North Conway Grand

New Hampshire, New England

The hotel

Shopaholics will be in seventh heaven at this hotel - it's home to the largest tax-free factory outlet in New England. But that's not all, other amenities include an indoor pool, an outdoor pool, a hot tub and fitness centre, not to mention an excellent restaurant. Over-sized rooms have a modern, contemporary design and come complete with home-from-home amenities like a microwave and fridge. Kids will be in their element here, with a programme of activitites such as movie nights and ice cream socials, and there's even a dedicated zero-entry pool with slides and spray jets.

Amenities

  • Bar
  • Ski
  • Spa
  • Swimming Pool
  • Hot tub
  • Children’s Playground
  • Free Parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant

Where is it

In the heart of North Conway, New Hampshire. Adjacent to the Settlers Green Outlet Village. 5-minute drive to Cranmore, 45 minutes to Loon, 40 minutes to Bretton Woods and 1 hour to Cannon. Driving time from Boston Logan International Airport: 2 hours 30 minutes.

Hotel information

200 modern and comfortable rooms on 4 floors with 3 lifts. All with air-conditioning, TV, tea/coffee making facilities, fridge, mini-microwave, iron and board, hairdryer and safe. Standard Rooms are 350 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Complimentary full American breakfast. Mountainside Restaurant (open for breakfast and dinner). Mountaiside Tavern (light bites, cocktails and beer). Indoor heated pool and hot tub. Outdoor heated pool, hot tub and sun deck. Outdoor zero-entry kids' pool with slides and spray jets (open seasonally). Fitness centre. Spa*. Sauna. Kid's activities including movie nights, ice cream socials and storytelling. Complimentary WiFi.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (647)
  • Very good (547)
  • Average (280)
  • Poor (116)
  • Terrible (95)
Image of the Tripadvisor rating Very nice stay

Apr 12, 2021 walttong Boston, Massachusetts

Stayed first week of April. Check in was easy, no problem and quick. Room was nice. Beds was comfortable and nice clean sheets, though we found a empty plastic bottle when we did our check out walk through to make sure we didn’t leave any thing. Heating system was some time loud. Indoor pool was open Saturday and Sunday at beginning of stay but… Read more
Stayed first week of April. Check in was easy, no problem and quick. Room was nice. Beds was comfortable and nice clean sheets, though we found a empty plastic bottle when we did our check out walk through to make sure we didn’t leave any thing. Heating system was some time loud. Indoor pool was open Saturday and Sunday at beginning of stay but was closed as of Monday for maintenance for rest of our stay. Have two out door pool with the largest one open with hot tub. Pool and hot tub heated. Fire pit near outdoor pool. Wife enjoyed spa treatment. Breakfast was bagged continental and was to be eaten in room. No dining area due to COVID. Friendly staff. Again great stay! Also settlers green right next door for shopping. Read less
Image of the Tripadvisor rating Mountain vistas and ski trip

Apr 9, 2021 LisaShep7

At first this hotel was not as we had imagined. Appearing a little dated on the outside. However, once inside we were pleasantly surprised by the decor, the staff and the amenities. The breakfast was lacking but that is mainly thanks to Covid. The outdoor pool and fire pit was very nice after a long day hiking and skiing. Would definitely stay… Read more
At first this hotel was not as we had imagined. Appearing a little dated on the outside. However, once inside we were pleasantly surprised by the decor, the staff and the amenities. The breakfast was lacking but that is mainly thanks to Covid. The outdoor pool and fire pit was very nice after a long day hiking and skiing. Would definitely stay here again and explore more of the area. Read less
Image of the Tripadvisor rating Wonderful stay during winter skiing break

Mar 28, 2021 judithwK4701DC

Our family stays here every year for winter break to go skiing in the area. This year, I went solo a week before the busy period. I was delighted to see how clean everything was and how the staff took extra precautions to make the environment safe for everyone. I found the staff so very helpful and accommodating. For example, I realized that I… Read more
Our family stays here every year for winter break to go skiing in the area. This year, I went solo a week before the busy period. I was delighted to see how clean everything was and how the staff took extra precautions to make the environment safe for everyone. I found the staff so very helpful and accommodating. For example, I realized that I checked out that I left my charging cord behind and called them. They said they would send someone up right away to check on it. How kind. Looking forward to next year's stay! Read less
Image of the Tripadvisor rating Disappointing Stay

Mar 21, 2021 Lmccarthy115 Boston

Staff was very rude when we asked them to do something about the children and teenagers running up and down the hall for hours on end every single night we were here. Their parents were drunk and the kids were out of control. We were one of many guests that complained and they did nothing. If you are trying to relax and get away for the weekend,… Read more
Staff was very rude when we asked them to do something about the children and teenagers running up and down the hall for hours on end every single night we were here. Their parents were drunk and the kids were out of control. We were one of many guests that complained and they did nothing. If you are trying to relax and get away for the weekend, do not come here. We had to ask for them to do something probably ten times and eventually they said they couldn’t do anything until after 10:00 even though several guests were complaining. It took my boyfriend going down to the lobby to yell at them for them to respond. They were unprofessional and our stay was disappointing. We drove to NH to have a relaxing weekend and instead we had to listen to extremely loud children running, screaming, knocking on doors, and overall being outrageous every single night we were here. It would not have been a problem if the staff had done their job and taken care of it. Read less
Image of the Tripadvisor rating Buyer beware!

Mar 9, 2021 Dgay20

We booked a room at the North Conway Grand Hotel with a hot tub through Hotels.com. The hotel gave me a room without a hot tub and said the room we booked was only a request and because we booked through a third party they could change our reservation. I have been a Hotels.com member for many years and have never heard of anything like this. The… Read more
We booked a room at the North Conway Grand Hotel with a hot tub through Hotels.com. The hotel gave me a room without a hot tub and said the room we booked was only a request and because we booked through a third party they could change our reservation. I have been a Hotels.com member for many years and have never heard of anything like this. The desk clerk said this is in the fine print. I am so outraged by this incident and would not recommend going to the North Conway Grand Hotel. Shameful deception! Read less