New York Marriott at the Brooklyn Bridge

A 5-star hotel in very sense. Great rooms and amazing service but... they nickel and dime you to death! $15 a day for Internet, which is reminiscent of the UK ten years ago until they found out people use their cell phones to connect. No place for breakfast unless you're a member of the Club. The breakfast available to non Members (normal guests) was a snack bar with greasy croissants for $6 each and coffee at $5. When you're paying $300+ for a room, surely that deserves breakfast and Internet!?? Read less

I was here for 4 days with my family. and my stay couldn't be better! This hotel was close to multiple subway stations, buses, restaurants, and pharmacies. It was a convenient hotel to be. Quiet and away from the tight space of Manhattan, but still close by from a few subway stops. Valet staff was nice and asked if we need any assistance, directed us the check-in desk. GSA Beverly was lovely, provided all the amenities at the hotel. Personality was very approachable and friendly. Had a lot of knowledge of the area. Gave us the map of the neighbourhood. It was a smooth check in and luckily had a room available before noon. Our room was 417, double beds. Spacious than most hotel rooms in New York City. High ceilings and actual walking space. The room was clean. It wasn't too close/far from the Elevator. Didn't realize the hotel had so many rooms in one floor.. something like 70 or more. There was 4 of us in the room and did not have enough toiletries. Went out and asked one of the housekeepers name Karen. She hooked us up and made sure we had enough. Which was great! Also, props to whoever cleaned our rooms from Sept 6-9 2019, did a tremendous job. After a long day coming back to a clean room, fresh towels really made a difference to our stay. Wish I got their names. I think Housekeeping can be the most underrated positions in the hotel and they do a lot of physical work! Check out was also smooth. It was Beverly again that assisted me. Really enjoyed talking to her and her colleague. Great staff at the hotel. Personable, approachable and welcoming. I frequent to NY and I think this would be my go to place to stay! Forgot photos, as how impressed I was of the size of a standard room. Read less

Adrian, the Head of Security has some wonderful people working for him. I would like to give a shout out to Robert Nelson and Cassandra as they went above and beyond with being helpful with a Federal Express package that was not picked up by Federal Express. Everyone should be as helpful as all of these people mentioned in the review and we would have a happier and more loving world. Thanks again Robert, Cassandra and Adrian! Read less

Very helpful personnel always aware of customer needs. In a nutshell eager to help. If you need all staff is ready to help. A few really good examples are at the reception, with Mr Angelo Lisena, Jeff and Peterson Cajuste. Let me include the security staff such as Robert and Alfonso! I am sure that are many more, not referred here, should be congratulated! Read less

We arrived as a family of 4 at the end of our 3 week trip round NY and we were very well looked after. We parked our car for $50 dollars easily in their car park which gave us access to park until 5.30pm the following day which was perfect for our return flight. We arrived around 1pm knowing our room wouldn’t be ready but we only had to wait half an hour surprisingly so we popped next door to the most amazing Mexican place and grabbed a fabulous lunch. Around 2pm we were able to check in and the lovely lady on reception looked after us very well by giving us an extended check out time of 2pm the following day for free when she knew we were flying back. The hotel lobby is funky with fun graffiti paintings and it hosts a bar and cafe. Standard stuff on offer, we didn’t end up using it. We had a good size room for a family bearing in mind we only ordered a standard room but we had a great view of the Brooklyn Bridge in the distance. It’s further from the bridge than I expected but it’s a lovely walk from there around Dumbo and the bridge and the park and the subway is just at the back of the hotel. We used it to take us to Coney Island which the kids loved. We would definitely consider staying here again if we wanted a Brooklyn base. Read less