Element New York Times Square West

Midtown, New York

Virgin rating

The hotel

Close to the bright lights of the Theatre District and Times Square beyond, this isn’t just any hotel; this is a live-like-a-local hotel. The Element by Westin brings everything you’ll need (and maybe hadn’t even thought of) into one place, with a small kitchenette in every room. Step out of the front doors and within a New York minute you’ll be in the heart of The City That Never Sleeps.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Safety Deposit Box
  • Close to City Centre

Where is it

In Hell's kitchen, 4 blocks from Times Square. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

404 rooms. All with air-conditioning, kitchenette with fridge, hob, microwave and dishwasher, 32” LCD TV, DVD/CD player, iPod docking station, safe, hairdryer, and iron and board. Standard Rooms are 305 sq ft, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

City View Rooms have sweeping views of New York's city skyline, with 1 king-size bed, sleeping maximum 2 adults.

Standard Studios are slightly larger at 385 sq ft and have 1 king-size bed, sleeping maximum 2 adults.

Studio City View are as above, but with views of the city, with 1 king-size bed, sleeping maximum 2 adults.

Complimentary Element hot buffet breakfast. Restore (24-hour gourmet grab & go pantry). 24-hour fitness centre. Gift shop. Laundry/dry-cleaning service*. 24-hour front desk. Complimentary WiFi.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out ourSpecial Assistance page

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1896)
  • Very good (2135)
  • Average (754)
  • Poor (388)
  • Terrible (331)
Image of the Tripadvisor rating Great Staff, Excellent Rooms and Very Convenient (Hotel & Location)

Jul 12, 2024 Traveler009 St. John's, Canada

Very nice hotel and spacious rooms for New York !. The kitchen was great and the bathroom had an excellent shower. Another great feature of this hotel, if you are on a long trip, are the public laundry machines (washer & dryer). We did Not experience issues with the elevators. The included breakfast was very good. As we were always early, we… Read more
Very nice hotel and spacious rooms for New York !. The kitchen was great and the bathroom had an excellent shower. Another great feature of this hotel, if you are on a long trip, are the public laundry machines (washer & dryer). We did Not experience issues with the elevators. The included breakfast was very good. As we were always early, we never had issues finding a seat. Reception staff and the Guest Services Manager Mr. Edward James were very nice and helpful. The hotel is close to Times Square, but also many take out places and restaurants. Access to the Subway is a 5 min walk. BTW Uber is very reliable in NY and great ! If we return to NY we would stay again at this hotel. Read less
Image of the Tripadvisor rating Fix your bathroom

Jul 2, 2024 Sandra C

Dangerous shower. The water doesn’t flow because of a slope. Almost no water on the kitchen. AC very noisy. Breakfast is correct - location is excellent - nice kitchenette- staff is nice. But I will never go again as I almost killed myself when I showered after my husband.
Image of the Tripadvisor rating Great stay

Jul 1, 2024 Philip S Berlin, Germany

Great breakfast. Room were nice and clean. Pet brought you will get a magnet to put on your door.nice staff and great snack place. Nice channels are being played. Awesome gym. With a great view from the rooftop. Rooftop is not too hard to find. Comedy beds
Image of the Tripadvisor rating Just fair. Nobody’s lying about the elevators being insufficient

Jun 30, 2024 Abqtraveler76 Albuquerque, New Mexico

I’m a Marriott Bonvoy fan, but this was my first stay at an Element hotel, maybe it’s just not my style. The pros: The price was super reasonable, it was close to lots of things, and the room was clean, comfortable and surprisingly quiet. We appreciated having the kitchenette because my husband arrived with a fever and it was good to keep him… Read more
I’m a Marriott Bonvoy fan, but this was my first stay at an Element hotel, maybe it’s just not my style. The pros: The price was super reasonable, it was close to lots of things, and the room was clean, comfortable and surprisingly quiet. We appreciated having the kitchenette because my husband arrived with a fever and it was good to keep him contained but also easily fed. The cons: As everyone else says, the elevators are small, incredibly slow and one was locked for use by staff the entire 4 days we were there. The shower didn’t fully drain, so stepping into the shower was a very slippery/dangerous endeavor. There was no texture or adhesives on the shower floor to protect you, we just learned to be extra cautious after both almost falling the first day. Neutral: Yes, they do offer free breakfast and happy hour. The breakfast is a basic hotel buffet spread and was VERY crowded. I could never find a place to sit and took my food back to my room. Honestly, skip it. You’re in New York, go get a bagel sandwich. This stay was part of a work trip and paid for by an employer. When we were on our own dime, we moved to the Westin near Grand Central and were much happier. Read less
Image of the Tripadvisor rating Do Not Stay Here- Unsanitary Hotel Rooms / No Water

Jun 16, 2024 carrie r Vancouver, Canada

I don’t want to write this review, but after 2 weeks of not hearing from the hotel as promised by Marriott Bonvoy, you need to be warned. There are some positives- good location, some staff are nice (although not empowered to deal with issues). There’s a breakfast and a weekday wine/beer hour (not unusual in NYC). However, we were greeted… Read more
I don’t want to write this review, but after 2 weeks of not hearing from the hotel as promised by Marriott Bonvoy, you need to be warned. There are some positives- good location, some staff are nice (although not empowered to deal with issues). There’s a breakfast and a weekday wine/beer hour (not unusual in NYC). However, we were greeted rudely- meaning not at all- and had to call in a manager within 2 minutes of arriving. We’re Titanium with Bonvoy and used our earned Nightly Upgrade rewards. Found out later that the hotel had clearly given our room away and put us in a room that should not have been in inventory. - shower handle was broken, fell off and almost hit my foot; took 2 days to fix - No water in the kitchen meant no filtered drinking water, dishwasher didn’t work; couldn’t wash dishes and our $100+ of groceries went to waste. “Could not be fixed” during our 6 night stay. We were offered a small double room on a low floor and were told “it’s tiny and noisy” - had housekeeping one time during a 6 night stay- no garbage pick up, and again no way to clean dishes The staff offered us 2 nights complimentary to make up for it, and didn’t refund our Nightly Upgrade awards. The name on the tv (Welcome, insert name) changed daily and was never our name. We were totally taken by this hotel who knowingly put us in a room with NO WATER in the kitchen. There’s no way that they didn’t know the room deficiencies from the housekeeping staff- they certainly were not surprised when we told them about it. Even when we left and were asked how our stay was by one of the managers, she realized what room we were in and said “oh, never mind”. They knew. I have contacted Bonvoy and asked to have this escalated. They continue to tell me the hotel management will be in touch… zero contact so far. Read less