Sheraton Waikiki

Honolulu, Oahu

The hotel

Set against the majestic Ko’olau Mountains and overlooking Waikiki Beach, this Sheraton hotel is a real slice of heaven. With sun, sea and sand on your doorstep, indulge in water sports, land sports, wining and dining or simply stake your place in the shade and relax. There are two incredible oceanfront pools: an infinity pool for the adults, a very serene place, or family-friendly Helumoa Pool where the kids can splash to their hearts content. If a spot of pampering appeals, head to Spa Khakara for a couples massage or an individual beauty treatment. Hungry? Kai Market serves farm-to-table fare that showcases the flavours of Hawaii perfectly. It also enjoys amazing views of Diamond Head and the Pacific – a treat for the eyes as well as the taste buds! Alternatively, Rum Fire is the sensuous new spot for tapas and cocktails – boasting the country’s largest selection of vintage rum and playing live island melodies each evening. The Edge of Waikiki lives up to its name – set on the beach, it’s the perfect spot to admire the sunset over a tropical thirst quencher.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Oceanfront location in the heart of Waikiki.

Hotel information

1,636 rooms and suites on 31 floors. All of which are air-conditioned with balcony, satellite TV, telephone, WiFi*, mini-fridge, tea/coffee maker, safe, hairdryer, iron and board. City View Room with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Mountain View Rooms offer a beautiful view of the Koolau Mountains and Waikiki with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Partial Ocean View Rooms offer a premier view of the Pacific Ocean with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean Front Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Large Luxury Ocean Rooms are more spacious with 3 double beds, sleeping maximum 5 adults.

Malia Ocean Front Suite offers 2 lanais, a living room and separate bedroom with a beautiful view of Diamond Head. These suites offer access to the Club Lounge and have 1 king-size bed or 2 double beds sleeping maximum 3 adults.

Ohana Ocean Front Suite is larger with access to the Club Lounge and 1 king-size bed, sleeping maximum 2 adults.

Kai Ocean Front Suite is similar with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Mountain View Club rooms offer views of the majestic Ko'olau Mountains and access to the Club Lounge, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean Front Club offer access to the Club Lounge, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Club guests will receive exclusive daily access to the Leahi Club Lounge open from 6:00am–10:00am and 4:00pm–8:00pm. Lounge services include:

- Daily deluxe continental breakfast with fresh fruits, bagels, yogurt, juice, coffee and espresso
- Cheese and breads, assorted appetizers, selected beer, wine and vegetable crudites in the afternoon
- Snacks and beverages throughout the day
- Comfortable lounge seating
- Flat screen televisions, music sound system, two flat screen computers with high speed internet access
- Complimentary newspaper and magazines

Leahi Club Lounge offers comfort and convenience accompanied by sweeping views of Waikiki Beach and Diamond Head.

Kai Market, Rum Fire Hawaiian restaurant (lunch and dinner), Edge of Waikiki pool bar and grill. Snack bar. Adults-only infinity pool. Helumoa Playground featuring 2 oceanfront swimming pools, 2 Jacuzzis, 70 ft waterslide, interactive fountain and poolside cabanas. Spa*. Regular evening entertainment. Nightly 3D Light Show. Hula lessons. Lei making. Ukulele lessons. Children’s program (starting at age 3 months). Fitness centre. Fitness classes. WiFi*. Gift shop. Laundry/dry cleaning service*. Room service*. Self-parking $35, valet parking $45, plus tax per night (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - High speed internet access in guestroom and public areas - Sea Life Park, buy one, get one free entrance - Unlimited long distance and international telephone calls - Complimentary one day rental of GoPro Camera (1 per room, per stay) - Two 500ml bottled waters replenished daily - Adult Pool Floats (on a first come first served basis) - Complimentary access to RumFire Club - Press Reader Access - access to 5000 newspapers and magazines in multi-language. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2922)
  • Very good (2577)
  • Average (989)
  • Poor (382)
  • Terrible (336)
Image of the Tripadvisor rating An Absolute Pleasure in These Times of COVID

