Turtle Bay Resort

North Shore, Oahu

The hotel

This 850-acre oasis is the perfect destination for those who want to immerse themselves in Hawaii’s scenic splendour, with plenty of excellent water sports to hand, a world-class spa and some of the best accommodation on the island. The pool complex is quite simply incredible and comes complete with a 70-ft main pool area, two secluded spa tubs, a large children’s pool and an upper-level pool with rock waterfall and 80-ft slide. Sports fans will also appreciate the use of two 18-hole championship golf courses, floodlit tennis courts and a fitness centre. Nearby are legendary surf spots Sunset Beach, the Branzai Pipeline and Waimea Bay so walk on down and enjoy the Beach! If you want to spoil yourselves, the beach cottages are superb, set along the shores of Turtle Bay in clusters of six. Guest rooms and suites are also impressive with every modern amenity included to ensure a supremely comfortable stay. Dining options include 21 Degrees North, where you can enjoy breathtaking views of Turtle Bay from floor-to-ceiling windows whilst feasting on contemporary island cuisine. There’s also Palm Terrace with its exhibition kitchen, Hang Ten Bar & Grill, serving one of the island's best Mai Tai cocktails and Ola, making the most of local produce.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Hot tub
  • Kids Club
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

On Oahu’s north shore, along 5 miles of secluded coastline. Adjacent is Kuilima Cove, protected by a reef from ocean swells and a prime site for snorkelling and swimming. Waimea Falls Park is 5 miles with Dole Plantation slightly further at 15 miles.

Hotel information

375 guest rooms and 26 suites on 6 floors in 1 building. All rooms with air-conditioning, satellite TV with pay-per-view films, telephone, WiFi*, tea/coffee-making facilities, safe, hairdryer, iron and board. Partial Ocean View Rooms have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Ocean View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Deluxe Ocean View Rooms are newly renovated with an expansive ocean view, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Vista Level Ocean View Rooms are on the 6th floor with access to private club service which includes daily continental breakfast and afternoon snacks, guaranteed one-hour late checkout at noon, full day use of snorkelling equipment and more. They have a deep-soaker bathtub and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Family Suite Ocean View offers a large living area with a sleeper sofa, a wet bar and sitting area. They have 1 king-size bed, sleeping maximum 3 adults.

Ocean View Junior Suites are located at the end of each hotel wing and have a private lanai with 1 king-size bed and a sleeper sofa or 2 queen-size beds and a sleeper sofa, sleeping maximum 5 adults.

Pa'akai, North Shore Ku la Grille, Hang Ten Bar & Grill, Bay club with big screens, Ola (eclectic blend of Hawaiian fare with flavours from around the world), Lei Lei’s Bar & Grill. Swimming pool complex, with children’s section and hot tubs. Fitness centre. Spa Luana*. 2 Championship 18-hole golf courses*, tennis court. Snorkelling (use of snorkel equipment included for two people, 1 hour per day). Horseback riding*, hiking and mountain bike trails. Keiki Turtle Club* (5-12 years). Laundry/dry-cleaning service*. Concierge. 24-hour front desk. Room service available*. Self-parking included within resort fee. Valet parking $10 plus tax per day (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - WiFi Internet access in guest room and public areas – Blue-Ray with unlimited film rentals – Go-Pro camera usage – Beats Pill bluetooth speaker use – Unlimited local phone calls – In-room tea and coffee – Access to spa and fitness centre – Snorkelling equipment at Kuilima Cove – $10 daily adventure credit for The Outpost – 1-hour tennis court time per room per day – 10-minute stand-up paddle demo (weather permitting) – Basket of range balls at the Fazio Short Game Area (golf clubs provided) – Live entertainment poolside (excluding special events) – Pool chairs with umbrellas (first come, first served) – Kids 10 years and under eat dinner free at North Shore Kula Grille (with paid adult entree, excluding holidays). Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge

