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This 850-acre oasis is the perfect destination for those who want to immerse themselves in Hawaii’s scenic splendour, with plenty of excellent water sports to hand, a world-class spa and some of the best accommodation on the island. The pool complex is quite simply incredible and comes complete with a 70-ft main pool area, two secluded spa tubs, a large children’s pool and an upper-level pool with rock waterfall and 80-ft slide. Sports fans will also appreciate the use of two 18-hole championship golf courses, floodlit tennis courts and a fitness centre. Nearby are legendary surf spots Sunset Beach, the Branzai Pipeline and Waimea Bay so walk on down and enjoy the Beach! If you want to spoil yourselves, the beach cottages are superb, set along the shores of Turtle Bay in clusters of six. Guest rooms and suites are also impressive with every modern amenity included to ensure a supremely comfortable stay. Dining options include Roy's Beach House, where you can enjoy a chilled beach vibe and delight in the freshest local ingredients. There’s also Off The Lip which has spectacular views and live music to accompany your sundowner cocktail and delicious light bites.
Amenities
Bicycle Rental
Golf
Horse Riding
Snorkelling
Tennis
Kids Club
Bar
Evening Entertainment
Fitness Centre/Gym
Hot tub
Internet Access
Laundry Service
Where is it
On Oahu’s north shore, along 5 miles of secluded coastline. Adjacent is Kuilima Cove, protected by a reef from ocean swells and a prime site for snorkelling and swimming. Waimea Falls Park is 5 miles with Dole Plantation slightly further at 15 miles. The resort is approximately 55 minutes from Honolulu International Airport.
Hotel information
375 guest rooms and 26 suites on 6 floors in 1 building. All rooms with air-conditioning, 65" flat-screen Smart TV, Beats Pill speaker, hairdryer, electronic safe, iron and ironing board, Lavazza coffee maker, mini fridge, and bathroom amenities.
Ocean View Rooms are located on floors 2-5 in the Main Building, with either 1 king-size bed plus sofa bed, or 2 queen-size beds, sleeping maximum 4 people.
Please note: Most rooms have a private lanai or Juliet balcony. Rooms on the 2nd floor in the East and South wings overlooking Kuilima Cove do not offer a balcony.
Premium Ocean View Rooms are located on the top floor, featuring bath robes and slippers, with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 people.
Ocean Club Rooms are located in the heart of the resort featuring direct ocean views from the top floor, with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 people. These rooms include exclusive access to the Ocean Club Lounge which offers a personal concierge service, and food and beverage offerings throughout the day.
Ocean View Suites are located at the end of each wing in the main building, and include a separate seating area with sofa bed, bathroom with separate shower and bath tub, and either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 people.
Ocean Club Suites have 1 king-size bed plus sleeper sofa, sleeping maximum 3 people. These rooms include exclusive access to the Ocean Club Lounge which offers a personal concierge service, and food and beverage offerings throughout the day.
Ocean Bungalows are located just steps from the water, with an outdoor lanai that offers ocean views, spacious seating area with pull-out sofa, bathroom with separate shower and bathtub, access to private infinity pool for bungalow guests, personal concierge, and bedroom with either 1 king-size bed or 2 queen-size beds, sleeping maximum 6 people.
Alaia (serving traditional Hawaiin comfort food, open for breakfast buffet, and a la carte dinner). Ho'Olana (serving fresh food and drinks to go). Sunset Pool Bar (serving food and drinks throughout the day, with live music 4.00-7.00pm). Beach House by Roy Yamaguchi (open for lunch and dinner). Off The Lip (serving light bites and cocktails throughout the evening, with live entertainment). Lei Lei's Bar and Grill (open for breakfast, lunch, and dinner). Ocean Club Lounge (serving breakfast, light lunch, snacks and soft drinks throughout the day, and hors d'oeuvres and selected alcoholic drinks in the evenings).
Daily scheduled activities incluing Lei Making, Ukulele lessons, and dance lessons. Regular live music in the evenings. Weekly Paniolo Pa'ina entertainment dinner*.
