Hilton Garden Inn Central Park South

Midtown, New York

The hotel

About as close to the Big Apple’s core as you can get, the Hilton Garden Inn Central Park South is in the perfect spot to explore this urban jungle. When you’re not exploring, retreat back to base and enjoy what this place has to offer. From a steak house where you can enjoy tasty seafood and meats, to a 24-hour fitness centre. And when you head out, some of NYC’s best sites are right on your doorstep.

Amenities

  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In Midtown Manhattan, just a quick stroll to Times Square, Broadway, the shopping of Columbus Circle and Fifth Avenue, and Central Park. Transfer time from John F. Kennedy International Airport: 1 hour 30 minutes.

Hotel information

All with 42” flat-screen HDTV with premium channels*, microwave and mini-fridge (on request), Keurig K-cup coffee maker, safe, hairdryer, and iron and board. Standard King Rooms with 1 king-size bed, sleeping maximum 2 adults.

Standard 2 Double Bed Rooms with 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Empire Steak House (steak and seafood, open for breakfast, lunch, and dinner). 24-hour Pavilion Pantry market (snacks, drinks and ready meals). 24-hour fitness centre. Concierge. Airport shuttle service* (hourly). Private airport transfers* (on request). Room service*. Laundry/dry-cleaning services*. Complimentary WiFi. Valet parking* available.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1394)
  • Very good (1361)
  • Average (405)
  • Poor (189)
  • Terrible (118)
Image of the Tripadvisor rating Great hotel great suite great view nice location

Jan 2, 2021 fearlessvoicee Woodbridge, New Jersey

I booked a junior terrace suite yesterday great room to stay in clean spacious and pretty quiet in room the 400sqft terrace balcony was amazing I was overwhelmed how nice it was even in the rain! The room has microwave fridge and most standard amenities plus 2 showers (which was 1 walk in and 1 tub shower combo) Just keep in mind the if you check… Read more
I booked a junior terrace suite yesterday great room to stay in clean spacious and pretty quiet in room the 400sqft terrace balcony was amazing I was overwhelmed how nice it was even in the rain! The room has microwave fridge and most standard amenities plus 2 showers (which was 1 walk in and 1 tub shower combo) Just keep in mind the if you check in on New Year’s Day the rooms take a long time to be clean and you may wait over 1-2 hours for room to be cleaned after 3pm (my room was apparently trashed night before and had to be deep cleaned) but was clean when I walked in that’s only reason I don’t give it 5 stars But hotel did give apologies regarding the issue Will come back in summertime to use terrace better! Read less
Image of the Tripadvisor rating Not prepared for COVID

Dec 31, 2020 406enriques

Stayed here for a night out in NY after Christmas; our 1st ever stay in a hotel during COVID. The main problem with this hotel is they are severely understaffed, which results in poor customer experience and making social distancing impossible. Since they are unable to assign rooms quickly due to slow turnaround, there are a dozen people piled up… Read more
Stayed here for a night out in NY after Christmas; our 1st ever stay in a hotel during COVID. The main problem with this hotel is they are severely understaffed, which results in poor customer experience and making social distancing impossible. Since they are unable to assign rooms quickly due to slow turnaround, there are a dozen people piled up inside the tiny lobby just waiting for their room; and it's too cold to wait outside. During normal times this would be a mere annoyance, but during COVID, this is a high risk scenario. I understand times are tough for hotels, but if they can't guarantee basic COVID safety protocols, why bother opening at all? Read less
Image of the Tripadvisor rating Great front desk service!

Dec 16, 2020 sonybermuda Boston, Massachusetts

Stayed here on 2 different occasions on very short notice and needed to be within walking distance to the UES. We were in 2 couple different Deluxe - outdoor terrace rooms and had equally different experiences. Our first stay in room 201 was less than ideal since we kept getting woken up by the door opening and closing next door starting at… Read more
Stayed here on 2 different occasions on very short notice and needed to be within walking distance to the UES. We were in 2 couple different Deluxe - outdoor terrace rooms and had equally different experiences. Our first stay in room 201 was less than ideal since we kept getting woken up by the door opening and closing next door starting at 5:30am during our first stay. Our follow up visit in room 205 was much quieter and for some reason felt a bit more spacious as well. Breakfast during this COVID period consisted of choosing 3 items/pp (frozen breakfast sandwiches, muffins, OJ, coffee drinks, yogurt, etc) in their snack shop for Diamond members. Where this hotel really shined for us were helpful front desk staff. We accidently left something valuable in our room during our first stay and both Maggie (over the phone) and Mark were instrumental in helping us to retrieve it when we came back. Additionally, I'd goofed on a reservation and made it for the wrong day and Mark was again able to save the day. We were so appreciative and felt that they both needed a shout out. Thanks for making us feel welcome and our day less stressful! Read less
Image of the Tripadvisor rating Overcharged and Rude manager

