Hotel Del Coronado

San Diego, USA

The hotel

‘The Del’ as the Coronado is known as has been open for business since 1888 and is a designated National Historic Landmark! Indeed, it’s been the backdrop to many a Hollywood movie, including Some Like it Hot starring Marilyn Monroe. The last of California’s stately old seaside hotels, it is a monument to Victorian grandeur with virtually no two rooms alike and a sumptuous wood panelled lobby that has to be seen to be believed. Recent additions include a state-of-the-art spa and signature restaurant, 1500 Ocean, serving sophisticated ‘southland coastal’ cuisine. There’s also the amazing Crown Room with its intensely ornate décor serving the most delicious Sunday brunch – make sure you don’t miss out by booking your table well in advance! Other dining options include Sheerwater with its expansive outdoor dining terraces and the Babcock & Story Bar, named after ‘the Del’s’ visionary founders, where you can enjoy craft beer, signature martinis, premier Californian wines, coffee and light fare. There’s also Eno, a stylish oasis devoted to wine, and wood fired pizza – bound to be a firm favourite with some! If you’ve got kids, you’ll be delighted to discover there are kids clubs with a range of exciting activities to keep them entertained. Even teens have their own lounge with games, pool table and computer games plus there are water sport lessons for ages 6 and over and teen spa treatments! Whilst they’re busy having fun, parents can enjoy a well earned rest, lazing on that gorgeous beach perhaps, relaxing by the pool or simply admiring the splendid surrounds of one of America’s top holiday resorts.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Hot tub
  • Families
  • Kids Club
  • Teen Club
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym

Where is it

Set in 28 acres, it overlooks one of the state’s finest white-sand beaches and is just across the bay from downtown San Diego.

Hotel information

757 rooms in 4 buildings. All with air-conditioning, cable TV, phone, high-speed Internet access*, Keurig® coffee maker and mini-bar*. Victorian Rooms with 1 queen-size bed, sleeping maximum 2 adults.

Resort Rooms located primarily in the Towers and Cabana buildings, sleeping maximum 4 adults.

Coastal View Room, sleeping maximum 4 adults.

Ocean View Rooms, sleeping maximum 4 adults.

1500 Ocean Restaurant, Crown Room, Sheerwater (kids menu available), Babcock & Story Bar, Eno Pizzeria & Wine Room, Cabana Bar, Boardwalk Cafe, Splash Bar & Deli, MooTime Creamery, Sundeck Bar & Grille and Babcock & Story Bakery. 2 swimming pools, Jacuzzi, poolside cabana rentals*, spa with vanishing edge pool, 21 treatment rooms*, hydrotherapy and steam rooms. Kidtopia Camp (4-12 years)*, Vibz Teen Lounge (13-17 years)*. Shops at the Del. Salon at the Del*. Yamaguchi Salon*. 24-hour fitness centre. Babysitting service* (on request). Laundry/dry-cleaning service*. Concierge. 24-hour front desk. 24-hour room service*. Beach and bike rentals*. Self-parking $35, valet parking $45, plus tax per night (payable locally, subject to change).

This hotel has a resort fee of $30 plus tax per room, per day (payable locally, subject to change)

Resort fee includes: - 800, local phone calls and credit card access - High-speed Internet access - Daily newspaper available in the lobby - In-room bottled water, coffee and tea - Fitness Center access and classes - Coronado Tennis Center court access - Discounted attraction tickets. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3134)
  • Very good (1713)
  • Average (1059)
  • Poor (859)
  • Terrible (726)
Image of the Tripadvisor rating VERY DISAPPOINTED

