Sheraton Waikiki

Honolulu, Oahu

The hotel

Set against the majestic Ko’olau Mountains and overlooking Waikiki Beach, this Sheraton hotel is a real slice of heaven. With sun, sea and sand on your doorstep, indulge in water sports, land sports, wining and dining or simply stake your place in the shade and relax. There are two incredible oceanfront pools: an infinity pool for the adults, a very serene place, or family-friendly Helumoa Pool where the kids can splash to their hearts content. If a spot of pampering appeals, head to Spa Khakara for a couples massage or an individual beauty treatment. Hungry? Kai Market serves farm-to-table fare that showcases the flavours of Hawaii perfectly. It also enjoys amazing views of Diamond Head and the Pacific – a treat for the eyes as well as the taste buds! Alternatively, Rum Fire is the sensuous new spot for tapas and cocktails – boasting the country’s largest selection of vintage rum and playing live island melodies each evening. The Edge of Waikiki lives up to its name – set on the beach, it’s the perfect spot to admire the sunset over a tropical thirst quencher.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Oceanfront location in the heart of Waikiki.

Hotel information

1,636 rooms and suites on 31 floors. All of which are air-conditioned with balcony, satellite TV, telephone, WiFi*, mini-fridge, tea/coffee maker, safe, hairdryer, iron and board. City View Room with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Mountain View Rooms offer a beautiful view of the Koolau Mountains and Waikiki with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Partial Ocean View Rooms offer a premier view of the Pacific Ocean with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean Front Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Large Luxury Ocean Rooms are more spacious with 3 double beds, sleeping maximum 5 adults.

Malia Ocean Front Suite offers 2 lanais, a living room and separate bedroom with a beautiful view of Diamond Head. These suites offer access to the Club Lounge and have 1 king-size bed or 2 double beds sleeping maximum 3 adults.

Ohana Ocean Front Suite is larger with access to the Club Lounge and 1 king-size bed, sleeping maximum 2 adults.

Kai Ocean Front Suite is similar with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Mountain View Club rooms offer views of the majestic Ko'olau Mountains and access to the Club Lounge, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean Front Club offer access to the Club Lounge, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Club guests will receive exclusive daily access to the Leahi Club Lounge open from 6:00am–10:00am and 4:00pm–8:00pm. Lounge services include:

- Daily deluxe continental breakfast with fresh fruits, bagels, yogurt, juice, coffee and espresso
- Cheese and breads, assorted appetizers, selected beer, wine and vegetable crudites in the afternoon
- Snacks and beverages throughout the day
- Comfortable lounge seating
- Flat screen televisions, music sound system, two flat screen computers with high speed internet access
- Complimentary newspaper and magazines

Leahi Club Lounge offers comfort and convenience accompanied by sweeping views of Waikiki Beach and Diamond Head.

Kai Market, Rum Fire Hawaiian restaurant (lunch and dinner), Edge of Waikiki pool bar and grill. Snack bar. Adults-only infinity pool. Helumoa Playground featuring 2 oceanfront swimming pools, 2 Jacuzzis, 70 ft waterslide, interactive fountain and poolside cabanas. Spa*. Regular evening entertainment. Nightly 3D Light Show. Hula lessons. Lei making. Ukulele lessons. Children’s program (starting at age 3 months). Fitness centre. Fitness classes. WiFi*. Gift shop. Laundry/dry cleaning service*. Room service*. Self-parking $35, valet parking $45, plus tax per night (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - High speed internet access in guestroom and public areas - Sea Life Park, buy one, get one free entrance - Unlimited long distance and international telephone calls - Complimentary one day rental of GoPro Camera (1 per room, per stay) - Two 500ml bottled waters replenished daily - Adult Pool Floats (on a first come first served basis) - Complimentary access to RumFire Club - Press Reader Access - access to 5000 newspapers and magazines in multi-language. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2819)
  • Very good (2528)
  • Average (978)
  • Poor (372)
  • Terrible (323)
Image of the Tripadvisor rating June Honeymoon

Jul 15, 2019 RSB15

My wife and I stayed at the Sheraton Waikiki in early June for our honeymoon. This hotel is amazing! We were there for only 3 nights, but had a great experience staying here. We were upgraded to a deluxe ocean view room and were given free drink tickets as well as a free catamaran ride and a free gift from the gift store. The views from the room… Read more
My wife and I stayed at the Sheraton Waikiki in early June for our honeymoon. This hotel is amazing! We were there for only 3 nights, but had a great experience staying here. We were upgraded to a deluxe ocean view room and were given free drink tickets as well as a free catamaran ride and a free gift from the gift store. The views from the room were incredible. Each time we were on the balcony I felt the need to take tons of pictures. This is in the heart of Waikiki beach and within walking distance to shops, bars, and restaurants. The infinity pool was also one of the highlights to mention. We rented two poolside lounge chairs one of the days and had fun hanging out by the pool. There was some renovations and construction going on that was pretty loud and distracting, but were able to look past it and it wasn’t a huge deal. The hotel staff and concierge were very friendly and helpful! Nothing but good things to say about this place. I would definitely recommend this place to anyone and would 100% stay here again. Read less
Image of the Tripadvisor rating Terrible and Frustrating Booking Process

