Westin New York Times Square

Midtown, New York

Virgin rating

The hotel

The Westin New York Times Square is an exhilarating achievement of art and architecture, and connected to the hotel is a 200,000sq ft multiplex, housing 13 cinema screens! As you would expect from one of the Big Apple's biggest gems, all rooms are beautifully furnished with an excellent range of amenities - not forgetting the luxurious Westin Heavenly bed®, and heavenly it certainly is! Your only issue being that you may find it hard to leave it! Foundry Kitchen & Bar is great place to relax and sip on a cocktail, the perfect alternative to a hectic night out on the town.

Amenities

  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Valet parking

Where is it

On the corner of West 43rd Street and 8th Avenue. Transfer time from John F. Kennedy International Airport: 55 minutes.

Hotel information

873 rooms and suites across 45 floors. All with the signature Westin Heavenly® beds, air-conditioning, TV, WiFi access, coffee/tea making facilities, safe, iron and ironing board, bathroom amenities, bath robes, and hairdryer.

Traditional Rooms are 310 sq ft with 1 king-size bed or 2 double beds, sleeping maximum 4 people (fee applies for rollaway bed in king-size rooms).

Premium Rooms are 310 sq ft and located on higher floors with city views, with either 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Grand Deluxe Rooms are 350 sq ft, with either 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

  • Bookings made from the 22 Aug '23 onwards will receive the following exclusive benefits when staying at Westin New York Times Square:• $20.00 Food & Beverage Credit per stay (combinable with F&B credit within in the resort fee) • Late check out until 1.00 pm

Foundry Kitchen (open for breakfast). Foundry Bar (open dinner and drinks).

24-hour WestinWORKOUT® Fitness centre. RunWESTIN running routes. Kids amenity packs for under 12's.

Complimentary WiFi access. Gift shop. Laundry service*. Room service*. Concierge. Self-parking $65 per day, Valet parking $95 plus tax for standard vehicles, and $105 plus tax for oversized vehicles, per day (fees payable locally, subject to change).

The Destination fee is included in the price

Includes: • $30 Food & Beverage credit redeemable in Foundry Kitchen or Foundry Bar (per room, per day)  • $10 Laundry credit (per room, per day)  • Premium Wi-Fi  • Local, long distance and international phone calls  • Choice of one of the following (per room per day): (1) ticket to One World Observatory or (1) ticket to the American Museum of National HistoryPlease note: Benefits are daily and cannot be rolled over. Any unused portion has no value upon check out. Inclusions are subject to change. 


Bookings made after 1st Sept '24 :  $35 Food & Beverage credit, redeemable in Foundry Kitchen or Foundry Bar (per room per day) • Upgrade to Premium High speed Wifi. • Two tickets to choice of one of the following (per room per day)* - 2 tickets to a Freedom Liberty Cruise - 2 tickets to the American Museum of Natural History 

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: One person must be aged 21 years and over in each room at check-in.

Please note: Kettles are available on request at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1883)
  • Very good (1301)
  • Average (516)
  • Poor (265)
  • Terrible (221)
Image of the Tripadvisor rating A great base to explore!

Oct 31, 2024 suel220 Newcastle

Good hotel in a great location, clean and functional and friendly staff. We had a 12th floor standard room (2 double beds) which was a good size so managed 3 of us living out of 2 suitcases for 5 nights! And with a view of the Edge! A fantastic base to see the city - 5 minutes from Times Square, 10 mins from Bryant Park (which is lovely!) and… Read more
Good hotel in a great location, clean and functional and friendly staff. We had a 12th floor standard room (2 double beds) which was a good size so managed 3 of us living out of 2 suitcases for 5 nights! And with a view of the Edge! A fantastic base to see the city - 5 minutes from Times Square, 10 mins from Bryant Park (which is lovely!) and easy to navigate to all the big attractions. Noise from the street (sirens and car horns) could be heard during the night but it’s to be expected being in the centre and the location more than makes up for it. 7-eleven and fast food places just over the road which were really handy for breakfast or a pizza slice! Also may be useful to know cabs often park or can be flagged down easily outside the hotel for returning to the airport if needed. Overall, a great stay! Read less
Image of the Tripadvisor rating A Great Location for a Wonderful nights sleep

