful views and some shops. There were two things I did not like about the Sheraton. First, there was the $41.00 a day charge for using their amenities which consists of using the Wi fi and getting two bottles of water a day in our room. The other… Read more
The Sheraton is a very nice resort. They offer two pools, places to eat a snack, drinks, beautiful views and some shops. There were two things I did not like about the Sheraton. First, there was the $41.00 a day charge for using their amenities which consists of using the Wi fi and getting two bottles of water a day in our room. The other thing I didn't like was that they charged you to use lounge chairs on the beach at $60.00 a day or $21.00 an hour! Also the lounge chairs in the pool or close to the pool you had to pay for! I can understand paying for the cabanas but to charge for the use of a lounge chair; outrageous! Lounge chairs should be part of the hotel stay. Let's face it, it's not cheap to visit Hawaii so to charge to use chairs was not right. Read less
Image of the Tripadvisor rating The perfect holiday

Nov 7, 2019 Narelle C Wollongong

The Sheraton Waikiki Beach is a perfect holiday in a perfect location. Fabulous pools (one for families and one for adults), excellent and attentive staff, variety of food and bar outlets, retails shops in the lobby and in the Sheraton Centre. Rooms are clean and housekeeping staff are very obliging. I suggest you book early as it does get booked… Read more
The Sheraton Waikiki Beach is a perfect holiday in a perfect location. Fabulous pools (one for families and one for adults), excellent and attentive staff, variety of food and bar outlets, retails shops in the lobby and in the Sheraton Centre. Rooms are clean and housekeeping staff are very obliging. I suggest you book early as it does get booked out. Its worth paying or using points to access the executive Lounge. Next door is the original Royal Hawaiin Hotel which is beautiful and also has a lovely restaurant you can access. Read less