Spend money somewhere else
Dec 6, 2023 Anthony P
Don't bother staying here. I stayed at the hotel from 12/1-12/3, upon checking in our room was not ready, which is fine, but when we came back later we were given 2 sets of room keys that did not work and instead of being offered a room change we were offered a 4pm check out. The next day we checked at the front desk to get keys and we were told…
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Don't bother staying here. I stayed at the hotel from 12/1-12/3, upon checking in our room was not ready, which is fine, but when we came back later we were given 2 sets of room keys that did not work and instead of being offered a room change we were offered a 4pm check out. The next day we checked at the front desk to get keys and we were told they couldn't do that b/c of something with their system. My girlfriend and I had to carry around personal items we would have preferred to have left in the room, such as medications and makeup, but we were worried that we would not have enough time wait in line, explain to the front desk another time that we don't have keys, and then be let in to our room by the front desk. We again were not offered anything other than the 4pm checkout to compensate for this lack of service. When we came back to the hotel we were meet by Daykwon at the front desk who could not have been any less pleasant from the second we walked in the door. Daykwon huffed and puffed as we explained the situation, he did not listen and proceeded to treat us like we were just checking in and asked for my ID and credit card, then he disappeared from the front desk and emerged from an elevator before taking us to the room. When I voiced my complaints Daykwon was unprofessional and accused me of getting loud, I was not loud, and when our interaction was over he threw his head back and audibly groaned in the hallway. The next morning upon checking out we spoke to front desk supervisor Kash who was polite but could not solve our problem. He provided me with the front desk Manager Danny's information. I called Danny on Monday 12/4 to express my complaints and he tried to explain that he offered us a room change, he did not, if he had we would have accepted it as we had absolutely no preference to what room we stayed in, we just wanted free access to our room, which we never received. Danny informed me he had to speak with his GM and would get back to me. I have not heard from the hotel and have tried contacting the hotel since that conversation and no one has answered the phone. We received somewhere between6-8 room keys and the only one that worked was the final set as we were checking out and the only reason we know they worked is b/c the hotel wanted to try another set, not b/c we needed or wanted them, we were leaving to go back home. The staff lacked any form of hospitality despite working in the hospitality industry. They were vastly unprofessional and did nothing to accommodate our inconvenience. They completely failed to provide the services that were offered and when questioned about how they would make up for it they were completely unresponsive.
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