Hotel Indigo Austin Downtown University

Austin, Texas

Virgin rating

The hotel

Complete with stylish rooms and a year-round pool terrace, Hotel Indigo Austin Downtown is a welcoming spot that puts you right in the heart of the action. Modern amenities, a grab-n-go facility, complimentary WiFi and a sleek fitness centre are just some of the extras you'll get to enjoy when staying here, as well as a choice of in-house bars, and delectable local fare at Ladybird Kitchen. You're also just a short walk from 6th Street and Rainey Street - making it easy to get immersed in the spirit that has made Austin such an unmissable destination.

Amenities

  • Bar
  • Internet Access
  • Restaurant
  • Room Service
  • Swimming Pool
  • Valet parking
  • Close to City Centre

Where is it

Located in Downtown Austin, a short walk from 6th Street and Rainey Street. Transfer time from Austin-Bergstrom International Airport: 12 minutes.

Hotel information

134 guest rooms and suites across 6 floors. All rooms have a work desk with lamp, hairdryer, coffee and tea making services, and HDTV with cable, satellite and premium channels.

1 King Bed Standard rooms feature 1 x king-size bed, sleeping maximum 2 adults.

1 King Bed Standard City View rooms feature city views and 1 x king-size bed, sleeping maximum 2 adults.

1 King Bed Standard Pool View rooms feature pool views and 1 x king-size bed, sleeping maximum 2 adults.

2 Queen Beds Standard rooms feature 2 x queen-size beds, sleeping maximum 4 adults.

2 Queen Beds Standard City View rooms feature 2 x queen-size beds, sleeping maximum 4 adults.

1 King Bed Suites feature an additional living area and a pool view, sleeping maximum 2 adults.

1 King Bed 1 Bedroom Suite City View rooms feature an additional living area and city views, sleeping maximum 2 adults.

Lady Bird Kitchen & Bar (open daily for breakfast, dinner, and bar services). Lobby bar. Skyline pool deck and bar.

Outdoor pool with Downtown views. Complimentary fitness centre.

Complimentary WiFi. Valet parking 40 USD (subject to change). Business centre with email, internet, printing and scanning services. 24-hour front desk. Room service*. Gift shop. Grab-n-go for drinks and snacks.

*Denotes local charge. 

Please note: minimum check-in age is 21.

Pet-friendly policy: well behaved pets up to 50lbs are allowed. There is a non-refundable pet fee of 75 USD per stay (subject to change).

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (135)
  • Very good (66)
  • Average (53)
  • Poor (13)
  • Terrible (33)
Image of the Tripadvisor rating Great customer service!

Mar 3, 2024 Mary M

I had the best experience at hotel indigo! The customer service is amazing. Karl at the front desk is the best!!!! He was super helpful throughout our experience and so nice! I will definitely recommend hotel indigo to whoever is looking to stay in Austin!!
Image of the Tripadvisor rating Front desk experience

Feb 25, 2024 Lauren C

Roshelle gave us a phenomnal experience at the front desk. She was very personable and was able to get us into the room quickly and efficiently, which we appreciated very much because it was a long day. She was also able to upgrade us and had us laughing by the end of us booking the reservation. We will definitely be coming back here because of… Read more
Roshelle gave us a phenomnal experience at the front desk. She was very personable and was able to get us into the room quickly and efficiently, which we appreciated very much because it was a long day. She was also able to upgrade us and had us laughing by the end of us booking the reservation. We will definitely be coming back here because of her. Read less
Image of the Tripadvisor rating Hotel Indigo rocked!

Feb 5, 2024 Dawn v

Hotel Indigo was inviting from the moment we arrived. The lobby was beautifully decorated with guitars, vinyl records, and more special touches. The staff were very accommodating. Karl was working when we checked in. He was patient and knowledgeable The hotel room was spacious, clean, and updated.
Image of the Tripadvisor rating Shoutout to Rushelle for all the help!

