Turtle Bay Resort

Dining

Alaia (serving traditional Hawaiin comfort food, open for breakfast buffet, and a la carte dinner). Ho'Olana (serving fresh food and drinks to go). Sunset Pool Bar (serving food and drinks throughout the day, with live music 4.00-7.00pm). Beach House by Roy Yamaguchi (open for lunch and dinner). Off The Lip (serving light bites and cocktails throughout the evening, with live entertainment). Lei Lei's Bar and Grill (open for breakfast, lunch, and dinner). Ocean Club Lounge (serving breakfast, light lunch, snacks and soft drinks throughout the day, and hors d'oeuvres and selected alcoholic drinks in the evenings).

Entertainment

Daily scheduled activities incluing Lei Making, Ukulele lessons, and dance lessons. Regular live music in the evenings. Weekly Paniolo Pa'ina entertainment dinner*.

Fun and Games

4 swimming pools: Main resort pool, Adults-only pool, Keikei pool with waterslide, and exclusive Ocean Bungalows pool. Poolside cabanas*. 7 beaches. Nalu Spa*. 24-hour fitness centre. Daily fitness classes. 2 Championship golf courses* (guests are eligible for preferred rates). Horse riding*. Lawn games*. Surfing lessons*. Tennis*. Pickleball court. Hiking and jogging trails. Bicycle rental*.

Handy Stuff

Complimentary WiFi access. Self and Valet parking available for $35 plus tax per day (payable locally, fee subject to change). Range of boutiques. Concierge.

Resort Fees

Resort fee of $49 plus tax, per room per night, is applicable (payable locally, fee subject to change).

Resort Fees Information

Resort fee includes: - Arrival Lei greeting - Two refillable PATH water bottles - Unlimited toll-free local & 60 mins of domestic long distance telephone calls - Complimentary high-speed WiFi - Use of Beats Pill speaker - Daily resort activities - Use of resort cruiser bikes (45 mins per guest, per day, 2 cruisers per room) - Beach toys and boogie boards at Kuilima Cove - Beach umbrellas and chairs at Kuilima Cove - Daily basket of range balls (after 12 noon) - Admission to one fitness class per day - Use of GoPro camera for up to 24 hours (SD memory card not included) - One hour of Pickleball court usage - Use of business centre facilities. Resort fee, tax and inclusions are subject to availability and change - please see hotel check-in for current inclusions available to you upon arrival.

Additional Information

*Denotes local charge

Please note: if 4 passengers or more are travelling, coach transfers are available. If there are less then 4 passengers travelling, a private transfer must be booked instead.

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (3846)
Very good (1357)
Average (630)
Poor (291)
Terrible (211)

This hotel offers subpar service at a premium price point; choose a different experience.

Jul 21, 2024 Zachary C

Here was my experience, draw your own conclusions: Resort fee + parking + room cost: $1,150.00 per night. - Talking to front desk and checking in, front desk answers phone mid sentence and ignores me until after phone call with another customer is finished - I called concierge 5 times and no answer. No exaggeration. Not that they answered and… Read more

Here was my experience, draw your own conclusions: Resort fee + parking + room cost: $1,150.00 per night. - Talking to front desk and checking in, front desk answers phone mid sentence and ignores me until after phone call with another customer is finished - I called concierge 5 times and no answer. No exaggeration. Not that they answered and were not helpful. They did not pick up the phone. - Asked room service for a utility, called 3 times to have it sent up, took 2 hours (after being told it would be delivered in 10 mins). - Ordered a quiche for breakfast at the coffee bar. Quiches and pastries are being put in an oven and warmed up. Waitress gives quiche, is ice cold. Tastes awful. $15. - Cabanas cost an extra $450.00 per day. Covered couches poolside are extra. Ask for an extra umbrella, am told they cannot accommodate. - Pina collada is downright bad for $22 with no booze poolside. - Valet and bellcheck left items in car after saying they would bring all items inside. - When ordering drinks and asking for details on liquor used in drinks bartender ignores questions. - Reefs are completely dead for snorkeling outside hotel - Extra charge for everything at hotel, like waterbottles and coffee. I don't care about the price but this diminishes the experience. I don't want to constantly have extra charges added on, wait in line 20 people deep to grab a black coffee in the am and make decisions while staying at hotel. Conclusions: The grounds are awesome, the location is fantastic, the staff is rude and well below par given the price point. Thoughts for owners: big renovation happened at the property making it much nicer, your staff was not upgraded. Upgrade your staff. This hotel offers subpar service at a premium price point; choose a different experience. Read less

