Westin New York Times Square

Midtown, New York

The hotel

The Westin New York at Times Square is an exhilarating achievement of art and architecture. Connected to the hotel is a 200,000sq ft multiplex, housing 13 cinema screens. As you would expect from one of the Big Apple's latest gems, all rooms are beautifully furnished with an excellent range of amenities. Not forgetting the luxurious Westin Heavenly bed® and heavenly it certainly is! Your only issue being that you may find it hard to leave it! Foundry Kitchen & Bar is great place to relax and sip on a cocktail, the perfect alternative to a hectic night out on the town.

Amenities

  • Spa
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

On the corner of West 34th Street and 8th Avenue. Transfer time from John F. Kennedy International Airport: 55 minutes.

Hotel information

873 rooms and suites. All with air-conditioning, TV, WiFi*, coffee maker, mini-bar*, iron and board and hairdryer. Traditional King Rooms are 310 sq ft with 1 king-size bed, sleeping maximum 2 adults.

 

Traditional Rooms are 310 sq ft with 2 double beds, sleeping maximum 4 adults.

Deluxe King Rooms are 310 sq ft and are located on higher floors with city views, with 1 king-size bed, sleeping maximum 2 adults.

Deluxe Room 2 Beds are as above, but with 2 double beds, sleeping maximum 4 adults.

Premium Deluxe Rooms are on floors 10–16 offering city views, with 1 king-size bed, sleeping maximum 2 adults.

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Foundry Kitchen (open for breakfast). Foundry Bar (open for lunch, dinner and cocktails). WestinWORKOUT® Fitness centre. Gift shop. Laundry service*. 24-hour room service*. Complimentary WiFi in lobby and public areas. Valet parking $65 for standard vehicles and $75 for oversized vehicles, plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

One person must be aged 21 years and over in each room at check-in.

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* Denotes local charge.

Please note:  The hotel is starting a phased renovation project. Guests will be located away from the works.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1750)
  • Very good (1230)
  • Average (460)
  • Poor (222)
  • Terrible (171)
Image of the Tripadvisor rating Do not stay

Jul 28, 2021 WKECB

This was by far the most unpleasant Marriott stay I have ever encountered. I am generally a loyal Marriott customer and look at Marriott branded hotels first. From the moment of checkin this stay was unpleasant. We arrived and checked in and were assigned a room. Upon opening the door to the room a horrific smell of something rotting came… Read more
This was by far the most unpleasant Marriott stay I have ever encountered. I am generally a loyal Marriott customer and look at Marriott branded hotels first. From the moment of checkin this stay was unpleasant. We arrived and checked in and were assigned a room. Upon opening the door to the room a horrific smell of something rotting came from the doorway. We took a couple steps in and the smell got worse. We returned to the front desk and informed the same agent that assigned our first room at which point he rolled his eyes and responded "well, let me see if I have another room". We were assigned the second room and at least that room did not smell terrible. We had 3 towels for our entire stay although we booked the room with 4 people. There were no washcloths ever delivered until requested the last day. The air conditioner had 2 lint filled filters stuck in the air return. The air conditioner struggled to reach the desired temperature. There were blood spatters on the wall in the bathroom. Although they were small they were not addressed during the stay. I took photos of that. Unfortunately, we were traveling with family and I could not raise repeated concerns during the trip for the sake of ruining our trip. I made 2 separate requests during the stay using the Marriott app and both went unanswered for hours until I made a follow up request at which time they were answered. The second request was for enough towels for my family to shower. I made the requests at 8:14 and it went unanswered until 1026 when I inquired. The housekeeping staff came to my room after 11pm with towels. We had friends and family come to meet us for breakfast at the hotel and could not have been more embarrassed. The selection of food was terrible and the price was beyond excessive. We expected that for $26 we would have a decent selection of food but were met with food that was tasteless. I have had better food at "free breakfast" hotels. Furthermore, we requested on several occasions to have the only fresh food, the waffles and pancakes, refilled and until we saw a manager the requests went unanswered. The service was not good at all. I had a single cup of coffee through the entire breakfast. The server never returned to the table. Pre-added 18% gratuity was excessive. I do understand the need to add for the general welfare of the servers but we did not get that level of service. Upon checkout, I requested that a member of management contact me and that has not happened yet. This was a terrible experience overall. I will certainly not ever stay at this hotel again. Also, they allow 4-6 people to stand outside the doors to the hotel trying to sell you red bus rides and also have a large homeless population around the area. Read less
Image of the Tripadvisor rating Birthday in New York

Jul 8, 2021 Daydream59762857309

The Westin is an amazing Hotel right in the middle of New York! The location is perfect! you can walk anywhere u want close by..or all the subway stations are close too. We arrived quite early around 10 30 am and we knew we might have to wait to check in. But when we went to the Front Desk a friendly lady was there and a room was available… Read more
The Westin is an amazing Hotel right in the middle of New York! The location is perfect! you can walk anywhere u want close by..or all the subway stations are close too. We arrived quite early around 10 30 am and we knew we might have to wait to check in. But when we went to the Front Desk a friendly lady was there and a room was available already! Not only did we get a room, but she upgraded us to the top floor corner room with an amazing view! It was amazing.. The room was perfect with an amazing skyscraper view of New York! Everybody was very helpful! Specially the Front Desk lady, whose name i dont know. (African American lady), she was amazing. But also downstairs the Bellmen and Security guys were very friendly! Thanks again. and we will be back for sure! Karim Ismail Read less
Image of the Tripadvisor rating Good for the money

Jun 25, 2021 321mariliac

The location is great. Staff was great. The elevator was fast. We stayed on a high floor in one of the renovated rooms and it was very spacious. I am a clean freak so I check everything and it’s was pretty clean. Just the furniture was very bet up.
Image of the Tripadvisor rating Great Stay!

Jun 14, 2021 sadiqhassan

overall am very happy with my stay at the Westin. The subway entrance is next door to the hotel and there is lots to do nearby. The hotel was able to accommodate my early check in at 9am. The room was large and comfortable. I would happily return.
Image of the Tripadvisor rating Marriott Ambassador has a great stay here

Jun 7, 2021 Howard F Baltimore, Maryland

They treated me like gold. I was late getting to the hotel and had a food delivery coming. The Front desk manager Tracy Schwartz went herself to take the food delivery and hold it for me. The service form everyone was exceptional.