Sheraton New York Times Square Hotel

Midtown, New York

Virgin rating

Starbucks® Cafe/Library Bar
Traditional Room
Superior Room
Starbucks® Cafe/Library Bar
Superior Room
Executive Suite
Hudson Market
Executive Suite
Executive Suite
Starbucks® Cafe/Library Bar
Traditional Room
Superior Room
Starbucks® Cafe/Library Bar
Superior Room
Executive Suite
Hudson Market
Executive Suite
Executive Suite

The hotel

A perfect location for a walking discovery of Midtown's highlights, including Central Park, Rockefeller Center and the bright lights of Times Square. Already a New York favourite, the Sheraton looks set to be more popular than ever! Guest rooms comfortable and supremely so, with contemporary furnishings and an elegant feel. Features include wall-mounted flatscreen TVs, chaise lounge chairs and that all-important Sheraton SweetSleeper bed! The fitness centre has also been revamped, and it’s nothing less than state-of-the-art Peloton bikes.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Close to City Centre

Where is it

In Midtown, on 7th Avenue and 53rd Street. 1 block from the subway. Radio City Music Hall and Broadway theatres within walking distance. Transfer time from John F. Kennedy International Airport: 35 minutes.

Hotel information

1,780 rooms and suites. All rooms feature the Sheraton Sweet Sleeper bed ensemble, air-conditioning, wall-mounted LCD flatscreen TV, alarm clock/radio, coffee maker, safe, iron and board and hairdryer. Traditional Rooms are 250 sq ft with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Rooms are 250 sq ft and are located on the 21st floor or higher with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Executive Suites are 500 sq ft and have separate living area, and include upgraded amenities including bathrobes and free bottled water, complimentary access to the Sheraton Club Lounge offering complimentary breakfast, afternoon hors d'oeuvres and a variety of beverage options, with 1 king-size bed and sofa bed, or 2 double beds and sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

  • Booking Bonus: Book by 25 Aug '24 to receive up to 50% off the accommodation cost between 10 Nov'23–25 Aug '24. Any applicable offers have been calculated into the prices shown. Offers may not be combinable.   

Hudson Market (open for breakfast). Starbucks® Café and Library Bar. Revamped fitness centre with Peloton bikes. 24-hour room service*. Convenience store. WiFi*. On-site parking $75 plus tax, per day (payable locally, subject to change).

The destination fee is included in the price

Destination fee inclusions: 

  • $30 Food & Beverage Credit redeemable at any property outlet to include Hudson Market, Starbucks Café or Library Bar.  The Food & Beverage Credit is a daily benefit and cannot be rolled over or accumulated.  Any unused portion has no value upon checkout.
  • Premium wireless internet plus free local & long-distance guest room telephone calls during your stay.
  • (2) Big Bus sightseeing tour tickets per “stay” 


Please note: benefits are subject to change.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 21 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4013)
  • Very good (4038)
  • Average (2130)
  • Poor (889)
  • Terrible (724)
Image of the Tripadvisor rating Outdated and overpriced

Dec 9, 2023 Jerry J

Outdated and in need of work. Paint and rugs are worn and Not acceptable for the price they charge. And They charge you $5 per bag if u arrive early. Good location for sight seeing shopping and restaurants. Long long lines to check in and longer lines for the coffee Starbucks in the lobby. Overall not worth the price.
Image of the Tripadvisor rating Great location - average hotel at best