Jan 25, 2024 Patrick H

Service is incredible here! Rushelle was so helpful and was able to help us get an early start to our trip. Rooms are clean and the amenities are excellent. I can’t wait to visit again! Location is so close to countless bars and restaurants. Thanks Rushelle for the hospitality!
Image of the Tripadvisor rating Worst Nightmare Ever

Jan 22, 2024 Yvette M Frisco, Texas

So here is my experience and how under no circumstances would I recommend this hotel. I purchased a brand new vehicle at the time of checking in that was 5 hours old. I picked it up from the dealer and drove from Dallas to Locharrt Texas. I purchased the valet parking pass for 40 bucks a night. Here are the following that personally they should… Read more
So here is my experience and how under no circumstances would I recommend this hotel. I purchased a brand new vehicle at the time of checking in that was 5 hours old. I picked it up from the dealer and drove from Dallas to Locharrt Texas. I purchased the valet parking pass for 40 bucks a night. Here are the following that personally they should not be representing the IHG chain of properties. First my bathroom lights did not work. Maintenance fixed.. Next morning upon checkout the thermostat was broken m. We hit a cold spell and the thermostat would not go up or down nor go to fan. Contacted the front desk who were so kind. Offered to send maintenance up but since we were checking out in about 29 minutes there was no point. Before leaving I tried to use the coffee maker says 3 minutes to brew. It would do nothing. . Called front desks. They just offered free coffee in the lobby. Checking out the total was different than my confirmation receipt. For some reason on their end they did but show was included. I showed her the receipt the manager Rochelle sent as happy the charge. So far they his was not a great experience. I neglected to add if you have an iPhone 15 you must bring your adapter m. You cannot use usb. The rooms are bit equipments. Lucky i had a battery pack was abject I go to my car and retrieve it. So here is the worst part. Upon checking out I was greeted by valet a young man by the name of Tanner very nice very kind very friendly, really exceeded my expectations of a valet person loaded my car up and we went inside the hotel to see if our room was ready. Luckily, it was ready. We spent about seven minutes in our room and our cars stood in front of the hotel while we changed and came right back down for the event we were in town for upon checking out the same valet person loaded my car as we loaded the car we noticed a huge gash in the middle of the tailgate and on the top part of the bumper so it looks like something maybe concrete hit the tailgate well I was at a football game with open parking no concrete I went to dinner open con. I’m sorry open parking lot no concrete the only concrete was in the hotels garage where my car was ballet parked and short, I have filed a claim with the valet parking insurance company and they are refusing to pay my claim on a car that is it’s now 14 days old I am outraged I have reported this to corporate no one wants to take responsibility. I am having to obtain a lawyer file small claims court Beyond vehicle damages because I have been dealing with management valet the storage Changes the employee also admitted that the damages went there when he took possession of the car and he noticed that the damages were not present when he brought the car back so my advice to you is a never ever ever ever stay at this hotel. The vskervadendabt also admitted to management the damages were not present. The hotel are limited with their resources and what they can do ,to resolve matters such as this. and if you need help, they’re not gonna be able to provide you really anything you’re going to be out of luck, which is unfortunate and for me who purchase a vacation package through the IHG franchise which I will be canceling. I I’ll never stay at any Ihg hotel ever since we are frequent travelers and have so many options we have a choice on whom we do business with . A warning to anyone who considers staying at the hotel indigo Austin or any other location management can only do what they can do. This is between the general manager , the valet parking company and whomever holds their insurance and the last thing that I will say is that my valet ticket says Hotel Indigo I don’t know why I’m being put in the middle of insurance and Fleet/ valet. I mean it’s really I had no idea that there was a separate company that would be valet parking my car, so I would jjust say BEWARE! We did walk around the car ave check for damages but road with 1 stop no way that damage that high up hit something other than a parking structure which is where valet parked. The valet staff also switch their shirts so you don’t know who’s helping and the hotel tolerates this. The unacceptable. BAD CHOICE!! Don’t DO IT! Read less