Royal Sonesta Houston

Houston, Texas

The hotel

If you love to shop you’ve come to the right hotel! The Royal Sonesta is only a few miles from downtown Houston and just a short walk from The Galleria shopping mall. What’s more, if you don’t fancy walking or driving there, simply hop on the complimentary shuttle bus to and from, it couldn’t be easier! Just a few miles from downtown, there’s plenty to see close by, if you can tear yourself away from the hotel that is. Very comfortable indeed with spacious rooms furnished in a cool and contemporary manner, you’ll also love the relaxed atmosphere that prevails. Grab a towel and head to the outdoor swimming pool on the 5th floor, perfect for unwinding by in-between bouts of sightseeing. The Restaurant is also a lovely place to linger awhile with its leather banquette seating and bold splashes of colour. Serving international favourites and open for breakfast, lunch and dinner, we’re sure you’ll become a frequent visitor during your time here. For evening cocktails, head to the Lobby Lounge, also the venue for a spot of live entertainment every now and again!

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the heart of Uptown Houston, just a few blocks from The Galleria and the Museum and Theatre districts.

Hotel information

485 rooms and 13 suites on 23 floors. All with air-conditioning, satellite TV with pay-per-view films, telephone, complimentary WiFi, coffee maker, mini-fridge, safe, hairdryer, iron and board. Standard Rooms with 1 double bed or 2 queen-size beds sleeping maximum 4 adults.

ARA Restaurant, Axis Lounge. Outdoor swimming pool. Complimentary WiFi. 24-hour health club. 24-hour room service*. Concierge service. Laundry/dry-cleaning service*. Complimentary shuttle within a 3-mile radius. Self-parking $19 per day, valet parking $28, plus tax per night (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1065)
  • Very good (397)
  • Average (112)
  • Poor (46)
  • Terrible (32)
Image of the Tripadvisor rating Nah!

Sep 9, 2020 paulina_lip Irvine, California

Come on! Where are all the good reviews coming from? We are in a pandemic. I checked into the room and what do I see when I open the door- a crumpled up blanket near the TV and a bathroom totally and completely not cleaned up from the previous person complete with gross smudges and toothpaste on the countertops and trash in the basket. When I went… Read more
Come on! Where are all the good reviews coming from? We are in a pandemic. I checked into the room and what do I see when I open the door- a crumpled up blanket near the TV and a bathroom totally and completely not cleaned up from the previous person complete with gross smudges and toothpaste on the countertops and trash in the basket. When I went back to the desk, the person assured me that the hotel “would never do such a thing on purpose” although I don’t see how this makes it any better. The second room was marginally better, although I still saw gross black hair clump in the shower. Even for Houston, the standard is simply too low. Don’t waste your time at S(tain)esta! Read less
Image of the Tripadvisor rating Far beyond our expectations!

Aug 29, 2020 ladybugtx76 Beaumont, Texas

As Hurricane Laura pushed us westward, we found an incredible place to hunker down and stay. The front desk staff was so pleasant as well as caring. We did not want for anything during our “Hurrication”. Their total can do spirit and willingness to listen and then take care of our needs and wants. The hotel is beautiful and so inviting. We shall… Read more
As Hurricane Laura pushed us westward, we found an incredible place to hunker down and stay. The front desk staff was so pleasant as well as caring. We did not want for anything during our “Hurrication”. Their total can do spirit and willingness to listen and then take care of our needs and wants. The hotel is beautiful and so inviting. We shall return during a more pleasurable time! Below is a photo of our hosts for our time there— thanks so much!! Read less
Image of the Tripadvisor rating Outstanding hotel

Aug 21, 2020 SaraTyson49200 Las Vegas, Nevada

Royal Sonesta Houston is an outstanding hotel. its clean and the environment is very serene and friendly. The staff here go above and beyond to make you feel special. Their hospitality services are top notch. I had one of the best hotel experiences and I will definitely come back to these place next time I'm around. 5*****!!
Image of the Tripadvisor rating Poor customer service

Jul 6, 2020 Brandon214214 Dallas, Texas

When I arrived in the middle of the night very tired and the front desk agent, Jermarcus took awhile for him to come to the front desk from the back. I was not told nothing about the amenities and he gives off that he is exhausted. Room is nice but furniture is old.
Image of the Tripadvisor rating Do NOT risk your health!!!

Jun 23, 2020 spoilmygurl Indianapolis, Indiana

I arrived, unpacked and went out to handle the business I was in town for. I returned to my room, went to shower and realized there were two clearly used washcloths hanging from the shower rod. This hotel had supposedly reduced their available rooms due to COVID-19. One would think the reduction in guests would allow a greater focus on the… Read more
I arrived, unpacked and went out to handle the business I was in town for. I returned to my room, went to shower and realized there were two clearly used washcloths hanging from the shower rod. This hotel had supposedly reduced their available rooms due to COVID-19. One would think the reduction in guests would allow a greater focus on the occupied rooms. The explanation I received was that there must have been a misunderstanding with housekeeping and they marked the room clean when it wasn’t. Either this was is a disgusting and dangerous mistake, or a dangerous and disgusting lie. When other properties are ramping up their sanitation, this is unacceptable! Please don’t stay here! Your health is too important to leave it to the lazy staff at this hotel. They moved me to a different room and comped the night. I couldn’t wait to leave. On top of the most glaring strike against this place, the security lock was broken, dust was on everything, there was gunk all over the remote, and the headboard was peeling terribly. This is nowhere near a “luxury” hotel. Read less