Dec 1, 2020 mademenm2020 New York City, New York

PLEASE BEWARE OF miscellaneousCHARGES and being OVERCHARGED during your stay. I am a Hilton Honors member since early 2000s and have stayed on many Hilton properties,and I've never experienced such rude behavior from management; or had these mysterious charges appear. I had a bad experience today on the phone with MARK regarding my recent 5… Read more
PLEASE BEWARE OF miscellaneousCHARGES and being OVERCHARGED during your stay. I am a Hilton Honors member since early 2000s and have stayed on many Hilton properties,and I've never experienced such rude behavior from management; or had these mysterious charges appear. I had a bad experience today on the phone with MARK regarding my recent 5 night stay. I understand due to covid the rooms aren't changed over daily, but are to be sanitized after a guest departs. Upon my arrival my room was full of dust around the bed area. The desk next to the bed , which the phone rests on, the headboard and the bed board were ALL FILTHY. I changed rooms and to my surprise , the same issue. I was asked if I wanted housekeeping to clean it thoroughly to avoid changing rooms again. I then had to exit the room while they cleaned. At that point , I just wanted to get settled in and rest. While reviewing my card statement, I noticed different charges from the hotel. Now I know incidentals nightly should be 50$ . Mine were somehow $100 per night.. In addition to that, there was another charge that was there and I went to front desk to inquire about. I spoke to Rob M , who was the manager on duty about the miscellaneous charge, overages and about why I was being double charged for incidentals. He couldn't explain to me why these charges had occurred but assured me it was a "SYSTEM" error beyond his control and it would settle or "fall off" the account after my stay. Fast forward a week later, the incidentals did " fall off" but I was overcharged for 2 of the nights. I called the hotel and spoke to Rob again . He credited my account and assured me that it was corrected. A week later , I checked my statement and still there was a credit of only 1 night now. I call once again and get Dora at front desk on the phone . She looks into the charges and says no credit was made to that night. At this point , I request a manger on duty . She places me on a long hold and says they're not answering , can I call back in an hour . I ask her who the manager on duty is she says she doesn't know but call back in an hour , and ask for billing dept and they will be able to assist. So I ask her the name of the GM because now I'm getting the run around. Reluctantly, she says ask for Kevin. I ask her is he the GM or the manger on duty? Dora then replies he's someone that can assist but doesn't know who the GM is. At this point, I'm thinking this is all a game . How do you not know your GM name? I call back an hour later and speak to MARK. I explain to him that I was overcharged for 1 night . He now starts to explain that Robert had credited my account and showed me invoices justifying this and that I NEED TO MANAGE MY ACCOUNT ACCORDINGLY. As if I'm the one at fault . At this point , I tell him about my experience with the system overcharging me double from CHECK IN and that it had nothing to do With ME mismanaging my account. He was curt, seemingly annoyed and rude. He replied that he didn't "Need to hear All THAT". Well if you don't care that you all are overcharging guests then that's an issue I have and will not be returning, if this is the nonsense I have to endure. MARK needs new training in customer service. His Diva attitude Sucks. Watch your charges if you decide to stay. Read less
Image of the Tripadvisor rating Definitely will stay again

Oct 2, 2020 randstyr Ashburn, Virginia

This is an awesome Hilton Garden Inn. Very clean (including an excellent job with the Covid-19 disinfection procedures), and helpful and friendly staff as well. Convenient and easy to get to. Nice view from our room -- which was up-to-date and well appointed. I must make mention of one of the employees, Ishmael, who helped us out on two… Read more
This is an awesome Hilton Garden Inn. Very clean (including an excellent job with the Covid-19 disinfection procedures), and helpful and friendly staff as well. Convenient and easy to get to. Nice view from our room -- which was up-to-date and well appointed. I must make mention of one of the employees, Ishmael, who helped us out on two occasions. The management needs to be made aware of his dedication to his job and extremely excellent customer service. Thanks for a great stay! Read less