Sheraton Waikiki

Honolulu, Oahu

The hotel

Set against the majestic Ko’olau Mountains and overlooking Waikiki Beach, this Sheraton hotel is a real slice of heaven. With sun, sea and sand on your doorstep, indulge in water sports, land sports, wining and dining or simply stake your place in the shade and relax. There are two incredible oceanfront pools: an infinity pool for the adults, a very serene place, or family-friendly Helumoa Pool where the kids can splash to their hearts content. If a spot of pampering appeals, head to Spa Khakara for a couples massage or an individual beauty treatment. Hungry? Kai Market serves farm-to-table fare that showcases the flavours of Hawaii perfectly. It also enjoys amazing views of Diamond Head and the Pacific – a treat for the eyes as well as the taste buds! Alternatively, Rum Fire is the sensuous new spot for tapas and cocktails – boasting the country’s largest selection of vintage rum and playing live island melodies each evening. The Edge of Waikiki lives up to its name – set on the beach, it’s the perfect spot to admire the sunset over a tropical thirst quencher.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Oceanfront location in the heart of Waikiki.

Hotel information

1,636 rooms and suites on 31 floors. All of which are air-conditioned with balcony, satellite TV, telephone, WiFi*, mini-fridge, tea/coffee maker, safe, hairdryer, iron and board. City View Room with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Mountain View Rooms offer a beautiful view of the Koolau Mountains and Waikiki with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Partial Ocean View Rooms offer a premier view of the Pacific Ocean with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean Front Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Large Luxury Ocean Rooms are more spacious with 3 double beds, sleeping maximum 5 adults.

Malia Ocean Front Suite offers 2 lanais, a living room and separate bedroom with a beautiful view of Diamond Head. These suites offer access to the Club Lounge and have 1 king-size bed or 2 double beds sleeping maximum 3 adults.

Ohana Ocean Front Suite is larger with access to the Club Lounge and 1 king-size bed, sleeping maximum 2 adults.

Kai Ocean Front Suite is similar with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Mountain View Club rooms offer views of the majestic Ko'olau Mountains and access to the Club Lounge, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean Front Club offer access to the Club Lounge, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Club guests will receive exclusive daily access to the Leahi Club Lounge open from 6:00am–10:00am and 4:00pm–8:00pm. Lounge services include:

- Daily deluxe continental breakfast with fresh fruits, bagels, yogurt, juice, coffee and espresso
- Cheese and breads, assorted appetizers, selected beer, wine and vegetable crudites in the afternoon
- Snacks and beverages throughout the day
- Comfortable lounge seating
- Flat screen televisions, music sound system, two flat screen computers with high speed internet access
- Complimentary newspaper and magazines

Leahi Club Lounge offers comfort and convenience accompanied by sweeping views of Waikiki Beach and Diamond Head.

Kai Market, Rum Fire Hawaiian restaurant (lunch and dinner), Edge of Waikiki pool bar and grill. Snack bar. Adults-only infinity pool. Helumoa Playground featuring 2 oceanfront swimming pools, 2 Jacuzzis, 70 ft waterslide, interactive fountain and poolside cabanas. Spa*. Regular evening entertainment. Nightly 3D Light Show. Hula lessons. Lei making. Ukulele lessons. Children’s program (starting at age 3 months). Fitness centre. Fitness classes. WiFi*. Gift shop. Laundry/dry cleaning service*. Room service*. Self-parking $35, valet parking $45, plus tax per night (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - High speed internet access in guestroom and public areas - Sea Life Park, buy one, get one free entrance - Unlimited long distance and international telephone calls - Complimentary one day rental of GoPro Camera (1 per room, per stay) - Two 500ml bottled waters replenished daily - Adult Pool Floats (on a first come first served basis) - Complimentary access to RumFire Club - Press Reader Access - access to 5000 newspapers and magazines in multi-language. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2920)
  • Very good (2576)
  • Average (989)
  • Poor (382)
  • Terrible (336)
Image of the Tripadvisor rating Pre Covid trip

Mar 30, 2020 Nessie F Canada

Travelled with a few friends on vacation and spent a few days in Waikiki-this was immediately prior to lockdowns due to COVID-19. Only a few things that were deficient but otherwise overall a nice stay. Check in was easy for the two rooms I had booked. Another friend decided to join at the last minute and Reggie from the front desk spent a… Read more
Travelled with a few friends on vacation and spent a few days in Waikiki-this was immediately prior to lockdowns due to COVID-19. Only a few things that were deficient but otherwise overall a nice stay. Check in was easy for the two rooms I had booked. Another friend decided to join at the last minute and Reggie from the front desk spent a considerable amount of time trying to make sure we were all situated near each other in rooms with great views. This was much appreciated. Unfortunately room service and a couple of the outlets were closed due to lower occupancy resulting from COVID. The rooms were on the small side but very clean, and modern, and as mentioned views of Diamond Head and the beach were spectacular. Bathrooms had high tech Japanese toilets and balcony was a decent size with nice seating. The property is expansive with some nice shops, and is very well situated in Waikiki with an easy walking distance to main areas. We were given complimentary drink vouchers which we enjoyed at Rum Fire in the afternoon after a beach day. Beach was as expected however there was very limited seating/umbrellas for rent and the larger pool area was the same. Despite signs saying that chairs that were vacant with belongings on them would only be held for a limited time, it seemed that at the jam packed adults only pool, that this was not being enforced as I saw couples leaving and returning hours later to their chairs with shopping bags etc. It seems like this hotel shares its pool with sister properties and the adult pool is really too small to accommodate this number of people. The lounge chairs are literally shoulder to shoulder. Impossible to enjoy with no privacy or space. Large pool has similar issues but was worse as construction for the renos was still ongoing and between that and screaming children made this pool noisy and unpleasant to sit. The outdoor bathrooms adjoining were also unfortunately filthy dirty. Moving on, by contrast the Club Lounge was very nice, with lots of seating, amazing views and a good selection of food. Drink selection was ok however wines were not very high end and this could be improved. It is also extremely busy. The hotel would benefit from disallowing access to be purchased and limit it to Elite members and guests in premium rooms only. The main problem was during the stay we had a security incident with one of our rooms where a room attendant had gone in while we were absent to leave a welcome gift for me (as the Titanium elite guest), and not only went into my friends room rather than mine, but then left the door to the room propped open while vacant after dropping the gift, for presumably a couple of hours. Fortunately neither of my friends found anything missing but I found their door ajar and was able to enter the room while vacant myself. I received profound apologies from management and the security team initiated an investigation. Lounge access was granted to the rest of the group as compensation however I had to request the manager to offer a good will gesture. Housekeeping was also very good and the Bell Desk were helpful. All in all it's a nice property and I would return, but would book a larger rooms and the atmosphere would be more pleasant when renovations are finally finished. Read less
Image of the Tripadvisor rating Came for the Pool

