Thompson Austin

Austin, Texas

Virgin rating

The hotel

If you're seeking relaxed luxury, a central location, and a stylish boutique setting, you'll love staying at Thompson Austin. This laid-back, contemporary hotel shares facilities with the equally hip tommie Austin - including Wax Myrtles, the perfect place to beat the Texas heat - meaning that there's plenty to explore both in-house and just outside the glass doors.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Swimming Pool

Where is it

Located at 5th Street and San Jacinto Boulevard, Thompson Austin is in the heart of downtown Austin’s vibrant music and entertainment district. Transfer time from Austin-Bergstrom International Airport: 15 minutes.

Hotel information

All rooms offer floor-to-ceiling windows, individually-controlled heating and air conditioning, complimentary Wi-Fi, 55” LG smart flat-screen TV, blackout curtains, minifridge, D.S. & Durga bath amenities, oversized Thompson signature robes, rainwater shower and In-room safe. King Rooms with 1 king-size bed, sleeping maximum 2 adults.

The Coffee Bar at tommi (open 6am – 10pm) serving coffee, wine, and local craft beers. The Diner Bar (4pm – 10pm and 5pm – 10pm for dinner). Opening times subject to change. In-room dining and takeout options available. Wax Myrtle’s Hide-A-Way is on the fourth-floor serving cocktails and local produced seasonal food. The Grey Market where you can grab some great tasty to-go items.

Wax Myrtle’s Pool Deck and Lounge. Fitness @ Tommie, 6,700 square-foot wellness centre, furnished with top-of-the-line equipment including Peloton® bikes and a Full Swing sports simulator.

Complimentary WiFi in public areas. 24 hour room service*.

Resort fee includes: Priority Access to Wax Myrtle's Cabanas/Day Beds booked through Guest Services, based on availability. Welcome Beverage at Wax Myrtle's Club and Pool. Priority ticket access to ticketed events at Wax Myrtle's Club + Pool. Priority reservations to the Diner Bar by Chef Mashama Bailey. Use of property hotel branded cruiser bikes (based on availability). Two bottles of water per night by request. Guided Tour through Austin, 6 times a week through Austin DeTours (based on availability, schedule varies by season). Complimentary mat, towel and bottle of water at YTX (Yoga TX). 24 hour access to fitness centre. 2 tickets (1x per stay) to The Contemporary (Modern Art Museum) or the Mexi-Carte Museum. Neighborhood discounts and added perks through Thompson Austin Uncovered to Austin Rowing Club, Bolivar Cigar Bar, Antone's Nightclub, Mohawk Music Venue, and more within walking distance. Wireless Internet Access throughout hotel Local and 1-800 calls. Daily Newspaper delivery (local) by request

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (217)
  • Very good (28)
  • Average (22)
  • Poor (28)
  • Terrible (15)
Image of the Tripadvisor rating Disappointing service and Maintenance issues at the Thomson Austin

Mar 27, 2024 Kendy R

During my recent stay at Thomson Austin, I encountered some disappointing issues that impacted my overall experience. Firstly, the pool was not heated, which was quite inconvenient as I had expected to enjoy it during my stay, the pool should be heated so that guest can enjoy it no matter the season. What made matters worse was the inconsistent… Read more
During my recent stay at Thomson Austin, I encountered some disappointing issues that impacted my overall experience. Firstly, the pool was not heated, which was quite inconvenient as I had expected to enjoy it during my stay, the pool should be heated so that guest can enjoy it no matter the season. What made matters worse was the inconsistent and conflicting responses I received from three different employees regarding the reason for the pool not being heated. One said the heater was broken and you all were working on getting it fixed, and one of the front desk employees stated you guys did not had a heated pool. Had i known this, i would of stayed at a different hotel to celebrate my Birthday. Additionally, I noticed that the carpets in my room were dirty. This was a noticeable flaw that affected the overall cleanliness and comfort of the space. It is important for the hotel to maintain high standards of cleanliness to ensure a pleasant stay for guests. Sleeping here is almost impossible, you can hear everyone who walks or talks loud on the hallway. Another thing to add, some of the staff from Arriba abajo were rude and no one came to serve us at the pool, we had to go to the bar. Furthermore, upon checking out, I had some questions that I needed assistance with. However, I was met with a sense of annoyance and impatience from some of the front desk employees. One staff member even put me on hold and never returned to the call, resulting in a dropped connection. This lack of professionalism and disregard for customer service left a negative impression on me. In conclusion, my experience at Thomson Austin was marred by inconsistent service and maintenance issues. Improvements in communication, cleanliness, and customer service are necessary to ensure a satisfactory stay for guests. Read less
Image of the Tripadvisor rating Best staff and super clean

Mar 26, 2024 Roam13748549100

Amazing stay for my wife’s birthday, loved how clean it was and the service was the best I’ve had and that’s because I’ve stayed in several high end hotels outside the US as well. Very attentive and the food was amazing as well.
Image of the Tripadvisor rating Great place to stay in Austin

Mar 19, 2024 Lara G Houston, United States

Thompson is an excellent choice for downtown Austin! The hotel is lovely, cool, stylish, and accommodating as well as in a perfect location. The food is great - but get to breakfast early or they run out of pastries! Food is delicious. Staff is amazing - the best, especially the front desk, valet, and guest services. They were so attentive and ran… Read more
Thompson is an excellent choice for downtown Austin! The hotel is lovely, cool, stylish, and accommodating as well as in a perfect location. The food is great - but get to breakfast early or they run out of pastries! Food is delicious. Staff is amazing - the best, especially the front desk, valet, and guest services. They were so attentive and ran things up to the room as we needed. Would definitely stay here again. Loved it. Read less
Image of the Tripadvisor rating Not SX

Mar 18, 2024 Edmnsn8 Dallas, Texas

I booked the room during the first weekend of SXSW but I wasn't there for that event. The Thompson Austin is in a great location near lots of things to do within walking distance. The rooms are nice, the view from my room, on the 13th floor was facing the top of other buildings and I could see the happenings at street level.
Image of the Tripadvisor rating Great stay!

Mar 15, 2024 alisanest Tel Aviv, Israel

I really liked staying at Thompson Austin! The room was spacious and comfortable. Hotel stuff were very friendly and always helpful. The location is perfect if you need to be around the convention center.