Westin Galleria Dallas

Dallas, Texas

Virgin rating

The Second Floor By Scott Gottlich
Traditional Room
Lobby Lounge
Galleria Dallas Shopping Complex
Deluxe Double Queen Room
The Second Floor By Scott Gottlich
Traditional Room
Lobby Lounge
Galleria Dallas Shopping Complex
Deluxe Double Queen Room

The hotel

There's only one thing that gets Texan shopaholics more worked up than cut price ten gallon hats and that's a stay at the Westin Galleria. This is your chance to gain unrivalled access to over 200 designer stores, restaurants and attractions without having to step foot outside. Once you've shopped 'til you've dropped, you'll find your guest room with a great big signature Westin Heavenly® Bed ready and waiting. Aside from your room's contemporary comforts and glorious Dallas views, you'll also be able to take advantage of the Westin's outdoor heated swimming pool and Second Floor Bistro, both of which are on hand to help you rest and revive after a good day exploring the city. From the largest whiskey bar in Dallas to towers of shellfish served at the Oceanaire Seafood Room, this is your chance to experience the superlatives of Texas. No sooner than the valet has parked your car will you be ready to find out just what all the fuss is about.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking
  • Close to City Centre

Where is it

Located inside Galleria Dallas shopping complex. Transfer time from Dallas Fort Worth Airport: 20 minutes.

Hotel information

448 rooms and suites. All guest rooms feature signature Westin's Heavenly® Bed, air-conditioning, cable TV with pay-per-view films*, WiFi*, telephone, coffee-making facilities, mini bar, safe, bathrobes, White Tea by Westin™ bath amenities, hairdryer, iron and board. Traditional Rooms have 1 king-size or 2 queen-size beds, sleeping maximum 4 adults.

Deluxe Rooms have a reading area, and 1 king-size or 2 queen-size beds, sleeping maximum 4 adults.

Executive Club Rooms include exclusive access to the Westin Executive Club Lounge, which offers complimentary breakfast, grab 'n' go snacks, Starbucks coffee, tea, and a range of signature espresso based drinks, as well as business services and complimentary WiFi within the lounge. Rooms feature state-of-the-art amenities with 1 king-size or 2 queen-size beds, sleeping maximum 4 adults.

Complimentary self-parking. Valet parking $30 plus tax per day (payable locally, subject to change). Galleria complex parking available*.

The Oceanaire Seafood Room (Mon-Fri 11:30am-10:00pm, Sat 5:00-11:00pm and Sun 5:00-9:00pm), The Second Floor By Scott Gottlich (all-day dining; contemporary). 24-hour room service available*.

Outdoor rooftop pool. 24-hour WestinWORKOUT® Fitness Studio*. Lobby entrance to Galleria shopping complex.

Laundry/dry-cleaning service*. Express check-out. Luggage storage. Concierge desk*. 24-hour business centre*. 24-hour front desk. Complimentary WiFi in The Second Floor Bistro-Bar. 

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (903)
  • Very good (428)
  • Average (105)
  • Poor (49)
  • Terrible (47)
Image of the Tripadvisor rating Nice place to stay - get a room facing the back.

Dec 4, 2023 795davec Illinois

I was here for a 3 day business trip. Great location. Attached to a mall with lots of food choices. Rooms are comfortable and large. Elevators are fast. Only downside, had noticeable street noise; next to a major traffic road (my room faced it). Small bar/restaurant on the second floor.
Image of the Tripadvisor rating A major hospitality fail

