Hilton Garden Inn Central Park South

Midtown, New York

Empire Steak House
Empire Steak House

The hotel

About as close to the Big Apple’s core as you can get, the Hilton Garden Inn Central Park South is in the perfect spot to explore this urban jungle. When you’re not exploring, retreat back to base and enjoy what this place has to offer. From a steak house where you can enjoy tasty seafood and meats, to a 24-hour fitness centre. And when you head out, some of NYC’s best sites are right on your doorstep.

Amenities

  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In Midtown Manhattan, just a quick stroll to Times Square, Broadway, the shopping of Columbus Circle and Fifth Avenue, and Central Park. Transfer time from John F. Kennedy International Airport: 1 hour 30 minutes.

Hotel information

All with 42” flat-screen HDTV with premium channels*, microwave and mini-fridge (on request), Keurig K-cup coffee maker, safe, hairdryer, and iron and board. Standard King Rooms with 1 king-size bed, sleeping maximum 2 adults.

Standard 2 Double Bed Rooms with 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Empire Steak House (steak and seafood, open for breakfast, lunch, and dinner). 24-hour Pavilion Pantry market (snacks, drinks and ready meals). 24-hour fitness centre. Concierge. Airport shuttle service* (hourly). Private airport transfers* (on request). Room service*. Laundry/dry-cleaning services*. Complimentary WiFi. Valet parking* available.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1401)
  • Very good (1368)
  • Average (414)
  • Poor (202)
  • Terrible (146)
Image of the Tripadvisor rating Overall good hotel

Aug 1, 2021 Roxy Z Brooklyn, New York

Great location, dispensers of sanitizer in the lobby were empty. Room was clean, had a nice cozy terrace. All time there was a noise maybe of the fridge woke up a few times because of that. Alarm was set to 6am prior our arrival. Of course alarm did ring I was sleepy and turned off trying to get back to sleep. After 10 min it did ring again, I… Read more
Great location, dispensers of sanitizer in the lobby were empty. Room was clean, had a nice cozy terrace. All time there was a noise maybe of the fridge woke up a few times because of that. Alarm was set to 6am prior our arrival. Of course alarm did ring I was sleepy and turned off trying to get back to sleep. After 10 min it did ring again, I wanted to smash the alarm but I got up to figure it out how to turned off, of course couldn’t sleep after that because of the noise too. In the morning I and my husband we drink coffee but there was just one regular coffee, one decaf and just one tea. Overall all good hotel and probably wouldn’t book it again next time. Read less
Image of the Tripadvisor rating Great location, decent hotel

Jul 31, 2021 francocaro249 Philadelphia, Pennsylvania

I booked this after seeing the star rating from guest reviews but before reading the actual reviews. I got very nervous since all of the recent reviews are awful. I went in with very low expectations and they were exceeded. The room itself was fine. Normal NYC size, but not awfully small. Using the Hilton app, I was able to pick a room as far… Read more
I booked this after seeing the star rating from guest reviews but before reading the actual reviews. I got very nervous since all of the recent reviews are awful. I went in with very low expectations and they were exceeded. The room itself was fine. Normal NYC size, but not awfully small. Using the Hilton app, I was able to pick a room as far away from the elevators as possible and we did not have any noises at all - not from neighbors, hallways, street (we were on 10th floor), or elevator. The bathroom was clean and a good size. Two of the four towels were wet and smelled bad so we had to ask for more towels, which were delivered (a lot of them) and left at our door when we were out. When we tried to call the front desk from our room, we never got an answer, but when we stopped by the front desk, they were helpful. We asked for a pack and play, which was delivered 45 minutes later but without bedding. We made do with towels and what we had, but it wasn't ideal. When I told the front desk the next day, they sent up a bag of queen-sized sheets. If you're coming here and need a pnp, bring your own bedding. I didn't really mind that there is only cleaning service every 5 days - the only issue is that the garbage cans aren't really big enough to hold 5 days' worth of trash. The fridge doesn't have a freezer section, FYI. The microwave didn't actually heat up the food. The wi-fi is extremely slow - probably so you'll pay for an upgrade. The location was great. We parked at the City parking lot just a block over using SpotHero to get a good price ($105 for 3 days). Read less
Image of the Tripadvisor rating Not worth the money

Jul 28, 2021 viccrisg Albuquerque, New Mexico

King room is too small. Hotel looks old and outdated. Doors to hallway stick and were very hard to open and close. Only 2 elevators and they’re too small. Third elevator was reserved for hotel employees and as a result wait time for elevator was unreal. Some guests just took the stairs regardless of what floor they were on. Bad customer service.… Read more
King room is too small. Hotel looks old and outdated. Doors to hallway stick and were very hard to open and close. Only 2 elevators and they’re too small. Third elevator was reserved for hotel employees and as a result wait time for elevator was unreal. Some guests just took the stairs regardless of what floor they were on. Bad customer service. No one seemed to care. Read less
Image of the Tripadvisor rating Worst experience ever

Jul 26, 2021 lkerai Karachi, Pakistan

Staying here since yesterday evening and it has been a horrible experience so far. No one cares to pick up the phone on front desk or has the courtesy to call back. I called twice to ask for towels and help with fixing the room’s temperature and it’s now close to midnight and no one has turned up. How long am I supposed to keep waiting or will I… Read more
Staying here since yesterday evening and it has been a horrible experience so far. No one cares to pick up the phone on front desk or has the courtesy to call back. I called twice to ask for towels and help with fixing the room’s temperature and it’s now close to midnight and no one has turned up. How long am I supposed to keep waiting or will I be disturbed mid sleep. Room service was not available and no sign of house keeping. I really really regret booking this place. Zero hospitality and reflects so badly on the brand. Had I not been accompanied by my 5 year old I would have moved somewhere else in a heartbeat. Read less
Image of the Tripadvisor rating Just Don’t Do It

Jul 24, 2021 CAGray2015 Massachusetts

First, the positives. Great convenient location, bathroom was clean. Now, the reasons I’m writing this: The elevators are horrible. There are only 3 of them for a 34-floor building, and apparently one of them is reserved for those who clean/service the rooms. This lead to 5-15 minute waits for the elevator. And lines of folks in the lobby at… Read more
First, the positives. Great convenient location, bathroom was clean. Now, the reasons I’m writing this: The elevators are horrible. There are only 3 of them for a 34-floor building, and apparently one of them is reserved for those who clean/service the rooms. This lead to 5-15 minute waits for the elevator. And lines of folks in the lobby at busy times. The stains on the carpets are disgusting. Not only in the hallways, but in the room I’m staying in as well. The place is totally run down and not like any other Hilton I’ve ever stayed at. What I did learn about this property, is that it is not run by Hilton, it is a franchised operation. I don’t understand why Hilton would allow their name to be used on a property that is just sub-par. Save your money, there are many other options in the area. Read less