Sheraton Brooklyn New York

Brooklyn, New York

Virgin rating

The hotel

When it comes to ‘you-time’, Sheraton Brooklyn New York covers every kind of pleasure: there’s the fitness centre for the health-conscious; the pool and Jacuzzi for the swimmers; the Starbucks® café for the caffeine-hungry; and the rooftop garden for those in need of fresh air – and the odd cocktail. Sitting among the skyscrapers of Brooklyn, the Asian-infused Kimoto Rooftop & Bar gives a nod to the East in its carefully created bar food, curated craft beers, and concocted cocktails. Throw in views over the buzzing district and towards the Statue of Liberty, and you’ll see why it’s one of the hotel’s most popular meeting spots. In fact, it’s the perfect place to head after a day exploring your neighbourhood, which packs in dining, shopping, and entertainment – much of it just a stroll away at City Point Brooklyn.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In downtown Brooklyn, just a short stroll from the district’s biggest food, shopping, and entertainment hub, City Point Brooklyn. Transfer time from John F.Kennedy International Airport: 25 minutes.

Hotel information

321 rooms and suites, all with air-conditioning, flat-screen TV, tea/coffee maker with Starbucks® coffee, complimentary bottled water, iron and board, bathrobes, hairdryer and safe. Standard Rooms are 216 sq ft with 1 king-size or 2 double beds, sleeping maximum 4 adults.

Club Level Rooms include access to the Club Lounge, and have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Suites are 440 sq ft and have separate living area, with 1 king-size bed and sofa bed, or 2 double beds, sleeping maximum 4 adults.

Avere Ristorante (Italian menu, open for breakfast, lunch, and dinner). Kimoto Rooftop & Bar (Asian-inspired menu, rooftop restaurant and bar with live DJs in garden terrace, open weekdays for dinner, and weekends for lunch and dinner). Starbucks®. Room service*. Indoor swimming pool. Whirlpool. 24-hour fitness centre. WiFi*. Valet parking $45 plus tax, per day (payable locally, subject to change).

One person must be aged 18 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (424)
  • Very good (561)
  • Average (298)
  • Poor (84)
  • Terrible (107)
Image of the Tripadvisor rating Small hotel room but great location in Downtown Brooklyn

Apr 27, 2022 ccandmdg United States

You're in the NYC area, so it's a small room and there isn't a refrigerator. It's also not very sound proof. The positive is that the neighborhood is close to a lot of shopping, food options, and trains. We had good experiences with housekeeping and had a room with a decent view. A good option for downtown Brooklyn.
Image of the Tripadvisor rating Excellent Stay

Mar 6, 2022 Echoi2000 Gordon, Australia

I stayed in this property for 6-night and had a great experience. Given the poor reviews on this hotel I think it is necessary for me to call it out. Room - Standard Sheraton hotel room in New York. A bit small but it is in New York we don't have any complain. Service- Staff are generally friendly and helpful. The room cleaning service is… Read more
I stayed in this property for 6-night and had a great experience. Given the poor reviews on this hotel I think it is necessary for me to call it out. Room - Standard Sheraton hotel room in New York. A bit small but it is in New York we don't have any complain. Service- Staff are generally friendly and helpful. The room cleaning service is on demand because of Covid, The services are attended when we called the front desk in the morning. Location - Many metro lines within the short walking distance, the area is safe and plenty of local shops and restaurants Breakfast - We have the hotel coupon to use in the hotel restaurant for breakfast, the food is not the best we only ate once during the stay. Having said that, it is totally reasonable for the hotel breakfast standard. Read less
Image of the Tripadvisor rating No - Do not Book here

Feb 1, 2022 junalaine Sydney, Australia

This isn't Sheraton at all No refrigerator, no microwave, no kettle Beds were tiny - it was a DOUBLE not QUEEN Construction was going on and therefore taxis found it hard to get to Taxi services was a bit dodgy Overall do not book here! Sorry but not!
Image of the Tripadvisor rating Bad experience- don’t stay in this hotel