Please note: if 4 passengers or more are travelling, coach transfers are available. If there are less then 4 passengers travelling, a private transfer must be booked instead.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3410)
  • Very good (1251)
  • Average (564)
  • Poor (243)
  • Terrible (172)
Image of the Tripadvisor rating Great North Shore Hotel

Jul 17, 2019 Histvdor7777

Turtle Bay Resort is the only resort hotel on the north shore of Oahu. It is a great place to stay if you want to get out of the hustle and bustle of Waikiki. There are a variety of activities available to keep you busy during your vacation. Or you can just relax at their pool or ocean lagoon and do a little sun bathing and snorkeling. It's a… Read more
Turtle Bay Resort is the only resort hotel on the north shore of Oahu. It is a great place to stay if you want to get out of the hustle and bustle of Waikiki. There are a variety of activities available to keep you busy during your vacation. Or you can just relax at their pool or ocean lagoon and do a little sun bathing and snorkeling. It's a great place to stay and enjoy the north shore of Oahu. Read less
Image of the Tripadvisor rating Never Again!!

Jul 16, 2019 Steve O

Let me start by saying that I have been coming to TB since 1998 when Hilton managed the property. I have stayed mostly as a business guest but this time it was for my wife's and ours second honeymoon. Over the years I have seen TB go though many transitions, upgrades and owners but have always returned. This last stay (for 10 nights) was my last.… Read more
Let me start by saying that I have been coming to TB since 1998 when Hilton managed the property. I have stayed mostly as a business guest but this time it was for my wife's and ours second honeymoon. Over the years I have seen TB go though many transitions, upgrades and owners but have always returned. This last stay (for 10 nights) was my last. On the last day of our visit last week, when I checked out, I learned that TB had miscalculated the taxes and fees, from when I had originally booked the stay back in March, to a tune of $807. When I asked for more detail TB blamed it on a 'computer glitch'. That's all that they would tell me. I asked if my stay was the only one affected by the 'glitch', I got no response. When I complained to the hotel manager all I received was 'I am sorry'. No room comp, no coupon for a future stay..............nothing. I mentioned how many times I had stayed at TB and received no appreciative gestures back.I felt as though he had little compassion and was only interested in getting rid of me and moving to the next person in line, another repeat guest complaining about over-charges at the TB spa. Goodbye TB. Read less
Image of the Tripadvisor rating Fabulous-wish we could stay longer

Jul 15, 2019 Susan D Sydney, Australia

I am so glad I did not read some of the reviews on this site before booking! If I had,we may not have booked and we would have missed the highlight of our holiday. Our room had an amazing view directly over the beach. It was a great size for a family of 4. It certainly was not tired or busy...especially compared to Waikiki or Maui. The food and… Read more
I am so glad I did not read some of the reviews on this site before booking! If I had,we may not have booked and we would have missed the highlight of our holiday. Our room had an amazing view directly over the beach. It was a great size for a family of 4. It certainly was not tired or busy...especially compared to Waikiki or Maui. The food and service at Roy's was beyond beautiful. Expensive, but worth every cent. The pool was perfect. Being from Australia we are used to beautiful beaches and resorts, so we can be quite hard to impress. But TBR more then impressed all of us! We were not charged anything more then what we expected. Resort fees are annoying, but what can you do. It would be great if they included use of washing machines. This was our only very small criticism as it was very expensive. The staff at TBR were the friendliest we have had during our Hawaii holiday. I can only wish is that some day we get the chance to return to this piece of paradise! Read less
Image of the Tripadvisor rating Lovely Stay

