Kixby

Midtown, New York

Virgin rating

The Lookup
Lux King Room
Lobby Bar
Lux Queen Room
Lux King Room
The Lookup
Lux King Room
Lobby Bar
Lux Queen Room
Lux King Room

The hotel

Oozing quintessential New York style, the Kixby is just a short walk from the Empire State Building and Macy’s department store. A new energy and look have been given to this stunning 1901 building, and the result is a boutique-style hideaway that you'll love retreating back to after a day in the Big Apple. 

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Close to City Centre

Where is it

In the heart of Midtown Manhattan on West 35th Street, less than one block from Herald Square. Transfer time from John F. Kennedy International Airport: 1 hour.

Hotel information

195 rooms. All with air-conditioning, flat-screen TV, mini-fridge, tea and coffee making facilities, safe, iron and board and hairdryer. Lux Queen Rooms have 1 queen-size bed, sleeping maximum 2 adults.

Continental Breakfast option: includes rotating continental breakfast items such as fruit, yoghurt, breads and pastries, as well hot beverages and juices.

Lux King Rooms have 1 king-size bed, sleeping maximum 2 adults.



  • Booking Bonus: Book by 06 Feb '24 and receive up to 50% off the accommodation cost between 30 Nov'23–31 Aug '24. When reserving the Lux King, complimentary continental breakfast is included daily on the following dates 10-Dec'23- 26-Dec'23,02-Jan'24- 31Jan'24,01Feb'24-29Feb'24.   Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

 Fitness centre with Peloton bikes. Complimentary WiFi.

Black Tap (New York-style burger joint and cocktails), closed on certain days (check locally). Lot 15 (lobby lounge). The Lookup (rooftop bar, open once the warmer weather permits, typically June -September). 

This hotel has a resort fee of $20 plus tax per room, per night (payable locally, subject to change)for new reservations made after 9th Jan '23 arriving after March 1 '23. 

For reservations made from 25 Jul '23 onwards, arriving after 1 Jan '24, the resort fee will be $30 plus tax per room, per night (payable locally, subject to change). 

Resort fee includes: 2 bottles of water daily - All day coffee and tea in our pantry room - 24-hour access to the fitness room - High Speed Wi-Fi (up to 4 devices) Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Please note: one person must be aged 21 years and over in each room at check-in.

Please note: this hotel was previously called Hotel Metro.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2743)
  • Very good (1832)
  • Average (392)
  • Poor (92)
  • Terrible (68)
Image of the Tripadvisor rating Wouldn't return.

Dec 1, 2023 kathrynmT4905XK

On our arrival after a nightmare 20 hr trip. We were met at reception by 2 male receptionists. One didn't raise a smile and the one who gave us our our keys went through the info very quickly. Didn't feel particularly welcomed, more herded through. Felt more of an inconvenience than a guest. We booked the Kixby as the rooms on their site looked… Read more
On our arrival after a nightmare 20 hr trip. We were met at reception by 2 male receptionists. One didn't raise a smile and the one who gave us our our keys went through the info very quickly. Didn't feel particularly welcomed, more herded through. Felt more of an inconvenience than a guest. We booked the Kixby as the rooms on their site looked spacious and airy. Believe me, they are not. We were upgraded to a king size room. You had just enough space to walk around the bed. The bathroom was tiny and the toilet was set in a recess so small, you couldn't put your elbows out! The whole room was painted in a very dismal blue which brought the room in even more. The windows don't open & we had to keep the blinds shut as we were looking directly into other rooms. It was quite claustrophobic. On the good side, it was very clean and the bed and pillows were very comfortable. Paper cups to drink from rather than cups, which I don't expect at any hotel. If you want a quiet room, make sure you're on a high floor at the back of the building. The corridors are black/grey and very dismal. We were supposed to get 2 complimentary bottles of water a day, which we didn't. We asked a lady on reception who told me that they should be left by the maid. We mentioned this on 3 consecutive days and left a note for the maid.... still no water, although she did take the tip. Gave up in the end and bought water from the 7/11. The adjoining Black Tap served a decent burger. A Chardonnay (which was from a tin), was $16. The Hilton Garden Inn next door looked much nicer and with hindsight, I wish we'd have booked there instead. The hotel is very central. A minute from Maceys and a short walk from Times Square. Subway at the end of the street. My personal opinion..... would I return to New York?... no. Very dirty and everywhere you go smells of cannabis. If I did return, would I come back to the Kixby?... no. Much nicer hotels available. Read less
Image of the Tripadvisor rating Nice Hotel

