Sheraton Brooklyn New York

Brooklyn, New York

Virgin rating

The hotel

When it comes to ‘you-time’, Sheraton Brooklyn New York covers every kind of pleasure: there’s the fitness centre for the health-conscious; the Starbucks® café for the caffeine-hungry; and the rooftop garden for those in need of fresh air – and the odd cocktail. Sitting among the skyscrapers of Brooklyn, the Asian-infused Kimoto Rooftop & Bar gives a nod to the East in its carefully created bar food, curated craft beers, and concocted cocktails. Throw in views over the buzzing district and towards the Statue of Liberty, and you’ll see why it’s one of the hotel’s most popular meeting spots. In fact, it’s the perfect place to head after a day exploring your neighbourhood, which packs in dining, shopping, and entertainment – much of it just a stroll away at City Point Brooklyn.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Valet parking
  • Close to City Centre

Where is it

In downtown Brooklyn, just a short stroll from the district’s biggest food, shopping, and entertainment hub, City Point Brooklyn. Transfer time from John F.Kennedy International Airport: 25 minutes.

Hotel information

321 rooms and suites, all with air-conditioning, flat-screen TV, tea/coffee maker with Starbucks® coffee, complimentary bottled water, iron and board, bathrobes, hairdryer and safe. Standard Rooms are 216 sq ft with 1 king-size or 2 double beds, sleeping maximum 4 adults.

Club Level Rooms include access to the Club Lounge, and have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Suites are 440 sq ft and have separate living area, with 1 king-size bed and sofa bed, or 2 double beds, sleeping maximum 4 adults.

Avere Ristorante (Italian menu, open for breakfast, lunch, and dinner). Kimoto Rooftop & Bar (Asian-inspired menu, rooftop restaurant and bar with live DJs in garden terrace, open weekdays for dinner, and weekends for lunch and dinner). Starbucks®. Room service*. 24-hour fitness centre. WiFi*. Valet parking $45 plus tax, per day (payable locally, subject to change).

One person must be aged 18 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (464)
  • Very good (597)
  • Average (321)
  • Poor (101)
  • Terrible (133)
Image of the Tripadvisor rating Clean, comfortable, and convenient

May 29, 2024 bonuspoints2016 Austin, Texas

Received a Suite Night upgrade to a two-room suite with a sofa, separate TV, fridge, and microwave. Other platinum Bonvoy benefits included late checkout (I used a post-it-note to remind housekeeping about that on my last day), free breakfast for two in the basic dining area in the basement, and access to the lounge, which had sodas/coffee/chips.… Read more
Received a Suite Night upgrade to a two-room suite with a sofa, separate TV, fridge, and microwave. Other platinum Bonvoy benefits included late checkout (I used a post-it-note to remind housekeeping about that on my last day), free breakfast for two in the basic dining area in the basement, and access to the lounge, which had sodas/coffee/chips. The king-size bed had heavenly sheets and big, fluffy pillows, and the A/C kept the room as cold as we wanted it. The bathroom included a long, roomy vanity so that there was plenty of space for our stuff. Gilcrest & Soames products were good. Plumbing was flawless. I thought the tub was slow to drain but realized I hadn't opened the lever all the way; once I did that, everything drained fine. Four elevators were just right for this size hotel. The rooms, lobby, and overall size are not as spacious as at the huge convention-style Marriott nearby (which now charges a "resort" fee!), and there is very, very light wear and tear on some of the tilework etc., but this smaller cousin (Sheraton) provided great service and great sleep throughout our stay, with a well-designed room that had space for our needs. It's sad that both of those hotels have closed their pools, but nothing is as grand as those original days when those hotels were built in the early 2000's. There is some street noise at night, but I always bring a small white nose machine on trips to NYC. After reading the one-star reviews, I almost canceled, and I'm very glad I stuck with the decision to try the Brooklyn Sheraton. I have had no problem with the billing/credit card charge, which was exactly as shown on the reservation; I can't say what the posts regarding security deposits were about but those seem to be connected to using a debit card or actual bank account. I only travel using a credit card so that I have never been liable for incorrect charges, but everything was fine with this experience; the pre-authorization was clearly labeled that way, not as the actual amount changed when I checked out. Housekeeping checked and doublechecked to see if we needed anything. It's near a half-dozen subway lines (including the A from JFK) and it's just two blocks from the world's best diner (Junior's), with a beautiful new park across the street on Duffield. Read less
Image of the Tripadvisor rating horrible experience

