Sheraton New York Times Square Hotel

Midtown, New York

Virgin rating

Starbucks® Cafe/Library Bar
Traditional Room
Superior Room
Starbucks® Cafe/Library Bar
Superior Room
Executive Suite
Hudson Market
Executive Suite
Executive Suite
Starbucks® Cafe/Library Bar
Traditional Room
Superior Room
Starbucks® Cafe/Library Bar
Superior Room
Executive Suite
Hudson Market
Executive Suite
Executive Suite

The hotel

A perfect location for a walking discovery of Midtown's highlights, including Central Park, Rockefeller Center and the bright lights of Times Square. Already a New York favourite, the Sheraton looks set to be more popular than ever! Guest rooms comfortable and supremely so, with contemporary furnishings and an elegant feel. Features include wall-mounted flatscreen TVs, chaise lounge chairs and that all-important Sheraton SweetSleeper bed! The fitness centre has also been revamped, and it’s nothing less than state-of-the-art Peloton bikes.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Close to City Centre

Where is it

In Midtown, on 7th Avenue and 53rd Street. 1 block from the subway. Radio City Music Hall and Broadway theatres within walking distance. Transfer time from John F. Kennedy International Airport: 35 minutes.

Hotel information

1,780 rooms and suites. All rooms feature the Sheraton Sweet Sleeper bed ensemble, air-conditioning, wall-mounted LCD flatscreen TV, alarm clock/radio, coffee maker, safe, iron and board and hairdryer. Traditional Rooms are 250 sq ft with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Rooms are 250 sq ft and are located on the 21st floor or higher with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Executive Suites are 500 sq ft and have separate living area, and include upgraded amenities including bathrobes and free bottled water, complimentary access to the Sheraton Club Lounge offering complimentary breakfast, afternoon hors d'oeuvres and a variety of beverage options, with 1 king-size bed and sofa bed, or 2 double beds and sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

  • Booking Bonus: Book by 25 Aug '24 to receive up to 50% off the accommodation cost between 10 Nov'23–25 Aug '24. Any applicable offers have been calculated into the prices shown. Offers may not be combinable.   

Hudson Market (open for breakfast). Starbucks® Café and Library Bar. Revamped fitness centre with Peloton bikes. 24-hour room service*. Convenience store. WiFi*. On-site parking $75 plus tax, per day (payable locally, subject to change).

The destination fee is included in the price

Destination fee inclusions: 

  • $30 Food & Beverage Credit redeemable at any property outlet to include Hudson Market, Starbucks Café or Library Bar.  The Food & Beverage Credit is a daily benefit and cannot be rolled over or accumulated.  Any unused portion has no value upon checkout.
  • Premium wireless internet plus free local & long-distance guest room telephone calls during your stay.
  • (2) Big Bus sightseeing tour tickets per “stay” 


Please note: benefits are subject to change.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 21 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4017)
  • Very good (4046)
  • Average (2138)
  • Poor (907)
  • Terrible (751)
Image of the Tripadvisor rating Avoid this Hotel at all costs

May 6, 2024 Miamicyclenut

I booked a room for my wife, before the stay I called to make sure everything was going to be OK and that she could check in. I was advised to call reservations and add her to the account/reservation and I did. When my wife went to check in she was immediately greeted with hostility and told that she was not on the reservation. When she let them… Read more
I booked a room for my wife, before the stay I called to make sure everything was going to be OK and that she could check in. I was advised to call reservations and add her to the account/reservation and I did. When my wife went to check in she was immediately greeted with hostility and told that she was not on the reservation. When she let them know that i had called, she was told that there was nothing on their screens and that she could not check in. Seth (the Manager) came out and continued to belittle and speak down to my wife and threaten her to move away from the front desk or face a canceled reservation. She did and i called members services. Bonvoy let me know that my wife and i were both now banned from the hotel. My wife and i have always done this and every hotel has been great and provided amazing service. Avoid this place if you can the staff is rude, dont believe me; give them a call and you will be able to tell from the first 10 seconds of a call. Read less
Image of the Tripadvisor rating Sheraton Times Square - Good location.

May 3, 2024 M A Scotland, United Kingdom

We stayed here for a week and had no problems, so not sure how accurate some of the negative reviews are. Our room was large enough for 3 adults and the rooms were cleaned daily, we found the staff friendly and helpful. We used our $30 towards breakfast from Starbucks or towards a drink before we went out for our evening meal. The hotel is very… Read more
We stayed here for a week and had no problems, so not sure how accurate some of the negative reviews are. Our room was large enough for 3 adults and the rooms were cleaned daily, we found the staff friendly and helpful. We used our $30 towards breakfast from Starbucks or towards a drink before we went out for our evening meal. The hotel is very busy with conferences and also other tourists, so around hotel entrance can have lots of people standing around. We went out for meals around Times Square and also Hells Kitchen, which was the area we preferred to eat as good choice of restaurants and diners. Westway diner was one of our favourites. We also enjoyed Summit One and going shopping at Woodbury Common. I would bring comfy footwear as you will do a lot of walking, also we didn't buy a metro card to use the subway, we just used our contact less bank card which worked fine. Overall we had a good time and would stay at the Sheraton again. Read less
Image of the Tripadvisor rating Dissapointed

Apr 25, 2024 giggy3 Saint Louis, Missouri

The noise was horrible! The beds were slanted with dips in the middle. I’ve been trying for a week to get a copy of my bill but only get voice mail. I will let my company know not to use this venue again for the conference. The lobby is beautiful but rooms are outdated.
Image of the Tripadvisor rating Waste of customer time

Apr 25, 2024 torontotravelbug6 Thornhill, Ontario, Canada

Got charged thousands even though I cancelled way before the deadline. Hotel will not resolve immediately. Nor will Sheraton. They asked me to call back. Waste of time. They don’t respect customers. I have to add more to this review to meet the minimum.
Image of the Tripadvisor rating Terrible!

Apr 19, 2024 WesleyGlogg Bronx, New York

Terrible service especially from the reception desk and security especially late night. Will absolutely never go again