Intercontinental The Barclay

I have stayed at this hotel many times but will start looking for other options that don't charge an extra fee. It was called a Resort Fee here but that seemed silly on its face since the hotel clearly isn't a Resort. For $35 you get a $25 food credit, free calls (does anyone actually use a hotel phone to place calls?), some coupons for shopping, and a piece of dry cleaning done. Oh... you also get free Wi Fi--- isn't that free at every coffee place in America? So, nice hotel but that fee is bad form. Read less

This is definitely one of my favorite hotels. I only stay here when I am in New York. The lounge staff are some of the nicest, professional and attentive people that I have met in the IC Group. I wanted to especially recognize and thank Silvia Guido. Also, Paulette, Blanca and Josefina are superb. I look forward to returning in April. Dr. Erick J Mann, PhD Professor of History and Fulbright Scholar Read less

We stayed at the InterContinental New York Barclay from December 30 to January 11 2019. It was my sister and I's first trip to New York ever and the hotel became our home for the time we were there. Arrival The service on arrival was faultless. We were greeted, welcomed and checked in within minutes and the person behind the counter was an absolute pleasure to deal with. They even upgraded us to larger suite, something we were truly grateful for. The Room Upon entering the room, we were met with what I can only describe as pure immaculate opulence. The room was perfect. Two massive beds with crisp white sheets, large desk, television (which we never watched), huge bathroom and, of course, a coffee machine! We were excited about what our stay here was going to be like, let alone our time in NYC. During Our Stay We ate at the hotel restaurant on the first night. Food was delicious. I had my very first NY Pretzel! Cocktails were also fantastic! Throughout our stay, our room came to be our refuge from the busyness that is New York. We were out every single day and night, exploring everything New York had to offer, and coming back to a clean room with our beds made really helped bring a sense of calm and normalcy. The service during our stay was absolutely perfect. Departure After what we would consider a "long stay" in NYC, we were excited to be finally going home. Bags packed, elevator down and straight to reception, we were greeted once again. Within 60 secs we were checked out, thanked and a cab organised for our journey to the airport. Truly exceptional service! Last Words I think I've said it all. In all, we experienced outstanding and super-friendly customer service that really helped make a difference. Smiles and greets whenever we arrived back after a long day exploring and an immaculate room whenever we entered. If you're looking for a real home-away-from-home, I would highly recommend a stay at the InterContinental New York Barclay. You won't be disappointed! I know I will be back again should ever I visit the "city the never sleeps" again. #happytravels #siblingsabroad Read less

We have stayed at the hotel a few times. The hotel is stunning and very central for tourist attractions. Staff are wonderful from reception to first class housekeeping. The club room staff are excellent. First class hotel and all staff are very helpful. On the negative side, we booked through BA and booked the most expensive room available to us on the website. However, on arrival we were shown to our room which was very small. We had to pay an extra 50 dollars per night for a bigger room. Apart from that, it was a totally first class hotel. We will book again for later this year and will not contemplate staying in any other Manhattan hotel. Read less