Royal Sonesta Houston

Houston, Texas

Virgin rating

The hotel

If you love to shop you’ve come to the right hotel! The Royal Sonesta is only a few miles from downtown Houston and just a short walk from The Galleria shopping mall. What’s more, if you don’t fancy walking or driving there, simply hop on the complimentary shuttle bus to and from, it couldn’t be easier! Just a few miles from downtown, there’s plenty to see close by, if you can tear yourself away from the hotel that is. Very comfortable indeed with spacious rooms furnished in a cool and contemporary manner, you’ll also love the relaxed atmosphere that prevails. Grab a towel and head to the outdoor swimming pool on the 5th floor, perfect for unwinding by in-between bouts of sightseeing. The Restaurant is also a lovely place to linger awhile with its leather banquette seating and bold splashes of colour. Serving international favourites and open for breakfast, lunch and dinner, we’re sure you’ll become a frequent visitor during your time here. For evening cocktails, head to the Lobby Lounge, also the venue for a spot of live entertainment every now and again!

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking
  • Close to City Centre

Where is it

In the heart of Uptown Houston, just a few blocks from The Galleria and the Museum and Theatre districts.

Hotel information

485 rooms and 13 suites on 23 floors. All with air-conditioning, satellite TV with pay-per-view films, telephone, complimentary WiFi, coffee maker, mini-fridge, safe, hairdryer, iron and board. Standard Rooms with 1 double bed or 2 queen-size beds sleeping maximum 4 adults.

ARA Restaurant, Axis Lounge. Outdoor swimming pool. Complimentary WiFi. 24-hour health club. 24-hour room service*. Concierge service. Laundry/dry-cleaning service*. Complimentary shuttle within a 3-mile radius. Self-parking $19 per day, valet parking $28, plus tax per night (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1140)
  • Very good (415)
  • Average (122)
  • Poor (55)
  • Terrible (50)
Image of the Tripadvisor rating A great experience!

May 20, 2024 Tammy F San Jose, California

We stayed for a wedding Event May 17-19, 2024. We booked two rooms. Check-in was easy—kind, helpful, friendly employees. It is an older hotel. Rooms were clean. Beds and pillows were comfortable in both rooms. Great location, easy to find, close to everything. We used Hobby airport. Ten minute walk to mall, which I did and was great. Most things… Read more
We stayed for a wedding Event May 17-19, 2024. We booked two rooms. Check-in was easy—kind, helpful, friendly employees. It is an older hotel. Rooms were clean. Beds and pillows were comfortable in both rooms. Great location, easy to find, close to everything. We used Hobby airport. Ten minute walk to mall, which I did and was great. Most things are a short drive away or Uber. The night before the wedding, the an event held on site which was well done in a ballroom. Food, set-up, decor, DJ was excellent. Day of wedding breakfast on site was very good, lots of choices. Constructive advise would be: 1. one room had an alarm clock, one room did not and it went off at 5 am would be nice to make sure it is turned off before new arrivals. 2. Refrigerator was not plugged in. Please check before guests arrive. 3. Sound machines in each room. We were next to elevator on 14th floor, could get a bit noisy, a sound machine would eliminate the noises. 4. I know your slowly redecorating rooms, eliminate wall paper and do tile, easy to clean, is classic and always stays fresh. Yes, I would stay there again. I don’t need new or fancy but I do need clean. It was very clean. Read less
Image of the Tripadvisor rating Vist to Huston

May 19, 2024 niraj1972 Pali District, India

Nice location, near to galleria mall, in room facilities are ok, no tea cattle,toilet amenities are good . Check in take at least 1 hour as only one or two persons are on reception.staff is cooperative.No complimentary water bottles. 500 ml water cost is 3 $.
Image of the Tripadvisor rating Unreliable and Terrible Customer Service

May 8, 2024 Adventure14741440689 Houston, Texas

Shockingly terrible customer service. Was coming in on a business trip and arrived at 1am, left me sitting at the counter with no communication at all for ~30 minutes that late at night. Finally come out and booked me a smoking room in a motel a few blocks over because they overbooked. I asked for a refund, and they said they would not give me… Read more
Shockingly terrible customer service. Was coming in on a business trip and arrived at 1am, left me sitting at the counter with no communication at all for ~30 minutes that late at night. Finally come out and booked me a smoking room in a motel a few blocks over because they overbooked. I asked for a refund, and they said they would not give me one. One star, will never be staying here again. Would not recommend to anyone Read less
Image of the Tripadvisor rating Waiting for a croissants , 1 hour

May 2, 2024 Cesar D

One hour’s waiting for a sandwich, I can’t belive, I ordered at 12:3o and it is 1:20 and nothing . The said to much Clientes ordered but it is a 5 star . Demasiado retardo rn una cafeteria de un hotel 5 estrella y el costo no justifica la espera , terrible
Image of the Tripadvisor rating Reservations don't mean anything

Apr 19, 2024 ephelanlv Las Vegas, Nevada

Booked a reservation the week prior for a business trip. After an exhausting day of travel and meetings, I found the lobby to be extremely disorganized. The staff struggled to check anyone in and a line was going out the door. After 30 minutes, a man motions for me to finally come up only to step away for an extended time. When he returns, he… Read more
Booked a reservation the week prior for a business trip. After an exhausting day of travel and meetings, I found the lobby to be extremely disorganized. The staff struggled to check anyone in and a line was going out the door. After 30 minutes, a man motions for me to finally come up only to step away for an extended time. When he returns, he looks up my information only to say, "I see your reservation right here, but we don't have any rooms left." I asked him what the point of a reservation was and why they gave away my room. He ignored my question and told me that the next door hotel had rooms and they would be expecting me; That was a lie too. I spent another hour trying to find a place with same-day availability. This hotel is not to be trusted. Save yourself the trouble and go anywhere else. Read less