Jan 6, 2022 EhudSpe

Initially we planed on staying for 3 nights but, due to the bad experience and bad service in the hotel, we’ve decided to book a different hotel for the 3rd night. I know what the name Sheraton stands for. In my opinion, the Sheraton Brooklyn is not up to the Sheraton standard. The bad experience we had, includes the following: 1. There… Read more
Initially we planed on staying for 3 nights but, due to the bad experience and bad service in the hotel, we’ve decided to book a different hotel for the 3rd night. I know what the name Sheraton stands for. In my opinion, the Sheraton Brooklyn is not up to the Sheraton standard. The bad experience we had, includes the following: 1. There was a very weak water current / drip of water from the shower hose. But it was late and we were tired, we had to shower like that. Only in the next morning we called the reception to send someone to fix the issue. He replaced the whole tap, thus the problem was partially solved as the current was only slightly stronger. 2. The sheets that cover the bed, reach only 2/3 of the length of the bed, leaving the feet and the lower part of the leg with no sheet underneath. Never seen such a peculiar sheet arrangement in all of my 400 stays with Sheraton. Before we left for few hours we told the reception and they’ve committed to take care of it. On our return, we were surprised to find out that the sheets were arranged in this configuration again. We called the front desk and an unpleasant guy named Felix asked us the same questions again and again. The issue was not taken care of for a long time. After 2 hours someone arrived and brought with him several sheets, probably expecting that we would arrange the beds, as “all of the housekeeping personnel had left at 5pm”. In order to solve the “complex situation”, the front desk manager asked us to change a room. I told him that it will be easier for me to set up the bed by myself, as I have finally done. 3. Due to COVID restrictions the concierge lounge was not operating. There are many hotels in the chain that did operate the lounge (e.g. Marriot Detroit Troy in which we’ve stayed few days earlier) and others provided us with daily vouchers to replace the lounge (The Row hotel Boston our previous stay). In your hotel even the vouchers were not provided. 4. As a platinum guest I am intitled to get a free breakfast either in the lounge or a free breakfast instead of the welcome points. In this case I received only a voucher of 18$ and even though I had a very light breakfast (only one dish of eggs) with a cup of coffee, I ended up paying 10$ extra per person (that were not able to put on the room’s tab. All the dishes in the menu are 16-18$ before tax Breakfast experience was even worst, as the waiter that attended our table was working without a mask (which is mandatory in NYC). He was not willing to put it on, even after I’ve asked him twice to do so. 5. Parking – it was mentioned in the hotel info that there is parking service for 35$ daily. It is quite far to drive there and in addition, it was not mentioned that you are allowed to take your car out only once a day! Due to the above we stayed the 3rd night in a different hotel. Read less
Image of the Tripadvisor rating Worst Hotel Stay of My Life

Dec 17, 2021 F8444XEmichaeln

When I checked into the Brooklyn Sheraton. I was initially placed in a room on the 3rd floor where I tried to get some sleep after an early cross country flight. I was unable to sleep due to a door slamming every 5 or so minutes. After several sleepless hours I returned to the lobby and explained the situation. I was informed that this was a known… Read more
When I checked into the Brooklyn Sheraton. I was initially placed in a room on the 3rd floor where I tried to get some sleep after an early cross country flight. I was unable to sleep due to a door slamming every 5 or so minutes. After several sleepless hours I returned to the lobby and explained the situation. I was informed that this was a known issue since the room was located next to a room with a spring-loaded door used by the hospitality staff, and was offered another room. The second room I was given was littered with quite frankly an embarrassing number of cleanliness and structural issues that I have listed below - One bed did not have a sheet on the mattress. - Almost no water pressure coming out of the showerhead - Shower handle that's loose - Dirt cleaned off of the shower floor by myself with a towel - Cracked tiles on the shower floor - Bent lamp shade - Deck had a full bag of food left by staff or a prior guest, bottles strewn on it, stained cushions, and a light falling out of the wall. - Dirt streaks in the sink. - Tissue residue on the bathroom counter. - Damaged tissue box. I went back to the lobby to inform staff about the issues and was told that I would need to speak with Manager Danny Lam when he arrived later that evening, I went to a pre-scheduled event and returned after midnight so I did not connect with Mr. Lam. Upon waking up this morning I again spoke to staff and asked for Mr Lam who I was informed would return later this evening. I was finally able to speak with Mr Lam just now who offered me 1/2 off a single night's stay and transfer to another room. The room transfer I could not accommodate because my roommate was not there at the time and I had a tight event schedule. Franky the condition of the hotel and the repeated lack of concern showed by the Staff made this easily the worst hospitality experience of my life. I have videos to show the water pressure issues that I don't seem able to upload. Read less