Jul 23, 2021 K1265DAmaryh King City, United States

I would not recommend this hotel to my worst enemy. We were just there July 8-10 and had the worse service ever. Our room was not ready for 4:00 check in. Finally at 5:30 I called and was on hold for 30 minutes. Room we finally got looked nothing like the rooms on the website. Pretty sure they haven't been updated in years. I asked for change of… Read more
I would not recommend this hotel to my worst enemy. We were just there July 8-10 and had the worse service ever. Our room was not ready for 4:00 check in. Finally at 5:30 I called and was on hold for 30 minutes. Room we finally got looked nothing like the rooms on the website. Pretty sure they haven't been updated in years. I asked for change of bed linens the second day and did not receive. Came back late the second night after being out all day and all the dirty towels were still in a pile on the bathroom floor. I called for more and they left one bath towel in bag in the hallway for a suite of 5 people. I found cock roaches on the stairway right outside our room. I complained and got very little discounted for their poor service and accommodations. I wrote an email complaining and contacted Hilton Guest Assistance. They were suppose to get back to me in 3 days, finally on day 9, I had to call them. Got pretty much nowhere with the manager I spoke to except a price reduction. As far as I'm concerned I should have been credited the whole price I paid. Still trying to figure out what I paid over $400 for. Sure wasn't anything better than I could have gotten at Best Western, Econo Lodge, Motel 6 or any other hotel. Read less
Image of the Tripadvisor rating Filthy room and terrible customer service

Jul 23, 2021 bethanybP516ZH

We were thrilled to be staying at this iconic hotel for our honeymoon; however, that excitement was very short lived. Upon arrival we were greeted by unfriendly staff. The front desk associate clearly asked another associate something about our reservation. She visually profiled us and shook her head 'yes'. Of course we thought that was rude but… Read more
We were thrilled to be staying at this iconic hotel for our honeymoon; however, that excitement was very short lived. Upon arrival we were greeted by unfriendly staff. The front desk associate clearly asked another associate something about our reservation. She visually profiled us and shook her head 'yes'. Of course we thought that was rude but not worth getting upset about. It wasn't until we saw our room, that we realized the meaning of that exchange. Our room was absolutely atrocious. The AC wasn't working and the vent was covered in dust/debris. The most offensive part of the room was the "view" blocked by a portion of roof covered in bird droppings, pieces of food, drink glasses and YES a dead rat. It was sickening! Our travel agent was appalled and immediately called the hotel. The hotel staff did nothing, absolutely nothing. We had booked the room at $550+/night for 4 nights, criminal. We would have liked to stay but they didn't even offer a room change. Instead, we canceled. At our checkout, the staff again did nothing. There were zero apologies. It was disgraceful. Thankfully, we were able to book a room at the Marriott on the other side or the island. The staff were incredible. We got a free room upgrade with an amazing city view. They provided 2 free bikes each day for us to explore the Island. It ended up working out but the hotel del was a serious disappointment. Read less
Image of the Tripadvisor rating Great property!

Jul 22, 2021 fmcohen9

Beautiful property. Nice rooms. Beautiful views. Lots of places to relax and have a drink. Everything additional very pricey. Good, drink, activities. But loved the place. Staff friendly and helpful to make you have a great stay
Image of the Tripadvisor rating Beautiful, Historic Grounds w/Little to No Service at Full Price

