Sheraton Waikiki

Honolulu, Oahu

The hotel

Set against the majestic Ko’olau Mountains and overlooking Waikiki Beach, this Sheraton hotel is a real slice of heaven. With sun, sea and sand on your doorstep, indulge in water sports, land sports, wining and dining or simply stake your place in the shade and relax. There are two incredible oceanfront pools: an infinity pool for the adults, a very serene place, or family-friendly Helumoa Pool where the kids can splash to their hearts content. If a spot of pampering appeals, head to Spa Khakara for a couples massage or an individual beauty treatment. Hungry? Kai Market serves farm-to-table fare that showcases the flavours of Hawaii perfectly. It also enjoys amazing views of Diamond Head and the Pacific – a treat for the eyes as well as the taste buds! Alternatively, Rum Fire is the sensuous new spot for tapas and cocktails – boasting the country’s largest selection of vintage rum and playing live island melodies each evening. The Edge of Waikiki lives up to its name – set on the beach, it’s the perfect spot to admire the sunset over a tropical thirst quencher.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Oceanfront location in the heart of Waikiki.

Hotel information

1,636 rooms and suites on 31 floors. All of which are air-conditioned with balcony, satellite TV, telephone, WiFi*, mini-fridge, tea/coffee maker, safe, hairdryer, iron and board. City View Room with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Mountain View Rooms offer a beautiful view of the Koolau Mountains and Waikiki with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Partial Ocean View Rooms offer a premier view of the Pacific Ocean with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean Front Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Large Luxury Ocean Rooms are more spacious with 3 double beds, sleeping maximum 5 adults.

Malia Ocean Front Suite offers 2 lanais, a living room and separate bedroom with a beautiful view of Diamond Head. These suites offer access to the Club Lounge and have 1 king-size bed or 2 double beds sleeping maximum 3 adults.

Ohana Ocean Front Suite is larger with access to the Club Lounge and 1 king-size bed, sleeping maximum 2 adults.

Kai Ocean Front Suite is similar with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Mountain View Club rooms offer views of the majestic Ko'olau Mountains and access to the Club Lounge, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean Front Club offer access to the Club Lounge, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Club guests will receive exclusive daily access to the Leahi Club Lounge open from 6:00am–10:00am and 4:00pm–8:00pm. Lounge services include:

- Daily deluxe continental breakfast with fresh fruits, bagels, yogurt, juice, coffee and espresso
- Cheese and breads, assorted appetizers, selected beer, wine and vegetable crudites in the afternoon
- Snacks and beverages throughout the day
- Comfortable lounge seating
- Flat screen televisions, music sound system, two flat screen computers with high speed internet access
- Complimentary newspaper and magazines

Leahi Club Lounge offers comfort and convenience accompanied by sweeping views of Waikiki Beach and Diamond Head.

Kai Market, Rum Fire Hawaiian restaurant (lunch and dinner), Edge of Waikiki pool bar and grill. Snack bar. Adults-only infinity pool. Helumoa Playground featuring 2 oceanfront swimming pools, 2 Jacuzzis, 70 ft waterslide, interactive fountain and poolside cabanas. Spa*. Regular evening entertainment. Nightly 3D Light Show. Hula lessons. Lei making. Ukulele lessons. Children’s program (starting at age 3 months). Fitness centre. Fitness classes. WiFi*. Gift shop. Laundry/dry cleaning service*. Room service*. Self-parking $35, valet parking $45, plus tax per night (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - High speed internet access in guestroom and public areas - Sea Life Park, buy one, get one free entrance - Unlimited long distance and international telephone calls - Complimentary one day rental of GoPro Camera (1 per room, per stay) - Two 500ml bottled waters replenished daily - Adult Pool Floats (on a first come first served basis) - Complimentary access to RumFire Club - Press Reader Access - access to 5000 newspapers and magazines in multi-language. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2929)
  • Very good (2578)
  • Average (990)
  • Poor (383)
  • Terrible (336)
Image of the Tripadvisor rating Not worth $3K, vibe of a dressed up super 8 with a crazy view.

Feb 20, 2021 britwight Seattle, Washington

Check in was awful. We only booked here because my mother was supposed to get a rate through my stepfathers company. The lady who checked her in disputed this rate and would not give my mother a key with her young child at 10:30pm until my mother could reach him in Asia. My room was not ready as we arrived a night early, fair enough, however… Read more
Check in was awful. We only booked here because my mother was supposed to get a rate through my stepfathers company. The lady who checked her in disputed this rate and would not give my mother a key with her young child at 10:30pm until my mother could reach him in Asia. My room was not ready as we arrived a night early, fair enough, however they were still had no intention to honor my one king bed booking and stick me with a room with an extra double bed and a king. The double room we got instead has an ocean view-but beds are so small my partner and I had to sleep in separate beds-not what we envisioned in for a romantic Hawaii vacation where we met years ago. I am allergic to feathers and my feather free room was not even taken into account. I had to call room service who sent one sweet man with only two pillows and took all 8 feather ones away. The walls are so thin we can hear kids running down the hall and men clearing their throats in the room next door. Thank god we don't share a wall with my mother. Also, it's a pandemic, understandable things are a little crazy. However the hotel and nowhere near served food at 10:30pm on a Friday night. Denny's was the only nearby option. Not even a convenience store or room service. So far, we may checkout and start over elsewhere. This is not a good start and has solidified my decision to not sign up for Marriott Bonvoy Credit Card and cancel the rewards program as we do not appear to be earning the "double points & elite points" advertised when we booked. Read less
Image of the Tripadvisor rating Superb location, amazing view, comfortable room & amenities, service slightly under par.

