Royal Sonesta Houston

Houston, Texas

The hotel

If you love to shop you’ve come to the right hotel! The Royal Sonesta is only a few miles from downtown Houston and just a short walk from The Galleria shopping mall. What’s more, if you don’t fancy walking or driving there, simply hop on the complimentary shuttle bus to and from, it couldn’t be easier! Just a few miles from downtown, there’s plenty to see close by, if you can tear yourself away from the hotel that is. Very comfortable indeed with spacious rooms furnished in a cool and contemporary manner, you’ll also love the relaxed atmosphere that prevails. Grab a towel and head to the outdoor swimming pool on the 5th floor, perfect for unwinding by in-between bouts of sightseeing. The Restaurant is also a lovely place to linger awhile with its leather banquette seating and bold splashes of colour. Serving international favourites and open for breakfast, lunch and dinner, we’re sure you’ll become a frequent visitor during your time here. For evening cocktails, head to the Lobby Lounge, also the venue for a spot of live entertainment every now and again!

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the heart of Uptown Houston, just a few blocks from The Galleria and the Museum and Theatre districts.

Hotel information

485 rooms and 13 suites on 23 floors. All with air-conditioning, satellite TV with pay-per-view films, telephone, complimentary WiFi, coffee maker, mini-fridge, safe, hairdryer, iron and board. Standard Rooms with 1 double bed or 2 queen-size beds sleeping maximum 4 adults.

ARA Restaurant, Axis Lounge. Outdoor swimming pool. Complimentary WiFi. 24-hour health club. 24-hour room service*. Concierge service. Laundry/dry-cleaning service*. Complimentary shuttle within a 3-mile radius. Self-parking $19 per day, valet parking $28, plus tax per night (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1068)
  • Very good (398)
  • Average (112)
  • Poor (46)
  • Terrible (35)
Image of the Tripadvisor rating Be aware of roaches!

Apr 5, 2021 Hxtnewbie Chicago, Illinois

Roach spotted in hotel. Alerted the front desk and asked for a manger, spoke with Paul who claimed to be one. Did not have empathy over concern of us spotting a roach. He brushed it off and claimed the hotel is clean and there’s no way for roaches to spread which is completely false. I’m most concerned about there being more possibly leaving with… Read more
Roach spotted in hotel. Alerted the front desk and asked for a manger, spoke with Paul who claimed to be one. Did not have empathy over concern of us spotting a roach. He brushed it off and claimed the hotel is clean and there’s no way for roaches to spread which is completely false. I’m most concerned about there being more possibly leaving with me when I leave the hotel and go home. Please hire pest control. *screen shot taken from video of the roach sighting* Read less
Image of the Tripadvisor rating AVOID THIS HOTEL AT ALL COSTS!

Mar 21, 2021 Ernesto L Bryn Mawr, Pennsylvania

We recently had a business event in Houston and this hotel was recommended for our stay. The general feeling from the time we checked in was on the seedy side. Guests would be inappropriate in the bar area and loud in the hallway for prolonged periods of time. During the last night of our stay, a fight broke out in the room next to ours. … Read more
We recently had a business event in Houston and this hotel was recommended for our stay. The general feeling from the time we checked in was on the seedy side. Guests would be inappropriate in the bar area and loud in the hallway for prolonged periods of time. During the last night of our stay, a fight broke out in the room next to ours. Several room occupants started yelling at the top of their voices around 1:00 am using the foulest language. This devolved into physical confrontations that resulted in people being thrown against the wall and their heads smashed against a locked door that kept both rooms separated. After calling the front desk several times, security was dispatched and they removed one of the occupants. The remaining ones resumed fighting, which lasted until 3:30 am. Subsequent calls to the front desk went unanswered. In retrospect, the police should have been summoned. We had to catch an early flight and complained to the front desk at checkout. Although we were promised a follow up, no one ever contacted us. We called the hotel upon returning home and they have not responded up to this day. They either do not care or are most incompetent. Either way, we would NEVER again stay in this hotel and have warned the event organizers to not recommend them in the future. Read less
Image of the Tripadvisor rating Fun staycation!

Mar 13, 2021 Keisha P Houston, Texas

We visited the Royal Sonesta for my daughters birthday. We chose this hotel because of the heated pool. Having done this before, we wouldn’t be surprised if it was closed, or not heated... so we tried to be realistic in our expectations. Not only was the pool heated and clean, but the hotel staff did a phenomenal job with courteousness,… Read more
We visited the Royal Sonesta for my daughters birthday. We chose this hotel because of the heated pool. Having done this before, we wouldn’t be surprised if it was closed, or not heated... so we tried to be realistic in our expectations. Not only was the pool heated and clean, but the hotel staff did a phenomenal job with courteousness, professionalism and managing difficult situations. With covid restrictions, staff and services are reduced, but the staff was awesome! I’ve heard of other hotels in the area not managing as well with the pitfalls that arise from having to reduce rates to fill the hotels. This hotel seems to be managing these issues well. We were pleased to stay here and would do it again! Read less
Image of the Tripadvisor rating Special Thanks to Vusal with front desk of Sonesta :)

Mar 2, 2021 OlgaKarat Boulder, Colorado

I wanted to express a special thank you and great job to VUSAL, who was helping us at the front desk upon our check out on 2/26/2021. We had some concerns about the room, and thanks to VUSAL everything was resolved very quickly, professionally and pleasantly. That made our stay into a great stay with Royal Sonesta last week. Everything was great… Read more
I wanted to express a special thank you and great job to VUSAL, who was helping us at the front desk upon our check out on 2/26/2021. We had some concerns about the room, and thanks to VUSAL everything was resolved very quickly, professionally and pleasantly. That made our stay into a great stay with Royal Sonesta last week. Everything was great and enjoyable. We had a great time. Read less
Image of the Tripadvisor rating Exceptional Customer Service!

Jan 29, 2021 GoddessForever21

My stay experience was exceptional. Front Desk staff was very professional. I was very satisfied with the cleanliness of my room. Room Service was great. I enjoyed the food and the open bar. The gym was very clean. The Bar staff was nice as well. During COVID pandemic, I felt safe and secure. Never had to leave the hotel, all amenities were… Read more
My stay experience was exceptional. Front Desk staff was very professional. I was very satisfied with the cleanliness of my room. Room Service was great. I enjoyed the food and the open bar. The gym was very clean. The Bar staff was nice as well. During COVID pandemic, I felt safe and secure. Never had to leave the hotel, all amenities were provided. Thanks Sonesta! Read less