Beautiful resort and Location - Some hiccups
Nov 26, 2023 Janet H
We enjoyed our stay at Turtle Bay resort. We stayed for one week during Thanksgiving. The location on the North Shore is perfect. They have two surf spots, and a calm bay to swim and snorkel in. Several hiking trails. Nice pools (we only swam in the adult pool the main pool was freezing, poor kids) and horseback riding. The check-in process was…
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We enjoyed our stay at Turtle Bay resort. We stayed for one week during Thanksgiving. The location on the North Shore is perfect. They have two surf spots, and a calm bay to swim and snorkel in. Several hiking trails. Nice pools (we only swam in the adult pool the main pool was freezing, poor kids) and horseback riding. The check-in process was a snap. The rooms were perfectly cleaned. (and I can be picky about that). The negatives are few but exist. I'm hoping that the management, and owners take note and address the issues.
1) The restaurant that serves Breakfast, Alaia (Brunch only) at $55.00 $35.00 for Children is a poor option for most guest, and the highest complaint we hear around the resort. We are both health conscious and I am gluten free. We like to eat a light and high protein in the morning before surfing and working out. My husband and I visited both the coffee bar and the little grocery store for other options, but none could be found. All we were looking for was yogurt and hard-boiled eggs. The store was out of yogurt and does not carry hard boiled eggs. We did not have a car, so we were stuck. Luckily, we have generous friends that lives on Oahu that joined us for lunch. They brought us fresh fruit, yogurt, hard boiled eggs and protein bars for the rest of the week. Lunch and dinner were no problem. We dined several meals at the beach bar and Roys. The menu at Alaia did not appeal to us at all, in fact after looking at it we canceled our dinner reservations and went back to Roys. Alaia does not reflect a healthy Island menu at all. (Again, the most talked about negative at the resort among fellow guests) The menu needs a revamp. Anything would be better!
2) The coffee pods in the room. Truly terrible! I suggest that the managers have it every day at their daily meetings for one week to see what We are taking about. I am not going into detail. Just try it. Why don't they have Kona Coffee we asked? Support the other islands, then maybe sell it in your gift shop.
3) We wished that you had lighter comforters on the bed instead of big heavy white comforters. We called housekeeping. They brought us a light weight one that we didn't sweat in all night.
4) On Thanksgiving there was not enough water in the adult hot tub jets were shooting out all over the place. We saw multiple employees walk by it all day doing nothing about it. It also looked murky.
5) The main pool should be heated this time of year. You are a 5 star resort. You charge your guests handsomely. You should give your guests what they deserve. We couldn't believe how cold it was. The parents sat on the sides of the pool watching their kids swim and play in disbelief, some children would not go in at all. Sad... Imagine paying 1K a day and $500 a day or more for food for your family and they don't even want to swim in the pool. I mentioned it to pool staff day one. Supposedly they turned the heater, but I was there a week and it was still cold.
With all that said we hope to be back. But I will check with the resort to see if any of these issues were addressed. Maybe be back in the summer when the pool isn't frigid.
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