Turtle Bay Resort

North Shore, Oahu

The hotel

This 850 acre oasis is the perfect destination for those who want to immerse themselves in Hawaii’s scenic splendour, with plenty of excellent water sports to hand, a world-class spa and some of the best accommodation on the island. The pool complex is quite simply incredible and comes complete with a 70-ft main pool area, two secluded spa tubs, a large children’s pool and an upper-level pool with rock waterfall and 80-ft slide. Sports fans will also appreciate the use of two 18-hole championship golf courses, floodlit tennis courts and a fitness centre. Nearby are legendary surf spots Sunset Beach, the Branzai Pipeline and Waimea Bay so walk on down and enjoy the Beach! If you want to spoil yourselves, the beach cottages are superb, set along the shores of Turtle Bay in clusters of six. Guest rooms and suites are also impressive with every modern amenity included to ensure a supremely comfortable stay. Dining options include 21 Degrees North, where you can enjoy breathtaking views of Turtle Bay from floor to ceiling windows whilst feasting on contemporary island cuisine. There’s also Palm Terrace with its exhibition kitchen, Hang Ten Bar & Grill, serving one of the islands best Mai Tai cocktails and Ola, making the most of local produce.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Hot tub
  • Kids Club
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

On Oahu’s north shore, along 5 miles of secluded coastline. Adjacent is Kuilima Cove, protected by a reef from ocean swells and a prime site for snorkelling and swimming. Waimea Falls Park is 5 miles with Dole Plantation slightly further at 15 miles.

Hotel information

375 guest rooms and 26 suites on 6 floors in 1 building. All rooms with air-conditioning, satellite TV with pay-per-view films, telephone, WiFi*, tea/coffee maker, alarm/clock radio, safe, hairdryer, iron and board. Partial Ocean View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Ocean View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Deluxe Ocean View Rooms are newly renovated with an expansive ocean view with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Vista Level Ocean View Rooms are located on the 6th floor with access to private club service which includes daily continental breakfast and afternoon snacks, guaranteed one-hour late check-out at noon, full day use of snorkeling equipment and more. They have a deep-soaker bathtub and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Family Suite Ocean View offers a large living area with a sleeper sofa, a wet bar and sitting area. Offering 1 king-size bed, sleeping maximum 3 adults.

Ocean View Junior Suites are located at the end of each hotel wing and have a private lanai with 1 king-size bed and a sleeper sofa or 2 queen-size beds and a sleeper sofa, sleeping maximum 5 adults.

Pa'akai, North Shore Ku la Grille, Hang Ten Bar & Grill, Bay club with big screens, Ola (eclectic blend of Hawaiian fare with flavours from around the world), Lei Lei’s Bar & Grill. Swimming pool complex, with children’s section and hot tubs, fitness centre, Spa Luana*. 2 Championship 18-hole golf courses*, tennis court. Use of snorkel equipment for two, 1 hour per day. Horseback riding*, hiking and mountain bike trails. Keiki Turtle Club* (5-12 years). Laundry/dry-cleaning service*. Concierge. 24-hour front desk. Room service available*. Self-parking included within resort fee. Valet parking $10 plus tax per day (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - High-speed cable and WiFi Internet access in all guest rooms - WiFi access in all public areas of hotel - Self-parking pass - 1-hour snorkelling equipment for 2 people per room per day - Access to fitness centre - Daily newspaper delivery to guest floor - Long distance access including 800 numbers, credit card and collect calls. - Unlimited local phone calls - 1-hour tennis court time per room per day. - In-room safe use - Self service guest room tea and coffee - Incoming guest faxes - Access to business centre - 1-hour volleyball rental. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge

Please note: transfers - if 4 passengers or more are travelling, coach transfers are available. If there are less then 4 passengers travelling, a private transfer must be booked instead.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3258)
  • Very good (1196)
  • Average (540)
  • Poor (221)
  • Terrible (150)
Image of the Tripadvisor rating Turtle Bay

Mar 25, 2019 Sherpa46753849023 Denver, Colorado

A unique, beautiful location on the North Shore of Oahu but overall underwhelming service for the hefty price left us lukewarm on the overall experience. Our room was beautiful and the view was incredible. The adjacent ocean bay was perfect for our small children. Unfortunately, WiFi service was spotty and very unreliable in our room. More… Read more
A unique, beautiful location on the North Shore of Oahu but overall underwhelming service for the hefty price left us lukewarm on the overall experience. Our room was beautiful and the view was incredible. The adjacent ocean bay was perfect for our small children. Unfortunately, WiFi service was spotty and very unreliable in our room. More importantly, all of our interactions with hotel staff were underwhelming. We ate at the Point (pool bar restaurant) on the first night and found ourselves waiting > 60 minutes from placing our order until food arrival. When we mentioned this to our server, she later asked us to "wait 20 minutes after dinner for the manager to come." As it was already much later than we planned to spend at dinner, we elected to leave and chose not to eat on property for future meals. The following day, while getting ready for dinner, my wife found there was no hairdryer in our room. She called room service and asked them to bring one up. It was 3+ hours until they brought up the hairdryer and we were already back in the room after dinner. My wife's hair was long dry. Given the high daily "resort fee," a common practice amongst large Hawaiian hotels, we expected better service and more included amenities. For example, plan to pay an additional $20-$50 / day to rent chairs or shade at the beach. Parking is $15 (self-park) or $20 (valet) per night but self-parking involves a 10+ minute hike and competition against beach-goers, who park for free. The North Shore of Oahu is beautiful and Turtle Bay seems to be the only option if you would like to stay at a big resort on the north coast. Overall, we found the price to be high and the service significantly less than what we experience during the second half of our trip (at the Hilton on Waikiki). Read less
Image of the Tripadvisor rating Much Needed Relaxation

