Holiday Inn New York City Times Square

Midtown, New York

The hotel

The bright lights of Broadway beckon at this midtown Manhattan hotel. Just two blocks from the theatre district, you’ll be surrounded by top-billing shows, world-class dining and drinking venues, and those legendary sights and shops you came to New York to see. Fifth Avenue, Bryant Park, Times Square, Empire State Building: they’re all within a few blocks’ stroll, with plenty of other NYC sights and sounds to experience as you make your way there. The Concierge at Holiday Inn New York City – Times Square can tip you off to the best shows, but you also get complimentary WiFi, so you can find your own favourites. And, open until 4:00am, the hotel’s all-day Rattle N Hum bar and kitchen welcomes you home with craft beers and late-night bites, before opening again at 6:00am to serve you breakfast.

Amenities

  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Midtown location, 2 blocks from Theatre district and just steps away from New York's best and most amazing attractions and shopping. Transfer time from John F. Kennedy International Airport: 60 minutes.

Hotel information

271 rooms on 35 floors. All with air-conditioning, 42-inch flat-screen TV, mini-fridge, coffee/tea maker, safe and hairdryer. Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Rattle N Hum Restaurant (breakfast, lunch, dinner and late-night bites menu; open 6:00am-4:00am). Complimentary fitness centre (open 24-hours). On-site business centre. Room service*. Laundry/dry-cleaning service*. ATM. Complimentary WiFi.

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (484)
  • Very good (513)
  • Average (155)
  • Poor (30)
  • Terrible (36)
Image of the Tripadvisor rating Dirty, old and unpleasant

Jul 12, 2021 themoitz

Bad experience. The room is very dirty, the air conditioner is noisy, the blinds don't block the sun. When approached with these concerns the front desk was uncooperative and rude. The hallways smell like cigarettes and weed, the entrance is full of junkies.
Image of the Tripadvisor rating Very Disappointing - Unsafe and Dirty

Jun 17, 2021 JATAFREE

Was booked here as a part of an Amtrak vacation. Walked right by the hotel because it is set back from the street. Had to ask a police officer where it was. Surprisingly the front courtyard felt unsafe and filthy because of the people loitering and using drugs. Even with the very heavy police presence (which should have been a clue) it wasn’t… Read more
Was booked here as a part of an Amtrak vacation. Walked right by the hotel because it is set back from the street. Had to ask a police officer where it was. Surprisingly the front courtyard felt unsafe and filthy because of the people loitering and using drugs. Even with the very heavy police presence (which should have been a clue) it wasn’t desirable for a nice NYC vacation. We ended up not spending the two nights that Amtrak already booked for us. Wasn’t worth being uncomfortable in our dirty room with holes in the curtain, hair on the carpeted floor, smell of urine and possibly stale smoke. The window was left wide open probably to air out the bad odors. We booked at another hotel, took our bags and checked out. Upon checking out the front desk staff asked why we were leaving stating, “This is New York! This is how the city is!” Really? Not how we want to spend our money or time. We found a way better place in a safer neighborhood. Not sure if is true but heard there were a few methadone clinics around there and that the hotel was used to house the homeless for a while. Amtrak will be hearing from us about this hotel booking. Read less
Image of the Tripadvisor rating Incorrect Information - Ruined our trip

May 26, 2021 Sierrapb Aberdeen, United Kingdom

We anticipated parking our high top van to be a nightmare in Manhattan which is why we called and spoke with a representative of Holiday Inn to confirm if they could accommodate our van. She placed us on hold, called the hotel then ensured us they could fit our 9’5” tall van AND it was included in our room rate. Upon arrival we were informed the… Read more
We anticipated parking our high top van to be a nightmare in Manhattan which is why we called and spoke with a representative of Holiday Inn to confirm if they could accommodate our van. She placed us on hold, called the hotel then ensured us they could fit our 9’5” tall van AND it was included in our room rate. Upon arrival we were informed the parking was not included in our rate, we then discovered they couldn’t even fit our van. We spent two hours attempting to find parking for our van before giving up and cancelling our stay in New York all together. Considering we discontinued organising parking for our van because we were told we’d have no problem we were incredibly frustrated and sad to waste a whole evening and have it impact our whole stay in New York. I rarely ever leave reviews but this ruined our entire New York stay. The lady handling our situation at the reception desk was very helpful and co-operative cancelling our booking but at the end of the day it still ruined our New York stay. Very disappointed. Read less
Image of the Tripadvisor rating Amazing view, clean room

May 24, 2021 910janicep Seattle, Washington

What we liked: We loved the amazing view from our room in the 34th floor. I highly recommend booking a room with a view in this hotel. The additional $20 was worth it! The room was very clean. The bathroom had lots of space. Location was walking distance to the subway and Times Square. Staffs were great. What we did not like: Elevator was so… Read more
What we liked: We loved the amazing view from our room in the 34th floor. I highly recommend booking a room with a view in this hotel. The additional $20 was worth it! The room was very clean. The bathroom had lots of space. Location was walking distance to the subway and Times Square. Staffs were great. What we did not like: Elevator was so slow. Room was small (may not fit more than 2 people with big luggages). I just wished they have additional bars or hooks to hang towels and leave extra soaps and shampoos (they only gave us 1 soap bar). No everyday housekeeping but you can request for cleaning or new towels and soaps. The front of the hotel is a public seating area where it could get crowded. Read less
Image of the Tripadvisor rating Crack House Hotel- UNSAFE

May 23, 2021 dvnnov San Antonio, Texas

Literally... a crack house/ drug dealings / loitering/ trash / aggressive drug users outside of the lobby. There’s a guard ah all times and you are required to have a key to enter the building but you still feel very unsafe just walking up to the lobby. The whole entrance smells like urine. Great location ruined by heavy drug ridden atmosphere.… Read more
Literally... a crack house/ drug dealings / loitering/ trash / aggressive drug users outside of the lobby. There’s a guard ah all times and you are required to have a key to enter the building but you still feel very unsafe just walking up to the lobby. The whole entrance smells like urine. Great location ruined by heavy drug ridden atmosphere. Rooms are clean, but tiny. Would not recommend. Read less