Sheraton New York Times Square Hotel

Midtown, New York

The hotel

Already a New York favourite, the Sheraton looks set to be more popular than ever! Having recently completed a multi-million dollar renovation programme, it’s been completely transformed into one of the city’s finest hotel residences! Okay, what’s new exactly? Well, guest rooms are not just comfortable they’re supremely so with contemporary furnishings and an elegant feel. Features include wall-mounted flatscreen TVs, chaise lounge chairs which convert into a bed, wireless Internet and that all-important Sheraton SweetSleeper bed! The fitness centre has also been revamped, and it’s nothing less than state-of-the-arts.

Amenities

  • Bar
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In Midtown, on 7th Avenue and 53rd Street. 1 block from the subway. Radio City Music Hall and Broadway theatres within walking distance. Transfer time from John F. Kennedy International Airport: 35 minutes.

Hotel information

1,780 rooms and suites. All rooms feature the Sheraton Sweet Sleeper bed ensemble, air-conditioning, wall-mounted LCD flatscreen TV, alarm clock/radio, coffee maker, safe, iron and board and hairdryer. Traditional Rooms are 250 sq ft with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Rooms are 250 sq ft and are located on the 21st floor or higher with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Club Rooms are 250 sq ft and are located on floors 44-46 with upgraded amenities including bathrobes and free bottled water, complimentary access to the Sheraton Club Lounge offering complimentary breakfast, afternoon hors d'oeuvres and a variety of beverage options, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Executive Suites are 500 sq ft and have separate living area, and include upgraded amenities including bathrobes and free bottled water, complimentary access to the Sheraton Club Lounge offering complimentary breakfast, afternoon hors d'oeuvres and a variety of beverage options, with 1 king-size bed and sofa bed, or 2 double beds and sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

Hudson Market (open for breakfast and lunch). Starbucks® Café and Library Bar (grab-and-go breakfasts, lunch and dinner, plus evening cocktails). Fitness Centre. 24-hour room service*. Convenience store. WiFi*. Self-parking $65 plus tax, per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 18 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3757)
  • Very good (3877)
  • Average (2014)
  • Poor (799)
  • Terrible (611)
Image of the Tripadvisor rating Sheraton NYC

Nov 19, 2019 virginialamboll Stanton, United Kingdom

Lovely and clean hotel. Conveniently located near Time Square making it ultra easy to get around town which incidentally is located close to the tube station. The windows are sound proof so you aren’t getting all the traffic noise and a better night’s sleep. The mattress is amazing! Best nights sleep I’ve ever had!
Image of the Tripadvisor rating Good location but hotel was average

Nov 19, 2019 gmlau1223 tustin, ca

Great location but hotel is a little outdated and the rooms are small. There is no room service after midnight, so if you get in late, plan on getting something to eat beforehand. Service was good, but there were some mechanical issues during my stay (i.e. TV no working, elevators not working).
Image of the Tripadvisor rating Outstanding!

Nov 19, 2019 Ericadl1

Great service was provided by a friendly staff. The room was spacious and comfortable. The best part is the location central to everything you want to do in Ny at a great price. I will definitely return and stay at the Sheraton in Times Square.
Image of the Tripadvisor rating Overcharging

Nov 19, 2019 cloeye10 Akron, Ohio

This hotel was great for the location and room. The staff are terrible and the management is worse. I upgraded and was charged a 300 hold for 75 upgrade essentially taking all of my money for the weekend. No one offered a reasonable explanation and the they were rude on top of it. I spoke to two manager and got no apology. I would have been stuck… Read more
This hotel was great for the location and room. The staff are terrible and the management is worse. I upgraded and was charged a 300 hold for 75 upgrade essentially taking all of my money for the weekend. No one offered a reasonable explanation and the they were rude on top of it. I spoke to two manager and got no apology. I would have been stuck with no way to the airport if my friend didn’t pay for it. I will never stay here again. I also got no bill print out and the tv check out didn’t work. Read less
Image of the Tripadvisor rating Not quite up to scratch

Nov 18, 2019 KPL0608 Cardiff, UK

Firstly, it's not on Times Square, Times Square is a good 10 minute walk down 7th Avenue, secondly, our room had plumbing problems with the toilet, bath and sink, all quickly resolved, but not what you expect from a 4* hotel. Lastly, whilst the staff on the Concierge desk were extremely helpful in resolving the plumbing issues, that can't be said… Read more
Firstly, it's not on Times Square, Times Square is a good 10 minute walk down 7th Avenue, secondly, our room had plumbing problems with the toilet, bath and sink, all quickly resolved, but not what you expect from a 4* hotel. Lastly, whilst the staff on the Concierge desk were extremely helpful in resolving the plumbing issues, that can't be said for the security staff "guarding" the restrooms in the lobby area. I appreciate that the hotel needs to monitor who uses them, and for this reason keeps them locked, with access determined by your room key. However, having checked out and waiting for ride to airport, need to use restroom, "not a problem" says concierge desk, ask security. This is the issue, the security official was rude, abrupt, and couldn't have been more unhelpful if he tried, not what I expect from a brand like Sheraton Read less