REVOLTING
Dec 4, 2023 mysticetacea Washington DC, District of Columbia
We chose this hotel to be close to the hockey arena. I will allow that it was, in fact, close to the hockey arena and that was the only feature of this hotel that was as advertised. The aria was, otherwise, hands down the worst hotel I have ever had the displeasure to stay in during my entire life.
Read the reviews on the poor housekeeping. They…
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We chose this hotel to be close to the hockey arena. I will allow that it was, in fact, close to the hockey arena and that was the only feature of this hotel that was as advertised. The aria was, otherwise, hands down the worst hotel I have ever had the displeasure to stay in during my entire life.
Read the reviews on the poor housekeeping. They are telling the truth.
Let me start with the most egregious incident. We arrived from the east coast, went straight to the room with mobile check in, dropped our things, then headed out to dinner and the U2 concert. We came back to the room around midnight — 3am back home — needless to say we were very tired. So you can imagine my revulsion when I pulled back the covers to finally get into bed only to discover that the sheets had never been changed from the last guest. I don’t just mean stains that had been washed and set in— no, I mean literal, actual bodily fluids visibly crusted on the sheets. We had to call housekeeping twice and escalate to a manager to get them to take this seriously and I did not finally get into bed until an hour later. At that point I’d been awake for 23 hours.
At the end of the day, a hotel has one job— to provide a clean surface to sleep on — and this hotel apparently cannot even do that. I can forgive an overworked housekeeping staff overlooking some dusty corners or whatever — but to not even change the sheets?? I am at a loss for words.
The dirty sheets were completely unforgivable to me, but there was nothing else I liked about this hotel at all. When our cab pulled up to the entrance, my first thought was, this is it? Just a completely forgettable exterior facade and lobby that spills directly into a crowded and chaotic casino with nothing distinguishing about the property at all. Yes I know it’s Vegas but the other hotels in the MGM complex all had beautiful and inviting lobbies that welcomed you; I would not have even known this was a hotel with the concierge desk and elevators to the guest rooms hidden away. The casino was way more crowded, smoky and in your face than any other property. The room was also just, generally, terrible in addition to the dirty sheets. The decor was outdated and brown, furniture stained, not enough plugs for devices, and the bathroom had peeling caulk, mildewy grout and broken faucets. I have never stayed in a hotel so obviously overdue for a refurbishment.
Believe the negative reviews and stay away.
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