Hilton Garden Inn Central Park South

Midtown, New York

Empire Steak House
Empire Steak House

The hotel

About as close to the Big Apple’s core as you can get, the Hilton Garden Inn Central Park South is in the perfect spot to explore this urban jungle. When you’re not exploring, retreat back to base and enjoy what this place has to offer. From a steak house where you can enjoy tasty seafood and meats, to a 24-hour fitness centre. And when you head out, some of NYC’s best sites are right on your doorstep.

Amenities

  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In Midtown Manhattan, just a quick stroll to Times Square, Broadway, the shopping of Columbus Circle and Fifth Avenue, and Central Park. Transfer time from John F. Kennedy International Airport: 1 hour 30 minutes.

Hotel information

All with 42” flat-screen HDTV with premium channels*, microwave and mini-fridge (on request), Keurig K-cup coffee maker, safe, hairdryer, and iron and board. Standard King Rooms with 1 king-size bed, sleeping maximum 2 adults.

Standard 2 Double Bed Rooms with 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Empire Steak House (steak and seafood, open for breakfast, lunch, and dinner). 24-hour Pavilion Pantry market (snacks, drinks and ready meals). 24-hour fitness centre. Concierge. Airport shuttle service* (hourly). Private airport transfers* (on request). Room service*. Laundry/dry-cleaning services*. Complimentary WiFi. Valet parking* available.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1396)
  • Very good (1361)
  • Average (407)
  • Poor (192)
  • Terrible (121)
Image of the Tripadvisor rating Manhattan

Apr 9, 2021 Tracy D

Hilton honors members must still wait in line here to personally check in and out. They don’t make it convenient like every other Hilton. Room was clean. Elevators take forever to arrive. Staff was nice
Image of the Tripadvisor rating Broken elevator. No follow through on even basic service.

Apr 7, 2021 O2789UJjeffreyh Pittsford, New York

1of 3 elevators was broken our entire 4 days, which led to long wait for elevators and any people crammed in tiny elevators during a pandemic. Service was worst hotel experience I can remember. We were given 3 towels for the 4 of us with a rack to dry only one. When I asked for fresh towels and cleaning of room floor and more paper cups, I was… Read more
1of 3 elevators was broken our entire 4 days, which led to long wait for elevators and any people crammed in tiny elevators during a pandemic. Service was worst hotel experience I can remember. We were given 3 towels for the 4 of us with a rack to dry only one. When I asked for fresh towels and cleaning of room floor and more paper cups, I was promised all 3 within 4 hours. I asked again 12 hours later for towels and cups and was promised both within an hour. I asked again in the morning and both were delivered. Floor was never cleaned. No one ever collected the wet towels. When I left them by a linen cart in the hall they stayed in the hall all day. Bed was comfortable. Room was clean on arrival. Walls allowed me to hear neighbors talking loudly. Read less
Image of the Tripadvisor rating Comfortable and Convenient

Apr 5, 2021 vpemanuel7 New York City, New York

Great room with city view and comfortable beds. The room was clean and wonderful selection of channels on tv. I was able to catch a couple of shows I figured I would have to miss. Very walkable to every where I needed to go.
Image of the Tripadvisor rating Brenda Johnson

Apr 5, 2021 bjohns927531 Gainesville, Virginia

It been great. My refrigerator did not get cold, but that was find, only there 2 night. Long wait for the elevators, but to be expected since COVID 19 - 4 to an elevator. Clean, comfortable, nearby everything; restaurant stores, mall & time square. Great place for a stay, highly recommend.
Image of the Tripadvisor rating Expect a lot more from a Hilton property

Apr 5, 2021 goldengirl217 Rochester, New York

We stayed at this hotel for 3 nights in April 2021. It was our first trip back to NYC since the pandemic. Immediately upon walking in I noticed both staff members had masks under their mouths - not on really at all. I was surprised to see this as I would expect more from a Hilton property. I was also surprised at how busy the elevator always was.… Read more
We stayed at this hotel for 3 nights in April 2021. It was our first trip back to NYC since the pandemic. Immediately upon walking in I noticed both staff members had masks under their mouths - not on really at all. I was surprised to see this as I would expect more from a Hilton property. I was also surprised at how busy the elevator always was. We were on the 18th floor, and were not comfortable cramming in with so many other groups of people (including many students who appear to be living there this year, and additionally, multiple people who were not masked). In addition, the hand sanitizing stations in the lobby were empty while we were there, Our room had a Lysol clean sticker on it. Immediately upon walking in, we noticed the room was dirtier than all other hotels we've stayed in. There was visible dust on the night tables and dressers, and red wine stains that we had to remove. There was remnants of garbage under the bed. This room didn't appear clean, let alone above and beyond "Lysol" cleaned. We went out and bought our own cleaning wipes to wipe things down so we had a bit of peace of mind. The room wasn't a bad size for NYC - and it had a microwave and fridge which was nice, especially when traveling with kids. We never had housekeeping when we were there. We were out most of the day, but no one showed up. I don't know if they aren't doing that anymore, but it would have been nice to at least have been offered fresh towels or our garbage emptied during our 3 night visit. We were also surprised at the amount of garbage in the hallways. When we arrived, there was a bag of garbage in the hallway along with some additional empty takeout containers. They stayed there for at least a full day. The location of this property is good for families and travelers. It is very close to Columbus Circle, the subway line, and Times Square, but feels quiet. We parked in the garage across the street - $40 a day we paid (not through the hotel but just through the garage, I think it is more through the hotel). Overall, this hotel is not what we would expect from a HGI. We both came home and got Covid tests because of the amount of people we encountered multiple times a day in the lobby and the elevators, and because of the poor masking procedures of the staff and visitors. Read less