Holiday Inn New York City Times Square

Midtown, New York

The hotel

The bright lights of Broadway beckon at this midtown Manhattan hotel. Just two blocks from the theatre district, you’ll be surrounded by top-billing shows, world-class dining and drinking venues, and those legendary sights and shops you came to New York to see. Fifth Avenue, Bryant Park, Times Square, Empire State Building: they’re all within a few blocks’ stroll, with plenty of other NYC sights and sounds to experience as you make your way there. The Concierge at Holiday Inn New York City – Times Square can tip you off to the best shows, but you also get complimentary WiFi, so you can find your own favourites. And, open until 4:00am, the hotel’s all-day Rattle N Hum bar and kitchen welcomes you home with craft beers and late-night bites, before opening again at 6:00am to serve you breakfast.

Amenities

  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Midtown location, 2 blocks from Theatre district and just steps away from New York's best and most amazing attractions and shopping. Transfer time from John F. Kennedy International Airport: 60 minutes.

Hotel information

271 rooms on 35 floors. All with air-conditioning, 42-inch flat-screen TV, mini-fridge, coffee/tea maker, safe and hairdryer. Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Rattle N Hum Restaurant (breakfast, lunch, dinner and late-night bites menu; open 6:00am-4:00am). Complimentary fitness centre (open 24-hours). On-site business centre. Room service*. Laundry/dry-cleaning service*. ATM. Complimentary WiFi.

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (480)
  • Very good (511)
  • Average (155)
  • Poor (30)
  • Terrible (32)
Image of the Tripadvisor rating Small rooms, long wait for elevator, and surprise in the stairs!

Dec 19, 2020 jminalgo Monroe, Connecticut

The room was small, and there were only two elevators. Because nobody was “social distancing” after waiting forever for an elevator everyone packed in. I decided to take the stairs instead of packing into the elevator. I found a surprise in the stairs... see the picture I posted. Wow. I’ll just say a picture is worth a thousand words and leave it… Read more
The room was small, and there were only two elevators. Because nobody was “social distancing” after waiting forever for an elevator everyone packed in. I decided to take the stairs instead of packing into the elevator. I found a surprise in the stairs... see the picture I posted. Wow. I’ll just say a picture is worth a thousand words and leave it at that. Read less
Image of the Tripadvisor rating I couldn't shower because the water was dark brown

Dec 15, 2020 KCJtravels

The room was fine and the cleaning staff were fairly friendly. However, I was thoroughly disappointed with the hygiene of the hotel and the customer service, I wasn't able to shower and wash (which is pretty much essential when travelling) because, upon turning the shower on, dark brown water came out. It was disgusting and incredibly… Read more
The room was fine and the cleaning staff were fairly friendly. However, I was thoroughly disappointed with the hygiene of the hotel and the customer service, I wasn't able to shower and wash (which is pretty much essential when travelling) because, upon turning the shower on, dark brown water came out. It was disgusting and incredibly frustrating. On top of this, when I told the reception staff, they barely acknowledged it. For an established and trusted hotel chain like Holiday Inn, I would expect them to offer some sort of compensation for not providing the service expected and promised, but they shrugged it off as if it wasn't a big deal. Disappointing. Read less
Image of the Tripadvisor rating No covid friendly

Oct 18, 2020 marcinpiwowar New York City, New York

Possessed man in the lobby not wearing a mask and screaming around just after 11am check-out. Reception not reacting whatsoever. Great Housekeeping team though, requested toothpaste and additional body lotion.
Image of the Tripadvisor rating Best location, helpful staff

Oct 1, 2020 fmurtaz Karachi, Pakistan

We had our booking at some other place in NYC but this location we stopped by and the staff was very helpful and friendly and accommodated us. Nice and clean rooms. Only thing is our security deposit still in pending and not transferred back yet
Image of the Tripadvisor rating This hotel does not keep it's promises

Jul 14, 2020 Tony F Sydney, Australia

Be careful booking accommodation with this hotel. We had a booking in July 2020 through Booking.com. Unfortunately due to a recent diagnosis of leukemia I was not able to travel because of a dependency on blood transfusions. booking.com have a non-refundable booking policy which we understood but we asked them to contact the hotel for a refund… Read more
Be careful booking accommodation with this hotel. We had a booking in July 2020 through Booking.com. Unfortunately due to a recent diagnosis of leukemia I was not able to travel because of a dependency on blood transfusions. booking.com have a non-refundable booking policy which we understood but we asked them to contact the hotel for a refund because of the unforseen circumstances with my health. Originally the hotel offered a token refund of 1/7th the cost. After asking booking.com once more to request a refund from the hotel the hotel agreed to refund the money in full within 30days. This was back in mid April 2020. It is now mid july 2020. After contacting the hotel direct on more than one occassion they have ignored my request for a refund. As far as I am concerned they have robbed my of over $600. This hotel chain in my opinion is dishonest and does not keep it's word. Will never use the Holiday Inn chain again. Read less