Westin Galleria Dallas

Dallas, Texas

Virgin rating

The hotel

There's only one thing that gets Texan shopaholics more worked up than cut price ten gallon hats and that's a stay at the Westin Galleria. This is your chance to gain unrivalled access to over 200 designer stores, restaurants and attractions without having to step foot outside. Once you've shopped 'til you've dropped, you'll find your guest room with a great big signature Westin Heavenly® Bed ready and waiting. Aside from your room's contemporary comforts and glorious Dallas views, you'll also be able to take advantage of the Westin's outdoor heated swimming pool and Second Floor Bistro, both of which are on hand to help you rest and revive after a good day exploring the city. From the largest whiskey bar in Dallas to towers of shellfish served at the Oceanaire Seafood Room, this is your chance to experience the superlatives of Texas. No sooner than the valet has parked your car will you be ready to find out just what all the fuss is about.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking
  • Close to City Centre

Where is it

Located inside Galleria Dallas shopping complex. Transfer time from Dallas Fort Worth Airport: 20 minutes.

Hotel information

448 rooms and suites. All guest rooms feature signature Westin's Heavenly® Bed, air-conditioning, cable TV with pay-per-view films*, WiFi*, telephone, coffee-making facilities, mini bar, safe, bathrobes, White Tea by Westin™ bath amenities, hairdryer, iron and board. Traditional Rooms have 1 king-size or 2 queen-size beds, sleeping maximum 4 adults.

Deluxe Rooms have a reading area, and 1 king-size or 2 queen-size beds, sleeping maximum 4 adults.

Executive Club Rooms include exclusive access to the Westin Executive Club Lounge, which offers complimentary breakfast, grab 'n' go snacks, Starbucks coffee, tea, and a range of signature espresso based drinks, as well as business services and complimentary WiFi within the lounge. Rooms feature state-of-the-art amenities with 1 king-size or 2 queen-size beds, sleeping maximum 4 adults.

Complimentary self-parking. Valet parking $30 plus tax per day (payable locally, subject to change). Galleria complex parking available*.

The Oceanaire Seafood Room (Mon-Fri 11:30am-10:00pm, Sat 5:00-11:00pm and Sun 5:00-9:00pm), The Second Floor By Scott Gottlich (all-day dining; contemporary). 24-hour room service available*.

Outdoor rooftop pool. 24-hour WestinWORKOUT® Fitness Studio*. Lobby entrance to Galleria shopping complex.

Laundry/dry-cleaning service*. Express check-out. Luggage storage. Concierge desk*. 24-hour business centre*. 24-hour front desk. Complimentary WiFi in The Second Floor Bistro-Bar. 

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
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Traveller rating

  • Excellent (906)
  • Very good (428)
  • Average (107)
  • Poor (51)
  • Terrible (47)
Image of the Tripadvisor rating Westen Galleria Dallas NOO

Jun 5, 2024 Mohamed M Dallas, Texas

Front Desk staff were not friendly and they don't know customer service. Management are arrogant and challangeing guests. Location is excellent, and it would be very nice if the give the front desk and management classes in how to treat the guests
Image of the Tripadvisor rating Not up to my standards for the money.

May 17, 2024 Daydream217169 Washington DC, District of Columbia

I give The Westin Galleria Dallas a 2 out of 5 stars for customer service. The night shift staff are rude, smart alecks, dismissive, and don't answer the phone half the time. I am disabled and requested a room with an accessible bathroom for a wheelchair or walker and I was placed in a room with a single grab bar for the tub. I almost broke my… Read more
I give The Westin Galleria Dallas a 2 out of 5 stars for customer service. The night shift staff are rude, smart alecks, dismissive, and don't answer the phone half the time. I am disabled and requested a room with an accessible bathroom for a wheelchair or walker and I was placed in a room with a single grab bar for the tub. I almost broke my neck trying to use the shower and the tub. Since this is my second stay at this hotel and the customer service is worse each time, I have decided this is my last stay. I can go to the Hampton Inn or a Holiday Inn Express for half the price and better customer service. Read less
Image of the Tripadvisor rating Roll the dice - you might have a good stay - or you might regret it

Apr 15, 2024 indoctrin8ed Seattle

This hotel is barely hanging on, but does so because of it's popular location - connected to a major mall. The staff is a mix of rude front desk people to some super nice rock stars - you never know who you're going to get. The elevators are barely working, half of the lights are burned out - they often break down completely and you may get… Read more
This hotel is barely hanging on, but does so because of it's popular location - connected to a major mall. The staff is a mix of rude front desk people to some super nice rock stars - you never know who you're going to get. The elevators are barely working, half of the lights are burned out - they often break down completely and you may get stuck in one, or on a bad day they shut them all down and use the two service elevators which means it could take 10-15 minutes to get to your room while you wait in a line. Half of the phones don't work in the rooms. They recently upgraded their linens which was long overdue, so that's great. Housekeeping does not care if they open the door on you even if you have a DND/privacy sign up - they seem to enjoy it because this problem has persisted since before Covid. They won't let deliveries into the elevators - even during the "safe" daytime hours (this is not a dangerous area) - and won't even call you if you have a delivery like food or a business item - I have no idea why they even bother with a concierge desk - and won't bring up your items - which can be a pain if you do business here. If you are a platinum member and can access the Marriott "m-lounge", they have one of the sweeties nicest humans on earth - Lilyana - working in the mornings, preparing breakfast. I wish the rest of the staff was just like her. The evening lady is very nice too, but the front desk is a total gamble. Read less
Image of the Tripadvisor rating Outstanding staff and amenities

Apr 14, 2024 Kaloyan V

I had an amazing stay at the Westin Galleria in Dallas. The staff was exceptionally friendly as they provided support and guidance. The location and the amenities were outstanding. The connection to the shopping mall guaranteed food and entertainment options. The gym was sufficiently large and well-equipped. TV was new, large, and had lots of… Read more
I had an amazing stay at the Westin Galleria in Dallas. The staff was exceptionally friendly as they provided support and guidance. The location and the amenities were outstanding. The connection to the shopping mall guaranteed food and entertainment options. The gym was sufficiently large and well-equipped. TV was new, large, and had lots of channels and streaming options. Finally, I had realized I had forgotten an item in the room after I checked out and left. My item was handled with great care and shipped to me in excellent condition. I would recommend and would definitely come back if the opportunity arises. Read less
Image of the Tripadvisor rating Worst hotel I ever booked

Apr 10, 2024 M A

Worst hotel I have ever booked. First, they told me that it's first come first serve even though I already bought a room for the night and they weren't guaranteeing us a room. I explain that we wouldn't have the money for another hotel somewhere if they turned us away. This was at 9pm. Then once we show up at 1am they tell us that we have to give… Read more
Worst hotel I have ever booked. First, they told me that it's first come first serve even though I already bought a room for the night and they weren't guaranteeing us a room. I explain that we wouldn't have the money for another hotel somewhere if they turned us away. This was at 9pm. Then once we show up at 1am they tell us that we have to give them $200 extra for the room even though it is not on the Priceline policies they list. They didn't bother to tell us that at 9pm while on the phone so we could have time to figure something else out. Instead of caring, he was very rude and got his security to watch over us. I have a hurt back and having to sleep in the car now. Read less