Lotte New York Palace

Midtown, New York

The hotel

Railroad magnate Henry Villard's 19th-century mansions were combined with a sleek tower to create one of the city's best hotels. It's a place where the staff greet you as if they have known you all their lives, and nothing is too much trouble. The location is one of the best in Manhattan, right in the middle of Midtown, but hidden away in a gated courtyard. There's dining options suited to all at the Lotte New York Palace, from luxury brunch to baked goods, whatever you opt for you'll be in for a treat. Enjoy handmade cocktails in one of Manhattan's most popular bars, Trouble's Trust, or relax in 19th century-style surroundings in Rarities - either make for the perfect post-day-in-the-city tipples.

Amenities

  • Bar
  • Spa
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the heart of Midtown Manhattan, a short walk from New York's Broadway theatres, Central Park and world-class designer shopping. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

909 rooms and suites, including recently renovated suites in Villard House with a 55-storey tower attached. All with air-conditioning, cable TV with pay-per-view films, mini-bar*, safe, bathrobes and luxurious bath amenities. Superior Rooms are 360 sq ft east-facing rooms, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child.

Cathedral View Rooms are 360 sq ft and offer views of St. Patrick’s Cathedral and Rockefeller Centre, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child.

Tower Rooms are 465 sq ft and are located on floors 41–54 and have views of Madison Avenue and 50th Street, private check-in area, complimentary WiFi and turn-down service, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 1 child.

Premier Skyline Rooms are 360 sq ft and have panoramic views of the city skyline, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child.

Corner Cathedral Rooms are 405 sq ft in a corner location and feature views of St Patrick's Cathedral, with 1 king-size bed, sleeping maximum 2 adults.

Tower Executive Suites are 655 sq ft and are located on floors 41–54 and have views of Madison Avenue and 50th Street, private check-in area, complimentary WiFi and turn-down service, with 1 king-size bed, sleeping maximum 2 adults.

Tower Corner Suites are larger at 1210 sq ft, offer stunning surrounding views of the New York City skyline and are located above the 41st floor with a guest powder room, wet bar or butler’s pantry, marble bathroom with deep soaking tub, complimentary WiFi, turn-down service and a master bedroom with 1 king-size bed, a pull out sofa bed and a rollaway bed*, sleeping maximum 3 adults or 2 adults and 2 children (under 12 years).

Villard Restaurant (open for breakfast and weekend brunch). The Gold Room (sharing plates and cocktails, open Mon–Fri). Pomme Palais (boutique bakery). Trouble's Trust (cocktail bar). Rarities (19th century-style bar). Spa*. Fitness centre. In-room spa services*. Room service*. Complimentary shuttle to service to Theatre District and Wall Street. Dry cleaning service*. Concierge.

*Denotes local charge.

One person must be aged 18 years and over in each room.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3662)
  • Very good (1185)
  • Average (437)
  • Poor (177)
  • Terrible (137)
Image of the Tripadvisor rating Amazing!!!

Jun 11, 2020 victoriat610 Cardiff, United Kingdom

Had such a brilliant time at the Lotte New York Palace for our honeymoon. We stayed over Christmas and it was wonderful. The staff were all so helpful & the hotel was beautiful. The room was huge & great views of Manhattan! Everything was just perfect - and the location was superb - right in the middle of Mid Town!! Can’t wait to go back. Thank… Read more
Had such a brilliant time at the Lotte New York Palace for our honeymoon. We stayed over Christmas and it was wonderful. The staff were all so helpful & the hotel was beautiful. The room was huge & great views of Manhattan! Everything was just perfect - and the location was superb - right in the middle of Mid Town!! Can’t wait to go back. Thank you to all the staff at the Lotte New York Palace - we will be back soon!!! Read less
Image of the Tripadvisor rating towers are great; rooms are huge

Apr 22, 2020 Paul F boston, United States

first time stay in the hotel. what a nice surprise. it was even better than expected. the tower are great. the room (house?) was ridiculously expansive! everything from champagne waiting before going out to dinner to the attentiveness at all levels were awesome. stay here!
Image of the Tripadvisor rating Awesome Hotel

Apr 20, 2020 Louise_Gibert Charlotte, North Carolina

Great Service, Nice Rooms, Perfect Location! We went as a family and it was perfect. The concierge helped with great dinner suggestions also. Champagne upon arrival for the Towers!!!! Very special trip!
Image of the Tripadvisor rating The Lotte Palace is amazing simply because of its staff!

Mar 30, 2020 mom2222222222222

We've stayed here before and it's absolutely gorgeous! The rooms have been very comfortable and cleaned every day. The staff which is always available everywhere you turn is always knowledgable and helpful. Hailing a taxi os no problem with the doormen assisting you. In particular, their Guest Experience Coordinator, Bella Estrella is a dream. She… Read more
We've stayed here before and it's absolutely gorgeous! The rooms have been very comfortable and cleaned every day. The staff which is always available everywhere you turn is always knowledgable and helpful. Hailing a taxi os no problem with the doormen assisting you. In particular, their Guest Experience Coordinator, Bella Estrella is a dream. She made our previous stay magical for my daughters and when we booked our stay for this past February I made sure to contact her again! I HIGHLY recommend to anyone staying at the Palace to get in touch with her asap to plan their perfect vacation. Read less
Image of the Tripadvisor rating devine

Mar 25, 2020 llmflorida Fort Lauderdale, Florida

I had the best room ever on the 33rd floor facing Saint Patricks for 4 nights starting March 11. I was welcomed by George at the entry and already felt pampered. I attended a wonderful show at Feinsteins with Andy Cohen and John Hill. And then Covid-19. It took away my reservations for Chicago and Diana. My daughters who live in the city, said we… Read more
I had the best room ever on the 33rd floor facing Saint Patricks for 4 nights starting March 11. I was welcomed by George at the entry and already felt pampered. I attended a wonderful show at Feinsteins with Andy Cohen and John Hill. And then Covid-19. It took away my reservations for Chicago and Diana. My daughters who live in the city, said we were flying home to Fort Lauderdale March 12 at 8:30 pm. I left my beautiful room unattended and went home without seeing the shows or eating at all the restaurants we had made dinner plans for. But my biggest regret is that I didn't tip every single person who works there. This is a beautiful family of devoted and loving people. I wish you all well and can't wait to make another week long reservation and leave lots of generous tips. Read less