Hilton Garden Inn Central Park South

This hotel was centrally located for our family sightseeing trip to NYC. We didn’t spend much time in our rooms, so the size didn’t impact us too much. The lobby is small & often a bit crowded. There were lines for the elevators at peak times, but we never had to wait too long. It worked fine for 4-night stay. Room (1 King Bed & 2 Queen Beds – connecting rooms) – 4/5 *The rooms were clean & nice; however, they were tight & difficult to move around in with more than 2 people. The entry was cramped into the King Bed room & the door connecting our rooms could not be opened when the door to the King Bed room was open. The bathrooms in both rooms were small but functional. *The beds were comfortable & not too soft like many hotel beds. The A/C worked well & cooled the room nicely throughout the night. *We were concerned about street noise overnight in NYC. This hotel is located on a one-way side street so there were not noise issues. Our family slept well here which was critical to the enjoyment of our trip. Location – 5/5 * The location of this hotel was ideal for touring Manhattan. We were within walking distance to most of the major attractions in Manhattan specifically Broadway, Central Park, Rockefeller Center, & Times Square. *Since we were traveling with our kids, we appreciated the quick service restaurants on the same block including Chick-Fil-A, Dave’s Hot Chicken, & 99 Cent Pizza. Service – 5/5 *The staff were all kind & welcoming. They were always happy to help with any issues & answer any questions. *Being Hilton Diamond members, we receive a daily food & beverage credit. We used this credit to purchase items from the marketplace in the lobby. We charged all the items to one of our two connecting rooms. However, the credit was applied to the other room. We had to call the hotel after our stay to get the food & beverage credit applied to our bill. We’ve had this problem at other Hilton properties with this credit when we’ve booked connecting rooms. Tip *I would recommend the hotel for a short stay in central Manhattan. The hotel is tall & skinny & sandwiched between 2 tall buildings so don’t expect a view of anything unless you’re on one of the top floors. Read less

Fantastic hotel! Centrally located close to Times Square and Broadway. Very clean and had very comfortable beds and everything one needs in a hotel room: microwave, fridge, coffee, toiletries, aircon. We had a nightmare in the airport with 2 cancelled flights, we called the hotel directly and SHENEQUA gave us the best customer care, she went above and beyond to welcome us and arrange the best solution for us. First class service SHENEQUA - THANK YOU! Read less

Earns one star for the location, which is central in Manhattan and super convenient. Pretty much the rest of the experience was garbage. Stayed 4 nights, checked in and immediately noted our room was too warm. Set the thermostat to 65 F (lowest it can go) and room did not get any cooler. Called front desk who sent the engineer, who worked on the unit for a while then said it was fixed and left. Continued to not run to cool the room. Over the next 2 days called the front desk again another 3 times asking them to fix the AC or switch us to a new room. They assured us it would be fixed, then engineer came and told us it was working. This was clearly not the case, the thermometer read 65 but we were sweating without shirts on (room was between 75 and 80 degrees), clearly thermometer was broken which we told him many times but he responded by trying to gaslight us that our room and the whole building was 65 degrees, and did not have the front desk give us a new room. After 4 days we suffered through temperatures nearly as warm as outside, with hotel unable to fix the AC or give us a new room. Pretty poor quality for a Hilton, even a Days Inn in Kentucky could've resolved this in an hour. Not sure why we had to argue repeatedly with the engineer about what 65 degrees was, maybe they do not own a real thermometer on this property Read less

Great location across from 54 Below where the troupe was performing. Great service all around! Small footprint hotel, only 10 rooms per floor. We were high on 24th floor, so tiny elevators stopped a lot but our city view was very good, opened the curtains each morning to a lovely sunrise. One block from Broadway one way and 8th street the other. 4 block walk to C line to get us to Penn Station also Chelsea for dinner. Would definitely stay here again. Read less

This facility is in great location for nearly anything that you seek (possibly except relaxation). You will be in the heart of the city with all its glory and noise. This was a perfect choice for what I intended. The staff was friendly. The rooms waste no space, but provided adequate room for a reasonable price. I will very likely return to this location for future leisure trips. Read less