Nov 20, 2020 llbaker16 El Dorado

Our experience here was just wonderful. We had reservations at another hotel on the island but, after reading a couple of really bad reviews about the first place, we switched to this one 2 days before traveling. Am I ever glad we did! While the Sheraton had only recently reopened, they more than met our expectations. Every Covid protocol was… Read more
Our experience here was just wonderful. We had reservations at another hotel on the island but, after reading a couple of really bad reviews about the first place, we switched to this one 2 days before traveling. Am I ever glad we did! While the Sheraton had only recently reopened, they more than met our expectations. Every Covid protocol was followed -- everyone wore masks, everyone social distanced, reservations were required for the pools to avoid overcrowding. Housekeeping was tailored to specific guest requests. We asked for no housekeeping visits, but wanted access to additional supplies that would ordinarily be provided by them (eg. extra towels, in room coffee packets, toiletries.) We asked for what we needed via their BonVoy app and every request was met and delivered almost immediately. Each and every employee we encountered was pleasant and cheerful. Pool reservations were managed in 2 hour increments, and our requests were accommodated 100% of the time. The only negative (and it's a small one) is that, because of the reduced occupancy, only one of their restaurants is open. That was our loss because I'm betting we missed out on some really good food. That being said, there are literally dozens of restaurants within easy walking distance and, just like the hotel, all of them were 100% covid compliant. One important note: at check in, you will need to show the online profile you created on the state's safe visitor website which will include your Covid test results. Make sure you have easy access to that website. You cannot use the symbol you showed at the airport or a paper copy of your profile. Read less
Image of the Tripadvisor rating Beautiful location and space, but extremely unorganized

May 22, 2020 psudino Weehawken, New Jersey

Before I get into our very poor check-in experience and other customer service issues, the hotel over the course of the week earned it's way back to 3 stars because it is simply in a perfect location, has a beautiful pool area and was reasonably priced for the quality. However, our initial experience with the hotel was not so great. When we… Read more
Before I get into our very poor check-in experience and other customer service issues, the hotel over the course of the week earned it's way back to 3 stars because it is simply in a perfect location, has a beautiful pool area and was reasonably priced for the quality. However, our initial experience with the hotel was not so great. When we first got into our room we noticed that it was a two bed room. I immediately pulled out my phone and verified that my reservation that I made 6 months prior said King Ocean View. When I called about it, the front desk told me that there were no king beds available. I pointed out that I made my reservation 6 months prior and this vacation is my wife's and mine first in a long time so it better get fixed. After 20 minutes they said the same thing and offered me a one night resort credit for the stay. I told them, probably not in the nicest way, that I am either getting a king ocean view or my entire stay will be need to be free, because I made my reservation a half year prior and their solution is not going to cut it. After another 10 minutes a got a call from a manager who told me that king room was now available. That was not a good start. Then, the elevator screen and the hallway screen had a variety of events listed that seemed really interesting. My wife took a photo of the schedule and when she asked at the front desk for more information they told her they didn't know anything about it. We found the ukulele lessons, but that is because the shop itself (5 star rating in another review) had the information posted. Overall it was a great hotel and if our check-in wasn't so terrible it likely would have been 5 stars. Read less
Image of the Tripadvisor rating Traveling to Hawaii, since 1980.....

May 4, 2020 georgemK9517OU North Port, Florida

Sheraton Waikiki goes back to Top of List for Waikiki Area. Have history here, Hyatt, Hilton. The newly remodeled Sheraton is clearly at Top of List. Spectacular infinite pool, direct Waikiki beach access, and a very modern lobby/shopping pavilion. No need for car; Uber everywhere from this fabulous location. Plus, if you can, take advantage… Read more
Sheraton Waikiki goes back to Top of List for Waikiki Area. Have history here, Hyatt, Hilton. The newly remodeled Sheraton is clearly at Top of List. Spectacular infinite pool, direct Waikiki beach access, and a very modern lobby/shopping pavilion. No need for car; Uber everywhere from this fabulous location. Plus, if you can, take advantage of Club Level for a Million Dollar View of Waikiki. Hoping to help "Sheraton" re-open in June!!!! Read less
Image of the Tripadvisor rating Great stay

Apr 29, 2020 BrettB250 New York

Overall excellent stay.All staff were fantastic. Rumfire staff always happy and smiling. Rod R. and Elaine were standouts. Food was very good with a lot of variety. Font desk staff always helpful.Rooms are finishing a major renovation.
Image of the Tripadvisor rating Favorite hotel ever!

Apr 2, 2020 melissab159 Summerville, South Carolina

Lobby is very clean and immaculate and there are so many stores to visit throughout the breeze way. Staff was very helpful with directions and instructions on how to get around the island. Rooms were very clean and modern. The beds were amazing!! The best sleep I have ever had in a hotel was here. On the ocean side there was a beautiful infinity… Read more
Lobby is very clean and immaculate and there are so many stores to visit throughout the breeze way. Staff was very helpful with directions and instructions on how to get around the island. Rooms were very clean and modern. The beds were amazing!! The best sleep I have ever had in a hotel was here. On the ocean side there was a beautiful infinity pool with access to the beach and tiki bar. I will never stay anywhere else in Waikiki. Read less