Hilton Garden Inn New York Chelsea

Chelsea, New York

The hotel

This hotel is a very popular addition to the Hilton family, with state-of-the-art amenities, superb guest rooms and, a great location in the city's stylish fashion district of Chelsea, just south of Times Square and considered the new midtown. Central to all the sights and sounds of New York City's nightlife, award winning restaurants, galleries and museums it is also walking distance of the Empire State building, Macy's and 34th street for that all important shopping. Full American cooked breakfasts are served in the hotel restaurant or head into town to dine after a drink or two in the Lounge. There is also a fitness centre for those of you who wish to keep in shape!

Amenities

  • Bar
  • Room Service
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant

Where is it

West 28th St, 3 blocks from Madison Square Garden. Close to an eclectic mix of nightlife, award-winning restaurants, shops and boutiques.

Hotel information

169 rooms on 24 floors in 1 building with 2 lifts. All with air-conditioning, flat-screen TV, complimentary WiFi, alarm/clock radio, telephone, Keurig® coffee maker, mini fridge, microwave, iron and board and hairdryer. King Rooms are 220-235 sq ft with 1 king-size bed, sleeping maximum 2 adults.

Queen Queen Rooms are also 220-235 sq ft with 2 queen-size beds, sleeping maximum 4 adults.

The Garden Grille and Bar. Lounge. Fitness centre. 24-hour Pavilion Pantry. Complimentary WiFi. Room service* (11:00am-11:00pm). Free daily newspaper. Concierge.

One person must be aged 18 years and over in each room.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1038)
  • Very good (926)
  • Average (279)
  • Poor (92)
  • Terrible (69)
Image of the Tripadvisor rating Pleasantly surprised!

Dec 9, 2019 PSUMichelle Charles Town, WV

Would recommend to anyone considering location and value. Located right on 28th in the Flower District and next to two very nice places for food/coffee/beverages, this hotel did not disappoint! Totally walkable to everything -- including subway for visits to farther points!
Image of the Tripadvisor rating Incompetent staffs ruined my Thanksgiving stay in NYC

Dec 2, 2019 phlip0830 Seoul

* This review was modified after the explanation from the hotel manager. I stayed Thanksgiving night in this hotel. I made a reservation with the plan of providing the complementary breakfast for two and a Macy's gift card, which was a decent deal with a little additional cost. When I arrived the hotel, the receptionist did not provide the gift… Read more
* This review was modified after the explanation from the hotel manager. I stayed Thanksgiving night in this hotel. I made a reservation with the plan of providing the complementary breakfast for two and a Macy's gift card, which was a decent deal with a little additional cost. When I arrived the hotel, the receptionist did not provide the gift card included in the plan. I asked her the reason and she replied in very stubborn manner that there was no information on my pay plan in the reservation record. She asked me to come back at 9 in the next morning, the time the manager shows up. I was supposed to check out early and could not wait till 9. So I went back with my reservation record email which shows my plan. Surprisingly, she did not know anything about that plan! I (not her) looked up the hotel homepage and found the details on my plan. Then she finally called to the manager to get help. Eventually after around 20 min. conversation, I received the gift card. However, that was just a prelude for my WORST experience in hundreds of stay at hotels. The next morning, we went to the hotel restaurant to eat complimentary buffet breakfast. Even though it was a self-serve buffet, the server emphasized that it did not include the tip. Also, the bill indicated TWO TIMES that the gratuity is not included. With those strong pressures on tip (I thought "Oh, we are in Manhattan."), I urged to write 3.00 as the tip. (I did not bring my wallet with me.) When we were checking out, I asked the receptionist to send the receipt in the email to save papers. When I checked the receipt later that night, I figured out that the hotel charged $6.27 as the tip instead of $3.00 I wrote in the bill! Yes. $3.27 might not be the large amount. However, this thing should not happen in any restaurant or hotel. I have had thousands of meals at the restaurant with the tip written in the bill and have never experienced this overcharge before. Even the small ,humble restaurants with just a few table do not make this absurd activity while HILTON, the name with prestige and trust did this to me. Again, $3.27 is not much. However, I am worried I am not the only victim and write this review to avoid another. If the hotel manager sees this review, check my case thoroughly and provide me the answer not only I, but all other (future) guest can accept. Your action to my review will greatly affect the reputation of this hotel. * Addendum: The management did not respond to my email and I called to the Hilton Customer Service as the last resort. Finally, I got the phone call from hotel manager and he explained that it was mistake, not a malicious action for more tip. I would trust his explanation and modified some part of the review. However, I do not have any feeling to remove this review. Read less
Image of the Tripadvisor rating Thanksgiving stay

Dec 1, 2019 LAURA W RICHMOND

Great central location! Subway was close by, several good diners within short walking distance. Staff was very pleasant and helpful. Nice view of downtown skyline. Room was clean, nice desk space. Big tv
Image of the Tripadvisor rating Great stay

Nov 30, 2019 Lisa D New York City, New York

We spent a Saturday night at this hotel. The room was a good size for NYC and very clean. The same person checked us in and out and was very helpful with leaving our bags and car while we explored the city for the day in Sunday. While we got “upgraded” to two queens beds, we had booked a king, it was not necessary because it was just my husband… Read more
We spent a Saturday night at this hotel. The room was a good size for NYC and very clean. The same person checked us in and out and was very helpful with leaving our bags and car while we explored the city for the day in Sunday. While we got “upgraded” to two queens beds, we had booked a king, it was not necessary because it was just my husband and I. Read less
Image of the Tripadvisor rating Not up to par

Nov 27, 2019 Diane B Oviedo, Florida

The room was clean and nicely appointed but could not sleep because of cabs and truck noises. Front desk and service less than professional. It was close to Madison Square Garden but in the middle of very busy flower district that was not condusive to walking or catching a cab.