Amazing property - but still not worth the rack price

Jul 18, 2024 MrCooperSF San Francisco, California

All things considered, probably one of the most relaxing vacations I've had in a while. I no longer live on the islands, but it's amazing that I've never set foot on this property until now. For the people of Hawaii, the resort might as well be located on a different island because it seems secluded from the hustle and bustle of Waikiki. I agree… Read more

All things considered, probably one of the most relaxing vacations I've had in a while. I no longer live on the islands, but it's amazing that I've never set foot on this property until now. For the people of Hawaii, the resort might as well be located on a different island because it seems secluded from the hustle and bustle of Waikiki. I agree with some of the reviewers here - property is stunning, but not worth the price. We stayed on business = most of the tab was paid for by corporate. So maybe that had something to do with the relaxed nature of it. Unsurprisingly, the staff were very friendly here. Everywhere we went, it seemed clean and smelled very fresh. The combination of hotel scent and Pacific ocean is unmatched I tell you. Each room overlooks the ocean, and what a treat that was for us. Beach access was easy, and the kiddos had fun swimming in the lagoons. It was nice for a chance that we didn't have to pay extra for an umbrella or a beach hut. Bravo. We also were able to walk around to the other side of the lagoons and walk on rock and more secluded areas of the beach. As expected, everything you pay for on property was grossly overpriced. Especially the restaurants. Skip the restaurants and try and grab some local food somewhere else. That said, you'll need a car, because there's really nothing within walking distance. One wish I had for the property was more affordable and quick options for food. Maybe even an overpriced food court for quick sandwiches or burgers or hotdogs or something that stayed open late. Also wish there was a common kitchen area where you could microwave stuff or hand wash stuff or wash some clothes. If the bosses pay again, I'll be back. Otherwise, I can't stomach to pay the almost $900 per night room rate. Read less

Beautiful - but Not worth the $

Jun 29, 2024 George M

Beautiful lobby, great staff (very friendly), Sunset Bar is tops, beautiful surroundings. Uncomfortable lanai furniture, poorly designed bathrooms, shower stall grout and sealers very shoddy - peeling off. And it is just 3 years old. More and better maintenance required in tropics. Refrigerator didn’t work. Breakfast at Alaia was good. Other menus… Read more

Beautiful lobby, great staff (very friendly), Sunset Bar is tops, beautiful surroundings. Uncomfortable lanai furniture, poorly designed bathrooms, shower stall grout and sealers very shoddy - peeling off. And it is just 3 years old. More and better maintenance required in tropics. Refrigerator didn’t work. Breakfast at Alaia was good. Other menus not so much (great staff). This place is WAY OVER PRICED for the experience. Maybe Ritz-Carlton will do a better job. Read less

Paradise

Jun 27, 2024 2024Patrons Danville, California

Excellent location and amenities. We would highly recommend this hotel. The water slides are so much fun for the kids and the pool next to the ocean is great. The views from the rooms are spectacular and the staff was great. Check in and out was also fast and convenient.

Nice

Jun 27, 2024 cjb12304

The facility was clean with a luxury type vibe . Club lounge food was good with a nice variety. Staff was excellent , Jesse in housekeeping was amazing. The mattresses in rooms were horrid, killed my back. I would suggest they invest in new mattresses. Overall my stay was nice. We have a family of 4.

Where are you flying from?