Lotte New York Palace

Midtown, New York

Virgin rating

Superior Room
Rarities
The Gold Room
Cathedral View Room
Cathedral View Room
Pomme Palais
Tower Corner Suite
Tower Corner Suite
Tower Executive Suite
Tower Executive Suite
Tower Room
Premier Skyline View Room
Corner Cathedral Room
Superior Room
Rarities
The Gold Room
Cathedral View Room
Cathedral View Room
Pomme Palais
Tower Corner Suite
Tower Corner Suite
Tower Executive Suite
Tower Executive Suite
Tower Room
Premier Skyline View Room
Corner Cathedral Room

The hotel

Railroad magnate Henry Villard's 19th-century mansions were combined with a sleek tower to create one of the city's best hotels. It's a place where the staff greet you as if they have known you all their lives, and nothing is too much trouble. The location is one of the best in Manhattan, right in the middle of Midtown, but hidden away in a gated courtyard. There's dining options suited to all at the Lotte New York Palace, from luxury brunch to baked goods, whatever you opt for you'll be in for a treat. Enjoy handmade cocktails in one of Manhattan's most popular bars, Trouble's Trust, or relax in 19th century-style surroundings in Rarities - either make for the perfect post-day-in-the-city tipples.

Amenities

  • Babysitting service
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Close to City Centre

Where is it

In the heart of Midtown Manhattan, a short walk from New York's Broadway theatres, Central Park and world-class designer shopping. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

899 rooms and suites, including recently renovated suites in Villard House with a 55-storey tower attached. All with air-conditioning, cable TV with pay-per-view films, mini-bar*, WiFi access*, safe, bathrobes and luxurious bath amenities. Superior Rooms are 360sq ft east-facing rooms, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Cathedral View Rooms are 360sq ft and offer views of St. Patrick’s Cathedral and Rockefeller Centre, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Skyline Cathedral View Rooms are located on higher floors, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Palace Studio Suites feature cathedral views, with 1 king-size bed plus a sofa bed, sleeping maximum 4 people.

Tower Rooms are located on the 41st floor and higher, with Manhattan skyline views and either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Palace One Bedroom Suites feature a separate living area, and large bedroom with en suite marble bath and 1 king-size bed, sleeping maximum 2 adults.

Palace Signature Suite with oversized living room featuring a large dining table and wet bar, full marble bathroom, walk-in closet and 1 king-size bed, sleeping maximum 2 adults.

Tower Executive Suites with views of the Rockefeller Centre and St Patrick's cathedral, separate living area, and 1 king-size bed, sleeping maximum 2 adults.

Tower One Bedroom Suite with panoramic views, marble bathroom with soaking tub and separate shower, living/dining room, and 1 king-size bed, sleeping maximum 2 adults.

Tower Corner Suites with stunning views in two directions, featuring separate living room with wet bar, butler's pantry, marble bathroom with soaking tub and separate shower, and 1 king-size bed, sleeping maximum 2 adults.

Palace Family Suites with cathedral views, two bathrooms, multiple seating areas, with either 2 king-size beds plus a sofa bed, or 1 king-size bed, 2 double beds, and a sofa bed, sleeping maximum 8 people. 

Tower Two Bedroom Corner Suites with skyline views, two bathrooms, living room, and two bedrooms, one of which features 1 king-size bed, and the other has 2 queen-size beds, sleeping maximum 4 people.


Villard Restaurant (open for breakfast and weekend brunch). The Gold Room (sharing plates and cocktails, open 5-10pm daily). Pomme Palais (boutique bakery). Trouble's Trust (cocktail bar, temporarily closed). Rarities (19th century-style bar, temporarily closed).

ila Spa*. Fitness centre. In-room spa services*. 

Room service*. Dry cleaning service*. Concierge. Valet parking $90 for 24 hours (payable locally, fee subject to change). 

*Denotes local charge.

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One person must be aged 18 years and over in each room.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4154)
  • Very good (1258)
  • Average (494)
  • Poor (230)
  • Terrible (170)
Image of the Tripadvisor rating A pre -Christmas holiday with my daughter

Dec 5, 2023 Susan C

The Lotte is a unique hotel and quite glorious during the holidays. The Christmas decorations are unparalleled... highlighting it's exquisite architecture. One is surrounded by beauty and elegance everywhere. To have breakfast in the dining room , or dinner in the gold room. Or to spend an hour in the Salon ,Rarities. There one is transported in… Read more
The Lotte is a unique hotel and quite glorious during the holidays. The Christmas decorations are unparalleled... highlighting it's exquisite architecture. One is surrounded by beauty and elegance everywhere. To have breakfast in the dining room , or dinner in the gold room. Or to spend an hour in the Salon ,Rarities. There one is transported in time, sitting on a velvet sofa, admiring one of the old masters paintings while sipping on a rare aged whisky. The location is splendid; across the street is St Patrick's Cathedral and the window dressings of Saks Fifth Ave. [It's a short walk to Rockefeller Center or Central Park] But what sets the Lotte apart from other hotels is the staff; friendly , gracious and helpful, especially Rebecca Villasenor. It's pure joy to stay here! Read less
Image of the Tripadvisor rating Lotte Hotel - You can't beat the location