Jul 21, 2021 dana4442016 Scottsdale, Arizona

When I stay at any resort, the resort starts w/5 stars. My husband and I travel often and have stayed at this hotel two other times (several years ago) and had spectacular service. Upon arriving 7/9, there was a 40 min wait in a long line of people, many seeking to file complaints. Not a big deal to us at check-in but that's where it changes. … Read more
When I stay at any resort, the resort starts w/5 stars. My husband and I travel often and have stayed at this hotel two other times (several years ago) and had spectacular service. Upon arriving 7/9, there was a 40 min wait in a long line of people, many seeking to file complaints. Not a big deal to us at check-in but that's where it changes. When trying to see about other restaurants in the area or inquire about anything, you'll need to wait in the same 40 min- 1 hour line - no concierge. There is an hour wait in general for anything and everything. Hotel is under major reconstruction and you are not advised of the lack of staff to provide service (don't expect room service - there is none). Breakdown: Pros: -beautiful grounds, -excellent beach access -bar and a couple of restaurants on site are open -understanding/hardworking limited staff -credits for diamond status that can be used at restaurant Cons: -Full price for a mostly closed hotel - you can't access the interior - it and a new wing are under construction, directly in front of many rooms. Fire alarm went off twice for quite some time - audible in the room. -Long lines to speak with the front desk staff (located outside) for any reason and a 1 hour wait for breakfast, if they don't lose your name. -You will need to walk around the Towers/short-cut through the outside bar and around the hotel to access the long outside wait line near the front of the hotel -Your resort fee does not include beach chairs/umbrellas (included in other higher end hotels) - $171 = 3 chairs + 2 umbrellas. Also a 1-hour wait to get chairs - no list to put a name in, only 1 register - despite having 3-4 people in the beach 'hut' - allowing only 1 person to be helped at a time - inefficient, esp. while waiting in the heat. -We did receive friendly bag service for our long vacation but it was also a 1 hour wait due to limited staff, impacting ability to enjoy location or departing. -$900/day w/ resort fee & tax to compete with "day visitors" who get the same service/access as paying guests - restaurants, beach chairs, parking. -Day visitors are free to set up gear closer to the ocean than the paying hotel guests...Hint: be a day visitor and save yourself the $$$. Summary: Lovely hotel, understand re: lack of staff to provide service. Staff members are kind, working very hard, and obviously exhausted. The difficulty and breaking point is swallowing all the added fees and full price with all the inconvenience, limited service, without ever being informed of the challenges this property is facing, and quite literally no benefit over a day visitor. Setting expectations appropriately would greatly reduce disappointment instead of frustrating the many visitors/families who were looking for that long-awaited 'get-away' after Covid and were willing to pay the price. Once upon a time. We politely asked to be let out of our reservation early to head to the next hotel - a completely different and positive experience - and it was granted and appreciated. Management may be assuming that folks who arrived during the summer will forget the bad experience so many complained about and chalk it up to the residual effects of Covid, but the sting to the wallet again and again with nothing to show says otherwise. Suggestion to Management: Set expectations appropriately and, at minimum, offer a discount before the disappointment in service, construction, long lines/wait times, extra fees, day visitor competition - all that makes a guest feel severely undervalued. Suggestion to potential visitor: I'd recommend a VRBO option, until this hotel resolves its current issues. Read less
Image of the Tripadvisor rating Beyond Overpriced and Zero Customer Service... Avoid at all Costs

Jul 21, 2021 G3438KDchristineh

We understand being short-staffed, but this is probably the worst service we’ve received at any hotel, especially one that’s this pricey and well-regarded. Would NEVER stay again and NEVER recommend to another party. It honestly felt like no one cared wherever we were in the hotel. Worst service period. And then you get a bill that’s $500 more… Read more
We understand being short-staffed, but this is probably the worst service we’ve received at any hotel, especially one that’s this pricey and well-regarded. Would NEVER stay again and NEVER recommend to another party. It honestly felt like no one cared wherever we were in the hotel. Worst service period. And then you get a bill that’s $500 more than it should be. AVOID at all costs.  -Brutal check-in process – stand in line for 20 mins -Room ready, walk bags to new building as bellhop unavailable -Room overlooking active construction, call down and asked to be moved -Walk bags back to front desk and stow away as new room isn’t available for a few more hours -Bags are misplaced and finally delivered by bellhop at 445pm, we have reservations at 5pm and therefore miss our reservation since we don’t have clothes and/or our belongings   -Walk to beach to explore while waiting for room and told that chairs and umbrellas are not included as part of our room stay so would cost $80 per day (for 2 chairs and 1 umbrella). No less than 3 people were in line alongside us in utter disbelief that you are paying nearly $700 per night and beach basics are not included as part of the package, while staying at a beachfront property.  -No room service available  -On hold for a minimum of 30 mins every time one calls the front desk or concierge.  -Coffee was neglected to be replenished by housekeeping; therefore, we lacked coffee in the morning and since room service wasn’t an option, we walked downstairs to Eno’s which resulted in spending $12 on 2 coffees. Coffee also not offered in lobby.  -Reservations at Serea Wednesday night and half the seafood menu was unavailable. No acknowledgment by waiter, until we attempted to order 3 different things and then were told they weren’t available.  -Upon check-out, wrong (higher) room prices charged so need to get back online for another 20 mins to have them adjust the bill to the lower amount we booked/reserved. No acknowledgment, no apology.  Read less