Westin New York Times Square

Midtown, New York

The hotel

The Westin New York at Times Square is an exhilarating achievement of art and architecture. Connected to the hotel is a 200,000sq ft multiplex, housing 13 cinema screens. As you would expect from one of the Big Apple's latest gems, all rooms are beautifully furnished with an excellent range of amenities. Not forgetting the luxurious Westin Heavenly bed® and heavenly it certainly is! Your only issue being that you may find it hard to leave it! Foundry Kitchen & Bar is great place to relax and sip on a cocktail, the perfect alternative to a hectic night out on the town.

Amenities

  • Spa
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

On the corner of West 34th Street and 8th Avenue. Transfer time from John F. Kennedy International Airport: 55 minutes.

Hotel information

873 rooms and suites. All with air-conditioning, TV, WiFi*, coffee maker, mini-bar*, iron and board and hairdryer. Traditional King Rooms are 310 sq ft with 1 king-size bed, sleeping maximum 2 adults.


Traditional Rooms are 310 sq ft with 2 double beds, sleeping maximum 4 adults.

Deluxe King Rooms are 310 sq ft and are located on higher floors with city views, with 1 king-size bed, sleeping maximum 2 adults.

Deluxe Room 2 Beds are as above, but with 2 double beds, sleeping maximum 4 adults.

Premium Deluxe Rooms are on floors 10–16 offering city views, with 1 king-size bed, sleeping maximum 2 adults.

Exclusive Virgin Holidays benefits:

  • Complimentary WiFi available in guest rooms
  • Late check-out until 1.00pm
  • $15 food and beverage credit per person per night (up to 2 people per room). This is a daily credit and cannot be accumulated
  • Two Movie theatre tickets per stay per room
  • Offer subject to availability and can be withdrawn at any time.

Foundry Kitchen (open for breakfast). Foundry Bar (open for lunch, dinner and cocktails). WestinWORKOUT® Fitness centre. Gift shop. Laundry service*. 24-hour room service*. Complimentary WiFi in lobby and public areas. Valet parking $65 for standard vehicles and $75 for oversized vehicles, plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1720)
  • Very good (1219)
  • Average (455)
  • Poor (217)
  • Terrible (164)
Image of the Tripadvisor rating Will never choose it for our clients ( working in a travel agency)

Jan 23, 2020 mimel42

I am a travel agent, and i booked this hotel for a client staying there for Christmas 2019. i prepaid this hotel in november with the agency credit card and i sent several times emails to the hotel just to be sure that all is ok for this booking before our clients come. When my clients checked out , they charged the guest credit card by mistake,… Read more
I am a travel agent, and i booked this hotel for a client staying there for Christmas 2019. i prepaid this hotel in november with the agency credit card and i sent several times emails to the hotel just to be sure that all is ok for this booking before our clients come. When my clients checked out , they charged the guest credit card by mistake, for the amount of 3900 USD!!!!!( 2 times more than the original booking, and no extras was taken) and also , they sent to the agency credit card , by mistake, the amount of 4100 USD. when i called the hotel to ask them to immediately refund the guests as this booking was prepaid, they told me they dont refund until our agency refund 4100 USD which we did not receive immediately. I was so upset! i had to take in my shoulder the responsibility of their mistakes! I asked the hotel to send me an apologies letter for all those issues, and still never receives it yet. very bad communication, nobody wanted to take any responsibility will never book this hotel anymore for our customers Read less
Image of the Tripadvisor rating Westin Times Square - another very good visit

Jan 21, 2020 Bert_89a

The Westin Times Square has been the place for the annual Chamber Music America conference for some time now and the overnight accommodations are most excellent, and the conference support is terrific. Close to TQ and the theater district, delicious food, and the hustle and bustle of the Big Apple. Thoroughly delightful stay again. See you next… Read more
The Westin Times Square has been the place for the annual Chamber Music America conference for some time now and the overnight accommodations are most excellent, and the conference support is terrific. Close to TQ and the theater district, delicious food, and the hustle and bustle of the Big Apple. Thoroughly delightful stay again. See you next year. Read less
Image of the Tripadvisor rating Lovely stay

Jan 21, 2020 rmorris92 Burton upon Trent, United Kingdom

Had a brilliant stay. Perfect location to Times Square right around the corner. Friendly and helpful staff ( realised after check out I had lost a bracelet and thought maybe left in room, one of the reception staff happily gave me a card to go to the room and check, and it was still there. room had gorgeous view in the 37th floor and comfy beds.… Read more
Had a brilliant stay. Perfect location to Times Square right around the corner. Friendly and helpful staff ( realised after check out I had lost a bracelet and thought maybe left in room, one of the reception staff happily gave me a card to go to the room and check, and it was still there. room had gorgeous view in the 37th floor and comfy beds. Would defiantly stay at the Westin again when visit. Read less
Image of the Tripadvisor rating Always give this place 5 stars but not this time

Jan 16, 2020 garyblue99 ft lauderdale

Great location and very nice hotel for New York City. Usually rave about this place but the staff was so nasty I doubt I will ever return. Had gone shopping at Louis Vuitton for a birthday gift for my mom and they delivered it to the hotel. The concierge would not accept the package and the messenger tried to put the concierge on the phone, to… Read more
Great location and very nice hotel for New York City. Usually rave about this place but the staff was so nasty I doubt I will ever return. Had gone shopping at Louis Vuitton for a birthday gift for my mom and they delivered it to the hotel. The concierge would not accept the package and the messenger tried to put the concierge on the phone, to which she yelled I am not accepting the f...ing package and I am not talking to the f...ing guest. Lovely behavior and talk for a concierge don’t you think??? Then the front desk assistant manager was made aware by me that much of the attachments to the cable machine at the gym were not there rendering it pretty useless. I had been allowed to use sister hotels gyms before when staying at this hotel as that is a big reason I chose a hotel and again was met with pure nastiness and was dismissed by him. I realize that over Xmas/ New Years hotels are overbooked and stressed but that’s no excuse for the behavior of these individuals. The breakfast buffet was the biggest nightmare of all. The room is way way way to small to accommodate the guests in this hot and the line was an hour long to be seated. People were being told by the restaurant staff to take food from the buffet and eat it online or box it up and take it anywhere else out of the restaurant. This meant that the people actually who had been seated had no food to actually eat because everyone was grabbing food like it was the last meal they would ever eat who was on line. When the food was replenished which was at 20 minute intervals it was gone in seconds and most of it was fully undercooked just to get it out. I will give big big big kudos to the restaurant manager, I believe his name was Ryan, at least I hope it was, because he made the situation right with me. I am very grateful for his participation in taking that dreadful Experience and coming with a solution. I hope the staff at this hotel can take some nice pills as the hotel and the location are really great. Read less
Image of the Tripadvisor rating Great Location. Friendly service

Jan 8, 2020 chobrien5 Tampa, Florida

Stayed for 2 nights for the first weekend of 2020. Room was comfy and spacious for area. Lobby area was well appointed and welcoming. Luis at the check in desk was super and courteous. Great location in the heart of Broadway and Times Square. We’ll be sure to come back.