Fairmont Dallas

Dallas, Texas

Virgin rating

Pyramid Bar
Fairmont Room
Pyramid Restaurant
Pyramid Bar
Pyramid Bar
Fairmont Room
Pyramid Restaurant
Pyramid Bar

The hotel

A jewel in the downtown Arts District, Fairmont Dallas takes centre stage among cultural gems like The Dallas Museum of Art, symphony hall, and AT&T Performing Arts Center. Mixing the classic glamour you’d expect from a Fairmont, with that ‘larger-than-life’ Texas spirit, you'll find a Junior Olympic-size pool (with poolside dining in summer months), a lobby-level Starbucks, and the farm-fresh menu of Pyramid Restaurant, where the honey is even fresher — coming straight from the beehives in the hotel’s rooftop veg garden.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Swimming Pool
  • Close to City Centre

Where is it

In the heart of the downtown Dallas Arts District, surrounded by restaurants, shopping, arts and entertainment. The Sixth Floor Museum at Dealey Plaza, all about JFK, is also just a block away. Transfer time from Dallas Fort Worth International Airport: 25 minutes.

Hotel information

545 rooms and suites. All have large windows with views of the city, HDTV with pay movies and video games, iHome docking station, refreshment centre (with healthy snacks)*, WiFi*, Keurig coffeemaker, hairdryer, iron and ironing board, and safe. Fairmont Rooms have either 1 king-size bed, 1 queen-size bed or 2 double beds, sleeping maximum 2 adults. 

Pyramid Restaurant (open for daily breakfast, brunch Sat–Sun, lunch Mon-Fri, and dinner Tue–Sat). Pool snack bar. Starbucks café. Pyramid Bar. Outdoor rooftop pool (heated seasonally). 24-hour fitness room. Massage service (on request)*. Complimentary WiFi in Starbucks café and Pyramid restaurant/bar. Laundry service*. 24-hour concierge. Valet parking $32 per day (payable locally, subject to availability).

*Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1796)
  • Very good (848)
  • Average (347)
  • Poor (180)
  • Terrible (159)
Image of the Tripadvisor rating Mid hotel

Jul 26, 2024 Lisa K

This rooms are not updated or even very clean. The pictures on the website were very misleading. I do think the hotel staff is very nice. Here are some pictures of our room. The lamps were extremely dirty with stains. The room smelled musty. I would have asked to switch but was with a friend in the next room. The hallways are very dark. The paint… Read more
This rooms are not updated or even very clean. The pictures on the website were very misleading. I do think the hotel staff is very nice. Here are some pictures of our room. The lamps were extremely dirty with stains. The room smelled musty. I would have asked to switch but was with a friend in the next room. The hallways are very dark. The paint is chipping off the walls! The pictures are broken in the hallways! The lobby is very nice . The bed with the white headboard. is the hotel picture. I would not stay here again. Read less
Image of the Tripadvisor rating Great place to stay in Downtown Dallas

Jul 25, 2024 Flora Q Edmond, Oklahoma

The hotel, the rooms, and the amenities is great. The valet staff are awesome. Best place to stay in downtown Dallas for under 200. a night. I travel to Dallas quite a bit for work and will book this place every time I go. It's also convenient to the highway.
Image of the Tripadvisor rating Wonderful hotel. I’ll be back

Jul 23, 2024 Gabrielle S

Great time wonderful staff loved the per Personal concierge, I could only reason it’s not getting 5 stars was they brought me a broken fridge. I will definitely be back. Hotel was big and the pool was beautiful. Loved the room and the view. Even the housekeeping did a great job
Image of the Tripadvisor rating Nightmare

Jul 18, 2024 Monteris D

Horrible experience they charge 50 dollars a day to guest to park .WiFi ..is non existence...lighting in the hotel is to dark..it's like being in a haunted house. I will never stay at a Fairfeld again. I honestly thought I was being pranked..bad customer service aswell
Image of the Tripadvisor rating Terrible for an Amex partner and supposedly high end hotel

Jul 18, 2024 408af Ayase, Japan

I stayed here with my 4 kids. It was a so so stay. The rooms are extremely dated and old. If you take the stairs you will see what I mean. I tried to get information on my reservation and she was trying to embarrass me by saying out loud that I cannot get points because I used my AMEX credit and card. I was not trying to get points but simply have… Read more
I stayed here with my 4 kids. It was a so so stay. The rooms are extremely dated and old. If you take the stairs you will see what I mean. I tried to get information on my reservation and she was trying to embarrass me by saying out loud that I cannot get points because I used my AMEX credit and card. I was not trying to get points but simply have my stay on the app so I have it saved. There was no room upgrade, no information about the late check out, or check out in general. The free breakfast for 2 was not a buffet, it’s a la carte. The front desk I talked to doesn’t seem to know about that which I don’t know why. She said it’s supposed to be a buffet on weekends. When I tried to get a clarification about the free breakfast, she was rude and dismissive. We were not suppose to check out until today, but because we weren’t happy, we left yesterday and took the 1 day loss. Upon check out, I was being over charged by over $100. Remember that breakfast credit ($60 day)? They were not applying it correctly. They only have the $100 Amex credit applied. It was a mess. Glad that I got a male front desk assistant upon check out. I asked for his name but forgot. He was tall, nice, big eyes, Caucasian male. He was more helpful and understand what I was talking about than the female previously. Noisy at night. Looks nice at a glance but will look for a different hotel when in Dallas. Not worth it. Also, if you have kids, one thing to note is there’s no fridge nor microwave. They have a fridge full of their own stuff trying to sell you and if you touch it or put your stuff in it? They will even charge you a fee. Beds are terrible. Go at a different nicer hotel in Dallas. They will be happy to accommodate you and your Amex credit and benefits. Read less