Turtle Bay Resort

North Shore, Oahu

The hotel

This 850-acre oasis is the perfect destination for those who want to immerse themselves in Hawaii’s scenic splendour, with plenty of excellent water sports to hand, a world-class spa and some of the best accommodation on the island. The pool complex is quite simply incredible and comes complete with a 70-ft main pool area, two secluded spa tubs, a large children’s pool and an upper-level pool with rock waterfall and 80-ft slide. Sports fans will also appreciate the use of two 18-hole championship golf courses, floodlit tennis courts and a fitness centre. Nearby are legendary surf spots Sunset Beach, the Branzai Pipeline and Waimea Bay so walk on down and enjoy the Beach! If you want to spoil yourselves, the beach cottages are superb, set along the shores of Turtle Bay in clusters of six. Guest rooms and suites are also impressive with every modern amenity included to ensure a supremely comfortable stay. Dining options include 21 Degrees North, where you can enjoy breathtaking views of Turtle Bay from floor-to-ceiling windows whilst feasting on contemporary island cuisine. There’s also Palm Terrace with its exhibition kitchen, Hang Ten Bar & Grill, serving one of the island's best Mai Tai cocktails and Ola, making the most of local produce.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Hot tub
  • Kids Club
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

On Oahu’s north shore, along 5 miles of secluded coastline. Adjacent is Kuilima Cove, protected by a reef from ocean swells and a prime site for snorkelling and swimming. Waimea Falls Park is 5 miles with Dole Plantation slightly further at 15 miles.

Hotel information

375 guest rooms and 26 suites on 6 floors in 1 building. All rooms with air-conditioning, satellite TV with pay-per-view films, telephone, WiFi*, tea/coffee-making facilities, safe, hairdryer, iron and board. Partial Ocean View Rooms have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Ocean View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Deluxe Ocean View Rooms are newly renovated with an expansive ocean view, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Vista Level Ocean View Rooms are on the 6th floor with access to private club service which includes daily continental breakfast and afternoon snacks, guaranteed one-hour late checkout at noon, full day use of snorkelling equipment and more. They have a deep-soaker bathtub and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Family Suite Ocean View offers a large living area with a sleeper sofa, a wet bar and sitting area. They have 1 king-size bed, sleeping maximum 3 adults.

Ocean View Junior Suites are located at the end of each hotel wing and have a private lanai with 1 king-size bed and a sleeper sofa or 2 queen-size beds and a sleeper sofa, sleeping maximum 5 adults.

Pa'akai, North Shore Ku la Grille, Hang Ten Bar & Grill, Bay club with big screens, Ola (eclectic blend of Hawaiian fare with flavours from around the world), Lei Lei’s Bar & Grill. Swimming pool complex, with children’s section and hot tubs. Fitness centre. Spa Luana*. 2 Championship 18-hole golf courses*, tennis court. Snorkelling (use of snorkel equipment included for two people, 1 hour per day). Horseback riding*, hiking and mountain bike trails. Keiki Turtle Club* (5-12 years). Laundry/dry-cleaning service*. Concierge. 24-hour front desk. Room service available*. Self-parking included within resort fee. Valet parking $10 plus tax per day (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - WiFi Internet access in guest room and public areas – Blue-Ray with unlimited film rentals – Go-Pro camera usage – Beats Pill bluetooth speaker use – Unlimited local phone calls – In-room tea and coffee – Access to spa and fitness centre – Snorkelling equipment at Kuilima Cove – $10 daily adventure credit for The Outpost – 1-hour tennis court time per room per day – 10-minute stand-up paddle demo (weather permitting) – Basket of range balls at the Fazio Short Game Area (golf clubs provided) – Live entertainment poolside (excluding special events) – Pool chairs with umbrellas (first come, first served) – Kids 10 years and under eat dinner free at North Shore Kula Grille (with paid adult entree, excluding holidays). Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge

Please note: if 4 passengers or more are travelling, coach transfers are available. If there are less then 4 passengers travelling, a private transfer must be booked instead.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3670)
  • Very good (1316)
  • Average (617)
  • Poor (275)
  • Terrible (191)
Image of the Tripadvisor rating Fantastic