Mar 22, 2020 283naomib New York City, New York

We came to the hotel around 4 PM. Mind you that check-in starts at 3 PM there is at this time a line of about 15 people and one person checking people in. There are two people for the Elite Bonvoy members and about six people waiting in line there. Why are there four people at bell service including a manager with no line? This is prime time… Read more
We came to the hotel around 4 PM. Mind you that check-in starts at 3 PM there is at this time a line of about 15 people and one person checking people in. There are two people for the Elite Bonvoy members and about six people waiting in line there. Why are there four people at bell service including a manager with no line? This is prime time check-in time absolutely ridiculous that this isn’t staffed accordingly. Picked an ocean king room - the view and room was great. However there are no amenities in the room like shower cap, robe or slippers. I find this strange for a Sheraton property- they actually sell hotel slippers in the gift shop downstairs which I find absurd. Upon checking into my room I found chocolate on my pillow and also all on the side of my bed on the floor. I called the front desk and surprisingly they did not offer a room change they just sent people to come and clean the carpets and change the sheets. They did offer however to waive my resort fees which was OK. It just makes me question their cleaning - as the corona pandemic is happening and they are missing these small things like are they REALLLY cleaning their hotel? Read less
Image of the Tripadvisor rating Beautiful views

Mar 21, 2020 courtneyt0 Denver, Colorado

We spent 5 nights at the Sheraton. 2 nights in an oceanfront double room and 3 nights in a Kai Ocean Suite. Both rooms were recently renovated and beautifully done. The lounge was nice, decent selection if food and the beer and wine happy hour was good. The view from the lounge is spectacular. We spent our time at the Helumoa pool with our kids.… Read more
We spent 5 nights at the Sheraton. 2 nights in an oceanfront double room and 3 nights in a Kai Ocean Suite. Both rooms were recently renovated and beautifully done. The lounge was nice, decent selection if food and the beer and wine happy hour was good. The view from the lounge is spectacular. We spent our time at the Helumoa pool with our kids. The water slide kept them entertained and the hot tubs were nice for us. If you prefer the beach, it is just steps from the pool. Read less
Image of the Tripadvisor rating Extraordinary service

Mar 20, 2020 kevinz432

We celebrated our engagement at Sheraton Waikiki and we had a fabulous time. We got a pair of cups from the gift shop to memorialize the sweet memory of our engagement experience. When I got home, I clumsily broke one of the cups. I was very upset because the cup is supposed to be a pair. So I emailed Sheraton Waikiki to see if they could send me… Read more
We celebrated our engagement at Sheraton Waikiki and we had a fabulous time. We got a pair of cups from the gift shop to memorialize the sweet memory of our engagement experience. When I got home, I clumsily broke one of the cups. I was very upset because the cup is supposed to be a pair. So I emailed Sheraton Waikiki to see if they could send me one cup to them a pair. I didn't expect to even hear back, knowing my inquiry was unconventional. However, I received a prompt response from Shaun Ono, Director of Rooms. After sending Shaun the picture of the cup, Shaun went to the store to look for the exact cup and mailed one to me. In the package I received, he even included a hand-written note for thanking me staying at Sheraton and hope I had a good stay. I was so touched by his effort. That's a classic example of going above and beyond to provide extraordinary service for guests. In the hospitality industry today, many businesses are pursuing scale over quality. Shaun has demonstrated that the team at Sheraton Waikiki is client-centric. It is experiences like this, Shaun's above and beyond customer service that makes me a lifetime fan of Sheraton Waikiki. Read less
Image of the Tripadvisor rating Breathtaking views

Mar 18, 2020 Eric D

Million dollar view on the 26 floor room 2638 Location (close to high end shopping and abc convenience store We had a fancy Japanese toilet. Sit down Make up area with big mirror with lights Bed is too plushy for our taste Lighting system is bizarre; switches near bathroom lit the whole room Big tv 75’´with free on demand channels Nice… Read more
Million dollar view on the 26 floor room 2638 Location (close to high end shopping and abc convenience store We had a fancy Japanese toilet. Sit down Make up area with big mirror with lights Bed is too plushy for our taste Lighting system is bizarre; switches near bathroom lit the whole room Big tv 75’´with free on demand channels Nice features: Unlimitted towels at the beach, carpeting in rooms and corridor, which muffles all sounds One surprising thing, it is very quiet. After 22h00, no loud music, no ambulance/police sirens so you get a good night sleep. Useful amenities: mini fridge, coffee machine and tea kettle, 2 complimentary water bottle, bracelet key. Read less