W New York Times Square

Midtown, New York

The hotel

You may be in the heart of NYC but you’ll enjoy peace and quiet in a W hotel room. Head to The Living Room, complete with DJs and an extensive drinks list! The hotel’s Blue Fin Restaurant is also highly recommended, and comes complete with a sushi bar. If that's not enough, there's Dos Caminos serving Mexican fare, and a margarita bar! Directly facing the bright lights of Broadway, a dramatic, floating, stainless steel staircase leads the way to a semi-private alcove dining area where guests can kick-back and listen to the music of Miles Davis, John Coltrane and Dizzy Gillespie. A wonderful place to stay for couples, friends and family, you’ll also enjoy the W’s famous Whatever/Whenever service – nothing is too much trouble for the staff, all you have to do is ask!

Amenities

  • Bar
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In Times Square, a stone’s throw from the theatre district and many of the city’s renowned museums. Transfer time from John F. Kennedy International Airport: 60 minutes.

Hotel information

466 rooms and 43 suites. All with air-conditioning, satellite TV, telephone, WiFi access*, mini-bar*, tea/coffee maker, complimentary bottled water, Bliss® sinkside bath amenities, safe, hairdryer, bathrobes, slippers and iron and board. Wonderful Rooms are 288 sq ft and are located on floors 10 through 25 with city views, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Spectacular Rooms are 288 sq ft and are located on floors 18 through 57 with skyline views, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Cool Corner Rooms are 288 sq ft and are located on floors 26 through 57 with views of either the Hudson River or Times Square, with 1 king-size bed, sleeping maximum 2 adults.

Fantastic Suites are 625 sq ft and are located on floors 15 through 39 with Broadway views, separate living room with Bose® wireless Bluetooth speaker, 55” flat screen TV and a W MixBar, and 1.5 bathrooms, with 1 king-size bed and sofa bed in living room, sleeping maximum 3 adults or 2 adults and 1 child.

Marvelous Suites are 625 sq ft and are located on floors 40 through 55 with panoramic Broadway views, separate living room with Bose® wireless Bluetooth speaker, 55” flat screen TV and a W MixBar, and 1.5 bathrooms, with 1 king-size bed and sofa bed in living room, sleeping maximum 4 adults or 2 adults and 2 children.

Dos Caminos (Mexican restaurant and margarita bar, open for lunch and dinner). Blue Fin (seafood restaurant with sushi and cocktail bar, open for breakfast, lunch, dinner). The Living Room Bar. FIT fitness centre. 24-hour room service*. Complimentary WiFi in lobby and public areas. Valet parking $75 for standard vehicles and $85 for oversized vehicles, plus tax per day (payable locally, subject to change).

*Denotes local charge.

One person must be aged 18 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2055)
  • Very good (1489)
  • Average (687)
  • Poor (380)
  • Terrible (238)
Image of the Tripadvisor rating Will not stay there again

Nov 19, 2019 poyyour Doha, Qatar

My husband and I stayed at the W hotel for two nights. I have to admit, we both got disappointed. Staff and location are great, but the hotel itself isn't in good condition. We haven't had hot water during our stay. Even after recognition visit we got no hot water. For freezing November it was huge inconvenience. Lights weren't working inside… Read more
My husband and I stayed at the W hotel for two nights. I have to admit, we both got disappointed. Staff and location are great, but the hotel itself isn't in good condition. We haven't had hot water during our stay. Even after recognition visit we got no hot water. For freezing November it was huge inconvenience. Lights weren't working inside the build-in closet and by the bed, the bathroom wasn't clean well. We book a ”wonderful” room and view was far from being wonderful. I wouldn't stay there again and wouldn't recommend for the price we paid. Read less
Image of the Tripadvisor rating Family Holiday

Nov 18, 2019 James B London, England, United Kingdom

When we arrived to check in we had a very warm welcome. We had booked one family room through the airline that we were travelling with. We had all the correct documentation to show this although the hotel had us booked down for two family rooms. They cancelled without any fuss although the next day i was shocked to see that they had charged my… Read more
When we arrived to check in we had a very warm welcome. We had booked one family room through the airline that we were travelling with. We had all the correct documentation to show this although the hotel had us booked down for two family rooms. They cancelled without any fuss although the next day i was shocked to see that they had charged my card over £500 cancellation fee. Fortunate for us we weren't relying on that money although others be warned... It's not a simple process getting it back. 10 days later the money was returned almost £30.00 short. They blamed exchange rate and visa charges. I have spent almost 30 minutes on the phone from UK to USA without resolution. I won't spend any more time or cost on the phone chasing it but feel that i must make others aware. Especially if you're on a tight budget. Read less
Image of the Tripadvisor rating Last minute

