Hilton Garden Inn New York Chelsea

Chelsea, New York

Virgin rating

The hotel

This hotel is a very popular addition to the Hilton family, with state-of-the-art amenities, superb guest rooms and, a great location in the city's stylish fashion district of Chelsea, just south of Times Square and considered the new midtown. Central to all the sights and sounds of New York City's nightlife, award winning restaurants, galleries and museums it is also walking distance of the Empire State building, Macy's and 34th street for that all important shopping. Full American cooked breakfasts are served in the hotel restaurant or head into town to dine after a drink or two in the Lounge. There is also a fitness centre for those of you who wish to keep in shape!

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service

Where is it

West 28th St, 3 blocks from Madison Square Garden. Close to an eclectic mix of nightlife, award-winning restaurants, shops and boutiques.

Hotel information

169 rooms on 24 floors in 1 building with 2 lifts. All with air-conditioning, flat-screen TV, complimentary WiFi, alarm/clock radio, telephone, Keurig® coffee maker, mini fridge, microwave, iron and board and hairdryer. King Rooms are 220-235 sq ft with 1 king-size bed, sleeping maximum 2 adults.

Queen Queen Rooms are also 220-235 sq ft with 2 queen-size beds, sleeping maximum 4 adults.

The Garden Grille and Bar (temporarily closed). Lounge. Fitness centre. 24-hour Pavilion Pantry. Complimentary WiFi. Room service* (11:00am-11:00pm). Free daily newspaper. Concierge.

One person must be aged 18 years and over in each room.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1162)
  • Very good (989)
  • Average (294)
  • Poor (109)
  • Terrible (93)
Image of the Tripadvisor rating Great check in

Apr 12, 2024 general n

We had a complicated reservation for a large family and Terrence C was a champ. He took the time to find the best options for us to make our stay wonderful. It made all the difference after a long day of travel. The rooms were clean and very nice. Thank you!
Image of the Tripadvisor rating Great base for a stay in New York!

Apr 11, 2024 DH2004_12 The Hague

Decent hotel in a great location. The hotel is a bit threadbare but clean. We were with 4 adults and had 1 king room and one room with 2 queen beds and stayed for 1 week. Beds were comfortable, towels & amenities replaced daily. We had a room overlooking the back so it was quiet at night. Staff were very kind & helpful. It is billed as a 3 star… Read more
Decent hotel in a great location. The hotel is a bit threadbare but clean. We were with 4 adults and had 1 king room and one room with 2 queen beds and stayed for 1 week. Beds were comfortable, towels & amenities replaced daily. We had a room overlooking the back so it was quiet at night. Staff were very kind & helpful. It is billed as a 3 star hotel and this is accurate. Read less
Image of the Tripadvisor rating Terrible- don’t stay here

Apr 8, 2024 allison A

Terrible. We had booked two nights but left after one night. The front desk staff were extremely rude and unhelpful- seemed disinterested in the guests and unhappy. The double queen room was tiny and barely accommodated our family (2 adults and 2 kids). The location is terrible - super busy neighborhood and not a good spot for families with kids.… Read more
Terrible. We had booked two nights but left after one night. The front desk staff were extremely rude and unhelpful- seemed disinterested in the guests and unhappy. The double queen room was tiny and barely accommodated our family (2 adults and 2 kids). The location is terrible - super busy neighborhood and not a good spot for families with kids. The only bright spot was the folks that worked in the breakfast area -kind and helpful. We moved to the Marriott on 59th and were much happier. Dont stay here. I’m sorry we even wasted one night. If I could give zero stars I would. Read less
Image of the Tripadvisor rating My Hilton Gardens/Chelsea Experience

Apr 2, 2024 CYNDI T

I spent four nights at this hotel and I must applaud their associates, particularly Kim T and the gentlemen who assisted with my luggage and all my needs. They were so welcoming and knowledgeable. They ensured all my questions were answered and that I was ckear with their instructions. Beautiful individuals. Even though this establishment is in… Read more
I spent four nights at this hotel and I must applaud their associates, particularly Kim T and the gentlemen who assisted with my luggage and all my needs. They were so welcoming and knowledgeable. They ensured all my questions were answered and that I was ckear with their instructions. Beautiful individuals. Even though this establishment is in an older building, I was very comfortable wit/h my room. My room was spacious, very clean, well kept, and had a large tv set with premiums channels, refrigerator, microwave, and complimentary coffee brewer. My only disappointment was the absence of an operational resturant serving hot breakfast, etc., although a continental breakfast (cold) was available in the a.m. only. On another note, the train/subway # 1) is a half block away. This #1 takes you through the city from lower to upper Manhatten and it is a life saver. I will def return! Read less
Image of the Tripadvisor rating 5/5

Mar 17, 2024 Altynay U

I liked everything! The hotel is clean and comfortable! I would especially like to thank Terrence Conseillant for his friendliness, help and politeness! Immediately greeted with a smile and prompted any questions! I will be back here again!