Intercontinental New York Times Square

Midtown, New York

Virgin rating

Superior King Room, Intercontinental Times Square, New York
Lobby Lounge, Intercontinental New York Times Square, New York
Superior King Room, Intercontinental Times Square, New York
Lobby Lounge, Intercontinental New York Times Square, New York

The hotel

The Intercontinental New York Times Square is superbly located with shops, restaurants and bars right on it's door and within walking distance to Times Square, Rockefeller Center, Restaurant Row and Broadway. Guestrooms are designed to evoke a chic Manhattan residence with spa-inspired bathrooms accented by midnight blue mosaic tiles. Complete with floor-to-ceiling windows rooms offer dramatic views over Manhattan skyline, Hudson River and Broadway, a relaxing place to relax in-between sightseeing.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Laundry Service
  • Restaurant
  • Room Service
  • Close to City Centre

Where is it

Right on Times Square, located in the centre of Manhattan’s theatre, dining, and fashion districts. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

547 rooms. All with air-conditioning, satellite TV with pay-per-view films, telephone, mini bar*, safe, iron and board and hairdryer. Classic Rooms are 350 sq ft with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Executive Rooms are 270 sq ft and are located on floors 10-25 offering amazing city views with 1 king-size bed, sleeping max 2 adults or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

The Stinger Cocktail Bar and Kitchen (cocktails, light snacks). 24-hour fitness centre. In-room beauty services*. Sculpture garden. 24-hour room service*. Concierge service*. Laundry/dry-cleaning service*. Complimentary WiFi. Valet Parking*.

This hotel has a resort fee of $35 plus tax per room, per day (payable locally, subject to change).

Resort fee includes use of the following amenities - $15 food credit per room, per day (excluding mini-bar) - $10 beverage credit per room, per day (excluding mini-bar) - $15 laundry/dry cleaning credit per room, per day - Enhanced high-speed internet service - Free local and national calls - VIP discount book for The Shops at Columbus Circle - Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

* Denotes local charge.


One person must be aged 21 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4147)
  • Very good (2387)
  • Average (905)
  • Poor (348)
  • Terrible (305)
Image of the Tripadvisor rating Perfect location, and great service!

Apr 25, 2024 TRos_TRos New England

Such the perfect location to catch a play at the Lyric Theatre, and do other touristy things. Since it’s right in the theatre district, dining options before and after the play abound. We were welcomed by a friendly and professional front desk staff who upgraded us to a sky view room with double beds, a request I called in after booking a room… Read more
Such the perfect location to catch a play at the Lyric Theatre, and do other touristy things. Since it’s right in the theatre district, dining options before and after the play abound. We were welcomed by a friendly and professional front desk staff who upgraded us to a sky view room with double beds, a request I called in after booking a room where the bed configuration was not guaranteed. Having umbrellas available for their guests to borrow is also a thoughtful touch. In addition, we thoroughly enjoyed their sumptuous room service breakfast every morning Only minor issue is that while housekeeping did an overall great job in cleaning the room, the carpet or the drapes could use some deep cleaning. Another is the difficulty hailing a cab or booking an Uber by noon, because of the traffic. This was easily addressed by walking to 9th Ave. We have been to NYC more than half a dozen times, staying at various hotels around the city, never quite finding that go-to hotel that checks off all our boxes. Safe to say, we finally found it! Read less
Image of the Tripadvisor rating Room was great, reception staff was lovely; however, poor house keeping service.

Apr 24, 2024 ratchadawadeel Bangkok, Thailand

We are the Intercontinental ambassador and had a problem with the house keeping. They just gave us 2 spring bottles of water for ambassador complimentary per day. Once I asked more, it was like I was asking too much. As I applied for intercontinental ambassador, I got lots of water that I asked for from Intercontinental Chicago and Boston. In New… Read more
We are the Intercontinental ambassador and had a problem with the house keeping. They just gave us 2 spring bottles of water for ambassador complimentary per day. Once I asked more, it was like I was asking too much. As I applied for intercontinental ambassador, I got lots of water that I asked for from Intercontinental Chicago and Boston. In New York, they can give me only 2. I don't know why. Also, I should receive MINERNAL water (as shown in the website). I was so funny that the 5-star hotel had the problem with the Intercontinental ambassador member for just WATER. Also, the house keeping didn't fill the coffee and tea capsule for US. Read less
Image of the Tripadvisor rating Worst IHG intercontinental hotel!

Apr 23, 2024 Aayesha S Johannesburg, South Africa

My dad is an IHG platinum member and we have stayed at multiple IHG intercontinental hotels across the world. By far, this one was THE worst. We are actually appalled at the level of service that was provided here, especially considering the fact that Intercontinental hotels pride themselves on luxury. From being greeted by the rudest and most… Read more
My dad is an IHG platinum member and we have stayed at multiple IHG intercontinental hotels across the world. By far, this one was THE worst. We are actually appalled at the level of service that was provided here, especially considering the fact that Intercontinental hotels pride themselves on luxury. From being greeted by the rudest and most unpleasant lady at the desk (her name is Letitia or Letoy- who it seems went out of her way to be unaccomodating to us) to the exceptionally poor cleanliness an room service(there was an old sock in the sofa- see attached picture), we will never visit here again. The breakfast buffet was very limited compared to other Intercontinental hotels too. I think the staff here need to visit places like Dubai, Makkah and Mumbai to learn what true IHG hospitality is. Very disappointing! Read less
Image of the Tripadvisor rating Great experience.

Apr 23, 2024 jimgallagher Philadelphia, Pennsylvania

Friendly, competent staff from check-in to check-out. Any issues were resolved quickly. Will definitely be back! Friendly, competent staff from check-in to check-out. Any issues were resolved quickly. Will definitely be back! Friendly, competent staff from check-in to check-out. Any issues were resolved quickly. Will definitely be back!
Image of the Tripadvisor rating Great for a girls weekend

Apr 23, 2024 Kelly P

My two friends and I stayed here for a few days for a girls weekend trip. I previously lived in NYC, so I knew the area fairly well. We loved the location of the hotel, and how close the subway access was. We were able to do most of our traveling along the blue line trains because it’s steps away from the entrance. We had a very smooth check-in… Read more
My two friends and I stayed here for a few days for a girls weekend trip. I previously lived in NYC, so I knew the area fairly well. We loved the location of the hotel, and how close the subway access was. We were able to do most of our traveling along the blue line trains because it’s steps away from the entrance. We had a very smooth check-in process. The hotel staff was friendly, and our room was available when we arrived. We loved that we got a small upgrade to the 19th floor, which I believe is a step up from their classic room. We had a wonderful view of 8th ave from our window (photo attached). Although we did hear some sirens and noise (as expected), it was very faint and none of us heard it overnight. As for the room itself — it was beautiful and very clean. The beds were comfy, the room was big enough for us to keep three carry-on suitcases comfortably while still being able to move around. The bathroom sink is a little small, but nothing that is worth docking a star over. The shower is a rain head shower which we all loved. We didn’t expect housekeeping to come everyday, so that was a pleasant surprise. We ended up changing it so we wouldn’t waste towels. We also loved the restaurant for a quick happy hour break and snacks. Overall, this is a great hotel in a great location. It’s close to the staple tourist spots while still being far enough away from traffic congestion and crowds. The staff is friendly and welcoming and we felt very safe during our stay. We are looking forward to our next trip and staying here again! Read less