Westin New York Times Square

Midtown, New York

Virgin rating

The Foundry Bar
Traditional 2 Bed Room
Foundry Kitchen
Deluxe Room 2 Beds
Lobby
Traditional Room 2 Beds
Foundry Bar
Lobby
Traditional King Room
Foundry Kitchen
Deluxe Bathroom, Westin New York at Times Square, New York, USA
Lobby
Grand Deluxe Corner King
Deluxe King Room
Deluxe Bathroom
A video preview image
The Foundry Bar
Traditional 2 Bed Room
Foundry Kitchen
Deluxe Room 2 Beds
Lobby
Traditional Room 2 Beds
Foundry Bar
Lobby
Traditional King Room
Foundry Kitchen
Deluxe Bathroom, Westin New York at Times Square, New York, USA
Lobby
Grand Deluxe Corner King
Deluxe King Room
Deluxe Bathroom

The hotel

The Westin New York Times Square is an exhilarating achievement of art and architecture, and connected to the hotel is a 200,000sq ft multiplex, housing 13 cinema screens! As you would expect from one of the Big Apple's latest gems, all rooms are beautifully furnished with an excellent range of amenities - not forgetting the luxurious Westin Heavenly bed®, and heavenly it certainly is! Your only issue being that you may find it hard to leave it! Foundry Kitchen & Bar is great place to relax and sip on a cocktail, the perfect alternative to a hectic night out on the town.

Amenities

  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Valet parking

Where is it

On the corner of West 43rd Street and 8th Avenue. Transfer time from John F. Kennedy International Airport: 55 minutes.

Hotel information

873 rooms and suites across 45 floors. All with air-conditioning, TV, WiFi access, coffee/tea making facilities, safe, mini-bar*, iron and ironing board, bathroom amenities, bath robe, and hairdryer. 

Traditional Rooms are 310sq ft with 1 king-size bed or 2 double beds, sleeping maximum 4 people (fee applies for rollaway bed in king-size rooms). 

 

Premium Deluxe Rooms are located on higher floors with city views, with either 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Grand Deluxe Rooms are 350sq ft, with either 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

  • Booking Bonus: Virgin Atlantic Holidays customers receive a $20.00 Food & Beverage Credit, combinable with F&B credit within the resort fee and late check-out until 1pm (subject to availability). Any applicable offers have been calculated into the prices shown. Offers may not be combinable. 
  • Book by 29Feb'24 and receive a free Westin Kids Amenity pack which includes a cuddly toy, water bottle, activity book and more" for all Virgin bookings for each child 12 & under.  

Foundry Kitchen (open for breakfast). Foundry Bar (open dinner and drinks). 

WestinWORKOUT® Fitness centre. Kids amenity packs for under 12's. 

Complimentary WiFi exclusively for Virgin Holidays guests. Gift shop. Laundry service*. 24-hour room service* (temporarily unavailable). Concierge. Valet parking $50 plus tax for standard vehicles, and $75 plus tax for oversized vehicles, per day (payable locally, subject to change).

The Destination fee is included in the price

• $30 Food & Beverage credit redeemable in Foundry Kitchen or Foundry Bar (per room per day)  

• $10 Laundry credit (per room per day)  

• Premium Wi-Fi  

• Local, long distance and international phone calls  

• Choice of one of the following (per room per day): (1) ticket to One World Observatory or (1) ticket to the American Museum of National History

** Benefits are daily and cannot be rolled over, any unused portion has no value upon check out. Inclusions are subject to change.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: one person must be aged 21 years and over in each room at check-in.

Please note: Kettles are available on request at check-in.


Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1844)
  • Very good (1290)
  • Average (501)
  • Poor (256)
  • Terrible (208)
Image of the Tripadvisor rating Fantastic stay - very quiet room :)

Dec 4, 2023 Twinfin2 Inverness, United Kingdom

We checked out of the Hilton by Double Tree (it was awful) and into the Westin, Times Square. The hotel offered us a lovely, warm welcome. The room was excellent (11th floor), comfortable beds, great shower and the perfect size for a 4 night stay. Very quiet considering the great location. We visited the bar and the service was cheerful and… Read more
We checked out of the Hilton by Double Tree (it was awful) and into the Westin, Times Square. The hotel offered us a lovely, warm welcome. The room was excellent (11th floor), comfortable beds, great shower and the perfect size for a 4 night stay. Very quiet considering the great location. We visited the bar and the service was cheerful and efficient. On a daily basis we left the hotel and were wished a good day by the bell boys. Tom and his team do a fantastic job :) And the same on our return. The reception team were also superb and assisted with all our questions. There is also a small shop with all you might need. Thank you Team Westin, you made our special trip to New York so enjoyable. A great Marriott property - congratulations, a well run hotel with a great team! Read less
Image of the Tripadvisor rating Cosy and warm with a lot of car horn

Dec 3, 2023 S3297VQjonathanr Kissimmee, Florida

Would highly recommend staying at this hotel. We were greeted with a warm welcome from the friendly staff around the lobby and reception. Hotel rooms are spacious and the beds are comfy. If you’re wanting a good night sleep I’d ask to be in a higher floor away from the traffic as the only piece you’d get is around 3-7am… the rest is police sirens… Read more
Would highly recommend staying at this hotel. We were greeted with a warm welcome from the friendly staff around the lobby and reception. Hotel rooms are spacious and the beds are comfy. If you’re wanting a good night sleep I’d ask to be in a higher floor away from the traffic as the only piece you’d get is around 3-7am… the rest is police sirens and car horns hooting. Only reason for knocking 1 star off is that the TV didn’t work (the remote wouldn’t change it off the Marriott advertisement page) and there was no milk or sugar sachets with the coffee. I tried ringing reception and it went through to the automated voicemail. Not what you need when a toddler has woken you up at 6.30. All in all a good stay barring these small issues. Read less
Image of the Tripadvisor rating Not What It Used To Be Like Many Marriott Properties

Dec 1, 2023 jeffmU978PQ San Francisco, California

I just completed a 4 night stay at this hotel for a work trip. Prior to the pandemic, I used to stay at this property all the time for work so I was happy to come back. It used to be a true 4 star experience and very business friendly. Sadly, like many Marriott properties I’ve stayed at over the last few months, it is no longer a good hotel… Read more
I just completed a 4 night stay at this hotel for a work trip. Prior to the pandemic, I used to stay at this property all the time for work so I was happy to come back. It used to be a true 4 star experience and very business friendly. Sadly, like many Marriott properties I’ve stayed at over the last few months, it is no longer a good hotel for anyone expecting decent service and business friendly amenities. Just as I experienced a few weeks ago at the Marriott Marquis in Atlanta, several elevators and escalators were out of service during my stay for maintenance at this hotel….. causing delays and inconvenience for guests. More seriously, like the other Marriott properties I recently stayed at, the food options were now a disaster. Where as before the pandemic this hotel offered proper 24/7 room service…. Now there is no lunch served on the property at all - no grab and go, no room service, no restaurant option, nothing. And “room service” is now this absurd cardboard box delivery of limited options during very limited hours for breakfast and dinner. You can’t even order breakfast the night before for delivery first thing in the morning at a set time. And the breakfast delivery starts too late for business travelers with early meetings (this hotel used to let you have breakfast delivered to your room at 6 am). And dinner, despite this being NYC, stops at 10:30 pm with no late not snack options at all. Just nothing after 10:30. I had to Uber Eats when I got in late from meetings one night. This is not a 4 star hotel. And Marriott needs to fix its brands. My colleagues and I used to consider Westins and the Marquis properties acceptable, reasonable options for meetings and business travel when hotels like the Ritz, St Regis, Mandarin, Conrad, or Four Seasons were not appropriate. Well, no more. I’m done. And based on comments from colleagues and clients, I think we all are. @Marriott - If you want to lose higher end business travelers and higher end leisure travelers… well done. But if not, wake up! It is not 2020 COVID anymore. This non-sense doesn’t fly in 2023. Either restore proper room service and other amenities to your mid-tier properties or those of us with options will walk. I, for one, have given Westin and Marquis 3 tries this year and will not be back to any of these properties. And for those interested in this Westin @ Times Square…. Here’s the deal…. The building is still nice and well located. If that’s al you want, it will due. I also commend the staff, they were still great. Everyone staff member I interacted with was still wonderful and offering 4-5 star service. But the infrastructure is no longer there. Decisions were clearly made to cut back and things have not been restored... so be warned. If you want the ‘old’ pre-COVID service level, you have to go with another option like the Ritz, St Regis, Mandarin, or 4 Seasons. Read less
Image of the Tripadvisor rating Rude management and staff

