Sanctuary Hotel

Midtown, New York

Haven Rooftop
Deluxe King Room, Sanctuary Hotel, New York, USA
Tender Restaurant
Superior Queen Room, Sanctuary Hotel, New York, USA
Haven Rooftop
Haven Rooftop
Superior Queen
Tender Restaurant
Tender Restaurant
Front Desk, Sanctuary Hotel, New York, USA
Haven Rooftop
Deluxe King Room, Sanctuary Hotel, New York, USA
Tender Restaurant
Superior Queen Room, Sanctuary Hotel, New York, USA
Haven Rooftop
Haven Rooftop
Superior Queen
Tender Restaurant
Tender Restaurant
Front Desk, Sanctuary Hotel, New York, USA

The hotel

The clue’s in the name — The Sanctuary Hotel is a haven in its own right. From a sushi restaurant and rooftop cocktail bar, to richly detailed rooms, you’ll be spoilt for choice with where to spend some down-time. Make the most of the complimentary breakfast each morning, and be fully-fuelled to spend the day exploring the Big Apple. You’ll even have the hotel’s S.T.A.R concierge on hand for ‘Service Tailored to Any Request’, so you can (quite literally) make this your very own sanctuary.

Amenities

  • Bar
  • Laundry Service
  • Internet Access
  • Close to City Centre

Where is it

On West 47th Street, 2 blocks from Times Square and 5th Avenue where it meets Broadway. Theatres, the Rockefeller Centre, St Patricks Cathedral and Fifth Avenue Shops are all within walking distance. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

113 rooms, all with air-conditioning, HDTV, iHome iPod docking stations, safe, mini-bar*, hairdryer, and iron and board. Superior Queen Rooms are approximately 210-225 sq ft with 1 queen-size bed, sleeping maximum 2 adults.

Deluxe King Rooms are more spacious at 315-325 sq ft with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 1 child (rollaway bed is available for an additional fee).

Deluxe Double Double Rooms are as above, but with 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Tender Restaurant (open for lunch and dinner). Sushi by Bou (open for lunch and dinner). Haven Rooftop (open for brunch, lunch and dinner) with evening entertainment and cocktails. Access to Equinox Luxury Health Club, located at Rockefeller Centre. Complimentary WiFi.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

One person must be aged 18 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2920)
  • Very good (1258)
  • Average (324)
  • Poor (92)
  • Terrible (46)
Image of the Tripadvisor rating STAY FAR AWAY

Jul 27, 2021 aldog723

I lost my wallet prior to my arrival in NYC. The doorman was checking i.ds at the door like this was some exclusive high line hotel. I got past ‘security’ and made it to the desk to check in and got denied access to my pre paid room. I explained to Carlos and Quanisha that I had lost my wallet and needed to stay because I didn’t have many more… Read more
I lost my wallet prior to my arrival in NYC. The doorman was checking i.ds at the door like this was some exclusive high line hotel. I got past ‘security’ and made it to the desk to check in and got denied access to my pre paid room. I explained to Carlos and Quanisha that I had lost my wallet and needed to stay because I didn’t have many more options!! I pulled up my id on my phone and also a photo of my credit card and got denied access to my stay. They said they would refund me my money and still haven’t gotten a credit back to my account. Look my wife and I have stayed at 5-6 star hotels in various parts of the world and this by far is the trashiest, most unprofessional service/treatment we have ever experienced. My wife and I went to the Arthouse hotel and got accommodated with me showing the same credentials on my phone (id and cc) with no issues. Arthouse went over the top to soothe me over and make us feel at home. I wouldn’t recommend this hotel to my worst enemy!!! STAY AWAY!! Read less
Image of the Tripadvisor rating OK, but hardly a 4-5 star hotel

