The New Yorker, A Wyndham Hotel

The rooms themselves were fine. The hotel is FINE. Its an older building with interesting history and a pretty cool little set of museum stuff in the business area. But the rooms are VERY small. Which I know isn't that wild of a thing in New York City but its not ideal as I was traveling with a lot of luggage for a convention and had almost no room to put it. The bed took up half of the room. Which again I understand and its fine. Not Ideal but fine. My main issue and why I'm giving such a low rating is that when I booked my room well in advance in August I booked it for 2 people. I wasn't sure if my friend could come with me so I didn't add her name to reservation. That SHOULDN'T have mattered. But when I added her name to the reservation about a week before the check in date they said I had modified the reservation (which already had 2 people on the reservation just no name for the second person) they charged me 25$ a night for adding another person to the reservation. This was just wildly unfair and didn't make sense to me because I wasn't CHANGING anything. Just adding her name. So 130$ later my friend tries to check into the room and her name WASN"T EVEN ON THE RESERVATION. SO they charged me an extra 130 for absolutely nothing. And I called to try and fix this as soon as i got the email saying that the reservation had changed and they kept saying that I had my information wrong even though I had the print out of the first email with the original cost right in front of me. They kept asking if I booked through a third party when I booked WITH THEM through THEIR website. Eventually I got sent to the customer service line and they weren't able to do anything other than say "Yes you're right it seems weird that they did this. Here's your case file and they'll call you after THEY decide if you should be reimbursed. It could take about a week" Which would be after my trip was over. So I MAY get a refund for my money and I MAY not and most likely won't because no one wanted to believe me that I had proof of a cheaper and different charge before hand because when they changed my reservation they changed the data in the system. Again. HER NAME WASN"T EVEN ON THE RESERVATION WHEN WE GOT THERE. So definitely book somewhere else where they have their stuff together and aren't going to try to steal money out of you for absolutely no reason. Read less

I am a world traveler and this was honestly one of the worst hotels I have ever stayed in. The fact that this hotel claims to be a 4 star hotel is an outright lie. I have stayed in several real 4 star hotels and this hotel is more like a 1 star hotel. The lobby looks nice and the photos of the rooms are extremely misleading which is all to trick travelers into thinking the hotel is actually decent, but this is all a lie. As soon as you get off the elevator to your room, the hallway is dim, carpets are old, walls need painting, and it smells musty. The rooms themself are literally a few feet larger than the bed and the bathroom was just mediocre and extremely old fashioned. The bath faucet dripped loudly the entire stay, there was hardly any counter space above the sink, and they barely supply enough soap for one use. At night, there was this disturbingly loud creaking noise which seemed to be coming from the pipes or air conditioning vents which kept us awake. Overall, do not be tricked into staying into this hotel like I was. Honestly I would give it 0 stars if I could and I am infuriated that this website would claim it to be 4 stars. What a disgrace! Read less

I’ll get a couple positives out of the way, hence the 2 star review: -great location -comfortable bed -nice lobby Now for the rest: -I understand part of this hotel’s appeal is the retro/Art Deco vibe, but literally nothing was updated or in good condition. I’ve stayed in plenty of hotels that trade in nostalgia and have been much nicer and better kept up. -tiniest hotel room I’ve stayed in in a long time. Just a bed and a narrow walkway to the bathroom. -Not nearly enough towels provided. Found this out the hard way when I was dripping wet and my husband had to call down for more towels. Took almost an hour for them to be delivered. -the bathroom has no fan or ventilation. This means after you shower the whole bathroom and everything in it is literally dripping wet from the condensation. Towels, toilet paper, any toiletries you had. It’s literally like standing in a cave with water dripping down on you. Horrible. -no counter in the bathroom, just a standing sink, so no place to store toiletries. -we were supposed to have a room with a view and did not. You can see a sliver of the MSG if you lean all the way against the corner of the window, otherwise we’re looking at walls of other buildings. The family we were traveling with had a beautiful view of the Empire State Building, so I guess it’s a crap shoot. -on the bed they only provided 1 sheet and 1 very thin blanket, no comforter or quilt or anything. Kind of ridiculous considering it’s November. Did call down to get extra blankets and again it took about an hour. -any time I had to have something delivered to the room (blankets and towels) it was a 10 min wait on the phone and an hour for delivery. This seems really excessive. Will absolutely never stay here again. With so many options in NYC why settle for something so shabby? Read less

Went to NYC for a 50th Birthday pressie and I booked this hotel as part of a package of which I was not disappointed by this location of the Hotel or it's staff. Located right in the heart of the city - Maddison Square Gardens opposite, 5 mins walk to Macy's and 10 mins if that to the Empire State Building. Upon checking in - I had no issue at all - the reception staff whilst busy were very polite and friendly and allowed us to check in early as a waiver which was a very nice service indeed. The queen metro room ( paid extra for a view) whilst small was very clean and tidy and actually very comfortable - no issue with house keeping or the condition/apperance ( Room 3303).Yes some of the corridors are a little outdated but it has an art deco feel that cannot be replicated with modernisation. We loved it. Reception are is beautiful - clean and plenty of helpful staff again - yes you have to produce your room key to be allowed to the lifts - but that is no problem at all - in fact quite re assuring that the hotel thinks about the safety of it's customers. The Doormen were extremely helpful in getting us Taxis' as it is a bit crazy to get one and they open and close the doors for you - just good old fashion good manners and professional service. Overall I very happy customer and this made my first time visit to New York a very enjoyable one indeed - can recommend this hotel despite some of other customers' experiences - nothing wrong with mine - Well Done to All at this Hotel. !!!! Read less

Well where do you begin, if you like Art Deco architecture it's fabulous. As a hotel it leaves a lot to be desired. Lobby etc.great,rooms are a lottery. Allegedly they are STILL in the process of upgrading rooms.I presume we were allocated a room awaiting an upgrade. The only description is shabby. Staff again are a lottery, some great, others surly at best.The Tick Tock diner which is part of the establishment is reasonably priced for NYC is tragic, food and service wise.This hotel need to get their act together, not rest on their past laurels. Shame though it is. Go else where.P.S.When checking out no one asked"How was your stay?"If they had asked I would have voiced my concerns rather than this negative review. Read less