Hyatt Centric Times Square New York

Midtown, New York

Virgin rating

The hotel

In a city where it's all about location, nothing beats a stay in Manhattan's theatre district, moments from the most guidebook-worthy sights, shops, and dining. You can survey all that surrounds you from Bar 54. Fittingly named, it sits on the 54th floor of Hyatt Centric Times Square – making it the highest hotel rooftop lounge in the whole of NYC. It doesn't just give you magical Manhattan views though, it also delivers small plates, handcrafted cocktails, and unique seating in igloo-style bubbles. You can get a view on Manhattan from your guest room too, with its floor-to-ceiling windows sure to distract from the complimentary Wi-Fi. When you're not staring at or exploring the city, the hotel's also home to Times Square's only full-service spa.

Amenities

  • Bar
  • Internet Access
  • Laundry Service
  • Restaurant
  • Spa
  • Valet parking
  • Close to City Centre

Where is it

Just seconds from the buzz of Times Square and the surrounding Theater District, this hotel is set between Broadway and 6th Avenue. This puts you right by Rockefeller Center, Radio City Music Hall, and dining and shopping, and just a stroll from other popular attractions, like the Empire State Building, Carnegie Hall, 5th Avenue, and Central Park.

Hotel information

487 rooms and suites. All with floor-to-ceiling windows, TV with on-demand video, complimentary WiFi, alarm clock, fridge, Keurig coffeemaker with Starbucks® Coffee, safe, hairdryer, and iron and board, BeeKind® bath toiletries and rain shower. Standard Rooms with 1 king-size or 2 queen beds, sleeping maximum 2 adults or 4 adults. 


Please note: rooms that have 1 King Bed/1 Kg in the room name, only have 1 bed within the room. If a room is required with more than 1 bed and to prevent any additional charges locally, then please select a 2 Queen option at the time of booking.

City View Rooms have city views with 1 king-size or 2 queen-size beds, sleeping maximum 2 adults or 4 adults. 

King Room With Terrace has 1 king-size bed, sleeping maximum 2 adults.High Floor View Rooms have views of the city or Times Square, with 1 king-size bed or 2 queen beds, sleeping maximum 2 adults or 4 adults. 

Queen High Floor Oversized City View Rooms have city views with 2 queen beds, sleeping maximum 4 adults. 

King Suites have a separate lounge space featuring a sofa bed and seating area. With 1 king-size bed, sleeping maximum 2 adultsKing High Floor Skyline View Suites are located on the 40th floor and above and have views of the Chrysler Building. With 1 king-size bed, sleeping maximum 2 adults.King Times Square View Suites are located on the 44th floor and have a separate lounge, sofa bed and soaking tub. With 1 king-size bed, sleeping maximum 3 adults. 

King City View Terrace Suites are located on the 40th floor, have a terrace, separate lounge, and soaking tub. With 1 king-size bed, sleeping maximum 2 adults. 

Times Square Presidential Terrace Suite is located on the 40th floor and has separate lounge and sofa bed, sleeping maximum 3 adults. 


Please note: rooms that have 1 King Bed/1 Kg in the room name, only have 1 bed within the room. If a room is required with more than 1 bed and to prevent any additional charges locally, then please select a 2 Queen option at the time of booking.

Bar 54 (small plates menu and handcrafted cocktails, city’s highest hotel rooftop lounge). Grubhub* (food, drink, and essentials delivered to your room). In-room breakfast 6am-12pm.

Fitness centre

Complimentary WiFi. Concierge Service. Laundry service* (same day). Valet parking approx $65 a day (payable locally, subject to change).

The hotel has a destination Fee of $35 payable locally, per room per night​ (fee subject to change).

Fee includes: 20% off any Spa and Fitness Services at Exhale Central Park South. (Discount limited to 1 treatment per day) - 20% off Standard Admission and 10% off Priority Admission at One World Observatory (for 2 guests) - $10.00 off In-house Laundry service - $15.00 Off Valet Parking Per day - 15% off any full price Circle Line Sightseeing cruise - Free Local, Long Distance and International Phone Calls - 10% off  at Pure Green Cold Pressed Juice discount - Daily 10:30 AM View From the Roof with Photo Keepsake. (Inclusions are subject to availability and change). 

*Denotes local charge

Please note: One person must be aged 18 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4334)
  • Very good (1691)
  • Average (474)
  • Poor (163)
  • Terrible (155)
Image of the Tripadvisor rating Beware of Early Check In Fee

