Sheraton New York Times Square Hotel

Midtown, New York

The hotel

Already a New York favourite, the Sheraton looks set to be more popular than ever! Having recently completed a multi-million dollar renovation programme, it’s been completely transformed into one of the city’s finest hotel residences! Okay, what’s new exactly? Well, guest rooms are not just comfortable they’re supremely so with contemporary furnishings and an elegant feel. Features include wall-mounted flatscreen TVs, chaise lounge chairs which convert into a bed, wireless Internet and that all-important Sheraton SweetSleeper bed! The fitness centre has also been revamped, and it’s nothing less than state-of-the-arts.

Amenities

  • Bar
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In Midtown, on 7th Avenue and 53rd Street. 1 block from the subway. Radio City Music Hall and Broadway theatres within walking distance. Transfer time from John F. Kennedy International Airport: 35 minutes.

Hotel information

1,780 rooms and suites. All rooms feature the Sheraton Sweet Sleeper bed ensemble, air-conditioning, wall-mounted LCD flatscreen TV, alarm clock/radio, coffee maker, safe, iron and board and hairdryer. Traditional Rooms are 250 sq ft with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Rooms are 250 sq ft and are located on the 21st floor or higher with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Club Rooms are 250 sq ft and are located on floors 44-46 with upgraded amenities including bathrobes and free bottled water, complimentary access to the Sheraton Club Lounge offering complimentary breakfast, afternoon hors d'oeuvres and a variety of beverage options, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Executive Suites are 500 sq ft and have separate living area, and include upgraded amenities including bathrobes and free bottled water, complimentary access to the Sheraton Club Lounge offering complimentary breakfast, afternoon hors d'oeuvres and a variety of beverage options, with 1 king-size bed and sofa bed, or 2 double beds and sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

Hudson Market (open for breakfast and lunch). Starbucks® Café and Library Bar (grab-and-go breakfasts, lunch and dinner, plus evening cocktails). Fitness centre. 24-hour room service*. Convenience store. WiFi*. Self-parking $65 plus tax, per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 18 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3937)
  • Very good (3970)
  • Average (2053)
  • Poor (816)
  • Terrible (624)
Image of the Tripadvisor rating Not Sure What Happened

Apr 30, 2021 jdbricker

I used to stay here pre-COVID and always had a good experience. This time, the customer service hasn't been great. My sink had a leak that I had to call and have fixed. Also, there was a huge group of teenagers that had checked in the day after me and they were extremely loud. My partner is a platinum elite Marriott Bonvoy member and tried to have… Read more
I used to stay here pre-COVID and always had a good experience. This time, the customer service hasn't been great. My sink had a leak that I had to call and have fixed. Also, there was a huge group of teenagers that had checked in the day after me and they were extremely loud. My partner is a platinum elite Marriott Bonvoy member and tried to have us upgraded but we were told there were no suites. Read less
Image of the Tripadvisor rating Excellent customer service at Sheraton

Apr 17, 2021 F8748OVgabrielab

James and Rich are the best part of this hotel. My daughter and I were visiting New York and had some issues regarding luggage and a reservation. Their kindness and willingness to help made it possible for us to have a wonderful time at MOMA. They really went out of their way to make our NY visit a great one. Thank you James and Rich!!
Image of the Tripadvisor rating Poor service

Apr 16, 2021 rickdZ8115LS New York City, New York

Booked a room for three nights. Second night, room card didn't work. Went to front desk. Was told I checked out. I informed attendant that I had requested three. Took a while. They reopened my reservation. Security had to let me into my room, nothing was removed. Weird. They checked me out and left my belongings. Third night. Key didn't work… Read more
Booked a room for three nights. Second night, room card didn't work. Went to front desk. Was told I checked out. I informed attendant that I had requested three. Took a while. They reopened my reservation. Security had to let me into my room, nothing was removed. Weird. They checked me out and left my belongings. Third night. Key didn't work again. Went to front desk. Got new key. It worked. Room was clean, towels were better than other hotels, still, no hotel has decent towels. Bonvoy. No coffee, didn't offer me a bottle of water. Disappointing. Read less
Image of the Tripadvisor rating Good Experience During Covid

Apr 2, 2021 MarbleheadFamily Marblehead

I have stayed here many tinmes before. The hotel is always busy and bustling. I cannot give an excellent rating because everything was closed in the hotel and they did not even give coffee in the morning. I am giving this 4 stars because the staff were so nice and accomodating. Even though there is a pandemic and they only have 8-10 floors open… Read more
I have stayed here many tinmes before. The hotel is always busy and bustling. I cannot give an excellent rating because everything was closed in the hotel and they did not even give coffee in the morning. I am giving this 4 stars because the staff were so nice and accomodating. Even though there is a pandemic and they only have 8-10 floors open they still could be providing some level of service to their elite members. Again kudos to the staff for the great effort. Read less
Image of the Tripadvisor rating Lovely rooms but very disappointing treatment by reception staff

Jan 1, 2021 Hyacinth16 Bournemouth, United Kingdom

I stayed her last February 2020. The hotel is lovely, clean and quite luxurious but the behaviour of the reception staff was ver y poor. My friend and I were offered an upgrade for an increased rate but the first room showed to us looked over the power system and did not have the view we asked for. We did get our extra money refunded but it left… Read more
I stayed her last February 2020. The hotel is lovely, clean and quite luxurious but the behaviour of the reception staff was ver y poor. My friend and I were offered an upgrade for an increased rate but the first room showed to us looked over the power system and did not have the view we asked for. We did get our extra money refunded but it left a nasty taste. During a power cut we were not offered any refreshments in a very difficult time and members of our party were kept waiting and queueing for hours at the desk for their rooms. However, the worst incident to report was when my sister in law from the Philippines arrived at the hotel and asked to be connected to my room. She later told me the staff were extremely rude to her. They did not put her call through successfully to my room, and we did not meet. She had travelled from Australia and I from England, but we never managed to meet up. Drinks were also very expensive. I would never personally stay in this hotel again for these reasons. There will surely be somewhere better. Read less