Oct 15, 2024 Funsun129 Ottawa, Canada

I am a Platiunum Bonvoy member so we chose this location given it is part of the Marriott family. Location is amazing, easy walking distance to Times Square, Madison square gardens, Central Park……lots of food and shopping options right outside the hotel. Check in was fast and efficient. I will mention that the person who checked us in at the Elite… Read more
I am a Platiunum Bonvoy member so we chose this location given it is part of the Marriott family. Location is amazing, easy walking distance to Times Square, Madison square gardens, Central Park……lots of food and shopping options right outside the hotel. Check in was fast and efficient. I will mention that the person who checked us in at the Elite desk was not super friendly or informational. He did not tell us about the restaurant credit that is included with the daily destination fee on your room ($35). I had put a note on file prior to arriving that we were celebrating a special occasion and he made no effort to recognize this at all. However another couple travelling with us checked in at the regular desk and were served by Mary Jane. She was engaging and informational and even gave them some special gifts given they were celebrating. Kudos to Mary Jane as she was a wonderful first impression. We had breakfast 3 times at the restaurant buffet. As many have mentioned it is a weird set up. The line often extends into the buffet area which is small but selection is pretty good - no made to order eggs but still good variety and tasty. Our breakfast was included with our stay but at $36 per person, I’m not sure the value was there if we had to pay for it. But the service is amazing at the breakfast. The staff were so friendly and fast. We also dined one evening at the restaurant/bar. It is quite small. Service is nowhere near the level of the breakfast crew. The food however was quite tasty and a decent price and we could use our credit against the bill. The rooms were lovely. You can’t go wrong with Westin beds. And the toiletries were all provided and were the usual Westin White tea brand (love that stuff). Room was cleaned daily and free water bottles were left daily. Nice little fridge, working safe……no minibar but the 7/11 across the street has lots of beverages to stock up on. The Top View sightseeing hop on hop off bus stops right outside the front door of this hotel which is very convenient. Overall I really enjoyed our stay at this property and cannot fault it for anything. Read less
Image of the Tripadvisor rating Heavenly beds and heavenly staff make for a great weekend getaway to NYC

Oct 12, 2024 SeaTraveler15 Kirkland, Washington

Our journey to NYC involved a delayed flight from the West Coast. We began messaging the staff at the Westin via the Marriott Bonvoy app saying instead of a 12am arrival we’d be in at 7am. They confirmed our room would be ready for us and we just needed to swing by the reception desk to get our keys. From the time we set foot on property to the… Read more
Our journey to NYC involved a delayed flight from the West Coast. We began messaging the staff at the Westin via the Marriott Bonvoy app saying instead of a 12am arrival we’d be in at 7am. They confirmed our room would be ready for us and we just needed to swing by the reception desk to get our keys. From the time we set foot on property to the time we sunk into our heavenly beds, we were welcomed warmly by every staff member. The reviews we read prior to selecting this property did not match our experience at all. We stayed in Room 4441. The room matched and exceeded our expectations. The room was large and extremely comfortable. We appreciated the well stocked gift shop off from the lobby. If you want a less expensive option there’s a 7-Eleven across the street. I mean, after an unexpected red eye flight, grabbing a $8 Celsius was ok! Know you can stock up with other items nearby! The Westin was our home for the weekend as we came to see shows at the Hudson and Hirschfeld Theaters. Both are easy to access by foot from the hotel. Read less
Image of the Tripadvisor rating Worst Experience from the Staff

