Sanctuary Hotel

Midtown, New York

Haven Rooftop
Deluxe King Room, Sanctuary Hotel, New York, USA
Tender Restaurant
Superior Queen Room, Sanctuary Hotel, New York, USA
Haven Rooftop
Haven Rooftop
Superior Queen
Tender Restaurant
Tender Restaurant
Front Desk, Sanctuary Hotel, New York, USA
Haven Rooftop
Deluxe King Room, Sanctuary Hotel, New York, USA
Tender Restaurant
Superior Queen Room, Sanctuary Hotel, New York, USA
Haven Rooftop
Haven Rooftop
Superior Queen
Tender Restaurant
Tender Restaurant
Front Desk, Sanctuary Hotel, New York, USA

The hotel

The clue’s in the name — The Sanctuary Hotel is a haven in its own right. From a sushi restaurant and rooftop cocktail bar, to richly detailed rooms, you’ll be spoilt for choice with where to spend some down-time. Make the most of the complimentary breakfast each morning, and be fully-fuelled to spend the day exploring the Big Apple. You’ll even have the hotel’s S.T.A.R concierge on hand for ‘Service Tailored to Any Request’, so you can (quite literally) make this your very own sanctuary.

Amenities

  • Bar
  • Laundry Service
  • Internet Access
  • Close to City Centre

Where is it

On West 47th Street, 2 blocks from Times Square and 5th Avenue where it meets Broadway. Theatres, the Rockefeller Centre, St Patricks Cathedral and Fifth Avenue Shops are all within walking distance. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

113 rooms, all with air-conditioning, HDTV, iHome iPod docking stations, safe, mini-bar*, hairdryer, and iron and board. Superior Queen Rooms are approx 210-225 sq ft with 1 queen-size bed, sleeping maximum 2 adults.

Deluxe King Rooms are more spacious at 315-325 sq ft with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 1 child (rollaway bed is available for an additional fee).

Deluxe Double Double Rooms are as above, but with 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Tender Restaurant (open for lunch and dinner). Sushi by Bou (open for lunch and dinner). Haven Rooftop (open for brunch, lunch and dinner) with evening entertainment and cocktails. Access to Equinox Luxury Health Club, located at Rockefeller Centre. Complimentary WiFi.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

One person must be aged 18 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2914)
  • Very good (1258)
  • Average (321)
  • Poor (91)
  • Terrible (45)
Image of the Tripadvisor rating Great hotel

Apr 2, 2020 Blue B York, United Kingdom

Fantastic location, great ambience, very helpful and polite staff, pretty decent breakfast. Room was lovely and well equipped. Rooftop bar drinks uninspiring but ok venue for a novelty drink. All in all we had a brilliant stay - cheers!
Image of the Tripadvisor rating The Best Hotel I have stayed in , in New York ever

Mar 25, 2020 Maggie H Exeter, United Kingdom

If you are looking for a hotel look no further , you will not be disappointed. All staff - to name a few Andrew (concierge) Jame and Liam (front desk) were extremely knowledgeable, helpful and very kind . Breakfast was a buffet style , it was clean the rooms are great and the bed so comfortable ! I can’t rate this hotel high enough , it was so… Read more
If you are looking for a hotel look no further , you will not be disappointed. All staff - to name a few Andrew (concierge) Jame and Liam (front desk) were extremely knowledgeable, helpful and very kind . Breakfast was a buffet style , it was clean the rooms are great and the bed so comfortable ! I can’t rate this hotel high enough , it was so nice in every conceivable way . The doormen were also on hand to help and a stones throw from Times Square . Read less
Image of the Tripadvisor rating Do NOT park in their garage!

Mar 16, 2020 Connecticut814 Greenwich, Connecticut

We had a nice stay here! This hotel is located close to Times Square and we found it easily accessible. Pros: They offer guest free passes to NYSC about two blocks down - we found that to be a nice perk! The guest rooms were clean and the bed was pretty comfortable. We liked the decor and the complimentary breakfast was great! Cons: They told us… Read more
We had a nice stay here! This hotel is located close to Times Square and we found it easily accessible. Pros: They offer guest free passes to NYSC about two blocks down - we found that to be a nice perk! The guest rooms were clean and the bed was pretty comfortable. We liked the decor and the complimentary breakfast was great! Cons: They told us to park at the 38W 46th street garage for a discounted rate of $40 -which is pretty good for NYC. We were leaving in the morning for JFK so when I checked in at this garage I asked how long it would take to get my car the next morning and I was told "2 minutes." Okay then. When we went there the next morning (keep in mind we have a flight leaving shortly) there was no one in line. There were FOUR employees there however. I walk up to the booth and the guy there just ignores me for a good three minutes while he is stapling papers and on the computer. Again, no one in line. When he finally graces me with acknowledging my presence, I told him I was picking up my car and we have a flight. From this point it took the TWENTY TWO minutes to retrieve my car. Four employees, no line and over twenty minutes to get one car. A couple arrived after me and got their car within five minutes. I have no idea what could have taken them this long but I asked for a manager and was given the brush off and told that the employees "don't usually work this location" so they didn't know where my car was. When they finally brought my car out, there was no apology, no explanation, nothing. While I understand this is not the fault of the hotel, they partner with this garage and we had to rush to JFK which caused a lot of stress to our morning and just made our flight. This is really inexcusable. If you are to stay at this hotel - park elsewhere. We were also woken at FOUR AM by guests in the next room SCREAMING fighting. IDK who thinks that is acceptable but if it lasted a few minutes longer I was going to have to call the front desk to ask them to come up. I kept hearing thud noises and was worried that someone was getting hurt. Not a great way to start the day as I couldn't get back to sleep but I suppose that is not the fault of the hotel Read less
Image of the Tripadvisor rating Location location

Mar 14, 2020 belindamulh0lland West Midlands, United Kingdom

Didn’t really think much of this hotel it was clean beds not very comfortable it’s a really dark hotel more like a Boudoir everything black and red breakfast was just ok didn’t think much of the maid throwing my drinks away than waited all day for them to be replaced the best thing was the location
Image of the Tripadvisor rating Underwhelming experience

Mar 9, 2020 Jarn91

I'm going to split this hotel review up into two halves, the good and the bad. We travelled from London for a 5night stay booking through Virgin for essentially a sightseeing city escape. Starting off with the good the staff were always polite, any problem we had or anything we asked was never a problem. The hotel is located central New York, alot… Read more
I'm going to split this hotel review up into two halves, the good and the bad. We travelled from London for a 5night stay booking through Virgin for essentially a sightseeing city escape. Starting off with the good the staff were always polite, any problem we had or anything we asked was never a problem. The hotel is located central New York, alot of the typical sightseeing attractions are in walking distance. It's also bed and breakfast so being able to wake up and not worry about your first meal is nice. The room was also always kept nice clean and tidy. Now onto some of the more underwhelming parts of out stay. The rooms are very small, this is made worse by the fact that the hotel has a very dark theme going all the way through. Our room had windows but let in no light atall. The bed was extremely uncomfortable it felt like the mattress was so worn I was laying slanted towards the headboard. The room also had DIY issues like wallpaper coming away from the wall at the bottom of the windows due to mould (which had been stapled back) and the metal on the headside lamp was flaking. The door to the bathroom was just a slide door which didnt close properly unless you slammed it into the track on the wall. Also the door to the room feels like it doesn't close securely, once closed, you can rattle the door about. I'm not sure if this is the reason you can hear alot of outside noise from your room. Overall we had a fairly good experience at the sanctuary hotel I think the good outweighs the bad. I would recommend this hotel if your staying for a short trip and need somewhere in central New York. Read less