North Conway Grand

New Hampshire, New England

The hotel

Shopaholics will be in seventh heaven at this hotel - it's home to the largest tax-free factory outlet in New England. But that's not all, other amenities include an indoor pool, an outdoor pool, a hot tub and fitness centre, not to mention an excellent restaurant. Over-sized rooms have a modern, contemporary design and come complete with home-from-home amenities like a microwave and fridge. Kids will be in their element here, with a programme of activitites such as movie nights and ice cream socials, and there's even a dedicated zero-entry pool with slides and spray jets.

Amenities

  • Bar
  • Ski
  • Spa
  • Swimming Pool
  • Hot tub
  • Children’s Playground
  • Free Parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant

Where is it

In the heart of North Conway, New Hampshire. Adjacent to the Settlers Green Outlet Village. 5-minute drive to Cranmore, 45 minutes to Loon, 40 minutes to Bretton Woods and 1 hour to Cannon. Driving time from Boston Logan International Airport: 2 hours 30 minutes.

Hotel information

200 modern and comfortable rooms on 4 floors with 3 lifts. All with air-conditioning, TV, tea/coffee making facilities, fridge, mini-microwave, iron and board, hairdryer and safe. Standard Rooms are 350 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Complimentary full American breakfast. Mountainside Restaurant (open for breakfast and dinner). Mountaiside Tavern (light bites, cocktails and beer). Indoor heated pool and hot tub. Outdoor heated pool, hot tub and sun deck. Outdoor zero-entry kids' pool with slides and spray jets (open seasonally). Fitness centre. Spa*. Sauna. Kid's activities including movie nights, ice cream socials and storytelling. Complimentary WiFi.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (656)
  • Very good (549)
  • Average (285)
  • Poor (122)
  • Terrible (101)
Image of the Tripadvisor rating Just ok. Won’t go back.

Jan 24, 2022 55kimberlygray Scarborough, Maine

Just Ok…The hotel itself is nice but the things that make it 4 - 5 star are missing. The beds are hard and uncomfortable. The SPA was 2 star at best. I had a facial and it was a cleanse, exfoliant, mask and some moisturizer stretched into 45 mi. ( should have been an hour). The steamer was in the corner unplugged. The restaurant is only open… Read more
Just Ok…The hotel itself is nice but the things that make it 4 - 5 star are missing. The beds are hard and uncomfortable. The SPA was 2 star at best. I had a facial and it was a cleanse, exfoliant, mask and some moisturizer stretched into 45 mi. ( should have been an hour). The steamer was in the corner unplugged. The restaurant is only open for breakfast on the weekend and was good. I don’t think we will revisit for $300+ a night. Read less
Image of the Tripadvisor rating Limit your expectations

Jan 10, 2022 Edward K Portsmouth, New Hampshire

As everywhere these days, the Grand is struggling with dealing with Covid. The staff are friendly & trying to be helpful. But meal & drink services were extremely slow/non-existent. Despite being informed otherwise by the front desk. The indoor pool was not fully functional during our stay. The room was clean & comfortable for 4 adult family… Read more
As everywhere these days, the Grand is struggling with dealing with Covid. The staff are friendly & trying to be helpful. But meal & drink services were extremely slow/non-existent. Despite being informed otherwise by the front desk. The indoor pool was not fully functional during our stay. The room was clean & comfortable for 4 adult family members. The lobby public area was open. The location is great. It is in the middle of the Settlers Green outlets. Also close to downtown North Conway & Mt Cranmore Ski Resort. It suited our needs with 3 skiers & 1 shopper. Read less
Image of the Tripadvisor rating Great Ski Weekend Getaway!

Jan 9, 2022 748carleyr

Had a fantastic weekend getaway with family! This is a prime location to the shopping, mountains, and restaurants. All of the staff was friendly, helpful, and made the stay outstanding, especially Darlene at breakfast. Our room was just perfect, clean and large enough to spread out and relax after a long day on the mountain. We loved having the… Read more
Had a fantastic weekend getaway with family! This is a prime location to the shopping, mountains, and restaurants. All of the staff was friendly, helpful, and made the stay outstanding, especially Darlene at breakfast. Our room was just perfect, clean and large enough to spread out and relax after a long day on the mountain. We loved having the option of 2 pools and hot tubs - one indoor and one outdoor. Fun game/arcade center which is great for kids. We can't wait to come back again this year, already planning the next trip. Read less
Image of the Tripadvisor rating Wonderful experience!!

Jan 9, 2022 665lorin

The team at the hotel were all so friendly! From check in to housekeeping . The place was constantly being cleaned. We even saw them wiping down the hallway walls! The pool and hot tubs are always a favorite! Perfectly located. Guys skied , girls shopped. Walked to everything. Cranmore ski area 9 min drive away. The Buffett breakfast was yummy!… Read more
The team at the hotel were all so friendly! From check in to housekeeping . The place was constantly being cleaned. We even saw them wiping down the hallway walls! The pool and hot tubs are always a favorite! Perfectly located. Guys skied , girls shopped. Walked to everything. Cranmore ski area 9 min drive away. The Buffett breakfast was yummy! Kids always love the make your own waffles! Will be back as soon as we can. Families, couples both will enjoy all this hotel has to offer! In this crazy environment this hotel really shined! Read less
Image of the Tripadvisor rating New Years Eve

Dec 31, 2021 Lilurose

We had an amazing stay here. I read some reviews and was nervous on the way here. Thankfully for us the pool , bar & restaurant are open. The room is super clean. The staff is wonderful. We will absolutely stay here again. Awesome experience.