Kixby

Midtown, New York

The hotel

Oozing quintessential New York style, the Kixby is just a short walk from the Empire State Building and Macy’s department store. A new energy and look have been given to this stunning 1901 building.

Amenities

  • Bar
  • Internet Access
  • Close to City Centre

Where is it

In the heart of Midtown Manhattan on West 35th Street, less than one block from Herald Square. Transfer time from John F. Kennedy International Airport: 1 hour.

Hotel information

195 rooms. All with air-conditioning, flat-screen TV, mini-fridge, tea and coffee making facilities, safe, iron and board and hairdryer. Classic Queen Rooms have 1 queen-size bed, sleeping maximum 2 adults.

Classic King Rooms have 1 king-size bed, sleeping maximum 2 adults.

Classic Double Double Rooms have 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child.

Lux Queen Rooms have 1 queen-size bed, sleeping maximum 2 adults.

Lux King Rooms have 1 king-size bed, sleeping maximum 2 adults.

Lux Queen Queen Rooms have 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 1 child.

Black Tap (New York-style burger joint and cocktails). Lookup Rooftop (lively cocktail rooftop bar). Lot 15 Lobby Cocktail Bar and Lounge. Fitness centre with Peleton bikes. Complimentary WiFi.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Please note: one person must be aged 21 years and over in each room at check-in.

Please note: this hotel was previously called Hotel Metro.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2575)
  • Very good (1756)
  • Average (369)
  • Poor (85)
  • Terrible (66)
Image of the Tripadvisor rating 21st Birthday Rip Off - Don’t Bother

Oct 21, 2020 olivia_waters

Booked this hotel in November 2019 to stay in NYC for my 21st birthday in March 2020. Just before lockdown I sent multiple emails asking for an update on the situation & that it looked very unlikely i would be allowed travel and leave the UK due to restrictions. When I finally got a response, it was very unhelpful, & unsympathetic - nearly 8… Read more
Booked this hotel in November 2019 to stay in NYC for my 21st birthday in March 2020. Just before lockdown I sent multiple emails asking for an update on the situation & that it looked very unlikely i would be allowed travel and leave the UK due to restrictions. When I finally got a response, it was very unhelpful, & unsympathetic - nearly 8 months down the line, I’m still waiting for an update & conclusion. So disappointed & upset that this has been so badly dealt with. Something totally out of my control & my birthday celebrations ruined. Thanks for nothing Kixby Hotel. Read less
Image of the Tripadvisor rating Heart of New York

Oct 3, 2020 giotavkl Lefkada, Greece

The hotel is in the heart of town. Ten minutes by walking to the Times Square, three minutes to the Empire State, subway every 100 meters etc.. very good choice if you want to discover the New York City fast and easy!
Image of the Tripadvisor rating Excellent location with amazing views and very clean

Jul 19, 2020 Truthbetold01 Boston, United Kingdom

Stayed here for 7 days in February just before the Covid lockdown. Check in very fast and efficient although we found the staff here weren't as welcoming as other hotels we've stayed at in NYC, entrance to hotel extremely clean and modern. Our room was on the 7th floor, it was huge probably the biggest hotel room we've had in any hotel we've… Read more
Stayed here for 7 days in February just before the Covid lockdown. Check in very fast and efficient although we found the staff here weren't as welcoming as other hotels we've stayed at in NYC, entrance to hotel extremely clean and modern. Our room was on the 7th floor, it was huge probably the biggest hotel room we've had in any hotel we've stayed in to date which was great. We had 2 bedrooms - 2 double beds in one room and another double bed in a separate bedroom. Views of the empire state from the window were amazing - especially on Valentines day where it lit up red with a 'heartbeat'. Small box of chocolates in room on arrival as it was mine and my sons birthdays whilst here which was lovely. Rooftop bar was not open due to time of year however could still go up there to see the views of the ESB which was amazing! Literally a few steps from the subway, Herald Sq./Macy's/MSG etc which was fab for sightseeing and shopping. Given a voucher for a free breakfast at Black Tap on arrival at check in, however i don't recommend breakfast there as it was terrible! Very little options (croissant, baked beans and pain au chocolat) Would not have paid for that breakfast! The milkshakes there however, were amazing and definitely worth every cent! Rooms were warm and air con also worked well, however it was -8 when we were there so the air con didn't get used a great deal. Advisory i'd give of the hotel was that the windows were old and thin and so it sounded like they were completely open when they were not as the street noise was so loud. I spent the first few days trying to figure out ways to block the noise out at night, but i was woken at least 4 times per night the entire trip. The best bet is to put the heater/air con on to drown the noise out a little of the rubbish carts and vehicles. Overall I would possibly stay here again, but only if guaranteed a room on the highest floor away from the road. Read less
Image of the Tripadvisor rating Best hotel

Jul 15, 2020 ellem608

We stayed here in Feb 2020 and it was our first time in NYC. The hotel was amazing, great sized rooms and really friendly staff. A few minutes walk away from the Empire State Building and really central to everything. Would definitely stay here again
Image of the Tripadvisor rating 5 Days In NYC

Jun 20, 2020 Paulbettie1984

We booked to go to NYC in December through virgin and was pleasantly suprised to see that the hotel had been renovated and renamed before our visit. We chose this hotel because of the location and the positive reviews We was not disappointed. Check in was a breeze and easy, we was allocated one of the lux rooms which was a nice touch. The room… Read more
We booked to go to NYC in December through virgin and was pleasantly suprised to see that the hotel had been renovated and renamed before our visit. We chose this hotel because of the location and the positive reviews We was not disappointed. Check in was a breeze and easy, we was allocated one of the lux rooms which was a nice touch. The room itself was a good size and there was built in storage for shopping and cases. The bathroom was also a good size and the shower was brilliant. The mini fridge and coffee machine were really nice touches too. The bed was super comfy. I always worry about hotel safes but these ones are brand new and seemed very secure. The location of this hotel is beyond amazing. Macy’s is a a couple mins walk away and there is a subway station night next to the hotel. Plenty of good restaurants and tourist attractions within walking distance. Andrews was the best place for breakfast as recommended by the Kixby staff. Also try the coffee cart outside the hotel, best coffee and doughnuts! This trip was especially special as i was planning to propose to my girlfriend, I decided somewhere private would be best on the hotels rooftop bar. The staff put my mind at ease and helped me plan this so we could have that special moment The staff really make this place. The reception staff are helpful. Would like to give special thanks to Christian, Kelvin and Leo for their recommendations. Would definitely rebook this hotel again, and this hotel will always have a special place in our hearts. Sorry we didn’t post the review sooner, hope you guys are all well. Read less