Westin Galleria Dallas

Dallas, Texas

Virgin rating

The Second Floor By Scott Gottlich
Traditional Room
Lobby Lounge
Galleria Dallas Shopping Complex
Deluxe Double Queen Room
The Second Floor By Scott Gottlich
Traditional Room
Lobby Lounge
Galleria Dallas Shopping Complex
Deluxe Double Queen Room

The hotel

There's only one thing that gets Texan shopaholics more worked up than cut price ten gallon hats and that's a stay at the Westin Galleria. This is your chance to gain unrivalled access to over 200 designer stores, restaurants and attractions without having to step foot outside. Once you've shopped 'til you've dropped, you'll find your guest room with a great big signature Westin Heavenly® Bed ready and waiting. Aside from your room's contemporary comforts and glorious Dallas views, you'll also be able to take advantage of the Westin's outdoor heated swimming pool and Second Floor Bistro, both of which are on hand to help you rest and revive after a good day exploring the city. From the largest whiskey bar in Dallas to towers of shellfish served at the Oceanaire Seafood Room, this is your chance to experience the superlatives of Texas. No sooner than the valet has parked your car will you be ready to find out just what all the fuss is about.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking
  • Close to City Centre

Where is it

Located inside Galleria Dallas shopping complex. Transfer time from Dallas Fort Worth Airport: 20 minutes.

Hotel information

448 rooms and suites. All guest rooms feature signature Westin's Heavenly® Bed, air-conditioning, cable TV with pay-per-view films*, WiFi*, telephone, coffee-making facilities, mini bar, safe, bathrobes, White Tea by Westin™ bath amenities, hairdryer, iron and board. Traditional Rooms have 1 king-size or 2 queen-size beds, sleeping maximum 4 adults.

Deluxe Rooms have a reading area, and 1 king-size or 2 queen-size beds, sleeping maximum 4 adults.

Executive Club Rooms include exclusive access to the Westin Executive Club Lounge, which offers complimentary breakfast, grab 'n' go snacks, Starbucks coffee, tea, and a range of signature espresso based drinks, as well as business services and complimentary WiFi within the lounge. Rooms feature state-of-the-art amenities with 1 king-size or 2 queen-size beds, sleeping maximum 4 adults.

Complimentary self-parking. Valet parking $30 plus tax per day (payable locally, subject to change). Galleria complex parking available*.

The Oceanaire Seafood Room (Mon-Fri 11:30am-10:00pm, Sat 5:00-11:00pm and Sun 5:00-9:00pm), The Second Floor By Scott Gottlich (all-day dining; contemporary). 24-hour room service available*.

Outdoor rooftop pool. 24-hour WestinWORKOUT® Fitness Studio*. Lobby entrance to Galleria shopping complex.

Laundry/dry-cleaning service*. Express check-out. Luggage storage. Concierge desk*. 24-hour business centre*. 24-hour front desk. Complimentary WiFi in The Second Floor Bistro-Bar. 

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (906)
  • Very good (428)
  • Average (106)
  • Poor (50)
  • Terrible (48)
Image of the Tripadvisor rating Roll the dice - you might have a good stay - or you might regret it

Apr 15, 2024 indoctrin8ed Seattle

This hotel is barely hanging on, but does so because of it's popular location - connected to a major mall. The staff is a mix of rude front desk people to some super nice rock stars - you never know who you're going to get. The elevators are barely working, half of the lights are burned out - they often break down completely and you may get… Read more
This hotel is barely hanging on, but does so because of it's popular location - connected to a major mall. The staff is a mix of rude front desk people to some super nice rock stars - you never know who you're going to get. The elevators are barely working, half of the lights are burned out - they often break down completely and you may get stuck in one, or on a bad day they shut them all down and use the two service elevators which means it could take 10-15 minutes to get to your room while you wait in a line. Half of the phones don't work in the rooms. They recently upgraded their linens which was long overdue, so that's great. Housekeeping does not care if they open the door on you even if you have a DND/privacy sign up - they seem to enjoy it because this problem has persisted since before Covid. They won't let deliveries into the elevators - even during the "safe" daytime hours (this is not a dangerous area) - and won't even call you if you have a delivery like food or a business item - I have no idea why they even bother with a concierge desk - and won't bring up your items - which can be a pain if you do business here. If you are a platinum member and can access the Marriott "m-lounge", they have one of the sweeties nicest humans on earth - Lilyana - working in the mornings, preparing breakfast. I wish the rest of the staff was just like her. The evening lady is very nice too, but the front desk is a total gamble. Read less
Image of the Tripadvisor rating Outstanding staff and amenities

