A bad moment tarnishes the overall impression
Oct 18, 2021 Robinson5366 Charlotte, North Carolina
Arrived on Thursday afternoon with easy online checking and received keys via the kiosk. Room was clean. In room toiletries were missing. No hand soap was available and dispenser with soap in shower was empty. Requested replacements and bars of soap were delivered but body wash never filled. Many elevators and never a wait. Sweet lady working with…
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Arrived on Thursday afternoon with easy online checking and received keys via the kiosk. Room was clean. In room toiletries were missing. No hand soap was available and dispenser with soap in shower was empty. Requested replacements and bars of soap were delivered but body wash never filled. Many elevators and never a wait. Sweet lady working with the flamingos and fish (I can’t remember her name but she grew up in Ohio) gave us some great tourist advice ans even walked us out to the street to give us directions. Saturday afternoon I needed to print off tickets and the business center was either closed or didn’t exist (not sure) and Benjamin at one of the desks was very helpful and finding a manager that would
print them in the back. Because the lobby is a casino, it’s pretty smoky all the time (something I’d expect).
Biggest issue with our stay: Sunday afternoon walked down to pool. Forgot my id in the room (I’m 51) and security wouldn’t let me in adult pool.OK, head to family pool which was closed…on a Sunday??? Heard different reasons of why but never confirmed. Head to get my id and call to speak with management. Operator would not initially direct my call but rudely explained I needed to be quiet so she could talk. She informed me I wasn’t paying for the pool anyway. (There is a $42 a day resort fee). Super rude and ZERO care that I was a customer. Then to really help the situation, security to get into the pool was as rude. Dig through my friend’s purse touching all her things (there was no hand sanitizing between customers so any germs on the people before were then deposited into her purse). When she said “hey, I’m not really in to you touching all my stuff” he replied “then you don’t have to come into the pool”. Anyway, entered pool where not even a cup of tap water is allowed in to find few chairs that we
Didn’t have to pay to sit in. So, an entire pool was closed and there were very, very limited seats (people were laying on the cement) yet they still had dozens of “for rent” seats empty. This is poor customer care/appreciation. See photo regarding pricing for a drink or even a bottle of water).To note, not all security at the pool were jerks, just the guy doing the moderate pat downs at the gate. I spoke with management later in the evening and was refunded one days worth of resort fees. {eye roll here}. Second complaint, WiFi is $14.99 a day additional if you have more than 2 devices. {insert another eye roll here}. Last complaint, on 3 occasions in 4 night stay, we had an issue getting hot water. Ugh.
Will be back to Vegas, will not be back to the Flamingo as I can be treated with rudeness at a cheaper place.
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