Hilton Garden Inn New York Chelsea

Chelsea, New York

The hotel

This hotel is a very popular addition to the Hilton family, with state-of-the-art amenities, superb guest rooms and, a great location in the city's stylish fashion district of Chelsea, just south of Times Square and considered the new midtown. Central to all the sights and sounds of New York City's nightlife, award winning restaurants, galleries and museums it is also walking distance of the Empire State building, Macy's and 34th street for that all important shopping. Full American cooked breakfasts are served in the hotel restaurant or head into town to dine after a drink or two in the Lounge. There is also a fitness centre for those of you who wish to keep in shape!

Amenities

  • Bar
  • Room Service
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant

Where is it

West 28th St, 3 blocks from Madison Square Garden. Close to an eclectic mix of nightlife, award-winning restaurants, shops and boutiques.

Hotel information

169 rooms on 24 floors in 1 building with 2 lifts. All with air-conditioning, flat-screen TV, complimentary WiFi, alarm/clock radio, telephone, Keurig® coffee maker, mini fridge, microwave, iron and board and hairdryer. King Rooms are 220-235 sq ft with 1 king-size bed, sleeping maximum 2 adults.

Queen Queen Rooms are also 220-235 sq ft with 2 queen-size beds, sleeping maximum 4 adults.

The Garden Grille and Bar. Lounge. Fitness centre. 24-hour Pavilion Pantry. Complimentary WiFi. Room service* (11:00am-11:00pm). Free daily newspaper. Concierge.

One person must be aged 18 years and over in each room.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1067)
  • Very good (939)
  • Average (280)
  • Poor (94)
  • Terrible (71)
Image of the Tripadvisor rating Excellent customer service

Mar 10, 2020 traceytrotto

The room was very noisey due to the flower shops beginning their outside set up in the wee hours of the morning. They would be dragging their merchandise out to the sidewalks. Customer service was very helpful in changing my room to a quieter room.
Image of the Tripadvisor rating Second visit

Mar 4, 2020 C9172FMbradh Manchester, United Kingdom

Just thought I had to drop a quick line to say thank you for a great stay for a second time. Always clean, love the refurbished room, polite staff and a great breakfast. I can totally rely on this place when visiting NY. Don’t change anything!
Image of the Tripadvisor rating Very nice hotel in a great location

Mar 3, 2020 IndyKevin317 Indianapolis, Indiana

As mentioned in other reviews, this hotel is really in a great location. It is just a few blocks from great shopping and there is a subway station right on the corner. We stayed here right after New Year's and the rates were fantastic. Every morning we would be the last people to come down for breakfast and they would always serve us. The… Read more
As mentioned in other reviews, this hotel is really in a great location. It is just a few blocks from great shopping and there is a subway station right on the corner. We stayed here right after New Year's and the rates were fantastic. Every morning we would be the last people to come down for breakfast and they would always serve us. The staff were all very polite and professional. The elevator can take a long time depending on the time of day and the hotel occupancy. Not really much they can do about that. Also depending on the day of the week there can be garbage stacked up at the corner of 7th Ave. & 28th St and you literally have to walk through a tunnel of garbage to get back to the hotel. That is just part of New York City and it is definitely outside of the hotel's control. I would stay here again if the price was right. Read less
Image of the Tripadvisor rating So worth staying here

Mar 2, 2020 JenP_27 Twin Falls, Idaho

Great Hotel in a great location. The hotel was super clean, staff was amazing and the rooms were roomie and provided all necessary accommodations (including hair dryer, microwave, fridge, and coffee machine). It was located within walking distance to Penn Station if arriving by train and is a block from the Subway making it super easy to get… Read more
Great Hotel in a great location. The hotel was super clean, staff was amazing and the rooms were roomie and provided all necessary accommodations (including hair dryer, microwave, fridge, and coffee machine). It was located within walking distance to Penn Station if arriving by train and is a block from the Subway making it super easy to get around!! We will definitely be back!! Read less
Image of the Tripadvisor rating NYC

Mar 2, 2020 91katieg London, United Kingdom

Stayed here for 3 nights. Staff are amazing, very welcoming & accommodating, always a smile & willing to help. Hotel is well located for all the main NY attractions & close to many subways. We stayed in a renovated room which was clean & beds very comfortable... not many facilities at hotel, bar & restaurant small but perfect hotel for sleeping… Read more
Stayed here for 3 nights. Staff are amazing, very welcoming & accommodating, always a smile & willing to help. Hotel is well located for all the main NY attractions & close to many subways. We stayed in a renovated room which was clean & beds very comfortable... not many facilities at hotel, bar & restaurant small but perfect hotel for sleeping in. Read less