Jul 15, 2019 vacay1201 New York City, New York

The Turtle Bay Resort was the first hotel on our summer vacation to Hawaii (a couple plus a 4-year-old). After arriving on the long flight from NYC, we got to Turtle Bay, and were so excited to be there. Check-in was smooth, and we were escorted over to our Beach Cottage. The room was gorgeous in terms of location - you are literally steps from… Read more
The Turtle Bay Resort was the first hotel on our summer vacation to Hawaii (a couple plus a 4-year-old). After arriving on the long flight from NYC, we got to Turtle Bay, and were so excited to be there. Check-in was smooth, and we were escorted over to our Beach Cottage. The room was gorgeous in terms of location - you are literally steps from the water. The room itself, however, definitely needed some updates/renovation. The floors are kind of peeling in places, and the toilet made a high-pitched screeching noise (mostly at night, so odd). The bed was quite comfy. Our daughter used the daybed in the living space, so we didn't really have a place to sit at the coffee table because of that. They could use a few more chairs in the room, as it would have been awkward to sit on the daybed and eat anyway. The weather during our stay was kind of abnormal for June from what I understand. Really overcast and it rained quite a bit.In the end, it was fine - we did a decent number of excursions and it would have probably been a lot more brutal in the hot sun! The food at the hotel was good. I really loved the fish tacos at the Point. Breakfast buffet was awesome (so expensive!). Roy's was very good, too. Service, for the most part, was very good. Two people that I would love to point out. Gregory, who was our beach cottage concierge. He was so wonderful, even taking time to show our daughter how to string a lei. Just so caring and wonderful, if we go back I would definitely ask for him to help us again. Also, the woman who did the hike with Pono was awesome - I can't remember her name, though! The grounds are gorgeous, and I wish we had had more time to explore. Loved walking the beaches. The pool is kind of boring, to be honest (the slide was great tho!). I feel like the hotel should have a much more gorgeous pool, especially for such a stunning setting. There are a few things that I think are keeping it from being truly amazing. One: so. many. fees. I would much rather be charged another $200 and be able to do more on the hotel, and just have it be included. There was literally a charge for everything - beach chairs, kayaks, paddleboards, stables, etc. It's frustrating, because it's such a great location and place, and it's definitely not cheap to begin with! The towels at the pool - it's such a small thing. Let people take their towels (as many as they want) if they are guests of the hotel. I get it if people are using a day pass or whatever - then you need to keep track. But it's tacky and looks cheap. All in all, we really enjoyed our stay, and so did our daughter. It's a beautiful place, and there is so much to explore on the North Shore (along with all of Oahu!). I think it's likely that we would return to the hotel, and I understand they were recently bought, so maybe some much-needed renovations will happen soon. Read less
Image of the Tripadvisor rating Loved it, except for fees!

Jul 15, 2019 CLHam75 Gold Coast, Australia

We are on our last night here and have absolutely loved our stay! I have to admit I started to get a little apprehensive reading reviews prior to our arrival. Yesterday we witnessed someone at the check in desk being incredibly rude to a staff member as they thought they were entitled to be seated whilst checking in, rather than having to stand,… Read more
We are on our last night here and have absolutely loved our stay! I have to admit I started to get a little apprehensive reading reviews prior to our arrival. Yesterday we witnessed someone at the check in desk being incredibly rude to a staff member as they thought they were entitled to be seated whilst checking in, rather than having to stand, as they were staying at the more expensive cottages. It possibly put some of the negative reviews into perspective, as this male was completely out of line and treated the staff member so poorly! No excuse for rudeness! We expected the resort fee and the parking fee, which is high. However, today we noticed another fee charged to our credit card which we went to query. It was another $66 Australian dollars and we’d charged nothing to our card. We were told it was a transient accommodation fee/tax, which was introduced July 1st?! I have to say that this is leaving a very sour taste in our mouths, as this was never mentioned on arrival and our accommodation was booked and paid for last November. We just wonder why our accommodation in Waikiki was not affected by this when we arrived in the country after July 1st? Will question it again tomorrow. Aside from this, the resort is beautiful, clean and so relaxing. Great atmosphere and we loved dining near the pool. Ice and water machines each level are such a bonus. We’d love to return one day, but hope the fees are reviewed and clearly articulated. Read less