Nov 27, 2023 D7494DUheather Anchorage, Alaska

This was my first time staying at this hotel. The location is really the best thing going for it. It is close to Central Park, Radio City Music Hall, Rockefeller Center and there is a subway station right there as well. However, there were a few big problems. First, the walls are paper thin. My husband and I were able to hear the entire… Read more
This was my first time staying at this hotel. The location is really the best thing going for it. It is close to Central Park, Radio City Music Hall, Rockefeller Center and there is a subway station right there as well. However, there were a few big problems. First, the walls are paper thin. My husband and I were able to hear the entire conversations of the people in the next room both with each other and on the phone. And they were by no means speaking loudly. The staff were generally nice (should be for as much as that hotel costs!). However, when I asked about internet connectivity in the business center, I was told that I could not use my own computer in their business center. They told me I could work in the lobby but not in the business center. Keep in mind I was working during off hours when no one was using it. And the lobby is always crazy busy so there would be no way to get any work done in there. I was not going to print anything in the business center either, I just wanted to do some work in a quiet place other than the room. If I tried to connect to the internet in the business center, I was prompted for an access code that I did not know, nor did any of the staff. (Thank goodness for iPhone hot spots!) Ultimately, I did use my own computer in there! I was super excited that they had a really nice fitness center with multiple Peloton bikes. Unfortunately, most of them did not work because either they were missing pedals, or they would not connect to the internet so you could not log into your Peloton account. Again, they required an access code that no one seemed to know. I think there were only two or three out of like 10 that could access the internet and that you could log in on. Word to the wise, bring cycle shoes with the regular clips and not the Peloton clips. The only two bikes with Peloton clips did not work. I found it interesting that they did not have work out mats (seems like a no-brainer to have those given the amount of equipment that they did have and areas that were clearly set aside for floor work.) and the wet wipes to clean the machines were only accessible from one dispenser. Little things but still these should not have been issues. This is the only hotel I have ever stayed at where they charge you to store your luggage. ($5/piece/day.). You would think that after spending as much money as that hotel costs per night they would at least throw in free. Did not do room service due to a fairly limited menu and all very expensive. But there is a deli/bakery, Shake Shack and Roxy Diner all right across the street. The rooms are definitely dated but they are clean, and the beds are comfortable though the pillows are thin and flat. And the elevators are super high speed which was a nice feature as well. Overall, I would not rate this as a four-star hotel. Maybe a solid 2.5-3. I really hope they add some noise insulation to the walls! Read less
Image of the Tripadvisor rating Keep down your expectations

Nov 25, 2023 DCdad43 Washington DC

I've stayed here a number of times, though not since 2016. I expect more from a $400/night hotel (or 52k Bonvoy points, as we did.) It's a great location. Easy walk to the heart of Times Square, Central Park and, on Thanksgiving, the parade. This place is tired and overpriced. Last time I was here there was a fabulous lounge on a high floor with… Read more
I've stayed here a number of times, though not since 2016. I expect more from a $400/night hotel (or 52k Bonvoy points, as we did.) It's a great location. Easy walk to the heart of Times Square, Central Park and, on Thanksgiving, the parade. This place is tired and overpriced. Last time I was here there was a fabulous lounge on a high floor with a killer view. Now, no lounge at all. The mandatory $30 "destination fee" comes with $30 in-house credit. Bring your patience if you want to use it at the we proudly serve Starbucks in the lobby. You can't miss it. It's the place with the 20 minute line. (The servers were very nice but understaffed for the crush.) I have lifetime platinum. Stayed at plenty of Sheratons. This is a warehouse for tourists, as my wife put it. Room details: Street noise audible on 19th floor. Hallway conversation comes through the door easily. The A/C has a shrill background noise that kept waking me up. Bed was meh. Locked, empty minibar taking up space for no apparent reason, like storing it here is just easier for the hotel.... as for platinum upgrades and perks, we booked this with my wife's gold Bonvoy account because she had a certificate. Front desk was brusque and rude, really, in refusing to add my name and higher status to the account. No upgrade. Not even a we sure appreciate your business and are sorry we can't do that. Regret staying here. There are so many better options. Read less
Image of the Tripadvisor rating Run down but great location

Nov 22, 2023 Tammy D

Outdated and run down hotel. No refrigerator or microwave in the rooms. Bed is very hard, can hear noise from outside and in the hallway. Can see daylight around the doorway, wallpaper is peeling and carpet is torn. Best thing about this hotel is its location.
Image of the Tripadvisor rating Concierge Service

Nov 19, 2023 Denise V

The hotel is a great place to stay! It decorated beautifully for Christmas, and the beds are clean and comfortable. I was completely disappointed by the concierge service. When I first stopped by the desk, no one was there. Finally after several minutes, she shows up, and asked if she could help me. That is the only thing she could do to help.… Read more
The hotel is a great place to stay! It decorated beautifully for Christmas, and the beds are clean and comfortable. I was completely disappointed by the concierge service. When I first stopped by the desk, no one was there. Finally after several minutes, she shows up, and asked if she could help me. That is the only thing she could do to help. Every question I asked, she retorted with another question. After several of her questions and getting an answer from me, I finally decided it was enough and thanked her for her service, but she still never answered my question. A stranger was happier to help me that the person paid to do so. Lesson learned. Read less