Planet Hollywood Resort & Casino

The Strip, Las Vegas

Virgin rating

The hotel

Planet Hollywood Resort & Casino is the centerpiece of the famed Las Vegas Strip, with 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, along with endless options of unparalleled shopping, distinguished dining, popular entertainment and a bustling nightlife. A bright, bold addition to the resort’s portfolio, the new Ultra Hip Rooms feature contemporary elegance and luxury bedding. Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, ten restaurants including Gordon Ramsay Burger, KOI, Strip House, the award-winning Spice Market Bu et and LA’s Pink’s Hot Dogs, an intimate wedding chapel and the Planet Hollywood Spa by Mandara. Home to the rst pop music residency in Las Vegas, Zappos Theatre showcases resident headliners Gwen Stefani, Jennifer Lopez, Pitbull and the Backstreet Boys. The property is encircled by Miracle Mile Shops with more than 170 specialty stores and restaurants.

Amenities

  • Wheelchair access
  • Bar
  • Casino
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Night Club
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa

Where is it

This gorgeous hotel is bang in the centre of The Strip next door to Paris and opposite the graceful Bellagio fountains. The Harley-Davidson® Café is just across the road and you have direct access to the Miracle Mile shops at Planet Hollywood with over 170 shops, including a huge Urban Outfitters. Transfer time from airport: 10 minutes.

Hotel information

2,500 rooms and suites on 40 floors in 1 building with several lifts. All with air-conditioning, 42" plasma TV with pay-per-view films, WiFi*, alarm/clock radio, safe, iron and board, mini-fridge, coffee maker, and hairdryer. Non-smoking rooms on request. Rollaway bed available. Ultra Hip Rooms offer 1 king-size or 2 queen-size beds, sleeping maximum 4 adults.

Ultra Hip Premium Fountain View Rooms have upgraded views and offer 1 king-size or 2 queen-size beds, sleeping maximum 4 adults.

Ultra Resort Rooms are larger with a luxury bathroom that has his and her sinks, a sofa with coffee table and a writing desk. They offer 1 king-size bed, sleeping maximum 2 adults.

Ultra Resort Vista Rooms have upgraded views and offer 1 king-size bed, sleeping maximum 2 adults.

Strip Suites offer views of the famous Strip, there's an oversized soaking tub in the bathroom and a seating area with a flat screen TV. This suite offers 1 king-size bed, sleeping maximum 2 adults.

Ultra Panorama Suites offer 180 degree views of The Strip, there's a separate bedroom, living and dining area. This suite offers 1 king-size bed, sleeping maximum 2 adults.

Ultra Boulevard Suites feature a lounge-style living space with a suspended sofa, separate dining area and large flat screen TVs. This suite offers 1 king-size bed, sleeping maximum 2 adults.

Koi Las Vegas (Japanese cuisine with Chinese accents), Strip House (steakhouse), Yolos Mexican Grill, PF Chang’s China Bistro, Lobby Bar, Poolside Bar & Grill, Planet Dailies Coffee Shop, Earl of Sandwich (gourmet sandwich shop), Pink’s (hot dogs), Gordon Ramsey Burger. Tropical swimming pool (open seasonally) with private cabanas for hire*. Fitness and health club*. Planet Hollywood Spa by Mandara*. Connected to the Miracle Mile Shops which has 170 specialty stores and 15 restaurants to satisfy your cravings. Connected to the Planet Hollywood Resort & Casino with 3 acres of gaming space, the Heart Bar and Extra Lounge. Theatre of Performing Arts and CHI Showroom with Broadway-style shows. 24-hour room service*. Laundry/dry-cleaning service*. Self-parking $15 per day for Hotel Guests. Valet parking $30 plus tax per night (payable locally, fees subject to change).

This hotel has a resort fee of $39 plus tax per room, per day (payable locally, subject to change)

Resort fee includes: - Fitness centre admission for 2 people, per day - In-room Internet access for 2 devices, per day - All local calls. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 21 years and over in each room.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (12909)
  • Very good (9975)
  • Average (4848)
  • Poor (2097)
  • Terrible (1721)
Image of the Tripadvisor rating ZERO-Minus

