Holiday Inn New York City Times Square

Midtown, New York

The hotel

The bright lights of Broadway beckon at this midtown Manhattan hotel. Just two blocks from the theatre district, you’ll be surrounded by top-billing shows, world-class dining and drinking venues, and those legendary sights and shops you came to New York to see. Fifth Avenue, Bryant Park, Times Square, Empire State Building: they’re all within a few blocks’ stroll, with plenty of other NYC sights and sounds to experience as you make your way there. The Concierge at Holiday Inn New York City – Times Square can tip you off to the best shows, but you also get complimentary WiFi, so you can find your own favourites. And, open until 4:00am, the hotel’s all-day Rattle N Hum bar and kitchen welcomes you home with craft beers and late-night bites, before opening again at 6:00am to serve you breakfast.

Amenities

  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Midtown location, 2 blocks from Theatre district and just steps away from New York's best and most amazing attractions and shopping. Transfer time from John F. Kennedy International Airport: 60 minutes.

Hotel information

271 rooms on 35 floors. All with air-conditioning, 42-inch flat-screen TV, mini-fridge, coffee/tea maker, safe and hairdryer. Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Rattle N Hum Restaurant (breakfast, lunch, dinner and late-night bites menu; open 6:00am-4:00am). Complimentary fitness centre (open 24-hours). On-Site Business Centre. Room service*. Laundry/dry-cleaning service*. ATM. Complimentary WiFi.

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (479)
  • Very good (506)
  • Average (155)
  • Poor (29)
  • Terrible (29)
Image of the Tripadvisor rating Great location

Mar 16, 2020 Dannonday Uxbridge, United Kingdom

Great location, very friendly & helpful staff. The rooms were cleaned daily with clean towels & bedding. Rooms slightly on the small side but we were very happy & being high up, had a great view. Unfortunately regardless of which floor you stay, it's still quite noisy outside but that's the location. Short walk to Times Square, ESB & Macy's. All… Read more
Great location, very friendly & helpful staff. The rooms were cleaned daily with clean towels & bedding. Rooms slightly on the small side but we were very happy & being high up, had a great view. Unfortunately regardless of which floor you stay, it's still quite noisy outside but that's the location. Short walk to Times Square, ESB & Macy's. All in all thoroughly pleasant stay Read less
Image of the Tripadvisor rating AWESOME STAY!

Mar 12, 2020 hgross109 Kentucky

Great and friendly staff, easy check in and out, incredibly clean rooms, and the location is spot on. Parking was available right around the corner as was 7eleven and several restaurants were close as well. We will definitely be back!
Image of the Tripadvisor rating Poor, Poor Customer Service!

Mar 12, 2020 L2368PAkimp

I was looking forward to my trip to NYC and staying at this hotel. Unfortunately, the work conference that I was planning on attending was cancelled due to the Coronavirus. When I called this hotel to cancel my reservations, 20 days prior to the planned stay,I was told I could not get a refund! On this hotel's website, they claim that their main… Read more
I was looking forward to my trip to NYC and staying at this hotel. Unfortunately, the work conference that I was planning on attending was cancelled due to the Coronavirus. When I called this hotel to cancel my reservations, 20 days prior to the planned stay,I was told I could not get a refund! On this hotel's website, they claim that their main concern is the well-being of their customers, but it seems like they are more concerned about the money they could lose, rather than the lives that could be potentially lost due to the spread of the virus! They also posted that if people are traveling from out of the country, they will be fully refunded with no penalties..too bad they are not concerned about citizens travelling within the USA! I have called the hotel directly, multiple time, each time being told that I need to speak to the manager, but when my call is transferred, I only get a voicemail. I have left multiple messages in the last four days, with NO return call from management! I now also see that rooms are less than half price for each of the 5 nights I booked, so not only are they refusing to give me a refund, they are making me pay twice as much for a stay that is impossible to make. With such poor customer service, I definitely know that I will never be staying at another Holiday Inn. Read less
Image of the Tripadvisor rating Enjoyable stay

Mar 6, 2020 nicolaf793

Booked holiday in for our trip to NYC , the location was brilliant close to subway etc. The room was quite dark and small but fine for what we needed. Room was clean and bed was super comfy best thing about it. Breakfast was great that we didnt need to go out but when busy hard to get seat so go early to get a table. Would stay here again we had… Read more
Booked holiday in for our trip to NYC , the location was brilliant close to subway etc. The room was quite dark and small but fine for what we needed. Room was clean and bed was super comfy best thing about it. Breakfast was great that we didnt need to go out but when busy hard to get seat so go early to get a table. Would stay here again we had a high up room so noise was very low. Read less
Image of the Tripadvisor rating Room Ok but not great service - apart from the cleaning lady who was great

Mar 5, 2020 dean k Solihull, United Kingdom

when i arrived there were masse of people in reception because the lift as broken. The reception staff did not seem too interested in it being fixed quickly.This persisted for the entire time i was at the hotel and it caused real inconvenience the hotel is situated in a good location which is obvious from the address.