Mar 25, 2019 Helen H

My husband and I were here to attend a friend's wedding in Honolulu and didn't want to stay in that area which is busy and congested. Our daughter suggested Turtle Bay as she and her family stayed there in Oct 2017 and loved it. We were not disappointed. It's very relaxing, the rooms are spacious and comfortable, and the view from our balcony was… Read more
My husband and I were here to attend a friend's wedding in Honolulu and didn't want to stay in that area which is busy and congested. Our daughter suggested Turtle Bay as she and her family stayed there in Oct 2017 and loved it. We were not disappointed. It's very relaxing, the rooms are spacious and comfortable, and the view from our balcony was awesome. We loved our stay and highly recommend this resort. We will be back. Read less
Image of the Tripadvisor rating Trip to Turtle Bay

Mar 25, 2019 Explore39973545240

Excellent and relaxing trip. Service was exceptional and staff accommodating to our needs. Pool and restaurants were super. Golf was more for the vacationers, but I did not try both courses. Highly recommend this destination
Image of the Tripadvisor rating Turtle Bay is Holiday Inn at best

Mar 25, 2019 ABABWC ABABWC

It is unfortunate that Turtle Bay is the only big hotel to stay in on the North Shore. Our family of five stayed for two nights and could not get out of there soon enough (we changed our flights to earlier). Beach towels are hard to come by, the Private Ocean Villas pool had no place to sit. The Front Desk staff was not hospitable. Other than… Read more
It is unfortunate that Turtle Bay is the only big hotel to stay in on the North Shore. Our family of five stayed for two nights and could not get out of there soon enough (we changed our flights to earlier). Beach towels are hard to come by, the Private Ocean Villas pool had no place to sit. The Front Desk staff was not hospitable. Other than The Pointe, the restaurants were overpriced and sterile. No atmosphere whatsoever. Golf was decent. Given the public nature of the beach, renting beach equipment was difficult. Both days we saw families with coolers, boxes of chips, wagons and beach chairs getting wheeled to the beach. More of a Coney Island feel than a resort in Hawaii. Read less
Image of the Tripadvisor rating Excellent Stay

Mar 24, 2019 GrandTour745084

Beautiful property with great views in every direction. We stayed in the main resort in what they called an “Ocean View King” room. What we booked on Hotels.com was called “Deluxe Ocean View”. It is apparently impossible to figure out the difference, if there is one. So, here is what I was able to find out walking around and talking to folks at… Read more
Beautiful property with great views in every direction. We stayed in the main resort in what they called an “Ocean View King” room. What we booked on Hotels.com was called “Deluxe Ocean View”. It is apparently impossible to figure out the difference, if there is one. So, here is what I was able to find out walking around and talking to folks at the registration desk. Hopefully this helps you at least figure out what questions to ask. Except for suites (which are obviously larger), all rooms on all floors are exactly the same size. But, there are three types of balconies (lanais). Some rooms have larger, rectangular lanais with enough room for a couple of chairs with ottomans and an end table. That’s what we got (deluxe?). Others have smaller lanais with curved railings that provide just enough space for two bar chairs around a taller table. Finally, some rooms on the second floor (facing east, for whatever reason) had no usable lanais; just a sliding door and a railing. I believe the website refers to these rooms as “resort” rooms. One lady at the registration desk did say they “usually” charge more for the larger lanai, but they will sometimes waive the extra fee. No idea how or when, or whether they did for us (doubt it). Finally, the rooms on floor 6 are a premium stay area. The rooms are the same size but presumably the view is better from the top floor. There are also some other perks. I will note that even the 6th floor has both the larger and smaller lanai options, depending on the direction the rooms face. So again, if the larger balcony is important to you, don’t assume you’ll get one by booking the more expensive top floor. Best option ... call and ask to ensure you get what you want. Unfortunately, if using a travel site to book, it’s just hard to know what room they’re advertising for their discounted price. I noticed some still using the “Deluxe” adjective. After all of that, when it comes to the view ... you really can’t go wrong with any room on any floor facing any direction. The angles obviously will differ giving more of an ocean view versus a beach, bay or cove view, but they’re all stellar. By the time you add in the slope of the property down to the water even the 2nd floor is high enough to offer panoramic ocean, beach, and cove views. The attached pic was taken from floor 2. The pool complex is very nice with a great pool bar that serves potent maitais and yummy Kalua pork nachos. There is a small water slide for the kids. On the east side is a beach area on a protected cove where swimming and snorkeling are possible year round. They provide towels and snorkel gear for guests at the beach (part of the “resort fee” they charge daily). Chairs at the beach, however, are rental only. We paid $10 per chair for a half day (4 hours). At first it seemed annoying to rent a chair (this place isn’t exactly cheap), but it did prevent us from having to go down early and try to scope a chair before they were all taken, etc. You can also rent umbrella space if you need shade. The snorkeling isn’t tremendous, but enough variety of fish to make it interesting. Ironically, didn’t see a turtle at Turtle BayResort. Service was friendly and prompt. The food at Roy’s was very good. We didn’t play golf but the courses looked to be in beautiful shape. All in all, a wonderful place to stay. Read less