Sheraton Brooklyn New York

Brooklyn, New York

The hotel

When it comes to ‘you-time’, Sheraton Brooklyn New York covers every kind of pleasure: there’s the fitness centre for the health-conscious; the pool and Jacuzzi for the swimmers; the Starbucks® café for the caffeine-hungry; and the rooftop garden for those in need of fresh air – and the odd cocktail. Sitting among the skyscrapers of Brooklyn, the Asian-infused Kimoto Rooftop & Bar gives a nod to the East in its carefully created bar food, curated craft beers, and concocted cocktails. Throw in views over the buzzing district and towards the Statue of Liberty, and you’ll see why it’s one of the hotel’s most popular meeting spots. In fact, it’s the perfect place to head after a day exploring your neighbourhood, which packs in dining, shopping, and entertainment – much of it just a stroll away at City Point Brooklyn.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In downtown Brooklyn, just a short stroll from the district’s biggest food, shopping, and entertainment hub, City Point Brooklyn. Transfer time from John F.Kennedy International Airport: 25 minutes.

Hotel information

321 rooms and suites, all with air-conditioning, flat-screen TV, tea/coffee maker with Starbucks® coffee, complimentary bottled water, iron and board, bathrobes, hairdryer and safe. Standard Rooms are 216 sq ft with 1 king-size or 2 double beds, sleeping maximum 4 adults.

Club Level Rooms include access to the Club Lounge, and have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Suites are 440 sq ft and have separate living area, with 1 king-size bed and sofa bed, or 2 double beds, sleeping maximum 4 adults.

Avere Ristorante (Italian menu, open for breakfast, lunch, and dinner). Kimoto Rooftop & Bar (Asian-inspired menu, rooftop restaurant and bar with live DJs in garden terrace, open weekdays for dinner, and weekends for lunch and dinner). Starbucks®. Room service*. Indoor swimming pool. Whirlpool. 24-hour fitness centre. WiFi*. Valet parking $45 plus tax, per day (payable locally, subject to change).

One person must be aged 18 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (422)
  • Very good (561)
  • Average (295)
  • Poor (78)
  • Terrible (101)
Image of the Tripadvisor rating Dirty, Loud, NO services

Aug 30, 2020 Fearless19308124348

My advice, stay at a different hotel. I chose the hotel for location and that it was a Marriott property. There was no Valet parking, no assistance with bags, no executive-level services. The room was clean-ish. Dirty laundry and garbage in hallways. I am so glad I paid to stay on the executive level, instead of using my rewards… Read more
My advice, stay at a different hotel. I chose the hotel for location and that it was a Marriott property. There was no Valet parking, no assistance with bags, no executive-level services. The room was clean-ish. Dirty laundry and garbage in hallways. I am so glad I paid to stay on the executive level, instead of using my rewards level for an upgrade. On the executive level, I was treated to stagnant pot smell in the hallways and a party that went until 3 am. If I was not so tired after driving around looking for a parking spot, I would have left for another hotel. The best thing about my stay, it was only one night. Read less
Image of the Tripadvisor rating Customer Service, NOT!

Jul 28, 2020 annlanday

I recently stayed at the Sheraton in Brooklyn and I found the staff to be inconsistent in enforcing Covid19 guidelines and heartless in their response to my predicament. I chose this hotel because my son had a medical emergency and the hospital was nearby. Check out was at noon and I could not leave NY until 3;30pm. I went to the front desk and… Read more
I recently stayed at the Sheraton in Brooklyn and I found the staff to be inconsistent in enforcing Covid19 guidelines and heartless in their response to my predicament. I chose this hotel because my son had a medical emergency and the hospital was nearby. Check out was at noon and I could not leave NY until 3;30pm. I went to the front desk and explained my predicament and asked for an extended checkout. I was told I could only keep my room until 1:00. I explained i had no where to go due to the pandemic and the heat wave made it difficult to sit outside. I was told I was not allowed to wait in the lobby. I left and sat on a bench for the remaining 2 1/2 hours. I returned to use the bathroom and found 3 teens lounging in the lobby not wearing masks. I went to the front desk to voice my frustration. I was told a manager would contact me.Needless to say I never heard from the manager and when I called to discuss the issue with the manager he was rude. Customer service, NOT. Read less
Image of the Tripadvisor rating Disgusting hotel

Jul 12, 2020 AGina L United States

Front desk lady so rude .Rooms are dirty and disgusting,dust everywhere mattress had blood stains and patio full of cigarettes.Elevators are dirty and a lot of people don’t wear a mask.Smell weed everywhere.Please stay away from this place!
Image of the Tripadvisor rating Crisis Job Assignment

Jun 7, 2020 yveloz

Travel nurse on an job assignment for COVID -19 in NYC. Hotel was convenient to the Brooklyn hospital It was a 10 minutes walk. However the was a lot of construction i front of the hotel. The room was very small, they had no refrigerator or microwave for the frontline workers. I asked couple of time, and every time I was told I had to go to the… Read more
Travel nurse on an job assignment for COVID -19 in NYC. Hotel was convenient to the Brooklyn hospital It was a 10 minutes walk. However the was a lot of construction i front of the hotel. The room was very small, they had no refrigerator or microwave for the frontline workers. I asked couple of time, and every time I was told I had to go to the second floor to use it. The first night I checked in to the hotel, I noticed the room was dirty, the floor was not clean. When I used the towels I also notice where dirty with foot steps on it, and also the towels had short hair on it. No garbage bags for you to put on the garbage disposal. Survives was also terrible, WiFi was on and off all the time. Overall, I’ll not stay in this hotel again. Read less
Image of the Tripadvisor rating Needs Work

Mar 20, 2020 A9920HAdanieln Palmyra

Room small. Absolutely no draws in room. Since I like to unpack, this was a problem. Space around sink did not allow room to leave toiletries in proximity. Bring your own alarm clock. OK but not great.