Hyatt Grand Central New York

Union Square, New York

Virgin rating

2 Bedroom Suite with City View
Deluxe King Room
Corner Suite
City View King Room
The Market
2 Bedroom Suite with City View
Deluxe King Room
Corner Suite
City View King Room
The Market

The hotel

The Hyatt Grand Central New York is located in the heart of Manhattan and its excellent location means this grand hotel is near to must-see attractions like the Empire State Building, Times Square and Central Park. Enjoy stunning views of the city from your room, with views of the Chrysler Building or Grand Central Terminal available from the Park Avenue Presidential Suite. Dine in at the New York Central restaurant and taste Western European inspired cuisine or grab a bite from the Market for an exciting day out in New York City.

Amenities

  • Fitness Centre/Gym
  • Internet Access
  • Safety Deposit Box
  • Close to City Centre

Where is it

On 42nd Street at Park Avenue in Midtown Manhattan, connected to Grand Central Terminal and across the street from the Chrysler Building. 1-block walk to subway.

Hotel information

1,298 rooms and suites. All with Hyatt Grand Bed™, air-conditioning, TV, safety deposit box and iron and board and Balmain® Spa amenities in bath. Standard Rooms have 1 king-size bed or 1 queen-size bed or 2 double beds, sleeping max 2 adults.

Deluxe Rooms have 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 4 adults.

City View Rooms have 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 4 adults.

Accessible Rooms have accessible bath tub, roll in shower and accessible features, with 1 king-size bed or 1 queen bed, sleeping maximum 2 adults.

Corner Suites have 1 king-size bed, sleeping maximum 2 adults.

Junior Suites have a parlor area and 1 king-size bed, sleeping maximum 2 adults.

1 Bedroom Suites have 1 king-size bed and queen sofa bed, sleeping maximum 3 adults.

City View Suites have 1 and 2 bedrooms with a living room, dining area and city views. 1 Bedroom Suites have 1 king size bed, sleeping maximum 2 adults. 2 Bedroom Suites have 1 king-size bed and 1 king-size bed or 1 queen bed, sleeping maximum 4 adults.

Premier Suites With City Views have a seating area and dining room. With 1 king-size bed, sleeping maximum 2 adults.

Park Avenue Presidential Suites have views of Grand Central Terminal or the Chrysler Building and two bathrooms. With 1 king-size bed, sleeping maximum 2 adults.

Market (24-hour Grab 'n' Go cafe). Grand Central Terminal offers a wide range of delicious dining choices for all.

24-hour fitness centre. In-room spa services*.

Complimentary WiFi. Concierge service. 

Resort Charge: $40​ Plus applicable taxes, per room, per night​ (payable locally, subject to change).

Resort fee includes: - Macy’s VIP passport which includes 15% discount on regular and sale merchandise, - 20% off on-site food and beverage & complimentary fine jewelry & MyStylist personal shopper - Exclusive perks at Grand Central Terminal shops -  Free hi-speed Wi-Fi  - 10% off the Sightseeing Flex 3 Attraction Package - 25% off One World Observatory Tickets - $15 Daily Market Beverage Credit - Free local Long Distance and international calls - 10% off City Sightseeing Bus Tours and Packages - 20% off Grand Central Terminal Tour - 20% off New York Botanic Garden Tickets

One person must be aged 18 years and over in each room.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4113)
  • Very good (4162)
  • Average (2799)
  • Poor (1565)
  • Terrible (1474)
Image of the Tripadvisor rating As a common traveler, and an employee of Hyatt, this was the WORST hotel stay I have ever had out of any chain ever.

