Intercontinental New York Times Square

Midtown, New York

The hotel

The Intercontinental New York Times Square is superbly located with shops, restaurants and bars right on it's door and within walking distance to Times Square, Rockefeller Center, Restaurant Row and Broadway. Guestrooms are designed to evoke a chic Manhattan residence with spa-inspired bathrooms accented by midnight blue mosaic tiles. Complete with floor-to-ceiling windows rooms offer dramatic views over Manhattan skyline, Hudson River and Broadway, a relaxing place to relax in-between sightseeing.

Amenities

  • Bar
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Close to City Centre
  • Restaurant

Where is it

Right on Times Square, located in the centre of Manhattan’s theatre, dining, and fashion districts. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

547 rooms. All with air-conditioning, satellite TV with pay-per-view films, telephone, coffee maker, mini bar*, safety deposit box, iron and board and hairdryer. Classic Rooms are 350 sq ft with 1 king-size bed or 2 double beds, sleeping max 3 adults or 2 adults and 2 children.

Executive Rooms are 270 sq ft and are located on floors 10-25 offering amazing city views with 1 king-size bed, sleeping max 2 adults or 2 double beds, sleeping max 3 adults or 2 adults and 2 children.

The Stinger Cocktail Bar and Kitchen (cocktails, light snacks). 24-hour fitness centre. In-room beauty services*. Sculpture garden. 24-hour room service*. Concierge service*. Laundry/dry-cleaning service*. Complimentary WiFi. Valet Parking*.

This hotel has a resort fee of $35 plus tax per room, per day (payable locally, subject to change).

Resort fee includes use of the following amenities - $15 food credit per room, per day (excluding mini-bar) - $10 beverage credit per room, per day (excluding mini-bar) - $15 laundry/dry cleaning credit per room, per day - Enhanced high-speed internet service - Free local and national calls - VIP discount book for The Shops at Columbus Circle - Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

One person must be aged 18 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3680)
  • Very good (2193)
  • Average (771)
  • Poor (283)
  • Terrible (238)
Image of the Tripadvisor rating Perfect

Jan 26, 2020 Sean T Portsmouth, United States

From check in to brunch, drinks and apps at the bar, housekeeping, and a spacious room with a fabulous view of broadway theaters. Perfect service and experience. Well done intercontinental staff. And free brunch and $100 hotel credit frim Amx as one of their “collection” hotels.
Image of the Tripadvisor rating Excellent location and staff!

Jan 25, 2020 JenJen85254 Scottsdale, Arizona

We arrived before 8am on an overnight flight and they got us into our hotel room right away and brought up the requested fridge while we were out that day. Room was comfortable as were the beds and the water was always hot. We ordered room service for breakfast one morning and it was hot and delish. We also ate the buffet breakfast but it was very… Read more
We arrived before 8am on an overnight flight and they got us into our hotel room right away and brought up the requested fridge while we were out that day. Room was comfortable as were the beds and the water was always hot. We ordered room service for breakfast one morning and it was hot and delish. We also ate the buffet breakfast but it was very overpriced for what it was, although they did not charge for our toddler. The door staff were amazing -remembering us and asking about our day and recommending some amazing places for food. The location of the hotel is excellent. 5 minute walk to The Lion King theatre and the center of Time Square. 15 minute walk to Rockerfeller Center. Many places to eat and shop and a taxi always passing by. We will definitely return here! Read less
Image of the Tripadvisor rating Good hotel, excellent location

Jan 24, 2020 666adamo666 Chandler’s Ford, United Kingdom

Clean and comfortable rooms with great view from our hotel room, we stayed on 31st floor and couldn’t complain. The downside was that the breakfast was not the best. Really limited choice and very pricey. If you haven’t booked it with your room you be looking at additional $150 a day. Staff was very professional and friendly. In your room rate you… Read more
Clean and comfortable rooms with great view from our hotel room, we stayed on 31st floor and couldn’t complain. The downside was that the breakfast was not the best. Really limited choice and very pricey. If you haven’t booked it with your room you be looking at additional $150 a day. Staff was very professional and friendly. In your room rate you also have $20 dollars daily drink and food allowance Read less
Image of the Tripadvisor rating Location and Quiet ... not sure about daily fee of 35 dollars

Jan 24, 2020 Tansboys123 George Town, Grand Cayman

This hotel is centrally located and sits on top of Subway stop. There rooms are small but bed are comfy. Stinger’s bar has great cocktails and the hotel feels safe. Think it’s the quietest hotel I’ve stayed in ever in NYC. Please note they do charge a daily fee of 35 dollars. WiFi is good.
Image of the Tripadvisor rating Poor Front of House Staff. So rude and unhelpful

Jan 24, 2020 AngieB65333

This is a hotel in a great location by Times Square and lovely views of the city but my goodness some of the staff here are a so rude and really need training in customer service. How can you work in this type of work that is public facing and not know how to be friendly or helpful to paying customers?!! After a long flight from England arrived at… Read more
This is a hotel in a great location by Times Square and lovely views of the city but my goodness some of the staff here are a so rude and really need training in customer service. How can you work in this type of work that is public facing and not know how to be friendly or helpful to paying customers?!! After a long flight from England arrived at the hotel and checked in at the desk. Didn’t get any offer to take our bags up or helps with our 4 cases as travelling around for few weeks. Didn’t get any information about how to get to our rooms so much so that we got lost and got into the wrong lift as different lifts go to different parts of the hotel - so had to wheel all our 4 cases back to the ground floor. Walked over to the check in desk and asked the check in / check out ambassador about how we could get to our rooms as we’d somehow ended up in the wrong lifts. She didn’t even bother to listen to the question and didn’t even look up from what she was typing to greet us and just shouted out “take the four lifts to the back” whatever that meant! When tried to ask exactly which ones she meant as there were different areas she just repeated it in a silly sarcastic mocking tone as though to mock us for being silly to ask about something like elevators which we had no idea about! How utterly rude and appalling. In all our trips we stay at IHG but my goodness the attitude of the staff in this place is just so ridiculous. Do not work in this kind of role if you don’t like people asking you questions! Also, how can you call yourself the check in / check out ambassador when you clearly should be helping people rather than making them feel silly for asking a question that is perfectly reasonable. Definitely felt was worth bringing this up with the front of house manager who apologised and said she would take it up with the staff. We were offered a complimentary bottle of sparkling wine which we refused as we are not sparkling wine drinkers. They then offered to for us to complimentary breakfast for our stay which they didn’t honour and when we asked about it met with another rude defensive front of house Person who said the vouchers are coming to your room which of-course have never arrived. Complete let down and embarrassment to the intercontinental group! Everything else in the hotel is nice, the location, the rooms and the ambience. Shame about the front of house! Read less