Jul 11, 2019 kristinawinseattle Seattle, Washington

While our visit is not planned till October so I cannot comment specifically on the accommodations themselves, I wanted to share the extremely frustrating experience we have had just getting our family booked. This is with a conference rate so I particularly would have expected more. I’ve spent over two hours trying to book and spoken to more… Read more
While our visit is not planned till October so I cannot comment specifically on the accommodations themselves, I wanted to share the extremely frustrating experience we have had just getting our family booked. This is with a conference rate so I particularly would have expected more. I’ve spent over two hours trying to book and spoken to more than four people none of which have been helpful and most of whom have referred me back to someone else. Traveling with small children can be a challenge enough. I don’t think it is excessive to try to coordinate accommodations ahead of time to ensure the most successful trip possible when you’re putting out an large amount of money. It is very possible that things will improve once we arrive but given the lack of support and follow through ahead of time it makes me question whether or not to stay there or to find other accommodations. Read less
Image of the Tripadvisor rating Stay elsewhere during construction

Jul 9, 2019 Joanna W San Francisco, California

We are mostly enjoying the Sheraton Waikiki. We knew about the construction beforehand but it has been a factor. The room and balcony are nice and the edge pool is fabulous. However the noise in our room began at 8:00am today! Also there was no water in our room for 5 hours yesterday. We knew ahead of time and were able to use a hospitality room… Read more
We are mostly enjoying the Sheraton Waikiki. We knew about the construction beforehand but it has been a factor. The room and balcony are nice and the edge pool is fabulous. However the noise in our room began at 8:00am today! Also there was no water in our room for 5 hours yesterday. We knew ahead of time and were able to use a hospitality room to shower so for us it was not a huge deal. In hindsight we should have stayed somewhere else. Still it’s nice and we would maybe return in the future once the construction is finished. Read less
Image of the Tripadvisor rating Quinton the BEST concierge

Jul 9, 2019 JacquelineB1212

My husband and I are on our honeymoon and we are island hopping in Hawaii. The first thing on our to-do list when we check in to a new hotel is talk to the concierge to talk through recommendations. At the Sheraton in Waikiki QUINTON was extremely helpful!!! We first talked to a different concierge and she wasn’t helpful at all. She basically… Read more
My husband and I are on our honeymoon and we are island hopping in Hawaii. The first thing on our to-do list when we check in to a new hotel is talk to the concierge to talk through recommendations. At the Sheraton in Waikiki QUINTON was extremely helpful!!! We first talked to a different concierge and she wasn’t helpful at all. She basically asked US what we want to do but we explained to her we’ve never been here and we’d like recommendations and told her what we like - we told her we were big hikers and adventure seekers and she basically just stared at us with a blank face. We left that 45min meeting with her with ZERO recommendations, what a waste of time. We heard Quinton next to us wishing we sat with him instead. We decided to go back to talk to him the next morning and he was SO HELPFUL!!! He HEARD us, our desires and expectations for what we wanted and suggested the BEST things for US and our liking. We basically did everything he recommended and are SO grateful!!! He became our GO TO man. Whenever my husband saw him working he’d go to him with every question lol one morning Quinton wasn’t there and we had a quick question so we were stuck with another random concierge.. Who looked at us as if we asked the stupidest question. Regardless if it was stupid to them, you should NEVER make your guests feel like that. We highly recommend the concierges here take note and learn from Quintons approach. We’re big fans! Thank you Quinton 🙏🏼 Read less
Image of the Tripadvisor rating Fantastic hotel with the best location in Waikiki

Jul 8, 2019 Chris N Melbourne, Australia

Celebrating our 25th wedding anniversary, we checked in with no notes on the account or mention that I was a Gold elite Bonvoy member. We were very fortunate to stay on the 29th level looking over Waikiki beach and wow, what a view! The room was large, as we had two doubles, sharing with our teenage daughters. The hotel itself is surrounded by… Read more
Celebrating our 25th wedding anniversary, we checked in with no notes on the account or mention that I was a Gold elite Bonvoy member. We were very fortunate to stay on the 29th level looking over Waikiki beach and wow, what a view! The room was large, as we had two doubles, sharing with our teenage daughters. The hotel itself is surrounded by shops and there is an arcade within the hotel that has a good variety of shops and restaurants. The only downside is the swimming pool. There is an adult infinity pool which has a nice view, but with little to do aside from float. The other two pools are for everyone under 16 is packed all the time, usually with with very small children. It would be great the hotel split the two pools, one for ages up to 12 and the other for 12-16. The only other thing to note is that the other side of the hotel is undergoing renovations on their rooms. So when you're booking, make sure you get a view over Waikiki beach and check to ensure you're not on the renovation side. All things considered, I'd definitely recommend this hotel when staying in Waikiki. Read less