Sep 12, 2024 Mia V

I am a frequent traveler at many different hotel brands. Hyatt has always been my favorite, which is why I decided to work for that company that I admired so much. The day I checked in to this horrible building, I had traveled to Rhode Island for a friend's wedding when I realized I left my medicine at the hotel I was staying at in New York the… Read more
I am a frequent traveler at many different hotel brands. Hyatt has always been my favorite, which is why I decided to work for that company that I admired so much. The day I checked in to this horrible building, I had traveled to Rhode Island for a friend's wedding when I realized I left my medicine at the hotel I was staying at in New York the night before. (the Thompson Central Park, MUCH better, highly recommend.) I had to leave my friend's wedding which I traveled all the way from Texas to attend and drive back to the city. I am too tired to drive back so I decided to book a night at the Hyatt Grand Central, which I've stayed at before and it was lovely. Upon check in, the front desk agent was extremely rude and confrontational. I booked with my employee rate and before even checking my ID, he demanded to know my global and essentially prover that I was an employee. I wouldn't have been able to book it with that rate if I wasn't one, so it was very condescending. Next, I explained my situation to him, to see if there was any way I could get discounted parking. He cut me off before I even finished my sentence and said no. So essentially, my room was only $20 more expensive than parking my car was for less than 10 hours. Did not tell me what he was running my card for, did not give me the 50% discount card I receive as an employee, did not inform me that I get a $15 F&B credit that is included in the destination fee, and did not tell me how to retrieve my car. After that horrible interaction I got to my room which was a disgusting disappointment. The room did not even have chromecast and there was urine in my toilet. I tried to call down for waters and make up remover, but my room phone was broken. Then I tried called from my cell and it still did not go through. I went back downstairs to request those items. I was told I had to purchase water bottles for $8 a pop. The girl at the market counter refused to take my global ID so I could get my 50% off and, again, I was not informed of the $15 F&B credit. It took 4 employees to figure out if they had makeup remover and finally when it got to my room, the gentleman who brought it was the only nice person I encountered. Upon check out they informed me it would take 45 mins to get my car....which no one told me about. Also, upon receiving my bill they did not discount my waters or use the $15 off that I paid a destination fee to use. The point being, its hard to mess up a less than 10 hour stay for someone, and they managed to do it within minutes. Another point I would like to make is that whether I was an employee or not, that is not the way to treat people, especially in the hospitality industry. In fact, when we have employees stay at our hotel, we roll out the red carpet for them and make their stay special no matter the circumstances. As a Hyatt, they did not meet the company's standards, and we should even be embarrassed that this is a Hyatt property. I am 100% convinced I would have had a better time at a motel 6 in a bad neighborhood in Harlem. Do better. Read less
Image of the Tripadvisor rating Holiday experience

Sep 12, 2024 douglasmaclaren

Excellent service and location. Staff very friendly and helpful. Room very pleasant with hall amenities working as expected.
Image of the Tripadvisor rating Good location

Sep 11, 2024 416denniso Banbury, United Kingdom

Hotel is in a great location and is fairly modern. Room was fine, although air con was very noisy. Reception area was very cold, uncomfortably so. Charging $4 per bag to store bags after checkout and before flights home is a disgrace, it cost me $16 for my bags round be stored for hours
Image of the Tripadvisor rating Exceeded our expectations

Sep 11, 2024 Paradise23306468853 Wolverhampton, United Kingdom

Stayed at the Hyatt Grand Central in April with my husband and 3-month-old baby, and our experience was fantastic. The reception team was very friendly, and our room was spotlessly clean. I requested a kettle to prepare bottles for my baby, and it was delivered to our room instantly. There’s also a small onsite shop for any essentials you may… Read more
Stayed at the Hyatt Grand Central in April with my husband and 3-month-old baby, and our experience was fantastic. The reception team was very friendly, and our room was spotlessly clean. I requested a kettle to prepare bottles for my baby, and it was delivered to our room instantly. There’s also a small onsite shop for any essentials you may need. Our room was incredibly spacious, far exceeding our expectations. The location is perfect for exploring the city as well. However, a word of caution about the security at the front entrance—they seem to have a close relationship with the cab drivers and may encourage you to use their services. Unfortunately, some of these drivers try to scam you by not recording the journey and asking you to pay on their phones at inflated rates. Overall, our stay at the Hyatt was wonderful, but be mindful of the taxi situation outside. Read less
Image of the Tripadvisor rating Meh

Sep 10, 2024 Simbaroni65 Boston, Massachusetts

I normally stay at other hotels in the grand central area when in NY for business but everything was booked with fashion week and UN in town. Location is good. A decent sized room. Immediately upon entering I smelled mildew and I am very sensitive to mold. When spending $500 plus a night, you can't have a .50 cent bottle or water in the room… Read more
I normally stay at other hotels in the grand central area when in NY for business but everything was booked with fashion week and UN in town. Location is good. A decent sized room. Immediately upon entering I smelled mildew and I am very sensitive to mold. When spending $500 plus a night, you can't have a .50 cent bottle or water in the room or a glass? think plastic cups covered in saran wrap that you get at the cheapest motels. the real kicker was their market store in the lobby sells 1/2 bottle of wines for over $35 and I bought one ( a glass each for my partner and me). Digusting fruit flies were in the room and landed in the glass of wine and I couldn't drink it. Just OK. Read less