Jul 25, 2021 Bethany B Maryland

The hotel is "fine," but that is it. For the prices charged and website promising STAR service, I expected much more. The hotel is not offering housekeeping because of "COVID" but it's probably more of a staffing issue. Breakfast was supposed to be included, but I was not told that it had to be ordered in advance. So the next day I had no… Read more
The hotel is "fine," but that is it. For the prices charged and website promising STAR service, I expected much more. The hotel is not offering housekeeping because of "COVID" but it's probably more of a staffing issue. Breakfast was supposed to be included, but I was not told that it had to be ordered in advance. So the next day I had no breakfast and was not even offered coffee or anything. For my second night, I was sure to place my order in advance. Coffee and juice were delivered to my door, but breakfast never arrived and no other alternative or solution was offered. NYC hotel rooms can be small, but this room is laughably tiny. Really, really small. The shower is open to the bedroom and essentially only 1 person can use the sink/bathroom/shower at one time. There is no lobby area or any area to wait until a room is ready. The restaurant and rooftop bar seem to be very popular and the doormen/BOUNCERS practically stopped me from going in to the hotel every time I returned until I showed them a room key. There were lines of people to get in to the hotel and it was very off putting to be questioned by the bellmen every time I arrived. There is a lot of construction around the hotel, which makes a lot of dust, but the noise cannot be heard from the room. Read less
Image of the Tripadvisor rating not as good as I expected

Jul 9, 2021 Criny New York City, New York

To be fair I went in May, so the pandemic was still looming... however, I decided to spend a few days there, also to support the hotel and NYC's recovery. The room was quite dark since it faced the alley, but quiet, the carpet was dirty, it felt it hadnt been clean in ages. Breakfast was delivered to the room, but they forgot so i had to call the… Read more
To be fair I went in May, so the pandemic was still looming... however, I decided to spend a few days there, also to support the hotel and NYC's recovery. The room was quite dark since it faced the alley, but quiet, the carpet was dirty, it felt it hadnt been clean in ages. Breakfast was delivered to the room, but they forgot so i had to call the front desk, they only had coffee, some stale muffin and yougurt. A pity, I really went there to support the hotel and because of the good reviews in the past and also the nice pics. but there are better hotels in NYC at that price Read less
Image of the Tripadvisor rating Overall a good experience. Not the quality I expected from the website/reviews/ratings.

Jun 13, 2021 Ashley B

Overall it was a good stay but it wasn’t quite what we were expecting. The parking was close (about a block and a half away) but there was no valet and we probably could have found cheaper parking on our own - though it would’ve been a little further. The directions they gave to the parking garage weren’t valid after 2 because of closed off… Read more
Overall it was a good stay but it wasn’t quite what we were expecting. The parking was close (about a block and a half away) but there was no valet and we probably could have found cheaper parking on our own - though it would’ve been a little further. The directions they gave to the parking garage weren’t valid after 2 because of closed off streets. Our bags, which were dropped off with the doorman to be taken up to our room, were sitting in the lobby when we returned about 15-20 minutes later. They informed us on check-in that breakfast was bagged and delivered to the room due to Covid and we needed to relay our preferences the night before. We did and requested it brought up at 8:30am. At 8:50 the next morning we called the front desk (with our personal cells because the phone in the room just gave us the busy signal whenever we tried to use it) and they said they’d tell the staff and have it brought up (no apology for being late or for not having us listed). At 9:00 I had to walk into the hallway and ask the lady who was delivering food to other rooms if we could also get food - she had no listing of our preference but was helpful and got us breakfast within another 5 minutes (croissant, somewhat dry muffin, cup of OJ, cup of coffee, yoplait yogurt and maybe an apple? We got one the second day but not the first and we didn’t get spoons for the yogurt..). Breakfast was delivered 20 minutes after our requested time the following morning, but we didn’t have to remind anyone so that was a step up. The rooftop bar, The Haven, was also a bit of a disappointment. The interior was great and the ambiance was as well. But there was pretty much no view and we had to make reservations for the bar (almost didn’t get to go up) even though we were staying at the hotel (we were not told on check in that reservations were needed, only that it was available for us to go to). As far as the room goes, the bed was very comfortable and plush! We loved the comforter and pillows. The room was decorated nicely and had everything you would need (no microwave or fridge, but we didn’t need one). Definitely oriented towards couples though (whichever as great for my husband and I). There was, unfortunately, construction on the Hotel’s street so it was pretty noisy but that’s no fault of theirs. Also, the location is great if you’re looking to be right at Time’s Square! Keep in mind though, being that close to Time’s Square means there’s lots of noise (yelling, honking, etc) late into the night. Overall we had a good stay, but the customer service and small details were lacking. Probably won’t stay with them again. Read less
Image of the Tripadvisor rating Superb stay and perfect location in NYC

May 21, 2021 NicoGicque Gustavia, St. Barthelemy

I stayed 8 days at the Sanctuary Hotel and everything was perfect. The welcome of the team was very professional and the room very clean and overall the Location of the Hotel at 200 Metres of Time Square is the Most. The Haven restaurant on the roof top is very nice and the Sushi Lab excellent. I will go back for sure...