Hilton Garden Inn Central Park South

Midtown, New York

Virgin rating

The hotel

About as close to the Big Apple’s core as you can get, the Hilton Garden Inn Central Park South is in the perfect spot to explore this urban jungle. When you’re not exploring, retreat back to base and enjoy what this place has to offer. From a steak house where you can enjoy tasty seafood and meats, to a 24-hour fitness centre. And when you head out, some of NYC’s best sites are right on your doorstep.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Close to City Centre

Where is it

In Midtown Manhattan, just a quick stroll to Times Square, Broadway, the shopping of Columbus Circle and Fifth Avenue, and Central Park. Transfer time from John F. Kennedy International Airport: 1 hour 30 minutes.

Hotel information

All with 42” flat-screen HDTV with premium channels*, microwave and mini-fridge (on request), Keurig K-cup coffee maker, safe, hairdryer, and iron and board. Standard King Rooms with 1 king-size bed, sleeping maximum 2 adults.

Standard 2 Double Bed Rooms with 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

City View rooms have 1 king-size bed, 2 double beds or 2 queen-size beds, sleeping maximum 4 adults.

Premium rooms include in-room drinks and snacks that are replenished daily, as well as premium WiFi and a city view. These rooms have 1 king-size bed, 2 double beds or 2 queen-size beds, sleeping maximum 4 adults.

Junior Suites are located on 20th floor and feature a 400 sq. ft. patio with outstanding views of the Manhattan skyline. These have a king-size bed or 2 queen-size beds, with additional seating area, sleeping maximum 4 adults.

Empire Steak House (steak and seafood, open for breakfast, lunch, and dinner). 24-hour Pavilion Pantry market (snacks, drinks and ready meals). Room service also available.

24-hour fitness centre.

Complimentary WiFi. Private airport transfers* (on request). Laundry/dry-cleaning services*.

* Denotes local charge

Please note: One person must be aged 18 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1552)
  • Very good (1436)
  • Average (482)
  • Poor (265)
  • Terrible (239)
Image of the Tripadvisor rating Young daughter had to stay in separate room, couldn't check in until 8pm

Apr 7, 2024 Hadley B Metro Minneapolis-Saint Paul, Minnesota

My seventy-something mother and my fourteen-year-old daughter went to NYC for a quick trip and together we decided on this hotel because of it's convenient location. My mother requested connecting rooms. When they arrived at the hotel, my mom was told they now could not accomodate the connecting rooms request. This was incredibly disappointing and… Read more
My seventy-something mother and my fourteen-year-old daughter went to NYC for a quick trip and together we decided on this hotel because of it's convenient location. My mother requested connecting rooms. When they arrived at the hotel, my mom was told they now could not accomodate the connecting rooms request. This was incredibly disappointing and something we would have appreciated knowing in advance, as we were not at all comfortable with a fourteen-year-old girl in her own hotel room, away from her grandmother, for three nights in New York City. For me, back home, this created a great deal of unnecessary anxiety since now everyone at the front desk and within earshot of the conversation they were having with my mom knew a young teenage girl was staying in a hotel room alone. In addition, despite the posted and promised 3pm check-in time, my mom's room was not ready until 8pm. Having woken up at 4am for her flight, this was just another crappy situation for her and my daughter at this hotel. It was otherwise fine--rooms were fine, location was fine. But for families needing two rooms, just be aware that connecting rooms are never guaranteed here apparently, that they won't tell you ahead of time that your minor child might end up in a separate room, and that you may have to wait five hours past check-in time to even get to your room. We'll be using other hotels in the future. Read less
Image of the Tripadvisor rating Bad desk. Horrible waits for the elevators. Not renovated in 25 years.