May 20, 2024 _jolifestyle_ Dubai, United Arab Emirates

Horrible experience. I booked 2 rooms with a city view. One of them should have two double beds with a city view. For the first 30 minutes, the receptionist explained that two double beds meant one smaller bed size: double! They didn't have room for us. I have to understand there is no availability. They gave us a stinky room on 3 floors… Read more
Horrible experience. I booked 2 rooms with a city view. One of them should have two double beds with a city view. For the first 30 minutes, the receptionist explained that two double beds meant one smaller bed size: double! They didn't have room for us. I have to understand there is no availability. They gave us a stinky room on 3 floors overlooking the wall. Read less
Image of the Tripadvisor rating Fraud by the Sheraton Brooklyn Hotel

May 19, 2024 AlinaS_NYC New York City, New York

We have stayed in many hotels over the years but have never had an experience as horrible as at Sheraton Brooklyn. The hotel advised us they would need to charge the business debit card for some small security deposit in case anything happens. The “small security deposit” turned out to be $3000 while the whole stay charge was $1957. Sheraton… Read more
We have stayed in many hotels over the years but have never had an experience as horrible as at Sheraton Brooklyn. The hotel advised us they would need to charge the business debit card for some small security deposit in case anything happens. The “small security deposit” turned out to be $3000 while the whole stay charge was $1957. Sheraton Brooklyn told us the $3000 had been reimbursed but we have yet to see it. Eight days after checking out of the Sheraton Brooklyn there is still the additional $3000 charge which is sitting as an overdraft on the business banking account accruing interest charges. It’s clear that some shady business is being done by the Sheraton Brooklyn hotel. The only logical explanation for this incredible scam would be that Sheraton Brooklyn use our funds as a float to pay their expenses. We have reported this illegal activity to Sheraton main office as well as to the Better Business Bureau. Beware - avoid Sheraton Brooklyn hotel by any means! Read less
Image of the Tripadvisor rating PLEASE DO NOT BOOK HERE

May 6, 2024 Todd J

If I could give zero, I would. The review is for the staff. They are narcissistic and abusive. They don't provide any level of service beyond "absolute worst". I couldn't get basic services like soap and towels to my room without going down to the lobby myself and after working on it for an hour. The club lounge doesn't have any amenities,… Read more
If I could give zero, I would. The review is for the staff. They are narcissistic and abusive. They don't provide any level of service beyond "absolute worst". I couldn't get basic services like soap and towels to my room without going down to the lobby myself and after working on it for an hour. The club lounge doesn't have any amenities, although we were told that amenities existed. I was involuntarily checked out of the hotel. Then later a manager came to the room after midnight and banged on the door, woke us up, and then proceeded to harass us, demanding to know who we were because we had checked out of the property. I never checked out of the property. When confronted with basic questions about how we were being treated the staff engaged in gaslighting and deflection, refusing to acknowledge their mistakes and how they were treating me. We felt abused and traumatized by our experience at this property. No one made us feel welcomed. There is no warmth at this property. Totally NOT reflective of NYC people. I will never stay here again. FWIW, I'm a platinum elite member of the Bonvoy program. Please, do NOT stay here. This property needs to have a complete overhaul of staff or it just needs to go away completely. CONSIDERING CANCELING ALL BONVOY ATTACHMENT after this treatment. Read less
Image of the Tripadvisor rating No soap

May 4, 2024 Jsbpgh BOca Raton

There was no hand or face soap at the sink. I had to use the soap dispenser in the shower to get soap to wash my hands. I stopped at the front desk twice. Each time they told me they would have soap delivered to my room. It was not. When I went to the front desk 4 hours later they told me they were out of soap. They did give me very small bar of… Read more
There was no hand or face soap at the sink. I had to use the soap dispenser in the shower to get soap to wash my hands. I stopped at the front desk twice. Each time they told me they would have soap delivered to my room. It was not. When I went to the front desk 4 hours later they told me they were out of soap. They did give me very small bar of soap. I got the usual “ no problem” with no explanation from the front desk clerk. Read less