Sanctuary Hotel

Midtown, New York

Virgin rating

The hotel

The clue’s in the name — The Sanctuary Hotel is a haven in its own right. If you're on a couples city break, or a girls weekend away, this is a great option (particularly if you're a bit of a foodie!). From a sushi restaurant and rooftop cocktail bar, to richly detailed rooms, you’ll be spoilt for choice with where to spend some down-time. Make the most of the complimentary breakfast each morning, and be fully-fuelled to spend the day exploring the Big Apple. You’ll even have the hotel’s S.T.A.R concierge on hand for ‘Service Tailored to Any Request’, so you can (quite literally) make this your very own sanctuary.

Amenities

  • Bar
  • Internet Access
  • Laundry Service
  • Close to City Centre

Where is it

On West 47th Street, 2 blocks from Times Square and 5th Avenue where it meets Broadway. Theatres, the Rockefeller Centre, St Patricks Cathedral and Fifth Avenue Shops are all within walking distance. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

113 compact rooms, all with air-conditioning, HD flat-screen TV, iHome stereo and docking station, safe, mini-bar*, hairdryer, bathrobes, and bathroom amenities.

Superior Queen Rooms are approximately 210-225 sq ft and feature either courtyard or city views, with 1 queen-size bed, sleeping maximum 2 adults. 

Please note: some rooms may have restricted views of the courtyard or city. 

Deluxe King Rooms are more spacious at 315-325 sq ft with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 1 child (rollaway bed is available for an additional fee).

Deluxe Double Double Rooms are as above, but with 2 double beds, sleeping maximum 4 people.

  • Virgin Holidays customers receive a waived facility fee with a value of $21.75 per day.

Complimentary daily continental breakfast which includes coffee, juice, cereal, yoghurt, fruit, and breakfast breads. Haven Rooftop Restaurant and Bar (open for brunch, lunch and dinner) with evening entertainment and cocktails. Sushi Lab Rooftop (open for lunch and dinner). Chemistry Room Restaurant (intimate dining experience with tasting menu, open for dinner). Sushi by Bou (modern sushi speakeasy bar, open for lunch and dinner). 2 lounge bars. 

Please note: The rooftop restaurants and bar are owned by external businesses and are open to the public. Reservations are recommended.

Complimentary WiFi access. S.T.A.R concierge service. Room service*. 

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Please note: Minimum check-in age is 21. 

*Denotes local charge.

Please note: The rooftop restaurants and bar are owned by external businesses and are open to the public. Reservations are recommended

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3082)
  • Very good (1304)
  • Average (350)
  • Poor (109)
  • Terrible (61)
Image of the Tripadvisor rating A quirky and excellent hotel. Top notch staff.

Nov 30, 2023 Briancollins-1 Newcastle upon Tyne, United Kingdom

Great location and nicely decorated hotel. Rooms were great and spacious (for New York). The breakfast buffet was good with tea/coffee available 24/7. The staff in particular were superb, super helpful and friendly. Leonard and Jonathan went out of their way and nothing was a bother!
Image of the Tripadvisor rating New York Sanctuary

Nov 30, 2023 Damian W Bridgend County, United Kingdom

We stayed for Four Nights/Five Days . The hotel is very pretty and a stones throw from Times Square. Despite being so close to the hustle and bustle of NYC you don’t hear anything. The rooms are lovely, very clean and comfortable, a little on the small side but honestly it’s not an issue. The reception and door staff are really friendly, welcoming… Read more
We stayed for Four Nights/Five Days . The hotel is very pretty and a stones throw from Times Square. Despite being so close to the hustle and bustle of NYC you don’t hear anything. The rooms are lovely, very clean and comfortable, a little on the small side but honestly it’s not an issue. The reception and door staff are really friendly, welcoming and helpful. Breakfast was always nice, plenty of toast, fruit, cereals, snacks, tea & coffee to set you up for the day. There is also tea and coffee available in reception 24/7 which is a nice little touch. Really don’t get the negative reviews about the place. We would definitely stay here again. The rooftop bar is also a hit, great food and cocktails! Read less
Image of the Tripadvisor rating OVERPRICED

Nov 27, 2023 Helen G Bristol, United Kingdom

Another expensive hotel booked with TUI and another disappointment! We came back at 6pm on different occasions to find our room had not been made up 😡 had to ring reception apologies made but not good enough when you’ve been out all day. Careful when you book rooms. TUI booked ours when we arrived the room was so small you had to walk around each… Read more
Another expensive hotel booked with TUI and another disappointment! We came back at 6pm on different occasions to find our room had not been made up 😡 had to ring reception apologies made but not good enough when you’ve been out all day. Careful when you book rooms. TUI booked ours when we arrived the room was so small you had to walk around each other the wardrobe was a small hole in the wall. But the worst thing was THE SHOWER WAS ACTUALLY IN THE ROOM!!!!!! There was a curtain but everyone needs their privacy. The breakfast is very poor and very limited Read less
Image of the Tripadvisor rating Mostly great

Nov 23, 2023 Amanda R

For the most part, the Sanctuary Hotel was excellent. The reception staff were always helpful, and the room was lovely (small, but to be expected from a midtown New York hotel). The bed was very comfortable and we had a waterfall shower, which was great. The room was kept in a great condition during our stay. The one issue we had was that twice… Read more
For the most part, the Sanctuary Hotel was excellent. The reception staff were always helpful, and the room was lovely (small, but to be expected from a midtown New York hotel). The bed was very comfortable and we had a waterfall shower, which was great. The room was kept in a great condition during our stay. The one issue we had was that twice during our stay, on two days, we had someone come and knock on the door asking if we wanted room service. More worryingly, on the second occasion, the person knocked and then immediately unlocked the door and walked in while my partner was lying on the bed after a shower and I was in the shower - it made us wonder how many times random people had walked into our room, and left us feeling that the security was a bit lax. After all, room service is different from coming in and cleaning the room - I have never had people coming round knocking on doors to ask if you want any room service before, and I don't think it's a great way for a hotel to do things. There was a complimentary breakfast included in our stay, which was continental style - yoghurts, breads, bagels, pastries, cereal. Coffee and juice included. It was plentiful and kept well stocked, unless you come down in the last twenty minutes or so when they stop putting out new things. Read less
Image of the Tripadvisor rating Week in NYC

Nov 20, 2023 joanna j

What can I say, our first time in NYC and we had this wonderful hotel of calm amongst the mayhem of NY but minutes from the heart of times square. The beds and pillows were super comfy and the shower was wonderful. I'm glad we had a door to the shower for privacy as we had our daughter travelling with us. The breakfast was continental, fresh… Read more
What can I say, our first time in NYC and we had this wonderful hotel of calm amongst the mayhem of NY but minutes from the heart of times square. The beds and pillows were super comfy and the shower was wonderful. I'm glad we had a door to the shower for privacy as we had our daughter travelling with us. The breakfast was continental, fresh juice, cereals, pastries, bagels, toast, avocado and boiled eggs, tea and coffee. There was plenty to choose from and was a great start to our long days out. Everyone of the staff needs to be praised for their friendliness, helpfulness and pleasant manners. They were always saying enjoy your day, have a good day, welcome back, hope you had a nice day. It was so nice to hear. Yes you can hear noise!!! but this is the city that definitely does not sleep so some noise can be heard. Tends to quieten down between 3-4am a bit lol. If I do ever come to NYC again I will definitely be staying here. Thank you for making our holiday a truly memorable experience. Read less