Sheraton Waikiki

Honolulu, Oahu

The hotel

Set against the majestic Ko’olau Mountains and overlooking Waikiki Beach, this Sheraton hotel is a real slice of heaven. With sun, sea and sand on your doorstep, indulge in water sports, land sports, wining and dining or simply stake your place in the shade and relax. There are two incredible oceanfront pools: an infinity pool for the adults, a very serene place, or family-friendly Helumoa Pool where the kids can splash to their hearts content. If a spot of pampering appeals, head to Spa Khakara for a couples massage or an individual beauty treatment. Hungry? Kai Market serves farm-to-table fare that showcases the flavours of Hawaii perfectly. It also enjoys amazing views of Diamond Head and the Pacific – a treat for the eyes as well as the taste buds! Alternatively, Rum Fire is the sensuous new spot for tapas and cocktails – boasting the country’s largest selection of vintage rum and playing live island melodies each evening. The Edge of Waikiki lives up to its name – set on the beach, it’s the perfect spot to admire the sunset over a tropical thirst quencher.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Oceanfront location in the heart of Waikiki.

Hotel information

1,636 rooms and suites on 31 floors. All of which are air-conditioned with balcony, satellite TV, telephone, WiFi*, mini-fridge, tea/coffee maker, safe, hairdryer, iron and board. City View Room with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Mountain View Rooms offer a beautiful view of the Koolau Mountains and Waikiki with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Partial Ocean View Rooms offer a premier view of the Pacific Ocean with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean Front Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Large Luxury Ocean Rooms are more spacious with 3 double beds, sleeping maximum 5 adults.

Malia Ocean Front Suite offers 2 lanais, a living room and separate bedroom with a beautiful view of Diamond Head. These suites offer access to the Club Lounge and have 1 king-size bed or 2 double beds sleeping maximum 3 adults.

Ohana Ocean Front Suite is larger with access to the Club Lounge and 1 king-size bed, sleeping maximum 2 adults.

Kai Ocean Front Suite is similar with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Mountain View Club rooms offer views of the majestic Ko'olau Mountains and access to the Club Lounge, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean Front Club offer access to the Club Lounge, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Club guests will receive exclusive daily access to the Leahi Club Lounge open from 6:00am–10:00am and 4:00pm–8:00pm. Lounge services include:

- Daily deluxe continental breakfast with fresh fruits, bagels, yogurt, juice, coffee and espresso
- Cheese and breads, assorted appetizers, selected beer, wine and vegetable crudites in the afternoon
- Snacks and beverages throughout the day
- Comfortable lounge seating
- Flat screen televisions, music sound system, two flat screen computers with high speed internet access
- Complimentary newspaper and magazines

Leahi Club Lounge offers comfort and convenience accompanied by sweeping views of Waikiki Beach and Diamond Head.

Kai Market, Rum Fire Hawaiian restaurant (lunch and dinner), Edge of Waikiki pool bar and grill. Snack bar. Adults-only infinity pool. Helumoa Playground featuring 2 oceanfront swimming pools, 2 Jacuzzis, 70 ft waterslide, interactive fountain and poolside cabanas. Spa*. Regular evening entertainment. Nightly 3D Light Show. Hula lessons. Lei making. Ukulele lessons. Children’s program (starting at age 3 months). Fitness centre. Fitness classes. WiFi*. Gift shop. Laundry/dry cleaning service*. Room service*. Self-parking $35, valet parking $45, plus tax per night (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - High speed internet access in guestroom and public areas - Sea Life Park, buy one, get one free entrance - Unlimited long distance and international telephone calls - Complimentary one day rental of GoPro Camera (1 per room, per stay) - Two 500ml bottled waters replenished daily - Adult Pool Floats (on a first come first served basis) - Complimentary access to RumFire Club - Press Reader Access - access to 5000 newspapers and magazines in multi-language. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2839)
  • Very good (2543)
  • Average (980)
  • Poor (373)
  • Terrible (329)
Image of the Tripadvisor rating Sheraton waikiki