May 21, 2022 405martis

This was my BEST overall trip to Vegas – EVER. BUT, my stay at PH for 3 of the 6 nights was by far the WORST experience I’ve ever had in Vegas and I've been there multiple times per year for 31 years. I’ve stayed in a lot of hotels and Caesar’s was my go-to for many years. But, that has changed over the last 10 and Caesar’s won’t see me again… Read more
This was my BEST overall trip to Vegas – EVER. BUT, my stay at PH for 3 of the 6 nights was by far the WORST experience I’ve ever had in Vegas and I've been there multiple times per year for 31 years. I’ve stayed in a lot of hotels and Caesar’s was my go-to for many years. But, that has changed over the last 10 and Caesar’s won’t see me again after this trip. We were in Las Vegas for two decennial celebrations – my husband’s birthday followed the next day by our Anniversary. We started our trip at the Palazzo on Sunday and stayed for 3 nights. It was WONDERFUL! That review is posted as well. We moved to PH for the last 3 nights to be closer to friends at the Marriott and it was HORRID. Next time, we’ll drive to see them, as we always have a vehicle in Vegas. This review has zero to do with money or losses. When we go to Vegas, we take money to lose and are thrilled if we come home with any of it – and we came home with most of it, so I am not a disgruntled gambling loss customer. This review is about quality, customer service, and my expectation of a Caesar’s property. I was sorely let down. I will start with the upside – the single, only upside. V The Variety show is amazing and deserves a better venue. I hope a better hotel scoops them up. The Venue was old and dirty. The show was entertaining and hilarious! La Cantina: Bland food with sub-par drinks. Casino Staff: Rude, Rude, Rude, miserable employees make for a miserable time. Take my money all day long, but at least have some personality while doing it. We rarely saw a smile or any emotion at all from the casino staff. Cold and disassociated. They snapped at my son (26) when asking for ID (ID expected when he’s 26) but then snatched it out of his hand and ‘tossed’ it back at him. No smile, no thank you, no ‘f’ you – nothing. I would comment on the casino wait staff, but I didn’t see any. We had to go to Starbucks multiple times even for water. Front Desk: The staff were overworked and obviously unappreciated. And you can’t reach them unless you stand in the hours-long line to speak with someone directly. But don’t expect a manager – they hide behind the scenes and have to be called on the phone. No manager on-site to support the staff when there’s an issue (or so I was told). My husband is a Veteran and we were promised Veteran benefits, including free Valet. We 'tipped' the guys substantially to keep the car up front for us. Happy to do it for the convenience. We were promised Valet is comped for Veterans, so why not take extra care of the staff running around in the heat all day? We were told to update my husband's Players Card to Veteran status and then assign it to the room and all of our Valet charges would be comped (not the tips mentioned above, just the daily charge). Cool! That’s a nice perk. BUT, PH closed the Rewards desk and moved it to the Cage! Seriously. The Cage! The extremely busy Cashier's cage to handle the 'Rewards?' We attempted to upgrade his card several times but the lines were too long to wait. We had events and plans. Finally, late on day 2 we found the opportunity without a days-long wait. He updated his card and went to the front desk. After waiting again (no, you can’t do this over the phone), we were told we would only be comped Valet for one night. I spoke to the Valet about this, and they confirmed we should have been comped the entire service. Hmmm – staff over-worked AND not on the same page. Lovely! Again, not about a few bucks, but about time and effort and then not receiving that which was promised. Waste of time. Maintenance: In the first 24 hours we had 3 maintenance issues in the room. Only one was actually fixed. The maintenance person who came to the room and actually fixed our issue with the safe was personable, but the 2nd call was a plumbing issue and addressed when we were away from the room. It was not fixed properly. So, we had stopped up drains the whole stay. Lovely. I didn't bother with the 3rd. Rooms: The 'Ultra Hip Modern' claim is complete nonsense. Cheap furniture, cheap artwork, everything was scratched and falling apart. The couch was cheap plastic, and the beds and pillows were Motel 6 at best. Towels were scratchy and the bathroom wasn’t clean or fully functioning. The lights flickered in the bath and entry hallway (this would have been the 3rd maintenance call) and the shower light worked when it felt like it. Definite plumbing and electrical issues. I needed to add my son to my room for Friday. I was at the front desk at 1 am with two people working and two people in front of me. One of the systems was facing the lobby and I could see it was modified DOS. Seriously? Well, they were slow (shocker) and the two poor employees were running their tails off from the desk to the back room. Extremely inefficient. We waited for nearly an hour but finally accomplished adding him to the room. Then I tried to pay part of my sister’s room. More running back and forth to the back and after waiting another long period of time, the only way they could do it was to remove her card and put my card into the system. Uh, no. I just wanted to pay for part of it. Shouldn’t be that hard in 2022, but apparently Modified DOS didn’t allow for it. Management: I tried to call down to talk to a manager about my overall experience. They put off-site staff in the line of fire and the managers hide behind them. I asked for a manager several times. Never was I successful in reaching one. An ‘incident report’ was offered instead. More waiting? And to be available for someone to call me back? I think not. Moving on. Wi-Fi: the worst and I could never get it to work. I used my mobile hotspot. Time in general is a precious asset to me, trumped only by my downtime. I get very little and this trip was important to decompress and celebrate two major events. Caesar's! Get it together!! Long gone are the days of enjoying my stay in your hotels - ALL OF THEM - Kansas City, St. Louis, Laughlin, San Diego, Phoenix, and Las Vegas. I will never be back to any Caesar’s property. Customers have choices. When you treat your loyal customers poorly, we go away. If you comped my entire trip, offered me another, and gave me gambling funds, I would still decline. I am that disappointed … And since Caesar’s is a Public company, I hope someone on The Street sees this. This company, in my opinion, is far less today than it has ever been. All Caesar’s properties I visited this trip were disappointing, run down, and treated guests horribly. I have noticed quite a few 5-star reviews, but also notice that many of them are tagged with “Review collected in partnership with Caesars Entertainment.” Hmmm … Maybe put more stock in the actual customer reviews? Read less
Image of the Tripadvisor rating Great Place