Apr 5, 2024 jacksondc Washington DC, District of Columbia

Don't stay here. I used to love this hotel but every time it's a fight at the desk. This time, I had to choose the time of arrival and chose an upgrade (paid an extra 60 bucks plus taxes and fees) and was able to choose my room. I arrived at the time I said I'd arrive, the room I had chosen wasn't available. Why? it was available on the app. The… Read more
Don't stay here. I used to love this hotel but every time it's a fight at the desk. This time, I had to choose the time of arrival and chose an upgrade (paid an extra 60 bucks plus taxes and fees) and was able to choose my room. I arrived at the time I said I'd arrive, the room I had chosen wasn't available. Why? it was available on the app. The desk claimed that they are not required to give you the room you choose (then why offer the option?) and can change it at will. Corporate said there must be something wrong with the APP, but the app does the same thing about 50% of the time (I travel for work 3 weeks a month) which is why I questioned it. I chose the room on the floor I wanted because it was larger than the other upgraded rooms on the same floor. Nope. Even when you tell them when you're arriving and choose a room that's available, it's not guaranteed. Fine. Ok. Exactly zero you can do about it. The hotel hasn't had a renovation since opening 25 years ago. The area between the entry way tile and carpet has the carpet nails sticking through and the carpet is worn in the area from the tile to the bed. The terrace furniture has holes and needs to be replaced (this is the reason for the increased cost). But it's the elevators that are the most concerning at this hotel. There's three. Going up there's a line. Coming down is impossible. They're always full. Checking out today I waited 25 minutes on floor 2 to get on an elevator and only 4 doors opened in those 25 minutes. I even tried going up but those were full. I finally carried my luggage down the stairs to the lobby (floor 2 is really floor three as the lobby is double height). Is there a solution? Yes. Add another elevator to the outside of the hotel. It's possible. Buildings have done it. A Kimpton hotel next to our house did it. I am done with this hotel ( I keep giving it second chances and always regret it). Read less
Image of the Tripadvisor rating Good stay in an excellent location

Apr 1, 2024 71jones United Kingdom

Location was excellent, 10 minutes walk from Central Park and Time Square. Lots of great eating and drinking options surrounding the hotel. Check in was smooth and room was fine. We had two double beds with view of 54th street. Room was quite small but very clean, quiet and comfy beds. We didn’t have a room safe which was unusual compared to other… Read more
Location was excellent, 10 minutes walk from Central Park and Time Square. Lots of great eating and drinking options surrounding the hotel. Check in was smooth and room was fine. We had two double beds with view of 54th street. Room was quite small but very clean, quiet and comfy beds. We didn’t have a room safe which was unusual compared to other hotels we have stayed in. Coffee etc refilled on some days, not on others. Overall a good stay that suited the purpose of a busy sightseeing trip to NYC. Read less
Image of the Tripadvisor rating Mixed review

Mar 29, 2024 Kristin T Annapolis Junction, Maryland

Hotel was in a great location. The rooms are very small (even for NYC). Our room smelled pretty strongly of mildew or mold, but beds/views were nice and quiet. Elevators were very slow at times (which was especially frustrating when the aggressive sales pitches for the Hilton timeshares would start). Staff were either very warm and kind or very… Read more
Hotel was in a great location. The rooms are very small (even for NYC). Our room smelled pretty strongly of mildew or mold, but beds/views were nice and quiet. Elevators were very slow at times (which was especially frustrating when the aggressive sales pitches for the Hilton timeshares would start). Staff were either very warm and kind or very cold and short. Read less
Image of the Tripadvisor rating Room was ok except for vape smell. Front Desk service was painful. Good location

Mar 27, 2024 TC-Voyageur Fairfield, Connecticut

Checking in was painful. My wife had prepaid but apparently the reservation hadn’t gone through. The reception person didn’t seem to fully understand the computer reservation system. My guess. Room smelled of vape. I suspect the vaping was ongoing (not a residual from a past guest) but hvac appeared to send the smell into our room. I… Read more
Checking in was painful. My wife had prepaid but apparently the reservation hadn’t gone through. The reception person didn’t seem to fully understand the computer reservation system. My guess. Room smelled of vape. I suspect the vaping was ongoing (not a residual from a past guest) but hvac appeared to send the smell into our room. I applied a medical anesthetic pad to my shoulder to disguise the vape smell, which I admittedly hate more than other people do I suspect. Breakfast was in fancy room and service was fine. But buffet was limited. We had a 20 dollar daily allowance but a single not terribly tasty buffet breakfast was $32. Mandatory 5 dollar tip included. Net 12. It was worth the net 12 bucks but food wise I’d have preferred an egg sandwich n coffee at a deli. But room was nice , as mentioned. At checkout the 20 buck allowance wasn’t initially applied. More of the same… Pretty disappointing. Read less