Pros & cons (not as great a value as hoped)
Oct 8, 2021 V517ORjenniferb
Our initial impression of the Hilton Garden was favorable- we arrived a bit too early to check in, so they offered to hang on to our luggage while we went out to meet a friend. All the staff we interacted with were great- very friendly, welcoming, and professional. The neighborhood was quite cool- florists and plant sales everywhere, so during the…
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Our initial impression of the Hilton Garden was favorable- we arrived a bit too early to check in, so they offered to hang on to our luggage while we went out to meet a friend. All the staff we interacted with were great- very friendly, welcoming, and professional. The neighborhood was quite cool- florists and plant sales everywhere, so during the day it feels like you're walking along a path in a (very narrow) green park. Once we got in to our room later that evening, everything looked fine- clean, spacious (for an urban hotel), and with all the expected amenities. Fridge, microwave, and Keurig all clean and functional. Recent fixtures in the bathroom. Good wifi connection. Didn't use the tv or climate control (we were there during the one week a year when the temperature was perfect), so I can't speak to those. But once we started actually trying to use things, problems started. The sheets on our king-size bed were apparently queen-sized, and barely reached to the bottom of the mattress around the sides (and not at all at the bottom), so they pulled into a helpless, slippery jumble the moment we got into bed. The toilet handle stuck, so it ran continuously unless pulled back up after each flush. The sink drained veeeeeery slowly. The shower had good water pressure and functional controls, but the first time my husband took a shower he somehow ended up with a giant puddle on the floor. Probably user error, but he's generally pretty careful of such things. That wouldn't have been such a big deal, except that our towel supply was exactly two (surprisingly small) bath towels, one hand towel, and one washcloth. No bath mat. So the hand towel was sacrificed to cleaning up the puddle, one bath towel was set down as a bath mat, and we shared the remaining bath towel. Granted, I'm sure we could have called down for more towels, but it was late and we were getting ready for bed and didn't want to bother. So after a night of fighting with the sheets and wrapping the floppy pillow around my head to muffle the sounds of delivery trucks bringing in the next day's load of fresh greenery, we were ready to just be done with it and check out. Then came the worst surprise- my husband had a huge red welt on his back, and another on his arm that, three days later, are still itchy and angry-looking. Now, we didn't see any bedbugs, but he's had this same reaction before to what we know were bedbug bites. I got none, and like I said, we didn't see anything, but.... it's a little too suspicious to ignore. Great staff, fun & convenient location, well-designed rooms, but the execution of basic features like linens and plumbing needs some work, and... possibly bedbugs.
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