Nov 16, 2019 thomasadams356

Stay at the W Times Square from Thursday to Saturday. Simply amazing. Checkin late around 7pm by the lovely front desk agent Ms. Perez. Concierge Jarrod is the best. He made excellent suggestions and obviously one of the top in his field.Ari the other Concierge was amazing as well. The room was 5 star with a view to die for of times Square. Hotel… Read more
Stay at the W Times Square from Thursday to Saturday. Simply amazing. Checkin late around 7pm by the lovely front desk agent Ms. Perez. Concierge Jarrod is the best. He made excellent suggestions and obviously one of the top in his field.Ari the other Concierge was amazing as well. The room was 5 star with a view to die for of times Square. Hotel is so comfortable and convenient you don't want to leave. Highly recommended and can't wait to stay again.My experience was excellent. Great stay. Tom Read less
Image of the Tripadvisor rating Great Stay

Nov 15, 2019 Enia E Boca Raton, Florida

We were in the hotel for 4 nights, stayed in the 49th floor. Firstly, as I am "OLD" school its not my style of hotel.. but this being said.. services was VERY VERY GOOD. Since we walked in and were greeted at the door and told were to go for checkin. The young man that helped us was super nice and helpful, as were the other staff members we met… Read more
We were in the hotel for 4 nights, stayed in the 49th floor. Firstly, as I am "OLD" school its not my style of hotel.. but this being said.. services was VERY VERY GOOD. Since we walked in and were greeted at the door and told were to go for checkin. The young man that helped us was super nice and helpful, as were the other staff members we met downstairs. OUTSTANDING SERVICE FROM CONCIERGE.. MR. DAVID ALMADA AND JERROD MEJIA... not only helpful but nice super nice!!!!... so congrats!!!!! Room service was amazingly quick and food was good!! we had breakfast twice at the Blue Fin, food was good but service was very very very very slow.. just an idea... buffet?? ....... Had dinner in Dos Caminos, GOOD!! and Alexandra our server... Super super nice and what she told us would be nice to try food wise was delicious!!!!..... Room was a bit small, even though it was a super room with a view.. and bathroom was a bit small and outdated, and noise from outside. .. but we had an amazing stay none the less! so thanks for making my niece's first visit to the city a great one!! Read less
Image of the Tripadvisor rating Messy procedure

Nov 12, 2019 754mrs Dubai, United Arab Emirates

I stayed there during the UN General Assembly. It was a nightmare of traffic. Walking was faster than any car, as the hotel being at the heart of NY Time Square. A lot of traffic to get in or out of the hotel area. If into Time Square then this us your place. Check in was a bit of mess. It took some time to figure out my room for no clear… Read more
I stayed there during the UN General Assembly. It was a nightmare of traffic. Walking was faster than any car, as the hotel being at the heart of NY Time Square. A lot of traffic to get in or out of the hotel area. If into Time Square then this us your place. Check in was a bit of mess. It took some time to figure out my room for no clear reason. Frankly the guy at the reception was very nice but kinda clueless and had to go around check with other two colleagues before finally giving me the room key. I've had to change my room for a larger room on a higher floor for "extra" since the first is noisy and small. Luggage are handled by me in person upon check in. Halfway during my stay, I got locked out of my room. The hotel management couldn't reach me by phone to fix a credit card missing digit issue. So they didn't wait for me the come back or leave a not at the door. They locked me out. It took me 5 minutes to fix the credit card issue and around an hour to get in. The room door wouldn't open as it was locked by security and had me go up and down to the reception few times and wait at the corridor after a long day for the door issue to be fixed after few people going back and forth. Funny enough, they expect me to be ok with this whole unneeded drama. It didn't end here. Upon check out, the line was long so I was told by the reception to handover the room key and the bill will be emailed to me in few hours. To this day, 2 months later, no bill showed up whatsoever. I couldn't even claim my points online since the points system was as lame as process and asks for the bill number. I didnt know whether the issue was about the people, they seemed nice, or the process . Frankly, this was one of the unpleasant experiences to remember I had been through which would be my filter before I would even consider going back to this hotel. Read less