Sep 21, 2019 GrandTour766759

Where do I begin. On arrival (at night) I thought we had been dropped off at a shopping mall. The whole of the ground floor is full of shops with reception in the middle. We were put in a room on the 30th floor. Got moved down to the 14th the next day due to vertigo (never had that before). Staff were helpful about that. The bar staff were, in… Read more
Where do I begin. On arrival (at night) I thought we had been dropped off at a shopping mall. The whole of the ground floor is full of shops with reception in the middle. We were put in a room on the 30th floor. Got moved down to the 14th the next day due to vertigo (never had that before). Staff were helpful about that. The bar staff were, in general, snotty and disinterested. If you don't like your job get another one. The rooms were ok, though obviously geared up for the Japanese with electric bidet toilets that washed and shined. The pictures on the Sheraton web site showing the pool areas are misleading. They are a lot smaller than the pictures suggest and look very crowded with people present. Being charged to sit next to the infinity pool is a pain, so didn't do it. Little cabanas can be hired, but are ridiculously expensive per day. It is expensive to eat in the hotel and there are better options outside. There are a couple of smoking areas outside the hotel, and (much to my annoyance) you will end up having to walk through them breathing in other people's smoke. Yes, I am an ex smoker and do not wish to be exposed to smoke anymore. Honolulu in general is a large city with many, many high rise buildings that are approximately 30 storeys tall. Outside the hotel you will find all of the designer shops you could ever want. Personally, I didn't go half way round the planet to find a Dior shop. If you want a relaxing holiday do not pick Honolulu, go to the other islands. I found the much famed Waikiki beach really quite disappointing. It's a narrow strip of sand 20-30ft wide, that runs along the coast and becomes crowded quickly. Also note that due to the high number of Japanese tourists, Honolulu is geared up to suit their needs and that of younger generations. Old giffers like me should stay at kona. Read less
Image of the Tripadvisor rating Nothing special. Will not return to this hotel.

Sep 19, 2019 hanglider19

We stayed for 6 nights in August 2019 in an oceanfront Malia Ocean Suite- Club Suite - Business Lounge Access (2255 Kalakaua Av, Honolulu). We found the Suite had all the basics but was dark inside and aged. Did not seem luxurious at all for the 'Suite'. The balcony was surrounded by concrete (see photo) and we found it hard to enjoy the view… Read more
We stayed for 6 nights in August 2019 in an oceanfront Malia Ocean Suite- Club Suite - Business Lounge Access (2255 Kalakaua Av, Honolulu). We found the Suite had all the basics but was dark inside and aged. Did not seem luxurious at all for the 'Suite'. The balcony was surrounded by concrete (see photo) and we found it hard to enjoy the view sitting on the very basic outdoor chairs. You had to peer over or under the concrete surround. We specifically booked the Malia Ocean Suite to have access to the top floor Business Lounge which we thought would have spectacular views and get us away from the crowds however, upon arrival were advised that it was closed for renovation. Bad luck for us because breakfast was at the Kai Market on the ground floor was nothing special. Neither the view, food nor service was anything special there. Other dining options on the ground floor were also nothing special with service and food being sporadic. The lobby area of this hotel was always super busy (even when we were for our walks at 6am). Did not think much of the infinity pool, shallow and small. You have to pay extra for the most comfortable lounge chairs at the infinity pool. Why? We have already paid for a Suite, just price gouging. A swim in the ocean adjacent to the hotel was easy but there is only 1 outdoor rain shower so there was always a queue of 10 or more to wash sand off before entering the Sheraton grounds again. A plus is that they have 2 Honolulu coffee shops on the group floor so at least we could buy a good cup of coffee. We certainly couldn't get one at breakfast at the Kai Market. On site Avis rent a car made renting a car a breeze. Would not return to Sheraton Waikiki. Did not think it was value for money. When you pay extra for a Suite you expect something special but our Suite and our stay at the Sheraton was just ordinary. Read less
Image of the Tripadvisor rating Average, relaxing stay