May 21, 2022 Go48577953848

From the time we checked in and checked out if was fantastic. Cafe, gambling tables, concert venue & bars were great. The customer service in the cafe was great. The bar outside the hotel going towards the Zappo Theatre was just OK.
Image of the Tripadvisor rating READ THIS TRUTHFUL REVIEW---------I HAVE PHOTOS TO PROVE THIS.

May 20, 2022 tixall55

I was excited before I left UK to be going to Planet Hollywood after all I had read about it prior to going. My excitement turned into a nightmare, truly what I now say happened to us there. The room TV advertised a Poker Room.....there was NONE in Hotel. The room TV advertised two Pools...they were both CLOSED ! The Bath was pumping up… Read more
I was excited before I left UK to be going to Planet Hollywood after all I had read about it prior to going. My excitement turned into a nightmare, truly what I now say happened to us there. The room TV advertised a Poker Room.....there was NONE in Hotel. The room TV advertised two Pools...they were both CLOSED ! The Bath was pumping up black-smelling waste every day. The Manager promised it would be fixed and it never was. Our suitcases were routed through on three different days. The white bedsheets were yellow and brown stained, not dirty but stained. There were resort fees charged for room WIFI, there was NO ROOM WIFI !! The Manager promised $400 refund in March to me for 11 days, HAS NOT COME ! It was a good job Bellagio was across road as we used their pools and Poker room. The manager said because of Covid the Linen companies were behind with sheets. There was plaster coming off the wall in our upgraded room !!! The Car Park which cost $18 a day to park there was a Kilometer walk from our room ! I would recommend you stay elsewhere unless you are happy to put up with this. If you email me I can send you provable photos of this. Venetian looked great. Read less
Image of the Tripadvisor rating Planet Hollywood Ultra Hip Room Two Queens

May 19, 2022 kenneyg420 Columbia, South Carolina

Stayed for 5 nights Sunday May 8- Friday May 13. I enjoyed my stay here. Unlike all the other reviews on here, I had a great time. I had housekeeping service everyday, fresh towels, trash taken out and bed made. WiFi was great, no issues. Walked to CVS next to Paris Hotel to get my drinks and snacks, refrigerator is in the room also. Great… Read more
Stayed for 5 nights Sunday May 8- Friday May 13. I enjoyed my stay here. Unlike all the other reviews on here, I had a great time. I had housekeeping service everyday, fresh towels, trash taken out and bed made. WiFi was great, no issues. Walked to CVS next to Paris Hotel to get my drinks and snacks, refrigerator is in the room also. Great restaurants in the hotel or right by it. Got pizza from Pin-Up Pizza which was really good and a chick-fila is right next to that place too. Read less
Image of the Tripadvisor rating Unimpressed

May 19, 2022 dianaB305XX

We stayed for 5 days, based on a hotels.com special. The location was great, but we found the hotel itself to be in need of a facelift. Furniture was chipped, dirty and smelled bad. People kept leaving trash in the elevators. The pool was dirty and people kept dropping their drinks into it! We will definitely be staying at another, better quality… Read more
We stayed for 5 days, based on a hotels.com special. The location was great, but we found the hotel itself to be in need of a facelift. Furniture was chipped, dirty and smelled bad. People kept leaving trash in the elevators. The pool was dirty and people kept dropping their drinks into it! We will definitely be staying at another, better quality resort the next time we visit LV. Read less