Westin New York Grand Central

Midtown, New York

The hotel

Thanks to its amazing midtown Manhattan location, this brand spanking new Westin hotel places guests right at the action-packed heart of NYC with a full quota of modern amenities and features to ensure your stay is one to really remember.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Valet parking
  • Close to City Centre

Where is it

In the heart of midtown Manhattan on 42nd Street at 3rd Avenue, just a few blocks from the Empire State Building, Bryant Park and The New York Public Library. Transfer time from John F. Kennedy International Airport: 25 minutes.

Hotel information

774 rooms and suites. All with air-conditioning, HDTV with premium channels, WiFi access*, safe, one-cup coffee maker with Starbucks® coffee, Westin Heavenly Bed®, iron and board, mini-bar*, bathrobes and hairdryer. Traditional Rooms are 310 sq ft and offer picturesque views of the city with 1 king-size bed and sofa bed or 2 queen-size beds, sleeping maximum 4 adults.

Deluxe Rooms are 330 sq ft with 1 king-size bed and sofa bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Premium King Rooms are 350 sq ft and offer views of the Chrysler Building or Empire State Building, with 1 king-size bed and sofa bed, sleeping maximum 3 adults.

THE LCL: Bar & Kitchen (open for breakfast, lunch and dinner). WestinWORKOUT® Fitness Studio. WiFi access*. Room service*. Laundry/dry-cleaning facilities*. Concierge. Complimentary WiFi in lobby and public areas. Babysitting service*. Valet parking $65 plus tax per day (payable locally; subject to change).

This hotel has a resort fee of $25 plus tax per room, per day (payable locally, subject to change)

*Denotes local charge.

One person must be aged 21 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2058)
  • Very good (1882)
  • Average (665)
  • Poor (270)
  • Terrible (229)
Image of the Tripadvisor rating Horrible Customer Service

Oct 21, 2021 V1469HHkatarinas

I stayed in the hotel for 3 days. It all started with an older rude lady at the front desk who had to call a manager to check me in. He came, was really nice but did not have my CC on file which I preauthorized several weeks ago. However, he managed to fix that and checked us in. The day after I came back to the hotel and went to my room just to… Read more
I stayed in the hotel for 3 days. It all started with an older rude lady at the front desk who had to call a manager to check me in. He came, was really nice but did not have my CC on file which I preauthorized several weeks ago. However, he managed to fix that and checked us in. The day after I came back to the hotel and went to my room just to hear from a housekeeper that security told her I need to go downstairs, went downstairs got breakfast coupons and NO explanation what that was about. On the third day (Sunday evening, 10pm) a person ENTERED my room saying he had thought it was vacant. 5 minutes after that my netflix logged out and a/c stopped working and the phone rang. Another manager called to ask if we were supposed to leave that day, and I said no. When I finally checked out, I got CHARGED for incidentals twice, so the money wasn’t just pending but taken of two times. I tried calling, hotel operator answered and transferred me to accounting which hung up on me 4 times. To sum up, I work in a hotel and know how things work - for sure not like that. Read less
Image of the Tripadvisor rating Gorgeous renovation!

Oct 17, 2021 amylD4194UQ

This hotel recently underwent a $35 million renovation!!! It is absolutely gorgeous which was not lost on us as we stayed here 3 nights after transferring from a very dirty hotel in Times Square! We booked 2 rooms: one with two doubles and one with a King bed (which had a nice couch that could also convert to a bed). Our room amenities were… Read more
This hotel recently underwent a $35 million renovation!!! It is absolutely gorgeous which was not lost on us as we stayed here 3 nights after transferring from a very dirty hotel in Times Square! We booked 2 rooms: one with two doubles and one with a King bed (which had a nice couch that could also convert to a bed). Our room amenities were superb, everything was so clean and beautiful, and housekeeping did an excellent job each day. Upon our check in we were given breakfast and drink coupons for the restaurant/bar on site. SUCH a nice (and unexpected) perk in NYC! The location is close to Grand Central Station so access to Midtown Manhattan was easy. I cannot stress enough how clean and safe this hotel was! Highly recommend! Read less
Image of the Tripadvisor rating Excellent Stay

Oct 13, 2021 SkateGirl314 Cumberland, Rhode Island

Stayed here for a wedding. Location is easily accessible to grand central with several restaurants and bars within walking distance of the hotel. Parking at the hotel was a lot so we opted to find another garage a few blocks away. Be warned breakfast or a coffee at the hotel is expensive - medium latte was $9 and could only be charged to the… Read more
Stayed here for a wedding. Location is easily accessible to grand central with several restaurants and bars within walking distance of the hotel. Parking at the hotel was a lot so we opted to find another garage a few blocks away. Be warned breakfast or a coffee at the hotel is expensive - medium latte was $9 and could only be charged to the room. All the staff was always pleasant and helpful if we needed anything. The hotel was just renovated and the updated hotel rooms were beautiful. Read less
Image of the Tripadvisor rating What a memorable stay, WE WILL BE BACK!!!

Oct 12, 2021 suzadm

The hotel has always was great however, the hotel manager (Irina) was very professional, polite, and extremely accommodating to me and my family. She was very attentive to us upon check in. When I called the hotel prior to my arrival Erica upgraded our room type in advance, she's just brilliant. I had the pleasure of meeting Lily at the front desk… Read more
The hotel has always was great however, the hotel manager (Irina) was very professional, polite, and extremely accommodating to me and my family. She was very attentive to us upon check in. When I called the hotel prior to my arrival Erica upgraded our room type in advance, she's just brilliant. I had the pleasure of meeting Lily at the front desk who was extremely helpful she made sure we had enough bottles of water for the baby and was very accommodating as well, and Gus was wonderful and amazing at check in. Amazing location, clean hotel. The hotel looks beautiful with the new renovation. Very great with their upkeep. Generous and courteous staffs. We will be back!!! Thank you ALL, Suzad and family. Read less
Image of the Tripadvisor rating Great hotel

Oct 3, 2021 S8565BEjordans

Great location, clean, with courteous staff. It was the perfect choice for my recent business trip. The location is convenient, plus it's easy to get picked up / dropped off here. The valet drive is a big plus in a city that's hard to park in