Sheraton New York Times Square Hotel

Midtown, New York

The hotel

Already a New York favourite, the Sheraton looks set to be more popular than ever! Having recently completed a multi-million dollar renovation programme, it’s been completely transformed into one of the city’s finest hotel residences! Okay, what’s new exactly? Well, guest rooms are not just comfortable they’re supremely so with contemporary furnishings and an elegant feel. Features include wall-mounted flatscreen TVs, chaise lounge chairs which convert into a bed, wireless Internet and that all-important Sheraton SweetSleeper bed! The fitness centre has also been revamped, and it’s nothing less than state-of-the-arts.

Amenities

  • Bar
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In Midtown, on 7th Avenue and 53rd Street. 1 block from the subway. Radio City Music Hall and Broadway theatres within walking distance. Transfer time from John F. Kennedy International Airport: 35 minutes.

Hotel information

1,780 rooms and suites. All rooms feature the Sheraton Sweet Sleeper bed ensemble, air-conditioning, wall-mounted LCD flatscreen TV, alarm clock/radio, coffee maker, safe, iron and board and hairdryer. Traditional Rooms are 250 sq ft with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Rooms are 250 sq ft and are located on the 21st floor or higher with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Club Rooms are 250 sq ft and are located on floors 44-46 with upgraded amenities including bathrobes and free bottled water, complimentary access to the Sheraton Club Lounge offering complimentary breakfast, afternoon hors d'oeuvres and a variety of beverage options, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Executive Suites are 500 sq ft and have separate living area, and include upgraded amenities including bathrobes and free bottled water, complimentary access to the Sheraton Club Lounge offering complimentary breakfast, afternoon hors d'oeuvres and a variety of beverage options, with 1 king-size bed and sofa bed, or 2 double beds and sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

Hudson Market (open for breakfast and lunch). Starbucks® Café and Library Bar (grab-and-go breakfasts, lunch and dinner, plus evening cocktails). Fitness Centre. 24-hour room service*. Convenience store. WiFi*. Self-parking $65 plus tax, per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 18 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3583)
  • Very good (3775)
  • Average (1963)
  • Poor (775)
  • Terrible (588)
Image of the Tripadvisor rating Fantastic location

Aug 16, 2019 robynv845 Greater Melbourne, Australia

Sheraton is a large clean hotel with pleasant staff & amenities. The lobby is fragrant with fresh flowers & bar , lounge seating & chandeliers. Old world charm with a dash of glam.. Mini bar does not allow you to store any food & there is no kettle just a coffee maker.. awkward.. room large clean & well appointed . Good cupboard space & large tv.… Read more
Sheraton is a large clean hotel with pleasant staff & amenities. The lobby is fragrant with fresh flowers & bar , lounge seating & chandeliers. Old world charm with a dash of glam.. Mini bar does not allow you to store any food & there is no kettle just a coffee maker.. awkward.. room large clean & well appointed . Good cupboard space & large tv. Annoying phone does not hang up properly & the room is dimly lit with lamps.. .We had breakfast included adequate eggs bacon , the usual but after 10am a little cold. Security is tight & the staff polite. Check in can take time as airline staff stay here as well. Lifts are good & really I could recommend this hotel for its amazing location, friendly staff & comfortable room. Would say check in is busy & concierge helpful.. perhaps do not go for the breakfast if on budget as cafes are soo close.. Read less
Image of the Tripadvisor rating Avoid . Not Sheraton standard- rooms or service.

Aug 16, 2019 Shonila M Dubai, United Arab Emirates

I stayed in 1404. Noisy with sound from the next room till 1 AM , doors banging and people screaming. The guest service did not answer the phone when I tried to reach them at night. No real solution offered the next morning by the manager. Was asked to come to the reception the next time should the problem persists and no one answers the phone at… Read more
I stayed in 1404. Noisy with sound from the next room till 1 AM , doors banging and people screaming. The guest service did not answer the phone when I tried to reach them at night. No real solution offered the next morning by the manager. Was asked to come to the reception the next time should the problem persists and no one answers the phone at the reception. That's it. AVOID. Read less
Image of the Tripadvisor rating Amazing stay in Sheraton New York Times Square Hotel

Aug 15, 2019 Companion52208374889

Pleasant check-in and helpful staff. Special thanks to Mr. Alex and Mrs. Nicole who was very helpful for the booking and during check-in. Hotel well located and recomended for those who realy want to know the city main attractions by walking.
Image of the Tripadvisor rating Rate change during stay without notice!

Aug 15, 2019 KD955 Brighton, Michigan

There was confusion with my rate upon check-in. I am a state government employee but the room was accidentally booked at a federal government rate. The check in staff said they would check with the manager and let me know if the rate would change during my stay. I received NO NOTICE of the rate change and as a result, my 5 day stay cost me… Read more
There was confusion with my rate upon check-in. I am a state government employee but the room was accidentally booked at a federal government rate. The check in staff said they would check with the manager and let me know if the rate would change during my stay. I received NO NOTICE of the rate change and as a result, my 5 day stay cost me $2300 instead of the $1200 original booking. Never being told about the stay I am stuck paying the full $2300!! Terrible customer service on the part of the hotel and Marriott Corp, especially for a 15+ year gold member. Who would agree to having their rate change to $700/nt when the original rate was $233? Shameful! Stay away from this hotel at all costs! Read less
Image of the Tripadvisor rating Wonderful hotel!

Aug 14, 2019 lkfields

My son, granddaughter and I stayed at the Sheraton Friday through Monday. I knew it was going to be a VERY NICE stay when we arrived just because of the beautiful appearance of the hotel before going in. The room was high end. We slept great. One of the nicest things was that our maid placed my granddaughter’s stuffed animal on the pillow. She… Read more
My son, granddaughter and I stayed at the Sheraton Friday through Monday. I knew it was going to be a VERY NICE stay when we arrived just because of the beautiful appearance of the hotel before going in. The room was high end. We slept great. One of the nicest things was that our maid placed my granddaughter’s stuffed animal on the pillow. She made it seem just like home. Very thoughtful. And I commend her for her thoughtfulness. You can be assured that if you stay at the Sheraton at Times Square that you will have a wonderful experience! Read less