4 swimming pools: Main resort pool, Adults-only pool, Keikei pool with waterslide, and exclusive Ocean Bungalows pool. Poolside cabanas*. 7 beaches. Nalu Spa*. 24-hour fitness centre. Daily fitness classes. 2 Championship golf courses* (guests are eligible for preferred rates). Horse riding*. Lawn games*. Surfing lessons*. Tennis*. Pickleball court. Hiking and jogging trails. Bicycle rental*.
Complimentary WiFi access. Self and Valet parking available for $35 plus tax per day (payable locally, fee subject to change). Range of boutiques. Concierge.
Resort fee of $49 plus tax, per room per night, is applicable (payable locally, fee subject to change).
Resort fee includes: - Arrival Lei greeting - Two refillable PATH water bottles - Unlimited toll-free local & 60 mins of domestic long distance telephone calls - Complimentary high-speed WiFi - Use of Beats Pill speaker - Daily resort activities - Use of resort cruiser bikes (45 mins per guest, per day, 2 cruisers per room) - Beach toys and boogie boards at Kuilima Cove - Beach umbrellas and chairs at Kuilima Cove - Daily basket of range balls (after 12 noon) - Admission to one fitness class per day - Use of GoPro camera for up to 24 hours (SD memory card not included) - One hour of Pickleball court usage - Use of business centre facilities. Resort fee, tax and inclusions are subject to availability and change - please see hotel check-in for current inclusions available to you upon arrival.
*Denotes local charge
Please note: if 4 passengers or more are travelling, coach transfers are available. If there are less then 4 passengers travelling, a private transfer must be booked instead.
Based on 6347 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (3850)
Very good (1359)
Average (631)
Poor (293)
Terrible (214)
Do not use the hotel tennis courts
Sep 3, 2024amydO5402AELos Angeles, California
I booked and paid $430 for tennis lessons for my daughter so she could practice on our vacation. Unfortunately, she tore her hip flexor so I had to cancel the lessons before our vacation. O'ahu Tennis Academy responded to my email that they would refund my money. It's been 6-weeks and they have not refunded my $430. They won't answer my phone…
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I booked and paid $430 for tennis lessons for my daughter so she could practice on our vacation. Unfortunately, she tore her hip flexor so I had to cancel the lessons before our vacation. O'ahu Tennis Academy responded to my email that they would refund my money. It's been 6-weeks and they have not refunded my $430. They won't answer my phone calls, return my emails, or respond to my texts. I've even emailed the hotel and they won't respond. I highly recommend you do not book tennis workouts or lessons during your vacation at Turtle Bay.
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RITZ brand advocate Dissappinted by changed policy.
Aug 31, 2024KtahtWindermere, Florida
We have stayed here many times and sometimes just visit the beach and then have dinner at Alaia. We drive over 1hr from Pearl with our son who is in the NAVY there and rent chairs and then enjoy dinner at the resort when not staying on this side at RITZ CARLTON. But today we have 6 family with us celebrating 2 birthdays at Alaia and came over…
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We have stayed here many times and sometimes just visit the beach and then have dinner at Alaia. We drive over 1hr from Pearl with our son who is in the NAVY there and rent chairs and then enjoy dinner at the resort when not staying on this side at RITZ CARLTON. But today we have 6 family with us celebrating 2 birthdays at Alaia and came over early to enjoy the beach before dinner and they told us they have CHANGED their POLiCY and now non-guests can no longer rent chairs or umbrellas. This is narrow thinking for a LUX brand and the wrong answer to frequent guest and restaurant visitor. Disappointed in the RITZ brand, and perhaps why other line Pendry, Auberge and Rosewood are getting better. Hope this note provides opportunity to re-think policy and how guests experience the resort when not staying on North Shore.
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Secluded and still full of life
Aug 28, 2024Daros30Northbrook, Illinois
The hotel is one of the best resorts I’ve been to. It is modern, very well taken care of and the grounds are huge!