Dec 5, 2023 gfelik2018 Split, Croatia

The location is great and the rooms are a nice size. The service was the most disappointing part was the service. Check-in was a nightmare. They had two people checking in 10 guests. Multiple people asked for a manager, but Ruth would not come out and help. The poor Bell Boys were just standing there doing their best to keep the guests calm,… Read more
The location is great and the rooms are a nice size. The service was the most disappointing part was the service. Check-in was a nightmare. They had two people checking in 10 guests. Multiple people asked for a manager, but Ruth would not come out and help. The poor Bell Boys were just standing there doing their best to keep the guests calm, but honestly, it wasn't working. The other issue was that the coffee shop didn't open until 8am. That didn't make sense. When you're trying to get an early start or get to the airport early, it would have been nice to be able to get a cup of coffee first. Read less
Image of the Tripadvisor rating NYC'S PERECT HOTEL!

Dec 4, 2023 cecilia g

The Lotte is the greatest hotel in NYC! We frequent the city each year. Ever since the Waldorf closed, I have been in search of another hotel with the class, charm and luxury equal to the Waldorf. Lotte is it! Rebecca was the most gracious and courteous employee I have encountered at a hotel. The attention and care she showed my family our entire… Read more
The Lotte is the greatest hotel in NYC! We frequent the city each year. Ever since the Waldorf closed, I have been in search of another hotel with the class, charm and luxury equal to the Waldorf. Lotte is it! Rebecca was the most gracious and courteous employee I have encountered at a hotel. The attention and care she showed my family our entire stay was commendable. The hotel itself is like a dream. You enter and feel like you are in another world. The size of the rooms available are nowhere else in NYC! The amenities at this hotel are beyond what you will find elsewhere. As are the staff. From the bell service staff to housekeeping to the wonderful Rebecca, every part of our stay was beyond amazing. THANK YOU LOTTE!!!!!! Read less
Image of the Tripadvisor rating I’d try somewhere else

Dec 4, 2023 gl20gl20 Colchester, United Kingdom

Arriving at the Lotte in December is everything you’d hope for if you’d booked based on the website images. The decorations throughout the lobby like up to expectations. In addition, the rooms are surprisingly roomy by NYC standards and the location works very well. Views from the room (Cathedral view) were above average too. But there’s a lot to… Read more
Arriving at the Lotte in December is everything you’d hope for if you’d booked based on the website images. The decorations throughout the lobby like up to expectations. In addition, the rooms are surprisingly roomy by NYC standards and the location works very well. Views from the room (Cathedral view) were above average too. But there’s a lot to cause disappointment which seems to be reflected in other recent reviews. My own observations; - while large, the rooms are very sparse. Furniture is on a par with a bog standard Marriott - if you like the idea of the Gold Room, note it is smaller than it appears on the website (although just as well appointed) and they don’t take reservations. A fair few people on the waiting list are non-guests so you’re hanging around quite a bit to get a table. Other common areas similarly busy. - the lifts are a real problem. On some days only one of six seemed to be in action, big queues in the lobby, then lifts are fully occupied when you try to come down meaning I had to use the fire escape stairs on a few occasions. Not an option if you’ve limited mobility. While many hotels experience a morning and afternoon ‘rush hour’ I’ve never seen it cause problems like this. - Staff are a mixed bag. At best they’re indifferent, at worst they’re downright rude. Generally, it’s all a robotic, a bit like the copy/paste response I see the Manager has left by way of reply on all the poor reviews. Aside from the lobby, which anyone can visit (and they do - see other reviewer comments on Instagram influencers spoiling it for paying guests) there’s really nothing to justify the $1.200 per night for a regular room. Will try somewhere else next time. Read less
Image of the Tripadvisor rating Lovely Old Hotel with Great Service

Dec 4, 2023 DanieleH810 Arlington, Virginia

Had a great time at the Lotte to kick off the holiday season. We were welcomed by a friendly bellhop who gave us a tour of the common areas and was very kind and knowledgeable. The room was larger than expected and roll away for our teen was comfortable. The finishes are a little dated but still nice. The view from our room was amazing with the… Read more
Had a great time at the Lotte to kick off the holiday season. We were welcomed by a friendly bellhop who gave us a tour of the common areas and was very kind and knowledgeable. The room was larger than expected and roll away for our teen was comfortable. The finishes are a little dated but still nice. The view from our room was amazing with the cathedral and other buildings. Easy to get most places we wanted to go on foot. Parking was exorbitant, but expected. The only major drawback was the elevators. They might be possessed. It would take upwards of 20 minutes to get an elevator and then you might go up instead of down. Our friends got stuck in one for an hour and they had to call the fire department. Major elevator maintenance/refurbishment is needed. Back on the positives, the courtyard and lobby were decorated beautifully for Christmas and the hotel had fun special things planned all weekend like a Santa visit and photos with 2 Rockettes. We thoroughly enjoyed our trip. Read less