North Conway Grand

New Hampshire, New England

The hotel

Shopaholics will be in seventh heaven at this hotel - it's home to the largest tax-free factory outlet in New England. But that's not all, other amenities include 2 pools, a Jacuzzi and fitness centre, not to mention an excellent restaurant. Newly renovated hotel lobby & entrance. Over-sized rooms have recently undergone refurbishment and are well equipped with all mod cons and lovely new linens. Local attractions include the Conway Scenic Railroad and several ski resorts for winter fun. Alternatively, experience the thrill of hiking, biking or canoeing during the summer months.

Amenities

  • Bar
  • Ski
  • Spa
  • Swimming Pool
  • Hot tub
  • Children’s Playground
  • Free Parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant

Where is it

In the heart of North Conway, New Hampshire. Close to a variety of local attractions and over 50 outlet shops. 5-minute drive to Cranmore, 45 minutes to Loon, 40 minutes to Bretton Woods and 1 hour to Cannon.

Hotel information

200 modern and comfortable rooms on 4 floors with 3 lifts, all with air-conditioning, TV, coffee maker, complimentary WiFi, fridge, mini-microwave, iron and board, hairdryer and safe. Standard Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Jacuzzi King Room featuring 1 king-size bed and 2-person Jacuzzi with complimentary spa products, sleeping maximum 2 adults.

Complimentary full American breakfast. Restaurant (breakfast and dinner). Tavern. Indoor pool. Outdoor heated pool and hot tub. Spa*. Jacuzzi. Sauna. Outdoor kids' pool (seasonal). Kid's playground. Tennis courts. Fitness centre. Complimentary WiFi. Complimentary parking.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (633)
  • Very good (529)
  • Average (271)
  • Poor (109)
  • Terrible (88)
Image of the Tripadvisor rating Outlet right outside the door

Dec 11, 2019 Tammy B Montreal, Quebec, Canada

We have been staying at the grand hotel for several years. The staff is very friendly and helpful. There is an indoor pool with whirlpool as well as an outdoor pool. The whirlpool outdoors is open year round and has a fireplace. The surrounding area is beautiful with the amazing mountains
Image of the Tripadvisor rating Very kid friendly!

Dec 9, 2019 beachbum1004 New Hampshire

We love it here. Came once for business (which was just ok - but it was work). Have come back 2x now with kids. Once this past summer and just now in the winter. Winter was so much fun. Santa’s village is about 1 hour north. The hotel is Extremely kid friendly. Awesome pools, indoor and out. Hot tubs indoor and out. Both are very large. … Read more
We love it here. Came once for business (which was just ok - but it was work). Have come back 2x now with kids. Once this past summer and just now in the winter. Winter was so much fun. Santa’s village is about 1 hour north. The hotel is Extremely kid friendly. Awesome pools, indoor and out. Hot tubs indoor and out. Both are very large. Kids loved rolling in the snow then jumping in the pool! The room we had was great. We booked the 2 bedroom suite and it was great. Plenty of food options around. They have food onsite (but lots of folks reviews said it’s not good - so we never tried it). There are so many places right around that are kid friendly and the food is good. Muddy moose was a favorite of our kiddos. North Conway is a pretty place, and this hotel is becoming our go to! It’s not the Four Seasons - but I wouldn’t expect it to be. See you soon! Read less
Image of the Tripadvisor rating Honeymoon

Dec 4, 2019 Streeter02

My wife loved the place but customer service sucked I called two days before and spoke to a gentleman that said we could check in early but when we got there we were told no so my wife and I had to wait four hours for our room. After our nice weekend we did call and basically called me a liar. Very disappointed in the customer service and felt… Read more
My wife loved the place but customer service sucked I called two days before and spoke to a gentleman that said we could check in early but when we got there we were told no so my wife and I had to wait four hours for our room. After our nice weekend we did call and basically called me a liar. Very disappointed in the customer service and felt pretty disrespected. Will not b returning not bc of the hotel but the way we were treated. Would have been a beautiful place to return seeings on how it was our honeymoon. Read less
Image of the Tripadvisor rating Resort was nice but food horrible

Nov 18, 2019 ddd92016 Plaistow

Recently stayed at the hotel for a weekend away. Staff friendly and attentative. Indoor pool and hot tub nice. The best thing at this resort is the outdoor heated pool and hot tub as well as the gas fire pit. The rooms were adequate - nothing great and actually in need of some upkeep. The restaurant which is only open for breakfast 7-10 ( don’t… Read more
Recently stayed at the hotel for a weekend away. Staff friendly and attentative. Indoor pool and hot tub nice. The best thing at this resort is the outdoor heated pool and hot tub as well as the gas fire pit. The rooms were adequate - nothing great and actually in need of some upkeep. The restaurant which is only open for breakfast 7-10 ( don’t bother - definitely not worth it at all. Food barely warm. They are also open for dinner At 5 pm. Very limited menu and not worth the price at all. Read less
Image of the Tripadvisor rating The place is very nice but when they don't give you the room you booked- that's a bummer

Nov 12, 2019 hummingbird052468 Vermont, USA

On a super busy weekend- Bring a Friend weekend in North Conway, NH, there was not enough staff for check in - waited 44 minutes to get checked in. Went to the room, and it was not the room I booked, when I tried to get moved to the room booked, they said that since I booked via a 3rd party they refused to do anything about it. The hotel was… Read more
On a super busy weekend- Bring a Friend weekend in North Conway, NH, there was not enough staff for check in - waited 44 minutes to get checked in. Went to the room, and it was not the room I booked, when I tried to get moved to the room booked, they said that since I booked via a 3rd party they refused to do anything about it. The hotel was clean, the pool and hot tub area are very nice, and the location is great. Read less