Nov 28, 2023 Dream66194198414

I booked 4 nights in Westin. I called to change reservation as an ambassador elite. I got hung up on 4 times by operator. She told me manager was too busy to deal with me. Manager "Whitney" as she said to me... "just like the star"... was her name. She was rude, unprofessional and just downright nasty as a manager to deal with. They give Guests… Read more
I booked 4 nights in Westin. I called to change reservation as an ambassador elite. I got hung up on 4 times by operator. She told me manager was too busy to deal with me. Manager "Whitney" as she said to me... "just like the star"... was her name. She was rude, unprofessional and just downright nasty as a manager to deal with. They give Guests visiting NY a horrible impression. We cancelled our reservation right away. This is what Marriott calls customer service. I can imagine the hotel itself. Read less
Image of the Tripadvisor rating Thanksgiviong Weekend, Inspite of Mobs of People Inside & Out the Westin is Amazing, the Guests Sometimes Problematic

Nov 28, 2023 DAS333 United States

I DON'T GET IT. Some strange negative reviews at Trip Advisor. After being in the hotel 3 nights I realized these negative reviews were probably about people trying to get perks, or a free room maybe--a well-known ploy. Here's my honest assessment: Stayed 3 nights during Thanksgiving with 3 people. Hotel packed of course. Had an issue or two I… Read more
I DON'T GET IT. Some strange negative reviews at Trip Advisor. After being in the hotel 3 nights I realized these negative reviews were probably about people trying to get perks, or a free room maybe--a well-known ploy. Here's my honest assessment: Stayed 3 nights during Thanksgiving with 3 people. Hotel packed of course. Had an issue or two I needed to handle upon arriving and Ernesto at the front desk cheerfully and skillfully handled it. (Nice to tip people for going the extra mile). He was joined by another night manager(?) She also was professional and amazing in assessing my needs. No problems checking in. Just kindness. I think it helps if you give people slack at their jobs. Working at a hotel is grueling. The rooms were beautiful and spotless, fresh, and comfortable. I'm a designer, loved what they did, the textures, the touches, the carpet, etc. Rooms were VERY quiet, could not hear adjoining rooms, or anything from the street. Had a suite with a "heavenly bed" king and an adjoining sofa/bed. LOVED the bed, bedding is perfect. A TV on the bedroom side and also in the suite--nice touch. Everything is lovely, functional, sensible, well planned. Heating/AC perfect. They have air an freshener system but you can turn off the system like we did. There were NO negatives, the hotel does their work well (love the maids, so sweet). Because of demand for Times Square, the theatres, etc., peak periods such as Thanksgiving, New Year's are stressful on midtown and all adjoining services. This Westin was packed and people kept coming and coming, but service still ran seamlessly. We had a hard time catching an elevator because PEOPLE DID NOT WANT TO MOVE BACK TO ALLOWS OTHERS IN THE ELEVATOR. Unbelievable. A sweet maid on our floor told us how to outfox these people, something I remember reading in a review. We were on 29, the maid told us on 23 there was another bank of elevators that ended at 23 and we could take it. So we walked down to 23 easily and caught the elevator for 1-23. Thereafter we always avoided the crowds going up for 24 to 45 and took the elevator 1-23. Then on 23, we walked to the other bank of elevators on that floor, and easily caught a ride up to 29! The PEOPLE who ride the elevators can be the problem. My daughter overheard some guy boasting how he wouldn't allow an elderly couple on, he didn't want to move back. One night I finally said to the group, "In New York people move BACK to allow others on." Whenever the doors opened when I was in a car I made everyone move back and be happy about it. A little etiquette. There is no fridge or microwave, probably safer not to have them. You can order them. I ordered mine for medical reasons, and even though it was a busy hotel, they were delivered by YET ANOTHER very amazing employee. Hats off to the hotel manager! Nothing to fear here. Everything runs as smooth as butter. Experience it yourself. Read less