Royal Sonesta Houston

Houston, Texas

The hotel

If you love to shop you’ve come to the right hotel! The Royal Sonesta is only a few miles from downtown Houston and just a short walk from The Galleria shopping mall. What’s more, if you don’t fancy walking or driving there, simply hop on the complimentary shuttle bus to and from, it couldn’t be easier! Just a few miles from downtown, there’s plenty to see close by, if you can tear yourself away from the hotel that is. Very comfortable indeed with spacious rooms furnished in a cool and contemporary manner, you’ll also love the relaxed atmosphere that prevails. Grab a towel and head to the outdoor swimming pool on the 5th floor, perfect for unwinding by in-between bouts of sightseeing. The Restaurant is also a lovely place to linger awhile with its leather banquette seating and bold splashes of colour. Serving international favourites and open for breakfast, lunch and dinner, we’re sure you’ll become a frequent visitor during your time here. For evening cocktails, head to the Lobby Lounge, also the venue for a spot of live entertainment every now and again!

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the heart of Uptown Houston, just a few blocks from The Galleria and the Museum and Theatre districts.

Hotel information

485 rooms and 13 suites on 23 floors. All with air-conditioning, satellite TV with pay-per-view films, telephone, complimentary WiFi, coffee maker, mini-fridge, safe, hairdryer, iron and board. Standard Rooms with 1 double bed or 2 queen-size beds sleeping maximum 4 adults.

ARA Restaurant, Axis Lounge. Outdoor swimming pool. Complimentary WiFi. 24-hour health club. 24-hour room service*. Concierge service. Laundry/dry-cleaning service*. Complimentary shuttle within a 3-mile radius. Self-parking $19 per day, valet parking $28, plus tax per night (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1075)
  • Very good (399)
  • Average (113)
  • Poor (47)
  • Terrible (38)
Image of the Tripadvisor rating Overcharged me and won’t call me back

Jul 23, 2021 millywli Dallas, Texas

I made a reservation for 3 nights and had to change change it to 2 (check in was a day later). I didn’t realize it when I left but later saw that they charged me for an extra night. I’ve been trying to reach their billing dept for a while now and I can’t get anyone to return my phone calls!
Image of the Tripadvisor rating Simply Perfect

Jul 23, 2021 Nicole L

Thoughtful customer service and genuine kindness sets Royal Sonesta Houston Galleria apart from its competition. Every single staff member provided us with the utmost care during our stay. This hotel property is clean and well care for. From a well stocked bar to the best PJs coffee...we felt spoiled and among the most hospitable staff. Front desk… Read more
Thoughtful customer service and genuine kindness sets Royal Sonesta Houston Galleria apart from its competition. Every single staff member provided us with the utmost care during our stay. This hotel property is clean and well care for. From a well stocked bar to the best PJs coffee...we felt spoiled and among the most hospitable staff. Front desk kindly printed out travel papers for us, and fresh towels were delivered promptly upon request. Breakfast was delicious (very good buffet, custom omelets and pancakes, and more). Roger M. especially went above and beyond to make our stay the most memorable ever. We wouldn't consider staying anywhere else in Houston! Read less
Image of the Tripadvisor rating Milton's wonderful service!

Jul 19, 2021 V7622JRdebbiec

Royal Sonesta is a wonderful hotel with service that goes above and beyond. One employee in particular deserves recognition. Milton who manages one of the restaurants was not only friendly to me, but was gracious and conversational with all who entered. He showed sincere interest in be helpful and caring. He stowed my bag while I was dining… Read more
Royal Sonesta is a wonderful hotel with service that goes above and beyond. One employee in particular deserves recognition. Milton who manages one of the restaurants was not only friendly to me, but was gracious and conversational with all who entered. He showed sincere interest in be helpful and caring. He stowed my bag while I was dining and even escorted me out of the hotel while I waited for my ride. Business travelers know that this sort of service doesn't happen every day. Thanks Milton! Read less
Image of the Tripadvisor rating Great Rooms and Great Food

Jul 4, 2021 621tamarahs

Our room was absolutely amazing, great view and very clean. We also received amazing service from the Milton at the ARA restaurant. He was so friendly and did an great job getting our food to us hot and fresh!
Image of the Tripadvisor rating Poor management

Jun 23, 2021 aev907

This hotel is nice enough, but they're short-staffed and unable to resolve any issues that arise. I've been trying to call both the front desk and accounting for days about a billing error they made, and no one picks up/no one seems able to help. I've sat on the line for minutes as the guest services representative simply speaks to other people,… Read more
This hotel is nice enough, but they're short-staffed and unable to resolve any issues that arise. I've been trying to call both the front desk and accounting for days about a billing error they made, and no one picks up/no one seems able to help. I've sat on the line for minutes as the guest services representative simply speaks to other people, and I'm incredibly frustrated that something as simple as a bill has taken multiple phone calls and is still unresolved. Would not recommend, simply for the lack of guest services. They also mislead on certain charges; for example, I called in advance to verify the pet fee, but when I arrived a day later they had bumped it up by $100. They said the higher rate was "new." Read less