Hilton Garden Inn Central Park South

Midtown, New York

Virgin rating

Empire Steak House
Standard 2 Double Beds
2 Doubles Premium Room
Empire Steak House Bar
Lobby
Standard 2 Queen Beds
King Bed Junior Suite
King Bed Junior Suite
24-hour Pavilion Pantry market
1 King Bed
Empire Steak House
Standard 2 Double Beds
2 Doubles Premium Room
Empire Steak House Bar
Lobby
Standard 2 Queen Beds
King Bed Junior Suite
King Bed Junior Suite
24-hour Pavilion Pantry market
1 King Bed

The hotel

About as close to the Big Apple’s core as you can get, the Hilton Garden Inn Central Park South is in the perfect spot to explore this urban jungle. When you’re not exploring, retreat back to base and enjoy what this place has to offer. From a steak house where you can enjoy tasty seafood and meats, to a 24-hour fitness centre. And when you head out, some of NYC’s best sites are right on your doorstep.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Close to City Centre

Where is it

In Midtown Manhattan, just a quick stroll to Times Square, Broadway, the shopping of Columbus Circle and Fifth Avenue, and Central Park. Transfer time from John F. Kennedy International Airport: 1 hour 30 minutes.

Hotel information

All with 42” flat-screen HDTV with premium channels*, microwave and mini-fridge (on request), Keurig K-cup coffee maker, safe, hairdryer, and iron and board. Standard King Rooms with 1 king-size bed, sleeping maximum 2 adults.

Standard 2 Double Bed Rooms with 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

City View rooms have 1 king-size bed, 2 double beds or 2 queen-size beds, sleeping maximum 4 adults.

Premium rooms include in-room drinks and snacks that are replenished daily, as well as premium WiFi and a city view. These rooms have 1 king-size bed, 2 double beds or 2 queen-size beds, sleeping maximum 4 adults.

Junior Suites are located on 20th floor and feature a 400 sq. ft. patio with outstanding views of the Manhattan skyline. These have a king-size bed or 2 queen-size beds, with additional seating area, sleeping maximum 4 adults.

Empire Steak House (steak and seafood, open for breakfast, lunch, and dinner). 24-hour Pavilion Pantry market (snacks, drinks and ready meals). Room service also available.

24-hour fitness centre.

Complimentary WiFi. Private airport transfers* (on request). Laundry/dry-cleaning services*.

* Denotes local charge

Please note: One person must be aged 18 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1543)
  • Very good (1429)
  • Average (475)
  • Poor (260)
  • Terrible (236)
Image of the Tripadvisor rating Christmas 2023

Dec 5, 2023 Traveler33050291597 Rotherham, United Kingdom

Stayed 1-5 Dec 2023 in a 2 x double bed room. Staff were really attentive throughout stay. Room did have limited floor space, but it has 2 double beds, so I expected that. Was enough for what we (3 adults)needed for the time we spent in the room. Coffee and tea were provided, and tap water is OK to drink, so no bottles are required. Microwave was… Read more
Stayed 1-5 Dec 2023 in a 2 x double bed room. Staff were really attentive throughout stay. Room did have limited floor space, but it has 2 double beds, so I expected that. Was enough for what we (3 adults)needed for the time we spent in the room. Coffee and tea were provided, and tap water is OK to drink, so no bottles are required. Microwave was a great bonus. Bathroom was equipped with a 'propper' hair dryer. Shampoo,conditioner and shower gel were really good quality. Location was great, approx 15-20mins from Tume Square one way and same from Central Park other direction. Would stay here again as location good, facilities do what they need to, staff really polite and cost affordable. Read less
Image of the Tripadvisor rating Small Rooms, Small/Crowded Lobby, Friendly Staff

Dec 1, 2023 Smudgecats Grove City, Ohio

Close to Subways and Lincoln Center. Smallish, clean rooms and waits for elevators. (Warning signs in elevator lobbies.) No Hilton Diamond welcome or recognition. Basically a Comfort Inn under the Hilton Name.
Image of the Tripadvisor rating Mean Front Desk people

