Westin New York Times Square

Midtown, New York

The hotel

The Westin New York at Times Square is an exhilarating achievement of art and architecture. Connected to the hotel is a 200,000sq ft multiplex, housing 13 cinema screens. As you would expect from one of the Big Apple's latest gems, all rooms are beautifully furnished with an excellent range of amenities. Not forgetting the luxurious Westin Heavenly bed® and heavenly it certainly is! Your only issue being that you may find it hard to leave it! Foundry Kitchen & Bar is great place to relax and sip on a cocktail, the perfect alternative to a hectic night out on the town.

Amenities

  • Spa
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

On the corner of West 34th Street and 8th Avenue. Transfer time from John F. Kennedy International Airport: 55 minutes.

Hotel information

873 rooms and suites. All with air-conditioning, TV, WiFi*, coffee maker, mini-bar*, iron and board and hairdryer. Traditional King Rooms are 310 sq ft with 1 king-size bed, sleeping maximum 2 adults.


Traditional Rooms are 310 sq ft with 2 double beds, sleeping maximum 4 adults.

Deluxe King Rooms are 310 sq ft and are located on higher floors with city views, with 1 king-size bed, sleeping maximum 2 adults.

Deluxe Room 2 Beds are as above, but with 2 double beds, sleeping maximum 4 adults.

Premium Deluxe Rooms are on floors 10–16 offering city views, with 1 king-size bed, sleeping maximum 2 adults.

Exclusive Virgin Holidays benefits:

  • Complimentary WiFi available in guest rooms
  • Late check-out until 1.00pm
  • $15 food and beverage credit per person per night (up to 2 people per room). This is a daily credit and cannot be accumulated
  • Two Movie theatre tickets per stay per room
  • Offer subject to availability and can be withdrawn at any time.

Foundry Kitchen (open for breakfast). Foundry Bar (open for lunch, dinner and cocktails). WestinWORKOUT® Fitness centre. Gift shop. Laundry service*. 24-hour room service*. Complimentary WiFi in lobby and public areas. Valet parking $65 for standard vehicles and $75 for oversized vehicles, plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1740)
  • Very good (1230)
  • Average (459)
  • Poor (223)
  • Terrible (170)
Image of the Tripadvisor rating Horrible customer service. Refuses to give covid refund.

Jun 6, 2020 annaahrens Saint Louis, Missouri

Had to cancel my hotel stay at Westin Times Square due to Covid. The hotel continues to give me the run around three months later for a refund which is crazy because I canceled 3 weeks before my stay and had free cancellation. I’m even a Marriott rewards member. I initially called for the refund in March and they said it would take 90 days. … Read more
Had to cancel my hotel stay at Westin Times Square due to Covid. The hotel continues to give me the run around three months later for a refund which is crazy because I canceled 3 weeks before my stay and had free cancellation. I’m even a Marriott rewards member. I initially called for the refund in March and they said it would take 90 days. Then I waited 90 days and still no refund. So I called again and they said they lost my case file and I’ll have to wait another 90 days until the hotel opens up. It was and continues to be such a big run around. Beware if your booking her. Free cancellation with money back is not what they say it is. Be prepared for a run around. I’m still hoping I get my money back for a service I didn’t even use! I’m sorely disappointed in the Westin. This is unacceptable customer service. I would not recommend them at all. Read less
Image of the Tripadvisor rating Amazing hotel

May 10, 2020 bdawson1987

We stayed here in March (unfortunately) as we arrived as lock down was announced. Virgin should of never allowed us to fly but the hotel was amazing, views were incredible and the room and bed was massive! This trip was a big surprise for my misses 30th birthday which unfortunately didn’t turn out so well :( Location was excellent and the staff… Read more
We stayed here in March (unfortunately) as we arrived as lock down was announced. Virgin should of never allowed us to fly but the hotel was amazing, views were incredible and the room and bed was massive! This trip was a big surprise for my misses 30th birthday which unfortunately didn’t turn out so well :( Location was excellent and the staff were brilliant. Always had a chat with 2 of the bell boys who were originally from Ghana. Such nice blokes and always stopped for a chat with us :) On the plus side I am looking at rebooking for her 31st and I’d love to stay in the Westin Times Square again. Would love for someone from the hotel to make contact with me to see if we can arrange something together to bring my misses back next year and give her the real NYC experience that she missed out on. Her dream was to go to NYC and see a broadway show. Unfortunately broadway was closed down the day before I revealed the surprise so I’ll try again! If you visit New York then definitely stay at this hotel (: We booked a package with virgin and there was no fees and nothing was took from our credit card, I think they just held the funds and they were released as soon as we checked out. Thanks for giving us a nice stay in such a bad time Read less
Image of the Tripadvisor rating Wife's 50th birthday

Mar 20, 2020 sharpe6666 Aldridge, United Kingdom

Just returned from a 3 night break to New York, and had a fabulous time. The hotel is in a great location, with most sightseeing attractions not too far away. We stayed in room 4537 on the 45th floor. The room had lovely city views including the Empire State Building. Couldn't fault the housekeeping. All staff members I came into contact with was… Read more
Just returned from a 3 night break to New York, and had a fabulous time. The hotel is in a great location, with most sightseeing attractions not too far away. We stayed in room 4537 on the 45th floor. The room had lovely city views including the Empire State Building. Couldn't fault the housekeeping. All staff members I came into contact with was more than helpful to assist. We didn't eat in the hotel, as we like to try different places to eat. My only moan was that I did contact the hotel prior to my arrival informing them it was my wife's 50th birthday asking for ideas or something nice for her birthday, but nothing was done for her. I felt I little disappointed that they couldn't have done something. That aside, I really couldn't fault the hotel. Lovely staff on the concierge, couldn't do enough for you. Finally, the cleaning staff was very visible, wiping and cleaning everything down due to the outbreak of the Coronavirus. Excellent work! I would definitely recommend this hotel. Check out the views from our room 👌 Read less
Image of the Tripadvisor rating Lovely Hotel

Mar 12, 2020 CharlotteJones173

This hotel was lovely! I cant fault any part, from collecting our bags at arrival to calling us the taxi for the airport when leaving. The rooms were clean and tidy and always were when housekeeping called. The food was nice in the restaurant and room service breakfast - even though we only used each once as we were out a lot, everything was… Read more
This hotel was lovely! I cant fault any part, from collecting our bags at arrival to calling us the taxi for the airport when leaving. The rooms were clean and tidy and always were when housekeeping called. The food was nice in the restaurant and room service breakfast - even though we only used each once as we were out a lot, everything was great! Definately recommend. Read less
Image of the Tripadvisor rating Superb

Mar 11, 2020 stephaniemS3937KX

Arrived in NYC for daughter’s surprise 18th and had booked hotel round corner that was dark, dirty, room was small yet classed as deluxe! Disappointed so went to Westin the following morning and fortunately they had availability! We were given a fantastic room, dual aspect, clean, spacious, just fantastic and with breakfast! Hotel, comfort,… Read more
Arrived in NYC for daughter’s surprise 18th and had booked hotel round corner that was dark, dirty, room was small yet classed as deluxe! Disappointed so went to Westin the following morning and fortunately they had availability! We were given a fantastic room, dual aspect, clean, spacious, just fantastic and with breakfast! Hotel, comfort, cleanliness, staff all 100% will definitely I rely return Read less