Jan 28, 2021 amlesil Portland, Oregon

The location of Sheraton Waikiki is hard to beat, being one of the few true beach front hotels in the heart of Waikiki. The deluxe ocean view rooms offer a truly incredible, panoramic view of the ocean and Diamond Head. It was unfortunate that the pandemic has resulted in a very noticeable cut in hotel staff, especially in the reception area where… Read more
The location of Sheraton Waikiki is hard to beat, being one of the few true beach front hotels in the heart of Waikiki. The deluxe ocean view rooms offer a truly incredible, panoramic view of the ocean and Diamond Head. It was unfortunate that the pandemic has resulted in a very noticeable cut in hotel staff, especially in the reception area where a straight forward check in process on a Tuesday (at 5 pm) took an hour, with only one staff behind the desk. Housekeeping was unable to get the room cleaned when we were gone between 9 am and 3 pm on three of the seven days of our stay, despite a phone call to request service each morning. Only 1 restaurant was opened (Rumfire), and while the food, view & service was exceptional, the menu was very limited. We wish Sheraton Waikiki the best as they recover from the the impact of COVID-19 and appreciated so much that they are trying their best to bring normalcy back to life. Read less
Image of the Tripadvisor rating Exactly as expected - AWESOME considering the circumstances!

Jan 26, 2021 SoManyPlaces2C Michigan

Wife and I spent several weeks here beginning in mid-December. Everything was as we expected it to be. Very quiet with limited services. But that was expected and well detailed on the Sheraton Waikiki website. It was sad seeing so many businesses closed in Waikiki. Can't help but feel for the people who are impacted. That said, there are plenty of… Read more
Wife and I spent several weeks here beginning in mid-December. Everything was as we expected it to be. Very quiet with limited services. But that was expected and well detailed on the Sheraton Waikiki website. It was sad seeing so many businesses closed in Waikiki. Can't help but feel for the people who are impacted. That said, there are plenty of restaurants and services to accommodate the number of tourists in town. It was great seeing familiar faces from our previous (extended) stay pre-COVID. But bittersweet as so many others are still not working. Hopefully things will get better soon... THANK YOU to all the staff members who remembered us by name and made our trip seem like a return home. Too many to mention by name, but a special shout out to Casey (director), Dayton (bellman), Bobby/Gregg (bartenders) and Andy/Alan (Rumfire). While they don't work directly for Sheraton, the pool staff were awesome as well. They always reserved a specific spot for me with towels covering the longer before I even arrived. Thanks David/Maggie/Paige/Gavin. Lori from Rumfire also made it a point to serve drinks around the pool (time permitting) even though she was technically working inside Rumfire. That was nice of her. She also passed out ice water to those who wanted it. Nice touch because the water coolers that are normally at the pool were not in service. One more person that gets a shout out but doesn't work for the Sheraton is Dennis at AVIS car rental. Dennis is always helpful and makes us feel welcome. Thanks Jason Kim (hotel manager) and the entire staff at Sheraton Waikiki for making this the best trip possible under the circumstances! Special MAHALO to Casey for accommodating our need for a larger room so we could work remote the last few weeks on Oahu. You are the best Casey! Read less
Image of the Tripadvisor rating Amazing - Hotel, pool and staff

Jan 18, 2021 superannikie

We had a not so good check-in staff but Shaun (the manager) stepped in a took good care of us. You will need to show your negative Covid test via the Hawaii government website when you check-in. Shaun, KC and Linda at the pool were all so awesome! They made our trip super awesome! The adult pool is super sexy! During Covid times, you will need to… Read more
We had a not so good check-in staff but Shaun (the manager) stepped in a took good care of us. You will need to show your negative Covid test via the Hawaii government website when you check-in. Shaun, KC and Linda at the pool were all so awesome! They made our trip super awesome! The adult pool is super sexy! During Covid times, you will need to reserve a spot at one of the pools. If you would like to reserve a lounge chair or cabana, the best time (if not busy) would be at 12:30pm when the price is half. Ooooooh yah! The other pool with the slide is super fun too. The slide is fast and the grotto is cool too. Read less
Image of the Tripadvisor rating Great staff, awesome location, nice pool...

Jan 8, 2021 G3186QZjimm Novato, California

Casey at the front desk was awesome. We had a few minor road bumps (not fault or hotel, but drunk guests) Casey stepped up and went above and beyond to help us out. The whole staff of hotel is VERY friendly and you feel the aloha of the island for sure.....