Sheraton New York Times Square Hotel

Midtown, New York

Virgin rating

Starbucks® Cafe/Library Bar
Traditional Room
Superior Room
Starbucks® Cafe/Library Bar
Superior Room
Executive Suite
Hudson Market
Executive Suite
Executive Suite
Starbucks® Cafe/Library Bar
Traditional Room
Superior Room
Starbucks® Cafe/Library Bar
Superior Room
Executive Suite
Hudson Market
Executive Suite
Executive Suite

The hotel

A perfect location for a walking discovery of Midtown's highlights, including Central Park, Rockefeller Center and the bright lights of Times Square. Already a New York favourite, the Sheraton looks set to be more popular than ever! Guest rooms comfortable and supremely so, with contemporary furnishings and an elegant feel. Features include wall-mounted flatscreen TVs, chaise lounge chairs and that all-important Sheraton SweetSleeper bed! The fitness centre has also been revamped, and it’s nothing less than state-of-the-art Peloton bikes.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Close to City Centre

Where is it

In Midtown, on 7th Avenue and 53rd Street. 1 block from the subway. Radio City Music Hall and Broadway theatres within walking distance. Transfer time from John F. Kennedy International Airport: 35 minutes.

Hotel information

1,780 rooms and suites. All rooms feature the Sheraton Sweet Sleeper bed ensemble, air-conditioning, wall-mounted LCD flatscreen TV, alarm clock/radio, coffee maker, safe, iron and board and hairdryer. Traditional Rooms are 250 sq ft with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Rooms are 250 sq ft and are located on the 21st floor or higher with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Executive Suites are 500 sq ft and have separate living area, and include upgraded amenities including bathrobes and free bottled water, complimentary access to the Sheraton Club Lounge offering complimentary breakfast, afternoon hors d'oeuvres and a variety of beverage options, with 1 king-size bed and sofa bed, or 2 double beds and sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

Hudson Market (open for breakfast). Starbucks® Café and Library Bar. Revamped fitness centre with Peloton bikes. 24-hour room service*. Convenience store. WiFi*. On-site parking $75 plus tax, per day (payable locally, subject to change).

The destination fee is included in the price

Destination fee inclusions: 

  • $30 Food & Beverage Credit redeemable at any property outlet to include Hudson Market, Starbucks Café or Library Bar.  The Food & Beverage Credit is a daily benefit and cannot be rolled over or accumulated.  Any unused portion has no value upon checkout.
  • Premium wireless internet plus free local & long-distance guest room telephone calls during your stay.
  • (2) Big Bus sightseeing tour tickets per “stay” 


Please note: benefits are subject to change.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 21 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4020)
  • Very good (4054)
  • Average (2153)
  • Poor (919)
  • Terrible (771)
Image of the Tripadvisor rating Gross

Sep 3, 2024 Thomas J

Terrible hotel. I'm a very loyal Marriott Bonvoy with Titanium Elite benefits and this was the worst Marriott property I have stayed. Our first room had mold down the wall in the bathroom, the second room was equally as dirty as the first. The furniture is worn, dirty and heavily damaged. The shower was covered in mildew/mold, the A/C vents… Read more
Terrible hotel. I'm a very loyal Marriott Bonvoy with Titanium Elite benefits and this was the worst Marriott property I have stayed. Our first room had mold down the wall in the bathroom, the second room was equally as dirty as the first. The furniture is worn, dirty and heavily damaged. The shower was covered in mildew/mold, the A/C vents were caked in dust. The staff really isnt that friendly other than the breakfast staff. Overall, I wouldnt recommend this place to anyone. Read less
Image of the Tripadvisor rating if you’re doing Broadway, there are far better choices of accommodation than this down-trodden Sheraton

Sep 1, 2024 steffilee New York City, New York

i’m shocked by the good reviews of this establishment. horrible hotel, indifferent staff, run down, dark, very outdated. some of the electrical outlets didn’t work. friends of ours had to change rooms because of mold issues. i suppose it works if you’re going to the theater , but the area is super-congested and in a not-very-pleasant area of… Read more
i’m shocked by the good reviews of this establishment. horrible hotel, indifferent staff, run down, dark, very outdated. some of the electrical outlets didn’t work. friends of ours had to change rooms because of mold issues. i suppose it works if you’re going to the theater , but the area is super-congested and in a not-very-pleasant area of times square (not that there’s anything pleasant about times square ). had to stay there for business and ended up changing hotels because it was so sub-standard Read less
Image of the Tripadvisor rating Horrible experience

Aug 31, 2024 arthi r

The front desk is awful and the staff were very rude . I would not recommend this place to anyone . The rooms were not ready on time and when we came back they made us stand in line for 1 hour after already checking in .. the worst place we have stayed in NY so far .
Image of the Tripadvisor rating Toilet did not work and black mold on the couch!

Aug 30, 2024 Micah M

When we arrived at our room, we immediately noticed the toilet was constantly running. I tried to jiggle the handle and flush it with no success. I had to remove the tank cover each time we used the toilet and reach in to pull up the plunger to flush. On the way to dinner, I called the front desk and told them about the toilet. When we returned… Read more
When we arrived at our room, we immediately noticed the toilet was constantly running. I tried to jiggle the handle and flush it with no success. I had to remove the tank cover each time we used the toilet and reach in to pull up the plunger to flush. On the way to dinner, I called the front desk and told them about the toilet. When we returned several hours later, the toilet did not work still. All night and in the morning I had to reach into the toilet to flush. We also noticed the couch cushion was upside down and the zipper was facing out. Curious, I flipped the cushion over and discovered black mold. I have pictures! I went down for breakfast and shared the toilet and mold story with the morning manager, Amanda. She put me I a new room, which was better and said she was going to add points on to my Marriot Bonvoy account. The points are still not there! I am also a Hilton Honors member and never had an experience like this at their hotels. I canceled my hotel reservation with Marriott for October in NYC because of this bad experience and lack of response. Make this right, Marriott or I will never book at your hotels again. Read less
Image of the Tripadvisor rating Business trip, hotels were booked, had no choice, stayed in this yucky place.

Aug 29, 2024 Todd S Bryn Mawr, Pennsylvania

Rooms are dated. They are not all that clean. They only give you two bottles of water even though you’re titanium elite for life. The staff is not that helpful. There is no lounge at the end of the day, you’re going to pay a lot of money for a dated old dirty room.