Sep 19, 2019 khstang New York City, New York

The hotel did not wow us, but we don't have much complaints, unlike some of the really negative reviews here. If you're looking for a simple, relaxing stay, this is a great place. The infinity pool looks great in the hotel photos but will be crowded throughout the day. We still enjoyed ourselves and managed to get a spot overlooking the ocean. Our… Read more
The hotel did not wow us, but we don't have much complaints, unlike some of the really negative reviews here. If you're looking for a simple, relaxing stay, this is a great place. The infinity pool looks great in the hotel photos but will be crowded throughout the day. We still enjoyed ourselves and managed to get a spot overlooking the ocean. Our room was clean and simple, but not the renovated one. We had a partial ocean view and a balcony. Rumfire was good for happy hour drinks. We enjoyed the hot tub and also that we could easily walk onto Waikiki Beach. I like that the stores in the hotel were open late, so it was great for a late night stroll. Could use other stores though, since some were of no interest to us such as the ukulele store, gallery, or jewelry store. International market place is right across the street and we loved the Japanese food court there. Read less
Image of the Tripadvisor rating Beautiful Hotel

Sep 18, 2019 AlanR6970 Meridian, United States

Wide open with shops, restaurants and places to sit and enjoy your surroundings. Two pools for children and an adult only with beautiful views of the ocean. All the staff were super friendly. The location is perfect for what ever you want to do. It does not have a beach right in front but many options to lay in the sand just short distances… Read more
Wide open with shops, restaurants and places to sit and enjoy your surroundings. Two pools for children and an adult only with beautiful views of the ocean. All the staff were super friendly. The location is perfect for what ever you want to do. It does not have a beach right in front but many options to lay in the sand just short distances away. The rooms have been refurbished and are outstanding with all the amenities you could want. We really enjoyed our full week at this luxury hotel. Read less
Image of the Tripadvisor rating DO NOT GO HERE!

Sep 18, 2019 BecHolidays

I went to the Sheraton with my partner and his family, we booked three partial ocean view rooms and stayed for 7 nights. When we tried to check in at 3pm, the room wasn’t ready. We waited until 5:30pm before our room was ready and we could check in, and even then it was just because we threw a tantrum to the manager to get our room ready. One of… Read more
I went to the Sheraton with my partner and his family, we booked three partial ocean view rooms and stayed for 7 nights. When we tried to check in at 3pm, the room wasn’t ready. We waited until 5:30pm before our room was ready and we could check in, and even then it was just because we threw a tantrum to the manager to get our room ready. One of the rooms we booked was beautiful, recently renovated. The other two rooms were horrible! The decor looked like it was from the 70’s. Let me warn you, the images they show you of the rooms in the Sheraton are of the renovated rooms- not the ugly ones! When asked to be moved to a renovated room like the one our relative was given, we were told we’d have to wait a couple of days before one would become available. They told me this is because they have only renovated a small amount of rooms so far. So chances are, you’ll get the run down room that looks like it’s from the 70’s! So bad considering you’re paying $500/night and yet a women I met who stayed at the hotel next door was paying half what we were and her room was stunning (she showed us pictures). Then you have to pay a resort fee of $42USD per day per room. I don’t know what they are charging so much for given you’re only allowed to sit on the metal sun chairs outside, to use the soft nice sun beds next to the pool that they show you in the photos you have to pay a fee! And to use the cabana beds by the pool, the fee is $250USD per day. Also, the wifi didn’t work and we had to spend hours on the phone to IT to have them help us connect to it. All in all, I would never return to this place and would STRONGLY recommend anyone considering staying here to reconsider. I’d suggest the Hotel next door. Read less