Holiday Inn New York City Times Square

Midtown, New York

The hotel

The bright lights of Broadway beckon at this midtown Manhattan hotel. Just two blocks from the theatre district, you’ll be surrounded by top-billing shows, world-class dining and drinking venues, and those legendary sights and shops you came to New York to see. Fifth Avenue, Bryant Park, Times Square, Empire State Building: they’re all within a few blocks’ stroll, with plenty of other NYC sights and sounds to experience as you make your way there. The Concierge at Holiday Inn New York City – Times Square can tip you off to the best shows, but you also get complimentary WiFi, so you can find your own favourites. And, open until 4:00am, the hotel’s all-day Rattle N Hum bar and kitchen welcomes you home with craft beers and late-night bites, before opening again at 6:00am to serve you breakfast.

Amenities

  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Midtown location, 2 blocks from Theatre district and just steps away from New York's best and most amazing attractions and shopping. Transfer time from John F. Kennedy International Airport: 60 minutes.

Hotel information

271 rooms on 35 floors. All with air-conditioning, 42-inch flat-screen TV, mini-fridge, coffee/tea maker, safe and hairdryer. Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Rattle N Hum Restaurant (breakfast, lunch, dinner and late-night bites menu; open 6:00am-4:00am). Complimentary fitness centre (open 24-hours). On-site business centre. Room service*. Laundry/dry-cleaning service*. ATM. Complimentary WiFi.

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (487)
  • Very good (515)
  • Average (155)
  • Poor (31)
  • Terrible (37)
Image of the Tripadvisor rating Overbooked with no attempt to notify

Oct 5, 2021 rossnh Hudson, New Hampshire

I was traveling by car from out of state with 3 teenagers with the plan to enjoy nyc. Upon arrival in learned there was no room available. A very nice woman at the desk was able to accommodate us at a nearby hotel but we were terribly inconvenienced. Room was booked and paid for for two nights , confirmed and checked in earlier in the day but in… Read more
I was traveling by car from out of state with 3 teenagers with the plan to enjoy nyc. Upon arrival in learned there was no room available. A very nice woman at the desk was able to accommodate us at a nearby hotel but we were terribly inconvenienced. Room was booked and paid for for two nights , confirmed and checked in earlier in the day but in spite of this there was absolutely no attempt to contact me . No call, no text , no email. Because of this we were already parked in the parking garage and had to walked ( a cab was offered) 8-10 blocks each carrying all of our luggage. Unacceptable service! Also because this hotel is in Times Square the parking in the recommended garage was already done resulting in further cost and major inconvenience. When I notified the hotel I received a canned, generic response. Read less
Image of the Tripadvisor rating # 1 Staff

Sep 30, 2021 Emily B

I want to take time to recognize "Mark" who is the night security guard. He was so nice, very friendly, very attentive to our needs. I just can't say enough great things about him! So professional and he always said kind words, watched out for all the guests and was so considerate. You just do not encounter enough people like that! Mark, you… Read more
I want to take time to recognize "Mark" who is the night security guard. He was so nice, very friendly, very attentive to our needs. I just can't say enough great things about him! So professional and he always said kind words, watched out for all the guests and was so considerate. You just do not encounter enough people like that! Mark, you truly show how to treat others and are so caring to not only make our stay enjoyable but SAFE! I appreciate you and your beautiful disposition! THANK YOU doesn't seem to be enough! Keep being YOU! You were raised the right way! Read less
Image of the Tripadvisor rating Great city views and service

Sep 13, 2021 Curiosity34364750028

This hotel is everything you need for a great stay in NYC. It’s close to Times Square, several restaurants, and attractions. You can walk most places from here and if not, there are subway stations nearby. The rooms are very small but the views are amazing. There’s no frills at this hotel. The restaurant is closed at the time of this writing and… Read more
This hotel is everything you need for a great stay in NYC. It’s close to Times Square, several restaurants, and attractions. You can walk most places from here and if not, there are subway stations nearby. The rooms are very small but the views are amazing. There’s no frills at this hotel. The restaurant is closed at the time of this writing and there’s no pool. There is a fitness center. Beware of the activity outside the hotel lobby. There is a public sitting area owned by the city so at times it can get a little sketchy. The NYPD has a set up there now so there’s a feeling of safety. Not sure if they will stay there though. The hotel will hold luggage at no charge. The staff’s customer service was the best thing about this hotel. The security guards, Mark and Raj, were very nice to all the guests and are willing to help with anything you need. I definitely recommend this hotel. Read less
Image of the Tripadvisor rating Okay

Sep 12, 2021 anakarenc2014

We requested house keeping and they took my AirPods from my purse. Bunch of homeless outside not worth stay somewhere else! Seriously the rooms are small pillows uncomfortable, elevator takes forever to arrive.
Image of the Tripadvisor rating Bad Experience

Sep 9, 2021 kandpalmohit

Hi Everyone. I checked in on 1st sept and checked out on 3rd Morning, part of AI crew. On the day of check out early morning I had handed over an envelope to the receptionist which had all the information mentioned by me. Details :- From, Mohit kandpal +91 8860836351 Room no- 1402 AI crew To, Mr Suresh Balachandran Mob No - +1… Read more
Hi Everyone. I checked in on 1st sept and checked out on 3rd Morning, part of AI crew. On the day of check out early morning I had handed over an envelope to the receptionist which had all the information mentioned by me. Details :- From, Mohit kandpal +91 8860836351 Room no- 1402 AI crew To, Mr Suresh Balachandran Mob No - +1 (832)3805489 On 5th September Mr Suresh Balachandran had visited the hotel but unfortunately couldn't available to receive it and hence told by the receptionist ( Mr Henry and Mr Rocky) that they will get back to him as soon as they will find it. It is really disheartening and not expected at all from the front office department . Read less