Mar 29, 2020 Cindy F Boston, Massachusetts

This was one of the best vacations we have ever taken! Turtle bay is absolutely wonderful!! It is beautiful, everyone is nice and there are lots of activities to do. The room was great, we were on the vista floor, the breakfast was wonderful, we looked forward to it every morning. So glad they had lots of almond milk!
Image of the Tripadvisor rating Outdated and overpriced

Mar 29, 2020 380tamyac

We stayed at Turtle Bay on our honeymoon briefly and were very disappointed. The reviews weren't great but we thought we would give it a shot regardless. Our room smelled quite old and musty to the point where it made my stomach upset so we tried a different one-- same problem. The staff were helpful but at the end of this day this hotel is past… Read more
We stayed at Turtle Bay on our honeymoon briefly and were very disappointed. The reviews weren't great but we thought we would give it a shot regardless. Our room smelled quite old and musty to the point where it made my stomach upset so we tried a different one-- same problem. The staff were helpful but at the end of this day this hotel is past its prime, I'd suggest a vacation rental to check out the North Shore. If you're expecting a beautiful well maintained resort, this isn't it. Read less
Image of the Tripadvisor rating Amazing hotel

Mar 28, 2020 polygirl55 Fort Lauderdale

There was not one thing I could say that needed improvement. There was so much attention to detail. The staff were so professional and kind. The food and drinks were top quality and tasty. The view from the rooms were breathtaking. The pool was heated. Free snorkeling gear were provided if needed at one of their private beaches. What I truly loved… Read more
There was not one thing I could say that needed improvement. There was so much attention to detail. The staff were so professional and kind. The food and drinks were top quality and tasty. The view from the rooms were breathtaking. The pool was heated. Free snorkeling gear were provided if needed at one of their private beaches. What I truly loved the most were the many hiking trails and the turtles at the end of one of the hiking trails. It was an amazing and unforgettable experience. Read less
Image of the Tripadvisor rating Poor business practices

Mar 25, 2020 LDR2462 Lyons, Colorado

Our reservation was from 3/22/2020-3/26/2020, obviously during the Covid-19 crisis. Upon arrival, we realized many cancellations had been made due to the sparseness of visitors. We were given a room upgrade, which was appreciated, but mind you, all amenities were not provided with the upgrade, so not much of a big deal. My problem is the decision… Read more
Our reservation was from 3/22/2020-3/26/2020, obviously during the Covid-19 crisis. Upon arrival, we realized many cancellations had been made due to the sparseness of visitors. We were given a room upgrade, which was appreciated, but mind you, all amenities were not provided with the upgrade, so not much of a big deal. My problem is the decision made by the owners to close the resort due to financial reasons because of the inability to fill the resort. We were given a phone call with less than 48 hours notice that we would have to vacate the premises and were given a number to a hotel in Honolulu to see if they had rooms available. Honolulu is at the time, the epicenter of the most Corona cases and practically on total lock down. This was a financial decision to close, not a state order. We had to ask for a pro-rated refund on the resort amenities fees, since so many offerings were not available. No discount on food, beverages or future visits for being kicked out and left to fend for yourself. These owners should reconsider being in the hospitality business, since they obviously are only concerned about their bottom line and not the hospitable treatment of their guests. They definitely dropped the ball instead of making a good lasting impression on how to treat your guests during a difficult time for everyone. I, among all other guests experiencing this treatment, will not be revisiting or recommending this resort in the future. Best of luck to the owners, the Blackstone Group, because they’re going to need it if they continue to do business in this fashion. Read less
Image of the Tripadvisor rating Great outdoor activities

Mar 25, 2020 lexingtonaria Los Angeles, California

I was a bit disappointed by the hotel's general aspect, the rooms weren't as we expected at all and as we were on the second floor, it was a bit noisy. However, the outdoors activites were great, like the segway tour, and the facilities like the tennis court or the golf course were also very well maintained, but theswimming pool for exemple was a… Read more
I was a bit disappointed by the hotel's general aspect, the rooms weren't as we expected at all and as we were on the second floor, it was a bit noisy. However, the outdoors activites were great, like the segway tour, and the facilities like the tennis court or the golf course were also very well maintained, but theswimming pool for exemple was a bit too busy at the time, and there wasn't enough space to sit. Turtle Bay Resort however, is a great place to go with your family as you won't ever be bored and you’ll always find something to do to kill your spare time. Read less