Lotte New York Palace

Midtown, New York

Virgin rating

The hotel

Railroad magnate Henry Villard's 19th-century mansions were combined with a sleek tower to create one of the city's best hotels. It's a place where the staff greet you as if they have known you all their lives, and nothing is too much trouble. The location is one of the best in Manhattan, right in the middle of Midtown, but hidden away in a gated courtyard. There's dining options suited to all at the Lotte New York Palace, from luxury brunch to baked goods, whatever you opt for you'll be in for a treat. Enjoy handmade cocktails in one of Manhattan's most popular bars, Trouble's Trust, or relax in 19th century-style surroundings in Rarities - either make for the perfect post-day-in-the-city tipples.

Amenities

  • Babysitting service
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Close to City Centre

Where is it

In the heart of Midtown Manhattan, a short walk from New York's Broadway theatres, Central Park and world-class designer shopping. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

899 rooms and suites, including recently renovated suites in Villard House with a 55-storey tower attached. All with air-conditioning, cable TV with pay-per-view films, mini-bar*, WiFi access*, safe, bathrobes and luxurious bath amenities. Superior Rooms are 360sq ft east-facing rooms, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Cathedral View Rooms are 360sq ft and offer views of St. Patrick’s Cathedral and Rockefeller Centre, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Skyline Cathedral View Rooms are located on higher floors, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Palace Studio Suites feature cathedral views, with 1 king-size bed plus a sofa bed, sleeping maximum 4 people.

Tower Rooms are located on the 41st floor and higher, with Manhattan skyline views and either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Palace One Bedroom Suites feature a separate living area, and large bedroom with en suite marble bath and 1 king-size bed, sleeping maximum 2 adults.

Palace Signature Suite with oversized living room featuring a large dining table and wet bar, full marble bathroom, walk-in closet and 1 king-size bed, sleeping maximum 2 adults.

Tower Executive Suites with views of the Rockefeller Centre and St Patrick's cathedral, separate living area, and 1 king-size bed, sleeping maximum 2 adults.

Tower One Bedroom Suite with panoramic views, marble bathroom with soaking tub and separate shower, living/dining room, and 1 king-size bed, sleeping maximum 2 adults.

Tower Corner Suites with stunning views in two directions, featuring separate living room with wet bar, butler's pantry, marble bathroom with soaking tub and separate shower, and 1 king-size bed, sleeping maximum 2 adults.

Palace Family Suites with cathedral views, two bathrooms, multiple seating areas, with either 2 king-size beds plus a sofa bed, or 1 king-size bed, 2 double beds, and a sofa bed, sleeping maximum 8 people. 

Tower Two Bedroom Corner Suites with skyline views, two bathrooms, living room, and two bedrooms, one of which features 1 king-size bed, and the other has 2 queen-size beds, sleeping maximum 4 people.


  • Book by 12 June 2024  to receive $25 breakfast credit per room during stays between 23 Apr '24– 1 Sep '25. Terms and conditions apply. Blackout Dates apply. Applies to certain room types. 

Villard Restaurant (open for breakfast and weekend brunch). The Gold Room (sharing plates and cocktails, open 5-10pm daily). Pomme Palais (boutique bakery). Trouble's Trust (cocktail bar, temporarily closed). Rarities (19th century-style bar, temporarily closed).

ila Spa*. Fitness centre. In-room spa services*. 

Room service*. Dry cleaning service*. Concierge. Valet parking $90 for 24 hours (payable locally, fee subject to change). 

*Denotes local charge.

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One person must be aged 18 years and over in each room.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4214)
  • Very good (1265)
  • Average (503)
  • Poor (241)
  • Terrible (178)
Image of the Tripadvisor rating Concierge team at Lotte New Palace Hotel, New York

May 23, 2024 Tim W

Outstanding hotel, with an excellent team, especially the concierge team who always went above and beyond to support our first trip to the big apple. Ani & Kal are superstars and made our holiday for us with their excellent knowledge and advice, cannot speak highly enough of these guys!!
Image of the Tripadvisor rating Loved the Towers at Lotte Palace

May 20, 2024 Coast2Coast60

Wonderful experience at The Towers at Lotte Palace. We were there on a beautiful April weekend! Loved the convenience of the property and service. Our concierge Kal Naim made our experience all the better! Kal gave us fabulous reccomendations for restaurants and spa treatments that made our visit that much more enjoyable. He is a true professional… Read more
Wonderful experience at The Towers at Lotte Palace. We were there on a beautiful April weekend! Loved the convenience of the property and service. Our concierge Kal Naim made our experience all the better! Kal gave us fabulous reccomendations for restaurants and spa treatments that made our visit that much more enjoyable. He is a true professional and extremely knowledgeable! Thank you Kal. Read less
Image of the Tripadvisor rating Pomme Palais - Andrew & Arleni

May 18, 2024 Rylan F

The lobby coffee shop, Pomme Palais, has the best coffee from La Colombe and exceptional employees like the ones I met today! Andrew and Arleni run a tight ship at the coffee shop and were willing to make you feel seen and heard even when it was super busy. Make sure to stop by for a cup of coffee or a snack while you’re at the Palace.
Image of the Tripadvisor rating Great little coffee shop

May 17, 2024 U6469CNjuliem Denver, Colorado

Pomme is a great little coffee shop! Andrew arleni and Sam do a great job managing a very busy morning crowd and they do it with a smile. They are very efficient and friendly! Coffee is actually good —surprising for a large hotel coffee shop! It’s great you don’t have to go somewhere else in the morning to find coffee!
Image of the Tripadvisor rating Excellent business stay - would highly recommend

May 13, 2024 MATTHEW A Chicago, Illinois

Had a surprisingly great stay. Room was very spacious with nice views. Modern vibe and great atmosphere. Service was awesome throughout. Would highly recommend for business or family stay. Next time in NYC will book here!