We stayed in an Ocean Front Club King room which included access to the Ocean Club Lounge. That Lounge is worth every penny. I highly recommend it.
The room was spacious and quite clean, well taken care of.
The beach area was also…
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The hotel is one of the best resorts I’ve been to. It is modern, very well taken care of and the grounds are huge!
We stayed in an Ocean Front Club King room which included access to the Ocean Club Lounge. That Lounge is worth every penny. I highly recommend it.
The room was spacious and quite clean, well taken care of.
The beach area was also great, although it needs more cleaning as there was some trash around where the waves broke. The beach is open to the public and if you get there late, you won’t find a good spot. I also think that it would have been nice if the exclusive area was only for guests and free. That area was frequently empty as no one wants to pay more than what we are already paying for our rooms and also pay for a tiny private area in the beach. The Ocean Club Lounge was great, great food and paid for by the room reservation. It’s absolutely worth it.
I really loved this hotel as it was secluded from the buzz of Honolulu. I also hope that now that Marriott acquired this hotel and is called the Ritz Carlton, they continue taking care of it. I would go back in a heart beat.
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Dismal customer service and follow through experience
Aug 27, 2024oldwinerylSaratoga
I have to rate my experience with the Ritz Carlton Turtle Bay resort between 0 and 1 and I have not even stayed there yet. We are attending a wedding in Waikiki in October 2024 and decided to spend a few days following the wedding on the North Shore of Oahu. As a Gold member of Marriott Bonvoy, I made reservations on the hotel's web site for a…
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I have to rate my experience with the Ritz Carlton Turtle Bay resort between 0 and 1 and I have not even stayed there yet. We are attending a wedding in Waikiki in October 2024 and decided to spend a few days following the wedding on the North Shore of Oahu. As a Gold member of Marriott Bonvoy, I made reservations on the hotel's web site for a member non-refundable rate (big mistake!). When I checked my card statement, the hotel billed me over $200 more than the member rate. I called the hotel and talked to billing and got transferred to Carrie Ann in reservations who took a look at my email confirmation and promised to fix the issue. This was on August 19th and since then just crickets! I sent two follow up emails and tried to leave a vmail for Carrie Ann (her vmail box was full). I have never experienced this kind of total lack of service orientation and lack of follow through in the hotels we usually stay at, especially considering THEY made a billing mistake. And experience this at Ritz Carlton? Unbelievable! If we didn't have a non-refundable rate for several thousand dollars, I would have cancelled the reservations. If guests are treated this way before they even step a foot on hotel's premises, what should I expect when we actually get there?? I hope that the General Manager of Turtle Bay, Jon Gersonder, will take a look at the staff and customer service standards of this Ritz Hotel. Right now it's not even close to the standard that Ritz sets for its 5-star hotels.
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Review just after Ritz acquired property
Aug 20, 2024bmore-foodiePhoenixville, Pennsylvania
The overall setting of the resort is beautiful. The property is updated and beautifully decorated but not pretentious. The rooms are clean and well kept. The pools are rather small and lots of kids, so it's loud. I wouldn't describe the pool as serene or necessarily chill, so that's something to consider if you are looking for a more…
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The overall setting of the resort is beautiful. The property is updated and beautifully decorated but not pretentious. The rooms are clean and well kept. The pools are rather small and lots of kids, so it's loud. I wouldn't describe the pool as serene or necessarily chill, so that's something to consider if you are looking for a more impressive pool to lounge at, especially if it's an adult trip sand the kids.
The ocean is beautiful but there isn't very much of a beach area. Again, not really a respiteful area in which to chill. We found this aspect disappointing. Unless you venture off to the nearby beaches off the resort. But there you do not have any resort amenities available.
The Ritz front desk is not organized for check in, be prepared for a long wait. They are also inflexible on check out time.
The food and drinks are pricy, especially fpr what you get in terms of quality of food and bevvies menu is limited.
Considering we booked at prices before the Ritz acquired the property, I think it was a good choice. I would not pay current prices however for this resort. If so, I would have been disappointed with our selection.
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Do not use the hotel tennis courts