Nov 25, 2023 mezbahalamgir Northern Virginia, Virginia

Experience was OK. The room was bit tight space. The bad experience comes from Lobby. That is the first/and last point of contact with your guests where the front desk people can make you guests WOW or YUCK. Every time I called, the call went to your central call center (I guess). It was very hard to reach front desk by phone. Prior to check out… Read more
Experience was OK. The room was bit tight space. The bad experience comes from Lobby. That is the first/and last point of contact with your guests where the front desk people can make you guests WOW or YUCK. Every time I called, the call went to your central call center (I guess). It was very hard to reach front desk by phone. Prior to check out I tried to call front desk, to have my car in the front of the building (since I noticed earlier that the lobby was full of people checking in/ and out. But you guys don't have enough employees to help the guests. Anyways, I called the lobby as usual the call went to some call center than they transferred my call to the lobby, and I was not able to reach the lobby by phone. When we all came down at the lobby and checked out and asked how long it'll take them to bring the car the lady said 20 minutes. I exclaimed why 20 minutes. She said, 'because it takes 20 minutes I don't want to say 10 minutes and if it takes longer you'll get mad'. After 30 minutes later I went to the front desk again and I asked why it's taking so long, I wanted to call from my hotel room so you could have brought the car by the time we are checked out, this time the lady name 'Angelique' was so rude the tune she was using as if she was talking to her subordinate. and she asked me If I'd like to go myself and get the car, I was so surprised by her comment and attitude. She added, 'It's not far, it's down the street. I asked what's her name was?! She replied 'Why are you going to complain? then she pointed out to an African American lady (sorry I didn't get her name) who initially helped us check out. I went to speak to her, but she was with another guest, so I was waiting. In the meantime, after 38 minutes later the car pulled over by the front of the building, So I didn't care to speak to her and leave. I didn't want to spend any more time there. Read less
Image of the Tripadvisor rating Great location-avoid this hotel!!

Nov 25, 2023 Anna W Burton upon Trent, United Kingdom

Arrived at the hotel early evening. Was greeted by a member of staff who was in training at the time. He asked for a credit card for payment of $100 dollars per night. Totalling $500 for 5 nights. Never explained what it was really for. When I asked the other receptionist she gave me an abrupt answer & said it’s a ‘security deposit’. We handed… Read more
Arrived at the hotel early evening. Was greeted by a member of staff who was in training at the time. He asked for a credit card for payment of $100 dollars per night. Totalling $500 for 5 nights. Never explained what it was really for. When I asked the other receptionist she gave me an abrupt answer & said it’s a ‘security deposit’. We handed over the card & thought nothing of it. Got handed over the room cards. Got in the lift & couldn’t work out how to get to our room. No-one advised you needed to scan the room key to get to the floor! Not what we needed after 12 hours of travelling! When we got in the room, my partner checked his bank account & found out the credit card payment from earlier was taken out of his bank account!! We were completely shocked-we thought the payment was going to be held on the credit card-not taken out completely! It’s unheard of in the UK, & took out a massive chunk out of our spending money. When we asked again at reception-we were told it would be put back into the account when we checked out. We tried not to let it ruin our trip. We booked a room with two queen beds. There was three of us sharing a room with three large suitcases. The room they gave us was two double beds & you barely manoeuvre around the room. It was tiny & not what we booked!! At this point I was too tired to go back to reception & ask for a different room. The reason I didn’t give this hotel a one star is the location. It is a 10 min walk away from Times Square & near the subway. This was our first time in New York & we saved a year for this trip. I was really disappointed with this hotel; the attitude of the reception staff, the ‘security deposit’ payment & the room size was poor. There are much better hotels nearby…we won’t be staying here again. Read less
Image of the Tripadvisor rating New York, New York: So good they billed me twice.

Nov 22, 2023 razgabor

I booked my room via Booking.com. The price at the time of booking was €1,361. I was billed $1,900 at checkout time even though I booked with booking.com for $1,361. I had to explain to the staff member three times before my correct bill was presented. Upon returning home I discovered my credit card was billed for both amounts. Reading other… Read more
I booked my room via Booking.com. The price at the time of booking was €1,361. I was billed $1,900 at checkout time even though I booked with booking.com for $1,361. I had to explain to the staff member three times before my correct bill was presented. Upon returning home I discovered my credit card was billed for both amounts. Reading other customers' reviews it seems this is a regular occurrence and not an isolated incident. Trying to contact the hotel and talk to someone in the accounts department was impossible. In the end, it was only resolved by seeking assistance from Booking.com. When you book a Deluxe King Room with a Terrace you expect a large room. The room was small with a king-sized bed which was just possible to walk around. As for the terrace, it was an area at the back of the hotel and we were on the second floor. All the rubbish from the hotel could be seen and smelled. The corridor outside the bedroom door seems to be the store for all the housekeeping trolly. It was there for the three days of our stay. I did not dine in the hotel at any time but it was interesting to observe just how few people there were in the dining room at meal times. Do they know something? Overall an underwhelming experience. The staff were at least cheerful and friendly! This hotel is best avoided! Read less