Sep 30, 2024 masl0312 Mexico City, Mexico

On the last night of our stay at around 11 PM three persons knocked on our room door. I asked who was it and a woman responded saying I had to open the door since they were from the front desk. I was hesitant to open immediately since it was an unusual hour and two days before we saw a maintenance person outside our room saying "someone" has said… Read more
On the last night of our stay at around 11 PM three persons knocked on our room door. I asked who was it and a woman responded saying I had to open the door since they were from the front desk. I was hesitant to open immediately since it was an unusual hour and two days before we saw a maintenance person outside our room saying "someone" has said it was their room but he/she could not access and he was there to open the door, so we told him we had not reported anything and he just left, but we were left wondering why that has happened. In view of this, I asked them if there was any problem, and they just responded there was an issue with our balance and I had to open the door. I again asked what the problem was and by elevating their voices responded I HAD to open IMMEDIATELY. In the room I was with my wife and my twin 5 years old girls, so I was concerned what was this about as I was not even sure if there were really from the hotel or what was going on and making sure my family was safe is always my priority. Since I noticed they were elevating their voices and by peeking through the door I noticed one of them appeared to be a security person of considerable height I decided to open but they again just told me I had to go with them at that instant to the front desk, without explaining what the issue was. I asked for a few minutes to change my clothes (it was already 11 PM!). They agreed but they all three waited outside my room as if I was some kind of criminal... I finally went down with the three of them “escorting” me to the front desk and they told me the security deposit I left on my credit card had been rejected, which is strange as it was accepted when I checked-in and I could see the retention on my credit card App. Nonetheless I asked what was the outstanding balance since I had no issue in covering everything at that instant to avoid being mistreated like that and mentioning I was clearly angered at how this was being handled. If there was any issue, I could have been given up an explanation on a different manner and not with three persons, including one from security, at 11 PM outside my room and being escorted to the front-desk at that instant. Ultimately the pending balance was around US$450.00, which I do not believe it is a huge amount and that I covered at that moment. Upon explaining my discomfort, one of the persons that came to my room who said was named Tiffanny and said to be the front desk manager just said it was the hotel's "policy" to manage a situation in this manner. I mentioned it was clearly not the way to treat guests and there were other ways to communicate this, but without showing any kind of interest just repeated constantly it was the "policy" and left while a different person from the front-desk finalized processing the payment. I was severely disappointed on this kind of service and I would never come back to a The Westin hotel or recommend it to anyone, if this is the way you treat your guests over a possible misunderstanding on your system. Again, the security deposit was clearly retained in my credit card, and assuming there was some issue with it, we were definitely not planning on going away before settling our account. I had never been treated so poorly in a hotel that is supposed to meet some standards. The front desk manager said to be named Tiffanny, she came up to my room with another person from the front desk named Brian and a third person who was from the security team who did not provide his name. I assume you can recognize that knocking at the door of a guest demanding to come out at 11 PM without providing additional information and me having my wife and little kids inside the room in a city like New York is not a very pleasant experience and, if a proper explanation had been given, I would have definitely work with you to resolve any situation, but having such a bad attitude from your team and, even worse, having such disinterest from the front-desk manager when explaining that is not the way to treat guests was far from what we expected from The Westin. Read less
Image of the Tripadvisor rating Fantastic hotel

Sep 21, 2024 simonlQ2034CC

We stayed 10 nights and really enjoyed our stay. The room was very comfortable and immaculately cleaned daily. The location is perfect as most NY sightseeing highlights are within walking distance from the hotel. The only negative was we lost all Disney related channels on the TV because of some contractual problems and couldn’t watch the US Open… Read more
We stayed 10 nights and really enjoyed our stay. The room was very comfortable and immaculately cleaned daily. The location is perfect as most NY sightseeing highlights are within walking distance from the hotel. The only negative was we lost all Disney related channels on the TV because of some contractual problems and couldn’t watch the US Open tennis during our stay. Read less