Apr 14, 2024 Kaloyan V

I had an amazing stay at the Westin Galleria in Dallas. The staff was exceptionally friendly as they provided support and guidance. The location and the amenities were outstanding. The connection to the shopping mall guaranteed food and entertainment options. The gym was sufficiently large and well-equipped. TV was new, large, and had lots of… Read more
I had an amazing stay at the Westin Galleria in Dallas. The staff was exceptionally friendly as they provided support and guidance. The location and the amenities were outstanding. The connection to the shopping mall guaranteed food and entertainment options. The gym was sufficiently large and well-equipped. TV was new, large, and had lots of channels and streaming options. Finally, I had realized I had forgotten an item in the room after I checked out and left. My item was handled with great care and shipped to me in excellent condition. I would recommend and would definitely come back if the opportunity arises. Read less
Image of the Tripadvisor rating Worst hotel I ever booked

Apr 10, 2024 M A

Worst hotel I have ever booked. First, they told me that it's first come first serve even though I already bought a room for the night and they weren't guaranteeing us a room. I explain that we wouldn't have the money for another hotel somewhere if they turned us away. This was at 9pm. Then once we show up at 1am they tell us that we have to give… Read more
Worst hotel I have ever booked. First, they told me that it's first come first serve even though I already bought a room for the night and they weren't guaranteeing us a room. I explain that we wouldn't have the money for another hotel somewhere if they turned us away. This was at 9pm. Then once we show up at 1am they tell us that we have to give them $200 extra for the room even though it is not on the Priceline policies they list. They didn't bother to tell us that at 9pm while on the phone so we could have time to figure something else out. Instead of caring, he was very rude and got his security to watch over us. I have a hurt back and having to sleep in the car now. Read less
Image of the Tripadvisor rating Great stay.

Jan 31, 2024 Amanda W Linn, Missouri

Recently stayed 2 nights for a conference and thoroughly enjoyed our stay. Hotel is clean, quiet and all staff were welcoming/friendly. Few thoughts – there is nothing to do in that area without a car outside of the mall that is attached. There are plenty of good restaurants/coffee shops in the mall. The bar within the hotel is on the smaller… Read more
Recently stayed 2 nights for a conference and thoroughly enjoyed our stay. Hotel is clean, quiet and all staff were welcoming/friendly. Few thoughts – there is nothing to do in that area without a car outside of the mall that is attached. There are plenty of good restaurants/coffee shops in the mall. The bar within the hotel is on the smaller side and was completely packed during our visit. Read less
Image of the Tripadvisor rating Heavenly beds are no longer heavenly.

Jan 15, 2024 Go21144

I’m SO disappointed that Westin has changed its “heavenly bedding” to a lower quality product. All pillows are foam and no down/feather-not even on request. Unfortunately, not even a down alternative pillow, just firm pillows. The down comforter is gone also. The sheets are a lower quality, not the smooth finish that made it feel like a higher… Read more
I’m SO disappointed that Westin has changed its “heavenly bedding” to a lower quality product. All pillows are foam and no down/feather-not even on request. Unfortunately, not even a down alternative pillow, just firm pillows. The down comforter is gone also. The sheets are a lower quality, not the smooth finish that made it feel like a higher quality hotel. I had a disappointing stay, I usually slept so well at Westin hotels bc of the bedding but evidently those days are gone. This specific hotel at the Dallas galleria used to be a prime location but because the mall has been going downhill and so many stores have closed the location is not a big enough draw anymore. I’ve stayed at this hotel many times and justified the slow decline of the galleria location with the fact that the beds were so comfortable. Sadly, I will be looking for a different hotel to stay at in Dallas now. Specific points: -the staff in the bar and second floor restaurant are always very good. -the “room service” is brought in a paper to-go bag with plastic utensils. -the elevators at this location are frequently broken and we have had to use a service elevator in the back for the entire stay on more than one occasion. -I called the hotel directly to make the reservation for my most recent stay because I needed adjoining rooms. I was told I’d have adjoining rooms with two queens in each on the 18th floor but when we arrived (at 3:30 pm) they only had a king and a queen room adjoining on the 11th floor. Their explanation was simply, “Sorry, that’s all we have, there’s a volleyball tournament this weekend and we’re full.” Read less