Oct 1, 2023 BrianDFW Dallas, Texas

Overcrowding of entire hotel due to an unsafe overbooking of rooms and people far exceeding safety guidelines. It’s obvious you don’t need to be an inspector. Good and beverage is iffy. Staff is friendly. I paid with points as a titanium Bonvoy member however the hotel snuck in an unauthorized 50+ USD redemption fee. Yes they charged me… Read more
Overcrowding of entire hotel due to an unsafe overbooking of rooms and people far exceeding safety guidelines. It’s obvious you don’t need to be an inspector. Good and beverage is iffy. Staff is friendly. I paid with points as a titanium Bonvoy member however the hotel snuck in an unauthorized 50+ USD redemption fee. Yes they charged me $50.00 to use my points to pay. This is a widespread scam among Marriott Properties. I’ve filed a complaint with Marriott International headquarters. In any event I can not recommend this property as it is a total cluster **** located in a lower end shopping mall that used to be “the place”. It’s no longer anywhere close to “the place” and the experience proves that. Read less
Image of the Tripadvisor rating Mediocrity has replaced former high standards.

Sep 15, 2023 AustinAussie

This former Grande Dame of the area has sadly faded. I spent a night this week and while there were plenty of people working the front desk- they lacked a certain panache that used to be present. Firstly, most of the staff were dressed in their own clothes in a variety of color schemes, instead of a crisp uniformed outfit as they once wore. I was… Read more
This former Grande Dame of the area has sadly faded. I spent a night this week and while there were plenty of people working the front desk- they lacked a certain panache that used to be present. Firstly, most of the staff were dressed in their own clothes in a variety of color schemes, instead of a crisp uniformed outfit as they once wore. I was greeted by a gentleman who simply asked’ “ can I see your ID?” Not, “Welcome to the Westin, how may I help you today?” As a platinum member I asked if I would be granted an upgrade and was immediately told No. The hotel was full. I assure you…. It was far from full. It’s only a night, so my room was good enough, very clean and had a decent view of the toll road and a seating area where the balconies once were. But there is definitely a lack of training present wit the staff. This hotel used to make guests feel as if they were about to have a high end experience. This visit was as spectacular as a Garden Inn. Lastly, elevators were having issues. Hallways were damp and humid. I ordered eggs Benedict from room service for breakfast. For $28 before tip in a hotel if this “caliber” I expect a proper presentation with a TRAY and a PLATE with metal CUTLERY and cloth napkins. Instead, I was handed a large paper bag with a cardboard box and haphazardly presented breakfast that had slid to one side of the box, plus greasy, burned hash brown potatoes and plastic utensils. You can DO BETTER Westin Galleria. My family and I have been guests of this hotel since soon after it opened in the 1980s, and to see such a downgrade of attention to detail is quite disappointing. Please stop using Covid as an excuse to downgrade the level of service while raising the rates. If you were going to serve me a lukewarm breakfast tossed into a cardboard box, then you need to be charging half of what you are. McDonalds has a better presentation. Hopefully this “skimpflation” will be remedied or I’ll sadly have to find new accommodations next time I visit. Read less
Image of the Tripadvisor rating Business trip

Sep 7, 2023 Nathan B Edmond, Oklahoma

Very great service from Eman at the desk when checking into the room early afternoon. Upon returning late in the evening from a dinner meeting, the A/C was not working well in my room and was very hot and muggy. Other than that, the hotel was fine.
Image of the Tripadvisor rating Dump

Sep 6, 2023 Jeffrey D Wexford, Pennsylvania

This hotel us In crazy serious need of renovations. Elevators were out due to an “electrical issue.” The bathroom was severely outdated but the biggest problem was the mold all over the tub and shower. When I asked if someone could clean it the hotel sent someone up who apparently sprayed a little bleach that did little to help. Pictures here… Read more
This hotel us In crazy serious need of renovations. Elevators were out due to an “electrical issue.” The bathroom was severely outdated but the biggest problem was the mold all over the tub and shower. When I asked if someone could clean it the hotel sent someone up who apparently sprayed a little bleach that did little to help. Pictures here are AFTER the “cleaning “. When I brought it to the hotel’s attention they said they would try again but never did and basically told me “too bad.” As a Marriott gold for life…sometimes platinum member i say run from this dump with terrible management. Read less