Element New York Times Square West

Midtown, New York

Virgin rating

The hotel

Close to the bright lights of Times Square, this isn’t just any hotel; this is an eco-friendly, live-like-a-local hotel. The Element by Westin brings everything you’ll need (and maybe hadn’t even thought of) into one place, with a kitchenette and loveseat sofa in every room. And that’s not to mention the complimentary breakfast you receive each day at Rise. Step out of the front doors and within a New York minute you’ll be in the heart of The City That Never Sleeps.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Safety Deposit Box
  • Close to City Centre

Where is it

In Hell's kitchen, 4 blocks from Times Square. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

404 rooms. All with air-conditioning, kitchenette with fridge, hob, microwave and dishwasher, 32” LCD TV, DVD/CD player, iPod docking station, safe, hairdryer, and iron and board. Standard Rooms are 305 sq ft, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

City View Rooms have sweeping views of New York's city skyline, with 1 king-size bed, sleeping maximum 2 adults.

Standard Studios are slightly larger at 385 sq ft and have 1 king-size bed, sleeping maximum 2 adults.

Studio City View are as above, but with views of the city, with 1 king-size bed, sleeping maximum 2 adults.

Rise (breakfast bar). Rooftop patio. Restore (24-hour gourmet grab & go pantry). 24-hour fitness centre. Gift shop. Laundry/dry-cleaning service*. 24-hour front desk. Complimentary WiFi.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out ourSpecial Assistance page

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1847)
  • Very good (2096)
  • Average (712)
  • Poor (348)
  • Terrible (289)
Image of the Tripadvisor rating Long list of maintenance and staffing issues (don't get attracted in by the lower price)

May 14, 2022 sV2371MF

I was here for an extended stay and chose it because of the convenient midtown location and the fact that it has a full kitchen. At first glance, this hotel is very modern and clean. But the longer I was here, the more I noticed problems. - Phones don't work (reported issue. Never got resolved) - Laundry room not operational (this was a big… Read more
I was here for an extended stay and chose it because of the convenient midtown location and the fact that it has a full kitchen. At first glance, this hotel is very modern and clean. But the longer I was here, the more I noticed problems. - Phones don't work (reported issue. Never got resolved) - Laundry room not operational (this was a big inconvenience on an extended stay) - Asked about a lost item at the front desk and was told "we will check with housekeeping" - yet I didn't see anyone write down my concern or the room number. - Kitchen drains backed up - Poor elevators (always have to wait a long time) - Dirty floors - Housekeeping always either forgets to come on the days they're supposed to come, or the floors are dirty after they leave and the trash hasn't been emptied - Front desk service is always very slow. There are often 3 people typing madly away at computers, with no customers there, yet the wait is still long. - The few times I asked for something at the front desk, the attitude was less than helpful. Almost as if they were trying to rush me away. I did not feel welcomed, or that my question was important - Motion sensor lights in the room turn on in the middle of the night without warning - Several electrical outlets in the room don't work. The positives? - Full sized fridge and freezer - Two hot burners for cooking - Microwave - Silverware, plates, cookware supplied - Great midtown location - Free breakfast - Good storage space for clothes and personal items - Good size desk for working Overall I would NOT recommend this place. There are far nicer options in midtown. Pay the extra money and stay at a higher rated place. Not sure how this has 4 stars. It's got a lot of work to do. Read less
Image of the Tripadvisor rating Clean and modern

May 12, 2022 RagsKP94 State College, Pennsylvania

This place is clean and modern. Staff is friendly and helpful. We were here during the week. It is an easy walk from Penn Station, one block from the Port Authority bus terminal. We also walked to our Broadway show. The room had a mini frig and cook top. So we could have made food in the room. (We didn't.) There are many restaurants and bars… Read more
This place is clean and modern. Staff is friendly and helpful. We were here during the week. It is an easy walk from Penn Station, one block from the Port Authority bus terminal. We also walked to our Broadway show. The room had a mini frig and cook top. So we could have made food in the room. (We didn't.) There are many restaurants and bars within a short walk. Read less
Image of the Tripadvisor rating Stolen laptop in my room...

May 10, 2022 344orianem

Very disappointed, my laptop was stolen from my room! I stayed in the hotel room from Wednesday March 16 to Tuesday March 22 I came home from work on Friday afternoon with my black bag and the computer inside. I remember coming back to the hotel with my black bag and my computer inside. I put my black bag and my computer (inside the bag) on ​​the… Read more
Very disappointed, my laptop was stolen from my room! I stayed in the hotel room from Wednesday March 16 to Tuesday March 22 I came home from work on Friday afternoon with my black bag and the computer inside. I remember coming back to the hotel with my black bag and my computer inside. I put my black bag and my computer (inside the bag) on ​​the floor between the sofa and the table, it was not very visible, so I realized that the black bag and the laptop were missing. computer when I packed my suitcase on Monday evening. All weekend and until Monday, I didn't take the computer out of my room because I wasn't working... so it was stolen from my room... Several employees went through the room as cleaners but also technicians because I made 4 requests at the reception such as: - more toilet paper - more soap - clogged sink - request for additional pillows (Not great for a Marriott hotel...) When I noticed my bag and laptop stolen, I went straight to the hotel reception. I filled in a document but the receptionists couldn't do anything more...I asked them to check the housekeeping storage, they said they didn't have the key...They left me like this and I was very anxious as this was my work laptop. My CEO came to the hotel the next day but nothing more... The director and his manager contacted us 4 days later (and I tried to call them several times + several emails sent...no reply!) asking me for the information detailed but the laptop was stolen 4 days ago... Their insurance contacted me and they said they had no proof that my laptop was stolen so no refund. The hotel never called me to apologize or to make a commercial gesture... The hotel didn't care about me or my stolen computer... Read less
Image of the Tripadvisor rating Nice option for the ones that want to have a kitchen during your stay in NY

May 3, 2022 Evangelina D Quilmes

Nice hotel. Although the room is not big, it has space and the proper equipment to be able to eat and to spend some time to rest during your stay in NY. Breakfast was good but it will be good to add more seating spaces as during pick times it was always full. Front desk people very polite and always willing to help. It challenging to get an… Read more
Nice hotel. Although the room is not big, it has space and the proper equipment to be able to eat and to spend some time to rest during your stay in NY. Breakfast was good but it will be good to add more seating spaces as during pick times it was always full. Front desk people very polite and always willing to help. It challenging to get an elevator during some hours as there is always one not working. Read less
Image of the Tripadvisor rating Not the best experience

May 1, 2022 cagney1951 Flagler Beach, Florida

First of all, this place is overpriced. You can't vet the room cleaned unless it is Mon, Tues or Thurs. Our room was horrible! We asked for towels and.if too 2 days to bring them. And the elevators are the worse. There should be a separate elevator for the staff, but we had to wait 30 minutes for an elevator to go down because the staff was… Read more
First of all, this place is overpriced. You can't vet the room cleaned unless it is Mon, Tues or Thurs. Our room was horrible! We asked for towels and.if too 2 days to bring them. And the elevators are the worse. There should be a separate elevator for the staff, but we had to wait 30 minutes for an elevator to go down because the staff was coming in and the cars were all filled with bucket a and vacuums. And don't get me started about ft he "free breakfast". Cold and certainly not worth bein on line for. Definitely will never recommend and come baxk. Read less