Turtle Bay Resort

Turtle Bay Resort is the only resort hotel on the north shore of Oahu. It is a great place to stay if you want to get out of the hustle and bustle of Waikiki. There are a variety of activities available to keep you busy during your vacation. Or you can just relax at their pool or ocean lagoon and do a little sun bathing and snorkeling. It's a great place to stay and enjoy the north shore of Oahu. Read less

Let me start by saying that I have been coming to TB since 1998 when Hilton managed the property. I have stayed mostly as a business guest but this time it was for my wife's and ours second honeymoon. Over the years I have seen TB go though many transitions, upgrades and owners but have always returned. This last stay (for 10 nights) was my last. On the last day of our visit last week, when I checked out, I learned that TB had miscalculated the taxes and fees, from when I had originally booked the stay back in March, to a tune of $807. When I asked for more detail TB blamed it on a 'computer glitch'. That's all that they would tell me. I asked if my stay was the only one affected by the 'glitch', I got no response. When I complained to the hotel manager all I received was 'I am sorry'. No room comp, no coupon for a future stay..............nothing. I mentioned how many times I had stayed at TB and received no appreciative gestures back.I felt as though he had little compassion and was only interested in getting rid of me and moving to the next person in line, another repeat guest complaining about over-charges at the TB spa. Goodbye TB. Read less

I am so glad I did not read some of the reviews on this site before booking! If I had,we may not have booked and we would have missed the highlight of our holiday. Our room had an amazing view directly over the beach. It was a great size for a family of 4. It certainly was not tired or busy...especially compared to Waikiki or Maui. The food and service at Roy's was beyond beautiful. Expensive, but worth every cent. The pool was perfect. Being from Australia we are used to beautiful beaches and resorts, so we can be quite hard to impress. But TBR more then impressed all of us! We were not charged anything more then what we expected. Resort fees are annoying, but what can you do. It would be great if they included use of washing machines. This was our only very small criticism as it was very expensive. The staff at TBR were the friendliest we have had during our Hawaii holiday. I can only wish is that some day we get the chance to return to this piece of paradise! Read less

The Turtle Bay Resort was the first hotel on our summer vacation to Hawaii (a couple plus a 4-year-old). After arriving on the long flight from NYC, we got to Turtle Bay, and were so excited to be there. Check-in was smooth, and we were escorted over to our Beach Cottage. The room was gorgeous in terms of location - you are literally steps from the water. The room itself, however, definitely needed some updates/renovation. The floors are kind of peeling in places, and the toilet made a high-pitched screeching noise (mostly at night, so odd). The bed was quite comfy. Our daughter used the daybed in the living space, so we didn't really have a place to sit at the coffee table because of that. They could use a few more chairs in the room, as it would have been awkward to sit on the daybed and eat anyway. The weather during our stay was kind of abnormal for June from what I understand. Really overcast and it rained quite a bit.In the end, it was fine - we did a decent number of excursions and it would have probably been a lot more brutal in the hot sun! The food at the hotel was good. I really loved the fish tacos at the Point. Breakfast buffet was awesome (so expensive!). Roy's was very good, too. Service, for the most part, was very good. Two people that I would love to point out. Gregory, who was our beach cottage concierge. He was so wonderful, even taking time to show our daughter how to string a lei. Just so caring and wonderful, if we go back I would definitely ask for him to help us again. Also, the woman who did the hike with Pono was awesome - I can't remember her name, though! The grounds are gorgeous, and I wish we had had more time to explore. Loved walking the beaches. The pool is kind of boring, to be honest (the slide was great tho!). I feel like the hotel should have a much more gorgeous pool, especially for such a stunning setting. There are a few things that I think are keeping it from being truly amazing. One: so. many. fees. I would much rather be charged another $200 and be able to do more on the hotel, and just have it be included. There was literally a charge for everything - beach chairs, kayaks, paddleboards, stables, etc. It's frustrating, because it's such a great location and place, and it's definitely not cheap to begin with! The towels at the pool - it's such a small thing. Let people take their towels (as many as they want) if they are guests of the hotel. I get it if people are using a day pass or whatever - then you need to keep track. But it's tacky and looks cheap. All in all, we really enjoyed our stay, and so did our daughter. It's a beautiful place, and there is so much to explore on the North Shore (along with all of Oahu!). I think it's likely that we would return to the hotel, and I understand they were recently bought, so maybe some much-needed renovations will happen soon. Read less

We are on our last night here and have absolutely loved our stay! I have to admit I started to get a little apprehensive reading reviews prior to our arrival. Yesterday we witnessed someone at the check in desk being incredibly rude to a staff member as they thought they were entitled to be seated whilst checking in, rather than having to stand, as they were staying at the more expensive cottages. It possibly put some of the negative reviews into perspective, as this male was completely out of line and treated the staff member so poorly! No excuse for rudeness! We expected the resort fee and the parking fee, which is high. However, today we noticed another fee charged to our credit card which we went to query. It was another $66 Australian dollars and we’d charged nothing to our card. We were told it was a transient accommodation fee/tax, which was introduced July 1st?! I have to say that this is leaving a very sour taste in our mouths, as this was never mentioned on arrival and our accommodation was booked and paid for last November. We just wonder why our accommodation in Waikiki was not affected by this when we arrived in the country after July 1st? Will question it again tomorrow. Aside from this, the resort is beautiful, clean and so relaxing. Great atmosphere and we loved dining near the pool. Ice and water machines each level are such a bonus. We’d love to return one day, but hope the fees are reviewed and clearly articulated. Read less