Fairmont Dallas

Dallas, Texas

Virgin rating

Pyramid Bar
Fairmont Room
Pyramid Restaurant
Pyramid Bar
Pyramid Bar
Fairmont Room
Pyramid Restaurant
Pyramid Bar

The hotel

A jewel in the downtown Arts District, Fairmont Dallas takes centre stage among cultural gems like The Dallas Museum of Art, symphony hall, and AT&T Performing Arts Center. Mixing the classic glamour you’d expect from a Fairmont, with that ‘larger-than-life’ Texas spirit, you'll find a Junior Olympic-size pool (with poolside dining in summer months), a lobby-level Starbucks, and the farm-fresh menu of Pyramid Restaurant, where the honey is even fresher — coming straight from the beehives in the hotel’s rooftop veg garden.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Swimming Pool
  • Close to City Centre

Where is it

In the heart of the downtown Dallas Arts District, surrounded by restaurants, shopping, arts and entertainment. The Sixth Floor Museum at Dealey Plaza, all about JFK, is also just a block away. Transfer time from Dallas Fort Worth International Airport: 25 minutes.

Hotel information

545 rooms and suites. All have large windows with views of the city, HDTV with pay movies and video games, iHome docking station, refreshment centre (with healthy snacks)*, WiFi*, Keurig coffeemaker, hairdryer, iron and ironing board, and safe. Fairmont Rooms have either 1 king-size bed, 1 queen-size bed or 2 double beds, sleeping maximum 2 adults. 

Pyramid Restaurant (open for daily breakfast, brunch Sat–Sun, lunch Mon-Fri, and dinner Tue–Sat). Pool snack bar. Starbucks café. Pyramid Bar. Outdoor rooftop pool (heated seasonally). 24-hour fitness room. Massage service (on request)*. Complimentary WiFi in Starbucks café and Pyramid restaurant/bar. Laundry service*. 24-hour concierge. Valet parking $32 per day (payable locally, subject to availability).

*Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1733)
  • Very good (831)
  • Average (337)
  • Poor (170)
  • Terrible (140)
Image of the Tripadvisor rating Great Valet Experience

Dec 8, 2023 Caroline J

Isaiah, Nate, Tada, LP, Chaz and Moe worked so hard this weekend for the entire PMG team that was in town. They were constantly working running to and from cars and were so nice to work with. They were friendly and professional!
Image of the Tripadvisor rating Amazing service!

Dec 8, 2023 Tim G Garland, Texas

Isaiah, Mow, Tada, LP and Chaz were super attentive and kind in their service and carful to see to our needs. As well as great conversationalists. They were professional, courteous and all around great to work with!
Image of the Tripadvisor rating Past Its Prime?

Dec 8, 2023 ciscokid23 Coral Gables, Florida

After a hiatus of almost three years (the pandemic, you know), we returned to the Fairmont Dallas on our annual Dallas visit to the downtown Neiman Marcus for lunch in the Zodiac Room and to enjoy the various Dallas museums. We found the Dallas Fairmont changed, not necessarily because of the acquisition of Fairmont by All-Accor Hotels. First of… Read more
After a hiatus of almost three years (the pandemic, you know), we returned to the Fairmont Dallas on our annual Dallas visit to the downtown Neiman Marcus for lunch in the Zodiac Room and to enjoy the various Dallas museums. We found the Dallas Fairmont changed, not necessarily because of the acquisition of Fairmont by All-Accor Hotels. First of all, two of the excellent hotel staff are no longer there - Aida Kapetanovich, the excellent and amiable breakfast hostess, has retired and Tony Bennett, the legendary front entrance doorman, who, we sadly learned, passed away two years ago. We returned with high expectations, but, sadly, our visit came up short. First of all, no Keurig regular coffee pods in the room and, when we went to the front desk, all they could come up with was a single coffee pod. Coffee rationing at a Fairmont? Secondly, looking over the room, upon entering, we found that the two individual canisters of Pringles on the snack tray were open with one canister empty and the other one with three chips left! Obviously, housekeeping needs to play closer attention. In the bathroom, amenities have been replaced with pump dispensers which, while praised as a nod to the environment, seems more a cost-cutting All-Accor "innovation." The bathtub was slippery with no rubber bathmat provided. Our first night was disrupted by a yapping small dog left unattended in the room next to ours. The daily breakfast buffet which we had booked with our Junior Suite room is no longer served on weekdays but only on weekends. The dinner menu in the hotel's Pyramid Room Restaurant is no longer worthy of special occasions like birthday or anniversary dinners. The promised welcome drink to All-Accor members was not offered. It was always offered at the Ibis All-Accor budget hotels during our recent European trip in May. A bright spot, though, was Brooklynne, one of the bar/dining room hostesses, who made it a point to always ask whether we needed anything. All in all, it was not a five-star hotel stay, and I am still wondering whether my present four-star rating is based on very pleasant past experiences rather than on our latest stay. We were told that the hotel will be soon undergoing a refit. Read less
Image of the Tripadvisor rating Great service at The Pyramid

Dec 8, 2023 Floyd M

Dined at the Pyramid for breakfast and ShuBham was my server. He was excellent! He poured my coffee quickly and brought out my breakfast in a timely manner. He was attentive and genuinely friendly and pleasant.
Image of the Tripadvisor rating Needs a refresh

Dec 7, 2023 Megan Z Bellmawr, New Jersey

The property has an old money charm, but the rooms and business processes desperately need some modernization. Starting with the room, the desk has no accessible outlet for laptop work and glass makes using a mouse impossible. I had to move the very heavy desk just to be able to access a very old outlet behind the TV. There were a couple outlets… Read more
The property has an old money charm, but the rooms and business processes desperately need some modernization. Starting with the room, the desk has no accessible outlet for laptop work and glass makes using a mouse impossible. I had to move the very heavy desk just to be able to access a very old outlet behind the TV. There were a couple outlets on the nightstand lamp but USB would be better for charging. The phone in the room was from the 90s. The in room snacks were either missing entirely or already opened,eaten, and returned unknowingly (for example, I had an entirely empty can of Pringles). The bathrooms were also pretty dated, though I did enjoy the le labo toiletries which were one of the redeeming offerings. I ordered door dash around 1 because room service was closed until 4, but the delivery driver was not allowed up to the room. This is the first hotel I've stayed at that had that policy and I found it very interesting. How do you expect to attract younger clientele that is used to having this type of convenience, especially when your room service is not available? The doorman mentioned they don't let "questionable" delivery drivers on the floors, but it just seems weird because are DoorDash drivers really a threat? Overall, I wouldn't return. Read less