Apr 12, 2024 jkos2024 Houston, Texas

Let me first say I have been a globalist for 15+ years. The stay itself was just ok, staff was decent location was good, food was ok. Room was clean, and enough spacious for the short time we were in NY. Now on to the frustration- I checked in VIA the app as I normally do, I get to hotel and get a physical key. Again the stay was ok. After about a… Read more
Let me first say I have been a globalist for 15+ years. The stay itself was just ok, staff was decent location was good, food was ok. Room was clean, and enough spacious for the short time we were in NY. Now on to the frustration- I checked in VIA the app as I normally do, I get to hotel and get a physical key. Again the stay was ok. After about a day I get the bill in the app. After reviewing the bill I notice I was charged an early check in fee. I call the hotel and explain the situation. The gentleman I talked to said well you did check in early so thats why the fee. I explained on the APP it never stated there was a fee, I explained I have always checked in the the APP and again never have been charged a fee at any property I stay at for checking in early. The gentleman stated well I see you talked to someone at the front desk and thats when they would have told you about the fee. I stated No i just picked up a physical key again I didnt check in at the front desk. After awhile I said look you either refund the fee or I call my bank to dispute a fee that was literally never disclosed. He then stated he will refund the fee. I waited two weeks and the refund was never sent, I called back and had to explain the whole situation again and that gentleman said the same thing, ok I will refund you. I waited again two weeks, no refund. I called back a third time, now at this point is when I get pretty upset since I am now explaining for a third time. The lady I spoke to apologized and 24 hours later I got the refund....The customer service at this location is weak. As a globalist I will NOT be staying here AGAIN. There are other options in the city that have better service. Read less
Image of the Tripadvisor rating Great location and experience for an NYC Weekend Trip!

Apr 8, 2024 rmgjr3 Homestead, Florida

Great experience at the Hyatt Centric Times Square. The location is perfect. The staff (particularly house keeping) goes above and beyond. There is a Starbucks across the street as well as a Walgreens across the street. The area surrounding the hotel is always packed with people but it felt safe.
Image of the Tripadvisor rating Good, modern tower hotel a half block from the views, and noise, of Times Square.

Apr 6, 2024 N914OAjasont Oakland, California

This tower hotel is a half-block from Times Square. We stayed in a Times Square view suite. The view was great, but even at the 48th floor there was substantial street noise--not as bad as other hotels we've stayed at in New York, but enough to keep us up late into the night from intermittent honking horns, revving cars and emergency vehicles. … Read more
This tower hotel is a half-block from Times Square. We stayed in a Times Square view suite. The view was great, but even at the 48th floor there was substantial street noise--not as bad as other hotels we've stayed at in New York, but enough to keep us up late into the night from intermittent honking horns, revving cars and emergency vehicles. The location was convenient to the subway, Broadway shows and local shopping, but in the future we'd probably stay further from Times Square. The room was well appointed and clean, and housekeeping was responsive and thorough during our 5-night stay. We did use the sofa bed - it was adequate but just barely so. The lobby is minimalist but efficient. Staff was friendly. The gym on the 4th floor has a good mix of cardio and weights. We used it twice and it was never more than 1/3 full. Read less
Image of the Tripadvisor rating Disappointing stay at Hyatt Centric Times Square, New York

Apr 6, 2024 Samantha R

Unfortunately, the Hyatt Centric Time Square New York fell far short of my expectations, based off prior Hyatt experiences. Despite my efforts to arrange an early check-in, the initial experience with the hotel significantly impacted my stay, with a continued series of frustrating events. Upon arrival at 5 AM, I was informed that the double queen… Read more
Unfortunately, the Hyatt Centric Time Square New York fell far short of my expectations, based off prior Hyatt experiences. Despite my efforts to arrange an early check-in, the initial experience with the hotel significantly impacted my stay, with a continued series of frustrating events. Upon arrival at 5 AM, I was informed that the double queen room was occupied, despite later discovering it was actually vacant, and awaiting cleaning. Despite repeated inquiries about the status of the room, it remained unavailable until late in the afternoon. At 3:50pm I called and was told it still was not ready; once I was visibly upset, they told me it would be ready in minutes. Mr. Richie's abrasive and argumentative attitude towards my concerns only added to the unpleasant experience. Moving to a larger room on the second night seemed like a positive change, but it was quickly overshadowed by plumbing issues in the shower and the lack of proper maintenance response. The lack of communication and acknowledgment of the inconveniences by the hotel staff was disappointing. Furthermore, the oversight in finding and returning a personal item left behind during the room change and the discovery of a non-functional phone in the new room highlighted a lack of attention to detail and guest satisfaction. Amidst the series of disappointments and frustrations, Mr. Tomas repeatedly went above and beyond to genuinely address my challenges. His exceptional customer service and dedication to ensuring guest satisfaction showcased a level of care and professionalism that set him apart as a true asset to the hotel's staff. If his coworkers adopted just a few of his qualities, this hotel would never fall short of guest satisfaction with a long lasting impression of their stay. Last year, I had a superb stay at its sister location (Grayson) down the street. The differences in service and amenities provided by these two sister hotels were truly remarkable. I was warmly welcomed with early check-in and even offered a complimentary late check-out when I inquired about storing my luggage on the last day. The rooms had robes and slippers for the guests to use during their stay. It was quite disappointing, that I didn’t experience anything similar at the Centric Time Square Read less
Image of the Tripadvisor rating Best front desk hosts ever

Apr 1, 2024 Esther C Portland, Oregon

This is my first review on TripAdvisor but I have to leave it for this hotel. This is by far the best service we’ve received from any hotel (and we are originally from Vegas!). The hotel front desk people Michael and Alana went above and beyond to make this trip smooth and comfortable, they felt like my friends! Will come back again. Great… Read more
This is my first review on TripAdvisor but I have to leave it for this hotel. This is by far the best service we’ve received from any hotel (and we are originally from Vegas!). The hotel front desk people Michael and Alana went above and beyond to make this trip smooth and comfortable, they felt like my friends! Will come back again. Great location, comfy room, and incredible service. Highly recommend. Read less