Nov 29, 2023 Dave A Bournemouth, United Kingdom

Nice looking hotel, good sized room especially for New York, shower fab. Great location, right next to Macy's which suited us for the Thanksgiving Parade. Gym very small and not that useful. Staff really helpful. Had no breakfast or meals here, there's an adjoining pub which looked it did burgers etc. No nice hotel bar which I normally like after… Read more
Nice looking hotel, good sized room especially for New York, shower fab. Great location, right next to Macy's which suited us for the Thanksgiving Parade. Gym very small and not that useful. Staff really helpful. Had no breakfast or meals here, there's an adjoining pub which looked it did burgers etc. No nice hotel bar which I normally like after the hustle of a day sightseeing in a city. Not sure if it was just noisy neighbours but the door being slammed reverberated in our room. Read less
Image of the Tripadvisor rating Good central hotel.

Nov 24, 2023 Bird100 Salisbury, United Kingdom

We enjoyed our stay at the Kixby. Easy to get to from JFK using the airtrain and subway. Nearest subway is a minute walk. The room was a good size and nice big comfy bed. Aircon was noisy, but worked well. Rooftop bar is lovely with good views of the ESB. Pricey drinks though and it closed early one night we were there so we missed out on a… Read more
We enjoyed our stay at the Kixby. Easy to get to from JFK using the airtrain and subway. Nearest subway is a minute walk. The room was a good size and nice big comfy bed. Aircon was noisy, but worked well. Rooftop bar is lovely with good views of the ESB. Pricey drinks though and it closed early one night we were there so we missed out on a nightcap. Very clean and tidy. We were on the 9th floor, so no noise from outside. Definitely recommend. Read less
Image of the Tripadvisor rating Great stay

Nov 22, 2023 NatalieP1884

Such a lovely hotel very clean and big bathroom very friendly staff. The porter couldn’t do enough for us.Room was a little noisy but it was outside noise and I would expect this from a hotel central New York. Breakfast was available but we had breakfast out. The bar and restaurant at the back avoid it , it was a massive let down unfriendly staff… Read more
Such a lovely hotel very clean and big bathroom very friendly staff. The porter couldn’t do enough for us.Room was a little noisy but it was outside noise and I would expect this from a hotel central New York. Breakfast was available but we had breakfast out. The bar and restaurant at the back avoid it , it was a massive let down unfriendly staff that are sat talking about how they could attract more costumer's they could clearly see us stood there for 10 minutes I would start by serving the ones that come in first. so we ended up leaving and complained to the hotel.I couldn’t recommend the hotel itself enough.we loved our stay thenk you Kixby hotel x Read less
Image of the Tripadvisor rating Not for us.

Nov 22, 2023 Tictoc1979

This is definitely not a luxury hotel. I found it dark and claustrophobic. The pictures I viewed before visiting looked light, spacious and appealing. After check in and parting with a deposit of $250 (refundable) and $114.75 (5 night tax payment) we were given our room key. We were on the 9th floor at the back of the hotel. The room and bathroom… Read more
This is definitely not a luxury hotel. I found it dark and claustrophobic. The pictures I viewed before visiting looked light, spacious and appealing. After check in and parting with a deposit of $250 (refundable) and $114.75 (5 night tax payment) we were given our room key. We were on the 9th floor at the back of the hotel. The room and bathroom were very small. The decor was blue which pulled the room in even smaller. The view over looked more rooms and fans, ducting etc and gave little light. The room had a coffee pod machine, and paper cups were provided. I’m sorry to say the coffee was not nice. We had an air conditioning unit, and we used it daily, the room got so hot, the windows didn’t open, but the a/c was so loud. The noise from outside was also loud, I’d recommend getting earplugs. The bed was comfy! Which we’re grateful for, as my husband got food poisoning from the adjoining eatery and we ended up spending a day and a half in the room. The staff were friendly and helpful. The cleaners did a great job. The hotel is in a great location, but it just wasn’t our thing. Read less