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Shopaholics will be in seventh heaven at this hotel - it's home to the largest tax-free factory outlet in New England. But that's not all, other amenities include an indoor pool, an outdoor pool, a hot tub and fitness centre, not to mention an excellent restaurant. Over-sized rooms have a modern, contemporary design and come complete with home-from-home amenities like a microwave and fridge. Kids will be in their element here, with a programme of activitites such as movie nights and ice cream socials, and there's even a dedicated zero-entry pool with slides and spray jets.
Amenities
Bar
Ski
Spa
Swimming Pool
Hot tub
Children’s Playground
Free Parking
Safety Deposit Box
Fitness Centre/Gym
Internet Access
Restaurant
Where is it
In the heart of North Conway, New Hampshire. Adjacent to the Settlers Green Outlet Village. 5-minute drive to Cranmore, 45 minutes to Loon, 40 minutes to Bretton Woods and 1 hour to Cannon. Driving time from Boston Logan International Airport: 2 hours 30 minutes.
Hotel information
200 modern and comfortable rooms on 4 floors with 3 lifts. All with air-conditioning, TV, tea/coffee making facilities, fridge, mini-microwave, iron and board, hairdryer and safe. Standard Rooms are 350 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.
Complimentary full American breakfast. Mountainside Restaurant (open for breakfast and dinner). Mountaiside Tavern (light bites, cocktails and beer). Indoor heated pool and hot tub. Outdoor heated pool, hot tub and sun deck. Outdoor zero-entry kids' pool with slides and spray jets (open seasonally). Fitness centre. Spa*. Sauna. Kid's activities including movie nights, ice cream socials and storytelling. Complimentary WiFi.
* Denotes local charge.
Based on 2019 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (775)
Very good (606)
Average (329)
Poor (166)
Terrible (146)
Eh, ok
Dec 4, 2023tjh5479
I was not impressed with this hotel, especially for the price. It was slightly less than average all around except for the staff, who were great. You can get a less expensive hotel for the same experience.
Recent 2-night stay
Dec 4, 2023ChiefG116
Overall, an enjoyable stay. However, the workout equipment is "tired" and for a 2-night stay, I received no maid service. Otherwise, friendly employees and for a business trip/conference excellent service.
So Much Potential but Falls Short
Dec 4, 2023Stephanie D
My family and I have been visiting North Conway Grand Hotel every year for the past decade as a family tradition so it breaks my heart that it's gotten to a point where I'm writing this review; I'm saddened by the continuous decline we've been seeing every year for the past few years.
Every year prices go up but service and quality go down. It…
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My family and I have been visiting North Conway Grand Hotel every year for the past decade as a family tradition so it breaks my heart that it's gotten to a point where I'm writing this review; I'm saddened by the continuous decline we've been seeing every year for the past few years.
Every year prices go up but service and quality go down. It seems COVID is being used as an excuse to cut services such as housekeeping and the restaurant/bar - they definitely got comfortable in a new and cheaper way of doing business. It's weird because we've visited since COVID and have had housekeeping or breakfast in the restaurant - it's not very consistent on what services the hotel wants to provide year to year. I haven't seen the bar open in years. I asked at check-in if it was going to be open and was told it's seasonal (December is ski season and the hotel was packed - didn't make sense but whatever). In the past few years when I've asked I was told it was because of COVID - so they can't keep their reasoning straight.
The Christmas decorations have been lacking from years past. They used to decorate so beautifully that my children literally called it the "Christmas hotel". Small things that made a difference have been discontinued as well (complimentary water, cookies, brownies in the lobby, ice cream night for the kids, etc.).
What was once an easy decision to book the "Christmas hotel" each year for our family getaway is something we're definitely thinking twice about going forward. I'm not interested in paying more for less - especially when I'm seeing new places being built on the strip.
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Awesome pool and hot tub
Dec 1, 2023joanne502Newburyport, Massachusetts
Great location...close to shopping and great restaurants. Heated hot tub and pool outside to end the day is great. It also is great to have a fridge and microwave and coffee maker in the room. Front desk staff was very friendly and gave opinions about restaurants.
Great stay off season
Nov 30, 2023kenziegcorrell
We booked a one night stay for our baby moon. Booked a couples massage and had an amazing time. The hotel staff was super sweet and accommodating to us being early for check in. We will definitely be back!
Your holiday may be affected by travel restrictions or cancellations
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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